@trii/types 2.10.726 → 2.10.728
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/Automations/Events/Event.d.ts +3 -3
- package/dist/Contacts/CommunicationEndpoint.d.ts +8 -8
- package/dist/Conversations/Conversation.d.ts +8 -8
- package/dist/Conversations/InboxMongo.d.ts +12 -12
- package/dist/Conversations/Routing.d.ts +10 -10
- package/dist/Events/DomainEventTypes.d.ts +23 -23
- package/dist/Tickets/AdvancedApi.d.ts +55 -0
- package/dist/Tickets/AdvancedApi.js +17 -1
- package/dist/Tickets/Security.d.ts +55 -0
- package/dist/src/Automations/Capabilities/Capability.d.ts +81 -0
- package/dist/src/Automations/Capabilities/Capability.js +23 -0
- package/dist/src/Automations/Capabilities/index.d.ts +1 -0
- package/dist/src/Automations/Capabilities/index.js +17 -0
- package/dist/src/Automations/Common.d.ts +94 -0
- package/dist/src/Automations/Common.js +40 -0
- package/dist/src/Automations/Events/Event.d.ts +96 -0
- package/dist/src/Automations/Events/Event.js +19 -0
- package/dist/src/Automations/Events/index.d.ts +1 -0
- package/dist/src/Automations/Events/index.js +17 -0
- package/dist/src/Automations/Executions/Execution.d.ts +298 -0
- package/dist/src/Automations/Executions/Execution.js +76 -0
- package/dist/src/Automations/Executions/Testing.d.ts +166 -0
- package/dist/src/Automations/Executions/Testing.js +54 -0
- package/dist/src/Automations/Executions/index.d.ts +2 -0
- package/dist/src/Automations/Executions/index.js +18 -0
- package/dist/src/Automations/Flows/Canvas.d.ts +109 -0
- package/dist/src/Automations/Flows/Canvas.js +43 -0
- package/dist/src/Automations/Flows/Flow.d.ts +154 -0
- package/dist/src/Automations/Flows/Flow.js +58 -0
- package/dist/src/Automations/Flows/Requests.d.ts +71 -0
- package/dist/src/Automations/Flows/Validation.d.ts +28 -0
- package/dist/src/Automations/Flows/Validation.js +9 -0
- package/dist/src/Automations/Flows/index.d.ts +4 -0
- package/dist/src/Automations/Flows/index.js +20 -0
- package/dist/src/Automations/Nodes/Node.d.ts +116 -0
- package/dist/src/Automations/Nodes/Node.js +27 -0
- package/dist/src/Automations/Nodes/index.d.ts +1 -0
- package/dist/src/Automations/Nodes/index.js +17 -0
- package/dist/src/Automations/Triggers/Trigger.d.ts +112 -0
- package/dist/src/Automations/Triggers/Trigger.js +66 -0
- package/dist/src/Automations/Triggers/index.d.ts +1 -0
- package/dist/src/Automations/Triggers/index.js +17 -0
- package/dist/src/Automations/index.d.ts +7 -0
- package/dist/src/Automations/index.js +23 -0
- package/dist/src/Chats/Chat.d.ts +61 -0
- package/dist/src/Chats/Chat.js +28 -0
- package/dist/src/Common/Channels/Channel.d.ts +28 -1
- package/dist/src/Common/Channels/Email.d.ts +1 -0
- package/dist/src/Common/Channels/Facebook.d.ts +1 -0
- package/dist/src/Common/Channels/Form.d.ts +1 -0
- package/dist/src/Common/Channels/GoogleBusiness.d.ts +1 -0
- package/dist/src/Common/Channels/Instagram.d.ts +1 -0
- package/dist/src/Common/Channels/MercadoLibre.d.ts +1 -0
- package/dist/src/Common/Channels/WebChat.d.ts +1 -0
- package/dist/src/Contacts/CommunicationEndpoint.d.ts +107 -0
- package/dist/src/Contacts/CommunicationEndpoint.js +39 -0
- package/dist/src/Contacts/CommunicationMethod.d.ts +9 -0
- package/dist/src/Contacts/CommunicationMethod.js +2 -0
- package/dist/src/Contacts/contacts.d.ts +2 -2
- package/dist/src/Contacts/index.d.ts +2 -0
- package/dist/src/Contacts/index.js +2 -0
- package/dist/src/Conversations/Assignment.d.ts +181 -0
- package/dist/src/Conversations/Assignment.js +4 -0
- package/dist/src/Conversations/Conversation.d.ts +410 -48
- package/dist/src/Conversations/Conversation.js +14 -34
- package/dist/src/Conversations/DashBoard/dashboard.d.ts +2 -2
- package/dist/src/Conversations/Flows/Workflows/Workflow.d.ts +280 -123
- package/dist/src/Conversations/Flows/Workflows/Workflow.js +85 -35
- package/dist/src/Conversations/Groups/Group.d.ts +2 -8
- package/dist/src/Conversations/Groups/Group.js +0 -6
- package/dist/src/Conversations/InboxMongo.d.ts +154 -0
- package/dist/src/Conversations/InboxMongo.js +128 -0
- package/dist/src/Conversations/InboxProjection.d.ts +162 -0
- package/dist/src/Conversations/InboxProjection.js +2 -0
- package/dist/src/Conversations/Label.d.ts +1 -1
- package/dist/src/Conversations/Outbox.d.ts +24 -0
- package/dist/src/Conversations/Outbox.js +4 -0
- package/dist/src/Conversations/Queue.d.ts +107 -0
- package/dist/src/Conversations/Queue.js +4 -0
- package/dist/src/Conversations/Routing.d.ts +164 -0
- package/dist/src/Conversations/Routing.js +2 -0
- package/dist/src/Conversations/Sla.d.ts +227 -0
- package/dist/src/Conversations/Sla.js +6 -0
- package/dist/src/Conversations/Transfer.d.ts +73 -0
- package/dist/src/Conversations/Transfer.js +2 -0
- package/dist/src/Conversations/WebHook.d.ts +1 -1
- package/dist/src/Conversations/index.d.ts +9 -1
- package/dist/src/Conversations/index.js +9 -1
- package/dist/src/Events/DomainEventTypes.d.ts +51 -0
- package/dist/src/Events/DomainEventTypes.js +49 -0
- package/dist/src/Events/index.d.ts +1 -0
- package/dist/src/Events/index.js +17 -0
- package/dist/src/Forms/API.d.ts +53 -0
- package/dist/src/Forms/API.js +2 -0
- package/dist/src/Forms/SubmittedForm.d.ts +56 -0
- package/dist/src/Forms/SubmittedForm.js +9 -0
- package/dist/src/Forms/index.d.ts +2 -0
- package/dist/src/Forms/index.js +18 -0
- package/dist/src/Presence/AgentPause.d.ts +24 -0
- package/dist/src/Presence/AgentPause.js +19 -0
- package/dist/src/Presence/QueueParticipation.d.ts +17 -0
- package/dist/src/Presence/QueueParticipation.js +2 -0
- package/dist/src/Presence/QueueRoutingState.d.ts +27 -0
- package/dist/src/Presence/QueueRoutingState.js +9 -0
- package/dist/src/Presence/index.d.ts +3 -0
- package/dist/src/Presence/index.js +19 -0
- package/dist/src/PublicAPI/apiKey.d.ts +92 -3
- package/dist/src/PublicAPI/apiKey.js +27 -0
- package/dist/src/Tickets/AI.d.ts +50 -2
- package/dist/src/Tickets/AdvancedApi.d.ts +142 -2
- package/dist/src/Tickets/AdvancedApi.js +28 -1
- package/dist/src/Tickets/Approval.d.ts +20 -4
- package/dist/src/Tickets/Automation.d.ts +46 -2
- package/dist/src/Tickets/Category.d.ts +18 -0
- package/dist/src/Tickets/Dashboard.d.ts +78 -0
- package/dist/src/Tickets/Dashboard.js +13 -1
- package/dist/src/Tickets/Fields.d.ts +4 -0
- package/dist/src/Tickets/Layouts.d.ts +3 -1
- package/dist/src/Tickets/Routing.d.ts +105 -3
- package/dist/src/Tickets/Routing.js +7 -1
- package/dist/src/Tickets/Security.d.ts +271 -4
- package/dist/src/Tickets/Security.js +10 -1
- package/dist/src/Tickets/SelfService.d.ts +190 -0
- package/dist/src/Tickets/Sla.d.ts +140 -0
- package/dist/src/Tickets/Workflow.d.ts +20 -0
- package/dist/src/Users/UserTrii.d.ts +10 -0
- package/dist/src/Users/UserTrii.js +8 -1
- package/dist/src/index.d.ts +4 -0
- package/dist/src/index.js +5 -1
- package/package.json +12 -12
- package/dist/Conversations/DashBoard/dashboardForms.d.ts +0 -44
- package/dist/Conversations/DashBoard/dashboardForms.js +0 -24
- package/dist/Conversations/InboxCounters.d.ts +0 -18
- package/dist/src/Conversations/DashBoard/dashboardForms.d.ts +0 -44
- package/dist/src/Conversations/DashBoard/dashboardForms.js +0 -24
- /package/dist/{Conversations/InboxCounters.js → src/Automations/Flows/Requests.js} +0 -0
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@@ -1,6 +1,6 @@
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"use strict";
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Object.defineProperty(exports, "__esModule", { value: true });
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exports.TicketWebhookAuthType = exports.TicketSubscriptionEvent = exports.TicketExportFormat = exports.TicketJobStatus = exports.TicketBulkOperationType = exports.TicketMacroActionType = exports.TicketFollowerRole = exports.TicketRelationType = exports.TicketApiErrorCode = exports.TicketExpand = void 0;
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exports.TicketWebhookAuthType = exports.TicketSubscriptionEvent = exports.TicketExportFormat = exports.TicketJobStatus = exports.TicketBulkOperationType = exports.TicketMacroActionType = exports.TicketFollowerRole = exports.TicketMergeConfirmationLevel = exports.TicketPeriodPreset = exports.TicketRelationType = exports.TicketSuspiciousFileAction = exports.TicketAttachmentDownloadMode = exports.TicketAttachmentTypeMode = exports.TicketApiErrorCode = exports.TicketExpand = void 0;
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var TicketExpand;
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(function (TicketExpand) {
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TicketExpand["CONTACT"] = "CONTACT";
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@@ -26,6 +26,22 @@ var TicketApiErrorCode;
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TicketApiErrorCode["SLA_CONFIGURATION_ERROR"] = "SLA_CONFIGURATION_ERROR";
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TicketApiErrorCode["BULK_PARTIAL_FAILURE"] = "BULK_PARTIAL_FAILURE";
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})(TicketApiErrorCode || (exports.TicketApiErrorCode = TicketApiErrorCode = {}));
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var TicketAttachmentTypeMode;
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(function (TicketAttachmentTypeMode) {
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TicketAttachmentTypeMode["RECOMMENDED"] = "RECOMMENDED";
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TicketAttachmentTypeMode["ALL"] = "ALL";
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TicketAttachmentTypeMode["CUSTOM"] = "CUSTOM";
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})(TicketAttachmentTypeMode || (exports.TicketAttachmentTypeMode = TicketAttachmentTypeMode = {}));
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var TicketAttachmentDownloadMode;
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(function (TicketAttachmentDownloadMode) {
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TicketAttachmentDownloadMode["AUTHENTICATED"] = "AUTHENTICATED";
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TicketAttachmentDownloadMode["TEMPORARY_LINK"] = "TEMPORARY_LINK";
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})(TicketAttachmentDownloadMode || (exports.TicketAttachmentDownloadMode = TicketAttachmentDownloadMode = {}));
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var TicketSuspiciousFileAction;
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(function (TicketSuspiciousFileAction) {
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TicketSuspiciousFileAction["BLOCK"] = "BLOCK";
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TicketSuspiciousFileAction["QUARANTINE"] = "QUARANTINE";
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})(TicketSuspiciousFileAction || (exports.TicketSuspiciousFileAction = TicketSuspiciousFileAction = {}));
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var TicketRelationType;
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(function (TicketRelationType) {
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TicketRelationType["PARENT"] = "PARENT";
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@@ -39,6 +55,17 @@ var TicketRelationType;
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TicketRelationType["HAS_INCIDENT"] = "HAS_INCIDENT";
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TicketRelationType["PROBLEM_OF"] = "PROBLEM_OF";
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})(TicketRelationType || (exports.TicketRelationType = TicketRelationType = {}));
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var TicketPeriodPreset;
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(function (TicketPeriodPreset) {
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TicketPeriodPreset["LAST_24_HOURS"] = "LAST_24_HOURS";
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TicketPeriodPreset["LAST_7_DAYS"] = "LAST_7_DAYS";
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TicketPeriodPreset["LAST_30_DAYS"] = "LAST_30_DAYS";
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})(TicketPeriodPreset || (exports.TicketPeriodPreset = TicketPeriodPreset = {}));
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var TicketMergeConfirmationLevel;
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(function (TicketMergeConfirmationLevel) {
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TicketMergeConfirmationLevel["CONFIRM"] = "CONFIRM";
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TicketMergeConfirmationLevel["SUPERVISOR"] = "SUPERVISOR";
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})(TicketMergeConfirmationLevel || (exports.TicketMergeConfirmationLevel = TicketMergeConfirmationLevel = {}));
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var TicketFollowerRole;
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(function (TicketFollowerRole) {
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TicketFollowerRole["FOLLOWER"] = "FOLLOWER";
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import { ITicketAuditedEntity } from
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import { ITicketAuditedEntity } from "./Common";
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export declare enum TicketApprovalMode {
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SEQUENTIAL = "SEQUENTIAL",
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PARALLEL = "PARALLEL"
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rejectOnAnyRejection?: boolean;
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}
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export type ITicketApprover = {
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type:
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type: "USER";
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userId: string;
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} | {
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type:
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type: "GROUP";
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groupId: string;
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} | {
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type:
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type: "ROLE";
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roleId: string;
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};
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export interface ITicketApprovalStepDefinition {
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steps: ITicketApprovalStepDefinition[];
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enabled: boolean;
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}
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export interface ICreateTicketApprovalProcessDefinitionDto {
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name: string;
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description?: string;
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categoryIds?: string[];
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mode: TicketApprovalMode;
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steps: ITicketApprovalStepDefinition[];
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enabled: boolean;
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}
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export interface IUpdateTicketApprovalProcessDefinitionDto {
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name?: string;
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description?: string | null;
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categoryIds?: string[] | null;
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mode?: TicketApprovalMode;
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steps?: ITicketApprovalStepDefinition[];
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enabled?: boolean;
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}
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export interface ITicketApprovalStep extends ITicketApprovalStepDefinition {
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status: TicketApprovalStatus;
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startedAt?: Date;
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import { TicketPropertyValue } from "./Common";
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import { ITicketAuditedEntity, TicketPropertyValue } from "./Common";
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import { TicketSecurityOperation } from "./Security";
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/** Events published by Tickets that may start or resume a Flow execution. */
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export declare enum TicketAutomationTrigger {
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result?: ITicketAutomationActionResult;
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}
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/** Tenant safety limits enforced by Tickets before accepting Flow-originated actions. */
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/** Tenant safety limits enforced by Tickets before accepting Flow-originated actions. */
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export interface ITicketAutomationLimits {
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spaceId: string;
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maximumCausalDepth: number;
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maximumEventsPerTicketPerMinute: number;
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ignoreSameFlowCausedEvents: boolean;
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deadLetterAfterAttempts: number;
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recommended: ITicketAutomationLimitValues;
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/** 0 for a space that has never saved its limits; the first PUT creates version 1. */
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version: number;
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createdAt?: Date;
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createdBy?: string;
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updatedAt?: Date;
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updatedBy?: string;
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}
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/** Replaces the whole automation limits record; expectedVersion guards concurrent edits. */
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export interface IUpdateTicketAutomationLimitsDto {
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expectedVersion: number;
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maximumCausalDepth: number;
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maximumActionsPerExecution: number;
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maximumActionsPerTicketPerMinute: number;
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maximumEventsPerTicketPerMinute: number;
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deadLetterAfterAttempts: number;
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}
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export interface ITicketAutomationLimitValues {
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maximumCausalDepth: number;
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maximumActionsPerExecution: number;
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maximumActionsPerTicketPerMinute: number;
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maximumEventsPerTicketPerMinute: number;
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deadLetterAfterAttempts: number;
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}
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/** Loop-check request evaluated before dispatching an event or executing an action. */
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export interface ITicketAutomationGuardRequest {
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}
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/** Registers the Flow binding that determines which ticket event starts which flow version. */
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export interface ITicketFlowBinding {
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export interface ITicketFlowBinding extends ITicketAuditedEntity {
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id: string;
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}
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export interface ICreateTicketFlowBindingDto {
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trigger: TicketAutomationTrigger;
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flowId: string;
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flowVersion?: number;
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categoryIds?: string[];
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enabled?: boolean;
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}
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export interface IUpdateTicketFlowBindingDto {
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name?: string;
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trigger?: TicketAutomationTrigger;
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enabled?: boolean;
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}
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export interface ICreateTicketResolutionTypeDto {
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name: string;
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enabled?: boolean;
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order?: number;
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}
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export interface IUpdateTicketResolutionTypeDto {
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description?: string | null;
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order?: number;
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formRequirements?: ITicketFormRequirement[] | null;
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fieldDefinitionIds?: string[] | null;
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layoutIds?: string[] | null;
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SECURITY_DENIAL_COUNT = "SECURITY_DENIAL_COUNT",
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export declare enum DashboardIcon {
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DASHBOARD = "DASHBOARD",
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HOME = "HOME",
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SUPPORT = "SUPPORT",
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ANALYTICS = "ANALYTICS",
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REPORTS = "REPORTS",
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USERS = "USERS",
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SETTINGS = "SETTINGS",
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}
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channelTypes?: ChannelType[];
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higherIsBetter?: boolean;
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supportedFilters: (keyof Omit<ITicketAnalyticsFilter, 'range'>)[];
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metric: TicketMetricCode;
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refreshMode: TicketWidgetRefreshMode;
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refreshIntervalSeconds?: number;
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order: number;
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icon?: DashboardIcon;
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createdAt: Date;
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createdBy: string;
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updatedAt?: Date;
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export interface ICreateTicketDashboardDto {
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name: string;
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description?: string;
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audience: TicketAnalyticsAudience;
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visibility: TicketDashboardVisibility;
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sharedRoleIds?: string[];
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sharedGroupIds?: string[];
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defaultFilter?: ITicketAnalyticsFilter;
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widgets?: ITicketWidgetConfiguration[];
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refreshMode?: TicketWidgetRefreshMode;
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refreshIntervalSeconds?: number;
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order?: number;
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isDefault?: boolean;
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icon?: DashboardIcon;
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}
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export interface IUpdateTicketDashboardDto {
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name?: string;
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description?: string;
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audience?: TicketAnalyticsAudience;
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visibility?: TicketDashboardVisibility;
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sharedRoleIds?: string[];
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sharedGroupIds?: string[];
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defaultFilter?: ITicketAnalyticsFilter;
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widgets?: ITicketWidgetConfiguration[];
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refreshMode?: TicketWidgetRefreshMode;
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refreshIntervalSeconds?: number;
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order?: number;
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icon?: DashboardIcon;
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}
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export interface ITicketDashboardTemplate {
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id: string;
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spaceId: string;
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@@ -332,6 +376,20 @@ export interface ITicketDashboardTemplate {
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widgets: ITicketWidgetConfiguration[];
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enabled: boolean;
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}
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export interface ICreateTicketDashboardTemplateDto {
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name: string;
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description?: string;
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audience: TicketAnalyticsAudience;
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widgets?: ITicketWidgetConfiguration[];
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enabled?: boolean;
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+
}
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+
export interface IUpdateTicketDashboardTemplateDto {
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name?: string;
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description?: string;
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audience?: TicketAnalyticsAudience;
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widgets?: ITicketWidgetConfiguration[];
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enabled?: boolean;
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}
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export interface ITicketDashboardSnapshot {
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id: string;
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dashboardId: string;
|
|
@@ -371,6 +429,26 @@ export interface ITicketAnalyticsGoal {
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ownerUserId?: string;
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createdAt: Date;
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}
|
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|
+
export interface ICreateTicketAnalyticsGoalDto {
|
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|
+
name: string;
|
|
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|
+
metric: TicketMetricCode;
|
|
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|
+
target: number;
|
|
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|
+
filter: ITicketAnalyticsFilter;
|
|
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|
+
validFrom: Date;
|
|
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|
+
validUntil?: Date;
|
|
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|
+
ownerGroupId?: string;
|
|
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|
+
ownerUserId?: string;
|
|
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|
+
}
|
|
442
|
+
export interface IUpdateTicketAnalyticsGoalDto {
|
|
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|
+
name?: string;
|
|
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|
+
metric?: TicketMetricCode;
|
|
445
|
+
target?: number;
|
|
446
|
+
filter?: ITicketAnalyticsFilter;
|
|
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|
+
validFrom?: Date;
|
|
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|
+
validUntil?: Date;
|
|
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|
+
ownerGroupId?: string;
|
|
450
|
+
ownerUserId?: string;
|
|
451
|
+
}
|
|
374
452
|
/** Reports freshness so users know whether a card is real-time, delayed or partial. */
|
|
375
453
|
export interface ITicketAnalyticsFreshness {
|
|
376
454
|
metric: TicketMetricCode;
|
|
@@ -1,6 +1,6 @@
|
|
|
1
1
|
"use strict";
|
|
2
2
|
Object.defineProperty(exports, "__esModule", { value: true });
|
|
3
|
-
exports.TicketMetricCode = exports.TicketDrilldownTarget = exports.TicketWidgetRefreshMode = exports.TicketMetricFormat = exports.TicketComparisonMode = exports.TicketTimeGranularity = exports.TicketAnalyticsDimension = exports.TicketMetricAggregation = exports.TicketWidgetType = exports.TicketDashboardVisibility = exports.TicketAnalyticsAudience = void 0;
|
|
3
|
+
exports.DashboardIcon = exports.TicketMetricCode = exports.TicketDrilldownTarget = exports.TicketWidgetRefreshMode = exports.TicketMetricFormat = exports.TicketComparisonMode = exports.TicketTimeGranularity = exports.TicketAnalyticsDimension = exports.TicketMetricAggregation = exports.TicketWidgetType = exports.TicketDashboardVisibility = exports.TicketAnalyticsAudience = void 0;
|
|
4
4
|
var TicketAnalyticsAudience;
|
|
5
5
|
(function (TicketAnalyticsAudience) {
|
|
6
6
|
TicketAnalyticsAudience["AGENT"] = "AGENT";
|
|
@@ -204,3 +204,15 @@ var TicketMetricCode;
|
|
|
204
204
|
TicketMetricCode["SECURITY_DENIAL_COUNT"] = "SECURITY_DENIAL_COUNT";
|
|
205
205
|
TicketMetricCode["PII_ACCESS_COUNT"] = "PII_ACCESS_COUNT";
|
|
206
206
|
})(TicketMetricCode || (exports.TicketMetricCode = TicketMetricCode = {}));
|
|
207
|
+
var DashboardIcon;
|
|
208
|
+
(function (DashboardIcon) {
|
|
209
|
+
DashboardIcon["DASHBOARD"] = "DASHBOARD";
|
|
210
|
+
DashboardIcon["HOME"] = "HOME";
|
|
211
|
+
DashboardIcon["SUPPORT"] = "SUPPORT";
|
|
212
|
+
DashboardIcon["ANALYTICS"] = "ANALYTICS";
|
|
213
|
+
DashboardIcon["REPORTS"] = "REPORTS";
|
|
214
|
+
DashboardIcon["USERS"] = "USERS";
|
|
215
|
+
DashboardIcon["SETTINGS"] = "SETTINGS";
|
|
216
|
+
DashboardIcon["FAVORITES"] = "FAVORITES";
|
|
217
|
+
DashboardIcon["QUICK_ACTIONS"] = "QUICK_ACTIONS";
|
|
218
|
+
})(DashboardIcon || (exports.DashboardIcon = DashboardIcon = {}));
|
|
@@ -90,6 +90,7 @@ export interface ITicketFieldDefinition extends ITicketAuditedEntity {
|
|
|
90
90
|
objectFields?: ITicketObjectField[];
|
|
91
91
|
validation?: ITicketFieldValidation;
|
|
92
92
|
scopeType: TicketFieldScopeType;
|
|
93
|
+
version: number;
|
|
93
94
|
categoryIds?: string[];
|
|
94
95
|
requestTypeIds?: string[];
|
|
95
96
|
conditions?: ITicketFieldCondition[];
|
|
@@ -97,6 +98,9 @@ export interface ITicketFieldDefinition extends ITicketAuditedEntity {
|
|
|
97
98
|
writeRoleIds?: string[];
|
|
98
99
|
classification?: TicketDataClassification;
|
|
99
100
|
maskingStrategy?: TicketMaskingStrategy;
|
|
101
|
+
containsPii?: boolean;
|
|
102
|
+
searchableWhenMasked?: boolean;
|
|
103
|
+
retentionPolicyId?: string;
|
|
100
104
|
searchable?: boolean;
|
|
101
105
|
filterable?: boolean;
|
|
102
106
|
sortable?: boolean;
|
|
@@ -36,6 +36,8 @@ export interface ITicketLayoutSection {
|
|
|
36
36
|
collapsedByDefault?: boolean;
|
|
37
37
|
fields: ITicketLayoutField[];
|
|
38
38
|
}
|
|
39
|
+
export interface ITicketLayoutSectionDTO extends Omit<ITicketLayoutSection, 'id'> {
|
|
40
|
+
}
|
|
39
41
|
/** Controls presentation only; validation remains authoritative in ITicketFieldDefinition. */
|
|
40
42
|
export interface ITicketLayout extends ITicketAuditedEntity {
|
|
41
43
|
name: string;
|
|
@@ -56,7 +58,7 @@ export interface ICreateTicketLayoutDto {
|
|
|
56
58
|
categoryIds?: string[];
|
|
57
59
|
requestTypeIds?: string[];
|
|
58
60
|
roleIds?: string[];
|
|
59
|
-
sections:
|
|
61
|
+
sections: ITicketLayoutSectionDTO[];
|
|
60
62
|
}
|
|
61
63
|
export interface IUpdateTicketLayoutDto extends Partial<ICreateTicketLayoutDto> {
|
|
62
64
|
enabled?: boolean;
|
|
@@ -1,6 +1,6 @@
|
|
|
1
|
-
import { ChannelType } from
|
|
2
|
-
import { ITicketAuditedEntity, TicketPriority, TicketPropertyValue } from
|
|
3
|
-
import { TicketConditionOperator } from
|
|
1
|
+
import { ChannelType } from "../Common/Channels/ChannelType";
|
|
2
|
+
import { ITicketAuditedEntity, TicketPriority, TicketPropertyValue } from "./Common";
|
|
3
|
+
import { TicketConditionOperator } from "./Workflow";
|
|
4
4
|
export declare enum TicketRoutingStrategy {
|
|
5
5
|
ROUND_ROBIN = "ROUND_ROBIN",
|
|
6
6
|
LEAST_BUSY = "LEAST_BUSY",
|
|
@@ -288,3 +288,105 @@ export interface IManualRouteTicketDto {
|
|
|
288
288
|
agentId?: string;
|
|
289
289
|
reason?: string;
|
|
290
290
|
}
|
|
291
|
+
export interface ICreateTicketQueueDto {
|
|
292
|
+
name: string;
|
|
293
|
+
description?: string;
|
|
294
|
+
enabled: boolean;
|
|
295
|
+
priority: number;
|
|
296
|
+
conditions?: ITicketRoutingConditionGroup;
|
|
297
|
+
primaryGroupIds: string[];
|
|
298
|
+
fallbackGroupIds?: string[];
|
|
299
|
+
strategy: TicketRoutingStrategy;
|
|
300
|
+
ordering: ITicketQueueOrder[];
|
|
301
|
+
skillRequirements?: ITicketSkillRequirement[];
|
|
302
|
+
offerTimeoutSeconds?: number;
|
|
303
|
+
maximumWaitMinutes?: number;
|
|
304
|
+
escalationPolicyId?: string;
|
|
305
|
+
}
|
|
306
|
+
export type IUpdateTicketQueueDto = Partial<ICreateTicketQueueDto>;
|
|
307
|
+
export interface ICreateTicketSkillDto {
|
|
308
|
+
name: string;
|
|
309
|
+
description?: string;
|
|
310
|
+
enabled?: boolean;
|
|
311
|
+
}
|
|
312
|
+
export type IUpdateTicketSkillDto = Partial<ICreateTicketSkillDto>;
|
|
313
|
+
export interface ICreateTicketEscalationPolicyDto {
|
|
314
|
+
name: string;
|
|
315
|
+
description?: string;
|
|
316
|
+
enabled?: boolean;
|
|
317
|
+
steps: ITicketEscalationStep[];
|
|
318
|
+
}
|
|
319
|
+
export type IUpdateTicketEscalationPolicyDto = Partial<ICreateTicketEscalationPolicyDto>;
|
|
320
|
+
export interface ITicketQueueSimulateRequestDto {
|
|
321
|
+
queueId?: string;
|
|
322
|
+
conditions?: ITicketRoutingConditionGroup;
|
|
323
|
+
sampleTicket: Record<string, unknown>;
|
|
324
|
+
}
|
|
325
|
+
export interface ITicketQueueSimulateResponseDto {
|
|
326
|
+
wouldEnter: boolean;
|
|
327
|
+
reasons: string[];
|
|
328
|
+
}
|
|
329
|
+
export interface ICreateTicketRoutingPolicyDto {
|
|
330
|
+
name: string;
|
|
331
|
+
description?: string;
|
|
332
|
+
enabled: boolean;
|
|
333
|
+
priority: number;
|
|
334
|
+
conditions?: ITicketRoutingConditionGroup;
|
|
335
|
+
queueId: string;
|
|
336
|
+
strategyOverride?: TicketRoutingStrategy;
|
|
337
|
+
skillRequirements?: ITicketSkillRequirement[];
|
|
338
|
+
validFrom?: Date;
|
|
339
|
+
validUntil?: Date;
|
|
340
|
+
}
|
|
341
|
+
export type IUpdateTicketRoutingPolicyDto = Partial<ICreateTicketRoutingPolicyDto>;
|
|
342
|
+
export interface IReorderTicketRoutingPoliciesDto {
|
|
343
|
+
orderedIds: string[];
|
|
344
|
+
}
|
|
345
|
+
export declare enum TicketSkillWarningCode {
|
|
346
|
+
ENABLED_BUT_UNASSIGNED = "ENABLED_BUT_UNASSIGNED",
|
|
347
|
+
DISABLED_BUT_REFERENCED = "DISABLED_BUT_REFERENCED",
|
|
348
|
+
REQUIRED_BY_QUEUE_BUT_UNMET = "REQUIRED_BY_QUEUE_BUT_UNMET"
|
|
349
|
+
}
|
|
350
|
+
export interface ITicketSkillUsageSummary {
|
|
351
|
+
agentsCount: number;
|
|
352
|
+
queuesCount: number;
|
|
353
|
+
policiesCount: number;
|
|
354
|
+
}
|
|
355
|
+
export interface ITicketSkillUsageRef {
|
|
356
|
+
id: string;
|
|
357
|
+
name: string;
|
|
358
|
+
}
|
|
359
|
+
export interface ITicketSkillUsage {
|
|
360
|
+
agents: number;
|
|
361
|
+
queues: ITicketSkillUsageRef[];
|
|
362
|
+
policies: ITicketSkillUsageRef[];
|
|
363
|
+
}
|
|
364
|
+
export interface ITicketSkillWithUsage extends ITicketSkill {
|
|
365
|
+
usage: ITicketSkillUsageSummary;
|
|
366
|
+
warnings: TicketSkillWarningCode[];
|
|
367
|
+
}
|
|
368
|
+
export interface ICreateAgentTicketSkillDto {
|
|
369
|
+
userId: string;
|
|
370
|
+
skillId: string;
|
|
371
|
+
proficiency?: number;
|
|
372
|
+
priority?: number;
|
|
373
|
+
enabled?: boolean;
|
|
374
|
+
validFrom?: Date;
|
|
375
|
+
validUntil?: Date;
|
|
376
|
+
}
|
|
377
|
+
export type IUpdateAgentTicketSkillDto = Partial<Omit<ICreateAgentTicketSkillDto, "userId" | "skillId">>;
|
|
378
|
+
export interface IAgentChannelCapacityConfig {
|
|
379
|
+
id: string;
|
|
380
|
+
userId: string;
|
|
381
|
+
channelType?: ChannelType;
|
|
382
|
+
maximumConcurrent: number;
|
|
383
|
+
reservedCapacity?: number;
|
|
384
|
+
effectiveCapacity: number;
|
|
385
|
+
}
|
|
386
|
+
export interface ICreateAgentChannelCapacityDto {
|
|
387
|
+
userId: string;
|
|
388
|
+
channelType?: ChannelType;
|
|
389
|
+
maximumConcurrent: number;
|
|
390
|
+
reservedCapacity?: number;
|
|
391
|
+
}
|
|
392
|
+
export type IUpdateAgentChannelCapacityDto = Partial<Omit<ICreateAgentChannelCapacityDto, "userId" | "channelType">>;
|
|
@@ -1,6 +1,6 @@
|
|
|
1
1
|
"use strict";
|
|
2
2
|
Object.defineProperty(exports, "__esModule", { value: true });
|
|
3
|
-
exports.TicketAssignmentEndReason = exports.TicketEscalationActionType = exports.TicketEscalationTrigger = exports.TicketSkillRelaxationMode = exports.TicketQueueOrderDirection = exports.TicketQueueOrderCriterion = exports.TicketRoutingConditionGroupOperator = exports.AgentAvailabilityStatus = exports.TicketRoutingStatus = exports.TicketRoutingStrategy = void 0;
|
|
3
|
+
exports.TicketSkillWarningCode = exports.TicketAssignmentEndReason = exports.TicketEscalationActionType = exports.TicketEscalationTrigger = exports.TicketSkillRelaxationMode = exports.TicketQueueOrderDirection = exports.TicketQueueOrderCriterion = exports.TicketRoutingConditionGroupOperator = exports.AgentAvailabilityStatus = exports.TicketRoutingStatus = exports.TicketRoutingStrategy = void 0;
|
|
4
4
|
var TicketRoutingStrategy;
|
|
5
5
|
(function (TicketRoutingStrategy) {
|
|
6
6
|
TicketRoutingStrategy["ROUND_ROBIN"] = "ROUND_ROBIN";
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@@ -85,3 +85,9 @@ var TicketAssignmentEndReason;
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85
85
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TicketAssignmentEndReason["EXPIRED"] = "EXPIRED";
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86
86
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TicketAssignmentEndReason["MANUAL"] = "MANUAL";
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87
87
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})(TicketAssignmentEndReason || (exports.TicketAssignmentEndReason = TicketAssignmentEndReason = {}));
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88
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+
var TicketSkillWarningCode;
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89
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+
(function (TicketSkillWarningCode) {
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90
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+
TicketSkillWarningCode["ENABLED_BUT_UNASSIGNED"] = "ENABLED_BUT_UNASSIGNED";
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91
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+
TicketSkillWarningCode["DISABLED_BUT_REFERENCED"] = "DISABLED_BUT_REFERENCED";
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92
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+
TicketSkillWarningCode["REQUIRED_BY_QUEUE_BUT_UNMET"] = "REQUIRED_BY_QUEUE_BUT_UNMET";
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93
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+
})(TicketSkillWarningCode || (exports.TicketSkillWarningCode = TicketSkillWarningCode = {}));
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