@tiledesk/tiledesk-voice-twilio-connector 0.1.28 → 0.2.0-rc6

package/tiledesk/TiledeskTwilioTranslator.js

@@ -1,707 +0,0 @@
-const { v4: uuidv4 } = require("uuid");
-const winston = require("../winston");
-const xmlbuilder = require("xmlbuilder");
-const querystring = require("querystring");
-
-const utils = require("./utils.js");
-const utils_message = require("./utils-message.js");
-const MENU_CHOICE = require("./constants.js").MENU_CHOICE;
-const WAIT_MESSAGE = require("./constants.js").WAIT_MESSAGE; 
-const TEXT_MESSAGE = require("./constants.js").TEXT_MESSAGE;
-const SETTING_MESSAGE = require('./constants').SETTING_MESSAGE
-const CHANNEL_NAME = require('./constants').CHANNEL_NAME
-const VOICE_PROVIDER = require('./constants').VOICE_PROVIDER;
-const OPENAI_SETTINGS = require('./constants').OPENAI_SETTINGS;
-const ELEVENLABS_SETTINGS = require('./constants').ELEVENLABS_SETTINGS;
-
-const TYPE_ACTION_VXML = require('./constants').TYPE_ACTION_VXML
-const TYPE_MESSAGE = require('./constants').TYPE_MESSAGE
-const INFO_MESSAGE_TYPE = require('./constants').INFO_MESSAGE_TYPE
-
-const voiceEventEmitter = require('./services/voiceEventEmitter');
-
-const { SttError } = require('./errors');
-
-class TiledeskTwilioTranslator {
-  /**
-   * Constructor for TiledeskVXMLTranslator
-   * const axios = require("axios").default;
-   * @example
-   * const { TiledeskVXMLTranslator } = require('tiledesk-vxml-translator');
-   * const tlr = new TiledeskVXMLTranslator();
-   *
-   * @param {Object} config JSON configuration.
-   */
-
-  constructor(config) {
-    /*
-    if (!config.tiledeskChannelMessage) {
-      throw new Error('config.tiledeskChannelMessage is mandatory');
-    }
-    this.tiledeskChannelMessage = config.tiledeskChannelMessage;
-    */
-    if (!config.BASE_URL) {
-      throw new Error("[TiledeskVXMLTranslator] config.APP_ID is mandatory");
-    }
-    this.BASE_URL = config.BASE_URL;
-    
-    if(config.aiService){
-      this.aiService = config.aiService
-    }
-    if(config.uploadService){
-      this.uploadService = config.uploadService
-    }
-    
-
-    this.log = false;
-  }
-  
-  manageVoiceAttributes(msg, vxmlAttributes){
-    
-    winston.debug("[TiledeskVXMLTranslator] manageVoiceAttributes: msg.attributes:", msg.attributes);
-    if(msg.attributes && msg.attributes.flowAttributes){
-      
-      let flowAttributes = msg.attributes.flowAttributes;
-      Object.keys(vxmlAttributes).forEach((key)=> {
-        if(flowAttributes[key]){
-            vxmlAttributes[key] = flowAttributes[key];
-        }
-      })
-      
-      
-      //MANAGE VOICE SETTINGS from globals attributes
-      this.voiceProvider = VOICE_PROVIDER.TWILIO
-      if(flowAttributes.VOICE_PROVIDER){
-        this.voiceProvider = flowAttributes.VOICE_PROVIDER
-      }
-      vxmlAttributes.VOICE_PROVIDER = this.voiceProvider;
-      
-      // IF VOICE_PROVIDER is TWILIO --> default values is on user account twilio settings
-      // IF VOICE_PROVIDER is OPENAI --> set default values from constants
-      if(this.voiceProvider === VOICE_PROVIDER.OPENAI){
-        vxmlAttributes.TTS_VOICE_NAME = flowAttributes.TTS_VOICE_NAME? flowAttributes.TTS_VOICE_NAME : OPENAI_SETTINGS.TTS_VOICE_NAME;
-        vxmlAttributes.TTS_MODEL = flowAttributes.TTS_MODEL? flowAttributes.TTS_MODEL : OPENAI_SETTINGS.TTS_MODEL;
-        vxmlAttributes.STT_MODEL = flowAttributes.STT_MODEL? flowAttributes.STT_MODEL : OPENAI_SETTINGS.STT_MODEL;
-      }
-
-      // IF VOICE_PROVIDER is ELEVENLABS --> default values is on user account twilio settings
-      // IF VOICE_PROVIDER is ELEVENLABS --> set default values from constants
-      if(this.voiceProvider === VOICE_PROVIDER.ELEVENLABS){ 
-        vxmlAttributes.TTS_VOICE_NAME = flowAttributes.TTS_VOICE_NAME? flowAttributes.TTS_VOICE_NAME : ELEVENLABS_SETTINGS.TTS_VOICE_NAME;
-        vxmlAttributes.TTS_MODEL = flowAttributes.TTS_MODEL? flowAttributes.TTS_MODEL : ELEVENLABS_SETTINGS.TTS_MODEL;
-        vxmlAttributes.TTS_VOICE_LANGUAGE = flowAttributes.TTS_VOICE_LANGUAGE? flowAttributes.TTS_VOICE_LANGUAGE : ELEVENLABS_SETTINGS.TTS_VOICE_LANGUAGE;
-        vxmlAttributes.STT_MODEL = flowAttributes.STT_MODEL? flowAttributes.STT_MODEL : ELEVENLABS_SETTINGS.STT_MODEL;
-      }
-      
-    }
-    
-    winston.debug("[TiledeskVXMLTranslator] manageVoiceAttributes: vxmlAttributes returned:", vxmlAttributes);
-    voiceEventEmitter.emit('saveSettings', vxmlAttributes);
-
-    return vxmlAttributes
-  }
-  
-  
-
-  async toVXML(msg, id, vxmlAttributes, sessionInfo) {
-    
-    
-  
-    vxmlAttributes.intentName=''
-    if(msg.attributes.intentName){
-      vxmlAttributes.intentName = msg.attributes.intentName
-    }
-    
-    vxmlAttributes = this.manageVoiceAttributes(msg, vxmlAttributes)
-    
-    
-    this.user = sessionInfo.user
-    this.integrations = sessionInfo.integrations
-    
-    
-    const xml = xmlbuilder.create("Response", {});
-    //const header = this.headerVXML(xml, vxmlAttributes);
-    
-    
-    //MANAGE CLOSE info message
-    const isInfoSupport = utils_message.messageType(TYPE_MESSAGE.INFO_SUPPORT, msg)
-    winston.debug("[TiledeskVXMLTranslator] isInfoSupport:"+ isInfoSupport);
-    if(isInfoSupport && utils_message.infoMessageType(msg) === INFO_MESSAGE_TYPE.CHAT_CLOSED){
-      const hangUp = this.hangupCall(xml)
-      return hangUp;
-    }
-    
-
-    if (msg.attributes && msg.attributes.commands && msg.attributes.commands.length > 0 ) {
-      const commands = msg.attributes.commands;
-      
-      const attr = this.setVXMLAttributes(commands, vxmlAttributes)
-      
-      /** check for WAIT **/
-      const isWait = this.checkIfIsWait(msg);
-      winston.debug("[TiledeskVXMLTranslator] toVXML: isWait:"+ isWait);
-      if(isWait){
-        const delayForm = await this.delayVXMLConverter(xml, msg, vxmlAttributes);
-        return delayForm;
-      }
-      
-      /** check for DTMF FORM **/
-      const isDtmfForm = this.checkIfIsDTMFForm(msg);
-      winston.debug("[TiledeskVXMLTranslator] toVXML: isDtmfForm: "+ isDtmfForm);
-      if(isDtmfForm){
-        const DTMFForm = await this.dtmfFormVXMLConverter(xml, msg, vxmlAttributes);
-        return DTMFForm;
-      }
-      
-      /** check for BLIND TRANSFER **/
-      const isBlindFransfer = this.checkIfIsBlindFransfer(msg);
-      winston.debug("[TiledeskVXMLTranslator] toVXML: isBlindFransfer: "+ isBlindFransfer);
-      if(isBlindFransfer){
-        const blindTransfer = await this.blindTransferVXMLConverter(xml, msg, vxmlAttributes);
-        return blindTransfer;
-      }
-      
-      /** check for DTMF MENU **/
-      const isMenu = this.checkIfIsDTMFMenuMessage(msg);
-      winston.debug("[TiledeskVXMLTranslator] toVXML: isMenu: "+ isMenu);
-      if(isMenu){
-        const menu = await this.menuVXMLConverter(xml, msg, vxmlAttributes);
-        return menu;
-      }
-      
-      /** check for SPEECH FORM **/
-      const isSpeechForm = this.checkIfIsSpeechFormMessage(msg);
-      winston.debug("[TiledeskVXMLTranslator] toVXML: isSpeechForm: "+ isSpeechForm);
-      if(isSpeechForm){
-        const form = await this.speechFormVXMLConverter(xml, msg, vxmlAttributes);
-        return form;
-      }
-      
-      /** check for FORM (PlayPrompt action) **/
-      winston.debug("[TiledeskVXMLTranslator] toVXML: isPrompt: true");
-      const prompt = await this.playPromptVXMLConverter(xml, msg, vxmlAttributes);
-      return prompt;
-     
-    }
-    
-  }
-
-  checkIfIsDTMFMenuMessage(msg) {
-    const commands = msg.attributes.commands;
-    let dtmf_element = commands.filter((command) => command.type === SETTING_MESSAGE)
-    if(dtmf_element && dtmf_element.length > 0 && dtmf_element[0].subType === TYPE_ACTION_VXML.DTMF_MENU){
-      return true;
-    }
-    return false;
-  }
-  
-  checkIfIsDTMFForm(msg){
-    const commands = msg.attributes.commands;
-    let dtmf_element = commands.filter((command) => command.type === SETTING_MESSAGE)
-    if(dtmf_element && dtmf_element.length > 0 && dtmf_element[0].subType === TYPE_ACTION_VXML.DTMF_FORM){
-      return true;
-    }
-    return false;
-  }
-
-  checkIfIsBlindFransfer(msg){
-    const commands = msg.attributes.commands;
-    let dtmf_element = commands.filter((command) => command.type === SETTING_MESSAGE)
-    if(dtmf_element && dtmf_element.length > 0 && dtmf_element[0].subType === TYPE_ACTION_VXML.BLIND_TRANSFER ){
-      return true;
-    }
-    return false;
-  }
-  
-  checkIfIsSpeechFormMessage(msg){
-    const commands = msg.attributes.commands;
-    let dtmf_element = commands.filter((command) => command.type === SETTING_MESSAGE)
-    if(dtmf_element && dtmf_element.length > 0 && dtmf_element[0].subType === TYPE_ACTION_VXML.SPEECH_FORM ){
-      return true;
-    }
-    return false;
-  }
-  
-  checkIfIsWait(msg){
-    const commands = msg.attributes.commands;
-    let wait_element = commands.filter((command) => command.type === WAIT_MESSAGE)
-    let message_element = commands.filter((command) => command.type === TEXT_MESSAGE)
-    if(wait_element && wait_element.length === 1 && message_element && message_element.length === 0){
-       return true;
-    }
-    return false;
-  }
-  
-  setVXMLAttributes(commands, attributes){
-    const settingsCommand = commands.slice(-1)[0];
-    if(settingsCommand && settingsCommand.settings){
-      Object.keys(settingsCommand.settings).forEach((key) => attributes[key]= settingsCommand.settings[key])
-    }
-    return attributes
-  }
-
-  toTiledesk(vxmlMessage) {
-    winston.debug("[TiledeskVXMLTranslator] vxml message: ", vxmlMessage);
-  }
-
-  getMessageFromTdMessage(msg) {
-    let text = "";
-    if (msg.attributes && msg.attributes.commands && msg.attributes.commands.length > 0 ) {
-      /*msg.attributes.commands.forEach((command) => {
-         if(command.type === 'message'){
-            text= command.message.text
-         }
-       })*/
-      let command = msg.attributes.commands[1];
-      if (command.type === "message") {
-        text = command.message.text;
-      }
-    }
-
-    return text;
-  }
-
-  getButtonsFromCommand(command) {
-    let buttons = [];
-    
-    if (command.type === "message" && command.message.attributes && command.message.attributes.attachment && command.message.attributes.attachment.buttons) {
-      /* FILTER only 'action' button type */
-      buttons = command.message.attributes.attachment.buttons.filter( (button) => (button.type === "action") );
-    }
-    return buttons;
-  }
-  getButtonsFromTdMessage(msg) {
-    let buttons = [];
-    if (msg.attributes && msg.attributes.commands && msg.attributes.commands.length > 0 ) {
-      /*msg.attributes.commands.forEach((command) => {
-         if(command.type === 'message'){
-            text= command.message.text
-         }
-       })*/
-      let command = msg.attributes.commands[1];
-      if (command.type === "message" && command.message.attributes && command.message.attributes.attachment && command.message.attributes.attachment.buttons ) {
-        buttons = command.message.attributes.attachment.buttons.filter( (button) => (button.type === "action") );
-      }
-    }
-    return buttons;
-  }
-  
-  async hangupCall(rootEle){
-     rootEle.ele("Hangup").up()
-    
-     return rootEle.end({ pretty: true });   
-  }
-  
-
-  async delayVXMLConverter(rootEle, message, xmlAttributes){
-    const command = message.attributes.commands[0]
-
-    const prompt = this.promptVXML(rootEle, message, xmlAttributes);
-
-    rootEle.ele("Redirect", {method: "POST"}, this.BASE_URL + '/nextblock/' + xmlAttributes.callSid).up()
-    
-    return rootEle.end({ pretty: true });                                        
-  }
-  
-
-  async playPromptVXMLConverter(rootEle, message, xmlAttributes){
-    
-    const gather = rootEle.ele("Gather", { input: "speech"})
-
-    const queryUrl = '?intentName='+ querystring.encode(xmlAttributes.intentName) + '&previousIntentTimestamp='+Date.now();
-    gather.att("action", this.BASE_URL + '/nextBlock/' + xmlAttributes.callSid + queryUrl)
-      // gather.att("action", this.BASE_URL + '/speechresult/' + xmlAttributes.callSid + queryUrl)
-            .att("method", "POST")
-            .att("language", xmlAttributes.TTS_VOICE_LANGUAGE)
-            .att('speechTimeout', "auto")
-            .att("enhanced", "true") // enable enhanced recognition
-
-    const prompt = await this.promptVXML(rootEle, message, xmlAttributes);
-    
-    /**  fallback se non parla --> redirige alla nextblock */
-    rootEle.ele("Redirect", {method: "POST"}, this.BASE_URL + '/nextblock/' + xmlAttributes.callSid + queryUrl).up()
-    //prompt.ele("submit", { fetchhint: "safe", expr: "proxyBaseUrl +'/nextblock/' + session.connection.calltoken", method: "post", namelist: "usertext session intentName previousIntentTimestamp" });
-    
-    return rootEle.end({ pretty: true });
-    
-  }
-
-  /** DONE **/
-  async speechFormVXMLConverter(rootEle, message, xmlAttributes) {
-    
-    if(this.voiceProvider === VOICE_PROVIDER.TWILIO){
-      const gather = rootEle.ele("Gather", { input: "speech"})
-
-      const queryUrl = '?intentName='+ querystring.encode(xmlAttributes.intentName) + "&previousIntentTimestamp="+Date.now();
-      gather.att("action", this.BASE_URL + '/nextBlock/' + xmlAttributes.callSid + queryUrl)
-      // gather.att("action", this.BASE_URL + '/speechresult/' + xmlAttributes.callSid + queryUrl)
-            .att("method", "POST")
-            .att("language", xmlAttributes.TTS_VOICE_LANGUAGE)
-            .att('speechTimeout', "auto")
-            .att("enhanced", "true") // enable enhanced recognition
-
-      //if(xmlAttributes && xmlAttributes.noInputTimeout){
-      //  gather.att("timeout", Math.round(xmlAttributes.noInputTimeout/1000) ).up();
-      //}
-      if(xmlAttributes && xmlAttributes.incompleteSpeechTimeout){
-       gather.att("speechTimeout", Math.round(xmlAttributes.incompleteSpeechTimeout/1000) ).up();
-      }
-
-      const prompt = this.promptVXML(gather, message, xmlAttributes);
-
-      const handleNoInputNoMatchQuery = await this.handleNoInputNoMatch(rootEle, message, xmlAttributes);
-      if(handleNoInputNoMatchQuery && handleNoInputNoMatchQuery.queryNoInput){
-        rootEle.ele("Redirect", {method: "POST"}, this.BASE_URL + '/handle/' + xmlAttributes.callSid + '/no_input?'+ handleNoInputNoMatchQuery.queryNoInput)
-      }
-      
-    }else{
-      
-      const prompt = await this.promptVXML(rootEle, message, xmlAttributes);
-      
-      const record = rootEle.ele("Record", { playBeep: "false"})
-      
-      let queryUrl = '?intentName='+ querystring.encode(xmlAttributes.intentName) + "&previousIntentTimestamp="+Date.now();
-      const handleNoInputNoMatchQuery = await this.handleNoInputNoMatch(rootEle, message, xmlAttributes);
-      if(handleNoInputNoMatchQuery && handleNoInputNoMatchQuery.queryNoInput){
-        queryUrl += '&'+ handleNoInputNoMatchQuery.queryNoInput
-      }
-      
-      record
-          .att("action", this.BASE_URL + '/record/action/' + xmlAttributes.callSid + queryUrl)
-          .att("method", "POST")
-          .att("trim", "trim-silence")
-          .att("timeout", "2")
-          .att("recordingStatusCallback", this.BASE_URL + '/record/callback/' + xmlAttributes.callSid + queryUrl)
-          .att("recordingStatusCallbackMethod", "POST")
-      
-      // if(xmlAttributes && xmlAttributes.noInputTimeout){
-      //   record.att("timeout",  xmlAttributes.noInputTimeout/1000 ).up();
-      // }
-      
-    }
-    
-    return rootEle.end({ pretty: true });
-  }
-
-  /** DONE **/
-  async menuVXMLConverter(rootEle, message, xmlAttributes) {
-    const lastMessageCommand = message.attributes.commands.slice(-3)[0];
-    const options = this.getButtonsFromCommand(lastMessageCommand);
-    
-    let menu_options = ''
-    options.forEach((option) => menu_options += option.value + ':' + option.action.substring(1) + ';')
-    
-    
-    let queryUrl = '?intentName='+ querystring.encode(xmlAttributes.intentName) + '&previousIntentTimestamp='+Date.now() + '&menu_options=' + menu_options;
-    const handleNoInputNoMatchQuery = await this.handleNoInputNoMatch(rootEle, message, xmlAttributes);
-    if(handleNoInputNoMatchQuery && handleNoInputNoMatchQuery.queryNoMatch){
-      queryUrl += '&'+ handleNoInputNoMatchQuery.queryNoMatch
-    }
-      
-    const gather = rootEle.ele("Gather", { input: "dtmf"})
-    
-    
-    gather.att("timeout",  Math.round(xmlAttributes.noInputTimeout/1000) )
-          .att("numDigits",  "1" )
-          .att("action", this.BASE_URL + '/menublock/' + xmlAttributes.callSid + queryUrl)
-          .att("method", "POST")
-          .att("language", xmlAttributes.TTS_VOICE_LANGUAGE)
-    
-    const prompt = await this.promptVXML(gather, message, xmlAttributes);
-    
-    
-    if(handleNoInputNoMatchQuery && handleNoInputNoMatchQuery.queryNoInput){
-      rootEle.ele("Redirect", {}, this.BASE_URL + '/handle/' + xmlAttributes.callSid + '/no_input?'+ handleNoInputNoMatchQuery.queryNoInput)
-    }
-    
-    return rootEle.end({ pretty: true });
-  }
-
-  /** DONE **/
-  async dtmfFormVXMLConverter(rootEle, message, xmlAttributes) {
-    
-    const gather = rootEle.ele("Gather", { input: "dtmf"})
-    
-    const queryUrl = '?intentName='+ querystring.encode(xmlAttributes.intentName) + "&previousIntentTimestamp="+Date.now();
-    gather.att("timeout", Math.round(xmlAttributes.noInputTimeout/1000) )
-          .att("action", this.BASE_URL + '/menublock/' + xmlAttributes.callSid + queryUrl)
-          .att("method", "POST")
-          .att("language", xmlAttributes.TTS_VOICE_LANGUAGE)
-    const settings = await this.optionsVXML(gather, message, xmlAttributes);
-    
-    const prompt = this.promptVXML(gather, message, xmlAttributes);
-    
-    const handleNoInputNoMatchQuery = await this.handleNoInputNoMatch(rootEle, message, xmlAttributes);
-    if(handleNoInputNoMatchQuery && handleNoInputNoMatchQuery.queryNoInput){
-      rootEle.ele("Redirect", {method: "POST"}, this.BASE_URL + '/handle/' + xmlAttributes.callSid + '/no_input?'+ handleNoInputNoMatchQuery.queryNoInput)
-    }
-        
-    //.ele('disconnect')
-    return rootEle.end({ pretty: true });
-  }
-  
-  
-  async blindTransferVXMLConverter(rootEle, message, xmlAttributes) {
-    const lastMessageCommand = message.attributes.commands.slice(-3)[0];
-    const options = this.getButtonsFromCommand(lastMessageCommand);
-    
-    const prompt = this.promptVXML(rootEle, message, xmlAttributes);
-    const transfer = this.transferVXML(rootEle, message, xmlAttributes)
-        
-    
-    return rootEle.end({ pretty: true });
-  }
-
-  async headerVXML(rootEle, attributes) {
-    //rootEle.att("xmlns", "http://www.w3.org/2001/vxml");
-    //rootEle.att("xmlns:xsi", "http://www.w3.org/2001/XMLSchema-instance");
-    //rootEle.att( "xsi:schemaLocation", "http://www.w3.org/2001/vxml http://www.w3.org/TR/2007/REC-voicexml21-20070619/vxml.xsd");
-    //rootEle.att("version", "2.1");
-    //rootEle.att("xml:lang", attributes.TTS_VOICE_LANGUAGE);
-
-    rootEle.ele("Parameter", { name: "callSid", value: "'" + attributes.callSid + "'" }).up();
-    rootEle.ele("Parameter", { name: "intentName", value: "'" + attributes.intentName + "'"}).up();
-    rootEle.ele("Parameter", { name: "previousIntentTimestamp", value: "'" + Date.now() + "'"}).up();
-    rootEle.ele("Parameter", { name: "proxyBaseUrl", value: "'" + this.BASE_URL + "'"}).up();
-    const catchVXML = this.catchVXMLEvent(rootEle, attributes);
-    return rootEle;
-  }
-  
-  async catchVXMLEvent(rootEle, attributes) {
-    //rootEle.ele("var", { name: "disconnection_url", expr: "'https://tiledesk-vxml-connector.glitch.me/event/'"}).up()
-    rootEle.ele("catch", { event: "connection.disconnect" })
-              .ele("submit", { fetchhint: "safe", expr: "proxyBaseUrl+'/event/' + session.connection.calltoken + '/disconnect'", method: "post", namelist: "intentName previousIntentTimestamp"}).up();
-    rootEle.ele("catch", { event: "connection.disconnect.hangup" })
-              .ele("submit", { fetchhint: "safe", expr: "proxyBaseUrl+'/event/' + session.connection.calltoken + '/hangup'", method: "post", namelist: "intentName previousIntentTimestamp"}).up();
-    rootEle.ele("catch", { event: "error.noresource.asr" })
-              //.ele("var", { name: "url", expr: "'https://tiledesk-vxml-connector.glitch.me/event" + "/no-resources?callId=" + attributes.callId + "'" }).up()
-              .ele("submit", { fetchhint: "safe", expr: "proxyBaseUrl+'/event/' + session.connection.calltoken + '/no-resources?event=' + application._event", method: "post", namelist: "intentName previousIntentTimestamp" }).up();
-    return rootEle;
-  }
-  
-  
-  async handleNoInputNoMatch(rootEle, msg, attributes){
-    let intent_noInput = null, intent_noMatch = null
-    let button_noIput = {}, button_noMatch = {};
-    let queryNoInput = '', queryNoMatch = ''
-    
-    let dtmf_form_element = msg.attributes.commands.find((command) => command.type === SETTING_MESSAGE)
-    if(!dtmf_form_element){
-      return;
-    }
-    
-    
-    if(dtmf_form_element.settings.noInputIntent){
-      intent_noInput = dtmf_form_element.settings.noInputIntent
-      button_noIput = {
-        action: intent_noInput,
-        value: 'no_input'
-      }
-      
-      
-      queryNoInput = 'button_action='+button_noIput.action.substring(1);
-      //rootEle.ele("Redirect", {}, this.BASE_URL + '/handle/' + attributes.callSid + '/no_input'+ queryNoInput)
-      
-
-      /*element.ele("noinput")
-              .ele("assign", { name: "menu_choice",  expr: "'" + MENU_CHOICE.NO_INPUT + "'", }).up()
-              .ele("assign", { name: "button",  expr: "'" + JSON.stringify(button_noIput) + "'", }).up()
-              .ele("goto", { next: "#noinput_form" }).up()
-            .up()
-      
-      rootEle.ele("form", { id: "noinput_form" })
-          .ele("block")
-            .ele("submit", { fetchhint: "safe", expr: "proxyBaseUrl +'/handle/' + session.connection.calltoken + '/no_input'", method: "post", namelist: "intentName button previousIntentTimestamp"}).up()
-          .up()
-        .up();   
-      */
-      
-    }
-    
-    
-    if(dtmf_form_element.settings.noMatchIntent){
-      intent_noMatch = dtmf_form_element.settings.noMatchIntent
-      button_noMatch = {
-        action: intent_noMatch,
-        value: 'no_match'
-      }
-      
-      queryNoMatch = 'button_action='+button_noMatch.action.substring(1); //remove '#' from intentId because is not a valid char for XML lang
-      //rootEle.ele("Redirect", {}, this.BASE_URL + '/handle/' + attributes.callSid + '/no_match'+ queryNoMatch)
-      
-      /*element.ele("nomatch")
-              .ele("assign", { name: "menu_choice", expr: "'" + MENU_CHOICE.NO_MATCH + "'"}).up()
-              .ele("assign", { name: "button",  expr: "'" + JSON.stringify(button_noMatch) + "'", }).up()
-              .ele("goto", { next: "#nomatch_form" }).up()
-            .up();
-      
-      rootEle.ele("form", { id: "nomatch_form" })
-          .ele("block") 
-            .ele("submit", { fetchhint: "safe", expr: "proxyBaseUrl +'/handle/' + session.connection.calltoken + '/no_match'", method: "post", namelist: "intentName button previousIntentTimestamp"}).up()
-          .up()
-        .up();
-      */
-      
-    }
-    
-    
-    return { queryNoInput: queryNoInput, queryNoMatch: queryNoMatch}
-    
-    
-  }
-
-  /* create PROMPT section */
-  async promptVXML(rootEle, msg, attributes) {
-    //let promt = rootEle.ele("prompt", {bargein: attributes.bargein});
-
-    if (msg.attributes && msg.attributes.commands && msg.attributes.commands.length > 0 ) {
-      let commands = msg.attributes.commands;
-      let i = 0;
-      await new Promise((resolve, reject) => {
-        const that = this
-        async function execute(command) {
-          if (command.type === "message") {
-            //case type: TEXT
-            if(command.message.type === 'text'){
-              let text = utils.markdownToTwilioSpeech(command.message.text);
-              if(that.voiceProvider !== VOICE_PROVIDER.TWILIO){
-                let voiceMessageUrl = await that.generateTTS(text, attributes)
-                rootEle.ele('Play', {}, voiceMessageUrl )
-              }else{
-                rootEle.ele("Say", { voice: attributes.TTS_VOICE_NAME, language: attributes.TTS_VOICE_LANGUAGE }, text);
-              }
-              
-            }
-            //case type: FRAME
-            if(command.message.type === 'frame' && command.message.metadata.src !== ""){
-              if(command.message.text != ''){
-                rootEle.ele("Say", { voice: attributes.TTS_VOICE_NAME, language: attributes.TTS_VOICE_LANGUAGE }, text);
-              }
-              rootEle.ele('Play', {},  command.message.metadata.src )
-            }
-          } else if (command.type === "wait" && command.time !== 0) {
-            rootEle.ele("Pause", { length: command.time/1000 }).up();
-          }
-
-          i += 1;
-          if (i < commands.length) {
-            execute(commands[i]);
-          } else {
-            resolve(true);
-          }
-        }
-        execute(commands[0]); //START render first message
-      });
-    }
-    return rootEle;
-  }
-  
-  async optionsVXML(rootEle, msg, attributes){
-    
-    if (msg.attributes && msg.attributes.commands && msg.attributes.commands.length > 0 ) {
-      let commands = msg.attributes.commands;
-      let dtmf_element = commands.find((command) => command.type === SETTING_MESSAGE)
-
-      if(dtmf_element.settings.minDigits){
-        attributes.maxDigits = dtmf_element.settings.minDigits
-      }
-      if(dtmf_element.settings.maxDigits){
-        attributes.maxDigits = dtmf_element.settings.maxDigits
-        rootEle.att('numDigits', attributes.maxDigits)
-      }
-      if(dtmf_element.settings.terminators){
-        attributes.terminators = dtmf_element.settings.terminators
-        rootEle.att('finishOnKey', attributes.terminators)
-      }
-    }
-    return rootEle
-  }
-  
-  async transferVXML(rootEle, msg, attributes){
-    const lastCommand = msg.attributes.commands.slice(-1)[0];
-  
-    const transfer = rootEle.ele("Dial");
-    
-    let queryUrl = '?intentName='+ querystring.encode(attributes.intentName) + '&previousIntentTimestamp='+Date.now() 
-    /* <-- transfer error --> */
-    if(lastCommand.settings && lastCommand.settings.falseIntent){
-      queryUrl += '&' + 'button_success=' +  attributes.trueIntent.substring(1)
-     
-    }
-    
-    /* <!-- trasfer OK --> */
-    if(lastCommand.settings && lastCommand.settings.trueIntent){
-     queryUrl += '&' + 'button_failure=' + attributes.falseIntent.substring(1)
-    }
-    
-    if(lastCommand.settings && lastCommand.settings.transferTo){
-      const regexOnlyNumber = new RegExp(/^.*\d.*$/gm)
-      if(lastCommand.settings.transferTo.match(regexOnlyNumber)){
-        const number = transfer.ele('Number', {}, lastCommand.settings.transferTo)
-              number.att('statusCallbackEvent', 'initiated ringing answered completed')
-                    .att('statusCallback', this.BASE_URL + '/event/' + attributes.callSid + '/transfer?' + queryUrl )
-                    .att('statusCallbackMethod', 'POST')
-      }else{
-        transfer.att('Sip', {},"'sip:"+ lastCommand.settings.transferTo + attributes.uriTransferParameters+"'")
-      }
-      
-    }
-            
-    return transfer.up()
-  }
-  
-  async generateTTS(text, attributes){
-    let audioData = null;
-    try {
-      switch(this.voiceProvider){
-        case VOICE_PROVIDER.OPENAI:
-          let GPT_KEY = this.integrations.find((el => el.type === VOICE_PROVIDER.OPENAI))?.key
-          audioData = await this.aiService.textToSpeech(text, attributes.TTS_VOICE_NAME, attributes.TTS_MODEL, GPT_KEY)
-          break;
-        case VOICE_PROVIDER.ELEVENLABS:
-          let ELEVENLABS_APIKEY = this.integrations.find((el => el.type === VOICE_PROVIDER.ELEVENLABS))?.key
-          audioData = await this.aiService.textToSpeechElevenLabs(text, attributes.TTS_VOICE_NAME, attributes.TTS_MODEL, attributes.TTS_VOICE_LANGUAGE, ELEVENLABS_APIKEY)
-          break;
-        default:
-          throw new SttError('TTS_FAILED', 'Unsupported voice provider: ' + this.voiceProvider);
-      }
-      
-      if (!audioData) {
-        throw new SttError('TTS_FAILED', 'TTS returned no audio data');
-      }
-
-      let fileUrl = await this.uploadService.upload(attributes.callSid, audioData, this.user)
-      winston.debug('(voice) Audio Message url captured after TTS -->', fileUrl)
-      return fileUrl
-    } catch (error) {
-      winston.error('(voice) TTS generation error:', error);
-      switch (error.code) {
-        case 'TTS_FAILED':
-          winston.error('(voice) TTS_FAILED:', error.message);
-          break;
-        case 'AI_SERVICE_ERROR':
-          winston.error('(voice) AI_SERVICE_ERROR:', error.message);
-          break;
-        case 'UPLOAD_SERVICE_ERROR':
-          winston.error('(voice) UPLOAD_SERVICE_ERROR:', error.message);
-          break;
-        default:
-          throw new SttError('TTS_FAILED', 'TTS generation failed: ' + error.message);
-      }
-    }
-    
-  }
-  
-  
-  async jsonToVxmlConverter(json) {
-    const root = xmlbuilder.create("vxml");
-    root.ele("prompt", {}, json.prompt);
-
-    const form = root.ele("form");
-    json.options.forEach((option) => form.ele("option", {}, option));
-
-    return root.end({ pretty: true });
-  }
-}
-
-module.exports = { TiledeskTwilioTranslator };