@trii/types 2.10.678 → 2.10.680

package/dist/Conversations/Sla.d.ts

@@ -0,0 +1,141 @@
+import type { ISchedule } from '../Common/Schedules/Schedules';
+import type { ConversationEventType, ConversationStatus, ID } from './Conversation';
+import type { OutboxEvent } from './Outbox';
+export declare const CONVERSATION_SLA_POLICIES_COLLECTION = "conversation_sla_policies";
+export declare const CONVERSATION_SLA_CYCLES_COLLECTION = "conversation_sla_cycles";
+export declare const CONVERSATION_SLA_EVENTS_COLLECTION = "conversation_sla_events";
+export type ConversationSlaMetric = 'first_response' | 'next_response' | 'assignment' | 'acceptance' | 'resolution';
+/**
+ * continuous counts natural elapsed time, including nights and holidays.
+ * schedule counts only ranges allowed by the referenced customer ISchedule.
+ */
+export type ConversationSlaTimeCalculation = {
+    mode: 'continuous';
+    scheduleId?: never;
+} | {
+    mode: 'schedule';
+    scheduleId: Exclude<ISchedule['id'], null>;
+};
+export interface ConversationSlaWarningThreshold {
+    id: ID;
+    percentage: number;
+}
+export interface ConversationSlaTarget {
+    metric: ConversationSlaMetric;
+    durationSeconds: number;
+    warningThresholds: ConversationSlaWarningThreshold[];
+}
+export type ConversationSlaResumeBehavior = 'continue' | 'restart' | 'recalculate';
+export type ConversationSlaReopenBehavior = 'preserve' | 'restart' | 'recalculate' | 'do_not_start';
+export interface ConversationSlaClockBehavior {
+    pauseOnStatuses: ConversationStatus[];
+    onResume: ConversationSlaResumeBehavior;
+    onReopen: ConversationSlaReopenBehavior;
+}
+/**
+ * Immutable, versioned policy referenced by ConversationQueue.sla.
+ * Editing a published policy creates a new version.
+ */
+export interface ConversationSlaPolicy {
+    id: ID;
+    spaceId: ID;
+    name: string;
+    description?: string;
+    enabled: boolean;
+    version: number;
+    timeCalculation: ConversationSlaTimeCalculation;
+    targets: ConversationSlaTarget[];
+    clockBehavior: ConversationSlaClockBehavior;
+    createdAt: Date;
+    createdByUserId?: ID;
+    updatedAt: Date;
+    updatedByUserId?: ID;
+}
+export type ConversationSlaClockAction = 'start' | 'evaluate' | 'pause' | 'resume' | 'complete' | 'recalculate' | 'cancel';
+export type ConversationSlaClockReason = 'conversation_created' | 'conversation_enqueued' | 'customer_message' | 'agent_response' | 'assignment_changed' | 'status_changed' | 'queue_transfer' | 'conversation_reopened' | 'deadline_due' | 'policy_override';
+/**
+ * Idempotent input for the conversation-sla-worker.
+ * policyId/policyVersion identify the immutable policy snapshot to apply.
+ */
+export interface SlaClockCommand {
+    commandId: ID;
+    sourceEventId: ID;
+    spaceId: ID;
+    conversationId: ID;
+    expectedConversationVersion: number;
+    action: ConversationSlaClockAction;
+    reason: ConversationSlaClockReason;
+    metric?: ConversationSlaMetric;
+    policyId: ID;
+    policyVersion: number;
+    queueId?: ID;
+    occurredAt: Date;
+    requestedAt: Date;
+}
+export type ConversationSlaCycleStatus = 'running' | 'paused' | 'met' | 'breached' | 'cancelled';
+export interface ConversationSlaPausePeriod {
+    startedAt: Date;
+    endedAt?: Date;
+    reason: ConversationSlaClockReason;
+    sourceEventId: ID;
+}
+/**
+ * Durable metric cycle. The target and time calculation are copied from the
+ * selected policy version so later policy edits cannot alter active history.
+ */
+export interface ConversationSlaCycle {
+    id: ID;
+    spaceId: ID;
+    conversationId: ID;
+    metric: ConversationSlaMetric;
+    sequence: number;
+    status: ConversationSlaCycleStatus;
+    policyId: ID;
+    policyVersion: number;
+    timeCalculation: ConversationSlaTimeCalculation;
+    target: ConversationSlaTarget;
+    startedAt: Date;
+    deadlineAt?: Date;
+    nextWarningAt?: Date;
+    pausedAt?: Date;
+    completedAt?: Date;
+    breachedAt?: Date;
+    cancelledAt?: Date;
+    elapsedSeconds: number;
+    pausedSeconds: number;
+    pausePeriods: ConversationSlaPausePeriod[];
+    startedByEventId: ID;
+    completedByEventId?: ID;
+    version: number;
+    updatedAt: Date;
+}
+export type ConversationSlaEventType = Extract<ConversationEventType, 'sla_started' | 'sla_paused' | 'sla_resumed' | 'sla_warning' | 'sla_breached' | 'sla_met' | 'sla_overridden'>;
+/**
+ * Immutable SLA event. Corrections are represented by a later event.
+ */
+export interface ConversationSlaEvent {
+    eventId: ID;
+    sourceEventId: ID;
+    type: ConversationSlaEventType;
+    schemaVersion: 1;
+    spaceId: ID;
+    conversationId: ID;
+    conversationVersion: number;
+    cycleId: ID;
+    metric: ConversationSlaMetric;
+    policyId: ID;
+    policyVersion: number;
+    status: ConversationSlaCycleStatus;
+    deadlineAt?: Date;
+    warningThresholdId?: ID;
+    reason: ConversationSlaClockReason;
+    correlationId: ID;
+    causationId: ID;
+    occurredAt: Date;
+    recordedAt: Date;
+}
+export type ConversationSlaOutboxEvent = OutboxEvent<ConversationSlaEvent> & {
+    aggregateType: 'conversation';
+    eventType: `conversation.${ConversationSlaEventType}`;
+    schemaVersion: 1;
+};

package/dist/Conversations/Sla.js

@@ -0,0 +1,6 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.CONVERSATION_SLA_EVENTS_COLLECTION = exports.CONVERSATION_SLA_CYCLES_COLLECTION = exports.CONVERSATION_SLA_POLICIES_COLLECTION = void 0;
+exports.CONVERSATION_SLA_POLICIES_COLLECTION = 'conversation_sla_policies';
+exports.CONVERSATION_SLA_CYCLES_COLLECTION = 'conversation_sla_cycles';
+exports.CONVERSATION_SLA_EVENTS_COLLECTION = 'conversation_sla_events';

package/dist/Conversations/index.d.ts

@@ -17,4 +17,5 @@ export * from './DashBoard/dashboardMessages';
 export * from './Survey';
 export * from './Queue';
 export * from './Routing';
+export * from './Sla';
 export * from './Transfer';

package/dist/Conversations/index.js

@@ -56,4 +56,5 @@ __exportStar(require("./DashBoard/dashboardMessages"), exports);
 __exportStar(require("./Survey"), exports);
 __exportStar(require("./Queue"), exports);
 __exportStar(require("./Routing"), exports);
+__exportStar(require("./Sla"), exports);
 __exportStar(require("./Transfer"), exports);

package/dist/Presence/ChannelRoutingState.d.ts

@@ -0,0 +1,17 @@
+import { ChannelType } from "../Common/Channels/ChannelType";
+export interface ChannelRoutingState {
+    spaceId: string;
+    userId: string;
+    channelType: ChannelType;
+    isEligible: boolean;
+    presenceStatus: RoutingPresenceStatus;
+    activeJobCount: number;
+    maxCapacity: number;
+    notRespondingDetectedAt?: Date;
+    updatedAt: Date;
+}
+export declare enum RoutingPresenceStatus {
+    IDLE = 0,
+    INTERACTING = 1,
+    BUSY = 2
+}

package/dist/Presence/ChannelRoutingState.js

@@ -0,0 +1,9 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.RoutingPresenceStatus = void 0;
+var RoutingPresenceStatus;
+(function (RoutingPresenceStatus) {
+    RoutingPresenceStatus[RoutingPresenceStatus["IDLE"] = 0] = "IDLE";
+    RoutingPresenceStatus[RoutingPresenceStatus["INTERACTING"] = 1] = "INTERACTING";
+    RoutingPresenceStatus[RoutingPresenceStatus["BUSY"] = 2] = "BUSY";
+})(RoutingPresenceStatus || (exports.RoutingPresenceStatus = RoutingPresenceStatus = {}));

package/dist/Spaces/spaces.d.ts

@@ -50,13 +50,13 @@ export declare const RegionInfo: {
         Value: number;
         DisplayName: string;
         RegionalDisplayName: string;
-    } | null;
+    };
     getInfo_from_Value: (Value: number) => {
         Name: string;
         Value: number;
         DisplayName: string;
         RegionalDisplayName: string;
-    } | null;
+    };
 };
 export interface ISpace {
     id: string;

package/dist/Tickets/AccessLevel.d.ts

@@ -0,0 +1,5 @@
+export declare enum TicketAccessLevel {
+    ALL = "ALL",
+    GROUP = "GROUP",
+    AGENT = "AGENT"
+}

package/dist/Tickets/AccessLevel.js

@@ -0,0 +1,9 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TicketAccessLevel = void 0;
+var TicketAccessLevel;
+(function (TicketAccessLevel) {
+    TicketAccessLevel["ALL"] = "ALL";
+    TicketAccessLevel["GROUP"] = "GROUP";
+    TicketAccessLevel["AGENT"] = "AGENT";
+})(TicketAccessLevel || (exports.TicketAccessLevel = TicketAccessLevel = {}));

package/dist/index.d.ts

@@ -1,22 +1,22 @@
-export * as Accounts from './Accounts/index';
-export * as AuditLogs from './AuditLogs/index';
-export * as Common from './Common/index';
-export * as Contacts from './Contacts/index';
-export * as Calendar from './Calendar/index';
-export * as Conversations from './Conversations/index';
-export * as Calls from './Calls/index';
-export * as Security from './Security/index';
-export * as Reports from './Reports/index';
-export * as Spaces from './Spaces/index';
-export * as Tickets from './Tickets/index';
-export * as Sales from './Sales/index';
-export * as Collections from './Collections/index';
-export * as Users from './Users/index';
-export * as Presence from './Presence/index';
-export * as ApiResponses from './ApiResponses/index';
-export * as EventsQueue from './Common/EventsQueue/index';
-export * as APIKeys from './PublicAPI/apiKey';
-export * as AI from './AI/index';
-export * as Shop from './Shop/index';
-export * as APIResponses from './ApiResponses/index';
-export * as Forms from './Forms/index';
+export * as Accounts from './Accounts/index';
+export * as AuditLogs from './AuditLogs/index';
+export * as Common from './Common/index';
+export * as Contacts from './Contacts/index';
+export * as Calendar from './Calendar/index';
+export * as Conversations from './Conversations/index';
+export * as Calls from './Calls/index';
+export * as Security from './Security/index';
+export * as Reports from './Reports/index';
+export * as Spaces from './Spaces/index';
+export * as Tickets from './Tickets/index';
+export * as Sales from './Sales/index';
+export * as Collections from './Collections/index';
+export * as Users from './Users/index';
+export * as Presence from './Presence/index';
+export * as ApiResponses from './ApiResponses/index';
+export * as EventsQueue from './Common/EventsQueue/index';
+export * as APIKeys from './PublicAPI/apiKey';
+export * as AI from './AI/index';
+export * as Shop from './Shop/index';
+export * as APIResponses from './ApiResponses/index';
+export * as Forms from './Forms/index';

package/dist/index.js

@@ -1,58 +1,58 @@
-"use strict";
-var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
-    if (k2 === undefined) k2 = k;
-    var desc = Object.getOwnPropertyDescriptor(m, k);
-    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
-      desc = { enumerable: true, get: function() { return m[k]; } };
-    }
-    Object.defineProperty(o, k2, desc);
-}) : (function(o, m, k, k2) {
-    if (k2 === undefined) k2 = k;
-    o[k2] = m[k];
-}));
-var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
-    Object.defineProperty(o, "default", { enumerable: true, value: v });
-}) : function(o, v) {
-    o["default"] = v;
-});
-var __importStar = (this && this.__importStar) || (function () {
-    var ownKeys = function(o) {
-        ownKeys = Object.getOwnPropertyNames || function (o) {
-            var ar = [];
-            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
-            return ar;
-        };
-        return ownKeys(o);
-    };
-    return function (mod) {
-        if (mod && mod.__esModule) return mod;
-        var result = {};
-        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
-        __setModuleDefault(result, mod);
-        return result;
-    };
-})();
-Object.defineProperty(exports, "__esModule", { value: true });
-exports.Forms = exports.APIResponses = exports.Shop = exports.AI = exports.APIKeys = exports.EventsQueue = exports.ApiResponses = exports.Presence = exports.Users = exports.Collections = exports.Sales = exports.Tickets = exports.Spaces = exports.Reports = exports.Security = exports.Calls = exports.Conversations = exports.Calendar = exports.Contacts = exports.Common = exports.AuditLogs = exports.Accounts = void 0;
-exports.Accounts = __importStar(require("./Accounts/index"));
-exports.AuditLogs = __importStar(require("./AuditLogs/index"));
-exports.Common = __importStar(require("./Common/index"));
-exports.Contacts = __importStar(require("./Contacts/index"));
-exports.Calendar = __importStar(require("./Calendar/index"));
-exports.Conversations = __importStar(require("./Conversations/index"));
-exports.Calls = __importStar(require("./Calls/index"));
-exports.Security = __importStar(require("./Security/index"));
-exports.Reports = __importStar(require("./Reports/index"));
-exports.Spaces = __importStar(require("./Spaces/index"));
-exports.Tickets = __importStar(require("./Tickets/index"));
-exports.Sales = __importStar(require("./Sales/index"));
-exports.Collections = __importStar(require("./Collections/index"));
-exports.Users = __importStar(require("./Users/index"));
-exports.Presence = __importStar(require("./Presence/index"));
-exports.ApiResponses = __importStar(require("./ApiResponses/index"));
-exports.EventsQueue = __importStar(require("./Common/EventsQueue/index"));
-exports.APIKeys = __importStar(require("./PublicAPI/apiKey"));
-exports.AI = __importStar(require("./AI/index"));
-exports.Shop = __importStar(require("./Shop/index"));
-exports.APIResponses = __importStar(require("./ApiResponses/index"));
-exports.Forms = __importStar(require("./Forms/index"));
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
+    Object.defineProperty(o, "default", { enumerable: true, value: v });
+}) : function(o, v) {
+    o["default"] = v;
+});
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.Forms = exports.APIResponses = exports.Shop = exports.AI = exports.APIKeys = exports.EventsQueue = exports.ApiResponses = exports.Presence = exports.Users = exports.Collections = exports.Sales = exports.Tickets = exports.Spaces = exports.Reports = exports.Security = exports.Calls = exports.Conversations = exports.Calendar = exports.Contacts = exports.Common = exports.AuditLogs = exports.Accounts = void 0;
+exports.Accounts = __importStar(require("./Accounts/index"));
+exports.AuditLogs = __importStar(require("./AuditLogs/index"));
+exports.Common = __importStar(require("./Common/index"));
+exports.Contacts = __importStar(require("./Contacts/index"));
+exports.Calendar = __importStar(require("./Calendar/index"));
+exports.Conversations = __importStar(require("./Conversations/index"));
+exports.Calls = __importStar(require("./Calls/index"));
+exports.Security = __importStar(require("./Security/index"));
+exports.Reports = __importStar(require("./Reports/index"));
+exports.Spaces = __importStar(require("./Spaces/index"));
+exports.Tickets = __importStar(require("./Tickets/index"));
+exports.Sales = __importStar(require("./Sales/index"));
+exports.Collections = __importStar(require("./Collections/index"));
+exports.Users = __importStar(require("./Users/index"));
+exports.Presence = __importStar(require("./Presence/index"));
+exports.ApiResponses = __importStar(require("./ApiResponses/index"));
+exports.EventsQueue = __importStar(require("./Common/EventsQueue/index"));
+exports.APIKeys = __importStar(require("./PublicAPI/apiKey"));
+exports.AI = __importStar(require("./AI/index"));
+exports.Shop = __importStar(require("./Shop/index"));
+exports.APIResponses = __importStar(require("./ApiResponses/index"));
+exports.Forms = __importStar(require("./Forms/index"));

package/dist/src/Chats/Chat.d.ts

@@ -0,0 +1,61 @@
+import { UserInfo } from "../Users/UserTrii";
+export interface Chat {
+    id: string;
+    spaceId: string;
+    type: ChatType;
+    ownerId: string;
+    chatName: string;
+    chatImage: string;
+    chatMembers: IChatMemeber[];
+    chatMembersCount: number;
+    remoteAddress: string;
+    remoteAddressId: string;
+    lastMessage: string;
+    lastMessageId?: string;
+    newMessagesCount: number;
+    newMessagesUnread: boolean;
+    pinned: boolean;
+    status: ConversationSatus;
+    archived: boolean;
+    /** Domain objects discussed or served by this conversation. */
+    contextReferences?: ContextReference[];
+    finalizedAt: Date;
+    finalizedBy?: string;
+    createdAt: Date;
+    updatedAt: Date;
+}
+export interface ContextReference {
+    entityType: ContextType;
+    entityId: string;
+    role?: string;
+    linkedAt: Date;
+    linkedBy?: string;
+}
+export declare enum ContextType {
+    TICKET = "TICKET",
+    CONVERSATION = "CONVERSATION",
+    LEAD = "LEAD",
+    DEBT = "DEBT"
+}
+export declare enum ChatType {
+    /**messages between two users */
+    DIRECT = 1,
+    /**messages between multiple users */
+    GROUP = 2,
+    /**Messages to discuss a conversation */
+    DISCUSS_CONVERSATION = 11,
+    /**Messages to discuss a ticket */
+    DISCUSS_TICKET = 12
+}
+export interface IChatMemeber {
+    joinTimeStamp: Date;
+    isAdmin: boolean;
+    userId: string;
+    user: UserInfo;
+}
+export declare enum ConversationSatus {
+    NEW = 1,
+    ACTIVE = 2,
+    FINALIZED = 3,
+    ARCHIVED = 4
+}

package/dist/src/Chats/Chat.js

@@ -0,0 +1,28 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ConversationSatus = exports.ChatType = exports.ContextType = void 0;
+var ContextType;
+(function (ContextType) {
+    ContextType["TICKET"] = "TICKET";
+    ContextType["CONVERSATION"] = "CONVERSATION";
+    ContextType["LEAD"] = "LEAD";
+    ContextType["DEBT"] = "DEBT";
+})(ContextType || (exports.ContextType = ContextType = {}));
+var ChatType;
+(function (ChatType) {
+    /**messages between two users */
+    ChatType[ChatType["DIRECT"] = 1] = "DIRECT";
+    /**messages between multiple users */
+    ChatType[ChatType["GROUP"] = 2] = "GROUP";
+    /**Messages to discuss a conversation */
+    ChatType[ChatType["DISCUSS_CONVERSATION"] = 11] = "DISCUSS_CONVERSATION";
+    /**Messages to discuss a ticket */
+    ChatType[ChatType["DISCUSS_TICKET"] = 12] = "DISCUSS_TICKET";
+})(ChatType || (exports.ChatType = ChatType = {}));
+var ConversationSatus;
+(function (ConversationSatus) {
+    ConversationSatus[ConversationSatus["NEW"] = 1] = "NEW";
+    ConversationSatus[ConversationSatus["ACTIVE"] = 2] = "ACTIVE";
+    ConversationSatus[ConversationSatus["FINALIZED"] = 3] = "FINALIZED";
+    ConversationSatus[ConversationSatus["ARCHIVED"] = 4] = "ARCHIVED";
+})(ConversationSatus || (exports.ConversationSatus = ConversationSatus = {}));

package/dist/src/Common/Channels/Channel.d.ts

@@ -44,8 +44,17 @@ interface IChannel {
     description?: string | null;
     type?: ChannelType | null;
     permissions?: Permission[] | null;
+    /**
+     * @deprecated Legacy channel assignment configuration. Use QueueRoutingConfig.
+     */
     assignTo?: ConversationAssigned;
+    /**
+     * @deprecated Legacy channel assignment configuration. Use QueueRoutingConfig.
+     */
     assignMethod: AssignMethod;
+    /**
+     * @deprecated Ownership is produced by the routing decision.
+     */
     assignToOwner?: boolean;
     /**
      * habilita la creacion de conversaciones para este canal, si esta en false, los mensajes entrantes no generaran conversaciones

package/dist/src/Contacts/contacts.d.ts

@@ -14,7 +14,7 @@ export interface IBusiness {
     counters?: ICounters;
     name: string;
     imageUrl: string;
-    owner?: string;
+    ownerUserId?: string;
     membersId: string[];
     members: IContactInfo[];
     phones: IContactAddress[];
@@ -54,7 +54,7 @@ export interface IContact {
     lastName: string;
     imageUrl: string;
     birthDate?: Date | null;
-    owner?: string;
+    ownerUserId?: string;
     businessId?: string;
     businessName?: string;
     phones: IContactAddress[];

package/dist/src/Conversations/Assignment.d.ts

@@ -0,0 +1,81 @@
+import { ID } from './Conversation';
+export declare const CONVERSATION_ASSIGNMENT_EVENTS_COLLECTION = "conversation_assignment_events";
+export type ConversationAssignmentEventType = 'enqueued' | 'routing_started' | 'offered' | 'assigned' | 'accepted' | 'transferred' | 'released' | 'timed_out' | 'requeued';
+export type ConversationAssignmentReason = 'conversation_created' | 'routing_selected' | 'manual_assignment' | 'manual_transfer' | 'flow_routing' | 'offer_timeout' | 'assignment_timeout' | 'agent_accepted' | 'agent_released' | 'supervisor_released' | 'capacity_rebalance' | 'sla_escalation' | 'system_recovery';
+export type AssignmentOwnerReference = {
+    type: 'none';
+    id?: never;
+} | {
+    type: 'user' | 'bot' | 'flow';
+    id: ID;
+};
+export type AssignmentStateReference = {
+    status: 'unrouted';
+    assignmentId?: never;
+    queueId?: never;
+    owner: {
+        type: 'none';
+        id?: never;
+    } | {
+        type: 'bot' | 'flow';
+        id: ID;
+    };
+} | {
+    status: 'queued' | 'routing';
+    assignmentId: ID;
+    queueId: ID;
+    owner: {
+        type: 'none';
+        id?: never;
+    };
+} | {
+    status: 'offered' | 'assigned' | 'accepted';
+    assignmentId: ID;
+    queueId: ID;
+    owner: {
+        type: 'user';
+        id: ID;
+    };
+};
+export type AssignmentActorReference = {
+    type: 'system';
+    id?: never;
+} | {
+    type: 'user' | 'bot' | 'flow';
+    id: ID;
+};
+/**
+ * Immutable domain event stored in conversation_assignment_events.
+ *
+ * Events must only be inserted. Corrections are represented by a new event.
+ */
+export interface ConversationAssignmentEvent {
+    id: ID;
+    spaceId: ID;
+    conversationId: ID;
+    /**
+     * Monotonic order within a conversation.
+     */
+    sequence: number;
+    eventType: ConversationAssignmentEventType;
+    reason: ConversationAssignmentReason;
+    /**
+     * Undefined only when no previous assignment state existed.
+     */
+    previous?: AssignmentStateReference;
+    current: AssignmentStateReference;
+    actor: AssignmentActorReference;
+    routingDecisionId?: ID;
+    /**
+     * Version of conversations after applying the transition.
+     */
+    conversationVersion: number;
+    correlationId?: ID;
+    causationId?: ID;
+    idempotencyKey: string;
+    /**
+     * Domain time and persistence time, respectively.
+     */
+    occurredAt: Date;
+    recordedAt: Date;
+}

package/dist/src/Conversations/Assignment.js

@@ -0,0 +1,4 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.CONVERSATION_ASSIGNMENT_EVENTS_COLLECTION = void 0;
+exports.CONVERSATION_ASSIGNMENT_EVENTS_COLLECTION = 'conversation_assignment_events';