@trii/types 2.10.656 → 2.10.658

package/dist/Tickets/Dashboard.js

@@ -0,0 +1,206 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TicketMetricCode = exports.TicketDrilldownTarget = exports.TicketWidgetRefreshMode = exports.TicketMetricFormat = exports.TicketComparisonMode = exports.TicketTimeGranularity = exports.TicketAnalyticsDimension = exports.TicketMetricAggregation = exports.TicketWidgetType = exports.TicketDashboardVisibility = exports.TicketAnalyticsAudience = void 0;
+var TicketAnalyticsAudience;
+(function (TicketAnalyticsAudience) {
+    TicketAnalyticsAudience["AGENT"] = "AGENT";
+    TicketAnalyticsAudience["SUPERVISOR"] = "SUPERVISOR";
+    TicketAnalyticsAudience["ADMIN"] = "ADMIN";
+    TicketAnalyticsAudience["CUSTOMER"] = "CUSTOMER";
+})(TicketAnalyticsAudience || (exports.TicketAnalyticsAudience = TicketAnalyticsAudience = {}));
+var TicketDashboardVisibility;
+(function (TicketDashboardVisibility) {
+    TicketDashboardVisibility["PRIVATE"] = "PRIVATE";
+    TicketDashboardVisibility["SHARED"] = "SHARED";
+    TicketDashboardVisibility["ROLE"] = "ROLE";
+    TicketDashboardVisibility["GROUP"] = "GROUP";
+})(TicketDashboardVisibility || (exports.TicketDashboardVisibility = TicketDashboardVisibility = {}));
+var TicketWidgetType;
+(function (TicketWidgetType) {
+    TicketWidgetType["KPI"] = "KPI";
+    TicketWidgetType["TREND"] = "TREND";
+    TicketWidgetType["BAR"] = "BAR";
+    TicketWidgetType["STACKED_BAR"] = "STACKED_BAR";
+    TicketWidgetType["LINE"] = "LINE";
+    TicketWidgetType["AREA"] = "AREA";
+    TicketWidgetType["PIE"] = "PIE";
+    TicketWidgetType["DONUT"] = "DONUT";
+    TicketWidgetType["FUNNEL"] = "FUNNEL";
+    TicketWidgetType["GAUGE"] = "GAUGE";
+    TicketWidgetType["HEATMAP"] = "HEATMAP";
+    TicketWidgetType["TABLE"] = "TABLE";
+    TicketWidgetType["LEADERBOARD"] = "LEADERBOARD";
+    TicketWidgetType["AGING_BUCKETS"] = "AGING_BUCKETS";
+    TicketWidgetType["SLA_CLOCK"] = "SLA_CLOCK";
+    TicketWidgetType["QUEUE"] = "QUEUE";
+    TicketWidgetType["TEXT"] = "TEXT";
+})(TicketWidgetType || (exports.TicketWidgetType = TicketWidgetType = {}));
+var TicketMetricAggregation;
+(function (TicketMetricAggregation) {
+    TicketMetricAggregation["COUNT"] = "COUNT";
+    TicketMetricAggregation["SUM"] = "SUM";
+    TicketMetricAggregation["AVERAGE"] = "AVERAGE";
+    TicketMetricAggregation["MIN"] = "MIN";
+    TicketMetricAggregation["MAX"] = "MAX";
+    TicketMetricAggregation["MEDIAN"] = "MEDIAN";
+    TicketMetricAggregation["PERCENTILE"] = "PERCENTILE";
+    TicketMetricAggregation["RATE"] = "RATE";
+    TicketMetricAggregation["RATIO"] = "RATIO";
+    TicketMetricAggregation["DISTINCT_COUNT"] = "DISTINCT_COUNT";
+})(TicketMetricAggregation || (exports.TicketMetricAggregation = TicketMetricAggregation = {}));
+var TicketAnalyticsDimension;
+(function (TicketAnalyticsDimension) {
+    TicketAnalyticsDimension["TIME"] = "TIME";
+    TicketAnalyticsDimension["STATUS"] = "STATUS";
+    TicketAnalyticsDimension["STAGE"] = "STAGE";
+    TicketAnalyticsDimension["PRIORITY"] = "PRIORITY";
+    TicketAnalyticsDimension["CATEGORY"] = "CATEGORY";
+    TicketAnalyticsDimension["ASSIGNEE"] = "ASSIGNEE";
+    TicketAnalyticsDimension["GROUP"] = "GROUP";
+    TicketAnalyticsDimension["QUEUE"] = "QUEUE";
+    TicketAnalyticsDimension["CHANNEL"] = "CHANNEL";
+    TicketAnalyticsDimension["ORIGIN"] = "ORIGIN";
+    TicketAnalyticsDimension["CONTACT"] = "CONTACT";
+    TicketAnalyticsDimension["ORGANIZATION"] = "ORGANIZATION";
+    TicketAnalyticsDimension["BRAND"] = "BRAND";
+    TicketAnalyticsDimension["REQUEST_TYPE"] = "REQUEST_TYPE";
+    TicketAnalyticsDimension["SLA_POLICY"] = "SLA_POLICY";
+    TicketAnalyticsDimension["RESOLUTION_TYPE"] = "RESOLUTION_TYPE";
+    TicketAnalyticsDimension["TAG"] = "TAG";
+    TicketAnalyticsDimension["SKILL"] = "SKILL";
+    TicketAnalyticsDimension["PUBLIC_STATUS"] = "PUBLIC_STATUS";
+    TicketAnalyticsDimension["CUSTOM_FIELD"] = "CUSTOM_FIELD";
+})(TicketAnalyticsDimension || (exports.TicketAnalyticsDimension = TicketAnalyticsDimension = {}));
+var TicketTimeGranularity;
+(function (TicketTimeGranularity) {
+    TicketTimeGranularity["MINUTE"] = "MINUTE";
+    TicketTimeGranularity["HOUR"] = "HOUR";
+    TicketTimeGranularity["DAY"] = "DAY";
+    TicketTimeGranularity["WEEK"] = "WEEK";
+    TicketTimeGranularity["MONTH"] = "MONTH";
+    TicketTimeGranularity["QUARTER"] = "QUARTER";
+    TicketTimeGranularity["YEAR"] = "YEAR";
+})(TicketTimeGranularity || (exports.TicketTimeGranularity = TicketTimeGranularity = {}));
+var TicketComparisonMode;
+(function (TicketComparisonMode) {
+    TicketComparisonMode["NONE"] = "NONE";
+    TicketComparisonMode["PREVIOUS_PERIOD"] = "PREVIOUS_PERIOD";
+    TicketComparisonMode["PREVIOUS_YEAR"] = "PREVIOUS_YEAR";
+    TicketComparisonMode["CUSTOM"] = "CUSTOM";
+    TicketComparisonMode["TARGET"] = "TARGET";
+})(TicketComparisonMode || (exports.TicketComparisonMode = TicketComparisonMode = {}));
+var TicketMetricFormat;
+(function (TicketMetricFormat) {
+    TicketMetricFormat["NUMBER"] = "NUMBER";
+    TicketMetricFormat["PERCENTAGE"] = "PERCENTAGE";
+    TicketMetricFormat["DURATION"] = "DURATION";
+    TicketMetricFormat["DECIMAL"] = "DECIMAL";
+    TicketMetricFormat["CURRENCY"] = "CURRENCY";
+    TicketMetricFormat["SCORE"] = "SCORE";
+})(TicketMetricFormat || (exports.TicketMetricFormat = TicketMetricFormat = {}));
+var TicketWidgetRefreshMode;
+(function (TicketWidgetRefreshMode) {
+    TicketWidgetRefreshMode["MANUAL"] = "MANUAL";
+    TicketWidgetRefreshMode["INTERVAL"] = "INTERVAL";
+    TicketWidgetRefreshMode["REAL_TIME"] = "REAL_TIME";
+})(TicketWidgetRefreshMode || (exports.TicketWidgetRefreshMode = TicketWidgetRefreshMode = {}));
+var TicketDrilldownTarget;
+(function (TicketDrilldownTarget) {
+    TicketDrilldownTarget["TICKETS"] = "TICKETS";
+    TicketDrilldownTarget["AGENTS"] = "AGENTS";
+    TicketDrilldownTarget["GROUPS"] = "GROUPS";
+    TicketDrilldownTarget["CONVERSATIONS"] = "CONVERSATIONS";
+    TicketDrilldownTarget["SLA_CYCLES"] = "SLA_CYCLES";
+    TicketDrilldownTarget["TASKS"] = "TASKS";
+    TicketDrilldownTarget["APPROVALS"] = "APPROVALS";
+    TicketDrilldownTarget["DEFLECTION_EVENTS"] = "DEFLECTION_EVENTS";
+})(TicketDrilldownTarget || (exports.TicketDrilldownTarget = TicketDrilldownTarget = {}));
+/** Stable semantic metric identifiers. New visualizations should compose these instead of hard-coded endpoints. */
+var TicketMetricCode;
+(function (TicketMetricCode) {
+    TicketMetricCode["TICKETS_CREATED"] = "TICKETS_CREATED";
+    TicketMetricCode["TICKETS_RESOLVED"] = "TICKETS_RESOLVED";
+    TicketMetricCode["TICKETS_CLOSED"] = "TICKETS_CLOSED";
+    TicketMetricCode["TICKETS_CANCELLED"] = "TICKETS_CANCELLED";
+    TicketMetricCode["BACKLOG"] = "BACKLOG";
+    TicketMetricCode["BACKLOG_OVERDUE"] = "BACKLOG_OVERDUE";
+    TicketMetricCode["BACKLOG_UNASSIGNED"] = "BACKLOG_UNASSIGNED";
+    TicketMetricCode["BACKLOG_UNREPLIED"] = "BACKLOG_UNREPLIED";
+    TicketMetricCode["BACKLOG_AGING"] = "BACKLOG_AGING";
+    TicketMetricCode["NET_BACKLOG_CHANGE"] = "NET_BACKLOG_CHANGE";
+    TicketMetricCode["FIRST_RESPONSE_TIME"] = "FIRST_RESPONSE_TIME";
+    TicketMetricCode["NEXT_RESPONSE_TIME"] = "NEXT_RESPONSE_TIME";
+    TicketMetricCode["RESOLUTION_TIME"] = "RESOLUTION_TIME";
+    TicketMetricCode["ASSIGNMENT_TIME"] = "ASSIGNMENT_TIME";
+    TicketMetricCode["ACCEPTANCE_TIME"] = "ACCEPTANCE_TIME";
+    TicketMetricCode["HANDLE_TIME"] = "HANDLE_TIME";
+    TicketMetricCode["WAITING_CUSTOMER_TIME"] = "WAITING_CUSTOMER_TIME";
+    TicketMetricCode["WAITING_INTERNAL_TIME"] = "WAITING_INTERNAL_TIME";
+    TicketMetricCode["TIME_IN_STATUS"] = "TIME_IN_STATUS";
+    TicketMetricCode["FIRST_RESPONSE_SLA_RATE"] = "FIRST_RESPONSE_SLA_RATE";
+    TicketMetricCode["NEXT_RESPONSE_SLA_RATE"] = "NEXT_RESPONSE_SLA_RATE";
+    TicketMetricCode["RESOLUTION_SLA_RATE"] = "RESOLUTION_SLA_RATE";
+    TicketMetricCode["SLA_BREACH_COUNT"] = "SLA_BREACH_COUNT";
+    TicketMetricCode["SLA_AT_RISK_COUNT"] = "SLA_AT_RISK_COUNT";
+    TicketMetricCode["OLA_COMPLIANCE_RATE"] = "OLA_COMPLIANCE_RATE";
+    TicketMetricCode["UC_COMPLIANCE_RATE"] = "UC_COMPLIANCE_RATE";
+    TicketMetricCode["FIRST_CONTACT_RESOLUTION_RATE"] = "FIRST_CONTACT_RESOLUTION_RATE";
+    TicketMetricCode["REOPEN_COUNT"] = "REOPEN_COUNT";
+    TicketMetricCode["REOPEN_RATE"] = "REOPEN_RATE";
+    TicketMetricCode["TRANSFER_COUNT"] = "TRANSFER_COUNT";
+    TicketMetricCode["TRANSFER_RATE"] = "TRANSFER_RATE";
+    TicketMetricCode["ESCALATION_COUNT"] = "ESCALATION_COUNT";
+    TicketMetricCode["TOUCHES_PER_TICKET"] = "TOUCHES_PER_TICKET";
+    TicketMetricCode["COMMENTS_PER_TICKET"] = "COMMENTS_PER_TICKET";
+    TicketMetricCode["AGENT_ASSIGNED_COUNT"] = "AGENT_ASSIGNED_COUNT";
+    TicketMetricCode["AGENT_RESOLVED_COUNT"] = "AGENT_RESOLVED_COUNT";
+    TicketMetricCode["AGENT_ACTIVE_LOAD"] = "AGENT_ACTIVE_LOAD";
+    TicketMetricCode["AGENT_CAPACITY_UTILIZATION"] = "AGENT_CAPACITY_UTILIZATION";
+    TicketMetricCode["AGENT_AVAILABILITY_TIME"] = "AGENT_AVAILABILITY_TIME";
+    TicketMetricCode["AGENT_OCCUPANCY_RATE"] = "AGENT_OCCUPANCY_RATE";
+    TicketMetricCode["AGENT_ACCEPTANCE_RATE"] = "AGENT_ACCEPTANCE_RATE";
+    TicketMetricCode["AGENT_DECLINE_RATE"] = "AGENT_DECLINE_RATE";
+    TicketMetricCode["AGENT_PRODUCTIVITY"] = "AGENT_PRODUCTIVITY";
+    TicketMetricCode["QUEUE_SIZE"] = "QUEUE_SIZE";
+    TicketMetricCode["QUEUE_WAIT_TIME"] = "QUEUE_WAIT_TIME";
+    TicketMetricCode["QUEUE_ABANDONED_COUNT"] = "QUEUE_ABANDONED_COUNT";
+    TicketMetricCode["ROUTING_ATTEMPTS"] = "ROUTING_ATTEMPTS";
+    TicketMetricCode["AUTO_ASSIGNMENT_RATE"] = "AUTO_ASSIGNMENT_RATE";
+    TicketMetricCode["SKILL_MATCH_RATE"] = "SKILL_MATCH_RATE";
+    TicketMetricCode["FALLBACK_RATE"] = "FALLBACK_RATE";
+    TicketMetricCode["CSAT_SCORE"] = "CSAT_SCORE";
+    TicketMetricCode["CSAT_RESPONSE_RATE"] = "CSAT_RESPONSE_RATE";
+    TicketMetricCode["NPS_SCORE"] = "NPS_SCORE";
+    TicketMetricCode["NEGATIVE_SATISFACTION_COUNT"] = "NEGATIVE_SATISFACTION_COUNT";
+    TicketMetricCode["INBOUND_MESSAGES"] = "INBOUND_MESSAGES";
+    TicketMetricCode["OUTBOUND_MESSAGES"] = "OUTBOUND_MESSAGES";
+    TicketMetricCode["MESSAGES_PER_TICKET"] = "MESSAGES_PER_TICKET";
+    TicketMetricCode["CHANNEL_VOLUME"] = "CHANNEL_VOLUME";
+    TicketMetricCode["CHANNEL_RESPONSE_TIME"] = "CHANNEL_RESPONSE_TIME";
+    TicketMetricCode["CATEGORY_VOLUME"] = "CATEGORY_VOLUME";
+    TicketMetricCode["REQUEST_TYPE_VOLUME"] = "REQUEST_TYPE_VOLUME";
+    TicketMetricCode["RESOLUTION_TYPE_VOLUME"] = "RESOLUTION_TYPE_VOLUME";
+    TicketMetricCode["CONTACT_VOLUME"] = "CONTACT_VOLUME";
+    TicketMetricCode["ORGANIZATION_VOLUME"] = "ORGANIZATION_VOLUME";
+    TicketMetricCode["AUTOMATION_EXECUTION_COUNT"] = "AUTOMATION_EXECUTION_COUNT";
+    TicketMetricCode["AUTOMATION_SUCCESS_RATE"] = "AUTOMATION_SUCCESS_RATE";
+    TicketMetricCode["AUTOMATION_FAILURE_COUNT"] = "AUTOMATION_FAILURE_COUNT";
+    TicketMetricCode["AUTOMATED_RESOLUTION_RATE"] = "AUTOMATED_RESOLUTION_RATE";
+    TicketMetricCode["MACRO_USAGE_COUNT"] = "MACRO_USAGE_COUNT";
+    TicketMetricCode["DEFLECTION_RATE"] = "DEFLECTION_RATE";
+    TicketMetricCode["DEFLECTED_SESSIONS"] = "DEFLECTED_SESSIONS";
+    TicketMetricCode["ARTICLE_CLICK_RATE"] = "ARTICLE_CLICK_RATE";
+    TicketMetricCode["PORTAL_REQUEST_COUNT"] = "PORTAL_REQUEST_COUNT";
+    TicketMetricCode["SELF_SERVICE_RESOLUTION_RATE"] = "SELF_SERVICE_RESOLUTION_RATE";
+    TicketMetricCode["APPROVAL_PENDING_COUNT"] = "APPROVAL_PENDING_COUNT";
+    TicketMetricCode["APPROVAL_TIME"] = "APPROVAL_TIME";
+    TicketMetricCode["APPROVAL_REJECTION_RATE"] = "APPROVAL_REJECTION_RATE";
+    TicketMetricCode["APPROVAL_EXPIRED_COUNT"] = "APPROVAL_EXPIRED_COUNT";
+    TicketMetricCode["TASK_PENDING_COUNT"] = "TASK_PENDING_COUNT";
+    TicketMetricCode["TASK_COMPLETION_RATE"] = "TASK_COMPLETION_RATE";
+    TicketMetricCode["TASK_OVERDUE_COUNT"] = "TASK_OVERDUE_COUNT";
+    TicketMetricCode["TASK_BLOCKED_COUNT"] = "TASK_BLOCKED_COUNT";
+    TicketMetricCode["EXPORT_COUNT"] = "EXPORT_COUNT";
+    TicketMetricCode["SECURITY_DENIAL_COUNT"] = "SECURITY_DENIAL_COUNT";
+    TicketMetricCode["PII_ACCESS_COUNT"] = "PII_ACCESS_COUNT";
+})(TicketMetricCode || (exports.TicketMetricCode = TicketMetricCode = {}));

package/dist/Tickets/Fields.d.ts

@@ -0,0 +1,133 @@
+import { ITicketAuditedEntity, TicketPropertyValue } from './Common';
+import { TicketConditionOperator } from './Workflow';
+import { TicketDataClassification, TicketMaskingStrategy } from './Security';
+export declare enum TicketFieldType {
+    SHORT_TEXT = "SHORT_TEXT",
+    LONG_TEXT = "LONG_TEXT",
+    INTEGER = "INTEGER",
+    DECIMAL = "DECIMAL",
+    MONEY = "MONEY",
+    BOOLEAN = "BOOLEAN",
+    DATE = "DATE",
+    DATE_TIME = "DATE_TIME",
+    SINGLE_SELECT = "SINGLE_SELECT",
+    MULTI_SELECT = "MULTI_SELECT",
+    USER = "USER",
+    GROUP = "GROUP",
+    CONTACT = "CONTACT",
+    FILE = "FILE",
+    URL = "URL",
+    EMAIL = "EMAIL",
+    PHONE = "PHONE",
+    OBJECT = "OBJECT",
+    OBJECT_LIST = "OBJECT_LIST"
+}
+export declare enum TicketFieldScopeType {
+    TENANT = "TENANT",
+    CATEGORY = "CATEGORY",
+    REQUEST_TYPE = "REQUEST_TYPE"
+}
+export declare enum TicketFieldBehavior {
+    EDITABLE = "EDITABLE",
+    READ_ONLY = "READ_ONLY",
+    HIDDEN = "HIDDEN"
+}
+export declare enum TicketFieldConditionAction {
+    SHOW = "SHOW",
+    HIDE = "HIDE",
+    REQUIRE = "REQUIRE",
+    READ_ONLY = "READ_ONLY"
+}
+export interface ITicketFieldOption {
+    value: string;
+    label: string;
+    description?: string;
+    color?: string;
+    order: number;
+    enabled: boolean;
+}
+export interface ITicketObjectField {
+    nameKey: string;
+    label: string;
+    type: TicketFieldType;
+    required: boolean;
+    options?: ITicketFieldOption[];
+    objectFields?: ITicketObjectField[];
+}
+export interface ITicketFieldValidation {
+    min?: number;
+    max?: number;
+    minLength?: number;
+    maxLength?: number;
+    pattern?: string;
+    decimalPlaces?: number;
+    allowedMimeTypes?: string[];
+    maxFileSizeBytes?: number;
+    maxItems?: number;
+    unique?: boolean;
+}
+export interface ITicketFieldCondition {
+    fieldNameKey: string;
+    operator: TicketConditionOperator;
+    expectedValue?: TicketPropertyValue;
+    action: TicketFieldConditionAction;
+}
+/** Defines and validates one configurable ticket property. nameKey is immutable after creation. */
+export interface ITicketFieldDefinition extends ITicketAuditedEntity {
+    nameKey: string;
+    label: string;
+    description?: string;
+    placeholder?: string;
+    type: TicketFieldType;
+    isSystem: boolean;
+    enabled: boolean;
+    behavior: TicketFieldBehavior;
+    required: boolean;
+    requiredOnCreate: boolean;
+    requiredForStatusIds?: string[];
+    defaultValue?: TicketPropertyValue;
+    options?: ITicketFieldOption[];
+    objectFields?: ITicketObjectField[];
+    validation?: ITicketFieldValidation;
+    scopeType: TicketFieldScopeType;
+    categoryIds?: string[];
+    requestTypeIds?: string[];
+    conditions?: ITicketFieldCondition[];
+    readRoleIds?: string[];
+    writeRoleIds?: string[];
+    classification?: TicketDataClassification;
+    maskingStrategy?: TicketMaskingStrategy;
+    searchable?: boolean;
+    filterable?: boolean;
+    sortable?: boolean;
+    exportable?: boolean;
+}
+export interface ICreateTicketFieldDefinitionDto {
+    nameKey: string;
+    label: string;
+    description?: string;
+    placeholder?: string;
+    type: TicketFieldType;
+    required?: boolean;
+    requiredOnCreate?: boolean;
+    defaultValue?: TicketPropertyValue;
+    options?: ITicketFieldOption[];
+    objectFields?: ITicketObjectField[];
+    validation?: ITicketFieldValidation;
+    scopeType: TicketFieldScopeType;
+    categoryIds?: string[];
+    requestTypeIds?: string[];
+}
+export interface IUpdateTicketFieldDefinitionDto extends Partial<Omit<ICreateTicketFieldDefinitionDto, 'nameKey' | 'type'>> {
+    expectedVersion?: number;
+    enabled?: boolean;
+    behavior?: TicketFieldBehavior;
+    requiredForStatusIds?: string[];
+    conditions?: ITicketFieldCondition[];
+    readRoleIds?: string[];
+    writeRoleIds?: string[];
+    searchable?: boolean;
+    filterable?: boolean;
+    sortable?: boolean;
+    exportable?: boolean;
+}

package/dist/Tickets/Fields.js

@@ -0,0 +1,44 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TicketFieldConditionAction = exports.TicketFieldBehavior = exports.TicketFieldScopeType = exports.TicketFieldType = void 0;
+var TicketFieldType;
+(function (TicketFieldType) {
+    TicketFieldType["SHORT_TEXT"] = "SHORT_TEXT";
+    TicketFieldType["LONG_TEXT"] = "LONG_TEXT";
+    TicketFieldType["INTEGER"] = "INTEGER";
+    TicketFieldType["DECIMAL"] = "DECIMAL";
+    TicketFieldType["MONEY"] = "MONEY";
+    TicketFieldType["BOOLEAN"] = "BOOLEAN";
+    TicketFieldType["DATE"] = "DATE";
+    TicketFieldType["DATE_TIME"] = "DATE_TIME";
+    TicketFieldType["SINGLE_SELECT"] = "SINGLE_SELECT";
+    TicketFieldType["MULTI_SELECT"] = "MULTI_SELECT";
+    TicketFieldType["USER"] = "USER";
+    TicketFieldType["GROUP"] = "GROUP";
+    TicketFieldType["CONTACT"] = "CONTACT";
+    TicketFieldType["FILE"] = "FILE";
+    TicketFieldType["URL"] = "URL";
+    TicketFieldType["EMAIL"] = "EMAIL";
+    TicketFieldType["PHONE"] = "PHONE";
+    TicketFieldType["OBJECT"] = "OBJECT";
+    TicketFieldType["OBJECT_LIST"] = "OBJECT_LIST";
+})(TicketFieldType || (exports.TicketFieldType = TicketFieldType = {}));
+var TicketFieldScopeType;
+(function (TicketFieldScopeType) {
+    TicketFieldScopeType["TENANT"] = "TENANT";
+    TicketFieldScopeType["CATEGORY"] = "CATEGORY";
+    TicketFieldScopeType["REQUEST_TYPE"] = "REQUEST_TYPE";
+})(TicketFieldScopeType || (exports.TicketFieldScopeType = TicketFieldScopeType = {}));
+var TicketFieldBehavior;
+(function (TicketFieldBehavior) {
+    TicketFieldBehavior["EDITABLE"] = "EDITABLE";
+    TicketFieldBehavior["READ_ONLY"] = "READ_ONLY";
+    TicketFieldBehavior["HIDDEN"] = "HIDDEN";
+})(TicketFieldBehavior || (exports.TicketFieldBehavior = TicketFieldBehavior = {}));
+var TicketFieldConditionAction;
+(function (TicketFieldConditionAction) {
+    TicketFieldConditionAction["SHOW"] = "SHOW";
+    TicketFieldConditionAction["HIDE"] = "HIDE";
+    TicketFieldConditionAction["REQUIRE"] = "REQUIRE";
+    TicketFieldConditionAction["READ_ONLY"] = "READ_ONLY";
+})(TicketFieldConditionAction || (exports.TicketFieldConditionAction = TicketFieldConditionAction = {}));

package/dist/Tickets/Layouts.d.ts

@@ -0,0 +1,63 @@
+import { ITicketAuditedEntity } from './Common';
+export declare enum TicketLayoutViewType {
+    CREATE = "CREATE",
+    EDIT = "EDIT",
+    DETAIL = "DETAIL",
+    TABLE = "TABLE",
+    KANBAN_CARD = "KANBAN_CARD",
+    CARD = "CARD",
+    FILTER = "FILTER",
+    PORTAL_CREATE = "PORTAL_CREATE",
+    PORTAL_DETAIL = "PORTAL_DETAIL"
+}
+export declare enum TicketLayoutVisibility {
+    ALWAYS = "ALWAYS",
+    CREATE_ONLY = "CREATE_ONLY",
+    EDIT_ONLY = "EDIT_ONLY",
+    READ_ONLY = "READ_ONLY"
+}
+export interface ITicketLayoutField {
+    fieldNameKey: string;
+    order: number;
+    column: number;
+    width: number;
+    visible: boolean;
+    visibility?: TicketLayoutVisibility;
+    labelOverride?: string;
+    placeholderOverride?: string;
+}
+export interface ITicketLayoutSection {
+    id: string;
+    title?: string;
+    description?: string;
+    order: number;
+    columns?: number;
+    collapsible?: boolean;
+    collapsedByDefault?: boolean;
+    fields: ITicketLayoutField[];
+}
+/** Controls presentation only; validation remains authoritative in ITicketFieldDefinition. */
+export interface ITicketLayout extends ITicketAuditedEntity {
+    name: string;
+    description?: string;
+    viewType: TicketLayoutViewType;
+    isDefault: boolean;
+    categoryIds?: string[];
+    requestTypeIds?: string[];
+    roleIds?: string[];
+    sections: ITicketLayoutSection[];
+    enabled: boolean;
+}
+export interface ICreateTicketLayoutDto {
+    name: string;
+    description?: string;
+    viewType: TicketLayoutViewType;
+    isDefault?: boolean;
+    categoryIds?: string[];
+    requestTypeIds?: string[];
+    roleIds?: string[];
+    sections: ITicketLayoutSection[];
+}
+export interface IUpdateTicketLayoutDto extends Partial<ICreateTicketLayoutDto> {
+    enabled?: boolean;
+}

package/dist/Tickets/Layouts.js

@@ -0,0 +1,22 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TicketLayoutVisibility = exports.TicketLayoutViewType = void 0;
+var TicketLayoutViewType;
+(function (TicketLayoutViewType) {
+    TicketLayoutViewType["CREATE"] = "CREATE";
+    TicketLayoutViewType["EDIT"] = "EDIT";
+    TicketLayoutViewType["DETAIL"] = "DETAIL";
+    TicketLayoutViewType["TABLE"] = "TABLE";
+    TicketLayoutViewType["KANBAN_CARD"] = "KANBAN_CARD";
+    TicketLayoutViewType["CARD"] = "CARD";
+    TicketLayoutViewType["FILTER"] = "FILTER";
+    TicketLayoutViewType["PORTAL_CREATE"] = "PORTAL_CREATE";
+    TicketLayoutViewType["PORTAL_DETAIL"] = "PORTAL_DETAIL";
+})(TicketLayoutViewType || (exports.TicketLayoutViewType = TicketLayoutViewType = {}));
+var TicketLayoutVisibility;
+(function (TicketLayoutVisibility) {
+    TicketLayoutVisibility["ALWAYS"] = "ALWAYS";
+    TicketLayoutVisibility["CREATE_ONLY"] = "CREATE_ONLY";
+    TicketLayoutVisibility["EDIT_ONLY"] = "EDIT_ONLY";
+    TicketLayoutVisibility["READ_ONLY"] = "READ_ONLY";
+})(TicketLayoutVisibility || (exports.TicketLayoutVisibility = TicketLayoutVisibility = {}));