@trii/types 2.10.757 → 2.10.758

package/dist/src/Conversations/Queue.d.ts

@@ -1,107 +0,0 @@
-import { ID } from './Conversation';
-import { QueueRoutingPolicy } from './Routing';
-export declare const CONVERSATION_QUEUES_COLLECTION = "conversation_queues";
-export type QueueSlaTransferBehavior = 'preserve' | 'restart' | 'recalculate';
-export type ConversationQueueSlaConfig = {
-    enabled: false;
-    policyId?: never;
-    policyVersion?: never;
-    onTransferIn?: never;
-} | {
-    enabled: true;
-    policyId: ID;
-    policyVersion: number;
-    onTransferIn: QueueSlaTransferBehavior;
-};
-/**
- * distribution:
- *   visibility follows shared, manual_pull or exclusive routing semantics.
- * all_current:
- *   all authorized queue members can see current queue conversations.
- */
-export type QueueMemberAudienceMode = 'distribution' | 'all_current' | 'none';
-export type QueueSupervisorAudienceMode = 'all_current' | 'sla_only' | 'escalations_only' | 'none';
-export interface ConversationQueueAudienceConfig {
-    members: {
-        mode: QueueMemberAudienceMode;
-        requireActiveParticipation: boolean;
-        includeResolved: boolean;
-    };
-    supervisors: {
-        mode: QueueSupervisorAudienceMode;
-        includeResolved: boolean;
-    };
-}
-export interface ConversationQueueInfo {
-    id: ID;
-    name: string;
-    color?: string;
-    enabled: boolean;
-}
-/**
- * Conversation routing, supervision and reporting boundary.
- * Groups only provide user membership; they never own conversations.
- */
-export interface ConversationQueue {
-    id: ID;
-    spaceId: ID;
-    name: string;
-    description?: string;
-    color?: string;
-    enabled: boolean;
-    /**
-     * Higher values are evaluated first when multiple queues match.
-     */
-    priority: number;
-    memberGroupIds: ID[];
-    supervisorGroupIds: ID[];
-    routing: QueueRoutingPolicy;
-    sla: ConversationQueueSlaConfig;
-    audience: ConversationQueueAudienceConfig;
-    version: number;
-    createdAt: Date;
-    createdByUserId?: ID;
-    updatedAt: Date;
-    updatedByUserId?: ID;
-}
-/**
- * Editable Queue definition sent by clients.
- *
- * It excludes id, version and audit fields controlled by the backend. Nested
- * routing, SLA and audience objects use full-replacement semantics.
- */
-export interface ConversationQueueDefinitionInput {
-    name: string;
-    description?: string;
-    color?: string;
-    enabled: boolean;
-    priority: number;
-    memberGroupIds: ID[];
-    supervisorGroupIds: ID[];
-    routing: QueueRoutingPolicy;
-    sla: ConversationQueueSlaConfig;
-    audience: ConversationQueueAudienceConfig;
-}
-/**
- * Creates a Queue. commandId makes retries idempotent. The backend assigns
- * queue id, version and audit fields.
- */
-export interface CreateConversationQueueRequest {
-    commandId: ID;
-    spaceId: ID;
-    definition: ConversationQueueDefinitionInput;
-}
-/**
- * Replaces the editable definition of an existing Queue.
- *
- * expectedVersion is the version loaded by the client; it is not incremented
- * by the client. The backend rejects stale writes and returns the updated
- * ConversationQueue with its new version and audit fields.
- */
-export interface UpdateConversationQueueRequest {
-    commandId: ID;
-    spaceId: ID;
-    queueId: ID;
-    expectedVersion: number;
-    definition: ConversationQueueDefinitionInput;
-}

package/dist/src/Conversations/Queue.js

@@ -1,4 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });
-exports.CONVERSATION_QUEUES_COLLECTION = void 0;
-exports.CONVERSATION_QUEUES_COLLECTION = 'conversation_queues';

package/dist/src/Conversations/Routing.d.ts

@@ -1,164 +0,0 @@
-import { ChannelType } from '../Common/Channels/ChannelType';
-interface QueueRoutingPolicyBase {
-    requiredSkills?: string[];
-    optionalSkills?: string[];
-    acceptedChannelTypes: ChannelType[];
-    requireActiveParticipation: boolean;
-    requireAvailablePresence: boolean;
-    requireAcceptance: boolean;
-    capacityPolicy: {
-        maxConcurrentByChannelType: Partial<Record<ChannelType, number>>;
-        weightByChannelType: Partial<Record<ChannelType, number>>;
-    };
-    fallback: {
-        action: 'keep_queued' | 'overflow_queue' | 'assign_supervisor';
-        overflowQueueId?: string;
-        timeoutSeconds?: number;
-    };
-}
-/**
- * Resolves the ownerUserId of the contact or business associated with the
- * conversation. The resolved user is still subject to every Queue eligibility
- * rule.
- */
-export interface PartyOwnerAssigneeResolver {
-    type: 'party_owner';
-    mode: 'prefer' | 'required';
-}
-export type QueueOwnerAssigneeResolver = PartyOwnerAssigneeResolver;
-export type QueueRoutingPolicy = (QueueRoutingPolicyBase & {
-    distributionMode: 'shared';
-    strategy?: never;
-    ownerResolver?: never;
-}) | (QueueRoutingPolicyBase & {
-    distributionMode: 'manual_pull';
-    strategy?: never;
-    ownerResolver?: never;
-}) | (QueueRoutingPolicyBase & {
-    distributionMode: 'exclusive';
-    strategy: QueueRoutingStrategy;
-    ownerResolver?: undefined | (PartyOwnerAssigneeResolver & {
-        mode: 'prefer';
-    });
-}) | (QueueRoutingPolicyBase & {
-    distributionMode: 'exclusive';
-    strategy?: never;
-    ownerResolver: PartyOwnerAssigneeResolver & {
-        mode: 'required';
-    };
-});
-export type QueueRoutingConfig = QueueRoutingPolicy & {
-    queueId: string;
-    spaceId: string;
-    version: number;
-    updatedAt: Date;
-};
-export type QueueDistributionMode = 'shared' | 'exclusive' | 'manual_pull';
-export type QueueRoutingStrategy = 'round_robin' | 'least_busy' | 'random' | 'highest_capacity' | 'skills' | 'account_affinity' | 'longest_idle' | 'manual';
-export interface RoutingCandidate {
-    userId: string;
-    queueId: string;
-    authorized: boolean;
-    participating: boolean;
-    available: boolean;
-    channelEligible: boolean;
-    capacityUsed: number;
-    capacityTotal: number;
-    lastAssignedAt?: Date;
-    idleSince?: Date;
-    skills: string[];
-    accountAffinityScore?: number;
-}
-export type RoutingPartyType = 'contact' | 'business';
-/**
- * Snapshot resolved by the command producer. The routing worker must not read
- * Contacts again to obtain ownerUserId.
- */
-export type RoutingPartyContext = {
-    status: 'not_found';
-    partyType: RoutingPartyType;
-    partyId?: string;
-    ownerUserId?: never;
-} | {
-    status: 'without_owner';
-    partyType: RoutingPartyType;
-    partyId: string;
-    ownerUserId?: never;
-} | {
-    status: 'resolved';
-    partyType: RoutingPartyType;
-    partyId: string;
-    ownerUserId: string;
-};
-/**
- * Idempotent request for routing a queued conversation.
- *
- * contact/business ownership is captured in party by the producer so the
- * routing worker can evaluate it against candidates without another read.
- */
-export interface RouteConversationCommand {
-    commandId: string;
-    sourceEventId: string;
-    spaceId: string;
-    conversationId: string;
-    queueId: string;
-    expectedConversationVersion: number;
-    queueConfigVersion: number;
-    party: RoutingPartyContext;
-    requestedAt: Date;
-}
-export type RoutingSelectionSource = 'party_owner' | 'strategy' | 'fallback';
-export type PartyOwnerResolutionFailure = 'party_not_found' | 'party_without_owner' | 'owner_user_not_found' | 'not_authorized' | 'not_participating' | 'unavailable' | 'channel_ineligible' | 'capacity_exhausted';
-type FailedPartyOwnerEvaluation = {
-    party: Extract<RoutingPartyContext, {
-        status: 'not_found';
-    }>;
-    outcome: 'party_not_found';
-} | {
-    party: Extract<RoutingPartyContext, {
-        status: 'without_owner';
-    }>;
-    outcome: 'party_without_owner';
-} | {
-    party: Extract<RoutingPartyContext, {
-        status: 'resolved';
-    }>;
-    outcome: Exclude<PartyOwnerResolutionFailure, 'party_not_found' | 'party_without_owner'>;
-};
-export type PartyOwnerAssigneeEvaluation = {
-    type: 'party_owner';
-    mode: PartyOwnerAssigneeResolver['mode'];
-    party: Extract<RoutingPartyContext, {
-        status: 'resolved';
-    }>;
-    outcome: 'selected';
-    nextStep?: never;
-} | (FailedPartyOwnerEvaluation & {
-    type: 'party_owner';
-    mode: 'prefer';
-    nextStep: 'strategy';
-}) | (FailedPartyOwnerEvaluation & {
-    type: 'party_owner';
-    mode: 'required';
-    nextStep: 'fallback';
-});
-export interface RoutingDecision {
-    decisionId: string;
-    spaceId: string;
-    conversationId: string;
-    queueId: string;
-    distributionMode: QueueDistributionMode;
-    strategy?: QueueRoutingStrategy;
-    eligibleUserIds: string[];
-    selectedUserId?: string;
-    selectionSource?: RoutingSelectionSource;
-    ownerEvaluation?: PartyOwnerAssigneeEvaluation;
-    rejected: Array<{
-        userId: string;
-        reasons: string[];
-    }>;
-    queueConfigVersion: number;
-    conversationVersion: number;
-    createdAt: Date;
-}
-export {};

package/dist/src/Conversations/Routing.js

@@ -1,2 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });

package/dist/src/Conversations/Sla.d.ts

@@ -1,227 +0,0 @@
-import type { ISchedule } from '../Common/Schedules/Schedules';
-import type { ConversationEventType, ConversationStatus, ID } from './Conversation';
-import type { OutboxEvent } from './Outbox';
-export declare const CONVERSATION_SLA_POLICIES_COLLECTION = "conversation_sla_policies";
-export declare const CONVERSATION_SLA_CYCLES_COLLECTION = "conversation_sla_cycles";
-export declare const CONVERSATION_SLA_EVENTS_COLLECTION = "conversation_sla_events";
-export type ConversationSlaMetric = 'first_response' | 'next_response' | 'assignment' | 'acceptance' | 'resolution';
-/**
- * continuous counts natural elapsed time, including nights and holidays.
- * schedule counts only ranges allowed by the referenced customer ISchedule.
- */
-export type ConversationSlaTimeCalculation = {
-    mode: 'continuous';
-    scheduleId?: never;
-} | {
-    mode: 'schedule';
-    scheduleId: Exclude<ISchedule['id'], null>;
-};
-export interface ConversationSlaWarningThreshold {
-    id: ID;
-    percentage: number;
-}
-export interface ConversationSlaTarget {
-    metric: ConversationSlaMetric;
-    durationSeconds: number;
-    warningThresholds: ConversationSlaWarningThreshold[];
-}
-/**
- * Threshold received by the SLA policy write API.
- *
- * Existing thresholds keep their id. New thresholds may omit it so the
- * backend can assign the canonical identifier returned in
- * ConversationSlaPolicy.
- */
-export interface ConversationSlaWarningThresholdInput {
-    id?: ID;
-    percentage: number;
-}
-/**
- * Target received by the SLA policy write API.
- * durationSeconds is stored as seconds regardless of the unit used by the UI.
- */
-export interface ConversationSlaTargetInput {
-    metric: ConversationSlaMetric;
-    durationSeconds: number;
-    warningThresholds: ConversationSlaWarningThresholdInput[];
-}
-export type ConversationSlaResumeBehavior = 'continue' | 'restart' | 'recalculate';
-export type ConversationSlaReopenBehavior = 'preserve' | 'restart' | 'recalculate' | 'do_not_start';
-export interface ConversationSlaClockBehavior {
-    /**
-     * Conversation statuses that pause every running SLA cycle.
-     *
-     * Entering one of these statuses pauses the clock. Leaving all of them
-     * resumes it according to onResume. An empty array means that conversation
-     * status changes never pause the SLA clock.
-     */
-    pauseOnStatuses: ConversationStatus[];
-    /**
-     * Behavior applied when the conversation leaves the last status included
-     * in pauseOnStatuses.
-     *
-     * continue: keeps the current cycle and its consumed/remaining time.
-     * restart: resets the current cycle from the resume timestamp.
-     * recalculate: keeps the applied policy snapshot and recalculates the
-     * schedule-derived warnings/deadline. It does not select another policy
-     * version.
-     */
-    onResume: ConversationSlaResumeBehavior;
-    /**
-     * Behavior applied when a resolved/finalized conversation is reopened.
-     * Reopening is independent from resuming a status-paused clock.
-     *
-     * preserve: preserves the previous cycle state.
-     * restart: starts a new cycle from the reopen timestamp.
-     * recalculate: recalculates the cycle using the applied policy snapshot.
-     * do_not_start: does not start an SLA cycle because of the reopen action.
-     */
-    onReopen: ConversationSlaReopenBehavior;
-}
-/**
- * Immutable, versioned policy referenced by ConversationQueue.sla.
- * Editing a published policy creates a new version.
- */
-export interface ConversationSlaPolicy {
-    id: ID;
-    spaceId: ID;
-    name: string;
-    description?: string;
-    enabled: boolean;
-    version: number;
-    timeCalculation: ConversationSlaTimeCalculation;
-    targets: ConversationSlaTarget[];
-    clockBehavior: ConversationSlaClockBehavior;
-    createdAt: Date;
-    createdByUserId?: ID;
-    updatedAt: Date;
-    updatedByUserId?: ID;
-}
-/**
- * Editable definition sent by clients.
- *
- * It intentionally excludes policy id/version and audit fields controlled by
- * the backend. targets is full-replacement: omitted metrics are disabled in
- * the newly published policy version.
- */
-export interface ConversationSlaPolicyDefinitionInput {
-    name: string;
-    description?: string;
-    enabled: boolean;
-    timeCalculation: ConversationSlaTimeCalculation;
-    targets: ConversationSlaTargetInput[];
-    clockBehavior: ConversationSlaClockBehavior;
-}
-/**
- * Creates the first immutable version of an SLA policy.
- *
- * commandId provides idempotency for retries. The authenticated backend
- * context supplies createdByUserId and the audit timestamps.
- */
-export interface CreateConversationSlaPolicyRequest {
-    commandId: ID;
-    spaceId: ID;
-    definition: ConversationSlaPolicyDefinitionInput;
-}
-/**
- * Publishes a new immutable version of an existing SLA policy.
- *
- * expectedVersion implements optimistic concurrency. The backend rejects the
- * request when another version was published after the client loaded it.
- * version, updatedAt and updatedByUserId are always assigned by the backend.
- */
-export interface PublishConversationSlaPolicyVersionRequest {
-    commandId: ID;
-    spaceId: ID;
-    policyId: ID;
-    expectedVersion: number;
-    definition: ConversationSlaPolicyDefinitionInput;
-}
-export type ConversationSlaClockAction = 'start' | 'evaluate' | 'pause' | 'resume' | 'complete' | 'recalculate' | 'cancel';
-export type ConversationSlaClockReason = 'conversation_created' | 'conversation_enqueued' | 'customer_message' | 'agent_response' | 'assignment_changed' | 'status_changed' | 'queue_transfer' | 'conversation_reopened' | 'deadline_due' | 'policy_override';
-/**
- * Idempotent input for the conversation-sla-worker.
- * policyId/policyVersion identify the immutable policy snapshot to apply.
- */
-export interface SlaClockCommand {
-    commandId: ID;
-    sourceEventId: ID;
-    spaceId: ID;
-    conversationId: ID;
-    expectedConversationVersion: number;
-    action: ConversationSlaClockAction;
-    reason: ConversationSlaClockReason;
-    metric?: ConversationSlaMetric;
-    policyId: ID;
-    policyVersion: number;
-    queueId?: ID;
-    occurredAt: Date;
-    requestedAt: Date;
-}
-export type ConversationSlaCycleStatus = 'running' | 'paused' | 'met' | 'breached' | 'cancelled';
-export interface ConversationSlaPausePeriod {
-    startedAt: Date;
-    endedAt?: Date;
-    reason: ConversationSlaClockReason;
-    sourceEventId: ID;
-}
-/**
- * Durable metric cycle. The target and time calculation are copied from the
- * selected policy version so later policy edits cannot alter active history.
- */
-export interface ConversationSlaCycle {
-    id: ID;
-    spaceId: ID;
-    conversationId: ID;
-    metric: ConversationSlaMetric;
-    sequence: number;
-    status: ConversationSlaCycleStatus;
-    policyId: ID;
-    policyVersion: number;
-    timeCalculation: ConversationSlaTimeCalculation;
-    target: ConversationSlaTarget;
-    startedAt: Date;
-    deadlineAt?: Date;
-    nextWarningAt?: Date;
-    pausedAt?: Date;
-    completedAt?: Date;
-    breachedAt?: Date;
-    cancelledAt?: Date;
-    elapsedSeconds: number;
-    pausedSeconds: number;
-    pausePeriods: ConversationSlaPausePeriod[];
-    startedByEventId: ID;
-    completedByEventId?: ID;
-    version: number;
-    updatedAt: Date;
-}
-export type ConversationSlaEventType = Extract<ConversationEventType, 'sla_started' | 'sla_paused' | 'sla_resumed' | 'sla_warning' | 'sla_breached' | 'sla_met' | 'sla_overridden'>;
-/**
- * Immutable SLA event. Corrections are represented by a later event.
- */
-export interface ConversationSlaEvent {
-    eventId: ID;
-    sourceEventId: ID;
-    type: ConversationSlaEventType;
-    schemaVersion: 1;
-    spaceId: ID;
-    conversationId: ID;
-    conversationVersion: number;
-    cycleId: ID;
-    metric: ConversationSlaMetric;
-    policyId: ID;
-    policyVersion: number;
-    status: ConversationSlaCycleStatus;
-    deadlineAt?: Date;
-    warningThresholdId?: ID;
-    reason: ConversationSlaClockReason;
-    correlationId: ID;
-    causationId: ID;
-    occurredAt: Date;
-    recordedAt: Date;
-}
-export type ConversationSlaOutboxEvent = OutboxEvent<ConversationSlaEvent> & {
-    aggregateType: 'conversation';
-    eventType: `conversation.${ConversationSlaEventType}`;
-    schemaVersion: 1;
-};

package/dist/src/Conversations/Sla.js

@@ -1,6 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });
-exports.CONVERSATION_SLA_EVENTS_COLLECTION = exports.CONVERSATION_SLA_CYCLES_COLLECTION = exports.CONVERSATION_SLA_POLICIES_COLLECTION = void 0;
-exports.CONVERSATION_SLA_POLICIES_COLLECTION = 'conversation_sla_policies';
-exports.CONVERSATION_SLA_CYCLES_COLLECTION = 'conversation_sla_cycles';
-exports.CONVERSATION_SLA_EVENTS_COLLECTION = 'conversation_sla_events';

package/dist/src/Conversations/Transfer.d.ts

@@ -1,73 +0,0 @@
-import { OutboxEvent } from './Outbox';
-import { AssignmentActorReference, AssignmentStateReference, ConversationAssignmentReason } from './Assignment';
-import { ID } from './Conversation';
-export type TransferConversationReason = Extract<ConversationAssignmentReason, 'manual_transfer' | 'flow_routing' | 'sla_escalation' | 'system_recovery'>;
-export type TransferConversationTarget = {
-    type: 'queue';
-    queueId: ID;
-} | {
-    type: 'user';
-    queueId: ID;
-    userId: ID;
-};
-export interface TransferConversationCommand {
-    commandId: ID;
-    spaceId: ID;
-    conversationId: ID;
-    target: TransferConversationTarget;
-    expectedConversationVersion: number;
-    actor: AssignmentActorReference;
-    reason: TransferConversationReason;
-    requestedAt: Date;
-}
-export type TransferConversationRejectionCode = 'conversation_not_found' | 'target_queue_not_found' | 'target_queue_disabled' | 'target_user_not_found' | 'target_user_not_authorized' | 'target_user_not_available' | 'target_user_has_no_capacity' | 'channel_not_supported' | 'same_queue' | 'same_owner' | 'actor_not_authorized' | 'conversation_not_transferable';
-export type TransferConversationResult = {
-    status: 'transferred';
-    commandId: ID;
-    conversationId: ID;
-    previousVersion: number;
-    conversationVersion: number;
-    previous: AssignmentStateReference;
-    current: AssignmentStateReference;
-    assignmentEventId: ID;
-    outboxEventId: ID;
-} | {
-    status: 'already_applied';
-    commandId: ID;
-    conversationId: ID;
-    conversationVersion: number;
-    assignmentEventId: ID;
-    outboxEventId: ID;
-} | {
-    status: 'version_conflict';
-    commandId: ID;
-    conversationId: ID;
-    expectedVersion: number;
-    currentVersion: number;
-} | {
-    status: 'rejected';
-    commandId: ID;
-    conversationId: ID;
-    code: TransferConversationRejectionCode;
-};
-export interface ConversationAssignmentChanged {
-    eventId: ID;
-    sourceEventId: ID;
-    type: 'conversation.assignment.changed';
-    schemaVersion: 1;
-    spaceId: ID;
-    conversationId: ID;
-    conversationVersion: number;
-    reason: ConversationAssignmentReason;
-    previous?: AssignmentStateReference;
-    current: AssignmentStateReference;
-    actor: AssignmentActorReference;
-    correlationId: ID;
-    causationId: ID;
-    occurredAt: Date;
-}
-export type ConversationAssignmentChangedOutboxEvent = OutboxEvent<ConversationAssignmentChanged> & {
-    aggregateType: 'conversation';
-    eventType: 'conversation.assignment.changed';
-    schemaVersion: 1;
-};

package/dist/src/Conversations/Transfer.js

@@ -1,2 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });

package/dist/src/Forms/API.d.ts

@@ -1,53 +0,0 @@
-import { FormItemType } from "../Common/Channels/Form";
-import { FormAnswerV2, FormTag } from "./SubmittedForm";
-export interface RequestInfo {
-    formId: string;
-    timeStart: Date | null;
-    timeEnd: Date | null;
-    skip: number | null;
-    limit: number | null;
-}
-export interface SummaryInfo {
-    formId: string;
-    timeStart: Date | null;
-    timeEnd: Date | null;
-    completedForms: number;
-    records: QuestionSummary[];
-}
-export interface QuestionSummary {
-    questionId: string;
-    question: string;
-    type: FormItemType;
-    fieldType: string;
-    count: number;
-    responses: ResponseSummary[];
-}
-export interface ResponseSummary {
-    count: number;
-    responseTitle: string;
-}
-export interface SubmittedFormsInfo {
-    formId: string;
-    timeStart: Date | null;
-    timeEnd: Date | null;
-    completedForms: number;
-    records: SubmittedFormRecord[];
-}
-export interface SubmittedFormRecord {
-    id: string;
-    tags: FormTag[];
-    responses: SubmittedFormResponse[];
-    expireAt: Date | null;
-    createdAt: Date;
-    completedAt: Date | null;
-    contractVersion: number;
-    formRevision: number;
-}
-export interface SubmittedFormResponse {
-    type: FormItemType;
-    fieldType: string;
-    questionId: string;
-    question: string;
-    response: unknown | null;
-    answer?: FormAnswerV2 | null;
-}

package/dist/src/Forms/API.js

@@ -1,2 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });