@tiledesk/tiledesk-whatsapp-connector 1.0.20 → 1.0.22

package/.env

@@ -1,2 +1,2 @@
 # CUSTOM ENV
-NPM_PUBLISH_TOKEN=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
+NPM_PUBLISH_TOKEN=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

package/index.js

@@ -838,6 +838,14 @@ router.post('/webhook', async (req, res) => {
         },
       };
 
+      let userToken;
+      try {
+        userToken = await getUserToken(tdChannel, message_info.whatsapp, settings);
+        message_info.userToken = userToken;
+      } catch (err) {
+        winston.error("(wab) get user token error: ", err);
+      }
+
       let tiledeskJsonMessage;
 
       let metadata_type = ["image", "video", "document", "audio"];
@@ -858,7 +866,8 @@ router.post('/webhook', async (req, res) => {
         }
 
         const file_path = path.join(__dirname, "tmp", filename);
-        const media_url = await util.uploadMedia(file_path, settings.project_id, settings.token);
+        // Use userToken if available, otherwise fallback to settings.token
+        const media_url = await util.uploadMedia(file_path, settings.project_id, userToken);
         winston.debug(`(wab) media_url: ${media_url}`);
 
         tiledeskJsonMessage = await tlr.toTiledesk(whatsappChannelMessage, firstname, media_url);
@@ -1008,6 +1017,14 @@ router.post("/webhook/:project_id", async (req, res) => {
 
         let firstname = message_info.whatsapp.firstname;
 
+        let userToken;
+        try {
+          userToken = await getUserToken(tdChannel, message_info.whatsapp, settings);
+          message_info.userToken = userToken;
+        } catch (err) {
+          winston.error("(wab) get user token error: ", err);
+        }
+
         let tiledeskJsonMessage;
 
         if (
@@ -1032,7 +1049,7 @@ router.post("/webhook/:project_id", async (req, res) => {
             }
 
             let file_path = path.join(__dirname, "tmp", filename);
-            const image_url = await util.uploadMedia(file_path, settings.project_id, settings.token);
+            const image_url = await util.uploadMedia(file_path, settings.project_id, userToken);
             winston.debug("(wab) image_url: " + image_url);
 
             tiledeskJsonMessage = await tlr.toTiledesk(whatsappChannelMessage, firstname, image_url);
@@ -1048,7 +1065,7 @@ router.post("/webhook/:project_id", async (req, res) => {
             }
             let file_path = path.join(__dirname, "tmp", filename);
 
-            const media_url = await util.uploadMedia(file_path, settings.project_id, settings.token);
+            const media_url = await util.uploadMedia(file_path, settings.project_id, userToken);
             winston.debug("(wab) media_url: " + media_url);
 
             tiledeskJsonMessage = await tlr.toTiledesk(whatsappChannelMessage, firstname, media_url);
@@ -1064,7 +1081,7 @@ router.post("/webhook/:project_id", async (req, res) => {
             }
             let file_path = path.join(__dirname, "tmp", filename);
 
-            const media_url = await util.uploadMedia(file_path, settings.project_id, settings.token);
+            const media_url = await util.uploadMedia(file_path, settings.project_id, userToken);
             winston.debug("(wab) media_url: " + media_url);
 
             tiledeskJsonMessage = await tlr.toTiledesk(whatsappChannelMessage, firstname, media_url);
@@ -1080,7 +1097,7 @@ router.post("/webhook/:project_id", async (req, res) => {
             }
             let file_path = path.join(__dirname, "tmp", filename);
 
-            const media_url = await util.uploadMedia(file_path, settings.project_id, settings.token);
+            const media_url = await util.uploadMedia(file_path, settings.project_id, userToken);
             winston.debug("(wab) media_url: " + media_url);
 
             tiledeskJsonMessage = await tlr.toTiledesk(whatsappChannelMessage, firstname, media_url);
@@ -1789,4 +1806,84 @@ async function getDepartments(project_id, token) {
   }
 }
 
+/**
+ * Helper function to get or create user token with Redis caching
+ * @param {Object} tdChannel - TiledeskChannel instance
+ * @param {Object} whatsappChannel - WhatsApp channel info (phone_number_id, from, firstname, lastname)
+ * @param {Object} settings - Settings object with project_id
+ * @returns {Promise<string>} - The user token
+ */
+async function getUserToken(tdChannel, whatsappChannel, settings) {
+  if (!redis_client) {
+    winston.debug("(wab) Redis not available, will sign in without caching");
+    // Fallback: create token without caching
+    const payload = tdChannel.createUserSignInPayload(whatsappChannel);
+    const signInResponse = await tdChannel.signInWithCustomToken(payload);
+    let token = signInResponse.data.token;
+    return tdChannel.fixToken(token);
+  }
+
+  const redisKey = `whatsapp:user_token:${settings.project_id}:${whatsappChannel.phone_number_id}:${whatsappChannel.from}`;
+  
+  return new Promise((resolve, reject) => {
+    redis_client.get(redisKey, async (err, cachedToken) => {
+      if (err) {
+        winston.error("(wab) Redis get error: ", err);
+        // Fallback: create token without caching
+        try {
+          const payload = tdChannel.createUserSignInPayload(whatsappChannel);
+          const signInResponse = await tdChannel.signInWithCustomToken(payload);
+          let token = signInResponse.data.token;
+          return resolve(tdChannel.fixToken(token));
+        } catch (signInErr) {
+          return reject(signInErr);
+        }
+      }
+
+      if (cachedToken) {
+        winston.debug("(wab) Token found in Redis cache");
+        try {
+          const tokenData = JSON.parse(cachedToken);
+          return resolve(tokenData.token);
+        } catch (parseErr) {
+          winston.error("(wab) Error parsing cached token: ", parseErr);
+          // Fallback: create new token
+          try {
+            const payload = tdChannel.createUserSignInPayload(whatsappChannel);
+            const signInResponse = await tdChannel.signInWithCustomToken(payload);
+            let token = signInResponse.data.token;
+            return resolve(tdChannel.fixToken(token));
+          } catch (signInErr) {
+            return reject(signInErr);
+          }
+        }
+      }
+
+      // Token not in cache, create it
+      winston.debug("(wab) Token not in cache, creating new token");
+      try {
+        const payload = tdChannel.createUserSignInPayload(whatsappChannel);
+        const signInResponse = await tdChannel.signInWithCustomToken(payload);
+        let token = signInResponse.data.token;
+        token = tdChannel.fixToken(token);
+
+        // Save to Redis with 2 days retention (172800 seconds)
+        const tokenData = { token: token };
+        redis_client.set(redisKey, JSON.stringify(tokenData), "EX", 172800, (setErr) => {
+          if (setErr) {
+            winston.error("(wab) Redis set error: ", setErr);
+          } else {
+            winston.debug("(wab) Token saved to Redis cache");
+          }
+        });
+
+        return resolve(token);
+      } catch (signInErr) {
+        winston.error("(wab) Error signing in with custom token: ", signInErr);
+        return reject(signInErr);
+      }
+    });
+  });
+}
+
 module.exports = { router: router, startApp: startApp };

package/logs/app.log

@@ -5617,3 +5617,5 @@ info: (wab api) JOB_TOPIC_EXCHANGE is present
 info: (wab) Redis ready!
 info: (wab) Mongoose DB Connected
 info: (wab) KVBaseMongo successfully connected.
+error: (wab) [TiledeskChannel] get requests error:  getaddrinfo ENOTFOUND api.test.tiledesk.com {"code":"ENOTFOUND","config":{"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"JWT cached-token-12345","Content-Type":"application/json","User-Agent":"axios/0.27.2"},"maxBodyLength":-1,"maxContentLength":-1,"method":"get","timeout":0,"transformRequest":[null],"transformResponse":[null],"transitional":{"clarifyTimeoutError":false,"forcedJSONParsing":true,"silentJSONParsing":true},"url":"https://api.test.tiledesk.com/test-project-id/requests/me?channel=whatsapp","xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN"},"errno":-3008,"hostname":"api.test.tiledesk.com","name":"Error","request":{"_currentRequest":{"_closed":false,"_contentLength":0,"_defaultKeepAlive":true,"_ended":false,"_events":{},"_eventsCount":7,"_hasBody":true,"_header":"GET /test-project-id/requests/me?channel=whatsapp HTTP/1.1\r\nAccept: application/json, text/plain, */*\r\nContent-Type: application/json\r\nAuthorization: JWT cached-token-12345\r\nUser-Agent: axios/0.27.2\r\nHost: api.test.tiledesk.com\r\nConnection: close\r\n\r\n","_headerSent":true,"_keepAliveTimeout":0,"_last":true,"_redirectable":"[Circular]","_removedConnection":false,"_removedContLen":false,"_removedTE":false,"_trailer":"","aborted":false,"agent":{"_events":{},"_eventsCount":2,"_sessionCache":{"list":[],"map":{}},"defaultPort":443,"freeSockets":{},"keepAlive":false,"keepAliveMsecs":1000,"maxCachedSessions":100,"maxFreeSockets":256,"maxSockets":null,"maxTotalSockets":null,"options":{"path":null},"protocol":"https:","requests":{},"scheduling":"lifo","sockets":{"api.test.tiledesk.com:443:::::::::::::::::::::":[{"_SNICallback":null,"_controlReleased":true,"_events":{"close":[null,null,null,null],"connect":[null,null,null],"end":[null,null]},"_eventsCount":11,"_hadError":true,"_host":"api.test.tiledesk.com","_httpMessage":{"_closed":false,"_contentLength":null,"_defaultKeepAlive":true,"_ended":false,"_events":{},"_eventsCount":7,"_hasBody":true,"_header":"POST /test-project-id/requests/test-request-id/messages HTTP/1.1\r\nAccept: application/json, text/plain, */*\r\nContent-Type: application/json\r\nAuthorization: JWT test-token-12345\r\nUser-Agent: axios/0.27.2\r\nContent-Length: 37\r\nHost: api.test.tiledesk.com\r\nConnection: close\r\n\r\n","_headerSent":true,"_keepAliveTimeout":0,"_last":true,"_redirectable":{"_currentRequest":"[Circular]","_currentUrl":"https://api.test.tiledesk.com/test-project-id/requests/test-request-id/messages","_ended":false,"_ending":true,"_events":{},"_eventsCount":3,"_options":{"agents":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"JWT test-token-12345","Content-Length":37,"Content-Type":"application/json","User-Agent":"axios/0.27.2"},"hostname":"api.test.tiledesk.com","maxBodyLength":10485760,"maxRedirects":21,"method":"POST","nativeProtocols":{"http:":{"METHODS":["ACL","BIND","CHECKOUT","CONNECT","COPY","DELETE","GET","HEAD","LINK","LOCK","M-SEARCH","MERGE","MKACTIVITY","MKCALENDAR","MKCOL","MOVE","NOTIFY","OPTIONS","PATCH","POST","PROPFIND","PROPPATCH","PURGE","PUT","REBIND","REPORT","SEARCH","SOURCE","SUBSCRIBE","TRACE","UNBIND","UNLINK","UNLOCK","UNSUBSCRIBE"],"STATUS_CODES":{"100":"Continue","101":"Switching Protocols","102":"Processing","103":"Early Hints","200":"OK","201":"Created","202":"Accepted","203":"Non-Authoritative Information","204":"No Content","205":"Reset Content","206":"Partial Content","207":"Multi-Status","208":"Already Reported","226":"IM Used","300":"Multiple Choices","301":"Moved Permanently","302":"Found","303":"See Other","304":"Not Modified","305":"Use Proxy","307":"Temporary 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/test-project-id/requests/test-request-id/messages HTTP/1.1\r\nAccept: application/json, text/plain, */*\r\nContent-Type: application/json\r\nAuthorization: JWT test-token-12345\r\nUser-Agent: axios/0.27.2\r\nContent-Length: 37\r\nHost: api.test.tiledesk.com\r\nConnection: 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/test-project-id/requests/me?channel=whatsapp HTTP/1.1\r\nAccept: application/json, text/plain, */*\r\nContent-Type: application/json\r\nAuthorization: JWT test-token-12345\r\nUser-Agent: axios/0.27.2\r\nHost: api.test.tiledesk.com\r\nConnection: close\r\n\r\n","_headerSent":true,"_keepAliveTimeout":0,"_last":true,"_redirectable":{"_currentRequest":"[Circular]","_currentUrl":"https://api.test.tiledesk.com/test-project-id/requests/me?channel=whatsapp","_ended":true,"_ending":true,"_events":{},"_eventsCount":3,"_options":{"agents":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"JWT 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close\r\n\r\n","_pendingEncoding":"latin1","_readableState":{"autoDestroy":true,"awaitDrainWriters":null,"buffer":{"head":null,"length":0,"tail":null},"closeEmitted":true,"closed":true,"constructed":true,"dataEmitted":false,"decoder":null,"defaultEncoding":"utf8","destroyed":true,"emitClose":false,"emittedReadable":false,"encoding":null,"endEmitted":false,"ended":false,"errorEmitted":true,"errored":{"code":"ENOTFOUND","errno":-3008,"hostname":"api.test.tiledesk.com","syscall":"getaddrinfo"},"flowing":true,"highWaterMark":16384,"length":0,"multiAwaitDrain":false,"needReadable":true,"objectMode":false,"pipes":[],"readableListening":false,"reading":true,"readingMore":false,"resumeScheduled":false,"sync":false},"_rejectUnauthorized":true,"_requestCert":true,"_secureEstablished":false,"_securePending":false,"_server":null,"_sockname":null,"_tlsOptions":{"isServer":false,"pipe":false,"rejectUnauthorized":true,"requestCert":true,"secureContext":{"context":{}}},"_writableState":{"afterWriteTickInfo":null,"allBuffers":true,"allNoop":true,"autoDestroy":true,"bufferProcessing":false,"buffered":[],"bufferedIndex":0,"closeEmitted":true,"closed":true,"constructed":true,"corked":0,"decodeStrings":false,"defaultEncoding":"utf8","destroyed":true,"emitClose":false,"ended":false,"ending":false,"errorEmitted":true,"errored":{"code":"ENOTFOUND","errno":-3008,"hostname":"api.test.tiledesk.com","syscall":"getaddrinfo"},"finalCalled":false,"finished":false,"highWaterMark":16384,"length":248,"needDrain":false,"objectMode":false,"pendingcb":1,"prefinished":false,"sync":false,"writelen":248,"writing":true},"allowHalfOpen":false,"alpnProtocol":null,"authorizationError":null,"authorized":false,"connecting":false,"encrypted":true,"parser":null,"secureConnecting":true,"servername":null,"ssl":null},{"_SNICallback":null,"_controlReleased":true,"_events":{"close":[null,null,null,null],"connect":[null,null,null],"end":[null,null]},"_eventsCount":11,"_hadError":true,"_host":"api.test.tiledesk.com","_httpMessage":{"_closed":false,"_contentLength":null,"_defaultKeepAlive":true,"_ended":false,"_events":{},"_eventsCount":7,"_hasBody":true,"_header":"POST /test-project-id/requests/test-request-id/messages HTTP/1.1\r\nAccept: application/json, text/plain, */*\r\nContent-Type: application/json\r\nAuthorization: JWT test-token-12345\r\nUser-Agent: axios/0.27.2\r\nContent-Length: 15\r\nHost: api.test.tiledesk.com\r\nConnection: close\r\n\r\n","_headerSent":true,"_keepAliveTimeout":0,"_last":true,"_redirectable":{"_currentRequest":"[Circular]","_currentUrl":"https://api.test.tiledesk.com/test-project-id/requests/test-request-id/messages","_ended":false,"_ending":true,"_events":{},"_eventsCount":3,"_options":{"agents":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"JWT test-token-12345","Content-Length":15,"Content-Type":"application/json","User-Agent":"axios/0.27.2"},"hostname":"api.test.tiledesk.com","maxBodyLength":10485760,"maxRedirects":21,"method":"POST","nativeProtocols":"[Circular]","path":"/test-project-id/requests/test-request-id/messages","pathname":"/test-project-id/requests/test-request-id/messages","port":null,"protocol":"https:"},"_redirectCount":0,"_redirects":[],"_requestBodyBuffers":[{"data":{"data":[123,34,116,101,120,116,34,58,34,84,101,115,116,34,125],"type":"Buffer"}}],"_requestBodyLength":15,"_writableState":{"afterWriteTickInfo":null,"allBuffers":true,"allNoop":true,"autoDestroy":true,"bufferProcessing":false,"buffered":[],"bufferedIndex":0,"closeEmitted":false,"closed":false,"constructed":true,"corked":0,"decodeStrings":true,"defaultEncoding":"utf8","destroyed":false,"emitClose":true,"ended":false,"ending":false,"errorEmitted":false,"errored":null,"finalCalled":false,"finished":false,"highWaterMark":16384,"length":0,"needDrain":false,"objectMode":false,"pendingcb":0,"prefinished":false,"sync":true,"writecb":null,"writelen":0,"writing":false}},"_removedConnection":false,"_removedContLen":false,"_removedTE":false,"_trailer":"","aborted":false,"agent":"[Circular]","chunkedEncoding":false,"destroyed":false,"finished":false,"host":"api.test.tiledesk.com","maxHeadersCount":null,"maxRequestsOnConnectionReached":false,"method":"POST","outputData":[],"outputSize":0,"parser":null,"path":"/test-project-id/requests/test-request-id/messages","protocol":"https:","res":null,"reusedSocket":false,"sendDate":false,"shouldKeepAlive":false,"socket":"[Circular]","timeoutCb":null,"upgradeOrConnect":false,"useChunkedEncodingByDefault":true,"writable":true},"_newSessionPending":false,"_parent":null,"_pendingData":[{"chunk":"POST /test-project-id/requests/test-request-id/messages HTTP/1.1\r\nAccept: application/json, text/plain, */*\r\nContent-Type: application/json\r\nAuthorization: JWT test-token-12345\r\nUser-Agent: axios/0.27.2\r\nContent-Length: 15\r\nHost: api.test.tiledesk.com\r\nConnection: close\r\n\r\n","encoding":"latin1"},{"chunk":{"data":[123,34,116,101,120,116,34,58,34,84,101,115,116,34,125],"type":"Buffer"},"encoding":"buffer"}],"_pendingEncoding":"","_readableState":{"autoDestroy":true,"awaitDrainWriters":null,"buffer":{"head":null,"length":0,"tail":null},"closeEmitted":true,"closed":true,"constructed":true,"dataEmitted":false,"decoder":null,"defaultEncoding":"utf8","destroyed":true,"emitClose":false,"emittedReadable":false,"encoding":null,"endEmitted":false,"ended":false,"errorEmitted":true,"errored":{"code":"ENOTFOUND","errno":-3008,"hostname":"api.test.tiledesk.com","syscall":"getaddrinfo"},"flowing":true,"highWaterMark":16384,"length":0,"multiAwaitDrain":false,"needReadable":true,"objectMode":false,"pipes":[],"readableListening":false,"reading":true,"readingMore":false,"resumeScheduled":false,"sync":false},"_rejectUnauthorized":true,"_requestCert":true,"_secureEstablished":false,"_securePending":false,"_server":null,"_sockname":null,"_tlsOptions":{"isServer":false,"pipe":false,"rejectUnauthorized":true,"requestCert":true,"secureContext":{"context":{}}},"_writableState":{"afterWriteTickInfo":null,"allBuffers":true,"allNoop":true,"autoDestroy":true,"bufferProcessing":false,"buffered":[],"bufferedIndex":0,"closeEmitted":true,"closed":true,"constructed":true,"corked":0,"decodeStrings":false,"defaultEncoding":"utf8","destroyed":true,"emitClose":false,"ended":false,"ending":false,"errorEmitted":true,"errored":{"code":"ENOTFOUND","errno":-3008,"hostname":"api.test.tiledesk.com","syscall":"getaddrinfo"},"finalCalled":false,"finished":false,"highWaterMark":16384,"length":289,"needDrain":false,"objectMode":false,"pendingcb":1,"prefinished":false,"sync":false,"writelen":289,"writing":true},"allowHalfOpen":false,"alpnProtocol":null,"authorizationError":null,"authorized":false,"connecting":false,"encrypted":true,"parser":null,"secureConnecting":true,"servername":null,"ssl":null},{"_SNICallback":null,"_controlReleased":true,"_events":{"close":[null,null,null,null],"connect":[null,null,null],"end":[null,null]},"_eventsCount":11,"_hadError":true,"_host":"api.test.tiledesk.com","_httpMessage":{"_closed":false,"_contentLength":0,"_defaultKeepAlive":true,"_ended":false,"_events":{},"_eventsCount":7,"_hasBody":true,"_header":"GET /test-project-id/requests/me?channel=whatsapp HTTP/1.1\r\nAccept: application/json, text/plain, */*\r\nContent-Type: application/json\r\nAuthorization: JWT cached-token-12345\r\nUser-Agent: axios/0.27.2\r\nHost: api.test.tiledesk.com\r\nConnection: close\r\n\r\n","_headerSent":true,"_keepAliveTimeout":0,"_last":true,"_redirectable":"[Circular]","_removedConnection":false,"_removedContLen":false,"_removedTE":false,"_trailer":"","aborted":false,"agent":"[Circular]","chunkedEncoding":false,"destroyed":false,"finished":true,"host":"api.test.tiledesk.com","maxHeadersCount":null,"maxRequestsOnConnectionReached":false,"method":"GET","outputData":[],"outputSize":0,"parser":null,"path":"/test-project-id/requests/me?channel=whatsapp","protocol":"https:","res":null,"reusedSocket":false,"sendDate":false,"shouldKeepAlive":false,"socket":"[Circular]","timeoutCb":null,"upgradeOrConnect":false,"useChunkedEncodingByDefault":false,"writable":true},"_newSessionPending":false,"_parent":null,"_pendingData":"GET /test-project-id/requests/me?channel=whatsapp HTTP/1.1\r\nAccept: application/json, text/plain, */*\r\nContent-Type: application/json\r\nAuthorization: JWT cached-token-12345\r\nUser-Agent: axios/0.27.2\r\nHost: api.test.tiledesk.com\r\nConnection: close\r\n\r\n","_pendingEncoding":"latin1","_readableState":{"autoDestroy":true,"awaitDrainWriters":null,"buffer":{"head":null,"length":0,"tail":null},"closeEmitted":true,"closed":true,"constructed":true,"dataEmitted":false,"decoder":null,"defaultEncoding":"utf8","destroyed":true,"emitClose":false,"emittedReadable":false,"encoding":null,"endEmitted":false,"ended":false,"errorEmitted":true,"errored":{"code":"ENOTFOUND","errno":-3008,"hostname":"api.test.tiledesk.com","syscall":"getaddrinfo"},"flowing":true,"highWaterMark":16384,"length":0,"multiAwaitDrain":false,"needReadable":true,"objectMode":false,"pipes":[],"readableListening":false,"reading":true,"readingMore":false,"resumeScheduled":false,"sync":false},"_rejectUnauthorized":true,"_requestCert":true,"_secureEstablished":false,"_securePending":false,"_server":null,"_sockname":null,"_tlsOptions":{"isServer":false,"pipe":false,"rejectUnauthorized":true,"requestCert":true,"secureContext":{"context":{}}},"_writableState":{"afterWriteTickInfo":null,"allBuffers":true,"allNoop":true,"autoDestroy":true,"bufferProcessing":false,"buffered":[],"bufferedIndex":0,"closeEmitted":true,"closed":true,"constructed":true,"corked":0,"decodeStrings":false,"defaultEncoding":"utf8","destroyed":true,"emitClose":false,"ended":false,"ending":false,"errorEmitted":true,"errored":{"code":"ENOTFOUND","errno":-3008,"hostname":"api.test.tiledesk.com","syscall":"getaddrinfo"},"finalCalled":false,"finished":false,"highWaterMark":16384,"length":250,"needDrain":false,"objectMode":false,"pendingcb":1,"prefinished":false,"sync":false,"writelen":250,"writing":true},"allowHalfOpen":false,"alpnProtocol":null,"authorizationError":null,"authorized":false,"connecting":false,"encrypted":true,"parser":null,"secureConnecting":true,"servername":null,"ssl":null}]},"totalSocketCount":3}}},"path":"/test-project-id/requests/me?channel=whatsapp","pathname":"/test-project-id/requests/me","port":null,"protocol":"https:","search":"?channel=whatsapp"},"_redirectCount":0,"_redirects":[],"_requestBodyBuffers":[],"_requestBodyLength":0,"_writableState":{"afterWriteTickInfo":null,"allBuffers":true,"allNoop":true,"autoDestroy":true,"bufferProcessing":false,"buffered":[],"bufferedIndex":0,"closeEmitted":false,"closed":false,"constructed":true,"corked":0,"decodeStrings":true,"defaultEncoding":"utf8","destroyed":false,"emitClose":true,"ended":false,"ending":false,"errorEmitted":false,"errored":null,"finalCalled":false,"finished":false,"highWaterMark":16384,"length":0,"needDrain":false,"objectMode":false,"pendingcb":0,"prefinished":false,"sync":true,"writecb":null,"writelen":0,"writing":false}},"stack":"Error: getaddrinfo ENOTFOUND api.test.tiledesk.com\n    at GetAddrInfoReqWrap.onlookup [as oncomplete] (node:dns:109:26)","syscall":"getaddrinfo"}

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-whatsapp-connector",
-  "version": "1.0.20",
+  "version": "1.0.22",
   "description": "Tiledesk Whatsapp connector",
   "main": "index.js",
   "scripts": {

package/tiledesk/TiledeskChannel.js

@@ -43,6 +43,13 @@ class TiledeskChannel {
 
   }
 
+  /**
+   * Send a message to Tiledesk
+   * @param {Object} tiledeskMessage - The message to send
+   * @param {Object} messageInfo - The message info
+   * @param {string} department_id - The department ID
+   * @returns {Promise<Object>} - The response from the Tiledesk API
+   */
   async send(tiledeskMessage, messageInfo, department_id) {
 
     let channel;
@@ -71,79 +78,79 @@ class TiledeskChannel {
       return null;
     }
 
-    var payload = {
-      _id: 'wab-' + channel.from,
-      first_name: channel.firstname,
-      last_name: channel.lastname,
-      sub: 'userexternal',
-      aud: 'https://tiledesk.com/subscriptions/' + this.settings.subscriptionId
+    // Assume userToken is always provided
+    const token = messageInfo.userToken;
+
+    try {
+      const requestsResponse = await this.getRequests(messageInfo.channel, token);
+      winston.debug("(wab) [TiledeskChannel] get request response: ", requestsResponse.data);
+
+      let request_id;
+      if (requestsResponse.data.requests[0]) {
+        request_id = requestsResponse.data.requests[0].request_id;
+        winston.debug("(wab) [TiledeskChannel] Old request_id: " + request_id);
+      } else {
+        request_id = new_request_id;
+        winston.debug("(wab) [TiledeskChannel] New request_id: " + request_id);
+      }
+
+      winston.debug("(wab) [TiledeskChannel] tiledeskMessage:", tiledeskMessage);
+      
+      try {
+        const sendResponse = await this.sendMessage(request_id, tiledeskMessage, token);
+        winston.debug("(wab) [TiledeskChannel] send message response: ", sendResponse.data);
+        return sendResponse.data;
+      } catch (err) {
+        winston.error("(wab) [TiledeskChannel] send message error: ", err);
+        throw err;
+      }
+    } catch (err) {
+      winston.error("(wab) [TiledeskChannel] get requests error: ", err);
+      throw err;
     }
+  }
 
-    var customToken = jwt.sign(payload, this.settings.secret);
+  /**
+   * Get requests for the current user
+   * @param {string} channel - The channel name
+   * @param {string} token - The user token
+   * @returns {Promise<Object>} - The response from the Tiledesk API
+   */
+  async getRequests(channel, token) {
+    return axios({
+      url: this.API_URL + `/${this.settings.project_id}/requests/me?channel=${channel}`,
+      headers: {
+        'Content-Type': 'application/json',
+        'Authorization': token
+      },
+      method: 'GET'
+    });
+  }
 
-    return await axios({
-      url: this.API_URL + "/auth/signinWithCustomToken",
+  /**
+   * Send a message to a request
+   * @param {string} request_id - The request ID
+   * @param {Object} tiledeskMessage - The message to send
+   * @param {string} token - The user token
+   * @returns {Promise<Object>} - The response from the Tiledesk API
+   */
+  async sendMessage(request_id, tiledeskMessage, token) {
+    return axios({
+      url: this.API_URL + `/${this.settings.project_id}/requests/${request_id}/messages`,
       headers: {
         'Content-Type': 'application/json',
-        'Authorization': "JWT " + customToken
+        'Authorization': token
       },
-      data: {},
+      data: tiledeskMessage,
       method: 'POST'
-    }).then((response) => {
-  
-      let token = response.data.token;
-      token = this.fixToken(token);
-      
-      return axios({
-        url: this.API_URL + `/${this.settings.project_id}/requests/me?channel=${messageInfo.channel}`,
-        headers: {
-          'Content-Type': 'application/json',
-          'Authorization': token
-        },
-        method: 'GET'
-      }).then((response) => {
-
-        winston.debug("(wab) [TiledeskChannel] get request response: ", response.data);
-
-        let request_id;
-        if (response.data.requests[0]) {
-          request_id = response.data.requests[0].request_id;
-          winston.debug("(wab) [TiledeskChannel] Old request_id: " + request_id);
-        } else {
-          request_id = new_request_id;
-          winston.debug("(wab) [TiledeskChannel] New request_id: " + request_id);
-        }
-
-        winston.debug("(wab) [TiledeskChannel] tiledeskMessage:", tiledeskMessage);
-        
-        return axios({
-          url: this.API_URL + `/${this.settings.project_id}/requests/${request_id}/messages`,
-          headers: {
-            'Content-Type': 'application/json',
-            'Authorization': token
-          },
-          data: tiledeskMessage,
-          method: 'POST'
-        }).then((response) => {
-
-          winston.debug("(wab) [TiledeskChannel] send message response: ", response.data);
-          
-          return response.data;
-
-        }).catch((err) => {
-          winston.error("(wab) [TiledeskChannel] send message: ", err);
-        })
-      }).catch((err) => {
-        winston.error("(wab) [TiledeskChannel]  get requests: ", err);
-      })
-
-
-    }).catch((err) => {
-      winston.error("(wab) [TiledeskChannel] sign in error: ", err);
-    })
+    });
   }
 
 
+  /**
+   * Get the departments from Tiledesk
+   * @returns {Promise<Object>} - The response from the Tiledesk API
+   */
   async getDepartments() {
 
     return await axios({
@@ -162,6 +169,13 @@ class TiledeskChannel {
     })
   }
 
+  /**
+   * Send a message to Tiledesk and add a bot
+   * @param {Object} tiledeskMessage - The message to send
+   * @param {Object} messageInfo - The message info
+   * @param {string} bot_id - The bot ID
+   * @returns {Promise<Object>} - The response from the Tiledesk API
+   */
   async sendAndAddBot(tiledeskMessage, messageInfo, bot_id) {
     
     let channel;
@@ -220,6 +234,10 @@ class TiledeskChannel {
     })
   }
 
+  /**
+   * Get the project detail from Tiledesk
+   * @returns {Promise<Object>} - The response from the Tiledesk API
+   */
   async getProjectDetail() {
 
     return await axios({
@@ -237,6 +255,32 @@ class TiledeskChannel {
     })
   }
 
+  /**
+   * Sign in with custom token
+   * @param {Object} payload - The payload to sign in with
+   * @returns {Promise<Object>} - The response from the Tiledesk API
+   */
+  signInWithCustomToken(payload) {
+    var customToken = jwt.sign(payload, this.settings.secret);
+    
+    return axios({
+      url: this.API_URL + "/auth/signinWithCustomToken",
+      headers: {
+        'Content-Type': 'application/json',
+        'Authorization': "JWT " + customToken
+      },
+      data: {},
+      method: 'POST'
+    });
+  }
+
+
+
+  /**
+   * Check the plan of the project
+   * @param {Object} project - The project
+   * @returns {Promise<boolean>} - True if the plan is available, false otherwise
+   */
   checkPlan(project) {
     let profile_name = project.profile.name;
     let profile_type = project.profile.type;
@@ -271,6 +315,17 @@ class TiledeskChannel {
       }
     })
   }
+
+  createUserSignInPayload(channel) {
+    return {
+      _id: 'wab-' + channel.from,
+      first_name: channel.firstname,
+      last_name: channel.lastname,
+      sub: 'userexternal',
+      aud: 'https://tiledesk.com/subscriptions/' + this.settings.subscriptionId
+    }
+  }
+
   
   fixToken(token) {
     

package/tiledesk/TiledeskWhatsapp.js

@@ -48,6 +48,12 @@ class TiledeskWhatsapp {
     }
   }
 
+  /**
+   * Send a message to a WhatsApp number
+   * @param {string} phone_number_id - The WhatsApp number ID
+   * @param {Object} message - The message to send
+   * @returns {Promise<Object>} - The response from the WhatsApp API
+   */
   async sendMessage(phone_number_id, message) {
     
     winston.debug("(wab) [TiledeskWhatsapp] Sending message...");
@@ -68,6 +74,11 @@ class TiledeskWhatsapp {
     })
   }
   
+  /**
+   * Get the business account info
+   * @param {string} business_account_id - The business account ID
+   * @returns {Promise<Object>} - The response from the WhatsApp API
+   */
   async getBusinessAccountInfo(business_account_id) {
     
     winston.debug("(wab) [TiledeskWhatsapp] Getting business account info...");
@@ -87,6 +98,11 @@ class TiledeskWhatsapp {
     })
   }
 
+  /**
+   * Download a media file from WhatsApp
+   * @param {string} mediaId - The media ID
+   * @returns {Promise<string>} - The path to the downloaded file
+   */
   async downloadMedia(mediaId) {
     
     return await axios({
@@ -143,6 +159,13 @@ class TiledeskWhatsapp {
     })
   }
 
+  /**
+   * Upload a media file on Tiledesk
+   * @param {string} path - The path to the media file
+   * @param {string} id_project - The project ID
+   * @param {string} token - The Tiledesk token
+   * @returns {Promise<string>} - The URL of the uploaded file
+   */
   async uploadMedia(path, id_project, token) {
     let url = `${this.api_url}/${id_project}/files/chat`;
     winston.debug("(wab) [TiledeskWhatsapp] Uploading file...");
@@ -152,7 +175,7 @@ class TiledeskWhatsapp {
     const request_config = {
       maxContentLength: Infinity,
       maxBodyLength: Infinity,
-      header: {
+      headers: {
         ...form.getHeaders(),
         'Authorization': token
       }

package/tiledesk/Utils.js

@@ -24,34 +24,34 @@ class Utils {
         return settings;
       }
       
-      async getSettingsByProjectId(project_id) {
-        try {
-          return await this.db.get(project_id, 'project_id');
-        } catch (err) {
-          winston.error("(wab) Error gettings settings by projectId: ", err);
-          return null;
-        }
+    async getSettingsByProjectId(project_id) {
+      try {
+        return await this.db.get(project_id, 'project_id');
+      } catch (err) {
+        winston.error("(wab) Error gettings settings by projectId: ", err);
+        return null;
       }
-      
-      async deleteSettings(project_id, waba_id) {
-        let CONTENT_KEY = "whatsapp-" + project_id;
-        let deleted = await this.db.remove(CONTENT_KEY);
-        if (!deleted) {
-          CONTENT_KEY = "whatsapp-" + waba_id;
-          deleted = await this.db.remove(CONTENT_KEY);
-        }
-      
-        return deleted;
+    }
+    
+    async deleteSettings(project_id, waba_id) {
+      let CONTENT_KEY = "whatsapp-" + project_id;
+      let deleted = await this.db.remove(CONTENT_KEY);
+      if (!deleted) {
+        CONTENT_KEY = "whatsapp-" + waba_id;
+        deleted = await this.db.remove(CONTENT_KEY);
       }
-      
-      async deleteSettingsByProjectId(project_id) {
-        try {
-          return await this.db.remove(project_id, 'project_id')
-        } catch (err) {
-          winston.error("(wab) Error deleting settings by projectId: ", err);
-          return false;
-        }
+    
+      return deleted;
+    }
+    
+    async deleteSettingsByProjectId(project_id) {
+      try {
+        return await this.db.remove(project_id, 'project_id')
+      } catch (err) {
+        winston.error("(wab) Error deleting settings by projectId: ", err);
+        return false;
       }
+    }
 }
 
 module.exports = Utils;