@tiledesk/tiledesk-voice-twilio-connector 0.1.25 → 0.1.26-rc10

package/index.js

@@ -101,23 +101,18 @@ router.post("/tiledesk", async (req, res) => {
   /*SKIP INFO MESSAGES*/
   /*SKIP CURRENT USER MESSAGES*/
   if(!utilsMess.messageType(TYPE_MESSAGE.INFO, tiledeskMessage) && !(tiledeskMessage.sender.indexOf("vxml") > -1) ){
-    winston.verbose("> whook SAVE MESSAGE TO QUEUE " + JSON.stringify(tiledeskMessage) );
-    start1 = new Date().getTime();
-    console.log("(WH) time: ", new Date().getTime() - time)
-    console.log("(WH) received message: ", tiledeskMessage.text, ' --- at time:', new Date(), start1)
+    winston.debug("> whook SAVE MESSAGE TO QUEUE " + JSON.stringify(tiledeskMessage) );
   }
   
   await tdChannel.addMessageToQueue(tiledeskMessage)
   
   res.send("(voice) Message received from Voice Twilio Proxy");
-
-  
 });
 
 // TWILIO WEBHOOK : message from user to tiledesk
 router.post('/webhook/:id_project', async (req, res) => {
-  winston.debug('(voice) called POST /webhook/:id_project '+ new Date(), req.params)
   let start_call = new Date().getTime();
+  winston.debug('(voice) called POST /webhook/:id_project '+ new Date(), req.params)
   
   let project_id = req.params.id_project;
   let callSid = req.body.CallSid;
@@ -137,6 +132,8 @@ router.post('/webhook/:id_project', async (req, res) => {
   }
   
   let vxmlAttributes = {
+    TTS_VOICE_LANGUAGE: VOICE_LANGUAGE,
+    TTS_VOICE_NAME: VOICE_NAME,
     callSid: callSid
   };
   
@@ -158,7 +155,7 @@ router.post('/webhook/:id_project', async (req, res) => {
     return;
   }
   let end2 = new Date().getTime();
-  console.log('Time after signIn: ', end2-start2, '[ms]')
+  // console.log('Time after signIn: ', end2-start2, '[ms]')
   
   //let conversation_id = await tdChannel.getConversation(ani, callId, user.token);
   let conversation_id = await tdChannel.generateConversation(from, callSid, user.token);
@@ -200,13 +197,12 @@ router.post('/webhook/:id_project', async (req, res) => {
     return res.status(500).send({ message: "Redis not ready. Check redis connection..." })
   }
   //for (const [key, value] of Object.entries(redis_data)){
-  //  await redis_client.hSet('tiledesk:vxml:'+callId, key, JSON.stringify(value))
+  //  await redis_client.hSet('tiledesk:voice:'+callId, key, JSON.stringify(value))
   //}
-  //await redis_client.expire('tiledesk:vxml:'+callId, 86400)
+  //await redis_client.expire('tiledesk:voice:'+callId, 86400)
   
-  await redis_client.set('tiledesk:vxml:'+callSid+':session', JSON.stringify(session_data), {'EX': 86400});
+  await redis_client.set('tiledesk:voice:'+callSid+':session', JSON.stringify(session_data), {'EX': 86400});
   
-  let start4 = new Date().getTime();
   let tiledeskMessage= {
     text:'/start',
     senderFullname: from,
@@ -221,35 +217,37 @@ router.post('/webhook/:id_project', async (req, res) => {
     departmentid: settings.department_id
   };
   
-  let message = await tdChannel.send(tiledeskMessage, user.token, conversation_id)
-  if(!message){
+  let response = await tdChannel.send(tiledeskMessage, user.token, conversation_id)
+  if(!response){
     return res.status(503).send({ message: "Bad response: Quota exceeded" })
   }
-  let end4 = new Date().getTime();
-  console.log('Time after sent message /start: ', end4-start4, '[ms]')
+
+  //await for a response message from tiledesk queue
+  let start_time_get_message = new Date()
+  let message = await getMessage(callSid, from, project_id, conversation_id)
+  let end_time_get_message = new Date()
+  winston.verbose('Time to getMessage from queue in /webhook/:project_id : ' + (end_time_get_message-start_time_get_message) + '[ms] --- at time:' + new Date())
   
-  //generate Tiledesk wait message
-  let delayTime = await voiceChannel.getNextDelayTimeForCallId(callSid)
-  let waitTiledeskMessage = await tdChannel.generateWaitTdMessage(from, delayTime)
-  //update delayIndex for wait command message time
-  await voiceChannel.saveDelayIndexForCallId(from)
+  // //generate Tiledesk wait message
+  // let delayTime = await voiceChannel.getNextDelayTimeForCallId(callSid)
+  // let waitTiledeskMessage = await tdChannel.generateWaitTdMessage(from, delayTime)
+  // //update delayIndex for wait command message time
+  // await voiceChannel.saveDelayIndexForCallId(from)
   
   // send standard wait vxml message
-  let messageToVXML = await tdTranslator.toVXML(waitTiledeskMessage, callSid, vxmlAttributes, session_data) 
-  winston.debug('(voice) messageVXML-->'+ messageToVXML)
+  let messageToVXML = await tdTranslator.toVXML(message, callSid, vxmlAttributes, session_data) 
+  winston.debug('(voice) /webhook/:id_project messageVXML-->'+ messageToVXML)
   
+  let end_call = new Date().getTime();
+  winston.info(`Time to respond to /webhook/${project_id} :  ${(end_call-start_call)}[ms]`)
 
   // Render the response as XML in reply to the webhook request
   res.set('Content-Type', 'text/xml');
   res.status(200).send(messageToVXML);
-  
-  let end_call = new Date().getTime();
-  console.log('Time to responde to /webhook/:id_project : ', end_call-start_call, '[ms]')
-  
 });
 
 
-router.post('/nextblock/:callSid/', async(req, res) => {
+router.post('/nextblock_old/:callSid/', async(req, res) => {
   let start_call = new Date()
   winston.debug("(voice) called POST /nextblock ", req.body);
   winston.debug("(voice) called POST /nextblock query ", req.query);
@@ -263,8 +261,8 @@ router.post('/nextblock/:callSid/', async(req, res) => {
   let project_id, conversation_id, user;
   let from, to;
 
-  let redis_data = await redis_client.get('tiledesk:vxml:'+callSid+':session');
-  //let redis_data = await redis_client.hGetAll('tiledesk:vxml:'+callId);
+  let redis_data = await redis_client.get('tiledesk:voice:'+callSid+':session');
+  //let redis_data = await redis_client.hGetAll('tiledesk:voice:'+callId);
   if (!redis_data) {
     return res.status(500).send({ success: "false", message: "Can't retrive data for callSid ->" + callSid });
   }
@@ -327,18 +325,119 @@ router.post('/nextblock/:callSid/', async(req, res) => {
   
   // convert response to vxml
   let messageToVXML = await tdTranslator.toVXML(message, callSid, vxmlAttributes, sessionInfo)
-  winston.debug("(voice) VXML to SEND: "+ messageToVXML);
+  winston.verbose("(voice) VXML to SEND: "+ messageToVXML);
 
   let end_call = new Date()
   console.log('Time to responde to /nextblock/:callSid : ', end_call-start_call, '[ms]')
   
   // Render the response as XML in reply to the webhook request
-  res.set('Content-Type', 'application/xml;');
+  res.set('Content-Type', 'application/xml');
   res.status(200).send(messageToVXML);
   
 })
 
-async function getMessage(callSid, from, project_id, conversation_id){
+router.post('/nextblock/:callSid/', async(req, res) => {
+  let start_call = new Date()
+  winston.debug("(voice) called POST /nextblock ", req.body);
+  winston.debug("(voice) called POST /nextblock query ", req.query);
+  winston.verbose("(voice) called POST /nextblock at" + new Date() + "with text: "+ req.body.SpeechResult);
+  
+  let usertext = req.body.SpeechResult;
+  let confidence = req.body.Confidence
+  let callSid = req.params.callSid;
+  
+  let sessionInfo;
+  let project_id, conversation_id, user;
+  let from, to;
+
+  let redis_data = await redis_client.get('tiledesk:voice:'+callSid+':session');
+  //let redis_data = await redis_client.hGetAll('tiledesk:voice:'+callId);
+  if (!redis_data) {
+    return res.status(500).send({ success: "false", message: "Can't retrive data for callSid ->" + callSid });
+  }
+  sessionInfo = JSON.parse(redis_data)
+  project_id = sessionInfo.project_id;
+  from = sessionInfo.from;
+  to = sessionInfo.to;
+  conversation_id = sessionInfo.conversation_id;
+  user = sessionInfo.user;
+  
+  let vxmlAttributes = {
+    TTS_VOICE_LANGUAGE: VOICE_LANGUAGE,
+    TTS_VOICE_NAME: VOICE_NAME,
+    callSid: callSid,
+  };
+  
+      
+  const tdChannel = new TiledeskChannel({
+    API_URL: API_URL,
+    redis_client: redis_client
+  })
+  tdChannel.setProjectId(project_id);
+
+  const tdTranslator = new TiledeskTwilioTranslator({
+    BASE_URL: BASE_URL,
+    aiService: aiService,
+    uploadService: uploadService
+  });
+    
+  
+  let start_promise_message= new Date();
+  let message = await new Promise(async (resolve, reject) => {
+    winston.debug('(voice) ******* user text -->'+ usertext)
+    if(usertext === '' || !usertext){
+
+      let start_time_get_message = new Date()
+      let message = await getMessage(callSid, from, project_id, conversation_id)
+      let end_time_get_message = new Date()
+      winston.verbose(`(if) Time to getMessage from queue in /nextblock/${callSid} : ${(end_time_get_message-start_time_get_message)}[ms]`)
+      resolve(message)
+    }else{
+      //CASE:usertext is not empty and queue is empty -->  send message to tiledesk and manage delayTime 
+      let tiledeskMessage= {
+        text:usertext,
+        senderFullname: from,
+        type: 'text',
+        channel: { name: CHANNEL_NAME }
+      };
+
+      let start_time_send_message = new Date()
+      let tdMessage = await tdChannel.send(tiledeskMessage, user.token, conversation_id);
+      let end_time_send_message = new Date()
+      winston.debug("message sent : ", tdMessage);
+      winston.verbose(`(else) Time to send message to tiledesk in /nextblock/${callSid} : ${(end_time_send_message-start_time_send_message)}[ms] with text ` + tdMessage.text + ' --- at time:' + new Date())
+     
+      let start_time_get_message = new Date()
+      let message = await getMessage(callSid, from, project_id, conversation_id)
+      let end_time_get_message = new Date()
+      winston.verbose(`(else) Time to getMessage from queue in /nextblock/${callSid} : ${(end_time_get_message-start_time_get_message)}[ms]` + ' --- at time:' + new Date())
+      resolve(message)
+      
+      //generate Tiledesk wait message
+      // let delayTime = await voiceChannel.getNextDelayTimeForCallId(callSid)
+      // let message = await tdChannel.generateWaitTdMessage(from, delayTime)
+      // //update delayIndex for wait command message time
+      // await voiceChannel.saveDelayIndexForCallId(callSid)
+      // resolve(message)
+    }
+  })
+  let end_promise_message = new Date()
+  winston.verbose(`Time to manage message in Promise /nextblock/${callSid}: ${(end_promise_message-start_promise_message)}[ms]` + ' with text' + message.text + ' --- at time --' + new Date())  
+  
+  // convert response to vxml
+  let messageToVXML = await tdTranslator.toVXML(message, callSid, vxmlAttributes, sessionInfo)
+  winston.debug("(voice) VXML to SEND: "+ messageToVXML);
+
+  let end_call = new Date()
+  winston.info(`Time to respond to /nextblock/${callSid} :  ${(end_call-start_call)} [ms]`)
+  
+  // Render the response as XML in reply to the webhook request
+  res.set('Content-Type', 'application/xml');
+  res.status(200).send(messageToVXML);
+  
+})
+
+async function getMessage(callSid, ani, project_id, conversation_id){
   const startTime = Date.now();
   
   const tdChannel = new TiledeskChannel({
@@ -348,71 +447,86 @@ async function getMessage(callSid, from, project_id, conversation_id){
   tdChannel.setProjectId(project_id);
   
   let message = {}, queue = []
-  return new Promise(async (resolve, reject)=>{
-    /********function checkQueue ************ */
-    //get queue
-    //if queue exist and has at least one message
+  
+  //get queue
+  //if queue exist and has at least one message
+    //get message from queue, remove it from queue and clear delayTime
+  //else
+    //subscribe to topic
+    //create promise that resolve after MAX_POLLING_TIME s
+    //race between subscription and timeout and return a message
+    //if subscription resolve first and queue has at least one message
       //get message from queue, remove it from queue and clear delayTime
-    //if call duration is more than MAX_WAITING_TIME
-      //generate wait command messaget time
-    // recall yourself after delayTime s
-    const checkQueue = async ()=>{
-      winston.debug('(checkQueue FN ) ******* call checkQUEUE')
-      try{
-        queue = await tdChannel.getMessagesFromQueue(conversation_id)
-        winston.debug('(checkQueue FN ) /NEXT controllo coda--> '+ queue.length)
-
-        if (queue && queue.length > 0) {
-          //CASE: queue has at least one message to reproduce --> get message from tiledesk queue and reset delayTime
+
+    try{
+
+      // 1. First attempt: read from queue
+      queue = await tdChannel.getMessagesFromQueue(conversation_id)
+      winston.debug('[getMessage] /NEXT check queue length--> '+ queue.length)
+
+      if (queue && queue.length > 0) {
+        //CASE: queue has at least one message to reproduce --> get message from tiledesk queue and reset delayTime
+        message = queue[0]
+        winston.debug('[getMessage] QUEUE --> '+ queue[0].text, queue[0])
+
+        // remove message from queue and reset delayIndex
+        await tdChannel.removeMessageFromQueue(conversation_id, message._id)
+        await voiceChannel.clearDelayTimeForCallId(callSid)
+
+        return message;
+      }
+
+      // 2. If queue is empty: subscribe with timeout
+      if(queue && queue.length === 0){
+        winston.debug("[getMessage] Queue is empty, starting subscription...");
+        const subscriptionPromise = (async () => {
+          await tdChannel.subscribeToTopic(conversation_id);
+          queue = await tdChannel.getMessagesFromQueue(conversation_id)
+
+          if (!queue || queue.length === 0) {
+            throw new Error("No message received after subscription");
+          }
+
           message = queue[0]
-          winston.debug('(checkQueue FN ) QUEUE --> '+ queue[0].text, queue[0])
-          //remove message from queue
+          winston.debug(`[getMessage] Message received from subscription: ${message.text}`, message);
+
+          // remove message from queue and reset delayIndex
           await tdChannel.removeMessageFromQueue(conversation_id, message._id)
-          //reset delayIndex for wait command message time
           await voiceChannel.clearDelayTimeForCallId(callSid)
-          //manage attributes for current callId
-          await voiceChannel.saveSettingsForCallId(message.attributes, callSid)
 
-          resolve(message);
-          return;
-        }
+          return message;
+        })();
 
-        const elapsedTime = (Date.now() - startTime) / 1000;
-        if (elapsedTime >= MAX_POLLING_TIME) {
-          //CASE: queue is empty --> generate Tiledesk wait message and manage delayTime 
-          let delayTime = await voiceChannel.getNextDelayTimeForCallId(callSid)
-          message = await tdChannel.generateWaitTdMessage(from, delayTime)
-          //update delayIndex for wait command message time
-          await voiceChannel.saveDelayIndexForCallId(callSid)
+        const timeoutPromise = new Promise(async (resolve) => {
+          setTimeout(async () => {
+            winston.debug("[getMessage] Subscription timeout, generating waitTdMessage...");
 
-          resolve(message);
-          return;
-        }
+            //CASE: queue is empty --> generate Tiledesk wait message and manage delayTime 
+            const delayTime = await voiceChannel.getNextDelayTimeForCallId(callSid);
+            const waitMessage = await tdChannel.generateWaitTdMessage(ani, delayTime);
+            //update delayIndex for wait command message time
+            await voiceChannel.saveDelayIndexForCallId(callSid);
 
-        let delayTime = await voiceChannel.getNextDelayTimeForCallId(callSid)
-        await voiceChannel.saveDelayIndexForCallId(callSid)
-        winston.debug('(checkQueue FN ) RECALL checkQueue FN in: '+ delayTime + '[ms]')
-        messageTimeout = setTimeout(checkQueue, delayTime);
+            resolve(waitMessage);
+          }, MAX_POLLING_TIME * 1000); // MAX_POLLING_TIME is in seconds
+        });
 
-      }catch(err){
-        winston.debug("Error occurred while check message in queue: ", err);
-        reject(err);
-        return;
+        // Vince chi arriva prima: subscription o timeout
+        return await Promise.race([subscriptionPromise, timeoutPromise]);
       }
-    };
-    winston.debug('(checkQueue FN ) INIT POLLING . . . ')
-    checkQueue();
-    
-  })
+    }catch(err){
+      winston.debug("[getMessage] Error occurred: ", err);
+      reject(err);
+      return;
+    }
     
 }
 
 router.post('/speechresult/:callSid', async (req, res) => {
-  
   let start_call = new Date();
-  winston.verbose("(voice) called POST /speechresult ", req.body);
-  winston.verbose("(voice) called POST /speechresult query ", req.query);
-  console.log('/speechresult at: ', new Date(), 'with text:', req.body.SpeechResult)
+  winston.debug("(voice) called POST /speechresult ", req.body);
+  winston.debug("(voice) called POST /speechresult query ", req.query);
+  winston.verbose("(voice) called POST /speechresult at" + new Date() + "with text: "+ req.body.SpeechResult);
   
   let usertext = req.body.SpeechResult;
   let confidence = req.body.Confidence
@@ -422,8 +536,8 @@ router.post('/speechresult/:callSid', async (req, res) => {
   let project_id, conversation_id, user;
   let from, to;
 
-  let redis_data = await redis_client.get('tiledesk:vxml:'+callSid+':session');
-  //let redis_data = await redis_client.hGetAll('tiledesk:vxml:'+callId);
+  let redis_data = await redis_client.get('tiledesk:voice:'+callSid+':session');
+  //let redis_data = await redis_client.hGetAll('tiledesk:voice:'+callId);
   if (!redis_data) {
     return res.status(500).send({ success: "false", message: "Can't retrive data for callSid ->" + callSid });
   }
@@ -452,54 +566,67 @@ router.post('/speechresult/:callSid', async (req, res) => {
     uploadService: uploadService
   });
   
-  winston.verbose("(voice) usertext "+usertext);
-  let message = {};
-  if(usertext){
-    let tiledeskMessage= {
-      text:usertext,
-      senderFullname: from,
-      type: 'text',
-      channel: { name: CHANNEL_NAME }
-    };
-    let startSend= new Date().getTime()
-    let tdMessage = await tdChannel.send(tiledeskMessage, user.token, conversation_id);
-    winston.debug("message sent : ", tdMessage);
-    let endSend = new Date().getTime();
-    console.log('Time to send messagge ( ', usertext, '): ', endSend - startSend, '[ms] at time', new Date())
-    //generate Tiledesk wait message
-    let delayTime = await voiceChannel.getNextDelayTimeForCallId(callSid)
-    message = await tdChannel.generateWaitTdMessage(from, delayTime)
-    //update delayIndex for wait command message time
-    await voiceChannel.saveDelayIndexForCallId(callSid)
-    
-  }else {
-    
-    let delayTime = await voiceChannel.getNextDelayTimeForCallId(callSid)
-    message = await tdChannel.generateWaitTdMessage(from, delayTime)
-    //update delayIndex for wait command message time
-    await voiceChannel.saveDelayIndexForCallId(from)
-  }
   
+  let start_promise_message= new Date();
+  let message = await new Promise(async (resolve, reject) => {
+    winston.debug('(voice) ******* user text -->'+ usertext)
+    if(usertext === '' || !usertext){
+
+      let start_time_get_message = new Date()
+      let message = await getMessage(callSid, from, project_id, conversation_id)
+      let end_time_get_message = new Date()
+      winston.verbose(`(if) Time to getMessage from queue in /speechresult/${callSid} : ${(end_time_get_message-start_time_get_message)}[ms]`)
+      resolve(message)
+    }else{
+      //CASE:usertext is not empty and queue is empty -->  send message to tiledesk and manage delayTime 
+      let tiledeskMessage= {
+        text:usertext,
+        senderFullname: from,
+        type: 'text',
+        channel: { name: CHANNEL_NAME }
+      };
+
+      let start_time_send_message = new Date()
+      let tdMessage = await tdChannel.send(tiledeskMessage, user.token, conversation_id);
+      let end_time_send_message = new Date()
+      winston.debug("message sent : ", tdMessage);
+      winston.verbose(`(else) Time to send message to tiledesk in /speechresult/${callSid} : ${(end_time_send_message-start_time_send_message)}[ms] with text ` + tdMessage.text + ' --- at time:' + new Date())
+     
+      let start_time_get_message = new Date()
+      let message = await getMessage(callSid, from, project_id, conversation_id)
+      let end_time_get_message = new Date()
+      winston.verbose(`(else) Time to getMessage from queue in /speechresult/${callSid} : ${(end_time_get_message-start_time_get_message)}[ms]` + ' --- at time:' + new Date())
+      resolve(message)
+      
+      //generate Tiledesk wait message
+      // let delayTime = await voiceChannel.getNextDelayTimeForCallId(callSid)
+      // let message = await tdChannel.generateWaitTdMessage(from, delayTime)
+      // //update delayIndex for wait command message time
+      // await voiceChannel.saveDelayIndexForCallId(callSid)
+      // resolve(message)
+    }
+  });
+  let end_promise_message = new Date()
+  winston.verbose(`Time to manage message in Promise /speechresult/${callSid}: ${(end_promise_message-start_promise_message)}[ms]` + ' with text' + message.text + ' --- at time --' + new Date())  
+
   // convert response to vxml
   let messageToVXML = await tdTranslator.toVXML(message, callSid, vxmlAttributes, sessionInfo)
-  winston.debug("(voice) VXML to SEND: "+ messageToVXML);
+  winston.verbose("(voice) VXML to SEND: "+ messageToVXML);
   
+  let end_call = new Date()
+  winston.info(`Time to respond to /speechresult/${callId} :  ${(end_call-start_call)} [ms]`)
   
   // Render the response as XML in reply to the webhook request
-  res.set('Content-Type', 'text/xml');
+  res.set('Content-Type', 'application/xml');
   res.status(200).send(messageToVXML);
-  
-  let end_call = new Date()
-  console.log('Time to responde to /speechresult/:callSid : ', end_call-start_call, '[ms]')
-  
 })
 
 
 router.post('/menublock/:callSid', async (req, res) => {
-  winston.verbose("(voice) called POST /menu", req.body);
-  winston.verbose("(voice) called POST /menu query" , req.query);
   let start_call = new Date().getTime();
-  console.log('/menublock at: ', new Date(), 'with text:', req.body.Digits)
+  winston.debug("(voice) called POST /menu", req.body);
+  winston.debug("(voice) called POST /menu query" , req.query);
+  winston.verbose('/menublock at: ', new Date(), 'with text:', req.body.Digits)
 
   let message_text = '';
   let attributes = {};
@@ -548,7 +675,7 @@ router.post('/menublock/:callSid', async (req, res) => {
   let project_id, conversation_id, user;
   let from, to;
 
-  let redis_data = await redis_client.get('tiledesk:vxml:'+callSid+':session');
+  let redis_data = await redis_client.get('tiledesk:voice:'+callSid+':session');
   if (!redis_data) {
     return res.status(500).send({ success: "false", message: "Can't retrive data for callSid ->" + callSid });
   }
@@ -577,7 +704,6 @@ router.post('/menublock/:callSid', async (req, res) => {
     uploadService: uploadService
   });
   
-  let startSend = new Date().getTime();
   //send message to tiledesk 
   let tiledeskMessage= {
     text:message_text,
@@ -586,30 +712,35 @@ router.post('/menublock/:callSid', async (req, res) => {
     channel: { name: CHANNEL_NAME },
     attributes: attributes
   };
-  let tdMessage = await tdChannel.send(tiledeskMessage, user.token, conversation_id);
-  let endSend = new Date().getTime();
-  console.log('(menu) Time to send messagge ( ', message_text, '): ', endSend - startSend, '[ms] at time', new Date())
+  let response = await tdChannel.send(tiledeskMessage, user.token, conversation_id);
+  if(!response){
+    return res.status(503).send({ message: "Bad response: Quota exceeded" })
+  }
 
-  //generate Tiledesk wait message
-  let delayTime = await voiceChannel.getNextDelayTimeForCallId(callSid)
-  let message = await tdChannel.generateWaitTdMessage(from, delayTime)    
-  //update delayIndex for wait command message time
-  await voiceChannel.saveDelayIndexForCallId(callSid)
+  let start_time_get_message = new Date()
+  let message = await getMessage(callSid, from, project_id, conversation_id)
+  let end_time_get_message = new Date()
+  winston.verbose(`Time to getMessage from queue in /menublock/${callSid} : ${(end_time_get_message-start_time_get_message)}[ms]` + ' --- at time:' + new Date())
+      
+  // //generate Tiledesk wait message
+  // let delayTime = await voiceChannel.getNextDelayTimeForCallId(callSid)
+  // let message = await tdChannel.generateWaitTdMessage(from, delayTime)    
+  // //update delayIndex for wait command message time
+  // await voiceChannel.saveDelayIndexForCallId(callSid)
 
   // convert response to vxml
   let messageToVXML = await tdTranslator.toVXML(message, callSid, vxmlAttributes, sessionInfo)
-  winston.debug("(voice) VXML to SEND: "+ messageToVXML);
+  winston.verbose("(voice) VXML to SEND: "+ messageToVXML);
   
-  res.set('Content-Type', 'text/xml');
-  res.status(200).send(messageToVXML);
-
   let end_call = new Date().getTime();
-  console.log('Time to responde to /menublock/<call_id>/ : ', end_call-start_call, '[ms]')
+  winston.info(`Time to respond to /menublock/${callSid} :  ${(end_call-start_call)} [ms]`)
   
+  res.set('Content-Type', 'application/xml');
+  res.status(200).send(messageToVXML);
 });
 
 router.post('/handle/:callSid/:event', async (req, res) => {
-  winston.verbose("(voice) called POST /handle", req.body);
+  winston.debug("(voice) called POST /handle", req.body);
   winston.debug("(voice) called POST /handle query -->", req.query);
   winston.debug("(voice) called POST /handle params-->", req.params);
   
@@ -622,7 +753,7 @@ router.post('/handle/:callSid/:event', async (req, res) => {
   let project_id, conversation_id, user;
   let from, to;
 
-  let redis_data = await redis_client.get('tiledesk:vxml:'+callSid+':session');
+  let redis_data = await redis_client.get('tiledesk:voice:'+callSid+':session');
   if (!redis_data) {
     return res.status(500).send({ success: "false", message: "Can't retrive data for callSid ->" + callSid });
   }
@@ -678,9 +809,9 @@ router.post('/handle/:callSid/:event', async (req, res) => {
 
   // convert response to vxml
   let messageToVXML = await tdTranslator.toVXML(message, callSid, vxmlAttributes,sessionInfo)
-  winston.debug("(voice) VXML to SEND: "+ messageToVXML);
+  winston.verbose("(voice) VXML to SEND: "+ messageToVXML);
   
-  res.set('Content-Type', 'text/xml');
+  res.set('Content-Type', 'application/xml');
   res.status(200).send(messageToVXML);
   
 });
@@ -688,7 +819,7 @@ router.post('/handle/:callSid/:event', async (req, res) => {
 
 /* ----> catch Event block <----- */
 router.post('/event/:callSid/:event', async(req, res)=> {
-  winston.verbose("(voice) called POST /event" , req.params);
+  winston.debug("(voice) called POST /event" , req.params);
   winston.debug("(voice) called POST /event query" , req.query);
   winston.debug("(voice) called POST /event body" , req.body);
   
@@ -707,7 +838,7 @@ router.post('/event/:callSid/:event', async(req, res)=> {
   let project_id, conversation_id, user;
   let from, to;
   
-  let redis_data = await redis_client.get('tiledesk:vxml:'+callSid+':session');
+  let redis_data = await redis_client.get('tiledesk:voice:'+callSid+':session');
   if (!redis_data) {
     return res.status(500).send({ success: "false", message: "Can't retrive data for callSid ->" + callSid });
   }
@@ -783,16 +914,16 @@ router.post('/event/:callSid/:event', async(req, res)=> {
 
   // convert response to vxml
   let messageToVXML = await tdTranslator.toVXML(message, callSid, vxmlAttributes, sessionInfo)
-  winston.debug("(voice) VXML to SEND: "+ messageToVXML);
+  winston.verbose("(voice) VXML to SEND: "+ messageToVXML);
   
-  res.set('Content-Type', 'text/xml');
+  res.set('Content-Type', 'application/xml');
   res.status(200).send(messageToVXML);
 })
 
 
 /* ----> catch Twilio Events <----- */
 router.post('/twilio/status',async (req, res) => {
-  winston.verbose('+++++++++++(voice) called POST twilio/status ', req.body);
+  winston.debug('+++++++++++(voice) called POST twilio/status ', req.body);
   
   let event = req.body.CallStatus;
   let callSid = req.body.CallSid;
@@ -806,7 +937,7 @@ router.post('/twilio/status',async (req, res) => {
   let project_id, conversation_id, user;
   let from, to;
   
-  let redis_data = await redis_client.get('tiledesk:vxml:'+callSid+':session');
+  let redis_data = await redis_client.get('tiledesk:voice:'+callSid+':session');
   if (!redis_data) {
     return res.status(500).send({ success: "false", message: "Can't retrive data for callSid ->" + callSid });
   }
@@ -858,8 +989,8 @@ router.post('/twilio/status',async (req, res) => {
       let tdMessage = await tdChannel.send(tiledeskMessage, user.token, conversation_id);
 
       //remove session data for current callId and relative queue data
-      await redis_client.del('tiledesk:vxml:'+callSid+':session');
-      await redis_client.del('tiledesk:vxml:'+callSid+':delayIndex');
+      await redis_client.del('tiledesk:voice:'+callSid+':session');
+      await redis_client.del('tiledesk:voice:'+callSid+':delayIndex');
       await tdChannel.clearQueue(conversation_id);
       break;
     }
@@ -872,17 +1003,17 @@ router.post('/twilio/status',async (req, res) => {
 
 
 router.post('/twilio/fail',async (req, res) => {
-  winston.verbose('+++++++++++(voice) called POST twilio/fail ', req.params)
+  winston.debug('+++++++++++(voice) called POST twilio/fail ', req.params)
   winston.debug('+++++++++++(voice) called POST twilio/fail ', req.body)
 
-  res.set('Content-Type', 'text/xml');
+  res.set('Content-Type', 'application/xml');
   res.status(200).send('<Response></Response>');
 })
 
 
 /* ----> catch Twilio Events <----- */
 router.post('/record/:callSid/',async (req, res) => {
-  winston.verbose('+++++++++++(voice) called POST record/:callSid ', req.body);
+  winston.debug('+++++++++++(voice) called POST record/:callSid ', req.body);
   
   let callSid = req.body.CallSid;
   let audioFileUrl = req.body.RecordingUrl;
@@ -891,7 +1022,7 @@ router.post('/record/:callSid/',async (req, res) => {
   let project_id, conversation_id, user;
   let from, to;
   
-  let redis_data = await redis_client.get('tiledesk:vxml:'+callSid+':session');
+  let redis_data = await redis_client.get('tiledesk:voice:'+callSid+':session');
   if (!redis_data) {
     return res.status(500).send({ success: "false", message: "Can't retrive data for callSid ->" + callSid });
   }
@@ -968,9 +1099,9 @@ router.post('/record/:callSid/',async (req, res) => {
 
   // convert response to vxml
   let messageToVXML = await tdTranslator.toVXML(message, callSid, vxmlAttributes, sessionInfo)
-  winston.debug("(voice) VXML to SEND: "+ messageToVXML);
+  winston.verbose("(voice) VXML to SEND: "+ messageToVXML);
   
-  res.set('Content-Type', 'text/xml');
+  res.set('Content-Type', 'application/xml');
   res.status(200).send(messageToVXML);
 
 })
@@ -988,7 +1119,7 @@ async function generateSTT(audioFileUrl, attributes, sessionInfo, settings){
         let keep_going = await aiService.checkQuoteAvailability(sessionInfo.project_id, settings.token).catch((err)=>{
             winston.error('errr while checkQuoteAvailability for project:', sessionInfo.project_id, err.response?.data)
         })
-        winston.verbose('(voice) checkQuoteAvailability return: '+ keep_going);
+        winston.debug('(voice) checkQuoteAvailability return: '+ keep_going);
         if(!keep_going){
           //no token is available --> close conversation
           return tiledeskMessage= {
@@ -1048,8 +1179,8 @@ async function generateSTT(audioFileUrl, attributes, sessionInfo, settings){
 
 
 router.get('/addon/transcript', async (req, res) => {
-  winston.verbose("(vxml) called GET /transcript query-->" , req.query);
-  winston.debug("(vxml) called GET /transcript body -->" , req.body);
+  winston.debug("(voice) called GET /transcript query-->" , req.query);
+  winston.debug("(voice) called GET /transcript body -->" , req.body);
   
   res.status(200).send('ok');
   
@@ -1057,7 +1188,7 @@ router.get('/addon/transcript', async (req, res) => {
 
 /**   --> only for test purpose <--   **/
 router.get('/test', async (req, res) => {
-  winston.verbose("(voice) called GET /test" , req.query);
+  winston.debug("(voice) called GET /test" , req.query);
   
   let project_id = req.query.id_project;
   let callSid = req.body.CallSid;
@@ -1203,7 +1334,7 @@ router.get('/test', async (req, res) => {
   //let disconnect = await tdChannel.disconnect();
   
   
-  res.set('Content-Type', 'text/xml');
+  res.set('Content-Type', 'application/xml');
   res.status(200).send(messageToVXML);
   
   //res.status(200).send(message);
@@ -1297,7 +1428,7 @@ async function startApp(settings, callback) {
   }
   
   if(settings.MAX_POLLING_TIME){
-    MAX_POLLING_TIME = settings.MAX_POLLING_TIME/10000; //convert in seconds
+    MAX_POLLING_TIME = settings.MAX_POLLING_TIME/1000; //convert in seconds
   }
   
   if (settings.REDIS_HOST && settings.REDIS_PORT) {

package/logs/app.log

@@ -2948,3 +2948,43 @@ info: (voice) Starting Manage Route
 info: (voice)-MANAGE API_URL: https://tiledesk-server-pre.herokuapp.com
 info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
 info: (voice)-MANAGE redis_client: [object Object]
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://tiledesk-server-pre.herokuapp.com
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+error: uncaughtException: listen EADDRINUSE: address already in use :::3000
+Error: listen EADDRINUSE: address already in use :::3000
+    at Server.setupListenHandle [as _listen2] (node:net:1463:16)
+    at listenInCluster (node:net:1511:12)
+    at Server.listen (node:net:1599:7)
+    at Function.listen (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/node_modules/express/lib/application.js:635:24)
+    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/index.js:48:9
+    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/index.js:1344:9
+    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/tiledesk/KVBaseMongo.js:34:9
+    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/utils.js:704:5
+    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/mongo_client.js:286:7
+    at connectCallback (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/operations/connect.js:367:5)
+    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/operations/connect.js:557:5
+    at connectHandler (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/core/sdam/topology.js:298:43)
+    at cb (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/core/sdam/topology.js:690:26)
+    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/cmap/connection_pool.js:352:13
+    at handleOperationResult (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/core/sdam/server.js:567:5)
+    at MessageStream.messageHandler (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/cmap/connection.js:308:5) {"date":"Tue Sep 16 2025 14:57:01 GMT+0200 (Ora legale dell’Europa centrale)","error":{"address":"::","code":"EADDRINUSE","errno":-48,"port":3000,"syscall":"listen"},"exception":true,"os":{"loadavg":[4.11376953125,4.04150390625,3.8125],"uptime":415993},"process":{"argv":["/Users/gabriele95/.nvm/versions/node/v16.19.0/bin/node","/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/index.js"],"cwd":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector","execPath":"/Users/gabriele95/.nvm/versions/node/v16.19.0/bin/node","gid":20,"memoryUsage":{"arrayBuffers":18326832,"external":19286742,"heapTotal":74727424,"heapUsed":44398688,"rss":119177216},"pid":64036,"uid":501,"version":"v16.19.0"},"stack":"Error: listen EADDRINUSE: address already in use :::3000\n    at Server.setupListenHandle [as _listen2] (node:net:1463:16)\n    at listenInCluster (node:net:1511:12)\n    at Server.listen (node:net:1599:7)\n    at Function.listen (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/node_modules/express/lib/application.js:635:24)\n    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/index.js:48:9\n    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/index.js:1344:9\n    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/tiledesk/KVBaseMongo.js:34:9\n    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/utils.js:704:5\n    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/mongo_client.js:286:7\n    at connectCallback (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/operations/connect.js:367:5)\n    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/operations/connect.js:557:5\n    at connectHandler (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/core/sdam/topology.js:298:43)\n    at cb (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/core/sdam/topology.js:690:26)\n    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/cmap/connection_pool.js:352:13\n    at handleOperationResult (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/core/sdam/server.js:567:5)\n    at MessageStream.messageHandler (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/cmap/connection.js:308:5)","trace":[{"column":16,"file":"node:net","function":"Server.setupListenHandle [as _listen2]","line":1463,"method":"setupListenHandle [as _listen2]","native":false},{"column":12,"file":"node:net","function":"listenInCluster","line":1511,"method":null,"native":false},{"column":7,"file":"node:net","function":"Server.listen","line":1599,"method":"listen","native":false},{"column":24,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/node_modules/express/lib/application.js","function":"Function.listen","line":635,"method":"listen","native":false},{"column":9,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/index.js","function":null,"line":48,"method":null,"native":false},{"column":9,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/index.js","function":null,"line":1344,"method":null,"native":false},{"column":9,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/tiledesk/KVBaseMongo.js","function":null,"line":34,"method":null,"native":false},{"column":5,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/utils.js","function":null,"line":704,"method":null,"native":false},{"column":7,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/mongo_client.js","function":null,"line":286,"method":null,"native":false},{"column":5,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/operations/connect.js","function":"connectCallback","line":367,"method":null,"native":false},{"column":5,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/operations/connect.js","function":null,"line":557,"method":null,"native":false},{"column":43,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/core/sdam/topology.js","function":"connectHandler","line":298,"method":null,"native":false},{"column":26,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/core/sdam/topology.js","function":"cb","line":690,"method":null,"native":false},{"column":13,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/cmap/connection_pool.js","function":null,"line":352,"method":null,"native":false},{"column":5,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/core/sdam/server.js","function":"handleOperationResult","line":567,"method":null,"native":false},{"column":5,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/node_modules/mongodb/lib/cmap/connection.js","function":"MessageStream.messageHandler","line":308,"method":"messageHandler","native":false}]}
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://tiledesk-server-pre.herokuapp.com
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]
+error: uncaughtException: invalid parameter format
+TypeError: invalid parameter format
+    at Object.parse (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/node_modules/content-type/index.js:162:13)
+    at setCharset (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/node_modules/express/lib/utils.js:252:28)
+    at ServerResponse.send (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/node_modules/express/lib/response.js:175:32)
+    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/index.js:337:19
+    at processTicksAndRejections (node:internal/process/task_queues:96:5) {"date":"Tue Sep 16 2025 14:58:17 GMT+0200 (Ora legale dell’Europa centrale)","error":{},"exception":true,"os":{"loadavg":[4.119140625,4.09326171875,3.8505859375],"uptime":416069},"process":{"argv":["/Users/gabriele95/.nvm/versions/node/v16.19.0/bin/node","/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/index.js"],"cwd":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector","execPath":"/Users/gabriele95/.nvm/versions/node/v16.19.0/bin/node","gid":20,"memoryUsage":{"arrayBuffers":18358478,"external":19478426,"heapTotal":37765120,"heapUsed":34590424,"rss":55885824},"pid":64617,"uid":501,"version":"v16.19.0"},"stack":"TypeError: invalid parameter format\n    at Object.parse (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/node_modules/content-type/index.js:162:13)\n    at setCharset (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/node_modules/express/lib/utils.js:252:28)\n    at ServerResponse.send (/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/node_modules/express/lib/response.js:175:32)\n    at /Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/index.js:337:19\n    at processTicksAndRejections (node:internal/process/task_queues:96:5)","trace":[{"column":13,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/node_modules/content-type/index.js","function":"Object.parse","line":162,"method":"parse","native":false},{"column":28,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/node_modules/express/lib/utils.js","function":"setCharset","line":252,"method":null,"native":false},{"column":32,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/node_modules/express/lib/response.js","function":"ServerResponse.send","line":175,"method":"send","native":false},{"column":19,"file":"/Users/gabriele95/Desktop/Tiledesk/channels-connector/tiledesk-voice-twilio-connector/voiceRoute/index.js","function":null,"line":337,"method":null,"native":false},{"column":5,"file":"node:internal/process/task_queues","function":"processTicksAndRejections","line":96,"method":null,"native":false}]}
+info: (voice) Starting VOICE TWILIO App
+info: (voice) Starting Manage Route
+info: (voice)-MANAGE API_URL: https://tiledesk-server-pre.herokuapp.com
+info: (voice)-MANAGE BASE_URL: https://pw99h2hr-3000.euw.devtunnels.ms
+info: (voice)-MANAGE redis_client: [object Object]

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-voice-twilio-connector",
-  "version": "0.1.25",
+  "version": "0.1.26-rc10",
   "description": "Tiledesk VOICE Twilio connector",
   "license": "MIT",
   "author": "Gabriele Panico",
@@ -14,8 +14,8 @@
     "start": "node index.js"
   },
   "engines": {
-    "node": "16.17.0",
-    "npm": "8.15.0"
+    "node": ">=18.0.0",
+    "npm": ">=8.15.0"
   },
   "keywords": [],
   "dependencies": {

package/routes/manageApp.js

@@ -55,7 +55,7 @@ router.get("/", async (req, res) => {
 
 router.get('/configure', async (req, res) => {
   
-  winston.verbose("(voice) /configure :params", req.query);
+  winston.debug("(voice) /configure :params", req.query);
   
   let project_id = req.query.project_id;
   let token = req.query.token;
@@ -89,7 +89,7 @@ router.get('/configure', async (req, res) => {
     let CONTENT_KEY = CHANNEL_NAME + "-" + project_id;
 
     let settings = await db.get(CONTENT_KEY);
-    winston.verbose("(voice) settings: ", settings);
+    winston.debug("(voice) settings: ", settings);
     
     // get departments
     const tdChannel = new TiledeskChannel({
@@ -157,7 +157,7 @@ router.get('/configure', async (req, res) => {
 })
 
 router.post('/update', async (req, res) => {
-  winston.verbose("(voice) /update", req.body);
+  winston.debug("(voice) /update", req.body);
 
   let project_id = req.body.project_id;
   let token = req.body.token;
@@ -168,7 +168,7 @@ router.post('/update', async (req, res) => {
   let CONTENT_KEY = CHANNEL_NAME + "-" + project_id;
   let settings = await db.get(CONTENT_KEY);
   
-  winston.verbose("(voice) /update settings", settings);
+  winston.debug("(voice) /update settings", settings);
 
   let proxy_url = BASE_URL + "/webhook/" + project_id;
   let status_url = BASE_URL + "/twilio/status";
@@ -264,7 +264,7 @@ router.post('/update', async (req, res) => {
 
 router.post('/disconnect', async (req, res) => {
 
-  winston.verbose("(voice) /disconnect")
+  winston.debug("(voice) /disconnect")
 
   let project_id = req.body.project_id;
   let token = req.body.token;
@@ -273,7 +273,7 @@ router.post('/disconnect', async (req, res) => {
 
   let CONTENT_KEY = CHANNEL_NAME + "-" + project_id;
   await db.remove(CONTENT_KEY);
-  winston.verbose("(voice) Content deleted.");
+  winston.debug("(voice) Content deleted.");
 
   let proxy_url = BASE_URL + "/webhook/" + project_id;
   let status_url = BASE_URL + "/twilio/status";
@@ -327,7 +327,7 @@ async function subscribe(token, project_id){
   return new Promise((resolve, reject)=> {
     tdClient.subscribe(subscription_info).then(async (data)=> {
         let subscription = data;
-        winston.verbose("(voice) Subscription: ", subscription)
+        winston.debug("(voice) Subscription: ", subscription)
     
         let settings = {
             project_id: project_id,
@@ -352,7 +352,7 @@ async function unsubscribe(token, project_id, subscriptionId){
   
   return new Promise((resolve, reject)=> {
     tdClient.unsubscribe(subscriptionId).then(async (data)=> {
-      winston.verbose("(voice) Subscription: ", data)
+      winston.debug("(voice) Subscription: ", data)
       resolve(data)
     }).catch((error)=> {reject(error) })
     

package/template/configure.html

@@ -6,26 +6,26 @@
     <meta http-equiv="X-UA-Compatible" content="IE=edge">
     <meta name="viewport" content="width=device-width, initial-scale=1">
 
-    <!-- Latest compiled and minified CSS -->
-    <link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css"
-        integrity="sha384-HSMxcRTRxnN+Bdg0JdbxYKrThecOKuH5zCYotlSAcp1+c8xmyTe9GYg1l9a69psu" crossorigin="anonymous">
+    <!-- Bootstrap 5.3 CSS -->
+    <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/css/bootstrap.min.css"
+      integrity="sha384-QWTKZyjpPEjISv5WaRU9OFeRpok6YctnYmDr5pNlyT2bRjXh0JMhjY6hW+ALEwIH"
+      crossorigin="anonymous">
 
-    <!-- Optional theme -->
-    <link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap-theme.min.css"
-        integrity="sha384-6pzBo3FDv/PJ8r2KRkGHifhEocL+1X2rVCTTkUfGk7/0pbek5mMa1upzvWbrUbOZ" crossorigin="anonymous">
-
-    <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.7.0/css/font-awesome.min.css">
+    <!-- Font Awesome 7 (latest version) -->
+    <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/7.0.1/css/all.min.css" crossorigin="anonymous" />
   
-    <script src="//code.jquery.com/jquery-1.12.0.min.js"></script>
-    <script src="//code.jquery.com/jquery-migrate-1.2.1.min.js"></script>
+    <!-- Font Poppins -->
+    <link href="https://fonts.googleapis.com/css2?family=Poppins:wght@300;400;500;600&display=swap" rel="stylesheet" />
+
+    <!-- Custom CSS -->
+     <link rel="stylesheet" href="./css/configure.css">
 
-    <!-- Latest compiled and minified JavaScript -->
-    <script src="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js"
-        integrity="sha384-aJ21OjlMXNL5UyIl/XNwTMqvzeRMZH2w8c5cRVpzpU8Y5bApTppSuUkhZXN0VxHd" crossorigin="anonymous">
+    <!-- Bootstrap 5.3 JavaScript Bundle (include Popper) -->
+    <script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/js/bootstrap.bundle.min.js"
+      integrity="sha384-YvpcrYf0tY3lHB60NNkmXc5s9fDVZLESaAA55NDzOxhy9GkcIdslK1eN7N6jIeHz"
+      crossorigin="anonymous">
     </script>
 
-    <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.7.0/css/font-awesome.min.css">
-    <link rel="stylesheet" href="./css/configure.css">
 
     <style>
       body {

package/template/css/configure.css

@@ -2,6 +2,7 @@
 
 body {
   padding: 20px 0px;
+  font-size: 14px;
 }
 
 .header {
@@ -105,6 +106,9 @@ ul {
   margin-top: 20px;
 }
 
+.form-group {
+  margin-bottom: 15px;
+}
 
 .input-label {
   margin-bottom: 5px;
@@ -132,7 +136,7 @@ ul {
   padding: 0px 8px;
   cursor: pointer;
   margin-top: 12px;
-  margin-left: -63px;
+  margin-left: -66px;
   font-size: 18px;
 }
 
@@ -145,6 +149,12 @@ ul {
   padding: 6px 36px 6px 14px;
 }
 
+input[readonly],
+textarea[readonly] {
+  background-color: #eee !important;
+  opacity: 1;
+}
+
 .custom-input {
   height: 45px;
   box-shadow: 0px 0px 7px 0px #bdbdbd;
@@ -168,6 +178,15 @@ ul {
   box-shadow: 0px 0px 7px 0px #bdbdbd;
   border: solid 2px transparent;
   border-radius: 6px;
+  appearance: none;          /* Rimuove lo stile di default */
+  -webkit-appearance: none;  /* Safari */
+  -moz-appearance: none;     /* Firefox */
+  background-color: #fff;
+  background-image: url("data:image/svg+xml;charset=UTF-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='gray' class='bi bi-caret-down-fill' viewBox='0 0 16 16'%3E%3Cpath d='M7.247 11.14l-4.796-5.481C2.122 5.332 2.482 4.5 3.252 4.5h9.496c.77 0 1.13.832.801 1.159l-4.796 5.481a1 1 0 0 1-1.506 0z'/%3E%3C/svg%3E");
+  background-repeat: no-repeat;
+  background-position: right 0.75rem center; /* posizionamento freccia */
+  background-size: 12px;
+  padding-right: 2rem; /* spazio per la freccia */
 }
 
 .custom-select:hover {
@@ -199,6 +218,7 @@ ul {
   width: 300px;
   background-color: #8c8e8fbd;
   font-size: 13px;
+  font-weight: 400;
   color: #fff;
   text-align: center;
   padding: 8px 8px;
@@ -340,6 +360,7 @@ ul {
   flex-direction: column;
   align-items: center;
   justify-content: center;
+  font-size: 14px;
 }
 
 .error-modal {

package/template/error.html

@@ -6,27 +6,26 @@
     <meta http-equiv="X-UA-Compatible" content="IE=edge">
     <meta name="viewport" content="width=device-width, initial-scale=1">
 
-    <!-- Latest compiled and minified CSS -->
-    <link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css"
-        integrity="sha384-HSMxcRTRxnN+Bdg0JdbxYKrThecOKuH5zCYotlSAcp1+c8xmyTe9GYg1l9a69psu" crossorigin="anonymous">
+    <!-- Bootstrap 5.3 CSS -->
+    <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/css/bootstrap.min.css"
+      integrity="sha384-QWTKZyjpPEjISv5WaRU9OFeRpok6YctnYmDr5pNlyT2bRjXh0JMhjY6hW+ALEwIH"
+      crossorigin="anonymous">
 
-    <!-- Optional theme -->
-    <link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap-theme.min.css"
-        integrity="sha384-6pzBo3FDv/PJ8r2KRkGHifhEocL+1X2rVCTTkUfGk7/0pbek5mMa1upzvWbrUbOZ" crossorigin="anonymous">
-
-    <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.7.0/css/font-awesome.min.css">
+    <!-- Font Awesome 7 (latest version) -->
+    <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/7.0.1/css/all.min.css" crossorigin="anonymous" />
   
-    <script src="//code.jquery.com/jquery-1.12.0.min.js"></script>
-    <script src="//code.jquery.com/jquery-migrate-1.2.1.min.js"></script>
-
-    <!-- Latest compiled and minified JavaScript -->
-    <script src="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js"
-        integrity="sha384-aJ21OjlMXNL5UyIl/XNwTMqvzeRMZH2w8c5cRVpzpU8Y5bApTppSuUkhZXN0VxHd" crossorigin="anonymous">
-        </script>
+    <!-- Font Poppins -->
+    <link href="https://fonts.googleapis.com/css2?family=Poppins:wght@300;400;500;600&display=swap" rel="stylesheet" />
 
-    <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.7.0/css/font-awesome.min.css">
+    <!-- Custom CSS -->
     <link rel="stylesheet" href="./css/error.css">
 
+    <!-- Bootstrap 5.3 JavaScript Bundle (include Popper) -->
+    <script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/js/bootstrap.bundle.min.js"
+      integrity="sha384-YvpcrYf0tY3lHB60NNkmXc5s9fDVZLESaAA55NDzOxhy9GkcIdslK1eN7N6jIeHz"
+      crossorigin="anonymous">
+    </script>
+
     <style>
       body {
         font-family: 'Poppins', serif;

package/tiledesk/KVBaseMongo.js

@@ -76,7 +76,7 @@ class KVBaseMongo {
             resolve(doc.value);
           }
           else {
-            winston.verbose("No Doc found!");
+            winston.debug("No Doc found!");
             resolve(null);
           }
         }

package/tiledesk/TiledeskChannel.js

@@ -221,6 +221,7 @@ class TiledeskChannel {
     //push element to queue list and set expiration time
     await this.redis_client.rPush('tiledesk:queue:'+conversation_id, JSON.stringify(message));
     this.redis_client.expire('tiledesk:queue:'+conversation_id, 86400)
+    await this.redis_client.publish('tiledesk:conversation:'+conversation_id, JSON.stringify(message));
     
   }
 
@@ -239,6 +240,71 @@ class TiledeskChannel {
     }
     return messages;
   }
+
+  /** PUBLISH MESSAGE TO REDIS TOPIC  **/
+  async publishMessageToTopic(message){
+    
+    /*SKIP INFO MESSAGES*/
+    if(utils.messageType(TYPE_MESSAGE.INFO, message)){
+      winston.debug("> SKIPPING INFO message: " + JSON.stringify(message) );
+      return;
+    }
+
+    /*SKIP CURRENT USER MESSAGES*/
+    if (message.sender.indexOf("vxml") > -1) {
+      winston.debug("> SKIPPING ECHO message: " + JSON.stringify(message) );
+      return;
+    }
+
+    winston.debug("> SAVE message TO QUEUE: " + JSON.stringify(message) );
+
+    let conversation_id = message.recipient
+    //PUBLISH MESSAGE TO REDIS TOPIC WITH KET tiledesk:queue:+conversation_id
+    await this.redis_client.publish('tiledesk:conversation:'+conversation_id, JSON.stringify(message));
+  }
+
+  /** SUBSCRIBE TO REDIS TOPIC */
+  async subscribeToTopic(conversation_id){
+    const topic = `tiledesk:conversation:${conversation_id}`;
+    console.log("subscribeToTopic: " + topic);
+
+    // duplichi il client principale
+    const subscriber = this.redis_client.duplicate();
+    await subscriber.connect();
+
+    let resolved = false; // flag per assicurarsi che risolva solo una volta
+
+    return new Promise((resolve, reject) => {
+      const cleanup = async () => {
+        try {
+          await subscriber.unsubscribe(topic);
+          await subscriber.quit();
+        } catch (err) {
+          // ignora errori di chiusura
+        }
+      };
+
+      subscriber.subscribe(topic, async (message) => {
+        if (resolved) return; // se già risolto, ignora altri messaggi
+        resolved = true;
+
+        try {
+          const json = JSON.parse(message);
+          resolve(json);
+        } catch (err) {
+          reject(err);
+        } finally {
+          cleanup(); // chiudi il subscriber appena arriva il primo messaggio
+        }
+      }).catch(async (err) => {
+        if (!resolved) {
+          resolved = true;
+          reject(err);
+          await cleanup();
+        }
+      });
+    });
+  }
   
   /** REMOVE MESSAGE FROM REDIS QUEUE LIST **/
   async removeMessageFromQueue(conversation_id, message_id){

package/tiledesk/TiledeskTwilioTranslator.js

@@ -315,9 +315,9 @@ class TiledeskTwilioTranslator {
       //if(xmlAttributes && xmlAttributes.noInputTimeout){
       //  gather.att("timeout",  xmlAttributes.noInputTimeout/1000 ).up();
       //}
-      //if(xmlAttributes && xmlAttributes.incompleteSpeechTimeout){
-      //  gather.att("speechTimeout",  xmlAttributes.incompleteSpeechTimeout/1000 ).up();
-      //}
+      if(xmlAttributes && xmlAttributes.incompleteSpeechTimeout){
+       gather.att("speechTimeout",  xmlAttributes.incompleteSpeechTimeout/1000 ).up();
+      }
 
       const prompt = this.promptVXML(gather, message, xmlAttributes);
 

package/tiledesk/VoiceChannel.js

@@ -53,7 +53,7 @@ class VoiceChannel {
   
   
   async getNextDelayTimeForCallId(callId){
-    const index = await this.redis_client.get('tiledesk:vxml:'+callId + ':delayIndex');
+    const index = await this.redis_client.get('tiledesk:voice:'+callId + ':delayIndex');
     if(index){
       return this.getNextDelayTime(index)
     }
@@ -64,31 +64,31 @@ class VoiceChannel {
   async saveDelayIndexForCallId(callId){
 
     //get value for current callId
-    const index = await this.redis_client.get('tiledesk:vxml:'+callId + ':delayIndex');
+    const index = await this.redis_client.get('tiledesk:voice:'+callId + ':delayIndex');
     if(index){
       //increment 
       const delayIndex = (+index) +1
       //save new index to redis
-      await this.redis_client.set('tiledesk:vxml:'+callId + ':delayIndex', delayIndex, {'EX': 86400});
+      await this.redis_client.set('tiledesk:voice:'+callId + ':delayIndex', delayIndex, {'EX': 86400});
       return;
     }
     //if index is not present: set to default (0)
-    await this.redis_client.set('tiledesk:vxml:'+callId + ':delayIndex', 0, {'EX': 86400});
+    await this.redis_client.set('tiledesk:voice:'+callId + ':delayIndex', 0, {'EX': 86400});
   }
   
   /** RESET INDEX INTO REDIS DATA FOR CURRENT CALLID **/
   async clearDelayTimeForCallId(callId){
     
     //get value for current callId
-    const index = await this.redis_client.get('tiledesk:vxml:'+callId + ':delayIndex');
+    const index = await this.redis_client.get('tiledesk:voice:'+callId + ':delayIndex');
     winston.debug('clearDelayTimeForCallId: index -->'+index)
     if(index){
       //set index to default (0)
-      await this.redis_client.set('tiledesk:vxml:'+callId + ':delayIndex', 0, {'EX': 86400});
+      await this.redis_client.set('tiledesk:voice:'+callId + ':delayIndex', 0, {'EX': 86400});
       return;
     }
     //if index is not present: set to default (0)
-    await this.redis_client.set('tiledesk:vxml:'+callId + ':delayIndex', 0, {'EX': 86400});
+    await this.redis_client.set('tiledesk:voice:'+callId + ':delayIndex', 0, {'EX': 86400});
   }
   
   
@@ -118,21 +118,21 @@ class VoiceChannel {
       
     }
     
-    const index = await this.redis_client.get('tiledesk:vxml:'+callId + ':attributes');
+    const index = await this.redis_client.get('tiledesk:voice:'+callId + ':attributes');
     winston.debug('saveSettingsForCallId: attributes found -->'+index)
     if(index){
       //set index to default (0)
-      await this.redis_client.set('tiledesk:vxml:'+callId + ':attributes', JSON.stringify(flowAttributes), {'EX': 86400});
+      await this.redis_client.set('tiledesk:voice:'+callId + ':attributes', JSON.stringify(flowAttributes), {'EX': 86400});
       return;
     }
     //if index is not present: set to default (0)
-    await this.redis_client.set('tiledesk:vxml:'+callId + ':attributes', JSON.stringify(flowAttributes), {'EX': 86400});
+    await this.redis_client.set('tiledesk:voice:'+callId + ':attributes', JSON.stringify(flowAttributes), {'EX': 86400});
   
   }
   
   
   async getSettingsForCallId(callId){
-    const attributes = await this.redis_client.get('tiledesk:vxml:'+callId + ':attributes');
+    const attributes = await this.redis_client.get('tiledesk:voice:'+callId + ':attributes');
     if(attributes){
       return JSON.parse(attributes)
     }