@trii/types 2.10.729 → 2.10.731

package/dist/src/Tickets/Routing.d.ts

@@ -1,6 +1,6 @@
-import { ChannelType } from "../Common/Channels/ChannelType";
-import { ITicketAuditedEntity, TicketPriority, TicketPropertyValue } from "./Common";
-import { TicketConditionOperator } from "./Workflow";
+import { ChannelType } from '../Common/Channels/ChannelType';
+import { ITicketAuditedEntity, TicketPriority, TicketPropertyValue } from './Common';
+import { TicketConditionOperator } from './Workflow';
 export declare enum TicketRoutingStrategy {
     ROUND_ROBIN = "ROUND_ROBIN",
     LEAST_BUSY = "LEAST_BUSY",
@@ -288,105 +288,3 @@ export interface IManualRouteTicketDto {
     agentId?: string;
     reason?: string;
 }
-export interface ICreateTicketQueueDto {
-    name: string;
-    description?: string;
-    enabled: boolean;
-    priority: number;
-    conditions?: ITicketRoutingConditionGroup;
-    primaryGroupIds: string[];
-    fallbackGroupIds?: string[];
-    strategy: TicketRoutingStrategy;
-    ordering: ITicketQueueOrder[];
-    skillRequirements?: ITicketSkillRequirement[];
-    offerTimeoutSeconds?: number;
-    maximumWaitMinutes?: number;
-    escalationPolicyId?: string;
-}
-export type IUpdateTicketQueueDto = Partial<ICreateTicketQueueDto>;
-export interface ICreateTicketSkillDto {
-    name: string;
-    description?: string;
-    enabled?: boolean;
-}
-export type IUpdateTicketSkillDto = Partial<ICreateTicketSkillDto>;
-export interface ICreateTicketEscalationPolicyDto {
-    name: string;
-    description?: string;
-    enabled?: boolean;
-    steps: ITicketEscalationStep[];
-}
-export type IUpdateTicketEscalationPolicyDto = Partial<ICreateTicketEscalationPolicyDto>;
-export interface ITicketQueueSimulateRequestDto {
-    queueId?: string;
-    conditions?: ITicketRoutingConditionGroup;
-    sampleTicket: Record<string, unknown>;
-}
-export interface ITicketQueueSimulateResponseDto {
-    wouldEnter: boolean;
-    reasons: string[];
-}
-export interface ICreateTicketRoutingPolicyDto {
-    name: string;
-    description?: string;
-    enabled: boolean;
-    priority: number;
-    conditions?: ITicketRoutingConditionGroup;
-    queueId: string;
-    strategyOverride?: TicketRoutingStrategy;
-    skillRequirements?: ITicketSkillRequirement[];
-    validFrom?: Date;
-    validUntil?: Date;
-}
-export type IUpdateTicketRoutingPolicyDto = Partial<ICreateTicketRoutingPolicyDto>;
-export interface IReorderTicketRoutingPoliciesDto {
-    orderedIds: string[];
-}
-export declare enum TicketSkillWarningCode {
-    ENABLED_BUT_UNASSIGNED = "ENABLED_BUT_UNASSIGNED",
-    DISABLED_BUT_REFERENCED = "DISABLED_BUT_REFERENCED",
-    REQUIRED_BY_QUEUE_BUT_UNMET = "REQUIRED_BY_QUEUE_BUT_UNMET"
-}
-export interface ITicketSkillUsageSummary {
-    agentsCount: number;
-    queuesCount: number;
-    policiesCount: number;
-}
-export interface ITicketSkillUsageRef {
-    id: string;
-    name: string;
-}
-export interface ITicketSkillUsage {
-    agents: number;
-    queues: ITicketSkillUsageRef[];
-    policies: ITicketSkillUsageRef[];
-}
-export interface ITicketSkillWithUsage extends ITicketSkill {
-    usage: ITicketSkillUsageSummary;
-    warnings: TicketSkillWarningCode[];
-}
-export interface ICreateAgentTicketSkillDto {
-    userId: string;
-    skillId: string;
-    proficiency?: number;
-    priority?: number;
-    enabled?: boolean;
-    validFrom?: Date;
-    validUntil?: Date;
-}
-export type IUpdateAgentTicketSkillDto = Partial<Omit<ICreateAgentTicketSkillDto, "userId" | "skillId">>;
-export interface IAgentChannelCapacityConfig {
-    id: string;
-    userId: string;
-    channelType?: ChannelType;
-    maximumConcurrent: number;
-    reservedCapacity?: number;
-    effectiveCapacity: number;
-}
-export interface ICreateAgentChannelCapacityDto {
-    userId: string;
-    channelType?: ChannelType;
-    maximumConcurrent: number;
-    reservedCapacity?: number;
-}
-export type IUpdateAgentChannelCapacityDto = Partial<Omit<ICreateAgentChannelCapacityDto, "userId" | "channelType">>;

package/dist/src/Tickets/Routing.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.TicketSkillWarningCode = exports.TicketAssignmentEndReason = exports.TicketEscalationActionType = exports.TicketEscalationTrigger = exports.TicketSkillRelaxationMode = exports.TicketQueueOrderDirection = exports.TicketQueueOrderCriterion = exports.TicketRoutingConditionGroupOperator = exports.AgentAvailabilityStatus = exports.TicketRoutingStatus = exports.TicketRoutingStrategy = void 0;
+exports.TicketAssignmentEndReason = exports.TicketEscalationActionType = exports.TicketEscalationTrigger = exports.TicketSkillRelaxationMode = exports.TicketQueueOrderDirection = exports.TicketQueueOrderCriterion = exports.TicketRoutingConditionGroupOperator = exports.AgentAvailabilityStatus = exports.TicketRoutingStatus = exports.TicketRoutingStrategy = void 0;
 var TicketRoutingStrategy;
 (function (TicketRoutingStrategy) {
     TicketRoutingStrategy["ROUND_ROBIN"] = "ROUND_ROBIN";
@@ -85,9 +85,3 @@ var TicketAssignmentEndReason;
     TicketAssignmentEndReason["EXPIRED"] = "EXPIRED";
     TicketAssignmentEndReason["MANUAL"] = "MANUAL";
 })(TicketAssignmentEndReason || (exports.TicketAssignmentEndReason = TicketAssignmentEndReason = {}));
-var TicketSkillWarningCode;
-(function (TicketSkillWarningCode) {
-    TicketSkillWarningCode["ENABLED_BUT_UNASSIGNED"] = "ENABLED_BUT_UNASSIGNED";
-    TicketSkillWarningCode["DISABLED_BUT_REFERENCED"] = "DISABLED_BUT_REFERENCED";
-    TicketSkillWarningCode["REQUIRED_BY_QUEUE_BUT_UNMET"] = "REQUIRED_BY_QUEUE_BUT_UNMET";
-})(TicketSkillWarningCode || (exports.TicketSkillWarningCode = TicketSkillWarningCode = {}));

package/dist/src/Tickets/Security.d.ts

@@ -1,6 +1,4 @@
-import { ITicketCursorResponse } from "./Api";
 import { ITicketAuditedEntity, TicketPropertyValue } from "./Common";
-import { TicketFieldType } from "./Fields";
 import { TicketConditionOperator } from "./Workflow";
 export declare enum TicketSecurityResourceType {
     TICKET = "TICKET",
@@ -94,14 +92,6 @@ export declare enum TicketDelegatedAccessStatus {
     EXPIRED = "EXPIRED",
     REJECTED = "REJECTED"
 }
-export declare enum TicketLegalHoldReleaseReason {
-    MATTER_CLOSED = "MATTER_CLOSED",
-    NO_LONGER_RELEVANT = "NO_LONGER_RELEVANT",
-    APPLIED_IN_ERROR = "APPLIED_IN_ERROR",
-    SUPERSEDED = "SUPERSEDED",
-    OBLIGATION_EXPIRED = "OBLIGATION_EXPIRED",
-    OTHER = "OTHER"
-}
 export interface ITicketSecuritySubject {
     /** When every selector is false or empty, the subject matches nobody. */
     allAuthenticated?: boolean;
@@ -155,71 +145,15 @@ export interface ITicketSecurityPolicy extends ITicketAuditedEntity {
     fieldPermissions?: ITicketFieldPermission[];
     validFrom?: Date;
     validUntil?: Date;
-    version: number;
-}
-export interface ICreateTicketSecurityPolicyDto {
-    name: string;
-    description?: string;
-    enabled?: boolean;
-    priority?: number;
-    effect: TicketPolicyEffect;
-    resourceTypes: TicketSecurityResourceType[];
-    operations: TicketSecurityOperation[];
-    subjects: ITicketSecuritySubject;
-    scope?: ITicketSecurityScope;
-    conditions?: ITicketSecurityConditionGroup;
-    fieldPermissions?: ITicketFieldPermission[];
-    validFrom?: Date;
-    validUntil?: Date;
-}
-export interface IUpdateTicketSecurityPolicyDto {
-    expectedVersion: number;
-    name?: string;
-    description?: string;
-    enabled?: boolean;
-    priority?: number;
-    effect?: TicketPolicyEffect;
-    resourceTypes?: TicketSecurityResourceType[];
-    operations?: TicketSecurityOperation[];
-    subjects?: ITicketSecuritySubject;
-    scope?: ITicketSecurityScope;
-    conditions?: ITicketSecurityConditionGroup;
-    fieldPermissions?: ITicketFieldPermission[];
-    validFrom?: Date;
-    validUntil?: Date;
 }
 export interface ITicketFieldSecurityDefinition extends ITicketAuditedEntity {
     fieldNameKey: string;
-    label: string;
-    type: TicketFieldType;
-    isSystem: boolean;
-    enabled: boolean;
-    classification?: TicketDataClassification;
+    classification: TicketDataClassification;
     containsPii: boolean;
     maskingStrategy: TicketMaskingStrategy;
-    searchableWhenMasked: boolean;
-    exportable: boolean;
-    retentionPolicyId?: string;
-    readRoleIds?: string[];
-    writeRoleIds?: string[];
-    searchable: boolean;
-    filterable: boolean;
-    sortable: boolean;
-    version: number;
-}
-export interface IUpdateTicketFieldSecurityDefinitionDto {
-    expectedVersion: number;
-    classification?: TicketDataClassification;
-    containsPii?: boolean;
-    maskingStrategy?: TicketMaskingStrategy;
     searchableWhenMasked?: boolean;
-    exportable?: boolean;
+    exportable: boolean;
     retentionPolicyId?: string;
-    readRoleIds?: string[];
-    writeRoleIds?: string[];
-    searchable?: boolean;
-    filterable?: boolean;
-    sortable?: boolean;
 }
 export interface ITicketSecurityState {
     sensitivity: TicketSensitivityLevel;
@@ -255,102 +189,6 @@ export interface ITicketRetentionPolicy extends ITicketAuditedEntity {
     dataClassifications?: TicketDataClassification[];
     preserveAuditLog: boolean;
     enabled: boolean;
-    version: number;
-}
-export interface ICreateTicketRetentionPolicyDto {
-    name: string;
-    description?: string;
-    retentionDays: number;
-    action: TicketRetentionAction;
-    categoryIds?: string[];
-    dataClassifications?: TicketDataClassification[];
-    preserveAuditLog?: boolean;
-    enabled?: boolean;
-}
-export interface IUpdateTicketRetentionPolicyDto {
-    expectedVersion: number;
-    name?: string;
-    description?: string;
-    retentionDays?: number;
-    action?: TicketRetentionAction;
-    categoryIds?: string[];
-    dataClassifications?: TicketDataClassification[];
-    preserveAuditLog?: boolean;
-    enabled?: boolean;
-}
-export interface ITicketRetentionUpcomingBucket {
-    withinDays: number;
-    count: number;
-}
-export interface ITicketRetentionAffectedCategory {
-    categoryId: string;
-    name: string;
-    count: number;
-}
-export interface ITicketRetentionSampleTicket {
-    ticketId: string;
-    number: number;
-    title: string;
-    categoryId: string;
-    resolvedAt: Date;
-}
-export interface ITicketRetentionImpactPreview {
-    policyId?: string;
-    action: TicketRetentionAction;
-    retentionDays: number;
-    preserveAuditLog: boolean;
-    irreversible: boolean;
-    anonymizedFieldNameKeys?: string[];
-    evaluatedAt: Date;
-    alreadyReachedCount: number;
-    onLegalHoldCount: number;
-    upcoming: ITicketRetentionUpcomingBucket[];
-    affectedCategories: ITicketRetentionAffectedCategory[];
-    affectedClassifications: TicketDataClassification[];
-    samples: ITicketRetentionSampleTicket[];
-}
-export interface ITicketRetentionValidationIssue {
-    code: string;
-    severity: 'ERROR' | 'WARNING';
-    message: string;
-    path?: string;
-}
-export interface ITicketRetentionValidationEntry {
-    policyId: string;
-    issues: ITicketRetentionValidationIssue[];
-}
-export interface IValidateTicketRetentionResponse {
-    policies: ITicketRetentionValidationEntry[];
-}
-export interface ITicketFieldSecurityValidationIssue {
-    code: string;
-    severity: 'ERROR' | 'WARNING';
-    message: string;
-    path?: string;
-}
-export interface ITicketFieldSecurityValidationEntry {
-    fieldNameKey: string;
-    issues: ITicketFieldSecurityValidationIssue[];
-}
-export interface IValidateTicketFieldSecurityResponse {
-    fields: ITicketFieldSecurityValidationEntry[];
-}
-export interface ITicketFieldSecurityPreviewRequest {
-    roleIds: string[];
-}
-export interface ITicketFieldSecurityPreviewEntry {
-    fieldNameKey: string;
-    label: string;
-    visible: boolean;
-    editable: boolean;
-    masked: boolean;
-    maskingStrategy?: TicketMaskingStrategy;
-    searchable: boolean;
-    exportable: boolean;
-}
-export interface ITicketFieldSecurityPreviewResponse {
-    roleIds: string[];
-    fields: ITicketFieldSecurityPreviewEntry[];
 }
 export interface ITicketLegalHold {
     id: string;
@@ -364,8 +202,6 @@ export interface ITicketLegalHold {
     releasedAt?: Date;
     releasedBy?: string;
     externalMatterId?: string;
-    releaseReason?: TicketLegalHoldReleaseReason;
-    releaseNotes?: string;
 }
 export interface ITicketAccessAuditEvent {
     id: string;
@@ -385,57 +221,6 @@ export interface ITicketAccessAuditEvent {
     allowed: boolean;
     policyIds?: string[];
     denialReason?: string;
-    technicalContextWithheld: boolean;
-}
-export interface ICreateTicketAccessAuditEventDto {
-    actorId: string;
-    /** Con qué identidad se actuó. Si no hay impersonación, es el propio actor. */
-    effectiveUserId?: string;
-    action: TicketAccessAuditAction;
-    resourceType: TicketSecurityResourceType;
-    resourceId?: string;
-    ticketId?: string;
-    /** Qué campos se tocaron. NUNCA sus valores. */
-    fieldNameKeys?: string[];
-    purpose?: string;
-    ipAddress?: string;
-    userAgent?: string;
-    correlationId?: string;
-    allowed: boolean;
-    policyIds?: string[];
-    denialReason?: string;
-}
-export interface ITicketAccessAuditFilters {
-    from?: Date;
-    to?: Date;
-    userId?: string;
-    actorId?: string;
-    effectiveUserId?: string;
-    actions?: TicketAccessAuditAction[];
-    resourceTypes?: TicketSecurityResourceType[];
-    ticketId?: string;
-    fieldNameKey?: string;
-    allowed?: boolean;
-    policyId?: string;
-    ipAddress?: string;
-    correlationId?: string;
-}
-export interface ITicketAccessAuditSearchRequest extends ITicketAccessAuditFilters {
-    cursor?: string;
-    limit?: number;
-}
-export interface ITicketAccessAuditEventDetail {
-    event: ITicketAccessAuditEvent;
-    correlated: ITicketAccessAuditEvent[];
-}
-export interface ITicketAccessAuditExportPreview {
-    filters: ITicketAccessAuditFilters;
-    from?: Date;
-    to?: Date;
-    estimatedEventCount: number;
-    includesSensitiveData: boolean;
-    includedActions: TicketAccessAuditAction[];
-    wideRangeWarning?: string;
 }
 export interface ITicketImpersonationSession {
     id: string;
@@ -475,51 +260,15 @@ export interface ITicketAuthorizationRequest {
     context?: {
         [key: string]: TicketPropertyValue;
     };
-    evaluatedAt?: Date;
-    subjectContext?: ITicketAuthorizationSubjectContext;
-    ticketContext?: ITicketAuthorizationTicketContext;
-    record?: boolean;
-    purpose?: string;
-}
-export interface ITicketAuthorizationSubjectContext {
-    isAgent?: boolean;
-    isCustomer?: boolean;
-    roleIds?: string[];
-    groupIds?: string[];
-    organizationIds?: string[];
-    contactSegmentIds?: string[];
-}
-export interface ITicketAuthorizationTicketContext {
-    requesterId?: string;
-    assigneeId?: string;
-    assignedGroupId?: string;
-    categoryId?: string;
-    channelId?: string;
-    brandId?: string;
-    organizationId?: string;
-    sensitivityLevel?: TicketSensitivityLevel;
-    fields?: {
-        [nameKey: string]: TicketPropertyValue;
-    };
 }
 export interface ITicketAuthorizationDecision {
     allowed: boolean;
     policyIds: string[];
-    decisivePolicyId?: string;
     deniedFieldNameKeys?: string[];
     maskedFieldNameKeys?: string[];
     reason?: string;
     evaluatedAt: Date;
 }
-export interface ITicketSecurityPolicyValidationIssue {
-    code: string;
-    severity: 'ERROR' | 'WARNING';
-    message: string;
-    path?: string;
-}
-export interface IValidateTicketSecurityPolicyResponse {
-    issues: ITicketSecurityPolicyValidationIssue[];
-}
 export interface ICreateTicketRedactionRequestDto {
     expectedVersion: number;
     fieldNameKeys?: string[];
@@ -535,23 +284,8 @@ export interface ICreateTicketLegalHoldDto {
 }
 export interface IReleaseTicketLegalHoldDto {
     expectedVersion: number;
-    releaseReason: TicketLegalHoldReleaseReason;
-    releaseNotes?: string;
-}
-export interface ITicketSuspendedRetentionPolicy {
-    id: string;
-    name: string;
-    action: TicketRetentionAction;
-    retentionDays: number;
-}
-export interface ITicketLegalHoldsResponse {
-    onHold: boolean;
-    holds: ITicketLegalHold[];
-    suspendedPolicies: ITicketSuspendedRetentionPolicy[];
-}
-export interface ITicketLegalHoldListEntry extends ITicketLegalHold {
-    ticketNumber: number;
-    ticketTitle: string;
+    legalHoldId: string;
+    reason: string;
 }
 export interface ICreateTicketDelegatedAccessDto {
     delegateId: string;
@@ -566,4 +300,3 @@ export interface IStartTicketImpersonationDto {
     reason: string;
     expiresAt: Date;
 }
-export type TicketAccessAuditPage = ITicketCursorResponse<ITicketAccessAuditEvent>;

package/dist/src/Tickets/Security.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.TicketLegalHoldReleaseReason = exports.TicketDelegatedAccessStatus = exports.TicketAccessAuditAction = exports.TicketLegalHoldStatus = exports.TicketRetentionAction = exports.TicketRedactionStatus = exports.TicketMaskingStrategy = exports.TicketDataClassification = exports.TicketSensitivityLevel = exports.TicketPolicyConditionGroupOperator = exports.TicketPolicyEffect = exports.TicketSecurityOperation = exports.TicketSecurityResourceType = void 0;
+exports.TicketDelegatedAccessStatus = exports.TicketAccessAuditAction = exports.TicketLegalHoldStatus = exports.TicketRetentionAction = exports.TicketRedactionStatus = exports.TicketMaskingStrategy = exports.TicketDataClassification = exports.TicketSensitivityLevel = exports.TicketPolicyConditionGroupOperator = exports.TicketPolicyEffect = exports.TicketSecurityOperation = exports.TicketSecurityResourceType = void 0;
 var TicketSecurityResourceType;
 (function (TicketSecurityResourceType) {
     TicketSecurityResourceType["TICKET"] = "TICKET";
@@ -105,12 +105,3 @@ var TicketDelegatedAccessStatus;
     TicketDelegatedAccessStatus["EXPIRED"] = "EXPIRED";
     TicketDelegatedAccessStatus["REJECTED"] = "REJECTED";
 })(TicketDelegatedAccessStatus || (exports.TicketDelegatedAccessStatus = TicketDelegatedAccessStatus = {}));
-var TicketLegalHoldReleaseReason;
-(function (TicketLegalHoldReleaseReason) {
-    TicketLegalHoldReleaseReason["MATTER_CLOSED"] = "MATTER_CLOSED";
-    TicketLegalHoldReleaseReason["NO_LONGER_RELEVANT"] = "NO_LONGER_RELEVANT";
-    TicketLegalHoldReleaseReason["APPLIED_IN_ERROR"] = "APPLIED_IN_ERROR";
-    TicketLegalHoldReleaseReason["SUPERSEDED"] = "SUPERSEDED";
-    TicketLegalHoldReleaseReason["OBLIGATION_EXPIRED"] = "OBLIGATION_EXPIRED";
-    TicketLegalHoldReleaseReason["OTHER"] = "OTHER";
-})(TicketLegalHoldReleaseReason || (exports.TicketLegalHoldReleaseReason = TicketLegalHoldReleaseReason = {}));