@trii/types 2.10.715 → 2.10.717

package/dist/Tickets/Automation.d.ts

@@ -196,6 +196,7 @@ export interface ITicketAutomationActionExecution {
     result?: ITicketAutomationActionResult;
 }
 /** Tenant safety limits enforced by Tickets before accepting Flow-originated actions. */
+/** Tenant safety limits enforced by Tickets before accepting Flow-originated actions. */
 export interface ITicketAutomationLimits {
     spaceId: string;
     maximumCausalDepth: number;
@@ -204,6 +205,22 @@ export interface ITicketAutomationLimits {
     maximumEventsPerTicketPerMinute: number;
     ignoreSameFlowCausedEvents: boolean;
     deadLetterAfterAttempts: number;
+    /** 0 for a space that has never saved its limits; the first PUT creates version 1. */
+    version: number;
+    createdAt?: Date;
+    createdBy?: string;
+    updatedAt?: Date;
+    updatedBy?: string;
+}
+/** Replaces the whole automation limits record; expectedVersion guards concurrent edits. */
+export interface IUpdateTicketAutomationLimitsDto {
+    expectedVersion: number;
+    maximumCausalDepth: number;
+    maximumActionsPerExecution: number;
+    maximumActionsPerTicketPerMinute: number;
+    maximumEventsPerTicketPerMinute: number;
+    ignoreSameFlowCausedEvents: boolean;
+    deadLetterAfterAttempts: number;
 }
 /** Loop-check request evaluated before dispatching an event or executing an action. */
 export interface ITicketAutomationGuardRequest {
@@ -235,3 +252,21 @@ export interface ITicketFlowBinding extends ITicketAuditedEntity {
     updatedAt?: Date;
     updatedBy?: string;
 }
+export interface ICreateTicketFlowBindingDto {
+    name: string;
+    trigger: TicketAutomationTrigger;
+    flowId: string;
+    flowVersion?: number;
+    categoryIds?: string[];
+    enabled?: boolean;
+    ignoreEventsCausedBySameFlow?: boolean;
+}
+export interface IUpdateTicketFlowBindingDto {
+    name?: string;
+    trigger?: TicketAutomationTrigger;
+    flowId?: string;
+    flowVersion?: number;
+    categoryIds?: string[];
+    enabled?: boolean;
+    ignoreEventsCausedBySameFlow?: boolean;
+}

package/dist/Tickets/Routing.d.ts

@@ -1,6 +1,6 @@
-import { ChannelType } from '../Common/Channels/ChannelType';
-import { ITicketAuditedEntity, TicketPriority, TicketPropertyValue } from './Common';
-import { TicketConditionOperator } from './Workflow';
+import { ChannelType } from "../Common/Channels/ChannelType";
+import { ITicketAuditedEntity, TicketPriority, TicketPropertyValue } from "./Common";
+import { TicketConditionOperator } from "./Workflow";
 export declare enum TicketRoutingStrategy {
     ROUND_ROBIN = "ROUND_ROBIN",
     LEAST_BUSY = "LEAST_BUSY",
@@ -288,3 +288,57 @@ export interface IManualRouteTicketDto {
     agentId?: string;
     reason?: string;
 }
+export interface ICreateTicketQueueDto {
+    name: string;
+    description?: string;
+    enabled: boolean;
+    priority: number;
+    conditions?: ITicketRoutingConditionGroup;
+    primaryGroupIds: string[];
+    fallbackGroupIds?: string[];
+    strategy: TicketRoutingStrategy;
+    ordering: ITicketQueueOrder[];
+    skillRequirements?: ITicketSkillRequirement[];
+    offerTimeoutSeconds?: number;
+    maximumWaitMinutes?: number;
+    escalationPolicyId?: string;
+}
+export type IUpdateTicketQueueDto = Partial<ICreateTicketQueueDto>;
+export interface ICreateTicketSkillDto {
+    name: string;
+    description?: string;
+    enabled?: boolean;
+}
+export type IUpdateTicketSkillDto = Partial<ICreateTicketSkillDto>;
+export interface ICreateTicketEscalationPolicyDto {
+    name: string;
+    description?: string;
+    enabled?: boolean;
+    steps: ITicketEscalationStep[];
+}
+export type IUpdateTicketEscalationPolicyDto = Partial<ICreateTicketEscalationPolicyDto>;
+export interface ITicketQueueSimulateRequestDto {
+    queueId?: string;
+    conditions?: ITicketRoutingConditionGroup;
+    sampleTicket: Record<string, unknown>;
+}
+export interface ITicketQueueSimulateResponseDto {
+    wouldEnter: boolean;
+    reasons: string[];
+}
+export interface ICreateTicketRoutingPolicyDto {
+    name: string;
+    description?: string;
+    enabled: boolean;
+    priority: number;
+    conditions?: ITicketRoutingConditionGroup;
+    queueId: string;
+    strategyOverride?: TicketRoutingStrategy;
+    skillRequirements?: ITicketSkillRequirement[];
+    validFrom?: Date;
+    validUntil?: Date;
+}
+export type IUpdateTicketRoutingPolicyDto = Partial<ICreateTicketRoutingPolicyDto>;
+export interface IReorderTicketRoutingPoliciesDto {
+    orderedIds: string[];
+}

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@trii/types",
-  "version": "2.10.715",
+  "version": "2.10.717",
   "description": "Types definitions for Trii projects - ",
   "main": "dist/index.js",
   "types": "dist/index.d.ts",