@trii/types 2.10.748 → 2.10.749

package/dist/Automations/Events/Event.d.ts

@@ -1,8 +1,8 @@
 import { AutomationCustomer, AutomationJsonObject, AutomationJsonSchema, AutomationResourceReference, AutomationSourceApplication } from '../Common';
 export declare const AUTOMATION_MESSAGE_SCHEMAS: {
-    readonly DOMAIN_EVENT_V1: "automations.domain-event/v1";
-    readonly START_REQUEST_V1: "automations.start-request/v1";
-    readonly EXECUTION_WORK_ITEM_V1: "automations.execution.work-item/v1";
+    readonly DOMAIN_EVENT_V1: 'automations.domain-event/v1';
+    readonly START_REQUEST_V1: 'automations.start-request/v1';
+    readonly EXECUTION_WORK_ITEM_V1: 'automations.execution.work-item/v1';
 };
 export interface AutomationEventDefinition {
     eventType: string;

package/dist/Common/Channels/Email.d.ts

@@ -19,12 +19,6 @@ export declare enum EmailConfigFromNameType {
     USER_NAME = 2,
     CUSTOM = 3
 }
-export declare enum EmailConfigInboundConnectionType {
-    NULL = 0,
-    IMAP = 1,
-    GOOGLE = 2,
-    MICROSOFT = 3
-}
 export declare class EmailConfig {
     useInCampaigns?: boolean;
     token?: string;
@@ -50,27 +44,8 @@ export declare class EmailConfig {
     outboundTrii?: EmailDomain;
     outboundGoogleStatus: EmailConfigOutboundStatus;
     outboundGoogleAccount: GoogleAccountInfo;
-    inboundConnectionType: EmailConfigInboundConnectionType;
-    inboundSyncStatus: EmailConfigOutboundStatus;
-    inboundImapServer?: string;
-    inboundImapPort: number | 993;
-    inboundImapSecurityType: EmailConfigOutboundSecurityType;
-    inboundImapUser?: string;
-    inboundImapPassword?: string;
-    inboundMicrosoftAccount?: MicrosoftAccountInfo;
-    inboundMicrosoftAccessData?: MicrosoftAccountDataAccess;
     signature: string;
 }
-export declare class MicrosoftAccountInfo {
-    name: string;
-    email: string;
-}
-export declare class MicrosoftAccountDataAccess {
-    access_token?: string;
-    access_token_expiration: Date;
-    refresh_token?: string;
-    scope?: string;
-}
 export declare class EmailDomain {
     id: string;
     spaceId: string;

package/dist/Common/Channels/Email.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.DNSRecord = exports.EmailDomain = exports.MicrosoftAccountDataAccess = exports.MicrosoftAccountInfo = exports.EmailConfig = exports.EmailConfigInboundConnectionType = exports.EmailConfigFromNameType = exports.EmailConfigOutboundStatus = exports.EmailConfigOutboundSecurityType = exports.EmailConfigOutboundConnectionType = void 0;
+exports.DNSRecord = exports.EmailDomain = exports.EmailConfig = exports.EmailConfigFromNameType = exports.EmailConfigOutboundStatus = exports.EmailConfigOutboundSecurityType = exports.EmailConfigOutboundConnectionType = void 0;
 var EmailConfigOutboundConnectionType;
 (function (EmailConfigOutboundConnectionType) {
     EmailConfigOutboundConnectionType[EmailConfigOutboundConnectionType["NULL"] = 0] = "NULL";
@@ -25,22 +25,9 @@ var EmailConfigFromNameType;
     EmailConfigFromNameType[EmailConfigFromNameType["USER_NAME"] = 2] = "USER_NAME";
     EmailConfigFromNameType[EmailConfigFromNameType["CUSTOM"] = 3] = "CUSTOM";
 })(EmailConfigFromNameType || (exports.EmailConfigFromNameType = EmailConfigFromNameType = {}));
-var EmailConfigInboundConnectionType;
-(function (EmailConfigInboundConnectionType) {
-    EmailConfigInboundConnectionType[EmailConfigInboundConnectionType["NULL"] = 0] = "NULL";
-    EmailConfigInboundConnectionType[EmailConfigInboundConnectionType["IMAP"] = 1] = "IMAP";
-    EmailConfigInboundConnectionType[EmailConfigInboundConnectionType["GOOGLE"] = 2] = "GOOGLE";
-    EmailConfigInboundConnectionType[EmailConfigInboundConnectionType["MICROSOFT"] = 3] = "MICROSOFT";
-})(EmailConfigInboundConnectionType || (exports.EmailConfigInboundConnectionType = EmailConfigInboundConnectionType = {}));
 class EmailConfig {
 }
 exports.EmailConfig = EmailConfig;
-class MicrosoftAccountInfo {
-}
-exports.MicrosoftAccountInfo = MicrosoftAccountInfo;
-class MicrosoftAccountDataAccess {
-}
-exports.MicrosoftAccountDataAccess = MicrosoftAccountDataAccess;
 class EmailDomain {
 }
 exports.EmailDomain = EmailDomain;

package/dist/Common/index.js

@@ -15,13 +15,23 @@ var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (
 }) : function(o, v) {
     o["default"] = v;
 });
-var __importStar = (this && this.__importStar) || function (mod) {
-    if (mod && mod.__esModule) return mod;
-    var result = {};
-    if (mod != null) for (var k in mod) if (k !== "default" && Object.prototype.hasOwnProperty.call(mod, k)) __createBinding(result, mod, k);
-    __setModuleDefault(result, mod);
-    return result;
-};
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.QueueEvent = exports.Schedules = exports.Notifications = exports.Messages = exports.Channels = exports.API = void 0;
 exports.API = __importStar(require("./API/index"));

package/dist/Contacts/CommunicationEndpoint.d.ts

@@ -9,22 +9,22 @@ export declare enum CommunicationEndpointKind {
  */
 export declare const providerIdentityNamespaces: {
     readonly meta: {
-        readonly instagramUser: "instagram_user";
-        readonly messengerUser: "messenger_user";
-        readonly whatsappUser: "whatsapp_user";
+        readonly instagramUser: 'instagram_user';
+        readonly messengerUser: 'messenger_user';
+        readonly whatsappUser: 'whatsapp_user';
     };
     readonly telegram: {
-        readonly user: "user";
-        readonly chat: "chat";
+        readonly user: 'user';
+        readonly chat: 'chat';
     };
     readonly trii: {
-        readonly webchatVisitor: "webchat_visitor";
+        readonly webchatVisitor: 'webchat_visitor';
     };
     readonly mercadolibre: {
-        readonly buyer: "buyer";
+        readonly buyer: 'buyer';
     };
     readonly google: {
-        readonly businessMessagesUser: "business_messages_user";
+        readonly businessMessagesUser: 'business_messages_user';
     };
 };
 export type KnownIdentityProvider = keyof typeof providerIdentityNamespaces;

package/dist/Conversations/Classifications/ConversationClassificationEvents.d.ts

@@ -1,7 +1,7 @@
 import type { ConversationClassificationEvaluationStatus } from './ConversationClassificationEvaluation';
 export declare const CONVERSATION_CLASSIFICATION_EVENT_TYPES: {
-    readonly CONVERSATION_RESOLVED_FOR_EVALUATION: "conversation.resolved-for-classification";
-    readonly EVALUATION_FINISHED: "conversation.classification-evaluation-finished";
+    readonly CONVERSATION_RESOLVED_FOR_EVALUATION: 'conversation.resolved-for-classification';
+    readonly EVALUATION_FINISHED: 'conversation.classification-evaluation-finished';
 };
 export declare const CONVERSATION_CLASSIFICATION_EVENT_SCHEMA_VERSION: 1;
 /**

package/dist/Conversations/Conversation.d.ts

@@ -233,35 +233,35 @@ export type ConversationAssignmentSnapshot = {
     offerExpiresAt?: never;
     assignedAt?: never;
     acceptedAt?: never;
-} | QueuedConversationAssignmentBase & {
+} | (QueuedConversationAssignmentBase & {
     status: 'queued' | 'routing';
     owner: NoConversationOwner;
     offeredAt?: never;
     offerExpiresAt?: never;
     assignedAt?: never;
     acceptedAt?: never;
-} | QueuedConversationAssignmentBase & {
+}) | (QueuedConversationAssignmentBase & {
     status: 'offered';
     owner: UserConversationOwner;
     offeredAt: Date;
     offerExpiresAt?: Date;
     assignedAt?: never;
     acceptedAt?: never;
-} | QueuedConversationAssignmentBase & {
+}) | (QueuedConversationAssignmentBase & {
     status: 'assigned';
     owner: UserConversationOwner;
     offeredAt?: Date;
     offerExpiresAt?: Date;
     assignedAt: Date;
     acceptedAt?: never;
-} | QueuedConversationAssignmentBase & {
+}) | (QueuedConversationAssignmentBase & {
     status: 'accepted';
     owner: UserConversationOwner;
     offeredAt?: Date;
     offerExpiresAt?: Date;
     assignedAt: Date;
     acceptedAt: Date;
-};
+});
 export type ActorType = 'user' | 'contact' | 'bot' | 'flow' | 'system';
 export type ParticipantRole = 'owner' | 'collaborator' | 'follower' | 'mentioned' | 'supervisor' | 'bot' | 'flow' | 'historical';
 export type ConversationEventType = 'conversation_created' | 'queued' | 'assigned' | 'accepted' | 'transferred' | 'consult_requested' | 'collaborator_added' | 'participant_added' | 'participant_removed' | 'participation_abandoned' | 'follow_started' | 'follow_stopped' | 'message_sent' | 'message_received' | 'internal_note_added' | 'bot_started' | 'bot_finished' | 'flow_started' | 'flow_finished' | 'status_changed' | 'resolved' | 'reopened' | 'sla_warning' | 'sla_breached' | 'sla_started' | 'sla_paused' | 'sla_resumed' | 'sla_met' | 'sla_overridden';
@@ -295,15 +295,15 @@ interface ConversationSubscriptionBase {
  * A subscription is persistent product intent. Assignment or participation
  * visibility must not create it unless an explicit auto-follow policy applies.
  */
-export type ConversationSubscription = ConversationSubscriptionBase & {
+export type ConversationSubscription = (ConversationSubscriptionBase & {
     status: 'following';
     followedAt: Date;
     unfollowedAt?: never;
-} | ConversationSubscriptionBase & {
+}) | (ConversationSubscriptionBase & {
     status: 'unfollowed';
     followedAt: Date;
     unfollowedAt: Date;
-};
+});
 export interface PutConversationSubscriptionRequest {
     expectedVersion?: number;
     notifications: ConversationSubscriptionNotifications;

package/dist/Conversations/DashBoard/dashboardForms.d.ts

@@ -0,0 +1,44 @@
+import { FormItemType } from "../../Common/Channels/Form";
+export declare class DashBoardFormsSummaryInfo {
+    formId: string;
+    timeStart: Date;
+    timeEnd: Date;
+    completedForms: number;
+    records: DashBoardFormsQuestionSummary[];
+}
+export declare class DashBoardFormsQuestionSummary {
+    questionId: string;
+    question: string;
+    type: FormItemType;
+    count: number;
+    responses: DashBoardFormsResponseSummary[];
+}
+export declare class DashBoardFormsResponseSummary {
+    count: number;
+    responseTitle: string;
+}
+export declare class DashBoardFormsSubmittedFormsInfo {
+    formId: string;
+    timeStart: Date;
+    timeEnd: Date;
+    completedForms: number;
+    records: DashBoardFormsSubmittedFormRecord[];
+}
+export declare class DashBoardFormsSubmittedFormRecord {
+    id: string;
+    tags: FormTag[];
+    responses: DashBoardFormsSubmittedFormResponse[];
+    expireAt: Date;
+    createdAt: Date;
+    completedAt: Date;
+}
+export declare class DashBoardFormsSubmittedFormResponse {
+    questionId: string;
+    question: string;
+    type: FormItemType;
+    response: any;
+}
+export declare class FormTag {
+    name: string;
+    value: string;
+}

package/dist/Conversations/DashBoard/dashboardForms.js

@@ -0,0 +1,24 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.FormTag = exports.DashBoardFormsSubmittedFormResponse = exports.DashBoardFormsSubmittedFormRecord = exports.DashBoardFormsSubmittedFormsInfo = exports.DashBoardFormsResponseSummary = exports.DashBoardFormsQuestionSummary = exports.DashBoardFormsSummaryInfo = void 0;
+class DashBoardFormsSummaryInfo {
+}
+exports.DashBoardFormsSummaryInfo = DashBoardFormsSummaryInfo;
+class DashBoardFormsQuestionSummary {
+}
+exports.DashBoardFormsQuestionSummary = DashBoardFormsQuestionSummary;
+class DashBoardFormsResponseSummary {
+}
+exports.DashBoardFormsResponseSummary = DashBoardFormsResponseSummary;
+class DashBoardFormsSubmittedFormsInfo {
+}
+exports.DashBoardFormsSubmittedFormsInfo = DashBoardFormsSubmittedFormsInfo;
+class DashBoardFormsSubmittedFormRecord {
+}
+exports.DashBoardFormsSubmittedFormRecord = DashBoardFormsSubmittedFormRecord;
+class DashBoardFormsSubmittedFormResponse {
+}
+exports.DashBoardFormsSubmittedFormResponse = DashBoardFormsSubmittedFormResponse;
+class FormTag {
+}
+exports.FormTag = FormTag;

package/dist/Conversations/InboxCounters.d.ts

@@ -0,0 +1,18 @@
+export interface InboxCounters {
+    spaceId: string;
+    userId: string;
+    pending: number;
+    following: number;
+    slaWarning: number;
+    slaBreached: number;
+    teamSlaBreached: number;
+    finalized: number;
+    spam: number;
+    tags: TagCount[];
+    updatedAt: Date;
+}
+export interface TagCount {
+    tagId: string;
+    name: string;
+    count: number;
+}

package/dist/Conversations/InboxMongo.d.ts

@@ -11,7 +11,7 @@ export declare const INBOX_PROCESSOR_RECEIPTS_COLLECTION = "inbox_processor_rece
  * InboxAudienceResolver receives as input.
  */
 export declare const CONVERSATION_SUBSCRIPTION_INDEXES: readonly [{
-    readonly name: "uq_subscription_user_conversation";
+    readonly name: 'uq_subscription_user_conversation';
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -19,7 +19,7 @@ export declare const CONVERSATION_SUBSCRIPTION_INDEXES: readonly [{
     };
     readonly unique: true;
 }, {
-    readonly name: "ix_subscription_conversation_followers";
+    readonly name: 'ix_subscription_conversation_followers';
     readonly key: {
         readonly spaceId: 1;
         readonly conversationId: 1;
@@ -35,7 +35,7 @@ export declare const CONVERSATION_SUBSCRIPTION_INDEXES: readonly [{
  * must not combine multiple array paths.
  */
 export declare const USER_INBOX_ITEM_INDEXES: readonly [{
-    readonly name: "uq_inbox_item_user_conversation";
+    readonly name: 'uq_inbox_item_user_conversation';
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -43,7 +43,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
     };
     readonly unique: true;
 }, {
-    readonly name: "ix_inbox_view_activity";
+    readonly name: 'ix_inbox_view_activity';
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -53,7 +53,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
         readonly id: -1;
     };
 }, {
-    readonly name: "ix_inbox_view_priority";
+    readonly name: 'ix_inbox_view_priority';
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -64,7 +64,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
         readonly id: -1;
     };
 }, {
-    readonly name: "ix_inbox_view_status_activity";
+    readonly name: 'ix_inbox_view_status_activity';
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -74,7 +74,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
         readonly id: -1;
     };
 }, {
-    readonly name: "ix_inbox_view_queue_activity";
+    readonly name: 'ix_inbox_view_queue_activity';
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -91,7 +91,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
  * spaceId + userId prefix.
  */
 export declare const USER_INBOX_COUNTER_INDEXES: readonly [{
-    readonly name: "uq_inbox_counter_user_view";
+    readonly name: 'uq_inbox_counter_user_view';
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -103,7 +103,7 @@ export declare const USER_INBOX_COUNTER_INDEXES: readonly [{
  * MongoDB indexes for durable processor idempotency receipts.
  */
 export declare const INBOX_PROCESSOR_RECEIPT_INDEXES: readonly [{
-    readonly name: "uq_inbox_processor_source_scope";
+    readonly name: 'uq_inbox_processor_source_scope';
     readonly key: {
         readonly processor: 1;
         readonly sourceEventId: 1;
@@ -144,11 +144,11 @@ interface InboxPageQueryBase {
     viewId: InboxViewId;
     limit: number;
 }
-export type InboxPageQuery = InboxPageQueryBase & {
+export type InboxPageQuery = (InboxPageQueryBase & {
     sort: 'activity';
     cursor?: InboxActivityCursor;
-} | InboxPageQueryBase & {
+}) | (InboxPageQueryBase & {
     sort: 'priority';
     cursor?: InboxPriorityCursor;
-};
+});
 export {};

package/dist/Conversations/Routing.d.ts

@@ -26,27 +26,27 @@ export interface PartyOwnerAssigneeResolver {
     mode: 'prefer' | 'required';
 }
 export type QueueOwnerAssigneeResolver = PartyOwnerAssigneeResolver;
-export type QueueRoutingPolicy = QueueRoutingPolicyBase & {
+export type QueueRoutingPolicy = (QueueRoutingPolicyBase & {
     distributionMode: 'shared';
     strategy?: never;
     ownerResolver?: never;
-} | QueueRoutingPolicyBase & {
+}) | (QueueRoutingPolicyBase & {
     distributionMode: 'manual_pull';
     strategy?: never;
     ownerResolver?: never;
-} | QueueRoutingPolicyBase & {
+}) | (QueueRoutingPolicyBase & {
     distributionMode: 'exclusive';
     strategy: QueueRoutingStrategy;
-    ownerResolver?: undefined | PartyOwnerAssigneeResolver & {
+    ownerResolver?: undefined | (PartyOwnerAssigneeResolver & {
         mode: 'prefer';
-    };
-} | QueueRoutingPolicyBase & {
+    });
+}) | (QueueRoutingPolicyBase & {
     distributionMode: 'exclusive';
     strategy?: never;
     ownerResolver: PartyOwnerAssigneeResolver & {
         mode: 'required';
     };
-};
+});
 export type QueueRoutingConfig = QueueRoutingPolicy & {
     queueId: string;
     spaceId: string;
@@ -133,15 +133,15 @@ export type PartyOwnerAssigneeEvaluation = {
     }>;
     outcome: 'selected';
     nextStep?: never;
-} | FailedPartyOwnerEvaluation & {
+} | (FailedPartyOwnerEvaluation & {
     type: 'party_owner';
     mode: 'prefer';
     nextStep: 'strategy';
-} | FailedPartyOwnerEvaluation & {
+}) | (FailedPartyOwnerEvaluation & {
     type: 'party_owner';
     mode: 'required';
     nextStep: 'fallback';
-};
+});
 export interface RoutingDecision {
     decisionId: string;
     spaceId: string;

package/dist/Conversations/index.js

@@ -15,13 +15,23 @@ var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (
 }) : function(o, v) {
     o["default"] = v;
 });
-var __importStar = (this && this.__importStar) || function (mod) {
-    if (mod && mod.__esModule) return mod;
-    var result = {};
-    if (mod != null) for (var k in mod) if (k !== "default" && Object.prototype.hasOwnProperty.call(mod, k)) __createBinding(result, mod, k);
-    __setModuleDefault(result, mod);
-    return result;
-};
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
 var __exportStar = (this && this.__exportStar) || function(m, exports) {
     for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
 };

package/dist/Events/DomainEventTypes.d.ts

@@ -9,39 +9,39 @@
  */
 export declare const DOMAIN_EVENT_TYPES: {
     readonly AUTOMATIONS: {
-        readonly MANUAL: "automations.manual";
-        readonly SCHEDULE_TICK: "automations.schedule.tick";
+        readonly MANUAL: 'automations.manual';
+        readonly SCHEDULE_TICK: 'automations.schedule.tick';
     };
     readonly CONTACTS: {
-        readonly CONTACT_CREATED: "contacts.contact.created";
-        readonly BUSINESS_CREATED: "contacts.business.created";
-        readonly PROPERTY_CHANGED: "contacts.property.changed";
-        readonly TAG_ADDED: "contacts.tag.added";
-        readonly TAG_REMOVED: "contacts.tag.removed";
-        readonly PROPERTY_DATE_REACHED: "contacts.property.date_reached";
+        readonly CONTACT_CREATED: 'contacts.contact.created';
+        readonly BUSINESS_CREATED: 'contacts.business.created';
+        readonly PROPERTY_CHANGED: 'contacts.property.changed';
+        readonly TAG_ADDED: 'contacts.tag.added';
+        readonly TAG_REMOVED: 'contacts.tag.removed';
+        readonly PROPERTY_DATE_REACHED: 'contacts.property.date_reached';
     };
     readonly CONVERSATIONS: {
-        readonly CONVERSATION_CREATED: "conversations.conversation.created";
-        readonly CONVERSATION_CLOSED: "conversations.conversation.closed";
-        readonly MESSAGE_RECEIVED: "conversations.message.received";
-        readonly AGENT_INTERVENED: "conversations.agent.intervened";
+        readonly CONVERSATION_CREATED: 'conversations.conversation.created';
+        readonly CONVERSATION_CLOSED: 'conversations.conversation.closed';
+        readonly MESSAGE_RECEIVED: 'conversations.message.received';
+        readonly AGENT_INTERVENED: 'conversations.agent.intervened';
     };
     readonly TICKETS: {
-        readonly CREATED: "tickets.created";
-        readonly STATUS_CHANGED: "tickets.status_changed";
-        readonly PRIORITY_CHANGED: "tickets.priority_changed";
-        readonly ASSIGNED: "tickets.assigned";
-        readonly CUSTOMER_REPLIED: "tickets.customer_replied";
-        readonly SLA_WARNING: "tickets.sla_warning";
-        readonly SLA_BREACHED: "tickets.sla_breached";
-        readonly CLOSED: "tickets.closed";
-        readonly REOPENED: "tickets.reopened";
+        readonly CREATED: 'tickets.created';
+        readonly STATUS_CHANGED: 'tickets.status_changed';
+        readonly PRIORITY_CHANGED: 'tickets.priority_changed';
+        readonly ASSIGNED: 'tickets.assigned';
+        readonly CUSTOMER_REPLIED: 'tickets.customer_replied';
+        readonly SLA_WARNING: 'tickets.sla_warning';
+        readonly SLA_BREACHED: 'tickets.sla_breached';
+        readonly CLOSED: 'tickets.closed';
+        readonly REOPENED: 'tickets.reopened';
     };
     readonly FORMS: {
-        readonly SUBMITTED: "forms.submitted";
+        readonly SUBMITTED: 'forms.submitted';
     };
     readonly INTEGRATIONS: {
-        readonly WEBHOOK_RECEIVED: "integrations.webhook.received";
+        readonly WEBHOOK_RECEIVED: 'integrations.webhook.received';
     };
 };
 type Values<T> = T extends unknown ? T[keyof T] : never;

package/dist/Tickets/Conversation.d.ts

@@ -1,4 +1,4 @@
-import { MessageDirection, MessageVisibility } from '../Common/Messages/Message';
+import { MessageDirection, MessageVisibility, MessageType } from '../Common/Messages/Message';
 import { ChannelType } from '../Common/Channels/ChannelType';
 import { ITicketActivity } from './Workflow';
 export declare enum TicketConversationRole {
@@ -47,10 +47,96 @@ export interface ITicketMessageEvent {
     actorType: TicketMessageActorType;
     eventType: TicketMessageEventType;
 }
+/**
+ * Where a cited message's frozen content came from.
+ *
+ * There is deliberately no CLIENT value: the content is always resolved
+ * server-to-server, never supplied by whoever creates the ticket.
+ */
+export declare enum TicketMessageSnapshotSource {
+    /** Row written before server-side resolution existed; `snapshot` is null. */
+    PENDING = "PENDING",
+    /** Resolved by the backend against the messages service. */
+    SERVICE = "SERVICE"
+}
+export interface ITicketMessageSnapshotAttachment {
+    id?: string;
+    filename?: string;
+    mimeType?: string;
+    url?: string;
+    isInline?: boolean;
+}
+/**
+ * Frozen copy of a message cited as the reason a ticket was opened.
+ *
+ * It is EVIDENCE, not a cache: it is written once, when the ticket is created, and
+ * never refreshed. If the message is edited or deleted afterwards, what the agent
+ * cited was this version, and that is precisely what is worth keeping. It also
+ * outlives the conversation, whose retention policy may be shorter than the
+ * ticket's.
+ *
+ * It is a deliberate projection, not the raw message: transport noise (mail
+ * headers, delivery logs, HTML bodies) is dropped, and `body` is plain text capped
+ * at a fixed length, with `bodyTruncated` recording whether the cap was hit. Anyone
+ * needing the whole message opens it in the conversation.
+ */
+export interface ITicketMessageSnapshot {
+    messageId: string;
+    conversationId: string;
+    /** ISO 8601, as the messages service reports it. */
+    timestamp: string | null;
+    direction: MessageDirection | null;
+    type: MessageType | null;
+    channel: {
+        id?: string;
+        name?: string;
+        type?: ChannelType;
+    } | null;
+    /**
+     * Who wrote it. For an inbound message the remote contact's name and address are
+     * enough; for an outbound one the author is the agent, named by `userId`. `from`
+     * keeps the raw channel-agnostic identifier (e.g. `"email:foo@bar.com"`).
+     */
+    author: {
+        userId?: string;
+        name?: string;
+        address?: string;
+        from?: string;
+    };
+    /** Only for channels that carry one, such as email. */
+    subject?: string;
+    body: string | null;
+    bodyTruncated: boolean;
+    attachments: ITicketMessageSnapshotAttachment[];
+}
+/**
+ * A message cited on a ticket, as persisted. Immutable: written only at ticket
+ * creation and never edited afterwards.
+ *
+ * Not to be confused with `ITicketMessageReference`, which is the far smaller
+ * pointer the timeline projects.
+ */
+export interface ITicketCitedMessage {
+    id: string;
+    spaceId: string;
+    ticketId: string;
+    conversationId: string;
+    messageId: string;
+    snapshot: ITicketMessageSnapshot | null;
+    snapshotSource: TicketMessageSnapshotSource;
+    snapshotAt?: Date;
+    linkedAt: Date;
+    linkedBy?: string;
+    reason?: string;
+}
 export declare enum TicketTimelineEntryType {
     ACTIVITY = "ACTIVITY",
     MESSAGE = "MESSAGE"
 }
+/**
+ * Pointer a timeline entry carries. Content, when needed, lives in the cited
+ * message's `ITicketMessageSnapshot` or in the conversation itself.
+ */
 export interface ITicketMessageReference {
     conversationId: string;
     messageId: string;