@tiledesk/tiledesk-tybot-connector 2.0.26-rc1 → 2.0.27-rc1

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "2.0.26-rc1",
+  "version": "2.0.27-rc1",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/services/LLMService.js

@@ -102,4 +102,4 @@ class LLMService {
 }
 
 const llmService = new LLMService();
-module.exports = llmService;
+module.exports = llmService;

package/tiledeskChatbotPlugs/directives/DirAskGPTV2.js

@@ -522,10 +522,10 @@ class DirAskGPTV2 {
     return new Promise((resolve) => {
       let engine = {
         name: "pinecone",
-        type: isHybrid ? "serverless" : "pod",
+        type: isHybrid ? "serverless" : process.env.PINECONE_TYPE,
         apikey: "",
         vector_size: 1536,
-        index_name: isHybrid ? "hybrid_index" : "standard_index"
+        index_name: isHybrid ? process.env.PINECONE_INDEX_HYBRID : process.env.PINECONE_INDEX
       }
       resolve(engine);
     })

package/tiledeskChatbotPlugs/directives/DirContactUpdate.js

@@ -61,15 +61,24 @@ class DirContactUpdate {
     }
     const filler = new Filler();
     let updateProperties = {}
+
+    //map the key from the action to the chatbot const variable key
+    const keyToChatbotConstMap = {
+      fullname: TiledeskChatbotConst.REQ_LEAD_USERFULLNAME_KEY,
+      email: TiledeskChatbotConst.REQ_LEAD_EMAIL_KEY,
+      phone: TiledeskChatbotConst.REQ_USER_PHONE_KEY,
+      currentPhoneNumber: TiledeskChatbotConst.REQ_CURRENT_PHONE_NUMBER_KEY,
+      userLeadId: TiledeskChatbotConst.REQ_USER_LEAD_ID_KEY,
+      company: TiledeskChatbotConst.REQ_USER_COMPANY_KEY
+    };
+
     for (const [key, value] of Object.entries(contactProperties)) {
       let filled_value = filler.fill(value, requestAttributes);
       updateProperties[key] = filled_value;
       // it's important that all the lead's properties are immediatly updated in the current flow invocation so the updated values will be available in the next actions
-      if (key === "fullname") {
-        await this.context.chatbot.addParameter(TiledeskChatbotConst.REQ_LEAD_USERFULLNAME_KEY, filled_value);
-      }
-      else if ( key === "email") {
-        await this.context.chatbot.addParameter(TiledeskChatbotConst.REQ_LEAD_EMAIL_KEY, filled_value);
+      const chatbotKey = keyToChatbotConstMap[key];
+      if (chatbotKey) {
+        await this.context.chatbot.addParameter(chatbotKey, filled_value);
       }
     }
     const leadId = requestAttributes[TiledeskChatbotConst.REQ_USER_LEAD_ID_KEY];

package/tiledeskChatbotPlugs/directives/DirReply.js

@@ -58,6 +58,7 @@ class DirReply {
       );
 
       TiledeskChatbotUtil.replaceJSONButtons(message, requestAttributes);
+      TiledeskChatbotUtil.replaceJSONGalleries(message, requestAttributes);
 
       const filler = new Filler();
       // fill text attribute

package/utils/TiledeskChatbotUtil.js

@@ -8,6 +8,8 @@ require('dotenv').config();
 let axios = require('axios');
 const winston = require('./winston');
 
+const { CHANNEL_NAME } = require('./constants.js')
+
 class TiledeskChatbotUtil {
 
     static parseIntent(explicit_intent_name) {
@@ -305,9 +307,7 @@ class TiledeskChatbotUtil {
                     let command = commands[i];
                     if (command.type === 'message' && command.message) {
                         if (command.message.attributes && command.message.attributes.attachment && command.message.attributes.attachment.json_buttons){
-                            // console.log("command with buttons ok:")
                             let json_buttons_string = command.message.attributes.attachment.json_buttons;
-                            console.log("json_buttons_string:", json_buttons_string)
                             let final_buttons = this.renderJSONButtons(json_buttons_string, flow_attributes);
                             // let final_buttons = [];
                             // try {
@@ -430,36 +430,27 @@ class TiledeskChatbotUtil {
     }
 
     static replaceJSONGalleries(message, flow_attributes) {
-        console.log("replaceJSONGalleries...");
         if (message.attributes && message.attributes.commands) {
-            console.log("message.attributes && message.attributes.commands...");
             let commands = message.attributes.commands;
             if (commands.length > 0) {
-                console.log("commands.length > 0");
                 for (let i = 0; i < commands.length; i++) {
                     let command = commands[i];
-                    console.log("command:", JSON.stringify(command));
                     if (command.type === 'message' && command.message) {
-                        console.log("command.type === 'message' && command.message");
                         if (command.message.attributes && command.message.attributes.attachment && command.message.attributes.attachment.json_gallery){
-                            console.log("command with json_galley")
                             let final_gallery = [];
                             try {
                                 // fill previews
                                 const filler = new Filler();
                                 let json_gallery_string = command.message.attributes.attachment.json_gallery;
-                                console.log("gallerystring is:", json_gallery_string)
                                 json_gallery_string = filler.fill(json_gallery_string, flow_attributes);
                                 let json_gallery = JSON.parse(json_gallery_string);
                                 if (Array.isArray(json_gallery)) {
-                                    console.log("is gallery")
                                     json_gallery.forEach(el => {
                                         if (el.buttons) {
                                             el.buttons = TiledeskChatbotUtil.renderJSONButtons(JSON.stringify(el.buttons));
                                         }
                                         final_gallery.push(el);
                                     });
-                                    console.log("final: ", final_gallery)
                                 }
                                 else {
                                     winston.verbose("Invalid json_gallery.");
@@ -530,9 +521,7 @@ class TiledeskChatbotUtil {
                             catch(error) {
                                 winston.warn("Error on JSON gallery parsing:", error);
                             }
-                            console.log("final gallery...", final_gallery)
                             if (final_gallery && final_gallery.length > 0) {
-                                console.log("updating with final gallery...", final_gallery)
                                 command.message.attributes.attachment.gallery = final_gallery;
                                 delete command.message.attributes.attachment.json_gallery;
                             }
@@ -792,7 +781,10 @@ class TiledeskChatbotUtil {
                 if (message.request.lead.phone) {
                     await chatbot.addParameter(TiledeskChatbotConst.REQ_USER_PHONE_KEY, message.request.lead.phone);
                 }
-                if (message.request.lead.lead_id && message.request.lead.lead_id.startsWith("wab-")) {
+                if (message.request.lead.lead_id && (message.request.lead.lead_id.startsWith("wab-") || 
+                                                    message.request.lead.lead_id.startsWith("vxml-") ||
+                                                    message.request.lead.lead_id.startsWith(CHANNEL_NAME.VOICE_TWILIO) || 
+                                                    message.request.lead.lead_id.startsWith(CHANNEL_NAME.SMS))) {
                     const splits = message.request.lead.lead_id.split("-");
                     if (splits && splits.length > 1) {
                         await chatbot.addParameter(TiledeskChatbotConst.REQ_CURRENT_PHONE_NUMBER_KEY,splits[1]);

package/utils/constants.js

@@ -0,0 +1,17 @@
+
+module.exports = {
+    CHANNEL_NAME: {
+        SUPPORT_GROUP: 'support-group',
+        GROUP: 'group',
+        DIRECT: 'direct',
+        CHAT21: 'chat21',
+        EMAIL: 'email',
+        FORM:'form',
+        MESSENGER: 'messenger',
+        WHATSAPP: 'whatsapp',
+        TELEGRAM: 'telegram',
+        VOICE: 'voice-vxml',
+        VOICE_TWILIO: 'voice-twilio',
+        SMS_TWILIO: 'sms-twilio',
+    }
+}