@trii/types 2.10.742 → 2.10.744

package/dist/Automations/Events/Event.d.ts

@@ -1,8 +1,8 @@
 import { AutomationCustomer, AutomationJsonObject, AutomationJsonSchema, AutomationResourceReference, AutomationSourceApplication } from '../Common';
 export declare const AUTOMATION_MESSAGE_SCHEMAS: {
-    readonly DOMAIN_EVENT_V1: "automations.domain-event/v1";
-    readonly START_REQUEST_V1: "automations.start-request/v1";
-    readonly EXECUTION_WORK_ITEM_V1: "automations.execution.work-item/v1";
+    readonly DOMAIN_EVENT_V1: 'automations.domain-event/v1';
+    readonly START_REQUEST_V1: 'automations.start-request/v1';
+    readonly EXECUTION_WORK_ITEM_V1: 'automations.execution.work-item/v1';
 };
 export interface AutomationEventDefinition {
     eventType: string;

package/dist/Common/index.js

@@ -15,13 +15,23 @@ var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (
 }) : function(o, v) {
     o["default"] = v;
 });
-var __importStar = (this && this.__importStar) || function (mod) {
-    if (mod && mod.__esModule) return mod;
-    var result = {};
-    if (mod != null) for (var k in mod) if (k !== "default" && Object.prototype.hasOwnProperty.call(mod, k)) __createBinding(result, mod, k);
-    __setModuleDefault(result, mod);
-    return result;
-};
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.QueueEvent = exports.Schedules = exports.Notifications = exports.Messages = exports.Channels = exports.API = void 0;
 exports.API = __importStar(require("./API/index"));

package/dist/Contacts/CommunicationEndpoint.d.ts

@@ -9,22 +9,22 @@ export declare enum CommunicationEndpointKind {
  */
 export declare const providerIdentityNamespaces: {
     readonly meta: {
-        readonly instagramUser: "instagram_user";
-        readonly messengerUser: "messenger_user";
-        readonly whatsappUser: "whatsapp_user";
+        readonly instagramUser: 'instagram_user';
+        readonly messengerUser: 'messenger_user';
+        readonly whatsappUser: 'whatsapp_user';
     };
     readonly telegram: {
-        readonly user: "user";
-        readonly chat: "chat";
+        readonly user: 'user';
+        readonly chat: 'chat';
     };
     readonly trii: {
-        readonly webchatVisitor: "webchat_visitor";
+        readonly webchatVisitor: 'webchat_visitor';
     };
     readonly mercadolibre: {
-        readonly buyer: "buyer";
+        readonly buyer: 'buyer';
     };
     readonly google: {
-        readonly businessMessagesUser: "business_messages_user";
+        readonly businessMessagesUser: 'business_messages_user';
     };
 };
 export type KnownIdentityProvider = keyof typeof providerIdentityNamespaces;

package/dist/Conversations/Classifications/ConversationClassificationEvents.d.ts

@@ -1,7 +1,7 @@
 import type { ConversationClassificationEvaluationStatus } from './ConversationClassificationEvaluation';
 export declare const CONVERSATION_CLASSIFICATION_EVENT_TYPES: {
-    readonly CONVERSATION_RESOLVED_FOR_EVALUATION: "conversation.resolved-for-classification";
-    readonly EVALUATION_FINISHED: "conversation.classification-evaluation-finished";
+    readonly CONVERSATION_RESOLVED_FOR_EVALUATION: 'conversation.resolved-for-classification';
+    readonly EVALUATION_FINISHED: 'conversation.classification-evaluation-finished';
 };
 export declare const CONVERSATION_CLASSIFICATION_EVENT_SCHEMA_VERSION: 1;
 /**

package/dist/Conversations/Conversation.d.ts

@@ -233,35 +233,35 @@ export type ConversationAssignmentSnapshot = {
     offerExpiresAt?: never;
     assignedAt?: never;
     acceptedAt?: never;
-} | QueuedConversationAssignmentBase & {
+} | (QueuedConversationAssignmentBase & {
     status: 'queued' | 'routing';
     owner: NoConversationOwner;
     offeredAt?: never;
     offerExpiresAt?: never;
     assignedAt?: never;
     acceptedAt?: never;
-} | QueuedConversationAssignmentBase & {
+}) | (QueuedConversationAssignmentBase & {
     status: 'offered';
     owner: UserConversationOwner;
     offeredAt: Date;
     offerExpiresAt?: Date;
     assignedAt?: never;
     acceptedAt?: never;
-} | QueuedConversationAssignmentBase & {
+}) | (QueuedConversationAssignmentBase & {
     status: 'assigned';
     owner: UserConversationOwner;
     offeredAt?: Date;
     offerExpiresAt?: Date;
     assignedAt: Date;
     acceptedAt?: never;
-} | QueuedConversationAssignmentBase & {
+}) | (QueuedConversationAssignmentBase & {
     status: 'accepted';
     owner: UserConversationOwner;
     offeredAt?: Date;
     offerExpiresAt?: Date;
     assignedAt: Date;
     acceptedAt: Date;
-};
+});
 export type ActorType = 'user' | 'contact' | 'bot' | 'flow' | 'system';
 export type ParticipantRole = 'owner' | 'collaborator' | 'follower' | 'mentioned' | 'supervisor' | 'bot' | 'flow' | 'historical';
 export type ConversationEventType = 'conversation_created' | 'queued' | 'assigned' | 'accepted' | 'transferred' | 'consult_requested' | 'collaborator_added' | 'participant_added' | 'participant_removed' | 'participation_abandoned' | 'follow_started' | 'follow_stopped' | 'message_sent' | 'message_received' | 'internal_note_added' | 'bot_started' | 'bot_finished' | 'flow_started' | 'flow_finished' | 'status_changed' | 'resolved' | 'reopened' | 'sla_warning' | 'sla_breached' | 'sla_started' | 'sla_paused' | 'sla_resumed' | 'sla_met' | 'sla_overridden';
@@ -295,15 +295,15 @@ interface ConversationSubscriptionBase {
  * A subscription is persistent product intent. Assignment or participation
  * visibility must not create it unless an explicit auto-follow policy applies.
  */
-export type ConversationSubscription = ConversationSubscriptionBase & {
+export type ConversationSubscription = (ConversationSubscriptionBase & {
     status: 'following';
     followedAt: Date;
     unfollowedAt?: never;
-} | ConversationSubscriptionBase & {
+}) | (ConversationSubscriptionBase & {
     status: 'unfollowed';
     followedAt: Date;
     unfollowedAt: Date;
-};
+});
 export interface PutConversationSubscriptionRequest {
     expectedVersion?: number;
     notifications: ConversationSubscriptionNotifications;

package/dist/Conversations/DashBoard/dashboardForms.d.ts

@@ -0,0 +1,44 @@
+import { FormItemType } from "../../Common/Channels/Form";
+export declare class DashBoardFormsSummaryInfo {
+    formId: string;
+    timeStart: Date;
+    timeEnd: Date;
+    completedForms: number;
+    records: DashBoardFormsQuestionSummary[];
+}
+export declare class DashBoardFormsQuestionSummary {
+    questionId: string;
+    question: string;
+    type: FormItemType;
+    count: number;
+    responses: DashBoardFormsResponseSummary[];
+}
+export declare class DashBoardFormsResponseSummary {
+    count: number;
+    responseTitle: string;
+}
+export declare class DashBoardFormsSubmittedFormsInfo {
+    formId: string;
+    timeStart: Date;
+    timeEnd: Date;
+    completedForms: number;
+    records: DashBoardFormsSubmittedFormRecord[];
+}
+export declare class DashBoardFormsSubmittedFormRecord {
+    id: string;
+    tags: FormTag[];
+    responses: DashBoardFormsSubmittedFormResponse[];
+    expireAt: Date;
+    createdAt: Date;
+    completedAt: Date;
+}
+export declare class DashBoardFormsSubmittedFormResponse {
+    questionId: string;
+    question: string;
+    type: FormItemType;
+    response: any;
+}
+export declare class FormTag {
+    name: string;
+    value: string;
+}

package/dist/Conversations/DashBoard/dashboardForms.js

@@ -0,0 +1,24 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.FormTag = exports.DashBoardFormsSubmittedFormResponse = exports.DashBoardFormsSubmittedFormRecord = exports.DashBoardFormsSubmittedFormsInfo = exports.DashBoardFormsResponseSummary = exports.DashBoardFormsQuestionSummary = exports.DashBoardFormsSummaryInfo = void 0;
+class DashBoardFormsSummaryInfo {
+}
+exports.DashBoardFormsSummaryInfo = DashBoardFormsSummaryInfo;
+class DashBoardFormsQuestionSummary {
+}
+exports.DashBoardFormsQuestionSummary = DashBoardFormsQuestionSummary;
+class DashBoardFormsResponseSummary {
+}
+exports.DashBoardFormsResponseSummary = DashBoardFormsResponseSummary;
+class DashBoardFormsSubmittedFormsInfo {
+}
+exports.DashBoardFormsSubmittedFormsInfo = DashBoardFormsSubmittedFormsInfo;
+class DashBoardFormsSubmittedFormRecord {
+}
+exports.DashBoardFormsSubmittedFormRecord = DashBoardFormsSubmittedFormRecord;
+class DashBoardFormsSubmittedFormResponse {
+}
+exports.DashBoardFormsSubmittedFormResponse = DashBoardFormsSubmittedFormResponse;
+class FormTag {
+}
+exports.FormTag = FormTag;

package/dist/Conversations/InboxCounters.d.ts

@@ -0,0 +1,18 @@
+export interface InboxCounters {
+    spaceId: string;
+    userId: string;
+    pending: number;
+    following: number;
+    slaWarning: number;
+    slaBreached: number;
+    teamSlaBreached: number;
+    finalized: number;
+    spam: number;
+    tags: TagCount[];
+    updatedAt: Date;
+}
+export interface TagCount {
+    tagId: string;
+    name: string;
+    count: number;
+}

package/dist/Conversations/InboxMongo.d.ts

@@ -11,7 +11,7 @@ export declare const INBOX_PROCESSOR_RECEIPTS_COLLECTION = "inbox_processor_rece
  * InboxAudienceResolver receives as input.
  */
 export declare const CONVERSATION_SUBSCRIPTION_INDEXES: readonly [{
-    readonly name: "uq_subscription_user_conversation";
+    readonly name: 'uq_subscription_user_conversation';
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -19,7 +19,7 @@ export declare const CONVERSATION_SUBSCRIPTION_INDEXES: readonly [{
     };
     readonly unique: true;
 }, {
-    readonly name: "ix_subscription_conversation_followers";
+    readonly name: 'ix_subscription_conversation_followers';
     readonly key: {
         readonly spaceId: 1;
         readonly conversationId: 1;
@@ -35,7 +35,7 @@ export declare const CONVERSATION_SUBSCRIPTION_INDEXES: readonly [{
  * must not combine multiple array paths.
  */
 export declare const USER_INBOX_ITEM_INDEXES: readonly [{
-    readonly name: "uq_inbox_item_user_conversation";
+    readonly name: 'uq_inbox_item_user_conversation';
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -43,7 +43,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
     };
     readonly unique: true;
 }, {
-    readonly name: "ix_inbox_view_activity";
+    readonly name: 'ix_inbox_view_activity';
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -53,7 +53,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
         readonly id: -1;
     };
 }, {
-    readonly name: "ix_inbox_view_priority";
+    readonly name: 'ix_inbox_view_priority';
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -64,7 +64,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
         readonly id: -1;
     };
 }, {
-    readonly name: "ix_inbox_view_status_activity";
+    readonly name: 'ix_inbox_view_status_activity';
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -74,7 +74,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
         readonly id: -1;
     };
 }, {
-    readonly name: "ix_inbox_view_queue_activity";
+    readonly name: 'ix_inbox_view_queue_activity';
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -91,7 +91,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
  * spaceId + userId prefix.
  */
 export declare const USER_INBOX_COUNTER_INDEXES: readonly [{
-    readonly name: "uq_inbox_counter_user_view";
+    readonly name: 'uq_inbox_counter_user_view';
     readonly key: {
         readonly spaceId: 1;
         readonly userId: 1;
@@ -103,7 +103,7 @@ export declare const USER_INBOX_COUNTER_INDEXES: readonly [{
  * MongoDB indexes for durable processor idempotency receipts.
  */
 export declare const INBOX_PROCESSOR_RECEIPT_INDEXES: readonly [{
-    readonly name: "uq_inbox_processor_source_scope";
+    readonly name: 'uq_inbox_processor_source_scope';
     readonly key: {
         readonly processor: 1;
         readonly sourceEventId: 1;
@@ -144,11 +144,11 @@ interface InboxPageQueryBase {
     viewId: InboxViewId;
     limit: number;
 }
-export type InboxPageQuery = InboxPageQueryBase & {
+export type InboxPageQuery = (InboxPageQueryBase & {
     sort: 'activity';
     cursor?: InboxActivityCursor;
-} | InboxPageQueryBase & {
+}) | (InboxPageQueryBase & {
     sort: 'priority';
     cursor?: InboxPriorityCursor;
-};
+});
 export {};

package/dist/Conversations/Routing.d.ts

@@ -26,27 +26,27 @@ export interface PartyOwnerAssigneeResolver {
     mode: 'prefer' | 'required';
 }
 export type QueueOwnerAssigneeResolver = PartyOwnerAssigneeResolver;
-export type QueueRoutingPolicy = QueueRoutingPolicyBase & {
+export type QueueRoutingPolicy = (QueueRoutingPolicyBase & {
     distributionMode: 'shared';
     strategy?: never;
     ownerResolver?: never;
-} | QueueRoutingPolicyBase & {
+}) | (QueueRoutingPolicyBase & {
     distributionMode: 'manual_pull';
     strategy?: never;
     ownerResolver?: never;
-} | QueueRoutingPolicyBase & {
+}) | (QueueRoutingPolicyBase & {
     distributionMode: 'exclusive';
     strategy: QueueRoutingStrategy;
-    ownerResolver?: undefined | PartyOwnerAssigneeResolver & {
+    ownerResolver?: undefined | (PartyOwnerAssigneeResolver & {
         mode: 'prefer';
-    };
-} | QueueRoutingPolicyBase & {
+    });
+}) | (QueueRoutingPolicyBase & {
     distributionMode: 'exclusive';
     strategy?: never;
     ownerResolver: PartyOwnerAssigneeResolver & {
         mode: 'required';
     };
-};
+});
 export type QueueRoutingConfig = QueueRoutingPolicy & {
     queueId: string;
     spaceId: string;
@@ -133,15 +133,15 @@ export type PartyOwnerAssigneeEvaluation = {
     }>;
     outcome: 'selected';
     nextStep?: never;
-} | FailedPartyOwnerEvaluation & {
+} | (FailedPartyOwnerEvaluation & {
     type: 'party_owner';
     mode: 'prefer';
     nextStep: 'strategy';
-} | FailedPartyOwnerEvaluation & {
+}) | (FailedPartyOwnerEvaluation & {
     type: 'party_owner';
     mode: 'required';
     nextStep: 'fallback';
-};
+});
 export interface RoutingDecision {
     decisionId: string;
     spaceId: string;

package/dist/Conversations/index.js

@@ -15,13 +15,23 @@ var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (
 }) : function(o, v) {
     o["default"] = v;
 });
-var __importStar = (this && this.__importStar) || function (mod) {
-    if (mod && mod.__esModule) return mod;
-    var result = {};
-    if (mod != null) for (var k in mod) if (k !== "default" && Object.prototype.hasOwnProperty.call(mod, k)) __createBinding(result, mod, k);
-    __setModuleDefault(result, mod);
-    return result;
-};
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
 var __exportStar = (this && this.__exportStar) || function(m, exports) {
     for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
 };

package/dist/Events/DomainEventTypes.d.ts

@@ -9,39 +9,39 @@
  */
 export declare const DOMAIN_EVENT_TYPES: {
     readonly AUTOMATIONS: {
-        readonly MANUAL: "automations.manual";
-        readonly SCHEDULE_TICK: "automations.schedule.tick";
+        readonly MANUAL: 'automations.manual';
+        readonly SCHEDULE_TICK: 'automations.schedule.tick';
     };
     readonly CONTACTS: {
-        readonly CONTACT_CREATED: "contacts.contact.created";
-        readonly BUSINESS_CREATED: "contacts.business.created";
-        readonly PROPERTY_CHANGED: "contacts.property.changed";
-        readonly TAG_ADDED: "contacts.tag.added";
-        readonly TAG_REMOVED: "contacts.tag.removed";
-        readonly PROPERTY_DATE_REACHED: "contacts.property.date_reached";
+        readonly CONTACT_CREATED: 'contacts.contact.created';
+        readonly BUSINESS_CREATED: 'contacts.business.created';
+        readonly PROPERTY_CHANGED: 'contacts.property.changed';
+        readonly TAG_ADDED: 'contacts.tag.added';
+        readonly TAG_REMOVED: 'contacts.tag.removed';
+        readonly PROPERTY_DATE_REACHED: 'contacts.property.date_reached';
     };
     readonly CONVERSATIONS: {
-        readonly CONVERSATION_CREATED: "conversations.conversation.created";
-        readonly CONVERSATION_CLOSED: "conversations.conversation.closed";
-        readonly MESSAGE_RECEIVED: "conversations.message.received";
-        readonly AGENT_INTERVENED: "conversations.agent.intervened";
+        readonly CONVERSATION_CREATED: 'conversations.conversation.created';
+        readonly CONVERSATION_CLOSED: 'conversations.conversation.closed';
+        readonly MESSAGE_RECEIVED: 'conversations.message.received';
+        readonly AGENT_INTERVENED: 'conversations.agent.intervened';
     };
     readonly TICKETS: {
-        readonly CREATED: "tickets.created";
-        readonly STATUS_CHANGED: "tickets.status_changed";
-        readonly PRIORITY_CHANGED: "tickets.priority_changed";
-        readonly ASSIGNED: "tickets.assigned";
-        readonly CUSTOMER_REPLIED: "tickets.customer_replied";
-        readonly SLA_WARNING: "tickets.sla_warning";
-        readonly SLA_BREACHED: "tickets.sla_breached";
-        readonly CLOSED: "tickets.closed";
-        readonly REOPENED: "tickets.reopened";
+        readonly CREATED: 'tickets.created';
+        readonly STATUS_CHANGED: 'tickets.status_changed';
+        readonly PRIORITY_CHANGED: 'tickets.priority_changed';
+        readonly ASSIGNED: 'tickets.assigned';
+        readonly CUSTOMER_REPLIED: 'tickets.customer_replied';
+        readonly SLA_WARNING: 'tickets.sla_warning';
+        readonly SLA_BREACHED: 'tickets.sla_breached';
+        readonly CLOSED: 'tickets.closed';
+        readonly REOPENED: 'tickets.reopened';
     };
     readonly FORMS: {
-        readonly SUBMITTED: "forms.submitted";
+        readonly SUBMITTED: 'forms.submitted';
     };
     readonly INTEGRATIONS: {
-        readonly WEBHOOK_RECEIVED: "integrations.webhook.received";
+        readonly WEBHOOK_RECEIVED: 'integrations.webhook.received';
     };
 };
 type Values<T> = T extends unknown ? T[keyof T] : never;

package/dist/Tickets/SelfService.d.ts

@@ -1,7 +1,9 @@
 import { ChannelType } from "../Common/Channels/ChannelType";
-import { ITicketAuditedEntity, ITicketProperty, TicketPriority } from "./Common";
+import { ITicketAuditedEntity, ITicketProperty, TicketPriority, TicketPropertyValue } from "./Common";
 import { ITicketMessageReference } from "./Conversation";
 import type { ITicketCursorResponse } from "./Api";
+import type { ITicketAttachmentUploadSession } from "./AdvancedApi";
+import type { ITicketFieldOption, ITicketFieldValidation, ITicketObjectField, TicketFieldType } from "./Fields";
 export declare enum TicketPortalAuthenticationMode {
     PUBLIC = "PUBLIC",
     OPTIONAL = "OPTIONAL",
@@ -508,6 +510,133 @@ export interface ISubmitTicketRequestDto {
     formSubmissionId: string;
     idempotencyKey: string;
 }
+/** Just enough of the category to render a grouped catalog: a heading, its order,
+ *  and the id the portal has to send back in ICreateCustomerTicketDto. */
+export interface ICustomerRequestTypeCategoryView {
+    id: string;
+    name: string;
+    description?: string;
+    order: number;
+}
+/**
+ * One entry of the portal's catalog.
+ *
+ * A customer-safe projection of ITicketRequestType, built as an allowlist rather
+ * than by removing keys: the agent shape carries defaultAssignedGroupId (which
+ * internal group handles what), workflowId, slaPolicyId, audiencePolicyId,
+ * fieldDefinitionIds, layoutIds and the createdBy/updatedBy uuids of agents,
+ * none of which belong on a public surface.
+ *
+ * `formId` / `formVersion` travel because the portal renders the form.
+ * `defaultPriority` is a hint for preselection; the create endpoint applies its
+ * own default regardless.
+ */
+export interface ICustomerRequestTypeView {
+    id: string;
+    name: string;
+    description?: string;
+    icon?: string;
+    formId: string;
+    formVersion?: number;
+    defaultPriority?: TicketPriority;
+    category: ICustomerRequestTypeCategoryView;
+}
+/**
+ * One field of the portal's create form.
+ *
+ * Allowlist over ITicketFieldDefinition: classification, maskingStrategy,
+ * containsPii, readRoleIds, writeRoleIds, retentionPolicyId, conditions and the
+ * scope arrays stay server-side. `validation`, `options` and `objectFields` do
+ * travel — without them the portal cannot render a select or give the customer
+ * feedback before a round trip that ends in a 422.
+ *
+ * `required` is the EFFECTIVE value for the creation context, not the field's
+ * own flag: it already folds in requiredForStatusIds for the initial status and
+ * any condition that makes the field mandatory.
+ */
+export interface ICustomerFormFieldView {
+    nameKey: string;
+    label: string;
+    description?: string;
+    placeholder?: string;
+    type: TicketFieldType;
+    required: boolean;
+    defaultValue?: TicketPropertyValue;
+    options?: ITicketFieldOption[];
+    objectFields?: ITicketObjectField[];
+    validation?: ITicketFieldValidation;
+}
+/**
+ * What the portal renders so a customer can fill in `properties` on
+ * ICreateCustomerTicketDto.
+ *
+ * NO LAYOUT, unlike the agent form schema: layouts are selected by roleIds and a
+ * contact has no role, so "the effective layout for a customer" is not a
+ * question the layout model can answer. Presentation belongs to the portal; this
+ * answers membership, obligation and shape.
+ */
+export interface ICustomerFormSchemaView {
+    requestTypeId: string;
+    categoryId: string;
+    fields: ICustomerFormFieldView[];
+}
+/**
+ * One file the portal declares BEFORE any byte exists in storage.
+ *
+ * `sizeBytes` and `mimeType` are the client's DECLARATION and stay that way for
+ * the life of the attachment: tickets-api never sees the bytes (media-api owns
+ * storage), so there is nothing to compare them against.
+ */
+export interface ICreateCustomerTicketAttachmentDto {
+    fileName: string;
+    mimeType: string;
+    sizeBytes: number;
+    checksum?: string;
+}
+/**
+ * Direct ticket creation from a portal, without going through a request draft.
+ *
+ * What is ABSENT is the contract, not an oversight: there is no channelType,
+ * channelId, primaryConversationId, assigneeId, assigneeName, assignedGroupId,
+ * statusId, origin, tagIds or externalReferences. Routing, channel provenance
+ * and the internal taxonomy are decisions of the agent side; the server fills
+ * them in (origin WEB_FORM, the space's initial status, the routing defaults of
+ * the category and the request type).
+ */
+export interface ICreateCustomerTicketDto {
+    /** Mongo ObjectId of the contact opening the ticket. Row-level authorisation
+     *  of the whole customer surface: required, never defaulted. */
+    contactId: string;
+    title: string;
+    description?: string;
+    categoryId: string;
+    requestTypeId?: string;
+    /** Optional: a portal may or may not let the customer choose. Absent means the
+     *  server default (MEDIUM). */
+    priority?: TicketPriority;
+    properties?: ITicketProperty[];
+    /** Files the customer is about to upload. Declaring them here is what puts the
+     *  upload destinations inside the create transaction. */
+    attachments?: ICreateCustomerTicketAttachmentDto[];
+    /** REQUIRED, unlike ICreateTicketDto where it is optional: a portal submit is
+     *  the canonical double-click. `source` is NOT part of the contract - the
+     *  server derives it from the portal slug, so one portal's keys cannot collide
+     *  with another's. */
+    idempotencyKey: string;
+}
+/**
+ * The answer to a create, and the reason the flow is ordered ticket-first.
+ *
+ * `attachmentUploads` carries one session per declared attachment, in the order
+ * they were declared, each already bound to the new ticket. The portal uploads
+ * the bytes to `uploadUrl` and then completes each session. Until it does, the
+ * ticket has no attachments - the deliberate trade: no byte is ever uploaded for
+ * a ticket that failed to be created.
+ */
+export interface ICustomerTicketCreatedView {
+    ticket: ICustomerTicketView;
+    attachmentUploads: ITicketAttachmentUploadSession[];
+}
 export interface ICustomerTicketActionDto {
     expectedVersion: number;
     action: TicketCustomerAction;

package/dist/index.js

@@ -15,13 +15,23 @@ var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (
 }) : function(o, v) {
     o["default"] = v;
 });
-var __importStar = (this && this.__importStar) || function (mod) {
-    if (mod && mod.__esModule) return mod;
-    var result = {};
-    if (mod != null) for (var k in mod) if (k !== "default" && Object.prototype.hasOwnProperty.call(mod, k)) __createBinding(result, mod, k);
-    __setModuleDefault(result, mod);
-    return result;
-};
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.Automations = exports.Forms = exports.APIResponses = exports.Shop = exports.AI = exports.APIKeys = exports.Events = exports.EventsQueue = exports.ApiResponses = exports.Presence = exports.Users = exports.Collections = exports.Sales = exports.Tickets = exports.Spaces = exports.Reports = exports.Security = exports.Calls = exports.Conversations = exports.Calendar = exports.Contacts = exports.Common = exports.AuditLogs = exports.Accounts = void 0;
 exports.Accounts = __importStar(require("./Accounts/index"));