@tiledesk/tiledesk-tybot-connector 2.0.8-rc1 → 2.0.8

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "2.0.8-rc1",
+  "version": "2.0.8",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {
@@ -15,7 +15,7 @@
     "@tiledesk/tiledesk-chatbot-client": "^0.5.30",
     "@tiledesk/tiledesk-chatbot-util": "^0.8.39",
     "@tiledesk/tiledesk-client": "^0.10.13",
-    "@tiledesk/tiledesk-multi-worker": "^0.3.1-rc10",
+    "@tiledesk/tiledesk-multi-worker": "^0.2.1-rc2",
     "accept-language-parser": "^1.5.0",
     "app-root-path": "^3.1.0",
     "axios": "^1.7.7",
@@ -29,7 +29,6 @@
     "liquidjs": "^10.8.4",
     "minimist-string": "^1.0.2",
     "mongoose": "^6.3.5",
-    "mqtt": "^5.10.4",
     "multer": "^1.4.5-lts.1",
     "nanoid": "^3.1.25",
     "redis": "^4.7.0",

package/services/IntegrationService.js

@@ -1,6 +1,6 @@
 const httpUtils = require('../utils/HttpUtils');
 const winston = require('../utils/winston');
-let API_ENDPOINT = process.env.API_ENDPOINT;
+const API_ENDPOINT = process.env.API_ENDPOINT;
 
 class IntegrationService {
 

package/services/TilebotService.js

@@ -1,6 +1,6 @@
 const httpUtils = require("../utils/HttpUtils");
 const winston = require('../utils/winston');
-const TILEBOT_ENDPOINT = process.env.TILEBOT_ENDPOINT;
+const TILEBOT_ENDPOINT = process.env.TILEBOT_ENDPOINT || `${process.env.API_ENDPOINT}/modules/tilebot`
 
 class TilebotService {
 

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -222,13 +222,14 @@ class DirectivesChatbotPlug {
       directive_name = directive.name.toLowerCase();
     }
     if (directive && directive.action) {
-      const action_id = directive.action["_tdActionId"];
-      const locked_action_id = await this.chatbot.currentLockedAction(this.supportRequest.request_id);
-      if ( locked_action_id && (locked_action_id !== action_id) ) {
-        let next_dir = await this.nextDirective(this.directives);
-        this.process(next_dir);
-        return;
-      }      
+        const action_id = directive.action["_tdActionId"];
+        const locked_action_id = await this.chatbot.currentLockedAction(this.supportRequest.request_id);
+        if ( locked_action_id && (locked_action_id !== action_id) ) {
+          let next_dir = await this.nextDirective(this.directives);
+          this.process(next_dir);
+          return;
+        }
+      
     }
     if (directive == null || (directive !== null && directive["name"] === undefined)) {
       winston.debug("(DirectivesChatbotPlug) stop process(). directive is (null?): ", directive);
@@ -700,19 +701,6 @@ class DirectivesChatbotPlug {
         }
       });
     }
-    else if (directive_name === Directives.WEBHOOK) {
-      // console.log(".....DirIntent")
-      new DirIntent(context).execute(directive, async (stop) => {
-        if (stop) {
-          if (context.log) { console.log("Stopping Actions on:", JSON.stringify(directive));}
-          this.theend();
-        }
-        else {
-          let next_dir = await this.nextDirective(this.directives);
-          this.process(next_dir);
-        }
-      });
-    }
     else if (directive_name === Directives.WEB_RESPONSE) {
       new DirWebResponse(context).execute(directive, async () => {
         let next_dir = await this.nextDirective(this.directives);

package/tiledeskChatbotPlugs/directives/DirIntent.js

@@ -62,12 +62,10 @@ class DirIntent {
         "recipient": requestId,
         "text": intent_command,
         "id_project": projectId,
-        "request": this.supportRequest,
-        // "request": {
-        //   "request_id": requestId,
-        //   "id_project": projectId
-        //   // "bot_id": botId
-        // }
+        "request": {
+          "request_id": requestId,
+          "id_project": projectId
+        }
       },
       "token": this.token
     }

package/tiledeskChatbotPlugs/directives/DirReply.js

@@ -18,7 +18,6 @@ class DirReply {
     this.token = context.token;
     this.tdcache = context.tdcache;
     this.log = context.log;
-    this.supportRequest = this.context.supportRequest;
     this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft });
 
     this.API_ENDPOINT = context.API_ENDPOINT;
@@ -45,10 +44,10 @@ class DirReply {
       callback();
       return;
     }
-    this.logger.info("Executing Action Reply ", directive.action)
+    this.logger.info("1 Execute action reply for " + directive.action.text)
 
     this.go(action, () => {
-      this.logger.info("Action Reply terminated")
+      this.logger.info("6 End of action reply " + directive.action.text + " -> callback")
       callback();
     });
   }
@@ -69,16 +68,15 @@ class DirReply {
       const filler = new Filler();
       // fill text attribute
       message.text = filler.fill(message.text, requestAttributes);
+      this.logger.info("2 Sending reply " + message.text);
 
       if (message.metadata) {
         winston.debug("DirReply filling message 'metadata':", message.metadata);
         if (message.metadata.src) {
           message.metadata.src = filler.fill(message.metadata.src, requestAttributes);
-          this.logger.debug("Filled metadata.src with ", message.metadata.src);
         }
         if (message.metadata.name) {
           message.metadata.name = filler.fill(message.metadata.name, requestAttributes);
-          this.logger.debug("Filled metadata.name with ", message.metadata.name);
         }
       }
       winston.debug("DirReply filling commands'. Message:", message);
@@ -91,7 +89,6 @@ class DirReply {
             let command = commands[i];
             if (command.type === 'message' && command.message && command.message.text) {
               command.message.text = filler.fill(command.message.text, requestAttributes);
-              this.logger.debug("Filled message.text with ", command.message.text)
               TiledeskChatbotUtil.fillCommandAttachments(command, requestAttributes, this.log);
               winston.debug("DirReply command filled: " + command.message.text);
             }
@@ -146,6 +143,15 @@ class DirReply {
     }
 
     let cleanMessage = message;
+    this.logger.info("3 Sending reply (text) " + cleanMessage.text);
+    this.logger.info("4 Sending reply with clean message " + JSON.stringify(cleanMessage));
+    // cleanMessage = TiledeskChatbotUtil.removeEmptyReplyCommands(message);
+    // if (!TiledeskChatbotUtil.isValidReply(cleanMessage)) {
+    //   console.log("invalid message", cleanMessage);
+    //   callback(); // cancel reply operation
+    //   return;
+    // }
+    
     cleanMessage.senderFullname = this.context.chatbot.bot.name;
     winston.debug("DirReply reply with clean message: ", cleanMessage);
 
@@ -156,8 +162,10 @@ class DirReply {
       (err) => {
         if (err) {
           winston.error("DirReply Error sending reply: ", err);
+          this.logger.error("Error sending reply: " + err);
         }
         winston.verbose("DirReply reply message sent")
+        this.logger.info("5 Reply message sent");
         const delay = TiledeskChatbotUtil.totalMessageWait(cleanMessage);
         if (delay > 0 && delay <= 30000) { // prevent long delays
           setTimeout(() => {

package/tiledeskChatbotPlugs/directives/DirWebRequestV2_old.js

@@ -0,0 +1,417 @@
+let axios = require('axios');
+let https = require("https");
+const { Filler } = require('../Filler');
+const { TiledeskChatbot } = require('../../engine/TiledeskChatbot');
+const { DirIntent } = require('./DirIntent');
+
+class DirWebRequestV2 {
+  constructor(context) {
+    if (!context) {
+      throw new Error('context object is mandatory.');
+    }
+    this.context = context;
+    this.tdcache = context.tdcache;
+    this.requestId = context.requestId;
+    this.chatbot = context.chatbot;
+    this.intentDir = new DirIntent(context);
+    this.log = context.log;
+  }
+
+  execute(directive, callback) {
+    let action;
+    if (directive.action) {
+      action = directive.action;
+    }
+    else {
+      console.error("Incorrect directive:", JSON.stringify(directive));
+      callback();
+      return;
+    }
+    this.go(action, (stop) => {
+      if (this.log) {console.log("(webrequestv2, stop?", stop); }
+      callback(stop);
+    });
+  }
+
+  async go(action, callback) {
+    if (this.log) {console.log("webRequest action:", JSON.stringify(action));}
+
+    // Condition branches
+    let trueIntent = action.trueIntent;
+    let falseIntent = action.falseIntent;
+    const trueIntentAttributes = action.trueIntentAttributes;
+    const falseIntentAttributes = action.falseIntentAttributes;
+    let stopOnConditionMet = action.stopOnConditionMet;
+    if (trueIntent && trueIntent.trim() === "") {
+      trueIntent = null;
+    }
+    if (falseIntent && falseIntent.trim() === "") {
+      falseIntent = null;
+    }
+
+    let requestAttributes = null;
+    if (this.tdcache) {
+      requestAttributes = 
+      await TiledeskChatbot.allParametersStatic(
+        this.tdcache, this.requestId
+      );
+    }
+    const filler = new Filler();
+    const url = filler.fill(action.url, requestAttributes);
+
+    let headers = {};
+    if (action.headersString) {
+      let headersDict = action.headersString
+      for (const [key, value] of Object.entries(headersDict)) {
+        if (this.log) {console.log("header:", key, "value:", value)}
+        let filled_value = filler.fill(value, requestAttributes);
+        headers[key] = filled_value;
+      }
+    }
+
+    let json = null;
+    try {
+      if (action.jsonBody && action.bodyType == "json") {
+        if (this.log) {console.log("action.body is:", action.jsonBody);}
+        let jsonBody = filler.fill(action.jsonBody, requestAttributes);
+        try {
+          json = JSON.parse(jsonBody);
+          if (this.log) {console.log("json is:", json);}
+        }
+        catch(err) {
+          console.error("Error parsing webRequest jsonBody:", jsonBody);
+          if (callback) {
+            if (falseIntent) {
+              await this.chatbot.addParameter("flowError", "Error parsing jsonBody");
+              this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+                console.log('herrrrr 11111' )
+                callback(true); // stop the flow
+                return;
+              });
+            }
+            else {
+              console.log('herrrrr 2222' )
+              callback(false); // continue the flow
+              return;
+            }
+          }
+        }
+      }
+      else if (action.formData && action.bodyType == "form-data") {
+        let formData = filler.fill(action.formData, requestAttributes);
+        if (this.log) {console.log("action.body is form-data:", formData);}
+        // // fill
+        if (formData && formData.length > 0) {
+          for (let i = 0; i < formData.length; i++) {
+            let field = formData[i];
+            if (field.value) {
+              field.value = filler.fill(field.value, requestAttributes);
+              if (this.log) {console.log("field filled:", field.value);}
+            }
+          }
+        }
+        json = {};
+        for (let i = 0; i < formData.length; i++) {
+          let field = formData[i];
+          if (field.enabled && field.value && field.type === "URL") {
+            if (this.log) {console.log("Getting file:", field.value);}
+            let response = await axios.get(field.value,
+              {
+                responseType: 'stream'
+              }
+            );
+            let stream = response.data;
+            // if (this.log) {console.log("Stream data:", stream);}
+            json[field.name] = stream;
+            // process.exit(0);
+          }
+          else if (field.enabled && field.value && field.type === "Text") {
+            json[field.name] = field.value;
+          }
+        }
+        if (this.log) {console.log("final json:", json);}
+      }
+      else {
+        if (this.log) {console.log("no action upload parts");}
+      }
+
+    }
+    catch(error) {
+      console.error("Error", error);
+      if (callback) {
+        if (falseIntent) {
+          await this.chatbot.addParameter("flowError", "Error: " + error);
+          this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+            callback(true); // stop the flow
+            return;
+          });
+        }
+        else {
+          callback(false); // continue the flow
+          return;
+        }
+      }
+    }
+    
+    
+
+    let timeout = this.#webrequest_timeout(action, 20000, 1, 300000);
+    
+    if (this.log) {console.log("webRequest URL", url);}
+    
+    const HTTPREQUEST = {
+      url: url,
+      headers: headers,
+      json: json,
+      method: action.method,
+      timeout: timeout
+    };
+
+    if (this.log) {console.log("webRequest HTTPREQUEST", HTTPREQUEST);}
+    this.#myrequest(
+      HTTPREQUEST, async (err, res) => {
+        if (this.log && err) {
+          console.log("webRequest error:", err);
+        }
+        if (this.log) {console.log("got res:", res);}
+        let resbody = res.data;
+        let status = res.status;
+        let error = res.error;
+        await this.#assignAttributes(action, resbody, status, error)
+        if (this.log) {console.log("webRequest resbody:", resbody);}
+        if (err) {
+          if (this.log) {console.error("webRequest error:", err);}
+          if (callback) {
+            if (falseIntent) {
+              this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+                callback(true); // stop the flow
+              });
+            }
+            else {
+              callback(false); // continue the flow
+            }
+          }
+        }
+        else if(res.status >= 200 && res.status <= 299) {
+          if (trueIntent) {
+            await this.#executeCondition(true, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+              callback(true); // stop the flow
+            });
+          }
+          else {
+            callback(false); // continue the flow
+          }
+        }
+        else {
+          if (falseIntent) {
+            this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+              callback(true); // stop the flow
+            });
+          }
+          else {
+            callback(false); // continue the flow
+          }
+        }
+      }
+    );
+  }
+
+  async #executeCondition(result, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, callback) {
+    let trueIntentDirective = null;
+    if (trueIntent) {
+      trueIntentDirective = DirIntent.intentDirectiveFor(trueIntent, trueIntentAttributes);
+    }
+    let falseIntentDirective = null;
+    if (falseIntent) {
+      falseIntentDirective = DirIntent.intentDirectiveFor(falseIntent, falseIntentAttributes);
+    }
+    if (result === true) {
+      if (trueIntentDirective) {
+        this.intentDir.execute(trueIntentDirective, () => {
+          callback();
+        });
+      }
+      else {
+        if (this.log) {console.log("No trueIntentDirective specified");}
+        callback();
+      }
+    }
+    else {
+      if (falseIntentDirective) {
+        this.intentDir.execute(falseIntentDirective, () => {
+          callback();
+        });
+      }
+      else {
+        if (this.log) {console.log("No falseIntentDirective specified");}
+        callback();
+      }
+    }
+  }
+
+  async #assignAttributes(action, resbody, status, error) {
+    if (this.log) {
+      console.log("assignAttributes resbody:", resbody)
+      console.log("assignAttributes error:", error)
+      console.log("assignAttributes status:", status)
+      console.log("assignAttributes action:", action)
+    }
+    if (this.context.tdcache) {
+      if (action.assignResultTo && resbody) {
+        if (this.log) {console.log("assign assignResultTo:", resbody);}
+        await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, action.assignResultTo, resbody);
+      }
+      if (action.assignErrorTo && error) {
+        if (this.log) {console.log("assign assignResultTo:", error);}
+        await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, action.assignErrorTo, error);
+      }
+      if (action.assignStatusTo && status) {
+        if (this.log) {console.log("assign assignStatusTo:", status);}
+        await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, action.assignStatusTo, status);
+      }
+      // Debug log
+      if (this.log) {
+        const all_parameters = await TiledeskChatbot.allParametersStatic(this.context.tdcache, this.context.requestId);
+        for (const [key, value] of Object.entries(all_parameters)) {
+          if (this.log) {console.log("(webRequest) request parameter:", key, "value:", value, "type:", typeof value)}
+        }
+      }
+    }
+  }
+
+  #myrequest(options, callback) {
+    try {
+      if (this.log) {
+        console.log("API URL:", options.url);
+        //console.log("** Options:", JSON.stringify(options));
+        // Stringify "options". FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - START
+        let cache = [];
+        let str_Options = JSON.stringify(options, function(key, value) { // try to use a separate function
+          if (typeof value === 'object' && value != null) {
+            if (cache.indexOf(value) !== -1) {
+              return;
+            }
+            cache.push(value);
+          }
+          return value;
+        });
+        console.log("** Options:", str_Options);
+      }
+      let axios_options = {
+        url: options.url,
+        method: options.method,
+        params: options.params,
+        headers: options.headers,
+        timeout: options.timeout,
+        maxContentLength: 10000000, // max 10mb response size
+        maxBodyLength: 10000000 // max 10mb request body size
+      }
+    
+      if (options.json !== null) {
+        axios_options.data = options.json
+      }
+      // if (this.log) {
+      //   console.log("axios_options:", JSON.stringify(axios_options));
+      // }
+      if (options.url.startsWith("https:")) {
+        const httpsAgent = new https.Agent({
+          rejectUnauthorized: false,
+        });
+        axios_options.httpsAgent = httpsAgent;
+      }
+    
+      axios(axios_options)
+      .then((res) => {
+        if (this.log) {
+          console.log("Success Response:", res);
+          console.log("Response for url:", options.url);
+          console.log("Response headers:\n", JSON.stringify(res.headers));
+        }
+        if (callback) {
+          callback(null, res);
+        }
+      })
+      .catch( (err) => {
+        if (this.log) {
+          if (err.response) {
+            console.log("Error Response data:", err.response.data);
+          }
+          // FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - START
+          let cache = [];
+          let error_log = JSON.stringify(err, function(key, value) { // try to use a separate function
+            if (typeof value === 'object' && value != null) {
+              if (cache.indexOf(value) !== -1) {
+                return;
+              }
+              cache.push(value);
+            }
+            return value;
+          });
+          console.error("An error occurred: ", error_log);
+          // FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - END
+          // console.error("An error occurred:", JSON.stringify(err));
+        }
+        if (callback) {
+          let status = 1000;
+          let cache = [];
+          let str_error = JSON.stringify(err, function(key, value) { // try to use a separate function
+            if (typeof value === 'object' && value != null) {
+              if (cache.indexOf(value) !== -1) {
+                return;
+              }
+              cache.push(value);
+            }
+            return value;
+          });
+          let error = JSON.parse(str_error) // "status" disappears without this trick
+          let errorMessage = JSON.stringify(error);
+          if (error.status) {
+            status = error.status;
+          }
+          if (error.message) {
+            errorMessage = error.message;
+          }
+          let data = null;
+          if (err.response) {
+            data =  err.response.data;
+          }
+          callback(
+            null, {
+              status: status,
+              data: data,
+              error: errorMessage
+            }
+          );
+        }
+      });
+    }
+    catch(error) {
+      console.error("Error:", error);
+    }
+  }
+
+  #webrequest_timeout(action, default_timeout, min, max) {
+    let timeout = default_timeout;
+    if (!action.settings) {
+      return timeout;
+    }
+    // console.log("default timeout:", timeout);
+    // console.log("action.settings:", action.settings);
+    // console.log("action.settings.timeout:", action.settings.timeout);
+    // console.log("typeof action.settings.timeout:", typeof action.settings.timeout);
+    // console.log("action.settings.timeout > min", action.settings.timeout > min)
+    // console.log("action.settings.timeout < max", action.settings.timeout < max)  
+    
+    if (action.settings.timeout) {
+      if ((typeof action.settings.timeout === "number") && action.settings.timeout > min && action.settings.timeout < max) {
+        timeout = Math.round(action.settings.timeout)
+        // console.log("new timeout:", timeout);
+      }
+    }
+    // console.log("returning timeout:", timeout);
+    return timeout
+  }
+
+}
+
+module.exports = { DirWebRequestV2 };

package/tiledeskChatbotPlugs/directives/DirWebResponse.js

@@ -96,4 +96,42 @@ class DirWebResponse {
 
 }
 
+
+
+/**
+ * A stub to send message to the "ext/botId" endpoint, hosted by tilebot on:
+ * /${TILEBOT_ROUTE}/ext/${botId}
+ *
+ * @param {Object} webResponse. The webhook response to send back
+ * @param {Object} projectId. The projectId
+ * @param {string} botId. Tiledesk botId
+ * @param {string} token. User token
+ */
+// function sendResponse(webResponse, projectId, botId, callback) {
+//   const url = `${WEBHOOK_URL}/${projectId}/${botId}`;
+//   const HTTPREQUEST = {
+//     url: url,
+//     headers: {
+//       'Content-Type': 'application/json'
+//     },
+//     json: webResponse,
+//     method: 'POST'
+//   };
+//   myrequest(
+//     HTTPREQUEST,
+//     function (err, resbody) {
+//       if (err) {
+//         if (callback) {
+//           callback(err);
+//         }
+//       }
+//       else {
+//         if (callback) {
+//           callback(null, resbody);
+//         }
+//       }
+//     }, false
+//   );
+// }
+
 module.exports = { DirWebResponse };

package/tiledeskChatbotPlugs/directives/Directives.js

@@ -58,7 +58,6 @@ class Directives {
   static MOVE_TO_UNASSIGNED = "move_to_unassigned";
   static CONNECT_BLOCK = "connect_block";
   static ADD_TAGS = 'add_tags'
-  static WEBHOOK = 'webhook';
   static WEB_RESPONSE = "web_response";
 
   // static WHEN_ONLINE_MOVE_TO_AGENT = "whenonlinemovetoagent"; // DEPRECATED?