@trii/types 2.10.756 → 2.10.758

package/dist/src/Conversations/Conversation.d.ts

@@ -4,16 +4,16 @@ import { GroupInfo } from "./Groups/Group";
 import { Channels } from "../Common/index";
 import { IContactAddress, IContactInfo } from "../Contacts/contacts";
 import { IEnding } from "./Ending";
-import { ChatType } from "../Chats/Chat";
 export interface IConversation {
     id: string;
+    /**only for Front-End */
+    idLocal?: number;
     spaceId: string;
-    version: number;
-    /** @deprecated Use assignment.owner. */
     type: ChatType;
-    /**only for Front-End */
+    ownerId: string;
     chatName: string;
     chatImage: string;
+    chatMembers: IChatMemeber[];
     chatMembersCount: number;
     whatsappGroupInfo?: IWhatsAppGroupInfo;
     contactInfo?: IContactInfo;
@@ -21,55 +21,48 @@ export interface IConversation {
     remoteAddress: string;
     remoteAddressId: string;
     channelInfo: Channels.IChannelInfo;
-    status: ConversationStatus;
-    priority: 'low' | 'normal' | 'high' | 'urgent';
-    assignment: ConversationAssignmentSnapshot;
-    /** @deprecated Use owner and assignment.*/
-    assignedTo?: ConversationAssigned;
-    sla: {
-        status: 'none' | 'running' | 'warning' | 'breached' | 'met';
-        deadlineAt?: Date;
-        policyId?: string;
-        version: number;
-    };
     lastMessage: string;
     lastMessageId?: string;
     newMessagesCount: number;
     newMessagesUnread: boolean;
-    lastActivityAt: Date;
-    lastCustomerActivityAt?: Date;
-    lastAgentActivityAt?: Date;
     labels: ILabel[];
     pinned: boolean;
-    /** @deprecated A transfer is represented by an event and the resulting current state. */
     transferBy?: string;
-    /** @deprecated A transfer is represented by an event and the resulting current state. */
     transferTo?: ConversationAssigned;
     expired: boolean;
-    /** @deprecated Expiration does not own a separate assignment snapshot.*/
     expiredAssignedTo: ConversationAssigned;
+    status: ConversationSatus;
+    assignedTo?: ConversationAssigned;
     participants: UserInfo[];
     archived: boolean;
-    spam: boolean;
     externalMessagingWindowEndAt?: Date;
     workflowId?: string;
     botStatus: ConversationBotStatus;
     botVars: ConversationBotVar[];
     metadata: IConversationMetadata;
     /** Domain objects discussed or served by this conversation. */
+    contextReferences?: IConversationContextReference[];
+    finalizedAt: Date;
+    finalizedBy?: string;
     finalizedOnWebChat: Date;
     ending?: IEnding;
     qualityEvaluation?: IInteractionQualityEvaluation;
     reOpenAt?: Date;
-    reOpenByUserId?: string;
-    reOpenPolicyId?: string;
     createdAt: Date;
     updatedAt: Date;
-    resolvedAt?: Date;
-    resolvedByUserId?: string;
-    resolutionReasonId?: string;
-    finalizedAt: Date;
-    finalizedBy?: string;
+}
+export declare enum ConversationContextType {
+    TICKET = "TICKET",
+    CONVERSATION = "CONVERSATION",
+    LEAD = "LEAD",
+    DEBT = "DEBT"
+}
+export interface IConversationContextReference {
+    entityType: ConversationContextType;
+    entityId: string;
+    role?: string;
+    linkedAt: Date;
+    linkedBy?: string;
 }
 export interface IWhatsAppGroupInfo {
     whatsappGroupId: string;
@@ -129,14 +122,29 @@ export declare enum ConversationBotStatus {
     FINALIZED = 4,
     CANCELED = 5
 }
-export interface ConversationBotVar {
+export declare class ConversationBotVar {
     title: string;
     value: string;
 }
-/**
- * @deprecated Legacy channel assignment configuration. Use QueueRoutingConfig.
- */
-export interface ConversationAssigned {
+export declare enum ChatType {
+    /**Conversation with a external channel/contact */
+    EXTERNAL = 0,
+    /**messages between two users */
+    DIRECT = 1,
+    /**messages between multiple users */
+    GROUP = 2,
+    /**Messages to discuss a conversation */
+    DISCUSS_CONVERSATION = 11,
+    /**Messages to discuss a ticket */
+    DISCUSS_TICKET = 12
+}
+export interface IChatMemeber {
+    joinTimeStamp: Date;
+    isAdmin: boolean;
+    userId: string;
+    user: UserInfo;
+}
+export declare class ConversationAssigned {
     groupInfo?: GroupInfo;
     userInfo?: UserInfo;
     userIds?: string[];
@@ -145,216 +153,15 @@ export declare enum ConversationDirection {
     INBOUND = 1,
     OUTBOUND = 2
 }
-/**
- * @deprecated Use QueueDistributionMode and QueueRoutingStrategy.
- */
+export declare enum ConversationSatus {
+    NEW = 1,
+    ACTIVE = 2,
+    FINALIZED = 3,
+    ARCHIVED = 4
+}
 export declare enum AssignMethod {
     ALL = 0,
     ROUND_ROBIN = 1,
     RANDOM = 2,
     LEAST_BUSY = 3
 }
-export declare enum ConversationStatus {
-    NEW = 1,
-    OPEN = 2,
-    ACTIVE = 2,// Alias for OPEN
-    RESOLVED = 3,
-    FINALIZED = 3,// Alias for RESOLVED
-    WAITING = 10
-}
-export type InboxViewId = 'pending' | 'following' | 'sla_warning' | 'sla_breached' | 'team_sla_breached' | 'resolved';
-export type OwnerType = 'user' | 'bot' | 'flow' | 'none';
-export interface NoConversationOwner {
-    type: 'none';
-    id?: never;
-    displayName?: never;
-    avatarUrl?: never;
-}
-export interface UserConversationOwner {
-    type: 'user';
-    id: ID;
-    displayName?: string;
-    avatarUrl?: string;
-}
-export interface BotConversationOwner {
-    type: 'bot';
-    id: ID;
-    displayName?: string;
-    avatarUrl?: string;
-}
-export interface FlowConversationOwner {
-    type: 'flow';
-    id: ID;
-    displayName?: string;
-    avatarUrl?: string;
-}
-export type ConversationOwner = NoConversationOwner | UserConversationOwner | BotConversationOwner | FlowConversationOwner;
-export type ConversationAssignmentStatus = 'unrouted' | 'queued' | 'routing' | 'offered' | 'assigned' | 'accepted';
-export type ConversationAssignmentSource = 'routing' | 'manual' | 'transfer' | 'requeue';
-interface QueuedConversationAssignmentBase {
-    assignmentId: ID;
-    queueId: ID;
-    source: ConversationAssignmentSource;
-    queuedAt: Date;
-    lastRoutingDecisionId?: ID;
-}
-export type ConversationAssignmentSnapshot = {
-    status: 'unrouted';
-    assignmentId?: never;
-    queueId?: never;
-    owner: NoConversationOwner | BotConversationOwner | FlowConversationOwner;
-    source?: never;
-    queuedAt?: never;
-    lastRoutingDecisionId?: never;
-    offeredAt?: never;
-    offerExpiresAt?: never;
-    assignedAt?: never;
-    acceptedAt?: never;
-} | (QueuedConversationAssignmentBase & {
-    status: 'queued' | 'routing';
-    owner: NoConversationOwner;
-    offeredAt?: never;
-    offerExpiresAt?: never;
-    assignedAt?: never;
-    acceptedAt?: never;
-}) | (QueuedConversationAssignmentBase & {
-    status: 'offered';
-    owner: UserConversationOwner;
-    offeredAt: Date;
-    offerExpiresAt?: Date;
-    assignedAt?: never;
-    acceptedAt?: never;
-}) | (QueuedConversationAssignmentBase & {
-    status: 'assigned';
-    owner: UserConversationOwner;
-    offeredAt?: Date;
-    offerExpiresAt?: Date;
-    assignedAt: Date;
-    acceptedAt?: never;
-}) | (QueuedConversationAssignmentBase & {
-    status: 'accepted';
-    owner: UserConversationOwner;
-    offeredAt?: Date;
-    offerExpiresAt?: Date;
-    assignedAt: Date;
-    acceptedAt: Date;
-});
-export type ActorType = 'user' | 'contact' | 'bot' | 'flow' | 'system';
-export type ParticipantRole = 'owner' | 'collaborator' | 'follower' | 'mentioned' | 'supervisor' | 'bot' | 'flow' | 'historical';
-export type ConversationEventType = 'conversation_created' | 'queued' | 'assigned' | 'accepted' | 'transferred' | 'consult_requested' | 'collaborator_added' | 'participant_added' | 'participant_removed' | 'participation_abandoned' | 'follow_started' | 'follow_stopped' | 'message_sent' | 'message_received' | 'internal_note_added' | 'bot_started' | 'bot_finished' | 'flow_started' | 'flow_finished' | 'status_changed' | 'resolved' | 'reopened' | 'sla_warning' | 'sla_breached' | 'sla_started' | 'sla_paused' | 'sla_resumed' | 'sla_met' | 'sla_overridden';
-export type ID = string;
-export type ConversationSubscriptionSource = 'manual' | 'assigned' | 'participated' | 'mentioned' | 'supervisor' | 'rule';
-export type ConversationSubscriptionNotificationEvent = 'customer_message' | 'internal_mention' | 'assignment_change' | 'acceptance' | 'resolution' | 'reopen';
-export type ConversationSubscriptionNotifications = {
-    mode: 'all' | 'muted';
-    events?: never;
-} | {
-    mode: 'custom';
-    events: [
-        ConversationSubscriptionNotificationEvent,
-        ...ConversationSubscriptionNotificationEvent[]
-    ];
-};
-interface ConversationSubscriptionBase {
-    id: ID;
-    spaceId: string;
-    conversationId: ID;
-    userId: ID;
-    source: ConversationSubscriptionSource;
-    notifications: ConversationSubscriptionNotifications;
-    createdAt: Date;
-    updatedAt: Date;
-    version: number;
-}
-/**
- * Current following state for one user/conversation pair.
- *
- * A subscription is persistent product intent. Assignment or participation
- * visibility must not create it unless an explicit auto-follow policy applies.
- */
-export type ConversationSubscription = (ConversationSubscriptionBase & {
-    status: 'following';
-    followedAt: Date;
-    unfollowedAt?: never;
-}) | (ConversationSubscriptionBase & {
-    status: 'unfollowed';
-    followedAt: Date;
-    unfollowedAt: Date;
-});
-export type InboxVisibilityReason = 'manual_follow' | 'assigned_to_user' | 'shared_queue_member' | 'queue_claimable' | 'active_participant' | 'sla_warning_owner' | 'sla_breached_owner' | 'supervised_queue_sla' | 'supervisor_escalation' | 'resolved_visible';
-export interface ConversationInboxSnapshot {
-    interactionKind: 'private' | 'wall_post' | 'comment' | 'mention';
-    channelType: string;
-    contact: {
-        id?: ID;
-        displayName: string;
-        initials?: string;
-    };
-    status: ConversationStatus;
-    owner: ConversationOwner;
-    queueId?: ID;
-    preview?: string;
-    unreadCount: number;
-    priority: 'low' | 'normal' | 'high' | 'urgent';
-    sla: {
-        status: 'none' | 'running' | 'warning' | 'breached' | 'met';
-        deadlineAt?: Date;
-    };
-    lastActivityAt: Date;
-}
-/**
- * Membership of one materialized conversation in one logical inbox view.
- *
- * visibilityReasons has set semantics: values must be unique and non-empty.
- * Removing one reason preserves the view while at least one reason remains.
- */
-export interface UserInboxItemView {
-    viewId: InboxViewId;
-    visibilityReasons: [
-        InboxVisibilityReason,
-        ...InboxVisibilityReason[]
-    ];
-    requiresAction: boolean;
-}
-/**
- * Materialized read model. There is exactly one document for each
- * spaceId + userId + conversationId tuple.
- *
- * views must contain unique viewId values. Delete the document when the last
- * view is removed.
- */
-export interface UserInboxItemDocument {
-    id: ID;
-    spaceId: ID;
-    userId: ID;
-    conversationId: ID;
-    views: UserInboxItemView[];
-    snapshot: ConversationInboxSnapshot;
-    pinned: boolean;
-    priorityScore: number;
-    sortAt: Date;
-    conversationVersion: number;
-    subscriptionVersion?: number;
-    projectionVersion: number;
-    lastSourceEventId: ID;
-    projectedAt: Date;
-}
-/**
- * Materialized counters for exactly one user/view pair.
- *
- * total and requiresAction count conversations, never visibility reasons.
- * unread counts conversations whose snapshot.unreadCount is greater than zero,
- * not the number of unread messages.
- */
-export interface UserInboxCounterDocument {
-    id: ID;
-    spaceId: ID;
-    userId: ID;
-    viewId: InboxViewId;
-    total: number;
-    requiresAction: number;
-    unread: number;
-    projectionVersion: number;
-    updatedAt: Date;
-}
-export {};

package/dist/src/Conversations/Conversation.js

@@ -1,6 +1,13 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.ConversationStatus = exports.AssignMethod = exports.ConversationDirection = exports.ConversationBotStatus = void 0;
+exports.AssignMethod = exports.ConversationSatus = exports.ConversationDirection = exports.ConversationAssigned = exports.ChatType = exports.ConversationBotVar = exports.ConversationBotStatus = exports.ConversationContextType = void 0;
+var ConversationContextType;
+(function (ConversationContextType) {
+    ConversationContextType["TICKET"] = "TICKET";
+    ConversationContextType["CONVERSATION"] = "CONVERSATION";
+    ConversationContextType["LEAD"] = "LEAD";
+    ConversationContextType["DEBT"] = "DEBT";
+})(ConversationContextType || (exports.ConversationContextType = ConversationContextType = {}));
 var ConversationBotStatus;
 (function (ConversationBotStatus) {
     ConversationBotStatus[ConversationBotStatus["NONE"] = 0] = "NONE";
@@ -9,14 +16,37 @@ var ConversationBotStatus;
     ConversationBotStatus[ConversationBotStatus["FINALIZED"] = 4] = "FINALIZED";
     ConversationBotStatus[ConversationBotStatus["CANCELED"] = 5] = "CANCELED";
 })(ConversationBotStatus || (exports.ConversationBotStatus = ConversationBotStatus = {}));
+class ConversationBotVar {
+}
+exports.ConversationBotVar = ConversationBotVar;
+var ChatType;
+(function (ChatType) {
+    /**Conversation with a external channel/contact */
+    ChatType[ChatType["EXTERNAL"] = 0] = "EXTERNAL";
+    /**messages between two users */
+    ChatType[ChatType["DIRECT"] = 1] = "DIRECT";
+    /**messages between multiple users */
+    ChatType[ChatType["GROUP"] = 2] = "GROUP";
+    /**Messages to discuss a conversation */
+    ChatType[ChatType["DISCUSS_CONVERSATION"] = 11] = "DISCUSS_CONVERSATION";
+    /**Messages to discuss a ticket */
+    ChatType[ChatType["DISCUSS_TICKET"] = 12] = "DISCUSS_TICKET";
+})(ChatType || (exports.ChatType = ChatType = {}));
+class ConversationAssigned {
+}
+exports.ConversationAssigned = ConversationAssigned;
 var ConversationDirection;
 (function (ConversationDirection) {
     ConversationDirection[ConversationDirection["INBOUND"] = 1] = "INBOUND";
     ConversationDirection[ConversationDirection["OUTBOUND"] = 2] = "OUTBOUND";
 })(ConversationDirection || (exports.ConversationDirection = ConversationDirection = {}));
-/**
- * @deprecated Use QueueDistributionMode and QueueRoutingStrategy.
- */
+var ConversationSatus;
+(function (ConversationSatus) {
+    ConversationSatus[ConversationSatus["NEW"] = 1] = "NEW";
+    ConversationSatus[ConversationSatus["ACTIVE"] = 2] = "ACTIVE";
+    ConversationSatus[ConversationSatus["FINALIZED"] = 3] = "FINALIZED";
+    ConversationSatus[ConversationSatus["ARCHIVED"] = 4] = "ARCHIVED";
+})(ConversationSatus || (exports.ConversationSatus = ConversationSatus = {}));
 var AssignMethod;
 (function (AssignMethod) {
     AssignMethod[AssignMethod["ALL"] = 0] = "ALL";
@@ -24,13 +54,3 @@ var AssignMethod;
     AssignMethod[AssignMethod["RANDOM"] = 2] = "RANDOM";
     AssignMethod[AssignMethod["LEAST_BUSY"] = 3] = "LEAST_BUSY";
 })(AssignMethod || (exports.AssignMethod = AssignMethod = {}));
-var ConversationStatus;
-(function (ConversationStatus) {
-    ConversationStatus[ConversationStatus["NEW"] = 1] = "NEW";
-    ConversationStatus[ConversationStatus["OPEN"] = 2] = "OPEN";
-    ConversationStatus[ConversationStatus["ACTIVE"] = 2] = "ACTIVE";
-    ConversationStatus[ConversationStatus["RESOLVED"] = 3] = "RESOLVED";
-    ConversationStatus[ConversationStatus["FINALIZED"] = 3] = "FINALIZED";
-    ConversationStatus[ConversationStatus["WAITING"] = 10] = "WAITING";
-    // ARCHIVED = 4,
-})(ConversationStatus || (exports.ConversationStatus = ConversationStatus = {}));

package/dist/src/Conversations/DashBoard/dashboard.d.ts

@@ -17,8 +17,8 @@ export interface BodyDashboard {
     memberId: string | null;
     groupId: string;
     ending?: string | null;
-    /** Filters conversations by IConversation.assignment.owner.id. */
-    ownerUserId?: string | null;
+    /** For filter conversations with IConversation.assignedTo.userInfo.id */
+    assignedToUserId?: string | null;
 }
 export declare enum GeneralDashboardType {
     UNASSIGNED = 0,

package/dist/src/Conversations/DashBoard/dashboardForms.d.ts

@@ -0,0 +1,44 @@
+import { FormItemType } from "../../Common/Channels/Form";
+export declare class DashBoardFormsSummaryInfo {
+    formId: string;
+    timeStart: Date;
+    timeEnd: Date;
+    completedForms: number;
+    records: DashBoardFormsQuestionSummary[];
+}
+export declare class DashBoardFormsQuestionSummary {
+    questionId: string;
+    question: string;
+    type: FormItemType;
+    count: number;
+    responses: DashBoardFormsResponseSummary[];
+}
+export declare class DashBoardFormsResponseSummary {
+    count: number;
+    responseTitle: string;
+}
+export declare class DashBoardFormsSubmittedFormsInfo {
+    formId: string;
+    timeStart: Date;
+    timeEnd: Date;
+    completedForms: number;
+    records: DashBoardFormsSubmittedFormRecord[];
+}
+export declare class DashBoardFormsSubmittedFormRecord {
+    id: string;
+    tags: FormTag[];
+    responses: DashBoardFormsSubmittedFormResponse[];
+    expireAt: Date;
+    createdAt: Date;
+    completedAt: Date;
+}
+export declare class DashBoardFormsSubmittedFormResponse {
+    questionId: string;
+    question: string;
+    type: FormItemType;
+    response: any;
+}
+export declare class FormTag {
+    name: string;
+    value: string;
+}

package/dist/src/Conversations/DashBoard/dashboardForms.js

@@ -0,0 +1,24 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.FormTag = exports.DashBoardFormsSubmittedFormResponse = exports.DashBoardFormsSubmittedFormRecord = exports.DashBoardFormsSubmittedFormsInfo = exports.DashBoardFormsResponseSummary = exports.DashBoardFormsQuestionSummary = exports.DashBoardFormsSummaryInfo = void 0;
+class DashBoardFormsSummaryInfo {
+}
+exports.DashBoardFormsSummaryInfo = DashBoardFormsSummaryInfo;
+class DashBoardFormsQuestionSummary {
+}
+exports.DashBoardFormsQuestionSummary = DashBoardFormsQuestionSummary;
+class DashBoardFormsResponseSummary {
+}
+exports.DashBoardFormsResponseSummary = DashBoardFormsResponseSummary;
+class DashBoardFormsSubmittedFormsInfo {
+}
+exports.DashBoardFormsSubmittedFormsInfo = DashBoardFormsSubmittedFormsInfo;
+class DashBoardFormsSubmittedFormRecord {
+}
+exports.DashBoardFormsSubmittedFormRecord = DashBoardFormsSubmittedFormRecord;
+class DashBoardFormsSubmittedFormResponse {
+}
+exports.DashBoardFormsSubmittedFormResponse = DashBoardFormsSubmittedFormResponse;
+class FormTag {
+}
+exports.FormTag = FormTag;