@trii/types 2.10.737 → 2.10.740

package/dist/Tickets/SelfService.d.ts

@@ -1,6 +1,7 @@
 import { ChannelType } from "../Common/Channels/ChannelType";
 import { ITicketAuditedEntity, ITicketProperty, TicketPriority } from "./Common";
 import { ITicketMessageReference } from "./Conversation";
+import type { ITicketCursorResponse } from "./Api";
 export declare enum TicketPortalAuthenticationMode {
     PUBLIC = "PUBLIC",
     OPTIONAL = "OPTIONAL",
@@ -63,6 +64,7 @@ export interface ITicketPortal extends ITicketAuditedEntity {
     allowComments: boolean;
     allowReopen: boolean;
     allowCancellation: boolean;
+    allowAttachments: boolean;
     termsDocumentId?: string;
     privacyDocumentId?: string;
     enabled: boolean;
@@ -83,6 +85,7 @@ export interface ICreateTicketPortalDto {
     allowComments?: boolean;
     allowReopen?: boolean;
     allowCancellation?: boolean;
+    allowAttachments?: boolean;
     termsDocumentId?: string;
     privacyDocumentId?: string;
     enabled?: boolean;
@@ -103,6 +106,7 @@ export interface IUpdateTicketPortalDto {
     allowComments?: boolean;
     allowReopen?: boolean;
     allowCancellation?: boolean;
+    allowAttachments?: boolean;
     termsDocumentId?: string | null;
     privacyDocumentId?: string | null;
     enabled?: boolean;
@@ -118,6 +122,11 @@ export interface ITicketRequestType extends ITicketAuditedEntity {
     defaultPriority?: TicketPriority;
     defaultAssignedGroupId?: string;
     slaPolicyId?: string;
+    /**
+     * @deprecated Never used. Public status resolution is space-level, not per
+     * request type - see the public portal surface. Always undefined; will be
+     * removed in a later release.
+     */
     publicStatusSchemeId?: string;
     fieldDefinitionIds?: string[];
     layoutIds?: string[];
@@ -135,7 +144,6 @@ export interface ICreateTicketRequestTypeDto {
     defaultPriority?: TicketPriority;
     defaultAssignedGroupId?: string;
     slaPolicyId?: string;
-    publicStatusSchemeId?: string;
     fieldDefinitionIds?: string[];
     layoutIds?: string[];
     audiencePolicyId?: string;
@@ -152,7 +160,6 @@ export interface IUpdateTicketRequestTypeDto {
     defaultPriority?: TicketPriority | null;
     defaultAssignedGroupId?: string | null;
     slaPolicyId?: string | null;
-    publicStatusSchemeId?: string | null;
     fieldDefinitionIds?: string[] | null;
     layoutIds?: string[] | null;
     audiencePolicyId?: string | null;
@@ -306,23 +313,87 @@ export interface ITicketPublicStatusScheme extends ITicketAuditedEntity {
     defaultPublicStatusId?: string;
     enabled: boolean;
 }
+export interface ICreateTicketPublicStatusDto {
+    name: string;
+    description?: string;
+    color?: string;
+    icon?: string;
+    order: number;
+}
+export interface IUpdateTicketPublicStatusDto extends Partial<ICreateTicketPublicStatusDto> {
+}
+export interface ICreateTicketPublicStatusSchemeDto {
+    name: string;
+    description?: string;
+    defaultPublicStatusId?: string;
+    enabled?: boolean;
+}
+export interface IUpdateTicketPublicStatusSchemeDto extends Partial<ICreateTicketPublicStatusSchemeDto> {
+}
+/**
+ * `schemeId` is absent on purpose: mappings are a sub-resource of a scheme
+ * (`/public-status-schemes/:schemeId/mappings`), so the parent id comes from the
+ * path.
+ */
+export interface ICreateTicketPublicStatusMappingDto {
+    publicStatusId: string;
+    internalStatusIds: string[];
+}
+export interface IUpdateTicketPublicStatusMappingDto extends Partial<ICreateTicketPublicStatusMappingDto> {
+}
+/** Customer-facing projection of ITicketPublicStatus: no audit or tenant fields. */
+export interface ICustomerPublicStatusView {
+    id: string;
+    name: string;
+    description?: string;
+    color?: string;
+    icon?: string;
+    order: number;
+}
 /** Safe customer projection; internal activity, notes, routing and SLA details are intentionally excluded. */
 export interface ICustomerTicketView {
     id: string;
     number: number;
     title: string;
     description?: string;
+    contactId: string;
     requestTypeId?: string;
     categoryId: string;
-    publicStatus: ITicketPublicStatus;
+    publicStatus: ICustomerPublicStatusView;
     priority?: TicketPriority;
     publicProperties?: ITicketProperty[];
+    version: number;
     createdAt: Date;
     updatedAt?: Date;
     resolvedAt?: Date;
     messages?: ITicketMessageReference[];
     availableActions: TicketCustomerAction[];
 }
+export interface ICustomerTicketFilter {
+    /** Mandatory. The surface never serves tickets across contacts. */
+    contactId: string;
+    search?: string;
+    publicStatusIds?: string[];
+    requestTypeIds?: string[];
+    categoryIds?: string[];
+    createdFrom?: Date;
+    createdTo?: Date;
+}
+export declare enum CustomerTicketSortField {
+    CREATED_AT = "CREATED_AT",
+    UPDATED_AT = "UPDATED_AT",
+    NUMBER = "NUMBER"
+}
+export interface ICustomerTicketQuery {
+    filter: ICustomerTicketFilter;
+    sort?: {
+        field: CustomerTicketSortField;
+        direction: 'ASC' | 'DESC';
+    }[];
+    cursor?: string;
+    limit?: number;
+}
+export type CustomerTicketPage = ITicketCursorResponse<ICustomerTicketView>;
 /** Reference only. Article content and lifecycle remain authoritative in Docs/Knowledge. */
 export interface ITicketKnowledgeReference extends ITicketAuditedEntity {
     referenceType: TicketKnowledgeReferenceType;
@@ -438,6 +509,7 @@ export interface ISubmitTicketRequestDto {
     idempotencyKey: string;
 }
 export interface ICustomerTicketActionDto {
+    expectedVersion: number;
     action: TicketCustomerAction;
     comment?: string;
     attachmentIds?: string[];

package/dist/Tickets/SelfService.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.TicketKnowledgeReferenceType = exports.TicketDeflectionOutcome = exports.TicketNotificationEvent = exports.TicketAudienceRuleEffect = exports.TicketCustomerAction = exports.TicketRequestDraftStatus = exports.TicketPortalAuthenticationMode = void 0;
+exports.CustomerTicketSortField = exports.TicketKnowledgeReferenceType = exports.TicketDeflectionOutcome = exports.TicketNotificationEvent = exports.TicketAudienceRuleEffect = exports.TicketCustomerAction = exports.TicketRequestDraftStatus = exports.TicketPortalAuthenticationMode = void 0;
 var TicketPortalAuthenticationMode;
 (function (TicketPortalAuthenticationMode) {
     TicketPortalAuthenticationMode["PUBLIC"] = "PUBLIC";
@@ -54,3 +54,9 @@ var TicketKnowledgeReferenceType;
     TicketKnowledgeReferenceType["COLLECTION"] = "COLLECTION";
     TicketKnowledgeReferenceType["FOLDER"] = "FOLDER";
 })(TicketKnowledgeReferenceType || (exports.TicketKnowledgeReferenceType = TicketKnowledgeReferenceType = {}));
+var CustomerTicketSortField;
+(function (CustomerTicketSortField) {
+    CustomerTicketSortField["CREATED_AT"] = "CREATED_AT";
+    CustomerTicketSortField["UPDATED_AT"] = "UPDATED_AT";
+    CustomerTicketSortField["NUMBER"] = "NUMBER";
+})(CustomerTicketSortField || (exports.CustomerTicketSortField = CustomerTicketSortField = {}));

package/dist/Tickets/Workflow.d.ts

@@ -1,6 +1,7 @@
 import { TicketApprovalStatus } from './Approval';
 import { TicketTaskStatus } from './Task';
 import { ITicketAuditedEntity, TicketPropertyValue, TicketStage } from "./Common";
+import type { TicketMessageActorType } from "./Conversation";
 export interface ITicketStatus extends ITicketAuditedEntity {
     name: string;
     description?: string;
@@ -98,6 +99,21 @@ export interface ITicketFieldChange {
     previousValue?: TicketPropertyValue;
     newValue?: TicketPropertyValue;
 }
+/**
+ * Actor identity is split in two columns and exactly one of them is populated:
+ *
+ * | actorType               | Identity field      | Notes                                  |
+ * |-------------------------|---------------------|----------------------------------------|
+ * | AGENT                   | actorId (uuid)      | an internal user                       |
+ * | CONTACT                 | actorExternalId     | a Mongo ObjectId                       |
+ * | EXTERNAL_COLLABORATOR   | actorExternalId     | not produced yet                       |
+ * | BOT                     | actorExternalId     | not produced yet                       |
+ * | SYSTEM                  | neither             | schedulers, migrations, processor jobs |
+ *
+ * Both identity fields are absent for SYSTEM. Rows written before `actorType`
+ * existed have none, and must be read as AGENT when `actorId` is present and as
+ * SYSTEM when it is not.
+ */
 export interface ITicketActivity {
     id: string;
     spaceId: string;
@@ -105,6 +121,8 @@ export interface ITicketActivity {
     type: TicketActivityType;
     ticketEventType?: string;
     actorId?: string;
+    actorType?: TicketMessageActorType;
+    actorExternalId?: string;
     occurredAt: Date;
     comment?: string;
     attachmentIds?: string[];

package/dist/index.js

@@ -15,13 +15,23 @@ var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (
 }) : function(o, v) {
     o["default"] = v;
 });
-var __importStar = (this && this.__importStar) || function (mod) {
-    if (mod && mod.__esModule) return mod;
-    var result = {};
-    if (mod != null) for (var k in mod) if (k !== "default" && Object.prototype.hasOwnProperty.call(mod, k)) __createBinding(result, mod, k);
-    __setModuleDefault(result, mod);
-    return result;
-};
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.Automations = exports.Forms = exports.APIResponses = exports.Shop = exports.AI = exports.APIKeys = exports.Events = exports.EventsQueue = exports.ApiResponses = exports.Presence = exports.Users = exports.Collections = exports.Sales = exports.Tickets = exports.Spaces = exports.Reports = exports.Security = exports.Calls = exports.Conversations = exports.Calendar = exports.Contacts = exports.Common = exports.AuditLogs = exports.Accounts = void 0;
 exports.Accounts = __importStar(require("./Accounts/index"));

package/dist/src/Common/Channels/Channel.d.ts

@@ -37,16 +37,6 @@ interface IChannelInfo {
      */
     status?: string;
 }
-/**
- * Fallback routing used only when no published Flow entry point matches the
- * channel, or when the selected Flow cannot produce a valid disposition.
- *
- * Flow-to-channel bindings remain authoritative in FlowEntryPoint.
- */
-interface ChannelConversationRoutingConfig {
-    /** Stable id of a ConversationQueue in the same space as the channel. */
-    defaultQueueId: string;
-}
 interface IChannel {
     id?: string | null;
     spaceId?: string | null;
@@ -54,30 +44,13 @@ interface IChannel {
     description?: string | null;
     type?: ChannelType | null;
     permissions?: Permission[] | null;
-    /**
-     * @deprecated Legacy channel assignment configuration. Use
-     * ChannelConversationRoutingConfig; Flow bindings live in FlowEntryPoint.
-     */
     assignTo?: ConversationAssigned;
-    /**
-     * @deprecated Legacy channel assignment configuration. Use
-     * ChannelConversationRoutingConfig; QueueRoutingPolicy controls agent
-     * distribution only after a Queue has been selected.
-     */
     assignMethod: AssignMethod;
-    /**
-     * @deprecated Ownership is produced by the routing decision.
-     */
     assignToOwner?: boolean;
     /**
      * habilita la creacion de conversaciones para este canal, si esta en false, los mensajes entrantes no generaran conversaciones
      */
     conversationsEnabled: boolean | false;
-    /**
-     * Default Queue for newly-created conversations that are not handled by a
-     * Flow. Store only the Queue id;
-     */
-    conversationRouting?: ChannelConversationRoutingConfig | null;
     /**
      * Gets or sets a value indicating whether webhook notifications are enabled.
      * Redirects incoming messages to the specified webhook URL when set to true.
@@ -123,4 +96,4 @@ declare enum channelStatus {
     SUSPENDED = 7,
     CONFIGURATION_PENDING = 9
 }
-export { IChannel, IChannelInfo, ChannelConversationRoutingConfig, channelStatus, MessagingAvailability };
+export { IChannel, IChannelInfo, channelStatus, MessagingAvailability };

package/dist/src/Contacts/contacts.d.ts

@@ -14,7 +14,7 @@ export interface IBusiness {
     counters?: ICounters;
     name: string;
     imageUrl: string;
-    ownerUserId?: string;
+    owner?: string;
     membersId: string[];
     members: IContactInfo[];
     phones: IContactAddress[];
@@ -54,7 +54,7 @@ export interface IContact {
     lastName: string;
     imageUrl: string;
     birthDate?: Date | null;
-    ownerUserId?: string;
+    owner?: string;
     businessId?: string;
     businessName?: string;
     phones: IContactAddress[];