@trii/types 2.10.676 → 2.10.677

package/dist/src/Shop/Cart/cart.d.ts

@@ -1,19 +0,0 @@
-export interface ProductItem {
-    code: string;
-    name: string;
-    description: string;
-    quantity: number;
-    price: number;
-}
-export interface ICart {
-    orderProperties: {
-        [key: string]: string;
-    };
-    items: ProductItem[];
-    discount: number;
-    totalPrice: number;
-    createdAt: Date;
-    createdBy: string;
-    finishedAt?: Date;
-    finishedBy?: string;
-}

package/dist/src/Shop/Cart/cart.js

@@ -1,2 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });

package/dist/src/Shop/index.d.ts

@@ -1 +0,0 @@
-export * from './Cart/cart';

package/dist/src/Shop/index.js

@@ -1,17 +0,0 @@
-"use strict";
-var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
-    if (k2 === undefined) k2 = k;
-    var desc = Object.getOwnPropertyDescriptor(m, k);
-    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
-      desc = { enumerable: true, get: function() { return m[k]; } };
-    }
-    Object.defineProperty(o, k2, desc);
-}) : (function(o, m, k, k2) {
-    if (k2 === undefined) k2 = k;
-    o[k2] = m[k];
-}));
-var __exportStar = (this && this.__exportStar) || function(m, exports) {
-    for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
-};
-Object.defineProperty(exports, "__esModule", { value: true });
-__exportStar(require("./Cart/cart"), exports);

package/dist/src/Spaces/Dashboard.d.ts

@@ -1,4 +0,0 @@
-export interface Dashboard {
-    totalMembers: number;
-    totalBytes: number;
-}

package/dist/src/Spaces/Dashboard.js

@@ -1,2 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });

package/dist/src/Spaces/index.d.ts

@@ -1,2 +0,0 @@
-export * from './spaces';
-export * from './Dashboard';

package/dist/src/Spaces/index.js

@@ -1,18 +0,0 @@
-"use strict";
-var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
-    if (k2 === undefined) k2 = k;
-    var desc = Object.getOwnPropertyDescriptor(m, k);
-    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
-      desc = { enumerable: true, get: function() { return m[k]; } };
-    }
-    Object.defineProperty(o, k2, desc);
-}) : (function(o, m, k, k2) {
-    if (k2 === undefined) k2 = k;
-    o[k2] = m[k];
-}));
-var __exportStar = (this && this.__exportStar) || function(m, exports) {
-    for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
-};
-Object.defineProperty(exports, "__esModule", { value: true });
-__exportStar(require("./spaces"), exports);
-__exportStar(require("./Dashboard"), exports);

package/dist/src/Spaces/spaces.d.ts

@@ -1,104 +0,0 @@
-import { UserInfo } from "../Users/index";
-export interface ISpaceInfo {
-    id: string;
-    name: string;
-    imageUrl: string;
-    domain: string;
-    status: Status;
-    apiUrl: string | 'agent-api.trii.app';
-    apiVersion: string | 'v1';
-    subscriptionExpirationDate?: Date;
-    /**Access level for current user */
-    accessLevel: AccessLevel;
-    /** Date on which the user accepted to be a member of the space */
-    joinTimeStamp?: Date;
-    members: UserInfo[];
-    showItemsInDevelopment: boolean;
-    contactNameFormat: nameFormat;
-}
-export declare enum AccessLevel {
-    NULL = 0,
-    OWNER = 10,
-    CO_OWNER = 11,
-    ADMIN = 20,
-    AGENT = 30,
-    EXTERNAL = 40,
-    GUEST = 50
-}
-export declare enum Status {
-    UNKNOWN = 0,
-    QUEUED = 1,
-    CREATING = 2,
-    READY = 3,
-    PENDING_TO_DELETE = 4,
-    DELETED = 5
-}
-export declare enum Region {
-    eastus = 101,
-    brazilsouth = 102,
-    westeurope = 103
-}
-export declare const RegionInfo: {
-    list: {
-        Name: string;
-        Value: number;
-        DisplayName: string;
-        RegionalDisplayName: string;
-    }[];
-    getInfo_from_Name: (Name: string) => {
-        Name: string;
-        Value: number;
-        DisplayName: string;
-        RegionalDisplayName: string;
-    } | null;
-    getInfo_from_Value: (Value: number) => {
-        Name: string;
-        Value: number;
-        DisplayName: string;
-        RegionalDisplayName: string;
-    } | null;
-};
-export interface ISpace {
-    id: string;
-    uid: string;
-    name: string;
-    region: Region;
-    status: Status;
-    apiUrl?: string;
-    apiVersion: string | 'v1';
-    subscriptionId: string;
-    subscriptionExpirationDate?: Date;
-    konnectCustomerCreated?: boolean | false;
-    image_url: string;
-    domain_active: string;
-    domain_subdomain: string;
-    domain_custom: ICustomDomain;
-    contactNameFormat: nameFormat;
-    showItemsInDevelopment: boolean;
-    timeZone: string;
-    createdAt: Date;
-    deletedAt: Date;
-}
-export declare enum nameFormat {
-    FIRST_LAST = 0,
-    LAST_FIRST = 1,
-    FIRST_COMMA_LAST = 2,
-    LAST_COMMA_FIRST = 3
-}
-export interface ICustomDomain {
-    host: string;
-    status: CustomDomain_Status;
-    cert_status: CustomDomain_CertStatus;
-}
-export declare enum CustomDomain_Status {
-    NOT_CONFIGURED = 0,
-    PENDING = 1,
-    VALIDATING = 2,
-    OK = 3
-}
-export declare enum CustomDomain_CertStatus {
-    UNKNOWN = 0,
-    QUEUED = 1,
-    ERROR = 2,
-    OK = 3
-}

package/dist/src/Spaces/spaces.js

@@ -1,85 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });
-exports.CustomDomain_CertStatus = exports.CustomDomain_Status = exports.nameFormat = exports.RegionInfo = exports.Region = exports.Status = exports.AccessLevel = void 0;
-var AccessLevel;
-(function (AccessLevel) {
-    AccessLevel[AccessLevel["NULL"] = 0] = "NULL";
-    AccessLevel[AccessLevel["OWNER"] = 10] = "OWNER";
-    AccessLevel[AccessLevel["CO_OWNER"] = 11] = "CO_OWNER";
-    AccessLevel[AccessLevel["ADMIN"] = 20] = "ADMIN";
-    AccessLevel[AccessLevel["AGENT"] = 30] = "AGENT";
-    AccessLevel[AccessLevel["EXTERNAL"] = 40] = "EXTERNAL";
-    AccessLevel[AccessLevel["GUEST"] = 50] = "GUEST";
-})(AccessLevel || (exports.AccessLevel = AccessLevel = {}));
-var Status;
-(function (Status) {
-    Status[Status["UNKNOWN"] = 0] = "UNKNOWN";
-    Status[Status["QUEUED"] = 1] = "QUEUED";
-    Status[Status["CREATING"] = 2] = "CREATING";
-    Status[Status["READY"] = 3] = "READY";
-    Status[Status["PENDING_TO_DELETE"] = 4] = "PENDING_TO_DELETE";
-    Status[Status["DELETED"] = 5] = "DELETED";
-})(Status || (exports.Status = Status = {}));
-var Region;
-(function (Region) {
-    Region[Region["eastus"] = 101] = "eastus";
-    Region[Region["brazilsouth"] = 102] = "brazilsouth";
-    Region[Region["westeurope"] = 103] = "westeurope";
-})(Region || (exports.Region = Region = {}));
-exports.RegionInfo = {
-    list: [
-        {
-            Name: "eastus",
-            Value: 101,
-            DisplayName: "East US",
-            RegionalDisplayName: "(US) East US",
-        },
-        {
-            Name: "brazilsouth",
-            Value: 102,
-            DisplayName: "Brazil South",
-            RegionalDisplayName: "(South America) Brazil South",
-        },
-        {
-            Name: "westeurope",
-            Value: 103,
-            DisplayName: "West Europe",
-            RegionalDisplayName: "(Europe) West Europe",
-        }
-    ],
-    getInfo_from_Name: function (Name) {
-        let index = exports.RegionInfo.list.findIndex(i => i.Name = Name);
-        if (index >= 0)
-            return exports.RegionInfo.list[index];
-        else
-            return null;
-    },
-    getInfo_from_Value: function (Value) {
-        let index = exports.RegionInfo.list.findIndex(i => i.Value = Value);
-        if (index >= 0)
-            return exports.RegionInfo.list[index];
-        else
-            return null;
-    }
-};
-var nameFormat;
-(function (nameFormat) {
-    nameFormat[nameFormat["FIRST_LAST"] = 0] = "FIRST_LAST";
-    nameFormat[nameFormat["LAST_FIRST"] = 1] = "LAST_FIRST";
-    nameFormat[nameFormat["FIRST_COMMA_LAST"] = 2] = "FIRST_COMMA_LAST";
-    nameFormat[nameFormat["LAST_COMMA_FIRST"] = 3] = "LAST_COMMA_FIRST";
-})(nameFormat || (exports.nameFormat = nameFormat = {}));
-var CustomDomain_Status;
-(function (CustomDomain_Status) {
-    CustomDomain_Status[CustomDomain_Status["NOT_CONFIGURED"] = 0] = "NOT_CONFIGURED";
-    CustomDomain_Status[CustomDomain_Status["PENDING"] = 1] = "PENDING";
-    CustomDomain_Status[CustomDomain_Status["VALIDATING"] = 2] = "VALIDATING";
-    CustomDomain_Status[CustomDomain_Status["OK"] = 3] = "OK";
-})(CustomDomain_Status || (exports.CustomDomain_Status = CustomDomain_Status = {}));
-var CustomDomain_CertStatus;
-(function (CustomDomain_CertStatus) {
-    CustomDomain_CertStatus[CustomDomain_CertStatus["UNKNOWN"] = 0] = "UNKNOWN";
-    CustomDomain_CertStatus[CustomDomain_CertStatus["QUEUED"] = 1] = "QUEUED";
-    CustomDomain_CertStatus[CustomDomain_CertStatus["ERROR"] = 2] = "ERROR";
-    CustomDomain_CertStatus[CustomDomain_CertStatus["OK"] = 3] = "OK";
-})(CustomDomain_CertStatus || (exports.CustomDomain_CertStatus = CustomDomain_CertStatus = {}));

package/dist/src/Tickets/AI.d.ts

@@ -1,400 +0,0 @@
-import { ITicketProperty, TicketPropertyValue } from "./Common";
-import { TicketMetricCode } from "./Dashboard";
-import { TicketSecurityOperation } from "./Security";
-/** Identifies the native AI experiences that Tickets can request from the central AI module. */
-export declare enum TicketAICapability {
-    SUMMARIZE = "SUMMARIZE",
-    SUMMARIZE_SINCE_LAST_READ = "SUMMARIZE_SINCE_LAST_READ",
-    SUGGEST_REPLY = "SUGGEST_REPLY",
-    REWRITE = "REWRITE",
-    TRANSLATE = "TRANSLATE",
-    SUGGEST_NEXT_ACTION = "SUGGEST_NEXT_ACTION",
-    SUGGEST_KNOWLEDGE = "SUGGEST_KNOWLEDGE",
-    FIND_SIMILAR_TICKETS = "FIND_SIMILAR_TICKETS",
-    DETECT_MISSING_INFORMATION = "DETECT_MISSING_INFORMATION",
-    CLASSIFY = "CLASSIFY",
-    EXTRACT_FIELDS = "EXTRACT_FIELDS",
-    ANALYZE_SENTIMENT = "ANALYZE_SENTIMENT",
-    PREDICT_RISK = "PREDICT_RISK"
-}
-/** Classifies machine-generated observations persisted against a ticket. */
-export declare enum TicketAIInsightType {
-    INTENT = "INTENT",
-    TOPIC = "TOPIC",
-    SENTIMENT = "SENTIMENT",
-    URGENCY = "URGENCY",
-    COMPLEXITY = "COMPLEXITY",
-    ESCALATION_RISK = "ESCALATION_RISK",
-    SLA_BREACH_RISK = "SLA_BREACH_RISK",
-    LANGUAGE = "LANGUAGE",
-    SPAM = "SPAM",
-    SUGGESTED_CATEGORY = "SUGGESTED_CATEGORY",
-    SUGGESTED_PRIORITY = "SUGGESTED_PRIORITY",
-    SUGGESTED_SKILLS = "SUGGESTED_SKILLS",
-    SUGGESTED_ASSIGNEE = "SUGGESTED_ASSIGNEE",
-    RESOLUTION_PROBABILITY = "RESOLUTION_PROBABILITY",
-    MISSING_INFORMATION = "MISSING_INFORMATION"
-}
-/** Describes whether an AI output is only proposed, accepted, rejected or superseded. */
-export declare enum TicketAIOutputStatus {
-    GENERATED = "GENERATED",
-    ACCEPTED = "ACCEPTED",
-    EDITED = "EDITED",
-    REJECTED = "REJECTED",
-    APPLIED = "APPLIED",
-    SUPERSEDED = "SUPERSEDED",
-    EXPIRED = "EXPIRED",
-    FAILED = "FAILED"
-}
-/** Records explicit and implicit feedback used to evaluate model usefulness. */
-export declare enum TicketAIFeedbackType {
-    ACCEPTED = "ACCEPTED",
-    EDITED = "EDITED",
-    REJECTED = "REJECTED",
-    HELPFUL = "HELPFUL",
-    NOT_HELPFUL = "NOT_HELPFUL",
-    INCORRECT = "INCORRECT",
-    UNSAFE = "UNSAFE"
-}
-/** Severity used by supervisor insights to prioritize anomalies and recommendations. */
-export declare enum TicketAIInsightSeverity {
-    INFO = "INFO",
-    LOW = "LOW",
-    MEDIUM = "MEDIUM",
-    HIGH = "HIGH",
-    CRITICAL = "CRITICAL"
-}
-/** Types of cross-ticket analysis surfaced in dashboards and supervisor workspaces. */
-export declare enum TicketAIAnalyticsInsightType {
-    ANOMALY = "ANOMALY",
-    TREND = "TREND",
-    FORECAST = "FORECAST",
-    EMERGING_TOPIC = "EMERGING_TOPIC",
-    ROOT_CAUSE = "ROOT_CAUSE",
-    SLA_RISK = "SLA_RISK",
-    STAFFING_RISK = "STAFFING_RISK",
-    QUALITY_RISK = "QUALITY_RISK",
-    RECOMMENDATION = "RECOMMENDATION",
-    EXECUTIVE_SUMMARY = "EXECUTIVE_SUMMARY"
-}
-/** Declares why an autonomous or assisted AI session handed work to a human. */
-export declare enum TicketAIHandoffReason {
-    CUSTOMER_REQUESTED = "CUSTOMER_REQUESTED",
-    LOW_CONFIDENCE = "LOW_CONFIDENCE",
-    POLICY_REQUIRED = "POLICY_REQUIRED",
-    UNSUPPORTED_INTENT = "UNSUPPORTED_INTENT",
-    NEGATIVE_SENTIMENT = "NEGATIVE_SENTIMENT",
-    SECURITY_RISK = "SECURITY_RISK",
-    TOOL_FAILURE = "TOOL_FAILURE",
-    SLA_RISK = "SLA_RISK",
-    OTHER = "OTHER"
-}
-/** Controls how much ticket context may be sent to AI after authorization and PII filtering. */
-export declare enum TicketAIContextScope {
-    TICKET_FIELDS = "TICKET_FIELDS",
-    PUBLIC_MESSAGES = "PUBLIC_MESSAGES",
-    INTERNAL_NOTES = "INTERNAL_NOTES",
-    ATTACHMENT_TEXT = "ATTACHMENT_TEXT",
-    CONTACT_PROFILE = "CONTACT_PROFILE",
-    ORGANIZATION_PROFILE = "ORGANIZATION_PROFILE",
-    KNOWLEDGE = "KNOWLEDGE",
-    RELATED_TICKETS = "RELATED_TICKETS",
-    SLA = "SLA",
-    TASKS = "TASKS",
-    APPROVALS = "APPROVALS"
-}
-/** Configuration exposed by Tickets so UI and Flow know which AI experiences are available and permitted. */
-export interface ITicketAICapabilityDefinition {
-    code: TicketAICapability;
-    name: string;
-    description: string;
-    enabled: boolean;
-    allowedRoleIds?: string[];
-    requiredOperations?: TicketSecurityOperation[];
-    contextScopes: TicketAIContextScope[];
-    providerId?: string;
-    modelId?: string;
-    promptTemplateId?: string;
-    minimumConfidence?: number;
-    requireHumanApproval: boolean;
-}
-/** Per-tenant policy enforced before any ticket context is sent to a model. */
-export interface ITicketAIPolicy {
-    id: string;
-    spaceId: string;
-    name: string;
-    enabled: boolean;
-    allowedCapabilities: TicketAICapability[];
-    allowedContextScopes: TicketAIContextScope[];
-    excludedFieldNameKeys?: string[];
-    allowPii: boolean;
-    allowSensitivePii: boolean;
-    redactBeforeInference: boolean;
-    retainInputs: boolean;
-    retainOutputs: boolean;
-    retentionDays?: number;
-    maximumTokensPerRequest?: number;
-    maximumCostPerRequest?: number;
-    requireSourceCitations?: boolean;
-    createdAt: Date;
-    createdBy: string;
-    updatedAt?: Date;
-    updatedBy?: string;
-}
-/** Request issued by an agent-facing UI for summaries, replies, rewrites or recommendations. */
-export interface ICreateTicketAIAssistanceDto {
-    ticketId: string;
-    capability: TicketAICapability;
-    instruction?: string;
-    locale?: string;
-    tone?: string;
-    conversationId?: string;
-    sinceMessageId?: string;
-    selectedMessageIds?: string[];
-    selectedFieldNameKeys?: string[];
-    contextScopes?: TicketAIContextScope[];
-    idempotencyKey: string;
-}
-/** Immutable reference to a source used by an AI response; content remains authoritative in its owning module. */
-export interface ITicketAISourceReference {
-    sourceType: "TICKET" | "MESSAGE" | "DOCUMENT" | "ATTACHMENT" | "CONTACT" | "ORGANIZATION" | "SLA" | "TASK" | "APPROVAL";
-    sourceId: string;
-    title?: string;
-    excerpt?: string;
-    relevanceScore?: number;
-}
-/** Result returned to the agent UI; generated text is a suggestion until explicitly accepted or applied. */
-export interface ITicketAIAssistanceResult {
-    id: string;
-    spaceId: string;
-    ticketId: string;
-    capability: TicketAICapability;
-    status: TicketAIOutputStatus;
-    text?: string;
-    structuredOutput?: {
-        [key: string]: TicketPropertyValue;
-    };
-    suggestedProperties?: ITicketProperty[];
-    suggestedKnowledgeDocumentIds?: string[];
-    similarTicketIds?: string[];
-    confidence?: number;
-    sources?: ITicketAISourceReference[];
-    traceId: string;
-    generatedAt: Date;
-    expiresAt?: Date;
-}
-/** Persisted prediction or classification used by routing, prioritization and agent context. */
-export interface ITicketAIInsight {
-    id: string;
-    spaceId: string;
-    ticketId: string;
-    type: TicketAIInsightType;
-    value: TicketPropertyValue;
-    confidence: number;
-    status: TicketAIOutputStatus;
-    modelId: string;
-    modelVersion?: string;
-    promptTemplateId?: string;
-    sourceEventId?: string;
-    generatedAt: Date;
-    expiresAt?: Date;
-    acceptedAt?: Date;
-    acceptedBy?: string;
-    rejectedAt?: Date;
-    rejectedBy?: string;
-    rejectionReason?: string;
-}
-/** Lightweight projection embedded in ITicket lists; full insights are queried separately. */
-export interface ITicketAISummary {
-    sentiment?: string;
-    intent?: string;
-    language?: string;
-    escalationRisk?: number;
-    slaBreachRisk?: number;
-    suggestedPriority?: string;
-    activeInsightIds?: string[];
-    updatedAt: Date;
-}
-/** Request for refreshing selected insights after a ticket or conversation changes. */
-export interface IGenerateTicketAIInsightsDto {
-    ticketId: string;
-    insightTypes: TicketAIInsightType[];
-    sourceEventId?: string;
-    contextScopes?: TicketAIContextScope[];
-    idempotencyKey: string;
-}
-/** Applies an accepted AI recommendation through normal ticket APIs, preserving validation and audit. */
-export interface IApplyTicketAIRecommendationDto {
-    expectedVersion: number;
-    assistanceResultId?: string;
-    insightId?: string;
-    fieldValues?: ITicketProperty[];
-    actionCode?: string;
-    actionParameters?: {
-        [key: string]: TicketPropertyValue;
-    };
-    idempotencyKey: string;
-}
-/** Records whether an agent used, edited or rejected an output; required for quality and adoption metrics. */
-export interface ICreateTicketAIFeedbackDto {
-    outputId: string;
-    feedbackType: TicketAIFeedbackType;
-    editedText?: string;
-    correctedValue?: TicketPropertyValue;
-    comment?: string;
-}
-/** Stored feedback event consumed by analytics and model evaluation pipelines. */
-export interface ITicketAIFeedback {
-    id: string;
-    spaceId: string;
-    ticketId: string;
-    outputId: string;
-    userId: string;
-    type: TicketAIFeedbackType;
-    editDistancePercentage?: number;
-    correctedValue?: TicketPropertyValue;
-    comment?: string;
-    createdAt: Date;
-}
-/** Evidence supporting a supervisor insight; enables drill-down instead of presenting an opaque conclusion. */
-export interface ITicketAIAnalyticsEvidence {
-    metricCode?: TicketMetricCode;
-    ticketIds?: string[];
-    groupIds?: string[];
-    categoryIds?: string[];
-    currentValue?: number;
-    baselineValue?: number;
-    changePercentage?: number;
-    description?: string;
-}
-/** Cross-ticket insight shown in dashboards to explain trends, anomalies and operational risks. */
-export interface ITicketAIAnalyticsInsight {
-    id: string;
-    spaceId: string;
-    dashboardId?: string;
-    type: TicketAIAnalyticsInsightType;
-    title: string;
-    summary: string;
-    severity: TicketAIInsightSeverity;
-    confidence: number;
-    metricCodes?: TicketMetricCode[];
-    evidence: ITicketAIAnalyticsEvidence[];
-    recommendedActions?: ITicketAIRecommendedAction[];
-    modelId: string;
-    modelVersion?: string;
-    generatedAt: Date;
-    expiresAt?: Date;
-    dismissedAt?: Date;
-    dismissedBy?: string;
-}
-/** Suggested supervisor response; execution must go through Flow or a normal Tickets API after approval. */
-export interface ITicketAIRecommendedAction {
-    code: string;
-    label: string;
-    description?: string;
-    parameters?: {
-        [key: string]: TicketPropertyValue;
-    };
-    requiresApproval: boolean;
-}
-/** Query used by supervisor dashboards to request anomaly, forecast or explanation generation. */
-export interface IGenerateTicketAIAnalyticsDto {
-    dashboardId?: string;
-    insightTypes: TicketAIAnalyticsInsightType[];
-    metricCodes?: TicketMetricCode[];
-    from: Date;
-    to: Date;
-    comparisonFrom?: Date;
-    comparisonTo?: Date;
-    groupIds?: string[];
-    categoryIds?: string[];
-    idempotencyKey: string;
-}
-/** Context transferred from a virtual agent or AI-driven Flow when a human ticket is created or resumed. */
-export interface ITicketAIVirtualAgentHandoff {
-    id: string;
-    spaceId: string;
-    sessionId: string;
-    ticketId?: string;
-    flowId?: string;
-    conversationId?: string;
-    summary: string;
-    detectedIntent?: string;
-    detectedLanguage?: string;
-    confidence?: number;
-    collectedProperties: ITicketProperty[];
-    attemptedKnowledgeDocumentIds?: string[];
-    toolResults?: {
-        toolCode: string;
-        success: boolean;
-        summary?: string;
-    }[];
-    reason: TicketAIHandoffReason;
-    customerRequestedHuman?: boolean;
-    handedOffAt: Date;
-}
-/** DTO used by Flow or a virtual agent to attach its structured handoff to an existing or newly created ticket. */
-export interface IAttachTicketAIHandoffDto {
-    ticketId: string;
-    handoffId: string;
-    expectedVersion: number;
-}
-/** Trace metadata retained for governance without requiring storage of raw prompts containing PII. */
-export interface ITicketAITrace {
-    id: string;
-    spaceId: string;
-    ticketId?: string;
-    capability: TicketAICapability;
-    providerId: string;
-    modelId: string;
-    modelVersion?: string;
-    promptTemplateId?: string;
-    promptTemplateVersion?: number;
-    promptHash?: string;
-    inputRetained: boolean;
-    outputRetained: boolean;
-    sourceReferences?: ITicketAISourceReference[];
-    requestedBy?: string;
-    flowId?: string;
-    flowExecutionId?: string;
-    startedAt: Date;
-    completedAt?: Date;
-    latencyMs?: number;
-    inputTokens?: number;
-    outputTokens?: number;
-    totalCost?: number;
-    success: boolean;
-    errorCode?: string;
-    errorMessage?: string;
-}
-/** Aggregated measurements used to compare AI quality, adoption, savings and cost over time. */
-export interface ITicketAIMetrics {
-    from: Date;
-    to: Date;
-    capability?: TicketAICapability;
-    requests: number;
-    successes: number;
-    failures: number;
-    accepted: number;
-    edited: number;
-    rejected: number;
-    acceptanceRate: number;
-    averageConfidence?: number;
-    averageLatencyMs?: number;
-    inputTokens: number;
-    outputTokens: number;
-    totalCost: number;
-    estimatedMinutesSaved?: number;
-    automatedResolutions?: number;
-    humanHandoffs?: number;
-}
-/** Query used by administrators and supervisors to retrieve AI operational and adoption metrics. */
-export interface ITicketAIMetricsQuery {
-    from: Date;
-    to: Date;
-    capabilities?: TicketAICapability[];
-    modelIds?: string[];
-    userIds?: string[];
-    groupIds?: string[];
-    categoryIds?: string[];
-}