@trii/types 2.10.718 → 2.10.720

package/dist/Tickets/AI.d.ts

@@ -1,4 +1,4 @@
-import { ITicketProperty, TicketPropertyValue } from "./Common";
+import { ITicketAuditedEntity, ITicketProperty, TicketPropertyValue } from "./Common";
 import { TicketMetricCode } from "./Dashboard";
 import { TicketSecurityOperation } from "./Security";
 /** Identifies the native AI experiences that Tickets can request from the central AI module. */
@@ -105,6 +105,7 @@ export declare enum TicketAIContextScope {
 }
 /** Configuration exposed by Tickets so UI and Flow know which AI experiences are available and permitted. */
 export interface ITicketAICapabilityDefinition {
+    spaceId: string;
     code: TicketAICapability;
     name: string;
     description: string;
@@ -117,9 +118,24 @@ export interface ITicketAICapabilityDefinition {
     promptTemplateId?: string;
     minimumConfidence?: number;
     requireHumanApproval: boolean;
+    createdAt?: Date;
+    createdBy?: string;
+    updatedAt?: Date;
+    updatedBy?: string;
+}
+export interface IUpdateTicketAICapabilityDto {
+    enabled: boolean;
+    allowedRoleIds?: string[];
+    requiredOperations?: TicketSecurityOperation[];
+    contextScopes: TicketAIContextScope[];
+    providerId?: string;
+    modelId?: string;
+    promptTemplateId?: string;
+    minimumConfidence?: number;
+    requireHumanApproval: boolean;
 }
 /** Per-tenant policy enforced before any ticket context is sent to a model. */
-export interface ITicketAIPolicy {
+export interface ITicketAIPolicy extends ITicketAuditedEntity {
     id: string;
     spaceId: string;
     name: string;
@@ -141,6 +157,38 @@ export interface ITicketAIPolicy {
     updatedAt?: Date;
     updatedBy?: string;
 }
+export interface ICreateTicketAIPolicyDto {
+    name: string;
+    enabled?: boolean;
+    allowedCapabilities: TicketAICapability[];
+    allowedContextScopes: TicketAIContextScope[];
+    excludedFieldNameKeys?: string[];
+    allowPii: boolean;
+    allowSensitivePii: boolean;
+    redactBeforeInference: boolean;
+    retainInputs: boolean;
+    retainOutputs: boolean;
+    retentionDays?: number;
+    maximumTokensPerRequest?: number;
+    maximumCostPerRequest?: number;
+    requireSourceCitations?: boolean;
+}
+export interface IUpdateTicketAIPolicyDto {
+    name?: string;
+    enabled?: boolean;
+    allowedCapabilities?: TicketAICapability[];
+    allowedContextScopes?: TicketAIContextScope[];
+    excludedFieldNameKeys?: string[];
+    allowPii?: boolean;
+    allowSensitivePii?: boolean;
+    redactBeforeInference?: boolean;
+    retainInputs?: boolean;
+    retainOutputs?: boolean;
+    retentionDays?: number;
+    maximumTokensPerRequest?: number;
+    maximumCostPerRequest?: number;
+    requireSourceCitations?: boolean;
+}
 /** Request issued by an agent-facing UI for summaries, replies, rewrites or recommendations. */
 export interface ICreateTicketAIAssistanceDto {
     ticketId: string;

package/dist/Tickets/AdvancedApi.d.ts

@@ -1,5 +1,5 @@
 import { MessageVisibility } from "../Common/Messages/Message";
-import { ITicketAttachment, ITicketProperty, TicketPriority, TicketPropertyValue } from "./Common";
+import { ITicketAttachment, ITicketAuditedEntity, ITicketProperty, TicketPriority, TicketPropertyValue } from "./Common";
 import { ITicketFilter, ITicketCursorRequest, ITicketCursorResponse } from "./Api";
 import { ITicketTimelineEntry } from "./Conversation";
 import { ISlaMetricCycle } from "./Sla";
@@ -307,7 +307,7 @@ export type ITicketMacroAction = {
     type: TicketMacroActionType.ENQUEUE;
     queueId: string;
 };
-export interface ITicketMacro {
+export interface ITicketMacro extends ITicketAuditedEntity {
     id: string;
     spaceId: string;
     name: string;
@@ -329,6 +329,20 @@ export interface IApplyTicketMacroDto {
     };
     idempotencyKey: string;
 }
+export interface ICreateTicketMacroDto {
+    name: string;
+    description?: string;
+    actions: ITicketMacroAction[];
+    allowedRoleIds?: string[];
+    enabled?: boolean;
+}
+export interface IUpdateTicketMacroDto {
+    name?: string;
+    description?: string;
+    actions?: ITicketMacroAction[];
+    allowedRoleIds?: string[];
+    enabled?: boolean;
+}
 export declare enum TicketBulkOperationType {
     UPDATE = "UPDATE",
     ASSIGN = "ASSIGN",

package/dist/Tickets/Routing.d.ts

@@ -342,3 +342,51 @@ export type IUpdateTicketRoutingPolicyDto = Partial<ICreateTicketRoutingPolicyDt
 export interface IReorderTicketRoutingPoliciesDto {
     orderedIds: string[];
 }
+export declare enum TicketSkillWarningCode {
+    ENABLED_BUT_UNASSIGNED = "ENABLED_BUT_UNASSIGNED",
+    DISABLED_BUT_REFERENCED = "DISABLED_BUT_REFERENCED",
+    REQUIRED_BY_QUEUE_BUT_UNMET = "REQUIRED_BY_QUEUE_BUT_UNMET"
+}
+export interface ITicketSkillUsageSummary {
+    agentsCount: number;
+    queuesCount: number;
+    policiesCount: number;
+}
+export interface ITicketSkillUsageRef {
+    id: string;
+    name: string;
+}
+export interface ITicketSkillUsage {
+    agents: number;
+    queues: ITicketSkillUsageRef[];
+    policies: ITicketSkillUsageRef[];
+}
+export interface ITicketSkillWithUsage extends ITicketSkill {
+    usage: ITicketSkillUsageSummary;
+    warnings: TicketSkillWarningCode[];
+}
+export interface ICreateAgentTicketSkillDto {
+    userId: string;
+    skillId: string;
+    proficiency?: number;
+    priority?: number;
+    enabled?: boolean;
+    validFrom?: Date;
+    validUntil?: Date;
+}
+export type IUpdateAgentTicketSkillDto = Partial<Omit<ICreateAgentTicketSkillDto, "userId" | "skillId">>;
+export interface IAgentChannelCapacityConfig {
+    id: string;
+    userId: string;
+    channelType?: ChannelType;
+    maximumConcurrent: number;
+    reservedCapacity?: number;
+    effectiveCapacity: number;
+}
+export interface ICreateAgentChannelCapacityDto {
+    userId: string;
+    channelType?: ChannelType;
+    maximumConcurrent: number;
+    reservedCapacity?: number;
+}
+export type IUpdateAgentChannelCapacityDto = Partial<Omit<ICreateAgentChannelCapacityDto, "userId" | "channelType">>;

package/dist/Tickets/Routing.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.TicketAssignmentEndReason = exports.TicketEscalationActionType = exports.TicketEscalationTrigger = exports.TicketSkillRelaxationMode = exports.TicketQueueOrderDirection = exports.TicketQueueOrderCriterion = exports.TicketRoutingConditionGroupOperator = exports.AgentAvailabilityStatus = exports.TicketRoutingStatus = exports.TicketRoutingStrategy = void 0;
+exports.TicketSkillWarningCode = exports.TicketAssignmentEndReason = exports.TicketEscalationActionType = exports.TicketEscalationTrigger = exports.TicketSkillRelaxationMode = exports.TicketQueueOrderDirection = exports.TicketQueueOrderCriterion = exports.TicketRoutingConditionGroupOperator = exports.AgentAvailabilityStatus = exports.TicketRoutingStatus = exports.TicketRoutingStrategy = void 0;
 var TicketRoutingStrategy;
 (function (TicketRoutingStrategy) {
     TicketRoutingStrategy["ROUND_ROBIN"] = "ROUND_ROBIN";
@@ -85,3 +85,9 @@ var TicketAssignmentEndReason;
     TicketAssignmentEndReason["EXPIRED"] = "EXPIRED";
     TicketAssignmentEndReason["MANUAL"] = "MANUAL";
 })(TicketAssignmentEndReason || (exports.TicketAssignmentEndReason = TicketAssignmentEndReason = {}));
+var TicketSkillWarningCode;
+(function (TicketSkillWarningCode) {
+    TicketSkillWarningCode["ENABLED_BUT_UNASSIGNED"] = "ENABLED_BUT_UNASSIGNED";
+    TicketSkillWarningCode["DISABLED_BUT_REFERENCED"] = "DISABLED_BUT_REFERENCED";
+    TicketSkillWarningCode["REQUIRED_BY_QUEUE_BUT_UNMET"] = "REQUIRED_BY_QUEUE_BUT_UNMET";
+})(TicketSkillWarningCode || (exports.TicketSkillWarningCode = TicketSkillWarningCode = {}));

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@trii/types",
-  "version": "2.10.718",
+  "version": "2.10.720",
   "description": "Types definitions for Trii projects - ",
   "main": "dist/index.js",
   "types": "dist/index.d.ts",