@trii/types 2.10.692 → 2.10.695
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/Automations/Capabilities/Capability.d.ts +33 -0
- package/dist/Automations/Capabilities/Capability.js +15 -1
- package/dist/Automations/Executions/Execution.d.ts +106 -0
- package/dist/Automations/Executions/Execution.js +40 -1
- package/dist/Automations/Executions/Testing.d.ts +166 -0
- package/dist/Automations/Executions/Testing.js +54 -0
- package/dist/Automations/Executions/index.d.ts +1 -0
- package/dist/Automations/Executions/index.js +1 -0
- package/dist/Conversations/Conversation.d.ts +8 -8
- package/dist/Conversations/InboxMongo.d.ts +12 -12
- package/dist/Conversations/Routing.d.ts +10 -10
- package/dist/Tickets/Dashboard.d.ts +1 -0
- package/dist/index.d.ts +23 -23
- package/dist/index.js +59 -59
- package/dist/src/Common/Channels/Channel.d.ts +1 -26
- package/dist/src/Contacts/contacts.d.ts +2 -2
- package/dist/src/Conversations/Conversation.d.ts +48 -241
- package/dist/src/Conversations/Conversation.js +34 -14
- package/dist/src/Conversations/DashBoard/dashboard.d.ts +2 -2
- package/dist/src/Conversations/DashBoard/dashboardForms.d.ts +44 -0
- package/dist/src/Conversations/DashBoard/dashboardForms.js +24 -0
- package/dist/src/Conversations/Flows/Workflows/Workflow.d.ts +123 -280
- package/dist/src/Conversations/Flows/Workflows/Workflow.js +35 -85
- package/dist/src/Conversations/Groups/Group.d.ts +8 -2
- package/dist/src/Conversations/Groups/Group.js +6 -0
- package/dist/src/Conversations/Label.d.ts +1 -1
- package/dist/src/Conversations/WebHook.d.ts +1 -1
- package/dist/src/Conversations/index.d.ts +1 -9
- package/dist/src/Conversations/index.js +1 -9
- package/dist/src/Tickets/Category.d.ts +0 -18
- package/dist/src/Tickets/Dashboard.d.ts +0 -77
- package/dist/src/Tickets/Dashboard.js +1 -13
- package/dist/src/Tickets/Fields.d.ts +0 -1
- package/dist/src/Tickets/Layouts.d.ts +1 -3
- package/dist/src/Tickets/Workflow.d.ts +0 -20
- package/dist/src/Users/UserTrii.d.ts +0 -10
- package/dist/src/Users/UserTrii.js +1 -8
- package/dist/src/index.d.ts +0 -3
- package/dist/src/index.js +1 -4
- package/package.json +1 -1
- package/dist/AI/MapPolygon.d.ts +0 -22
- package/dist/AI/MapPolygon.js +0 -2
- package/dist/Conversations/Flows/Nodes/NodeAIChatBot.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeAIChatBot.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeApi.d.ts +0 -2
- package/dist/Conversations/Flows/Nodes/NodeApi.js +0 -183
- package/dist/Conversations/Flows/Nodes/NodeBotIA.d.ts +0 -15
- package/dist/Conversations/Flows/Nodes/NodeBotIA.js +0 -6
- package/dist/Conversations/Flows/Nodes/NodeChatBotIA.d.ts +0 -15
- package/dist/Conversations/Flows/Nodes/NodeChatBotIA.js +0 -6
- package/dist/Conversations/Flows/Nodes/NodeConditional.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeConditional.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeContactSearch.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeContactSearch.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeContactUpdate.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeContactUpdate.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeConversationAssignTo.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeConversationAssignTo.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeConversationFinalize.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeConversationFinalize.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeConversationUpdate.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeConversationUpdate.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeFillForm.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeFillForm.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeFillTicket.d.ts +0 -1
- package/dist/Conversations/Flows/Nodes/NodeFillTicket.js +0 -9
- package/dist/Conversations/Flows/Nodes/NodeGoogleCalendar.d.ts +0 -20
- package/dist/Conversations/Flows/Nodes/NodeGoogleCalendar.js +0 -2
- package/dist/Conversations/Flows/Nodes/NodeGoogleMaps copy.d.ts +0 -12
- package/dist/Conversations/Flows/Nodes/NodeGoogleMaps copy.js +0 -6
- package/dist/Conversations/Flows/Nodes/NodeGoogleMaps.d.ts +0 -15
- package/dist/Conversations/Flows/Nodes/NodeGoogleMaps.js +0 -2
- package/dist/Conversations/Flows/Nodes/NodeMsgReply.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeMsgReply.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeMsgSend.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeMsgSend.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeMsgText.d.ts +0 -1
- package/dist/Conversations/Flows/Nodes/NodeMsgText.js +0 -27
- package/dist/Conversations/Flows/Nodes/NodeMsgWaitResponse.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeMsgWaitResponse.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeRedirect.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeRedirect.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeSendEmail.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeSendEmail.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeSqlQuery.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeSqlQuery.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeStart.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeStart.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeTimeScheduleControl.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeTimeScheduleControl.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeTimeTimer.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeTimeTimer.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeTimeWaitUntil.d.ts +0 -0
- package/dist/Conversations/Flows/Nodes/NodeTimeWaitUntil.js +0 -0
- package/dist/Conversations/Flows/Nodes/NodeToolCalculator.d.ts +0 -2
- package/dist/Conversations/Flows/Nodes/NodeToolCalculator.js +0 -37
- package/dist/Conversations/Flows/Nodes/NodeToolContacts.d.ts +0 -2
- package/dist/Conversations/Flows/Nodes/NodeToolContacts.js +0 -59
- package/dist/Conversations/Flows/Nodes/NodeToolFunction.d.ts +0 -2
- package/dist/Conversations/Flows/Nodes/NodeToolFunction.js +0 -45
- package/dist/Conversations/Flows/Nodes/NodeToolGoogleCalendar.d.ts +0 -2
- package/dist/Conversations/Flows/Nodes/NodeToolGoogleCalendar.js +0 -87
- package/dist/Conversations/Flows/Nodes/NodeToolGoogleMaps.d.ts +0 -1
- package/dist/Conversations/Flows/Nodes/NodeToolGoogleMaps.js +0 -2
- package/dist/Conversations/Flows/Nodes/NodeToolKnowledge.d.ts +0 -2
- package/dist/Conversations/Flows/Nodes/NodeToolKnowledge.js +0 -52
- package/dist/Conversations/Flows/Nodes/NodeToolMapsCheckPolygon.d.ts +0 -2
- package/dist/Conversations/Flows/Nodes/NodeToolMapsCheckPolygon.js +0 -59
- package/dist/Conversations/Flows/Nodes/NodeToolMcpClient.d.ts +0 -2
- package/dist/Conversations/Flows/Nodes/NodeToolMcpClient.js +0 -45
- package/dist/Conversations/Flows/Nodes/NodeToolShoppingCart.d.ts +0 -2
- package/dist/Conversations/Flows/Nodes/NodeToolShoppingCart.js +0 -81
- package/dist/Conversations/Flows/Nodes/index.d.ts +0 -24
- package/dist/Conversations/Flows/Nodes/index.js +0 -40
- package/dist/Presence/ChannelRoutingState.d.ts +0 -17
- package/dist/Presence/ChannelRoutingState.js +0 -9
- package/dist/Tickets/AccessLevel.d.ts +0 -5
- package/dist/Tickets/AccessLevel.js +0 -9
- package/dist/src/Automations/Capabilities/Capability.d.ts +0 -48
- package/dist/src/Automations/Capabilities/Capability.js +0 -9
- package/dist/src/Automations/Capabilities/index.d.ts +0 -1
- package/dist/src/Automations/Capabilities/index.js +0 -17
- package/dist/src/Automations/Common.d.ts +0 -47
- package/dist/src/Automations/Common.js +0 -18
- package/dist/src/Automations/Events/Event.d.ts +0 -41
- package/dist/src/Automations/Events/Event.js +0 -2
- package/dist/src/Automations/Events/index.d.ts +0 -1
- package/dist/src/Automations/Events/index.js +0 -17
- package/dist/src/Automations/Executions/Execution.d.ts +0 -114
- package/dist/src/Automations/Executions/Execution.js +0 -23
- package/dist/src/Automations/Executions/index.d.ts +0 -1
- package/dist/src/Automations/Executions/index.js +0 -17
- package/dist/src/Automations/Flows/Canvas.d.ts +0 -86
- package/dist/src/Automations/Flows/Canvas.js +0 -34
- package/dist/src/Automations/Flows/Flow.d.ts +0 -102
- package/dist/src/Automations/Flows/Flow.js +0 -34
- package/dist/src/Automations/Flows/Requests.d.ts +0 -71
- package/dist/src/Automations/Flows/Requests.js +0 -2
- package/dist/src/Automations/Flows/Validation.d.ts +0 -28
- package/dist/src/Automations/Flows/Validation.js +0 -9
- package/dist/src/Automations/Flows/index.d.ts +0 -4
- package/dist/src/Automations/Flows/index.js +0 -20
- package/dist/src/Automations/Nodes/Node.d.ts +0 -75
- package/dist/src/Automations/Nodes/Node.js +0 -18
- package/dist/src/Automations/Nodes/index.d.ts +0 -1
- package/dist/src/Automations/Nodes/index.js +0 -17
- package/dist/src/Automations/index.d.ts +0 -6
- package/dist/src/Automations/index.js +0 -22
- package/dist/src/Chats/Chat.d.ts +0 -61
- package/dist/src/Chats/Chat.js +0 -28
- package/dist/src/Conversations/Assignment.d.ts +0 -81
- package/dist/src/Conversations/Assignment.js +0 -4
- package/dist/src/Conversations/InboxMongo.d.ts +0 -154
- package/dist/src/Conversations/InboxMongo.js +0 -128
- package/dist/src/Conversations/InboxProjection.d.ts +0 -162
- package/dist/src/Conversations/InboxProjection.js +0 -2
- package/dist/src/Conversations/Outbox.d.ts +0 -24
- package/dist/src/Conversations/Outbox.js +0 -4
- package/dist/src/Conversations/Queue.d.ts +0 -107
- package/dist/src/Conversations/Queue.js +0 -4
- package/dist/src/Conversations/Routing.d.ts +0 -164
- package/dist/src/Conversations/Routing.js +0 -2
- package/dist/src/Conversations/Sla.d.ts +0 -227
- package/dist/src/Conversations/Sla.js +0 -6
- package/dist/src/Conversations/Transfer.d.ts +0 -73
- package/dist/src/Conversations/Transfer.js +0 -2
- package/dist/src/Forms/API.d.ts +0 -53
- package/dist/src/Forms/API.js +0 -2
- package/dist/src/Forms/SubmittedForm.d.ts +0 -56
- package/dist/src/Forms/SubmittedForm.js +0 -9
- package/dist/src/Forms/index.d.ts +0 -2
- package/dist/src/Forms/index.js +0 -18
- package/dist/src/Presence/AgentPause.d.ts +0 -24
- package/dist/src/Presence/AgentPause.js +0 -19
- package/dist/src/Presence/QueueParticipation.d.ts +0 -17
- package/dist/src/Presence/QueueParticipation.js +0 -2
- package/dist/src/Presence/QueueRoutingState.d.ts +0 -27
- package/dist/src/Presence/QueueRoutingState.js +0 -9
- package/dist/src/Presence/index.d.ts +0 -3
- package/dist/src/Presence/index.js +0 -19
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@@ -26,27 +26,27 @@ export interface PartyOwnerAssigneeResolver {
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mode: 'prefer' | 'required';
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}
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export type QueueOwnerAssigneeResolver = PartyOwnerAssigneeResolver;
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export type QueueRoutingPolicy = QueueRoutingPolicyBase & {
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export type QueueRoutingPolicy = (QueueRoutingPolicyBase & {
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distributionMode: 'shared';
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strategy?: never;
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ownerResolver?: never;
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} | QueueRoutingPolicyBase & {
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}) | (QueueRoutingPolicyBase & {
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distributionMode: 'manual_pull';
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strategy?: never;
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ownerResolver?: never;
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} | QueueRoutingPolicyBase & {
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}) | (QueueRoutingPolicyBase & {
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distributionMode: 'exclusive';
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strategy: QueueRoutingStrategy;
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ownerResolver?: undefined | PartyOwnerAssigneeResolver & {
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ownerResolver?: undefined | (PartyOwnerAssigneeResolver & {
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mode: 'prefer';
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};
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} | QueueRoutingPolicyBase & {
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});
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}) | (QueueRoutingPolicyBase & {
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distributionMode: 'exclusive';
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strategy?: never;
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ownerResolver: PartyOwnerAssigneeResolver & {
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mode: 'required';
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};
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};
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});
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export type QueueRoutingConfig = QueueRoutingPolicy & {
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queueId: string;
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spaceId: string;
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@@ -133,15 +133,15 @@ export type PartyOwnerAssigneeEvaluation = {
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}>;
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outcome: 'selected';
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nextStep?: never;
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} | FailedPartyOwnerEvaluation & {
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} | (FailedPartyOwnerEvaluation & {
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type: 'party_owner';
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mode: 'prefer';
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nextStep: 'strategy';
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} | FailedPartyOwnerEvaluation & {
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}) | (FailedPartyOwnerEvaluation & {
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type: 'party_owner';
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mode: 'required';
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nextStep: 'fallback';
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};
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});
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export interface RoutingDecision {
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decisionId: string;
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spaceId: string;
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supportsPercentile?: boolean;
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supportsRealTime?: boolean;
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higherIsBetter?: boolean;
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supportedFilters: (keyof Omit<ITicketAnalyticsFilter, 'range'>)[];
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}
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export interface ITicketMetricQuery {
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metric: TicketMetricCode;
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package/dist/index.d.ts
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export * as Accounts from './Accounts/index';
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export * as AuditLogs from './AuditLogs/index';
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export * as Common from './Common/index';
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export * as Contacts from './Contacts/index';
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export * as Calendar from './Calendar/index';
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export * as Conversations from './Conversations/index';
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export * as Calls from './Calls/index';
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export * as Security from './Security/index';
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export * as Reports from './Reports/index';
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export * as Spaces from './Spaces/index';
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export * as Tickets from './Tickets/index';
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export * as Sales from './Sales/index';
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export * as Collections from './Collections/index';
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export * as Users from './Users/index';
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export * as Presence from './Presence/index';
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export * as ApiResponses from './ApiResponses/index';
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export * as EventsQueue from './Common/EventsQueue/index';
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export * as APIKeys from './PublicAPI/apiKey';
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export * as AI from './AI/index';
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export * as Shop from './Shop/index';
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export * as APIResponses from './ApiResponses/index';
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export * as Forms from './Forms/index';
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export * as Automations from './Automations/index';
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export * as Accounts from './Accounts/index';
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export * as AuditLogs from './AuditLogs/index';
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export * as Common from './Common/index';
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export * as Contacts from './Contacts/index';
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export * as Calendar from './Calendar/index';
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export * as Conversations from './Conversations/index';
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export * as Calls from './Calls/index';
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export * as Security from './Security/index';
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export * as Reports from './Reports/index';
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export * as Spaces from './Spaces/index';
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export * as Tickets from './Tickets/index';
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export * as Sales from './Sales/index';
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export * as Collections from './Collections/index';
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export * as Users from './Users/index';
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export * as Presence from './Presence/index';
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export * as ApiResponses from './ApiResponses/index';
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export * as EventsQueue from './Common/EventsQueue/index';
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export * as APIKeys from './PublicAPI/apiKey';
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export * as AI from './AI/index';
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export * as Shop from './Shop/index';
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export * as APIResponses from './ApiResponses/index';
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export * as Forms from './Forms/index';
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export * as Automations from './Automations/index';
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package/dist/index.js
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@@ -37,16 +37,6 @@ interface IChannelInfo {
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name: string;
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@@ -4,16 +4,16 @@ import { GroupInfo } from "./Groups/Group";
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@@ -21,55 +21,48 @@ export interface IConversation {
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version: number;
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};
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lastMessage: string;
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lastActivityAt: Date;
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labels: ILabel[];
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pinned: boolean;
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/** @deprecated A transfer is represented by an event and the resulting current state. */
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|
transferBy?: string;
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/** @deprecated A transfer is represented by an event and the resulting current state. */
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/** @deprecated Expiration does not own a separate assignment snapshot.*/
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assignedTo?: ConversationAssigned;
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|
participants: UserInfo[];
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|
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spam: boolean;
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|
externalMessagingWindowEndAt?: Date;
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workflowId?: string;
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botStatus: ConversationBotStatus;
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botVars: ConversationBotVar[];
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metadata: IConversationMetadata;
|
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/** Domain objects discussed or served by this conversation. */
|
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contextReferences?: IConversationContextReference[];
|
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|
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finalizedAt: Date;
|
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finalizedBy?: string;
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|
ending?: IEnding;
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qualityEvaluation?: IInteractionQualityEvaluation;
|
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|
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reOpenByUserId?: string;
|
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|
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reOpenPolicyId?: string;
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createdAt: Date;
|
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updatedAt: Date;
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|
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|
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|
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|
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}
|
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|
+
export declare enum ConversationContextType {
|
|
55
|
+
TICKET = "TICKET",
|
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|
+
CONVERSATION = "CONVERSATION",
|
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|
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LEAD = "LEAD",
|
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|
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DEBT = "DEBT"
|
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+
}
|
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|
+
export interface IConversationContextReference {
|
|
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|
+
entityType: ConversationContextType;
|
|
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|
+
entityId: string;
|
|
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|
+
role?: string;
|
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|
+
linkedAt: Date;
|
|
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|
+
linkedBy?: string;
|
|
73
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|
}
|
|
74
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|
export interface IWhatsAppGroupInfo {
|
|
75
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|
whatsappGroupId: string;
|
|
@@ -129,14 +122,29 @@ export declare enum ConversationBotStatus {
|
|
|
129
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|
FINALIZED = 4,
|
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123
|
CANCELED = 5
|
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|
}
|
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|
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export
|
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|
+
export declare class ConversationBotVar {
|
|
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|
title: string;
|
|
134
127
|
value: string;
|
|
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|
}
|
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|
-
|
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|
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|
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|
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|
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|
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|
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|
+
export declare enum ChatType {
|
|
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|
+
/**Conversation with a external channel/contact */
|
|
131
|
+
EXTERNAL = 0,
|
|
132
|
+
/**messages between two users */
|
|
133
|
+
DIRECT = 1,
|
|
134
|
+
/**messages between multiple users */
|
|
135
|
+
GROUP = 2,
|
|
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|
+
/**Messages to discuss a conversation */
|
|
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|
+
DISCUSS_CONVERSATION = 11,
|
|
138
|
+
/**Messages to discuss a ticket */
|
|
139
|
+
DISCUSS_TICKET = 12
|
|
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|
+
}
|
|
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|
+
export interface IChatMemeber {
|
|
142
|
+
joinTimeStamp: Date;
|
|
143
|
+
isAdmin: boolean;
|
|
144
|
+
userId: string;
|
|
145
|
+
user: UserInfo;
|
|
146
|
+
}
|
|
147
|
+
export declare class ConversationAssigned {
|
|
140
148
|
groupInfo?: GroupInfo;
|
|
141
149
|
userInfo?: UserInfo;
|
|
142
150
|
userIds?: string[];
|
|
@@ -145,216 +153,15 @@ export declare enum ConversationDirection {
|
|
|
145
153
|
INBOUND = 1,
|
|
146
154
|
OUTBOUND = 2
|
|
147
155
|
}
|
|
148
|
-
|
|
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|
-
|
|
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|
-
|
|
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|
+
export declare enum ConversationSatus {
|
|
157
|
+
NEW = 1,
|
|
158
|
+
ACTIVE = 2,
|
|
159
|
+
FINALIZED = 3,
|
|
160
|
+
ARCHIVED = 4
|
|
161
|
+
}
|
|
151
162
|
export declare enum AssignMethod {
|
|
152
163
|
ALL = 0,
|
|
153
164
|
ROUND_ROBIN = 1,
|
|
154
165
|
RANDOM = 2,
|
|
155
166
|
LEAST_BUSY = 3
|
|
156
167
|
}
|
|
157
|
-
export declare enum ConversationStatus {
|
|
158
|
-
NEW = 1,
|
|
159
|
-
OPEN = 2,
|
|
160
|
-
ACTIVE = 2,// Alias for OPEN
|
|
161
|
-
RESOLVED = 3,
|
|
162
|
-
FINALIZED = 3,// Alias for RESOLVED
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WAITING = 10
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}
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export type InboxViewId = 'pending' | 'following' | 'sla_warning' | 'sla_breached' | 'team_sla_breached' | 'resolved';
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export type OwnerType = 'user' | 'bot' | 'flow' | 'none';
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export interface NoConversationOwner {
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type: 'none';
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id?: never;
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displayName?: never;
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avatarUrl?: never;
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}
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export interface UserConversationOwner {
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type: 'user';
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id: ID;
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displayName?: string;
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avatarUrl?: string;
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}
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export interface BotConversationOwner {
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type: 'bot';
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id: ID;
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displayName?: string;
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avatarUrl?: string;
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}
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export interface FlowConversationOwner {
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type: 'flow';
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id: ID;
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displayName?: string;
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avatarUrl?: string;
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}
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export type ConversationOwner = NoConversationOwner | UserConversationOwner | BotConversationOwner | FlowConversationOwner;
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export type ConversationAssignmentStatus = 'unrouted' | 'queued' | 'routing' | 'offered' | 'assigned' | 'accepted';
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export type ConversationAssignmentSource = 'routing' | 'manual' | 'transfer' | 'requeue';
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interface QueuedConversationAssignmentBase {
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assignmentId: ID;
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queueId: ID;
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source: ConversationAssignmentSource;
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queuedAt: Date;
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lastRoutingDecisionId?: ID;
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}
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export type ConversationAssignmentSnapshot = {
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status: 'unrouted';
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assignmentId?: never;
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queueId?: never;
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owner: NoConversationOwner | BotConversationOwner | FlowConversationOwner;
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source?: never;
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queuedAt?: never;
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lastRoutingDecisionId?: never;
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offeredAt?: never;
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offerExpiresAt?: never;
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assignedAt?: never;
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acceptedAt?: never;
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} | (QueuedConversationAssignmentBase & {
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status: 'queued' | 'routing';
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owner: NoConversationOwner;
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offeredAt?: never;
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offerExpiresAt?: never;
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assignedAt?: never;
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acceptedAt?: never;
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}) | (QueuedConversationAssignmentBase & {
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status: 'offered';
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owner: UserConversationOwner;
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offeredAt: Date;
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offerExpiresAt?: Date;
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assignedAt?: never;
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acceptedAt?: never;
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|
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}) | (QueuedConversationAssignmentBase & {
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status: 'assigned';
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|
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owner: UserConversationOwner;
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offeredAt?: Date;
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offerExpiresAt?: Date;
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assignedAt: Date;
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acceptedAt?: never;
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|
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}) | (QueuedConversationAssignmentBase & {
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status: 'accepted';
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owner: UserConversationOwner;
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offeredAt?: Date;
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|
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offerExpiresAt?: Date;
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|
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assignedAt: Date;
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|
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acceptedAt: Date;
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|
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});
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|
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export type ActorType = 'user' | 'contact' | 'bot' | 'flow' | 'system';
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|
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export type ParticipantRole = 'owner' | 'collaborator' | 'follower' | 'mentioned' | 'supervisor' | 'bot' | 'flow' | 'historical';
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|
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export type ConversationEventType = 'conversation_created' | 'queued' | 'assigned' | 'accepted' | 'transferred' | 'consult_requested' | 'collaborator_added' | 'participant_added' | 'participant_removed' | 'participation_abandoned' | 'follow_started' | 'follow_stopped' | 'message_sent' | 'message_received' | 'internal_note_added' | 'bot_started' | 'bot_finished' | 'flow_started' | 'flow_finished' | 'status_changed' | 'resolved' | 'reopened' | 'sla_warning' | 'sla_breached' | 'sla_started' | 'sla_paused' | 'sla_resumed' | 'sla_met' | 'sla_overridden';
|
|
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|
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export type ID = string;
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|
246
|
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export type ConversationSubscriptionSource = 'manual' | 'assigned' | 'participated' | 'mentioned' | 'supervisor' | 'rule';
|
|
247
|
-
export type ConversationSubscriptionNotificationEvent = 'customer_message' | 'internal_mention' | 'assignment_change' | 'acceptance' | 'resolution' | 'reopen';
|
|
248
|
-
export type ConversationSubscriptionNotifications = {
|
|
249
|
-
mode: 'all' | 'muted';
|
|
250
|
-
events?: never;
|
|
251
|
-
} | {
|
|
252
|
-
mode: 'custom';
|
|
253
|
-
events: [
|
|
254
|
-
ConversationSubscriptionNotificationEvent,
|
|
255
|
-
...ConversationSubscriptionNotificationEvent[]
|
|
256
|
-
];
|
|
257
|
-
};
|
|
258
|
-
interface ConversationSubscriptionBase {
|
|
259
|
-
id: ID;
|
|
260
|
-
spaceId: string;
|
|
261
|
-
conversationId: ID;
|
|
262
|
-
userId: ID;
|
|
263
|
-
source: ConversationSubscriptionSource;
|
|
264
|
-
notifications: ConversationSubscriptionNotifications;
|
|
265
|
-
createdAt: Date;
|
|
266
|
-
updatedAt: Date;
|
|
267
|
-
version: number;
|
|
268
|
-
}
|
|
269
|
-
/**
|
|
270
|
-
* Current following state for one user/conversation pair.
|
|
271
|
-
*
|
|
272
|
-
* A subscription is persistent product intent. Assignment or participation
|
|
273
|
-
* visibility must not create it unless an explicit auto-follow policy applies.
|
|
274
|
-
*/
|
|
275
|
-
export type ConversationSubscription = (ConversationSubscriptionBase & {
|
|
276
|
-
status: 'following';
|
|
277
|
-
followedAt: Date;
|
|
278
|
-
unfollowedAt?: never;
|
|
279
|
-
}) | (ConversationSubscriptionBase & {
|
|
280
|
-
status: 'unfollowed';
|
|
281
|
-
followedAt: Date;
|
|
282
|
-
unfollowedAt: Date;
|
|
283
|
-
});
|
|
284
|
-
export type InboxVisibilityReason = 'manual_follow' | 'assigned_to_user' | 'shared_queue_member' | 'queue_claimable' | 'active_participant' | 'sla_warning_owner' | 'sla_breached_owner' | 'supervised_queue_sla' | 'supervisor_escalation' | 'resolved_visible';
|
|
285
|
-
export interface ConversationInboxSnapshot {
|
|
286
|
-
interactionKind: 'private' | 'wall_post' | 'comment' | 'mention';
|
|
287
|
-
channelType: string;
|
|
288
|
-
contact: {
|
|
289
|
-
id?: ID;
|
|
290
|
-
displayName: string;
|
|
291
|
-
initials?: string;
|
|
292
|
-
};
|
|
293
|
-
status: ConversationStatus;
|
|
294
|
-
owner: ConversationOwner;
|
|
295
|
-
queueId?: ID;
|
|
296
|
-
preview?: string;
|
|
297
|
-
unreadCount: number;
|
|
298
|
-
priority: 'low' | 'normal' | 'high' | 'urgent';
|
|
299
|
-
sla: {
|
|
300
|
-
status: 'none' | 'running' | 'warning' | 'breached' | 'met';
|
|
301
|
-
deadlineAt?: Date;
|
|
302
|
-
};
|
|
303
|
-
lastActivityAt: Date;
|
|
304
|
-
}
|
|
305
|
-
/**
|
|
306
|
-
* Membership of one materialized conversation in one logical inbox view.
|
|
307
|
-
*
|
|
308
|
-
* visibilityReasons has set semantics: values must be unique and non-empty.
|
|
309
|
-
* Removing one reason preserves the view while at least one reason remains.
|
|
310
|
-
*/
|
|
311
|
-
export interface UserInboxItemView {
|
|
312
|
-
viewId: InboxViewId;
|
|
313
|
-
visibilityReasons: [
|
|
314
|
-
InboxVisibilityReason,
|
|
315
|
-
...InboxVisibilityReason[]
|
|
316
|
-
];
|
|
317
|
-
requiresAction: boolean;
|
|
318
|
-
}
|
|
319
|
-
/**
|
|
320
|
-
* Materialized read model. There is exactly one document for each
|
|
321
|
-
* spaceId + userId + conversationId tuple.
|
|
322
|
-
*
|
|
323
|
-
* views must contain unique viewId values. Delete the document when the last
|
|
324
|
-
* view is removed.
|
|
325
|
-
*/
|
|
326
|
-
export interface UserInboxItemDocument {
|
|
327
|
-
id: ID;
|
|
328
|
-
spaceId: ID;
|
|
329
|
-
userId: ID;
|
|
330
|
-
conversationId: ID;
|
|
331
|
-
views: UserInboxItemView[];
|
|
332
|
-
snapshot: ConversationInboxSnapshot;
|
|
333
|
-
pinned: boolean;
|
|
334
|
-
priorityScore: number;
|
|
335
|
-
sortAt: Date;
|
|
336
|
-
conversationVersion: number;
|
|
337
|
-
subscriptionVersion?: number;
|
|
338
|
-
projectionVersion: number;
|
|
339
|
-
lastSourceEventId: ID;
|
|
340
|
-
projectedAt: Date;
|
|
341
|
-
}
|
|
342
|
-
/**
|
|
343
|
-
* Materialized counters for exactly one user/view pair.
|
|
344
|
-
*
|
|
345
|
-
* total and requiresAction count conversations, never visibility reasons.
|
|
346
|
-
* unread counts conversations whose snapshot.unreadCount is greater than zero,
|
|
347
|
-
* not the number of unread messages.
|
|
348
|
-
*/
|
|
349
|
-
export interface UserInboxCounterDocument {
|
|
350
|
-
id: ID;
|
|
351
|
-
spaceId: ID;
|
|
352
|
-
userId: ID;
|
|
353
|
-
viewId: InboxViewId;
|
|
354
|
-
total: number;
|
|
355
|
-
requiresAction: number;
|
|
356
|
-
unread: number;
|
|
357
|
-
projectionVersion: number;
|
|
358
|
-
updatedAt: Date;
|
|
359
|
-
}
|
|
360
|
-
export {};
|