@trii/types 2.10.668 → 2.10.670

package/dist/Presence/AgentPause.d.ts

@@ -0,0 +1,24 @@
+export interface AgentPause {
+    id: string;
+    spaceId: string;
+    userId: string;
+    reason: PauseReason;
+    startedAt: Date;
+    startedByUserId?: string;
+    startedBy: PauseActorType;
+    endedAt?: Date;
+}
+export declare enum PauseReason {
+    LUNCH = 0,
+    RESTROOM = 1,
+    BREAK = 2,
+    MEETING = 3,
+    TRAINING = 4,
+    ADMINISTRATIVE_WORK = 5,
+    OTHER = 6
+}
+export declare enum PauseActorType {
+    AGENT = 0,
+    SUPERVISOR = 1,
+    SYSTEM = 2
+}

package/dist/Presence/AgentPause.js

@@ -0,0 +1,19 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.PauseActorType = exports.PauseReason = void 0;
+var PauseReason;
+(function (PauseReason) {
+    PauseReason[PauseReason["LUNCH"] = 0] = "LUNCH";
+    PauseReason[PauseReason["RESTROOM"] = 1] = "RESTROOM";
+    PauseReason[PauseReason["BREAK"] = 2] = "BREAK";
+    PauseReason[PauseReason["MEETING"] = 3] = "MEETING";
+    PauseReason[PauseReason["TRAINING"] = 4] = "TRAINING";
+    PauseReason[PauseReason["ADMINISTRATIVE_WORK"] = 5] = "ADMINISTRATIVE_WORK";
+    PauseReason[PauseReason["OTHER"] = 6] = "OTHER";
+})(PauseReason || (exports.PauseReason = PauseReason = {}));
+var PauseActorType;
+(function (PauseActorType) {
+    PauseActorType[PauseActorType["AGENT"] = 0] = "AGENT";
+    PauseActorType[PauseActorType["SUPERVISOR"] = 1] = "SUPERVISOR";
+    PauseActorType[PauseActorType["SYSTEM"] = 2] = "SYSTEM";
+})(PauseActorType || (exports.PauseActorType = PauseActorType = {}));

package/dist/Presence/ChannelRoutingState.d.ts

@@ -0,0 +1,17 @@
+import { ChannelType } from "../Common/Channels/ChannelType";
+export interface ChannelRoutingState {
+    spaceId: string;
+    userId: string;
+    channelType: ChannelType;
+    isEligible: boolean;
+    presenceStatus: RoutingPresenceStatus;
+    activeJobCount: number;
+    maxCapacity: number;
+    notRespondingDetectedAt?: Date;
+    updatedAt: Date;
+}
+export declare enum RoutingPresenceStatus {
+    IDLE = 0,
+    INTERACTING = 1,
+    BUSY = 2
+}

package/dist/Presence/ChannelRoutingState.js

@@ -0,0 +1,9 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.RoutingPresenceStatus = void 0;
+var RoutingPresenceStatus;
+(function (RoutingPresenceStatus) {
+    RoutingPresenceStatus[RoutingPresenceStatus["IDLE"] = 0] = "IDLE";
+    RoutingPresenceStatus[RoutingPresenceStatus["INTERACTING"] = 1] = "INTERACTING";
+    RoutingPresenceStatus[RoutingPresenceStatus["BUSY"] = 2] = "BUSY";
+})(RoutingPresenceStatus || (exports.RoutingPresenceStatus = RoutingPresenceStatus = {}));

package/dist/Presence/QueueParticipation.d.ts

@@ -0,0 +1,9 @@
+export interface QueueParticipation {
+    spaceId: string;
+    userId: string;
+    queueId: string;
+    authorized: boolean;
+    active: boolean;
+    updatedAt: Date;
+    updatedByUserId?: string;
+}

package/dist/Presence/QueueParticipation.js

@@ -0,0 +1,2 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });

package/dist/Presence/index.d.ts

@@ -0,0 +1,3 @@
+export * from './AgentPause';
+export * from './QueueParticipation';
+export * from './ChannelRoutingState';

package/dist/Presence/index.js

@@ -0,0 +1,19 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __exportStar = (this && this.__exportStar) || function(m, exports) {
+    for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+__exportStar(require("./AgentPause"), exports);
+__exportStar(require("./QueueParticipation"), exports);
+__exportStar(require("./ChannelRoutingState"), exports);

package/dist/Users/UserTrii.d.ts

@@ -1,5 +1,6 @@
 import UserType from './UserType';
 import { UserProfile, UserRole } from './UserProfile';
+import { PauseReason } from '../Presence/AgentPause';
 export interface UserInfo {
     id: string;
     name: string;
@@ -62,6 +63,9 @@ export interface UserTrii {
     userType: UserType;
     verifiedAccount: boolean;
     status: UserStatus;
+    availability: AvailabilityStatus;
+    currentPauseReason?: PauseReason;
+    currentPauseSince?: Date;
     firstname: string;
     lastname: string;
     display_name: string;
@@ -90,6 +94,12 @@ export interface UserTrii {
     socialLinkedinID: string;
     socialTwitterID: string;
 }
+export declare enum AvailabilityStatus {
+    AVAILABLE = 0,
+    AWAY = 1,
+    DO_NOT_DISTURB = 2,
+    OFFLINE = 3
+}
 export interface NotificationConfig {
     volume: NotificationVolumeLevel;
     sound: NotificationSound;

package/dist/Users/UserTrii.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.UserStatus = void 0;
+exports.AvailabilityStatus = exports.UserStatus = void 0;
 var UserStatus;
 (function (UserStatus) {
     UserStatus[UserStatus["OFFLINE"] = 0] = "OFFLINE";
@@ -8,3 +8,10 @@ var UserStatus;
     UserStatus[UserStatus["AWAY"] = 2] = "AWAY";
     UserStatus[UserStatus["BUSY"] = 3] = "BUSY";
 })(UserStatus || (exports.UserStatus = UserStatus = {}));
+var AvailabilityStatus;
+(function (AvailabilityStatus) {
+    AvailabilityStatus[AvailabilityStatus["AVAILABLE"] = 0] = "AVAILABLE";
+    AvailabilityStatus[AvailabilityStatus["AWAY"] = 1] = "AWAY";
+    AvailabilityStatus[AvailabilityStatus["DO_NOT_DISTURB"] = 2] = "DO_NOT_DISTURB";
+    AvailabilityStatus[AvailabilityStatus["OFFLINE"] = 3] = "OFFLINE";
+})(AvailabilityStatus || (exports.AvailabilityStatus = AvailabilityStatus = {}));

package/dist/index.d.ts

@@ -12,6 +12,7 @@ export * as Tickets from './Tickets/index';
 export * as Sales from './Sales/index';
 export * as Collections from './Collections/index';
 export * as Users from './Users/index';
+export * as Presence from './Presence/index';
 export * as ApiResponses from './ApiResponses/index';
 export * as EventsQueue from './Common/EventsQueue/index';
 export * as APIKeys from './PublicAPI/apiKey';

package/dist/index.js

@@ -33,7 +33,7 @@ var __importStar = (this && this.__importStar) || (function () {
     };
 })();
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.APIResponses = exports.Shop = exports.AI = exports.APIKeys = exports.EventsQueue = exports.ApiResponses = exports.Users = exports.Collections = exports.Sales = exports.Tickets = exports.Spaces = exports.Reports = exports.Security = exports.Calls = exports.Conversations = exports.Calendar = exports.Contacts = exports.Common = exports.AuditLogs = exports.Accounts = void 0;
+exports.APIResponses = exports.Shop = exports.AI = exports.APIKeys = exports.EventsQueue = exports.ApiResponses = exports.Presence = exports.Users = exports.Collections = exports.Sales = exports.Tickets = exports.Spaces = exports.Reports = exports.Security = exports.Calls = exports.Conversations = exports.Calendar = exports.Contacts = exports.Common = exports.AuditLogs = exports.Accounts = void 0;
 exports.Accounts = __importStar(require("./Accounts/index"));
 exports.AuditLogs = __importStar(require("./AuditLogs/index"));
 exports.Common = __importStar(require("./Common/index"));
@@ -48,6 +48,7 @@ exports.Tickets = __importStar(require("./Tickets/index"));
 exports.Sales = __importStar(require("./Sales/index"));
 exports.Collections = __importStar(require("./Collections/index"));
 exports.Users = __importStar(require("./Users/index"));
+exports.Presence = __importStar(require("./Presence/index"));
 exports.ApiResponses = __importStar(require("./ApiResponses/index"));
 exports.EventsQueue = __importStar(require("./Common/EventsQueue/index"));
 exports.APIKeys = __importStar(require("./PublicAPI/apiKey"));

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@trii/types",
-  "version": "2.10.668",
+  "version": "2.10.670",
   "description": "Types definitions for Trii projects - ",
   "main": "dist/index.js",
   "types": "dist/index.d.ts",