@tiledesk/tiledesk-voice-twilio-connector 0.1.26-rc9 → 0.1.27

package/logs/app.log

@@ -2988,3 +2988,95 @@ info: (voice) Starting Manage Route
 info: (voice)-MANAGE API_URL: https://tiledesk-server-pre.herokuapp.com
 info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
 info: (voice)-MANAGE redis_client: [object Object]
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+error: undefined {"name":"MongoServerSelectionError","reason":{"commonWireVersion":null,"compatibilityError":null,"compatible":true,"heartbeatFrequencyMS":10000,"localThresholdMS":15,"logicalSessionTimeoutMinutes":null,"maxElectionId":null,"maxSetVersion":null,"servers":{},"setName":null,"stale":false,"type":"Single"}}
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+error: undefined {"name":"MongoServerSelectionError","reason":{"commonWireVersion":null,"compatibilityError":null,"compatible":true,"heartbeatFrequencyMS":10000,"localThresholdMS":15,"logicalSessionTimeoutMinutes":null,"maxElectionId":null,"maxSetVersion":null,"servers":{},"setName":null,"stale":false,"type":"Single"}}
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+error: undefined {"name":"MongoServerSelectionError","reason":{"commonWireVersion":null,"compatibilityError":null,"compatible":true,"heartbeatFrequencyMS":10000,"localThresholdMS":15,"logicalSessionTimeoutMinutes":null,"maxElectionId":null,"maxSetVersion":null,"servers":{},"setName":null,"stale":false,"type":"Single"}}
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+error: undefined {"name":"MongoServerSelectionError","reason":{"commonWireVersion":null,"compatibilityError":null,"compatible":true,"heartbeatFrequencyMS":10000,"localThresholdMS":15,"logicalSessionTimeoutMinutes":null,"maxElectionId":null,"maxSetVersion":null,"servers":{},"setName":null,"stale":false,"type":"Single"}}
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+error: undefined {"name":"MongoServerSelectionError","reason":{"commonWireVersion":null,"compatibilityError":null,"compatible":true,"heartbeatFrequencyMS":10000,"localThresholdMS":15,"logicalSessionTimeoutMinutes":null,"maxElectionId":null,"maxSetVersion":null,"servers":{},"setName":null,"stale":false,"type":"Single"}}
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+error: undefined {"name":"MongoServerSelectionError","reason":{"commonWireVersion":null,"compatibilityError":null,"compatible":true,"heartbeatFrequencyMS":10000,"localThresholdMS":15,"logicalSessionTimeoutMinutes":null,"maxElectionId":null,"maxSetVersion":null,"servers":{},"setName":null,"stale":false,"type":"Single"}}
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+error: undefined {"name":"MongoServerSelectionError","reason":{"commonWireVersion":null,"compatibilityError":null,"compatible":true,"heartbeatFrequencyMS":10000,"localThresholdMS":15,"logicalSessionTimeoutMinutes":null,"maxElectionId":null,"maxSetVersion":null,"servers":{},"setName":null,"stale":false,"type":"Single"}}
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://stage.eks.tiledesk.com/api
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-voice-twilio-connector",
-  "version": "0.1.26-rc9",
+  "version": "0.1.27",
   "description": "Tiledesk VOICE Twilio connector",
   "license": "MIT",
   "author": "Gabriele Panico",
@@ -36,6 +36,7 @@
     "redis": "^4.6.13",
     "redis-lock": "^1.0.0",
     "redlock": "^4.2.0",
+    "remove-markdown": "^0.6.2",
     "twilio": "^5.2.1",
     "uuid": "^8.3.2",
     "winston": "^3.3.3",

package/routes/manageApp.js

@@ -55,7 +55,7 @@ router.get("/", async (req, res) => {
 
 router.get('/configure', async (req, res) => {
   
-  winston.verbose("(voice) /configure :params", req.query);
+  winston.debug("(voice) /configure :params", req.query);
   
   let project_id = req.query.project_id;
   let token = req.query.token;
@@ -89,7 +89,7 @@ router.get('/configure', async (req, res) => {
     let CONTENT_KEY = CHANNEL_NAME + "-" + project_id;
 
     let settings = await db.get(CONTENT_KEY);
-    winston.verbose("(voice) settings: ", settings);
+    winston.debug("(voice) settings: ", settings);
     
     // get departments
     const tdChannel = new TiledeskChannel({
@@ -157,7 +157,7 @@ router.get('/configure', async (req, res) => {
 })
 
 router.post('/update', async (req, res) => {
-  winston.verbose("(voice) /update", req.body);
+  winston.debug("(voice) /update", req.body);
 
   let project_id = req.body.project_id;
   let token = req.body.token;
@@ -168,7 +168,7 @@ router.post('/update', async (req, res) => {
   let CONTENT_KEY = CHANNEL_NAME + "-" + project_id;
   let settings = await db.get(CONTENT_KEY);
   
-  winston.verbose("(voice) /update settings", settings);
+  winston.debug("(voice) /update settings", settings);
 
   let proxy_url = BASE_URL + "/webhook/" + project_id;
   let status_url = BASE_URL + "/twilio/status";
@@ -264,7 +264,7 @@ router.post('/update', async (req, res) => {
 
 router.post('/disconnect', async (req, res) => {
 
-  winston.verbose("(voice) /disconnect")
+  winston.debug("(voice) /disconnect")
 
   let project_id = req.body.project_id;
   let token = req.body.token;
@@ -273,7 +273,7 @@ router.post('/disconnect', async (req, res) => {
 
   let CONTENT_KEY = CHANNEL_NAME + "-" + project_id;
   await db.remove(CONTENT_KEY);
-  winston.verbose("(voice) Content deleted.");
+  winston.debug("(voice) Content deleted.");
 
   let proxy_url = BASE_URL + "/webhook/" + project_id;
   let status_url = BASE_URL + "/twilio/status";
@@ -327,7 +327,7 @@ async function subscribe(token, project_id){
   return new Promise((resolve, reject)=> {
     tdClient.subscribe(subscription_info).then(async (data)=> {
         let subscription = data;
-        winston.verbose("(voice) Subscription: ", subscription)
+        winston.debug("(voice) Subscription: ", subscription)
     
         let settings = {
             project_id: project_id,
@@ -352,7 +352,7 @@ async function unsubscribe(token, project_id, subscriptionId){
   
   return new Promise((resolve, reject)=> {
     tdClient.unsubscribe(subscriptionId).then(async (data)=> {
-      winston.verbose("(voice) Subscription: ", data)
+      winston.debug("(voice) Subscription: ", data)
       resolve(data)
     }).catch((error)=> {reject(error) })
     

package/tiledesk/KVBaseMongo.js

@@ -76,7 +76,7 @@ class KVBaseMongo {
             resolve(doc.value);
           }
           else {
-            winston.verbose("No Doc found!");
+            winston.debug("No Doc found!");
             resolve(null);
           }
         }

package/tiledesk/TiledeskChannel.js

@@ -246,17 +246,17 @@ class TiledeskChannel {
     
     /*SKIP INFO MESSAGES*/
     if(utils.messageType(TYPE_MESSAGE.INFO, message)){
-      winston.verbose("> SKIPPING INFO message: " + JSON.stringify(message) );
+      winston.debug("> SKIPPING INFO message: " + JSON.stringify(message) );
       return;
     }
 
     /*SKIP CURRENT USER MESSAGES*/
     if (message.sender.indexOf("vxml") > -1) {
-      winston.verbose("> SKIPPING ECHO message: " + JSON.stringify(message) );
+      winston.debug("> SKIPPING ECHO message: " + JSON.stringify(message) );
       return;
     }
 
-    winston.verbose("> SAVE message TO QUEUE: " + JSON.stringify(message) );
+    winston.debug("> SAVE message TO QUEUE: " + JSON.stringify(message) );
 
     let conversation_id = message.recipient
     //PUBLISH MESSAGE TO REDIS TOPIC WITH KET tiledesk:queue:+conversation_id
@@ -266,7 +266,7 @@ class TiledeskChannel {
   /** SUBSCRIBE TO REDIS TOPIC */
   async subscribeToTopic(conversation_id){
     const topic = `tiledesk:conversation:${conversation_id}`;
-    console.log("subscribeToTopic: " + topic);
+    // console.log("subscribeToTopic: " + topic);
 
     // duplichi il client principale
     const subscriber = this.redis_client.duplicate();

package/tiledesk/TiledeskTwilioTranslator.js

@@ -3,7 +3,8 @@ const winston = require("../winston");
 const xmlbuilder = require("xmlbuilder");
 const querystring = require("querystring");
 
-const utils = require("./utils-message.js");
+const utils = require("./utils.js");
+const utils_message = require("./utils-message.js");
 const MENU_CHOICE = require("./constants.js").MENU_CHOICE;
 const WAIT_MESSAGE = require("./constants.js").WAIT_MESSAGE; 
 const TEXT_MESSAGE = require("./constants.js").TEXT_MESSAGE;
@@ -11,11 +12,16 @@ const SETTING_MESSAGE = require('./constants').SETTING_MESSAGE
 const CHANNEL_NAME = require('./constants').CHANNEL_NAME
 const VOICE_PROVIDER = require('./constants').VOICE_PROVIDER;
 const OPENAI_SETTINGS = require('./constants').OPENAI_SETTINGS;
+const ELEVENLABS_SETTINGS = require('./constants').ELEVENLABS_SETTINGS;
 
 const TYPE_ACTION_VXML = require('./constants').TYPE_ACTION_VXML
 const TYPE_MESSAGE = require('./constants').TYPE_MESSAGE
 const INFO_MESSAGE_TYPE = require('./constants').INFO_MESSAGE_TYPE
 
+const voiceEventEmitter = require('./services/voiceEventEmitter');
+
+const { SttError } = require('./errors');
+
 class TiledeskTwilioTranslator {
   /**
    * Constructor for TiledeskVXMLTranslator
@@ -67,8 +73,8 @@ class TiledeskTwilioTranslator {
       this.voiceProvider = VOICE_PROVIDER.TWILIO
       if(flowAttributes.VOICE_PROVIDER){
         this.voiceProvider = flowAttributes.VOICE_PROVIDER
-        
       }
+      vxmlAttributes.VOICE_PROVIDER = this.voiceProvider;
       
       // IF VOICE_PROVIDER is TWILIO --> default values is on user account twilio settings
       // IF VOICE_PROVIDER is OPENAI --> set default values from constants
@@ -77,13 +83,21 @@ class TiledeskTwilioTranslator {
         vxmlAttributes.TTS_MODEL = flowAttributes.TTS_MODEL? flowAttributes.TTS_MODEL : OPENAI_SETTINGS.TTS_MODEL;
         vxmlAttributes.STT_MODEL = flowAttributes.STT_MODEL? flowAttributes.STT_MODEL : OPENAI_SETTINGS.STT_MODEL;
       }
-            
+
+      // IF VOICE_PROVIDER is ELEVENLABS --> default values is on user account twilio settings
+      // IF VOICE_PROVIDER is ELEVENLABS --> set default values from constants
+      if(this.voiceProvider === VOICE_PROVIDER.ELEVENLABS){ 
+        vxmlAttributes.TTS_VOICE_NAME = flowAttributes.TTS_VOICE_NAME? flowAttributes.TTS_VOICE_NAME : ELEVENLABS_SETTINGS.TTS_VOICE_NAME;
+        vxmlAttributes.TTS_MODEL = flowAttributes.TTS_MODEL? flowAttributes.TTS_MODEL : ELEVENLABS_SETTINGS.TTS_MODEL;
+        vxmlAttributes.TTS_VOICE_LANGUAGE = flowAttributes.TTS_VOICE_LANGUAGE? flowAttributes.TTS_VOICE_LANGUAGE : ELEVENLABS_SETTINGS.TTS_VOICE_LANGUAGE;
+        vxmlAttributes.STT_MODEL = flowAttributes.STT_MODEL? flowAttributes.STT_MODEL : ELEVENLABS_SETTINGS.STT_MODEL;
+      }
       
     }
     
-    
-    
     winston.debug("[TiledeskVXMLTranslator] manageVoiceAttributes: vxmlAttributes returned:", vxmlAttributes);
+    voiceEventEmitter.emit('saveSettings', vxmlAttributes);
+
     return vxmlAttributes
   }
   
@@ -110,9 +124,9 @@ class TiledeskTwilioTranslator {
     
     
     //MANAGE CLOSE info message
-    const isInfoSupport = utils.messageType(TYPE_MESSAGE.INFO_SUPPORT, msg)
+    const isInfoSupport = utils_message.messageType(TYPE_MESSAGE.INFO_SUPPORT, msg)
     winston.debug("[TiledeskVXMLTranslator] isInfoSupport:"+ isInfoSupport);
-    if(isInfoSupport && utils.infoMessageType(msg) === INFO_MESSAGE_TYPE.CHAT_CLOSED){
+    if(isInfoSupport && utils_message.infoMessageType(msg) === INFO_MESSAGE_TYPE.CHAT_CLOSED){
       const hangUp = this.hangupCall(xml)
       return hangUp;
     }
@@ -281,6 +295,9 @@ class TiledeskTwilioTranslator {
 
   async delayVXMLConverter(rootEle, message, xmlAttributes){
     const command = message.attributes.commands[0]
+
+    const prompt = this.promptVXML(rootEle, message, xmlAttributes);
+
     rootEle.ele("Redirect", {method: "POST"}, this.BASE_URL + '/nextblock/' + xmlAttributes.callSid).up()
     
     return rootEle.end({ pretty: true });                                        
@@ -289,7 +306,7 @@ class TiledeskTwilioTranslator {
 
   async playPromptVXMLConverter(rootEle, message, xmlAttributes){
     
-    const prompt = this.promptVXML(rootEle, message, xmlAttributes);
+    const prompt = await this.promptVXML(rootEle, message, xmlAttributes);
     
     const queryUrl = '?intentName='+ querystring.encode(xmlAttributes.intentName) + '&previousIntentTimestamp='+Date.now();
     rootEle.ele("Redirect", {method: "POST"}, this.BASE_URL + '/nextblock/' + xmlAttributes.callSid + queryUrl).up()
@@ -303,20 +320,21 @@ class TiledeskTwilioTranslator {
   async speechFormVXMLConverter(rootEle, message, xmlAttributes) {
     
     if(this.voiceProvider === VOICE_PROVIDER.TWILIO){
-      
       const gather = rootEle.ele("Gather", { input: "speech"})
 
       const queryUrl = '?intentName='+ querystring.encode(xmlAttributes.intentName) + "&previousIntentTimestamp="+Date.now();
-      gather.att("action", this.BASE_URL + '/speechresult/' + xmlAttributes.callSid + queryUrl)
+      gather.att("action", this.BASE_URL + '/nextBlock/' + xmlAttributes.callSid + queryUrl)
+      // gather.att("action", this.BASE_URL + '/speechresult/' + xmlAttributes.callSid + queryUrl)
             .att("method", "POST")
             .att("language", xmlAttributes.TTS_VOICE_LANGUAGE)
             .att('speechTimeout', "auto")
+            .att("enhanced", "true") // enable enhanced recognition
 
       //if(xmlAttributes && xmlAttributes.noInputTimeout){
-      //  gather.att("timeout",  xmlAttributes.noInputTimeout/1000 ).up();
+      //  gather.att("timeout", Math.round(xmlAttributes.noInputTimeout/1000) ).up();
       //}
       if(xmlAttributes && xmlAttributes.incompleteSpeechTimeout){
-       gather.att("speechTimeout",  xmlAttributes.incompleteSpeechTimeout/1000 ).up();
+       gather.att("speechTimeout", Math.round(xmlAttributes.incompleteSpeechTimeout/1000) ).up();
       }
 
       const prompt = this.promptVXML(gather, message, xmlAttributes);
@@ -339,15 +357,16 @@ class TiledeskTwilioTranslator {
       }
       
       record
-          //.att("action", this.BASE_URL + '/record/' + xmlAttributes.callSid + queryUrl)
+          .att("action", this.BASE_URL + '/record/action/' + xmlAttributes.callSid + queryUrl)
           .att("method", "POST")
           .att("trim", "trim-silence")
-          .att("recordingStatusCallback", this.BASE_URL + '/record/' + xmlAttributes.callSid + queryUrl)
+          .att("timeout", "2")
+          .att("recordingStatusCallback", this.BASE_URL + '/record/callback/' + xmlAttributes.callSid + queryUrl)
           .att("recordingStatusCallbackMethod", "POST")
       
-      if(xmlAttributes && xmlAttributes.noInputTimeout){
-        record.att("timeout",  xmlAttributes.noInputTimeout/1000 ).up();
-      }
+      // if(xmlAttributes && xmlAttributes.noInputTimeout){
+      //   record.att("timeout",  xmlAttributes.noInputTimeout/1000 ).up();
+      // }
       
     }
     
@@ -366,13 +385,13 @@ class TiledeskTwilioTranslator {
     let queryUrl = '?intentName='+ querystring.encode(xmlAttributes.intentName) + '&previousIntentTimestamp='+Date.now() + '&menu_options=' + menu_options;
     const handleNoInputNoMatchQuery = await this.handleNoInputNoMatch(rootEle, message, xmlAttributes);
     if(handleNoInputNoMatchQuery && handleNoInputNoMatchQuery.queryNoMatch){
-      queryUrl += '&button_action='+ handleNoInputNoMatchQuery.queryNoMatch.split('button_action=')[1]
+      queryUrl += '&'+ handleNoInputNoMatchQuery.queryNoMatch
     }
       
     const gather = rootEle.ele("Gather", { input: "dtmf"})
     
     
-    gather.att("timeout",  xmlAttributes.noInputTimeout/1000 )
+    gather.att("timeout",  Math.round(xmlAttributes.noInputTimeout/1000) )
           .att("numDigits",  "1" )
           .att("action", this.BASE_URL + '/menublock/' + xmlAttributes.callSid + queryUrl)
           .att("method", "POST")
@@ -394,7 +413,7 @@ class TiledeskTwilioTranslator {
     const gather = rootEle.ele("Gather", { input: "dtmf"})
     
     const queryUrl = '?intentName='+ querystring.encode(xmlAttributes.intentName) + "&previousIntentTimestamp="+Date.now();
-    gather.att("timeout", xmlAttributes.noInputTimeout/1000 )
+    gather.att("timeout", Math.round(xmlAttributes.noInputTimeout/1000) )
           .att("action", this.BASE_URL + '/menublock/' + xmlAttributes.callSid + queryUrl)
           .att("method", "POST")
           .att("language", xmlAttributes.TTS_VOICE_LANGUAGE)
@@ -470,7 +489,7 @@ class TiledeskTwilioTranslator {
       }
       
       
-      queryNoInput = 'intentName='+ querystring.encode(attributes.intentName) + '&previousIntentTimestamp='+Date.now() + '&button_action='+button_noIput.action.substring(1);
+      queryNoInput = 'button_action='+button_noIput.action.substring(1);
       //rootEle.ele("Redirect", {}, this.BASE_URL + '/handle/' + attributes.callSid + '/no_input'+ queryNoInput)
       
 
@@ -497,7 +516,7 @@ class TiledeskTwilioTranslator {
         value: 'no_match'
       }
       
-      queryNoMatch = 'intentName='+ querystring.encode(attributes.intentName) + '&previousIntentTimestamp='+Date.now() + '&button_action='+button_noMatch.action.substring(1); //remove '#' from intentId because is not a valid char for XML lang
+      queryNoMatch = 'button_action='+button_noMatch.action.substring(1); //remove '#' from intentId because is not a valid char for XML lang
       //rootEle.ele("Redirect", {}, this.BASE_URL + '/handle/' + attributes.callSid + '/no_match'+ queryNoMatch)
       
       /*element.ele("nomatch")
@@ -534,19 +553,19 @@ class TiledeskTwilioTranslator {
           if (command.type === "message") {
             //case type: TEXT
             if(command.message.type === 'text'){
+              let text = utils.markdownToTwilioSpeech(command.message.text);
               if(that.voiceProvider !== VOICE_PROVIDER.TWILIO){
-                let voiceMessageUrl = await that.generateTTS(command.message.text, attributes)
+                let voiceMessageUrl = await that.generateTTS(text, attributes)
                 rootEle.ele('Play', {}, voiceMessageUrl )
               }else{
-                rootEle.ele("Say", { voice: attributes.TTS_VOICE_NAME, language: attributes.TTS_VOICE_LANGUAGE }, command.message.text);
+                rootEle.ele("Say", { voice: attributes.TTS_VOICE_NAME, language: attributes.TTS_VOICE_LANGUAGE }, text);
               }
               
-              
             }
             //case type: FRAME
             if(command.message.type === 'frame' && command.message.metadata.src !== ""){
               if(command.message.text != ''){
-                rootEle.ele("Say", { voice: attributes.TTS_VOICE_NAME, language: attributes.TTS_VOICE_LANGUAGE }, command.message.text);
+                rootEle.ele("Say", { voice: attributes.TTS_VOICE_NAME, language: attributes.TTS_VOICE_LANGUAGE }, text);
               }
               rootEle.ele('Play', {},  command.message.metadata.src )
             }
@@ -622,29 +641,45 @@ class TiledeskTwilioTranslator {
   }
   
   async generateTTS(text, attributes){
-    
     let audioData = null;
-    switch(this.voiceProvider){
-      case VOICE_PROVIDER.OPENAI:
-        let GPT_KEY = this.integrations.find((el => el.type === VOICE_PROVIDER.OPENAI))?.key
-        audioData = await this.aiService.textToSpeech(text, attributes.TTS_VOICE_NAME, attributes.TTS_MODEL, GPT_KEY).catch((err)=>{
-          console.log('errr while creating audio message', err.response?.data)
-        })
-        break;
-      case VOICE_PROVIDER.ELEVENLABS:
-        let ELEVENLABS_APIKEY = this.integrations.find((el => el.type === VOICE_PROVIDER.ELEVENLABS))?.key
-        audioData = await this.aiService.textToSpeechElevenLabs(text, attributes.TTS_VOICE_NAME, attributes.TTS_MODEL, ELEVENLABS_APIKEY).catch((err)=>{
-          console.log('errr while creating elevenlabs audio message', err.response?.data)
-        })
-        break;
+    try {
+      switch(this.voiceProvider){
+        case VOICE_PROVIDER.OPENAI:
+          let GPT_KEY = this.integrations.find((el => el.type === VOICE_PROVIDER.OPENAI))?.key
+          audioData = await this.aiService.textToSpeech(text, attributes.TTS_VOICE_NAME, attributes.TTS_MODEL, GPT_KEY)
+          break;
+        case VOICE_PROVIDER.ELEVENLABS:
+          let ELEVENLABS_APIKEY = this.integrations.find((el => el.type === VOICE_PROVIDER.ELEVENLABS))?.key
+          audioData = await this.aiService.textToSpeechElevenLabs(text, attributes.TTS_VOICE_NAME, attributes.TTS_MODEL, attributes.TTS_VOICE_LANGUAGE, ELEVENLABS_APIKEY)
+          break;
+        default:
+          throw new SttError('TTS_FAILED', 'Unsupported voice provider: ' + this.voiceProvider);
+      }
+      
+      if (!audioData) {
+        throw new SttError('TTS_FAILED', 'TTS returned no audio data');
+      }
 
+      let fileUrl = await this.uploadService.upload(attributes.callSid, audioData, this.user)
+      winston.debug('(voice) Audio Message url captured after TTS -->', fileUrl)
+      return fileUrl
+    } catch (error) {
+      winston.error('(voice) TTS generation error:', error);
+      switch (error.code) {
+        case 'TTS_FAILED':
+          winston.error('(voice) TTS_FAILED:', error.message);
+          break;
+        case 'AI_SERVICE_ERROR':
+          winston.error('(voice) AI_SERVICE_ERROR:', error.message);
+          break;
+        case 'UPLOAD_SERVICE_ERROR':
+          winston.error('(voice) UPLOAD_SERVICE_ERROR:', error.message);
+          break;
+        default:
+          throw new SttError('TTS_FAILED', 'TTS generation failed: ' + error.message);
+      }
     }
     
-    let fileUrl = await this.uploadService.upload(attributes.callSid, audioData, this.user).catch((err)=>{
-      console.log('errr while uploading audioData', err.response)
-    })
-    console.log('(voice) Audio Message url captured after TTS -->', fileUrl)
-    return fileUrl
   }
   
   

package/tiledesk/VoiceChannel.js

@@ -4,17 +4,10 @@ const jwt = require("jsonwebtoken");
 const { v4: uuidv4 } = require("uuid");
 const { promisify } = require('util');
 
-/*UTILS*/
-const utils = require('./utils-message.js')
-const TYPE_MESSAGE = require('./constants').TYPE_MESSAGE
-const MESSAGE_TYPE_MINE = require('./constants').MESSAGE_TYPE_MINE
-const MESSAGE_TYPE_OTHERS = require('./constants').MESSAGE_TYPE_OTHERS
-const CHANNEL_NAME = require('./constants').CHANNEL_NAME
-const VOICE_PROVIDER = require('./constants').VOICE_PROVIDER;
-const OPENAI_SETTINGS = require('./constants').OPENAI_SETTINGS;
-
 const winston = require("../winston");
 
+const voiceEventEmitter = require('./services/voiceEventEmitter');
+
 class VoiceChannel {
 
 
@@ -48,8 +41,21 @@ class VoiceChannel {
     }
     
     this.redis_client = config.redis_client
+
+    this.listenToVoiceEvents();
     
   }
+
+
+  listenToVoiceEvents(){
+
+    voiceEventEmitter.on('saveSettings', async (data) => {
+      winston.debug('[VoiceChannel] listenToVoiceEvents: saveSettings event received -->', data)
+      if(data){
+        await this.saveSettingsForCallId(data, data.callSid);
+      }
+    });
+  }
   
   
   async getNextDelayTimeForCallId(callId){
@@ -94,50 +100,68 @@ class VoiceChannel {
   
   async saveSettingsForCallId(attributes, callId){
     
-    winston.debug('saveSettingsForCallId: attributes -->', attributes)
-    let flowAttributes = {}
-    if(attributes && attributes.flowAttributes){
-      
-      flowAttributes = attributes.flowAttributes;
-      
-      //MANAGE VOICE SETTINGS from globals attributes
-      let voiceProvider = VOICE_PROVIDER.TWILIO
-      if(flowAttributes.VOICE_PROVIDER){
-        voiceProvider = flowAttributes.VOICE_PROVIDER
-        
-      }
-      
-      // IF VOICE_PROVIDER is TWILIO --> default values is on user account twilio settings
-      // IF VOICE_PROVIDER is OPENAI --> set default values from constants
-      if(voiceProvider === VOICE_PROVIDER.OPENAI){
-        flowAttributes.TTS_VOICE_NAME = flowAttributes.TTS_VOICE_NAME? flowAttributes.TTS_VOICE_NAME : OPENAI_SETTINGS.TTS_VOICE_NAME;
-        flowAttributes.TTS_MODEL = flowAttributes.TTS_MODEL? flowAttributes.TTS_MODEL : OPENAI_SETTINGS.TTS_MODEL;
-        flowAttributes.STT_MODEL = flowAttributes.STT_MODEL? flowAttributes.STT_MODEL : OPENAI_SETTINGS.STT_MODEL;
-      }
-            
-      
-    }
+    winston.debug('[VoiceChannel] saveSettingsForCallId: attributes -->', attributes)
     
     const index = await this.redis_client.get('tiledesk:voice:'+callId + ':attributes');
-    winston.debug('saveSettingsForCallId: attributes found -->'+index)
+    winston.debug('[VoiceChannel] saveSettingsForCallId: attributes found -->'+index)
     if(index){
       //set index to default (0)
-      await this.redis_client.set('tiledesk:voice:'+callId + ':attributes', JSON.stringify(flowAttributes), {'EX': 86400});
+      await this.redis_client.set('tiledesk:voice:'+callId + ':attributes', JSON.stringify(attributes), {'EX': 86400});
       return;
     }
     //if index is not present: set to default (0)
-    await this.redis_client.set('tiledesk:voice:'+callId + ':attributes', JSON.stringify(flowAttributes), {'EX': 86400});
+    await this.redis_client.set('tiledesk:voice:'+callId + ':attributes', JSON.stringify(attributes), {'EX': 86400});
   
   }
   
   
   async getSettingsForCallId(callId){
     const attributes = await this.redis_client.get('tiledesk:voice:'+callId + ':attributes');
+    winston.debug('[VoiceChannel] getSettingsForCallId: attributes found -->', attributes, callId)
     if(attributes){
       return JSON.parse(attributes)
     }
     return {};
   }
+
+
+  async setSessionForCallId(callSid, session) {
+    await this.redis_client.set(`tiledesk:voice:${callSid}:session`, JSON.stringify(session), { 'EX': 86400 });
+      //for (const [key, value] of Object.entries(redis_data)){
+    //  await redis_client.hSet('tiledesk:voice:'+callId, key, JSON.stringify(value))
+    //}
+    //await redis_client.expire('tiledesk:voice:'+callId, 86400)
+  }
+
+  async getSessionForCallId(callSid) {
+    const sessionData = await this.redis_client.get(`tiledesk:voice:${callSid}:session`);
+    //let redis_data = await redis_client.hGetAll('tiledesk:voice:'+callId);
+    if (sessionData) {
+      return JSON.parse(sessionData);
+    }
+    return null;
+
+  }
+
+
+  async deleteCallKeys(callSid) {
+    const pattern = `tiledesk:voice:${callSid}:*`;
+    let cursor = 0;
+
+    do {
+      const reply = await this.redis_client.scan(cursor, {
+        MATCH: pattern,
+        COUNT: 100
+      });
+
+      cursor = reply.cursor;
+      const keys = reply.keys;
+
+      if (keys.length > 0) {
+        await this.redis_client.del(keys);
+      }
+    } while (cursor !== 0);
+  }
   
   
 

package/tiledesk/constants.js

@@ -58,5 +58,21 @@ module.exports = {
     TTS_VOICE_NAME: 'alloy',
     TTS_MODEL: 'tts-1',
     STT_MODEL: 'whisper-1'
-  }
+  },
+  ELEVENLABS_SETTINGS:{
+    TTS_VOICE_NAME: '21m00Tcm4TlvDq8ikWAM',
+    TTS_MODEL: 'eleven_multilingual_v2',
+    TTS_VOICE_LANGUAGE: 'en',
+    STT_MODEL: 'scribe_v1'
+  },
+  NON_SPEECH_TOKENS: [
+    '(music)',
+    '(noise)',
+    '(silence)',
+    '(background noise)',
+    '(applause)',
+    '(breathing)',
+    '(laughs)',
+    '(laughter)'
+  ]
 }