@tiledesk/tiledesk-voice-twilio-connector 0.1.8 → 0.1.10

package/index.js

@@ -274,44 +274,11 @@ router.post('/nextblock/:callSid/', async(req, res) => {
     //update delayIndex for wait command message time
     await voiceChannel.saveDelayIndexForCallId(callSid)
   }
-  
-  /*
-  if(usertext === '' || !usertext){
-    //get message from queue
-    queue = await tdChannel.getMessagesFromQueue(conversation_id)
-    winston.debug('QUEUE --> ',queue.length)
-    if(queue.length === 0){
-      //CASE: queue is empty --> generate Tiledesk wait message
-      message = await tdChannel.generateWaitTdMessage(ani, callId)
-      winston.debug('QUEUE is empty--> ',queue)
-    }else{
-      //CASE: queue has at least one message to reproduce --> get message from tiledesk queue
-      message = queue[0]
-      winston.debug('QUEUE --> ',queue[0])
-      //remove message from queue
-      await tdChannel.removeMessageFromQueue(conversation_id, message._id)
-      
-      queue = await tdChannel.getMessagesFromQueue(conversation_id)
-      winston.debug('QUEUE after remove --> ',queue.length)
-    }
-  }else{
-    //send message to tiledesk 
-    let tiledeskMessage= {
-      text:usertext,
-      senderFullname: ani,
-      type: 'text',
-      channel: { name: CHANNEL_NAME }
-    };
-    let tdMessage = await tdChannel.send(tiledeskMessage, user.token, conversation_id);
-    winston.debug("message sent : ", tdMessage);
-    //generate Tiledesk wait message
-    message = await tdChannel.generateWaitTdMessage(ani, callId)
-  }
-  */
+
   
   // convert response to vxml
   let messageToVXML = await tdTranslator.toVXML(message, callSid, vxmlAttributes)
-  winston.debug("(vxml) VXML to SEND: "+ messageToVXML);
+  winston.debug("(voice) VXML to SEND: "+ messageToVXML);
   
   // Render the response as XML in reply to the webhook request
   res.set('Content-Type', 'text/xml');
@@ -962,12 +929,12 @@ async function startApp(settings, callback) {
   }
   
   if (!settings.API_URL) {
-    winston.error("(voice) API_URL is mandatory. Exit...");
-    return callback('Missing parameter: API_URL');
+    let port = process.env.PORT || 3000;
+    API_URL = 'http://localhost:' + port;
   } else {
     API_URL = settings.API_URL;
-    winston.info("(voice) API_URL: " + API_URL);
   }
+  winston.info("(voice) API_URL: " + API_URL)
   
   if (!settings.BASE_URL) {
     winston.error("(voice) BASE_URL is mandatory. Exit...");

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-voice-twilio-connector",
-  "version": "0.1.8",
+  "version": "0.1.10",
   "description": "Tiledesk VOICE Twilio connector",
   "license": "MIT",
   "author": "Gabriele Panico",

package/template/configure.html

@@ -112,15 +112,15 @@
        <ul>
         <div class="list-element">
           <img src="https://cdn-icons-png.flaticon.com/512/1443/1443000.png" width="20" height="20" style="margin-right: 10px;"/>
-          <h7>Integrate your number with Tiledesk to text with a Chatbot</h7>
+          <h7>Real-time notifications: get instant alerts on your Tiledesk account whenever a client calls you, ensuring you never miss a message</h7>
         </div>
         <div class="list-element">
           <img src="https://cdn-icons-png.flaticon.com/512/1443/1443000.png" width="20" height="20" style="margin-right: 10px;"/>
-          <h7>Once a client text to you, receive an alert on your Tiledesk account and answer to your clients easily</h7>
+          <h7>Effortless responses: Quickly reply to clients directly from your Tiledesk account with ease</h7>
         </div>
         <div class="list-element">
           <img src="https://cdn-icons-png.flaticon.com/512/1443/1443000.png" width="20" height="20" style="margin-right: 10px;"/>
-          <h7>Enable instant messaging and answer multiple conversations, everything from Tiledesk account</h7>
+          <h7>Streamlined messaging: Manage multiple conversations simultaneously, all from one convenient platform</h7>
         </div>
       </ul>
       {{/unless}}

package/tiledesk/TiledeskTwilioTranslator.js

@@ -1,6 +1,8 @@
 const { v4: uuidv4 } = require("uuid");
 const winston = require("../winston");
 const xmlbuilder = require("xmlbuilder");
+const querystring = require("querystring");
+
 const utils = require("./utils-message.js");
 const MENU_CHOICE = require("./constants.js").MENU_CHOICE;
 const WAIT_MESSAGE = require("./constants.js").WAIT_MESSAGE; 
@@ -9,6 +11,8 @@ const SETTING_MESSAGE = require('./constants').SETTING_MESSAGE
 const CHANNEL_NAME = require('./constants').CHANNEL_NAME
 
 const TYPE_ACTION_VXML = require('./constants').TYPE_ACTION_VXML
+const TYPE_MESSAGE = require('./constants').TYPE_MESSAGE
+const INFO_MESSAGE_TYPE = require('./constants').INFO_MESSAGE_TYPE
 
 class TiledeskTwilioTranslator {
   /**
@@ -63,6 +67,14 @@ class TiledeskTwilioTranslator {
     vxmlAttributes = this.manageVoiceAttributes(msg, vxmlAttributes)
     //const header = this.headerVXML(xml, vxmlAttributes);
     
+    //MANAGE CLOSE info message
+    const isInfoSupport = utils.messageType(TYPE_MESSAGE.INFO_SUPPORT, msg)
+    winston.verbose("[TiledeskVXMLTranslator] isInfoSupport::"+ isInfoSupport);
+    if(isInfoSupport && utils.infoMessageType(msg) === INFO_MESSAGE_TYPE.CHAT_CLOSED){
+      const hangUp = this.hangupCall(xml)
+      return hangUp;
+    }
+    
 
     if (msg.attributes && msg.attributes.commands && msg.attributes.commands.length > 0 ) {
       const commands = msg.attributes.commands;
@@ -218,6 +230,12 @@ class TiledeskTwilioTranslator {
     return buttons;
   }
   
+  async hangupCall(rootEle){
+     rootEle.ele("Hangup").up()
+    
+     return rootEle.end({ pretty: true });   
+  }
+  
 
   async delayVXMLConverter(rootEle, message, xmlAttributes){
     const command = message.attributes.commands[0]
@@ -231,7 +249,7 @@ class TiledeskTwilioTranslator {
     
     const prompt = this.promptVXML(rootEle, message, xmlAttributes);
     
-    const queryUrl = '?intentName='+ xmlAttributes.intentName + '&previousIntentTimestamp='+Date.now();
+    const queryUrl = '?intentName='+ querystring.encode(xmlAttributes.intentName) + '&previousIntentTimestamp='+Date.now();
     rootEle.ele("Redirect", {Method: "POST"}, this.BASE_URL + '/nextblock/' + xmlAttributes.callSid + queryUrl).up()
     //prompt.ele("submit", { fetchhint: "safe", expr: "proxyBaseUrl +'/nextblock/' + session.connection.calltoken", method: "post", namelist: "usertext session intentName previousIntentTimestamp" });
     
@@ -242,14 +260,14 @@ class TiledeskTwilioTranslator {
   /** DONE **/
   async speechFormVXMLConverter(rootEle, message, xmlAttributes) {
     
-    /*
+    
     const gather = rootEle.ele("Gather", { input: "speech"})
     
     if(xmlAttributes && xmlAttributes.noInputTimeout){
       gather.att("timeout",  xmlAttributes.noInputTimeout/1000 ).up();
     }
 
-    const queryUrl = '?intentName='+ xmlAttributes.intentName + "&previousIntentTimestamp="+Date.now();
+    const queryUrl = '?intentName='+ querystring.encode(xmlAttributes.intentName) + "&previousIntentTimestamp="+Date.now();
     gather.att("action", this.BASE_URL + '/nextblock/' + xmlAttributes.callSid + queryUrl)
           .att("method", "POST")
           .att("language", xmlAttributes.voiceLanguage)
@@ -261,9 +279,9 @@ class TiledeskTwilioTranslator {
     if(handleNoInputNoMatchQuery && handleNoInputNoMatchQuery.queryNoInput){
       rootEle.ele("Redirect", {}, this.BASE_URL + '/handle/' + xmlAttributes.callSid + '/no_input?'+ handleNoInputNoMatchQuery.queryNoInput)
     }
-    */
     
-    let queryUrl = '?intentName='+ xmlAttributes.intentName + "&previousIntentTimestamp="+Date.now();
+    
+    /*let queryUrl = '?intentName='+ xmlAttributes.intentName + "&previousIntentTimestamp="+Date.now();
     const prompt = this.promptVXML(rootEle, message, xmlAttributes);
     
     const record = rootEle.ele("Record", { playBeep: "false"})
@@ -281,7 +299,7 @@ class TiledeskTwilioTranslator {
           .att("method", "POST")
           .att("trim", "trim-silence")
     
-    
+    */
     
     
     return rootEle.end({ pretty: true });
@@ -296,7 +314,7 @@ class TiledeskTwilioTranslator {
     options.forEach((option) => menu_options += option.value + ':' + option.action.substring(1) + ';')
     
     
-    let queryUrl = '?intentName='+ xmlAttributes.intentName + '&previousIntentTimestamp='+Date.now() + '&menu_options=' + menu_options;
+    let queryUrl = '?intentName='+ querystring.encode(xmlAttributes.intentName) + '&previousIntentTimestamp='+Date.now() + '&menu_options=' + menu_options;
     const handleNoInputNoMatchQuery = await this.handleNoInputNoMatch(rootEle, message, xmlAttributes);
     if(handleNoInputNoMatchQuery && handleNoInputNoMatchQuery.queryNoMatch){
       queryUrl += '&button_action='+ handleNoInputNoMatchQuery.queryNoMatch.split('button_action=')[1]
@@ -326,7 +344,7 @@ class TiledeskTwilioTranslator {
     
     const gather = rootEle.ele("Gather", { input: "dtmf"})
     
-    const queryUrl = '?intentName='+ xmlAttributes.intentName + "&previousIntentTimestamp="+Date.now();
+    const queryUrl = '?intentName='+ querystring.encode(xmlAttributes.intentName) + "&previousIntentTimestamp="+Date.now();
     gather.att("timeout", xmlAttributes.noInputTimeout/1000 )
           .att("action", this.BASE_URL + '/menublock/' + xmlAttributes.callSid + queryUrl)
           .att("method", "POST")
@@ -402,8 +420,8 @@ class TiledeskTwilioTranslator {
         value: 'no_input'
       }
       
-
-      queryNoInput = 'intentName='+ attributes.intentName + '&previousIntentTimestamp='+Date.now() + '&button_action='+button_noIput.action.substring(1);
+      
+      queryNoInput = 'intentName='+ querystring.encode(attributes.intentName) + '&previousIntentTimestamp='+Date.now() + '&button_action='+button_noIput.action.substring(1);
       //rootEle.ele("Redirect", {}, this.BASE_URL + '/handle/' + attributes.callSid + '/no_input'+ queryNoInput)
       
 
@@ -430,7 +448,7 @@ class TiledeskTwilioTranslator {
         value: 'no_match'
       }
       
-      queryNoMatch = 'intentName='+ attributes.intentName + '&previousIntentTimestamp='+Date.now() + '&button_action='+button_noMatch.action.substring(1); //remove '#' from intentId because is not a valid char for XML lang
+      queryNoMatch = 'intentName='+ querystring.encode(attributes.intentName) + '&previousIntentTimestamp='+Date.now() + '&button_action='+button_noMatch.action.substring(1); //remove '#' from intentId because is not a valid char for XML lang
       //rootEle.ele("Redirect", {}, this.BASE_URL + '/handle/' + attributes.callSid + '/no_match'+ queryNoMatch)
       
       /*element.ele("nomatch")
@@ -518,7 +536,7 @@ class TiledeskTwilioTranslator {
   
     const transfer = rootEle.ele("Dial");
     
-    let queryUrl = '?intentName='+ attributes.intentName + '&previousIntentTimestamp='+Date.now() 
+    let queryUrl = '?intentName='+ querystring.encode(attributes.intentName) + '&previousIntentTimestamp='+Date.now() 
     /* <-- transfer error --> */
     if(lastCommand.settings && lastCommand.settings.falseIntent){
       queryUrl += '&' + 'button_success=' +  attributes.trueIntent.substring(1)

package/tiledesk/constants.js

@@ -7,7 +7,18 @@ module.exports = {
     FRAME: 'frame',
     GALLERY: 'gallery',
     INFO: 'info',
-    SUPPORT_INFO: 'support/info'
+    SUPPORT_INFO: 'support/info',
+    INFO_SUPPORT: 'info/support'
+  },
+  INFO_MESSAGE_TYPE: {
+    CHAT_REOPENED : 'CHAT_REOPENED',
+    CHAT_CLOSED : 'CHAT_CLOSED',
+    MEMBER_JOINED_GROUP : 'MEMBER_JOINED_GROUP',
+    MEMBER_LEFT_GROUP : "MEMBER_LEFT_GROUP",
+    LEAD_UPDATED : "LEAD_UPDATED",
+    TOUCHING_OPERATOR : "TOUCHING_OPERATOR",
+    LIVE_PAGE : "LIVE_PAGE",
+    PLAN_EXPIRED : "PLAN_EXPIRED"
   },
   MESSAGE_TYPE_MINE: 'MINE',
   MESSAGE_TYPE_OTHERS: 'OTHERS',

package/tiledesk/utils-message.js

@@ -1,5 +1,6 @@
 
 const TYPE_MESSAGE = require('./constants').TYPE_MESSAGE
+const INFO_MESSAGE_TYPE = require('./constants').INFO_MESSAGE_TYPE
 const MESSAGE_TYPE_MINE = require('./constants').MESSAGE_TYPE_MINE
 const MESSAGE_TYPE_OTHERS = require('./constants').MESSAGE_TYPE_OTHERS
 
@@ -38,6 +39,13 @@ function isInfo(message) {
     return false;
 }
 
+function isInfoSupport(message) {
+    if (message && message.attributes && message.attributes.subtype === TYPE_MESSAGE.INFO_SUPPORT) {
+      return true;
+    }
+    return false;
+}
+
 function isMine(message, user) {
     if (message && message.sender && message.sender === user.userid) {
       return true;
@@ -50,6 +58,9 @@ function messageType(msgType, message, user) {
     if (msgType === TYPE_MESSAGE.INFO) {
       return this.isInfo(message);
     }
+    if (msgType === TYPE_MESSAGE.INFO_SUPPORT) {
+      return this.isInfoSupport(message);
+    }
     if (msgType === MESSAGE_TYPE_MINE) {
       return isMine(message, user);
     }
@@ -61,4 +72,28 @@ function messageType(msgType, message, user) {
     }
 }
 
-module.exports = {isCarousel, isImage, isFile, isAudio, isInfo, messageType}
+function infoMessageType(msg){
+  if(msg && msg.attributes.messagelabel && msg.attributes.messagelabel.key === INFO_MESSAGE_TYPE.MEMBER_JOINED_GROUP){
+    return INFO_MESSAGE_TYPE.MEMBER_JOINED_GROUP
+  }
+  if(msg && msg.attributes.messagelabel && msg.attributes.messagelabel.key === INFO_MESSAGE_TYPE.CHAT_CLOSED){
+    return INFO_MESSAGE_TYPE.CHAT_CLOSED
+  }
+  if(msg && msg.attributes.messagelabel && msg.attributes.messagelabel.key === INFO_MESSAGE_TYPE.CHAT_REOPENED){
+    return INFO_MESSAGE_TYPE.CHAT_REOPENED
+  }
+  if(msg && msg.attributes.messagelabel && msg.attributes.messagelabel.key === INFO_MESSAGE_TYPE.TOUCHING_OPERATOR){
+    return INFO_MESSAGE_TYPE.TOUCHING_OPERATOR
+  }
+  if(msg && msg.attributes.messagelabel && msg.attributes.messagelabel.key === INFO_MESSAGE_TYPE.LEAD_UPDATED){
+    return INFO_MESSAGE_TYPE.LEAD_UPDATED
+  }
+  if(msg && msg.attributes.messagelabel && msg.attributes.messagelabel.key === INFO_MESSAGE_TYPE.MEMBER_LEFT_GROUP){
+    return INFO_MESSAGE_TYPE.MEMBER_LEFT_GROUP
+  }
+  if(msg && msg.attributes.messagelabel && msg.attributes.messagelabel.key === INFO_MESSAGE_TYPE.LIVE_PAGE){
+    return INFO_MESSAGE_TYPE.LIVE_PAGE
+  }
+}
+
+module.exports = {isCarousel, isImage, isFile, isAudio, isInfo, isInfoSupport, messageType, infoMessageType}