@trii/types 2.10.758 → 2.10.760

package/dist/Tickets/Automation.d.ts

@@ -23,6 +23,8 @@ export declare enum TicketAutomationTrigger {
     SATISFACTION_RECEIVED = "SATISFACTION_RECEIVED",
     TICKET_REOPENED = "TICKET_REOPENED",
     TICKET_RESOLVED = "TICKET_RESOLVED",
+    /** The ticket entered a work queue or moved to another one. */
+    TICKET_ENQUEUED = "TICKET_ENQUEUED",
     SCHEDULED = "SCHEDULED",
     MANUAL = "MANUAL"
 }

package/dist/Tickets/Automation.js

@@ -25,6 +25,8 @@ var TicketAutomationTrigger;
     TicketAutomationTrigger["SATISFACTION_RECEIVED"] = "SATISFACTION_RECEIVED";
     TicketAutomationTrigger["TICKET_REOPENED"] = "TICKET_REOPENED";
     TicketAutomationTrigger["TICKET_RESOLVED"] = "TICKET_RESOLVED";
+    /** The ticket entered a work queue or moved to another one. */
+    TicketAutomationTrigger["TICKET_ENQUEUED"] = "TICKET_ENQUEUED";
     TicketAutomationTrigger["SCHEDULED"] = "SCHEDULED";
     TicketAutomationTrigger["MANUAL"] = "MANUAL";
 })(TicketAutomationTrigger || (exports.TicketAutomationTrigger = TicketAutomationTrigger = {}));

package/dist/Tickets/Routing.d.ts

@@ -134,7 +134,6 @@ export interface ITicketQueue extends ITicketAuditedEntity {
     description?: string;
     enabled: boolean;
     priority: number;
-    conditions?: ITicketRoutingConditionGroup;
     primaryGroupIds: string[];
     fallbackGroupIds?: string[];
     strategy: TicketRoutingStrategy;
@@ -261,6 +260,11 @@ export interface ITicketRoutingState {
     requiredSkills?: ITicketSkillRequirement[];
     lastDecisionId?: string;
 }
+/**
+ * Body of POST /tickets/{id}/routing/enqueue. `queueId` is optional in the
+ * contract for automatic routing (the router picks the queue); until that
+ * exists the endpoint requires it and answers 422 without it.
+ */
 export interface IEnqueueTicketDto {
     expectedVersion: number;
     queueId?: string;
@@ -293,7 +297,6 @@ export interface ICreateTicketQueueDto {
     description?: string;
     enabled: boolean;
     priority: number;
-    conditions?: ITicketRoutingConditionGroup;
     primaryGroupIds: string[];
     fallbackGroupIds?: string[];
     strategy: TicketRoutingStrategy;
@@ -317,15 +320,6 @@ export interface ICreateTicketEscalationPolicyDto {
     steps: ITicketEscalationStep[];
 }
 export type IUpdateTicketEscalationPolicyDto = Partial<ICreateTicketEscalationPolicyDto>;
-export interface ITicketQueueSimulateRequestDto {
-    queueId?: string;
-    conditions?: ITicketRoutingConditionGroup;
-    sampleTicket: Record<string, unknown>;
-}
-export interface ITicketQueueSimulateResponseDto {
-    wouldEnter: boolean;
-    reasons: string[];
-}
 export interface ICreateTicketRoutingPolicyDto {
     name: string;
     description?: string;
@@ -402,6 +396,29 @@ export interface IEscalationPolicyUsage {
 export interface IEscalationPolicyUsageSummary {
     queuesCount: number;
 }
+export interface ITicketQueueUsageRef {
+    id: string;
+    name: string;
+}
+/**
+ * Body of GET /routing/queues/{id}/usages: live (non-deleted) resources in the
+ * space that point at a work queue. Any non-empty entry blocks DELETE (409
+ * QUEUE_IN_USE); disabling is always allowed.
+ */
+export interface ITicketQueueUsages {
+    /** Tickets currently waiting in the queue (routing status QUEUED). */
+    tickets: number;
+    /** Routing policies whose target is the queue. */
+    routingPolicies: ITicketQueueUsageRef[];
+    /** Escalation steps with a CHANGE_QUEUE action targeting the queue. */
+    escalationPolicies: ITicketQueueUsageRef[];
+    /** Macros with an ENQUEUE action targeting the queue. */
+    macros: ITicketQueueUsageRef[];
+    /** Dashboards whose default filter or any widget query filters by the queue. */
+    dashboards: ITicketQueueUsageRef[];
+    /** Analytics goals whose filter includes the queue. */
+    analyticsGoals: ITicketQueueUsageRef[];
+}
 /** Mirror of TicketSkillWarningCode; only one member is needed today. */
 export declare enum EscalationPolicyWarningCode {
     DISABLED_BUT_REFERENCED = "DISABLED_BUT_REFERENCED"

package/dist/Tickets/Ticket.d.ts

@@ -102,6 +102,13 @@ export interface ICreateTicketDto {
      * be used together.
      */
     messageReferences?: string[];
+    /**
+     * Work queue the ticket enters on creation (manual routing). Optional: when
+     * absent the ticket is created NOT_ROUTED. Automatic queue selection from
+     * routing policies and queue conditions is planned for this same case, so
+     * clients must not treat "absent" as "never routed".
+     */
+    queueId?: string;
 }
 export interface IUpdateTicketDto {
     expectedVersion: number;

package/dist/Tickets/Workflow.d.ts

@@ -92,7 +92,9 @@ export declare enum TicketActivityType {
     TASK_COMPLETED = "TASK_COMPLETED",
     ALL_REQUIRED_TASKS_COMPLETED = "ALL_REQUIRED_TASKS_COMPLETED",
     CHECKLIST_COMPLETED = "CHECKLIST_COMPLETED",
-    TICKET_EVENT = "TICKET_EVENT"
+    TICKET_EVENT = "TICKET_EVENT",
+    /** The ticket entered a work queue or moved to another one (`changes` carries `queueId`). */
+    ENQUEUED = "ENQUEUED"
 }
 export interface ITicketFieldChange {
     fieldNameKey: string;

package/dist/Tickets/Workflow.js

@@ -41,4 +41,6 @@ var TicketActivityType;
     TicketActivityType["ALL_REQUIRED_TASKS_COMPLETED"] = "ALL_REQUIRED_TASKS_COMPLETED";
     TicketActivityType["CHECKLIST_COMPLETED"] = "CHECKLIST_COMPLETED";
     TicketActivityType["TICKET_EVENT"] = "TICKET_EVENT";
+    /** The ticket entered a work queue or moved to another one (`changes` carries `queueId`). */
+    TicketActivityType["ENQUEUED"] = "ENQUEUED";
 })(TicketActivityType || (exports.TicketActivityType = TicketActivityType = {}));

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@trii/types",
-  "version": "2.10.758",
+  "version": "2.10.760",
   "description": "Types definitions for Trii projects - ",
   "main": "dist/index.js",
   "types": "dist/index.d.ts",