@trii/types 2.10.725 → 2.10.727

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Files changed (174) hide show
  1. package/dist/Automations/Events/Event.d.ts +3 -3
  2. package/dist/Contacts/CommunicationEndpoint.d.ts +8 -8
  3. package/dist/Conversations/Conversation.d.ts +8 -8
  4. package/dist/Conversations/InboxMongo.d.ts +12 -12
  5. package/dist/Conversations/Routing.d.ts +10 -10
  6. package/dist/Events/DomainEventTypes.d.ts +23 -23
  7. package/dist/Tickets/Security.d.ts +126 -2
  8. package/dist/Tickets/Security.js +10 -1
  9. package/dist/src/Common/Channels/Channel.d.ts +1 -26
  10. package/dist/src/Contacts/contacts.d.ts +2 -2
  11. package/dist/src/Conversations/Conversation.d.ts +48 -241
  12. package/dist/src/Conversations/Conversation.js +34 -14
  13. package/dist/src/Conversations/DashBoard/dashboard.d.ts +2 -2
  14. package/dist/src/Conversations/DashBoard/dashboardForms.d.ts +44 -0
  15. package/dist/src/Conversations/DashBoard/dashboardForms.js +24 -0
  16. package/dist/src/Conversations/Flows/Workflows/Workflow.d.ts +123 -280
  17. package/dist/src/Conversations/Flows/Workflows/Workflow.js +35 -85
  18. package/dist/src/Conversations/Groups/Group.d.ts +8 -2
  19. package/dist/src/Conversations/Groups/Group.js +6 -0
  20. package/dist/src/Conversations/Label.d.ts +1 -1
  21. package/dist/src/Conversations/WebHook.d.ts +1 -1
  22. package/dist/src/Conversations/index.d.ts +1 -9
  23. package/dist/src/Conversations/index.js +1 -9
  24. package/dist/src/Tickets/Category.d.ts +0 -18
  25. package/dist/src/Tickets/Dashboard.d.ts +0 -77
  26. package/dist/src/Tickets/Dashboard.js +1 -13
  27. package/dist/src/Tickets/Fields.d.ts +0 -1
  28. package/dist/src/Tickets/Layouts.d.ts +1 -3
  29. package/dist/src/Tickets/Workflow.d.ts +0 -20
  30. package/dist/src/Users/UserTrii.d.ts +0 -10
  31. package/dist/src/Users/UserTrii.js +1 -8
  32. package/dist/src/index.d.ts +0 -3
  33. package/dist/src/index.js +1 -4
  34. package/package.json +1 -1
  35. package/dist/AI/MapPolygon.d.ts +0 -22
  36. package/dist/AI/MapPolygon.js +0 -2
  37. package/dist/Conversations/Flows/Nodes/NodeAIChatBot.d.ts +0 -0
  38. package/dist/Conversations/Flows/Nodes/NodeAIChatBot.js +0 -0
  39. package/dist/Conversations/Flows/Nodes/NodeApi.d.ts +0 -2
  40. package/dist/Conversations/Flows/Nodes/NodeApi.js +0 -183
  41. package/dist/Conversations/Flows/Nodes/NodeBotIA.d.ts +0 -15
  42. package/dist/Conversations/Flows/Nodes/NodeBotIA.js +0 -6
  43. package/dist/Conversations/Flows/Nodes/NodeChatBotIA.d.ts +0 -15
  44. package/dist/Conversations/Flows/Nodes/NodeChatBotIA.js +0 -6
  45. package/dist/Conversations/Flows/Nodes/NodeConditional.d.ts +0 -0
  46. package/dist/Conversations/Flows/Nodes/NodeConditional.js +0 -0
  47. package/dist/Conversations/Flows/Nodes/NodeContactSearch.d.ts +0 -0
  48. package/dist/Conversations/Flows/Nodes/NodeContactSearch.js +0 -0
  49. package/dist/Conversations/Flows/Nodes/NodeContactUpdate.d.ts +0 -0
  50. package/dist/Conversations/Flows/Nodes/NodeContactUpdate.js +0 -0
  51. package/dist/Conversations/Flows/Nodes/NodeConversationAssignTo.d.ts +0 -0
  52. package/dist/Conversations/Flows/Nodes/NodeConversationAssignTo.js +0 -0
  53. package/dist/Conversations/Flows/Nodes/NodeConversationFinalize.d.ts +0 -0
  54. package/dist/Conversations/Flows/Nodes/NodeConversationFinalize.js +0 -0
  55. package/dist/Conversations/Flows/Nodes/NodeConversationUpdate.d.ts +0 -0
  56. package/dist/Conversations/Flows/Nodes/NodeConversationUpdate.js +0 -0
  57. package/dist/Conversations/Flows/Nodes/NodeFillForm.d.ts +0 -0
  58. package/dist/Conversations/Flows/Nodes/NodeFillForm.js +0 -0
  59. package/dist/Conversations/Flows/Nodes/NodeFillTicket.d.ts +0 -1
  60. package/dist/Conversations/Flows/Nodes/NodeFillTicket.js +0 -9
  61. package/dist/Conversations/Flows/Nodes/NodeGoogleCalendar.d.ts +0 -20
  62. package/dist/Conversations/Flows/Nodes/NodeGoogleCalendar.js +0 -2
  63. package/dist/Conversations/Flows/Nodes/NodeGoogleMaps copy.d.ts +0 -12
  64. package/dist/Conversations/Flows/Nodes/NodeGoogleMaps copy.js +0 -6
  65. package/dist/Conversations/Flows/Nodes/NodeGoogleMaps.d.ts +0 -15
  66. package/dist/Conversations/Flows/Nodes/NodeGoogleMaps.js +0 -2
  67. package/dist/Conversations/Flows/Nodes/NodeMsgReply.d.ts +0 -0
  68. package/dist/Conversations/Flows/Nodes/NodeMsgReply.js +0 -0
  69. package/dist/Conversations/Flows/Nodes/NodeMsgSend.d.ts +0 -0
  70. package/dist/Conversations/Flows/Nodes/NodeMsgSend.js +0 -0
  71. package/dist/Conversations/Flows/Nodes/NodeMsgText.d.ts +0 -1
  72. package/dist/Conversations/Flows/Nodes/NodeMsgText.js +0 -27
  73. package/dist/Conversations/Flows/Nodes/NodeMsgWaitResponse.d.ts +0 -0
  74. package/dist/Conversations/Flows/Nodes/NodeMsgWaitResponse.js +0 -0
  75. package/dist/Conversations/Flows/Nodes/NodeRedirect.d.ts +0 -0
  76. package/dist/Conversations/Flows/Nodes/NodeRedirect.js +0 -0
  77. package/dist/Conversations/Flows/Nodes/NodeSendEmail.d.ts +0 -0
  78. package/dist/Conversations/Flows/Nodes/NodeSendEmail.js +0 -0
  79. package/dist/Conversations/Flows/Nodes/NodeSqlQuery.d.ts +0 -0
  80. package/dist/Conversations/Flows/Nodes/NodeSqlQuery.js +0 -0
  81. package/dist/Conversations/Flows/Nodes/NodeStart.d.ts +0 -0
  82. package/dist/Conversations/Flows/Nodes/NodeStart.js +0 -0
  83. package/dist/Conversations/Flows/Nodes/NodeTimeScheduleControl.d.ts +0 -0
  84. package/dist/Conversations/Flows/Nodes/NodeTimeScheduleControl.js +0 -0
  85. package/dist/Conversations/Flows/Nodes/NodeTimeTimer.d.ts +0 -0
  86. package/dist/Conversations/Flows/Nodes/NodeTimeTimer.js +0 -0
  87. package/dist/Conversations/Flows/Nodes/NodeTimeWaitUntil.d.ts +0 -0
  88. package/dist/Conversations/Flows/Nodes/NodeTimeWaitUntil.js +0 -0
  89. package/dist/Conversations/Flows/Nodes/NodeToolCalculator.d.ts +0 -2
  90. package/dist/Conversations/Flows/Nodes/NodeToolCalculator.js +0 -37
  91. package/dist/Conversations/Flows/Nodes/NodeToolContacts.d.ts +0 -2
  92. package/dist/Conversations/Flows/Nodes/NodeToolContacts.js +0 -59
  93. package/dist/Conversations/Flows/Nodes/NodeToolFunction.d.ts +0 -2
  94. package/dist/Conversations/Flows/Nodes/NodeToolFunction.js +0 -45
  95. package/dist/Conversations/Flows/Nodes/NodeToolGoogleCalendar.d.ts +0 -2
  96. package/dist/Conversations/Flows/Nodes/NodeToolGoogleCalendar.js +0 -87
  97. package/dist/Conversations/Flows/Nodes/NodeToolGoogleMaps.d.ts +0 -1
  98. package/dist/Conversations/Flows/Nodes/NodeToolGoogleMaps.js +0 -2
  99. package/dist/Conversations/Flows/Nodes/NodeToolKnowledge.d.ts +0 -2
  100. package/dist/Conversations/Flows/Nodes/NodeToolKnowledge.js +0 -52
  101. package/dist/Conversations/Flows/Nodes/NodeToolMapsCheckPolygon.d.ts +0 -2
  102. package/dist/Conversations/Flows/Nodes/NodeToolMapsCheckPolygon.js +0 -59
  103. package/dist/Conversations/Flows/Nodes/NodeToolMcpClient.d.ts +0 -2
  104. package/dist/Conversations/Flows/Nodes/NodeToolMcpClient.js +0 -45
  105. package/dist/Conversations/Flows/Nodes/NodeToolShoppingCart.d.ts +0 -2
  106. package/dist/Conversations/Flows/Nodes/NodeToolShoppingCart.js +0 -81
  107. package/dist/Conversations/Flows/Nodes/index.d.ts +0 -24
  108. package/dist/Conversations/Flows/Nodes/index.js +0 -40
  109. package/dist/Presence/ChannelRoutingState.d.ts +0 -17
  110. package/dist/Presence/ChannelRoutingState.js +0 -9
  111. package/dist/Tickets/AccessLevel.d.ts +0 -5
  112. package/dist/Tickets/AccessLevel.js +0 -9
  113. package/dist/src/Automations/Capabilities/Capability.d.ts +0 -48
  114. package/dist/src/Automations/Capabilities/Capability.js +0 -9
  115. package/dist/src/Automations/Capabilities/index.d.ts +0 -1
  116. package/dist/src/Automations/Capabilities/index.js +0 -17
  117. package/dist/src/Automations/Common.d.ts +0 -47
  118. package/dist/src/Automations/Common.js +0 -18
  119. package/dist/src/Automations/Events/Event.d.ts +0 -41
  120. package/dist/src/Automations/Events/Event.js +0 -2
  121. package/dist/src/Automations/Events/index.d.ts +0 -1
  122. package/dist/src/Automations/Events/index.js +0 -17
  123. package/dist/src/Automations/Executions/Execution.d.ts +0 -114
  124. package/dist/src/Automations/Executions/Execution.js +0 -23
  125. package/dist/src/Automations/Executions/index.d.ts +0 -1
  126. package/dist/src/Automations/Executions/index.js +0 -17
  127. package/dist/src/Automations/Flows/Canvas.d.ts +0 -86
  128. package/dist/src/Automations/Flows/Canvas.js +0 -34
  129. package/dist/src/Automations/Flows/Flow.d.ts +0 -102
  130. package/dist/src/Automations/Flows/Flow.js +0 -34
  131. package/dist/src/Automations/Flows/Requests.d.ts +0 -71
  132. package/dist/src/Automations/Flows/Requests.js +0 -2
  133. package/dist/src/Automations/Flows/Validation.d.ts +0 -28
  134. package/dist/src/Automations/Flows/Validation.js +0 -9
  135. package/dist/src/Automations/Flows/index.d.ts +0 -4
  136. package/dist/src/Automations/Flows/index.js +0 -20
  137. package/dist/src/Automations/Nodes/Node.d.ts +0 -75
  138. package/dist/src/Automations/Nodes/Node.js +0 -18
  139. package/dist/src/Automations/Nodes/index.d.ts +0 -1
  140. package/dist/src/Automations/Nodes/index.js +0 -17
  141. package/dist/src/Automations/index.d.ts +0 -6
  142. package/dist/src/Automations/index.js +0 -22
  143. package/dist/src/Chats/Chat.d.ts +0 -61
  144. package/dist/src/Chats/Chat.js +0 -28
  145. package/dist/src/Conversations/Assignment.d.ts +0 -81
  146. package/dist/src/Conversations/Assignment.js +0 -4
  147. package/dist/src/Conversations/InboxMongo.d.ts +0 -154
  148. package/dist/src/Conversations/InboxMongo.js +0 -128
  149. package/dist/src/Conversations/InboxProjection.d.ts +0 -162
  150. package/dist/src/Conversations/InboxProjection.js +0 -2
  151. package/dist/src/Conversations/Outbox.d.ts +0 -24
  152. package/dist/src/Conversations/Outbox.js +0 -4
  153. package/dist/src/Conversations/Queue.d.ts +0 -107
  154. package/dist/src/Conversations/Queue.js +0 -4
  155. package/dist/src/Conversations/Routing.d.ts +0 -164
  156. package/dist/src/Conversations/Routing.js +0 -2
  157. package/dist/src/Conversations/Sla.d.ts +0 -227
  158. package/dist/src/Conversations/Sla.js +0 -6
  159. package/dist/src/Conversations/Transfer.d.ts +0 -73
  160. package/dist/src/Conversations/Transfer.js +0 -2
  161. package/dist/src/Forms/API.d.ts +0 -53
  162. package/dist/src/Forms/API.js +0 -2
  163. package/dist/src/Forms/SubmittedForm.d.ts +0 -56
  164. package/dist/src/Forms/SubmittedForm.js +0 -9
  165. package/dist/src/Forms/index.d.ts +0 -2
  166. package/dist/src/Forms/index.js +0 -18
  167. package/dist/src/Presence/AgentPause.d.ts +0 -24
  168. package/dist/src/Presence/AgentPause.js +0 -19
  169. package/dist/src/Presence/QueueParticipation.d.ts +0 -17
  170. package/dist/src/Presence/QueueParticipation.js +0 -2
  171. package/dist/src/Presence/QueueRoutingState.d.ts +0 -27
  172. package/dist/src/Presence/QueueRoutingState.js +0 -9
  173. package/dist/src/Presence/index.d.ts +0 -3
  174. package/dist/src/Presence/index.js +0 -19
@@ -1,8 +1,8 @@
1
1
  import { AutomationCustomer, AutomationJsonObject, AutomationJsonSchema, AutomationResourceReference, AutomationSourceApplication } from '../Common';
2
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  export declare const AUTOMATION_MESSAGE_SCHEMAS: {
3
- readonly DOMAIN_EVENT_V1: "automations.domain-event/v1";
4
- readonly START_REQUEST_V1: "automations.start-request/v1";
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- readonly EXECUTION_WORK_ITEM_V1: "automations.execution.work-item/v1";
3
+ readonly DOMAIN_EVENT_V1: 'automations.domain-event/v1';
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+ readonly START_REQUEST_V1: 'automations.start-request/v1';
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+ readonly EXECUTION_WORK_ITEM_V1: 'automations.execution.work-item/v1';
6
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  };
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  export interface AutomationEventDefinition {
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  eventType: string;
@@ -9,22 +9,22 @@ export declare enum CommunicationEndpointKind {
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  */
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  export declare const providerIdentityNamespaces: {
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  readonly meta: {
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- readonly instagramUser: "instagram_user";
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- readonly messengerUser: "messenger_user";
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- readonly whatsappUser: "whatsapp_user";
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+ readonly instagramUser: 'instagram_user';
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+ readonly messengerUser: 'messenger_user';
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+ readonly whatsappUser: 'whatsapp_user';
15
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  };
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  readonly telegram: {
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- readonly user: "user";
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- readonly chat: "chat";
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+ readonly user: 'user';
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+ readonly chat: 'chat';
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  };
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  readonly trii: {
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- readonly webchatVisitor: "webchat_visitor";
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+ readonly webchatVisitor: 'webchat_visitor';
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  };
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  readonly mercadolibre: {
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- readonly buyer: "buyer";
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+ readonly buyer: 'buyer';
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  };
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  readonly google: {
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- readonly businessMessagesUser: "business_messages_user";
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+ readonly businessMessagesUser: 'business_messages_user';
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  };
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  };
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  export type KnownIdentityProvider = keyof typeof providerIdentityNamespaces;
@@ -212,35 +212,35 @@ export type ConversationAssignmentSnapshot = {
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  offerExpiresAt?: never;
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  assignedAt?: never;
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  acceptedAt?: never;
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- } | QueuedConversationAssignmentBase & {
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+ } | (QueuedConversationAssignmentBase & {
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  status: 'queued' | 'routing';
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  owner: NoConversationOwner;
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  offeredAt?: never;
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  offerExpiresAt?: never;
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  assignedAt?: never;
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  acceptedAt?: never;
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- } | QueuedConversationAssignmentBase & {
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+ }) | (QueuedConversationAssignmentBase & {
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  status: 'offered';
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  owner: UserConversationOwner;
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  offeredAt: Date;
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  offerExpiresAt?: Date;
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  assignedAt?: never;
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  acceptedAt?: never;
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- } | QueuedConversationAssignmentBase & {
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+ }) | (QueuedConversationAssignmentBase & {
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  status: 'assigned';
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  owner: UserConversationOwner;
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  offeredAt?: Date;
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  offerExpiresAt?: Date;
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  assignedAt: Date;
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  acceptedAt?: never;
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- } | QueuedConversationAssignmentBase & {
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+ }) | (QueuedConversationAssignmentBase & {
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  status: 'accepted';
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  owner: UserConversationOwner;
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  offeredAt?: Date;
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  offerExpiresAt?: Date;
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  assignedAt: Date;
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  acceptedAt: Date;
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- };
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+ });
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  export type ActorType = 'user' | 'contact' | 'bot' | 'flow' | 'system';
245
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  export type ParticipantRole = 'owner' | 'collaborator' | 'follower' | 'mentioned' | 'supervisor' | 'bot' | 'flow' | 'historical';
246
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  export type ConversationEventType = 'conversation_created' | 'queued' | 'assigned' | 'accepted' | 'transferred' | 'consult_requested' | 'collaborator_added' | 'participant_added' | 'participant_removed' | 'participation_abandoned' | 'follow_started' | 'follow_stopped' | 'message_sent' | 'message_received' | 'internal_note_added' | 'bot_started' | 'bot_finished' | 'flow_started' | 'flow_finished' | 'status_changed' | 'resolved' | 'reopened' | 'sla_warning' | 'sla_breached' | 'sla_started' | 'sla_paused' | 'sla_resumed' | 'sla_met' | 'sla_overridden';
@@ -274,15 +274,15 @@ interface ConversationSubscriptionBase {
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  * A subscription is persistent product intent. Assignment or participation
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  * visibility must not create it unless an explicit auto-follow policy applies.
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  */
277
- export type ConversationSubscription = ConversationSubscriptionBase & {
277
+ export type ConversationSubscription = (ConversationSubscriptionBase & {
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  status: 'following';
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  followedAt: Date;
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  unfollowedAt?: never;
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- } | ConversationSubscriptionBase & {
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+ }) | (ConversationSubscriptionBase & {
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  status: 'unfollowed';
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  followedAt: Date;
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  unfollowedAt: Date;
285
- };
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+ });
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  export interface PutConversationSubscriptionRequest {
287
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  expectedVersion?: number;
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  notifications: ConversationSubscriptionNotifications;
@@ -11,7 +11,7 @@ export declare const INBOX_PROCESSOR_RECEIPTS_COLLECTION = "inbox_processor_rece
11
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  * InboxAudienceResolver receives as input.
12
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  */
13
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  export declare const CONVERSATION_SUBSCRIPTION_INDEXES: readonly [{
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- readonly name: "uq_subscription_user_conversation";
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+ readonly name: 'uq_subscription_user_conversation';
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  readonly key: {
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  readonly spaceId: 1;
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  readonly userId: 1;
@@ -19,7 +19,7 @@ export declare const CONVERSATION_SUBSCRIPTION_INDEXES: readonly [{
19
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  };
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  readonly unique: true;
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  }, {
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- readonly name: "ix_subscription_conversation_followers";
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+ readonly name: 'ix_subscription_conversation_followers';
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  readonly key: {
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  readonly spaceId: 1;
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  readonly conversationId: 1;
@@ -35,7 +35,7 @@ export declare const CONVERSATION_SUBSCRIPTION_INDEXES: readonly [{
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  * must not combine multiple array paths.
36
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  */
37
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  export declare const USER_INBOX_ITEM_INDEXES: readonly [{
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- readonly name: "uq_inbox_item_user_conversation";
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+ readonly name: 'uq_inbox_item_user_conversation';
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  readonly key: {
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  readonly spaceId: 1;
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  readonly userId: 1;
@@ -43,7 +43,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
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  };
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  readonly unique: true;
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  }, {
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- readonly name: "ix_inbox_view_activity";
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+ readonly name: 'ix_inbox_view_activity';
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  readonly key: {
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  readonly spaceId: 1;
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  readonly userId: 1;
@@ -53,7 +53,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
53
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  readonly id: -1;
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  };
55
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  }, {
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- readonly name: "ix_inbox_view_priority";
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+ readonly name: 'ix_inbox_view_priority';
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  readonly key: {
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  readonly spaceId: 1;
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  readonly userId: 1;
@@ -64,7 +64,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
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  readonly id: -1;
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  };
66
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  }, {
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- readonly name: "ix_inbox_view_status_activity";
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+ readonly name: 'ix_inbox_view_status_activity';
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  readonly key: {
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  readonly spaceId: 1;
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  readonly userId: 1;
@@ -74,7 +74,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
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  readonly id: -1;
75
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  };
76
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  }, {
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- readonly name: "ix_inbox_view_queue_activity";
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+ readonly name: 'ix_inbox_view_queue_activity';
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  readonly key: {
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  readonly spaceId: 1;
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  readonly userId: 1;
@@ -91,7 +91,7 @@ export declare const USER_INBOX_ITEM_INDEXES: readonly [{
91
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  * spaceId + userId prefix.
92
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  */
93
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  export declare const USER_INBOX_COUNTER_INDEXES: readonly [{
94
- readonly name: "uq_inbox_counter_user_view";
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+ readonly name: 'uq_inbox_counter_user_view';
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  readonly key: {
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  readonly spaceId: 1;
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  readonly userId: 1;
@@ -103,7 +103,7 @@ export declare const USER_INBOX_COUNTER_INDEXES: readonly [{
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  * MongoDB indexes for durable processor idempotency receipts.
104
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  */
105
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  export declare const INBOX_PROCESSOR_RECEIPT_INDEXES: readonly [{
106
- readonly name: "uq_inbox_processor_source_scope";
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+ readonly name: 'uq_inbox_processor_source_scope';
107
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  readonly key: {
108
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  readonly processor: 1;
109
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  readonly sourceEventId: 1;
@@ -144,11 +144,11 @@ interface InboxPageQueryBase {
144
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  viewId: InboxViewId;
145
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  limit: number;
146
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  }
147
- export type InboxPageQuery = InboxPageQueryBase & {
147
+ export type InboxPageQuery = (InboxPageQueryBase & {
148
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  sort: 'activity';
149
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  cursor?: InboxActivityCursor;
150
- } | InboxPageQueryBase & {
150
+ }) | (InboxPageQueryBase & {
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  sort: 'priority';
152
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  cursor?: InboxPriorityCursor;
153
- };
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+ });
154
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  export {};
@@ -26,27 +26,27 @@ export interface PartyOwnerAssigneeResolver {
26
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  mode: 'prefer' | 'required';
27
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  }
28
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  export type QueueOwnerAssigneeResolver = PartyOwnerAssigneeResolver;
29
- export type QueueRoutingPolicy = QueueRoutingPolicyBase & {
29
+ export type QueueRoutingPolicy = (QueueRoutingPolicyBase & {
30
30
  distributionMode: 'shared';
31
31
  strategy?: never;
32
32
  ownerResolver?: never;
33
- } | QueueRoutingPolicyBase & {
33
+ }) | (QueueRoutingPolicyBase & {
34
34
  distributionMode: 'manual_pull';
35
35
  strategy?: never;
36
36
  ownerResolver?: never;
37
- } | QueueRoutingPolicyBase & {
37
+ }) | (QueueRoutingPolicyBase & {
38
38
  distributionMode: 'exclusive';
39
39
  strategy: QueueRoutingStrategy;
40
- ownerResolver?: undefined | PartyOwnerAssigneeResolver & {
40
+ ownerResolver?: undefined | (PartyOwnerAssigneeResolver & {
41
41
  mode: 'prefer';
42
- };
43
- } | QueueRoutingPolicyBase & {
42
+ });
43
+ }) | (QueueRoutingPolicyBase & {
44
44
  distributionMode: 'exclusive';
45
45
  strategy?: never;
46
46
  ownerResolver: PartyOwnerAssigneeResolver & {
47
47
  mode: 'required';
48
48
  };
49
- };
49
+ });
50
50
  export type QueueRoutingConfig = QueueRoutingPolicy & {
51
51
  queueId: string;
52
52
  spaceId: string;
@@ -133,15 +133,15 @@ export type PartyOwnerAssigneeEvaluation = {
133
133
  }>;
134
134
  outcome: 'selected';
135
135
  nextStep?: never;
136
- } | FailedPartyOwnerEvaluation & {
136
+ } | (FailedPartyOwnerEvaluation & {
137
137
  type: 'party_owner';
138
138
  mode: 'prefer';
139
139
  nextStep: 'strategy';
140
- } | FailedPartyOwnerEvaluation & {
140
+ }) | (FailedPartyOwnerEvaluation & {
141
141
  type: 'party_owner';
142
142
  mode: 'required';
143
143
  nextStep: 'fallback';
144
- };
144
+ });
145
145
  export interface RoutingDecision {
146
146
  decisionId: string;
147
147
  spaceId: string;
@@ -9,39 +9,39 @@
9
9
  */
10
10
  export declare const DOMAIN_EVENT_TYPES: {
11
11
  readonly AUTOMATIONS: {
12
- readonly MANUAL: "automations.manual";
13
- readonly SCHEDULE_TICK: "automations.schedule.tick";
12
+ readonly MANUAL: 'automations.manual';
13
+ readonly SCHEDULE_TICK: 'automations.schedule.tick';
14
14
  };
15
15
  readonly CONTACTS: {
16
- readonly CONTACT_CREATED: "contacts.contact.created";
17
- readonly BUSINESS_CREATED: "contacts.business.created";
18
- readonly PROPERTY_CHANGED: "contacts.property.changed";
19
- readonly TAG_ADDED: "contacts.tag.added";
20
- readonly TAG_REMOVED: "contacts.tag.removed";
21
- readonly PROPERTY_DATE_REACHED: "contacts.property.date_reached";
16
+ readonly CONTACT_CREATED: 'contacts.contact.created';
17
+ readonly BUSINESS_CREATED: 'contacts.business.created';
18
+ readonly PROPERTY_CHANGED: 'contacts.property.changed';
19
+ readonly TAG_ADDED: 'contacts.tag.added';
20
+ readonly TAG_REMOVED: 'contacts.tag.removed';
21
+ readonly PROPERTY_DATE_REACHED: 'contacts.property.date_reached';
22
22
  };
23
23
  readonly CONVERSATIONS: {
24
- readonly CONVERSATION_CREATED: "conversations.conversation.created";
25
- readonly CONVERSATION_CLOSED: "conversations.conversation.closed";
26
- readonly MESSAGE_RECEIVED: "conversations.message.received";
27
- readonly AGENT_INTERVENED: "conversations.agent.intervened";
24
+ readonly CONVERSATION_CREATED: 'conversations.conversation.created';
25
+ readonly CONVERSATION_CLOSED: 'conversations.conversation.closed';
26
+ readonly MESSAGE_RECEIVED: 'conversations.message.received';
27
+ readonly AGENT_INTERVENED: 'conversations.agent.intervened';
28
28
  };
29
29
  readonly TICKETS: {
30
- readonly CREATED: "tickets.created";
31
- readonly STATUS_CHANGED: "tickets.status_changed";
32
- readonly PRIORITY_CHANGED: "tickets.priority_changed";
33
- readonly ASSIGNED: "tickets.assigned";
34
- readonly CUSTOMER_REPLIED: "tickets.customer_replied";
35
- readonly SLA_WARNING: "tickets.sla_warning";
36
- readonly SLA_BREACHED: "tickets.sla_breached";
37
- readonly CLOSED: "tickets.closed";
38
- readonly REOPENED: "tickets.reopened";
30
+ readonly CREATED: 'tickets.created';
31
+ readonly STATUS_CHANGED: 'tickets.status_changed';
32
+ readonly PRIORITY_CHANGED: 'tickets.priority_changed';
33
+ readonly ASSIGNED: 'tickets.assigned';
34
+ readonly CUSTOMER_REPLIED: 'tickets.customer_replied';
35
+ readonly SLA_WARNING: 'tickets.sla_warning';
36
+ readonly SLA_BREACHED: 'tickets.sla_breached';
37
+ readonly CLOSED: 'tickets.closed';
38
+ readonly REOPENED: 'tickets.reopened';
39
39
  };
40
40
  readonly FORMS: {
41
- readonly SUBMITTED: "forms.submitted";
41
+ readonly SUBMITTED: 'forms.submitted';
42
42
  };
43
43
  readonly INTEGRATIONS: {
44
- readonly WEBHOOK_RECEIVED: "integrations.webhook.received";
44
+ readonly WEBHOOK_RECEIVED: 'integrations.webhook.received';
45
45
  };
46
46
  };
47
47
  type Values<T> = T extends unknown ? T[keyof T] : never;
@@ -1,3 +1,4 @@
1
+ import { ITicketCursorResponse } from "./Api";
1
2
  import { ITicketAuditedEntity, TicketPropertyValue } from "./Common";
2
3
  import { TicketFieldType } from "./Fields";
3
4
  import { TicketConditionOperator } from "./Workflow";
@@ -93,6 +94,14 @@ export declare enum TicketDelegatedAccessStatus {
93
94
  EXPIRED = "EXPIRED",
94
95
  REJECTED = "REJECTED"
95
96
  }
97
+ export declare enum TicketLegalHoldReleaseReason {
98
+ MATTER_CLOSED = "MATTER_CLOSED",
99
+ NO_LONGER_RELEVANT = "NO_LONGER_RELEVANT",
100
+ APPLIED_IN_ERROR = "APPLIED_IN_ERROR",
101
+ SUPERSEDED = "SUPERSEDED",
102
+ OBLIGATION_EXPIRED = "OBLIGATION_EXPIRED",
103
+ OTHER = "OTHER"
104
+ }
96
105
  export interface ITicketSecuritySubject {
97
106
  /** When every selector is false or empty, the subject matches nobody. */
98
107
  allAuthenticated?: boolean;
@@ -269,6 +278,50 @@ export interface IUpdateTicketRetentionPolicyDto {
269
278
  preserveAuditLog?: boolean;
270
279
  enabled?: boolean;
271
280
  }
281
+ export interface ITicketRetentionUpcomingBucket {
282
+ withinDays: number;
283
+ count: number;
284
+ }
285
+ export interface ITicketRetentionAffectedCategory {
286
+ categoryId: string;
287
+ name: string;
288
+ count: number;
289
+ }
290
+ export interface ITicketRetentionSampleTicket {
291
+ ticketId: string;
292
+ number: number;
293
+ title: string;
294
+ categoryId: string;
295
+ resolvedAt: Date;
296
+ }
297
+ export interface ITicketRetentionImpactPreview {
298
+ policyId?: string;
299
+ action: TicketRetentionAction;
300
+ retentionDays: number;
301
+ preserveAuditLog: boolean;
302
+ irreversible: boolean;
303
+ anonymizedFieldNameKeys?: string[];
304
+ evaluatedAt: Date;
305
+ alreadyReachedCount: number;
306
+ onLegalHoldCount: number;
307
+ upcoming: ITicketRetentionUpcomingBucket[];
308
+ affectedCategories: ITicketRetentionAffectedCategory[];
309
+ affectedClassifications: TicketDataClassification[];
310
+ samples: ITicketRetentionSampleTicket[];
311
+ }
312
+ export interface ITicketRetentionValidationIssue {
313
+ code: string;
314
+ severity: 'ERROR' | 'WARNING';
315
+ message: string;
316
+ path?: string;
317
+ }
318
+ export interface ITicketRetentionValidationEntry {
319
+ policyId: string;
320
+ issues: ITicketRetentionValidationIssue[];
321
+ }
322
+ export interface IValidateTicketRetentionResponse {
323
+ policies: ITicketRetentionValidationEntry[];
324
+ }
272
325
  export interface ITicketFieldSecurityValidationIssue {
273
326
  code: string;
274
327
  severity: 'ERROR' | 'WARNING';
@@ -311,6 +364,8 @@ export interface ITicketLegalHold {
311
364
  releasedAt?: Date;
312
365
  releasedBy?: string;
313
366
  externalMatterId?: string;
367
+ releaseReason?: TicketLegalHoldReleaseReason;
368
+ releaseNotes?: string;
314
369
  }
315
370
  export interface ITicketAccessAuditEvent {
316
371
  id: string;
@@ -330,6 +385,57 @@ export interface ITicketAccessAuditEvent {
330
385
  allowed: boolean;
331
386
  policyIds?: string[];
332
387
  denialReason?: string;
388
+ technicalContextWithheld: boolean;
389
+ }
390
+ export interface ICreateTicketAccessAuditEventDto {
391
+ actorId: string;
392
+ /** Con qué identidad se actuó. Si no hay impersonación, es el propio actor. */
393
+ effectiveUserId?: string;
394
+ action: TicketAccessAuditAction;
395
+ resourceType: TicketSecurityResourceType;
396
+ resourceId?: string;
397
+ ticketId?: string;
398
+ /** Qué campos se tocaron. NUNCA sus valores. */
399
+ fieldNameKeys?: string[];
400
+ purpose?: string;
401
+ ipAddress?: string;
402
+ userAgent?: string;
403
+ correlationId?: string;
404
+ allowed: boolean;
405
+ policyIds?: string[];
406
+ denialReason?: string;
407
+ }
408
+ export interface ITicketAccessAuditFilters {
409
+ from?: Date;
410
+ to?: Date;
411
+ userId?: string;
412
+ actorId?: string;
413
+ effectiveUserId?: string;
414
+ actions?: TicketAccessAuditAction[];
415
+ resourceTypes?: TicketSecurityResourceType[];
416
+ ticketId?: string;
417
+ fieldNameKey?: string;
418
+ allowed?: boolean;
419
+ policyId?: string;
420
+ ipAddress?: string;
421
+ correlationId?: string;
422
+ }
423
+ export interface ITicketAccessAuditSearchRequest extends ITicketAccessAuditFilters {
424
+ cursor?: string;
425
+ limit?: number;
426
+ }
427
+ export interface ITicketAccessAuditEventDetail {
428
+ event: ITicketAccessAuditEvent;
429
+ correlated: ITicketAccessAuditEvent[];
430
+ }
431
+ export interface ITicketAccessAuditExportPreview {
432
+ filters: ITicketAccessAuditFilters;
433
+ from?: Date;
434
+ to?: Date;
435
+ estimatedEventCount: number;
436
+ includesSensitiveData: boolean;
437
+ includedActions: TicketAccessAuditAction[];
438
+ wideRangeWarning?: string;
333
439
  }
334
440
  export interface ITicketImpersonationSession {
335
441
  id: string;
@@ -372,6 +478,8 @@ export interface ITicketAuthorizationRequest {
372
478
  evaluatedAt?: Date;
373
479
  subjectContext?: ITicketAuthorizationSubjectContext;
374
480
  ticketContext?: ITicketAuthorizationTicketContext;
481
+ record?: boolean;
482
+ purpose?: string;
375
483
  }
376
484
  export interface ITicketAuthorizationSubjectContext {
377
485
  isAgent?: boolean;
@@ -427,8 +535,23 @@ export interface ICreateTicketLegalHoldDto {
427
535
  }
428
536
  export interface IReleaseTicketLegalHoldDto {
429
537
  expectedVersion: number;
430
- legalHoldId: string;
431
- reason: string;
538
+ releaseReason: TicketLegalHoldReleaseReason;
539
+ releaseNotes?: string;
540
+ }
541
+ export interface ITicketSuspendedRetentionPolicy {
542
+ id: string;
543
+ name: string;
544
+ action: TicketRetentionAction;
545
+ retentionDays: number;
546
+ }
547
+ export interface ITicketLegalHoldsResponse {
548
+ onHold: boolean;
549
+ holds: ITicketLegalHold[];
550
+ suspendedPolicies: ITicketSuspendedRetentionPolicy[];
551
+ }
552
+ export interface ITicketLegalHoldListEntry extends ITicketLegalHold {
553
+ ticketNumber: number;
554
+ ticketTitle: string;
432
555
  }
433
556
  export interface ICreateTicketDelegatedAccessDto {
434
557
  delegateId: string;
@@ -443,3 +566,4 @@ export interface IStartTicketImpersonationDto {
443
566
  reason: string;
444
567
  expiresAt: Date;
445
568
  }
569
+ export type TicketAccessAuditPage = ITicketCursorResponse<ITicketAccessAuditEvent>;
@@ -1,6 +1,6 @@
1
1
  "use strict";
2
2
  Object.defineProperty(exports, "__esModule", { value: true });
3
- exports.TicketDelegatedAccessStatus = exports.TicketAccessAuditAction = exports.TicketLegalHoldStatus = exports.TicketRetentionAction = exports.TicketRedactionStatus = exports.TicketMaskingStrategy = exports.TicketDataClassification = exports.TicketSensitivityLevel = exports.TicketPolicyConditionGroupOperator = exports.TicketPolicyEffect = exports.TicketSecurityOperation = exports.TicketSecurityResourceType = void 0;
3
+ exports.TicketLegalHoldReleaseReason = exports.TicketDelegatedAccessStatus = exports.TicketAccessAuditAction = exports.TicketLegalHoldStatus = exports.TicketRetentionAction = exports.TicketRedactionStatus = exports.TicketMaskingStrategy = exports.TicketDataClassification = exports.TicketSensitivityLevel = exports.TicketPolicyConditionGroupOperator = exports.TicketPolicyEffect = exports.TicketSecurityOperation = exports.TicketSecurityResourceType = void 0;
4
4
  var TicketSecurityResourceType;
5
5
  (function (TicketSecurityResourceType) {
6
6
  TicketSecurityResourceType["TICKET"] = "TICKET";
@@ -105,3 +105,12 @@ var TicketDelegatedAccessStatus;
105
105
  TicketDelegatedAccessStatus["EXPIRED"] = "EXPIRED";
106
106
  TicketDelegatedAccessStatus["REJECTED"] = "REJECTED";
107
107
  })(TicketDelegatedAccessStatus || (exports.TicketDelegatedAccessStatus = TicketDelegatedAccessStatus = {}));
108
+ var TicketLegalHoldReleaseReason;
109
+ (function (TicketLegalHoldReleaseReason) {
110
+ TicketLegalHoldReleaseReason["MATTER_CLOSED"] = "MATTER_CLOSED";
111
+ TicketLegalHoldReleaseReason["NO_LONGER_RELEVANT"] = "NO_LONGER_RELEVANT";
112
+ TicketLegalHoldReleaseReason["APPLIED_IN_ERROR"] = "APPLIED_IN_ERROR";
113
+ TicketLegalHoldReleaseReason["SUPERSEDED"] = "SUPERSEDED";
114
+ TicketLegalHoldReleaseReason["OBLIGATION_EXPIRED"] = "OBLIGATION_EXPIRED";
115
+ TicketLegalHoldReleaseReason["OTHER"] = "OTHER";
116
+ })(TicketLegalHoldReleaseReason || (exports.TicketLegalHoldReleaseReason = TicketLegalHoldReleaseReason = {}));
@@ -37,16 +37,6 @@ interface IChannelInfo {
37
37
  */
38
38
  status?: string;
39
39
  }
40
- /**
41
- * Fallback routing used only when no published Flow entry point matches the
42
- * channel, or when the selected Flow cannot produce a valid disposition.
43
- *
44
- * Flow-to-channel bindings remain authoritative in FlowEntryPoint.
45
- */
46
- interface ChannelConversationRoutingConfig {
47
- /** Stable id of a ConversationQueue in the same space as the channel. */
48
- defaultQueueId: string;
49
- }
50
40
  interface IChannel {
51
41
  id?: string | null;
52
42
  spaceId?: string | null;
@@ -54,28 +44,13 @@ interface IChannel {
54
44
  description?: string | null;
55
45
  type?: ChannelType | null;
56
46
  permissions?: Permission[] | null;
57
- /**
58
- * @deprecated Legacy channel assignment configuration. Use QueueRoutingConfig.
59
- */
60
47
  assignTo?: ConversationAssigned;
61
- /**
62
- * @deprecated Legacy channel assignment configuration. Use QueueRoutingConfig.
63
- */
64
48
  assignMethod: AssignMethod;
65
- /**
66
- * @deprecated Ownership is produced by the routing decision.
67
- */
68
49
  assignToOwner?: boolean;
69
50
  /**
70
51
  * habilita la creacion de conversaciones para este canal, si esta en false, los mensajes entrantes no generaran conversaciones
71
52
  */
72
53
  conversationsEnabled: boolean | false;
73
- /**
74
- * Default Queue for newly-created conversations that are not handled by a
75
- * Flow. Store only the Queue id; Queue configuration remains authoritative
76
- * in the Conversations domain.
77
- */
78
- conversationRouting?: ChannelConversationRoutingConfig | null;
79
54
  /**
80
55
  * Gets or sets a value indicating whether webhook notifications are enabled.
81
56
  * Redirects incoming messages to the specified webhook URL when set to true.
@@ -121,4 +96,4 @@ declare enum channelStatus {
121
96
  SUSPENDED = 7,
122
97
  CONFIGURATION_PENDING = 9
123
98
  }
124
- export { IChannel, IChannelInfo, ChannelConversationRoutingConfig, channelStatus, MessagingAvailability };
99
+ export { IChannel, IChannelInfo, channelStatus, MessagingAvailability };
@@ -14,7 +14,7 @@ export interface IBusiness {
14
14
  counters?: ICounters;
15
15
  name: string;
16
16
  imageUrl: string;
17
- ownerUserId?: string;
17
+ owner?: string;
18
18
  membersId: string[];
19
19
  members: IContactInfo[];
20
20
  phones: IContactAddress[];
@@ -54,7 +54,7 @@ export interface IContact {
54
54
  lastName: string;
55
55
  imageUrl: string;
56
56
  birthDate?: Date | null;
57
- ownerUserId?: string;
57
+ owner?: string;
58
58
  businessId?: string;
59
59
  businessName?: string;
60
60
  phones: IContactAddress[];