@tiledesk/tiledesk-tybot-connector 2.0.26-rc1 → 2.0.26

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "2.0.26-rc1",
+  "version": "2.0.26",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {
@@ -15,7 +15,7 @@
     "@tiledesk/tiledesk-chatbot-client": "^0.5.30",
     "@tiledesk/tiledesk-chatbot-util": "^0.8.39",
     "@tiledesk/tiledesk-client": "^0.10.13",
-    "@tiledesk/tiledesk-multi-worker": "^0.3.3",
+    "@tiledesk/tiledesk-multi-worker": "^0.3.2",
     "accept-language-parser": "^1.5.0",
     "app-root-path": "^3.1.0",
     "axios": "^1.7.7",

package/services/{LLMService.js → KbService.js}

@@ -2,7 +2,7 @@ const httpUtils = require('../utils/HttpUtils');
 const winston = require('../utils/winston');
 const API_ENDPOINT = process.env.API_ENDPOINT;
 
-class LLMService {
+class KBService {
 
   constructor() { }
 
@@ -101,5 +101,5 @@ class LLMService {
   }
 }
 
-const llmService = new LLMService();
-module.exports = llmService;
+const kbService = new KBService();
+module.exports = kbService;

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -54,13 +54,13 @@ const { DirMoveToUnassigned } = require('./directives/DirMoveToUnassigned');
 const { DirAddTags } = require('./directives/DirAddTags');
 const { DirSendWhatsapp } = require('./directives/DirSendWhatsapp');
 const { DirReplaceBotV3 } = require('./directives/DirReplaceBotV3');
-const { DirAiPrompt } = require('./directives/DirAiPrompt');
+const { DirAiTask, DirAiPrompt } = require('./directives/DirAiPrompt');
 const { DirWebResponse } = require('./directives/DirWebResponse');
 const { DirConnectBlock } = require('./directives/DirConnectBlock');
-const { DirAddKbContent } = require('./directives/DirAddKbContent');
-const { DirFlowLog } = require('./directives/DirFlowLog');
 
 const winston = require('../utils/winston');
+const { DirFlowLog } = require('./directives/DirFlowLog');
+const { DirAddKbContent } = require('./directives/DirAddKbContent');
 
 class DirectivesChatbotPlug {
 
@@ -219,13 +219,14 @@ class DirectivesChatbotPlug {
       directive_name = directive.name.toLowerCase();
     }
     if (directive && directive.action) {
-      const action_id = directive.action["_tdActionId"];
-      const locked_action_id = await this.chatbot.currentLockedAction(this.supportRequest.request_id);
-      if ( locked_action_id && (locked_action_id !== action_id) ) {
-        let next_dir = await this.nextDirective(this.directives);
-        this.process(next_dir);
-        return;
-      }      
+        const action_id = directive.action["_tdActionId"];
+        const locked_action_id = await this.chatbot.currentLockedAction(this.supportRequest.request_id);
+        if ( locked_action_id && (locked_action_id !== action_id) ) {
+          let next_dir = await this.nextDirective(this.directives);
+          this.process(next_dir);
+          return;
+        }
+      
     }
     if (directive == null || (directive !== null && directive["name"] === undefined)) {
       winston.debug("(DirectivesChatbotPlug) stop process(). directive is (null?): ", directive);
@@ -703,19 +704,6 @@ class DirectivesChatbotPlug {
         }
       });
     }
-    else if (directive_name === Directives.WEBHOOK) {
-      // console.log(".....DirIntent")
-      new DirIntent(context).execute(directive, async (stop) => {
-        if (stop) {
-          if (context.log) { console.log("Stopping Actions on:", JSON.stringify(directive));}
-          this.theend();
-        }
-        else {
-          let next_dir = await this.nextDirective(this.directives);
-          this.process(next_dir);
-        }
-      });
-    }
     else if (directive_name === Directives.WEB_RESPONSE) {
       new DirWebResponse(context).execute(directive, async () => {
         let next_dir = await this.nextDirective(this.directives);
@@ -728,12 +716,6 @@ class DirectivesChatbotPlug {
         this.process(next_dir);
       })
     }
-    else if (directive_name === Directives.ADD_KB_CONTENT) {
-      new DirAddKbContent(context).execute(directive, async () => {
-        let next_dir = await this.nextDirective(this.directives);
-        this.process(next_dir);
-      });
-    }
     else {
       let next_dir = await this.nextDirective(this.directives);
       this.process(next_dir);

package/tiledeskChatbotPlugs/directives/DirAskGPTV2.js

@@ -11,10 +11,8 @@ const winston = require('../../utils/winston');
 const httpUtils = require("../../utils/HttpUtils");
 const integrationService = require("../../services/IntegrationService");
 const { Logger } = require("../../Logger");
+const kbService = require("../../services/KbService");
 const quotasService = require("../../services/QuotasService");
-const llmService = require("../../services/LLMService");
-
-
 
 class DirAskGPTV2 {
 
@@ -173,7 +171,7 @@ class DirAskGPTV2 {
     if (!key) {
       this.logger.native("[Ask Knowledge Base] OpenAI key not found in Integration. Using shared OpenAI key");
       winston.verbose("DirAskGPTV2 - Key not found in Integrations. Searching in kb settings...");
-      key = await llmService.getKeyFromKbSettings(this.projectId, this.token);
+      key = await kbService.getKeyFromKbSettings(this.projectId, this.token);
     }
 
     if (!key) {
@@ -363,7 +361,7 @@ class DirAskGPTV2 {
           }
         } else {
           await this.#assignAttributes(action, answer, source);
-          llmService.addUnansweredQuestion(this.projectId, json.namespace, json.question, this.token).catch((err) => {
+          kbService.addUnansweredQuestion(this.projectId, json.namespace, json.question, this.token).catch((err) => {
             winston.error("DirAskGPTV2 - Error adding unanswered question: ", err);
             this.logger.warn("[Ask Knowledge Base] Unable to add unanswered question", json.question, "to namespacae", json.namespace);
           })
@@ -522,10 +520,10 @@ class DirAskGPTV2 {
     return new Promise((resolve) => {
       let engine = {
         name: "pinecone",
-        type: isHybrid ? "serverless" : "pod",
+        type: isHybrid ? "serverless" : process.env.PINECONE_TYPE,
         apikey: "",
         vector_size: 1536,
-        index_name: isHybrid ? "hybrid_index" : "standard_index"
+        index_name: isHybrid ? process.env.PINECONE_INDEX_HYBRID : process.env.PINECONE_INDEX
       }
       resolve(engine);
     })

package/tiledeskChatbotPlugs/directives/DirReply.js

@@ -58,6 +58,7 @@ class DirReply {
       );
 
       TiledeskChatbotUtil.replaceJSONButtons(message, requestAttributes);
+      TiledeskChatbotUtil.replaceJSONGalleries(message, requestAttributes);
 
       const filler = new Filler();
       // fill text attribute

package/tiledeskChatbotPlugs/directives/DirWebRequestV2.js

@@ -118,7 +118,7 @@ class DirWebRequestV2 {
         this.logger.native("[Web Request] resbody: ", resbody);
         
         if (err) {
-          this.logger.error("[Web Request] error: ", err);
+          this.logger.error("WebRequest error: ", err);
           winston.log("webRequest error: ", err);
           if (callback) {
             if (falseIntent) {

package/tiledeskChatbotPlugs/directives/DirWebRequestV2_old.js

@@ -0,0 +1,418 @@
+let axios = require('axios');
+let https = require("https");
+const { Filler } = require('../Filler');
+const { TiledeskChatbot } = require('../../engine/TiledeskChatbot');
+const { DirIntent } = require('./DirIntent');
+
+class DirWebRequestV2 {
+  constructor(context) {
+    if (!context) {
+      throw new Error('context object is mandatory.');
+    }
+    this.context = context;
+    this.tdcache = context.tdcache;
+    this.requestId = context.requestId;
+    this.chatbot = context.chatbot;
+    this.log = context.log;
+    
+    this.intentDir = new DirIntent(context);
+  }
+
+  execute(directive, callback) {
+    let action;
+    if (directive.action) {
+      action = directive.action;
+    }
+    else {
+      console.error("Incorrect directive:", JSON.stringify(directive));
+      callback();
+      return;
+    }
+    this.go(action, (stop) => {
+      if (this.log) {console.log("(webrequestv2, stop?", stop); }
+      callback(stop);
+    });
+  }
+
+  async go(action, callback) {
+    if (this.log) {console.log("webRequest action:", JSON.stringify(action));}
+
+    // Condition branches
+    let trueIntent = action.trueIntent;
+    let falseIntent = action.falseIntent;
+    const trueIntentAttributes = action.trueIntentAttributes;
+    const falseIntentAttributes = action.falseIntentAttributes;
+    let stopOnConditionMet = action.stopOnConditionMet;
+    if (trueIntent && trueIntent.trim() === "") {
+      trueIntent = null;
+    }
+    if (falseIntent && falseIntent.trim() === "") {
+      falseIntent = null;
+    }
+
+    let requestAttributes = null;
+    if (this.tdcache) {
+      requestAttributes = 
+      await TiledeskChatbot.allParametersStatic(
+        this.tdcache, this.requestId
+      );
+    }
+    const filler = new Filler();
+    const url = filler.fill(action.url, requestAttributes);
+
+    let headers = {};
+    if (action.headersString) {
+      let headersDict = action.headersString
+      for (const [key, value] of Object.entries(headersDict)) {
+        if (this.log) {console.log("header:", key, "value:", value)}
+        let filled_value = filler.fill(value, requestAttributes);
+        headers[key] = filled_value;
+      }
+    }
+
+    let json = null;
+    try {
+      if (action.jsonBody && action.bodyType == "json") {
+        if (this.log) {console.log("action.body is:", action.jsonBody);}
+        let jsonBody = filler.fill(action.jsonBody, requestAttributes);
+        try {
+          json = JSON.parse(jsonBody);
+          if (this.log) {console.log("json is:", json);}
+        }
+        catch(err) {
+          console.error("Error parsing webRequest jsonBody:", jsonBody);
+          if (callback) {
+            if (falseIntent) {
+              await this.chatbot.addParameter("flowError", "Error parsing jsonBody");
+              this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+                console.log('herrrrr 11111' )
+                callback(true); // stop the flow
+                return;
+              });
+            }
+            else {
+              console.log('herrrrr 2222' )
+              callback(false); // continue the flow
+              return;
+            }
+          }
+        }
+      }
+      else if (action.formData && action.bodyType == "form-data") {
+        let formData = filler.fill(action.formData, requestAttributes);
+        if (this.log) {console.log("action.body is form-data:", formData);}
+        // // fill
+        if (formData && formData.length > 0) {
+          for (let i = 0; i < formData.length; i++) {
+            let field = formData[i];
+            if (field.value) {
+              field.value = filler.fill(field.value, requestAttributes);
+              if (this.log) {console.log("field filled:", field.value);}
+            }
+          }
+        }
+        json = {};
+        for (let i = 0; i < formData.length; i++) {
+          let field = formData[i];
+          if (field.enabled && field.value && field.type === "URL") {
+            if (this.log) {console.log("Getting file:", field.value);}
+            let response = await axios.get(field.value,
+              {
+                responseType: 'stream'
+              }
+            );
+            let stream = response.data;
+            // if (this.log) {console.log("Stream data:", stream);}
+            json[field.name] = stream;
+            // process.exit(0);
+          }
+          else if (field.enabled && field.value && field.type === "Text") {
+            json[field.name] = field.value;
+          }
+        }
+        if (this.log) {console.log("final json:", json);}
+      }
+      else {
+        if (this.log) {console.log("no action upload parts");}
+      }
+
+    }
+    catch(error) {
+      console.error("Error", error);
+      if (callback) {
+        if (falseIntent) {
+          await this.chatbot.addParameter("flowError", "Error: " + error);
+          this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+            callback(true); // stop the flow
+            return;
+          });
+        }
+        else {
+          callback(false); // continue the flow
+          return;
+        }
+      }
+    }
+    
+    
+
+    let timeout = this.#webrequest_timeout(action, 20000, 1, 300000);
+    
+    if (this.log) {console.log("webRequest URL", url);}
+    
+    const HTTPREQUEST = {
+      url: url,
+      headers: headers,
+      json: json,
+      method: action.method,
+      timeout: timeout
+    };
+
+    if (this.log) {console.log("webRequest HTTPREQUEST", HTTPREQUEST);}
+    this.#myrequest(
+      HTTPREQUEST, async (err, res) => {
+        if (this.log && err) {
+          console.log("webRequest error:", err);
+        }
+        if (this.log) {console.log("got res:", res);}
+        let resbody = res.data;
+        let status = res.status;
+        let error = res.error;
+        await this.#assignAttributes(action, resbody, status, error)
+        if (this.log) {console.log("webRequest resbody:", resbody);}
+        if (err) {
+          if (this.log) {console.error("webRequest error:", err);}
+          if (callback) {
+            if (falseIntent) {
+              this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+                callback(true); // stop the flow
+              });
+            }
+            else {
+              callback(false); // continue the flow
+            }
+          }
+        }
+        else if(res.status >= 200 && res.status <= 299) {
+          if (trueIntent) {
+            await this.#executeCondition(true, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+              callback(true); // stop the flow
+            });
+          }
+          else {
+            callback(false); // continue the flow
+          }
+        }
+        else {
+          if (falseIntent) {
+            this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+              callback(true); // stop the flow
+            });
+          }
+          else {
+            callback(false); // continue the flow
+          }
+        }
+      }
+    );
+  }
+
+  async #executeCondition(result, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, callback) {
+    let trueIntentDirective = null;
+    if (trueIntent) {
+      trueIntentDirective = DirIntent.intentDirectiveFor(trueIntent, trueIntentAttributes);
+    }
+    let falseIntentDirective = null;
+    if (falseIntent) {
+      falseIntentDirective = DirIntent.intentDirectiveFor(falseIntent, falseIntentAttributes);
+    }
+    if (result === true) {
+      if (trueIntentDirective) {
+        this.intentDir.execute(trueIntentDirective, () => {
+          callback();
+        });
+      }
+      else {
+        if (this.log) {console.log("No trueIntentDirective specified");}
+        callback();
+      }
+    }
+    else {
+      if (falseIntentDirective) {
+        this.intentDir.execute(falseIntentDirective, () => {
+          callback();
+        });
+      }
+      else {
+        if (this.log) {console.log("No falseIntentDirective specified");}
+        callback();
+      }
+    }
+  }
+
+  async #assignAttributes(action, resbody, status, error) {
+    if (this.log) {
+      console.log("assignAttributes resbody:", resbody)
+      console.log("assignAttributes error:", error)
+      console.log("assignAttributes status:", status)
+      console.log("assignAttributes action:", action)
+    }
+    if (this.context.tdcache) {
+      if (action.assignResultTo && resbody) {
+        if (this.log) {console.log("assign assignResultTo:", resbody);}
+        await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, action.assignResultTo, resbody);
+      }
+      if (action.assignErrorTo && error) {
+        if (this.log) {console.log("assign assignResultTo:", error);}
+        await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, action.assignErrorTo, error);
+      }
+      if (action.assignStatusTo && status) {
+        if (this.log) {console.log("assign assignStatusTo:", status);}
+        await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, action.assignStatusTo, status);
+      }
+      // Debug log
+      if (this.log) {
+        const all_parameters = await TiledeskChatbot.allParametersStatic(this.context.tdcache, this.context.requestId);
+        for (const [key, value] of Object.entries(all_parameters)) {
+          if (this.log) {console.log("(webRequest) request parameter:", key, "value:", value, "type:", typeof value)}
+        }
+      }
+    }
+  }
+
+  #myrequest(options, callback) {
+    try {
+      if (this.log) {
+        console.log("API URL:", options.url);
+        //console.log("** Options:", JSON.stringify(options));
+        // Stringify "options". FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - START
+        let cache = [];
+        let str_Options = JSON.stringify(options, function(key, value) { // try to use a separate function
+          if (typeof value === 'object' && value != null) {
+            if (cache.indexOf(value) !== -1) {
+              return;
+            }
+            cache.push(value);
+          }
+          return value;
+        });
+        console.log("** Options:", str_Options);
+      }
+      let axios_options = {
+        url: options.url,
+        method: options.method,
+        params: options.params,
+        headers: options.headers,
+        timeout: options.timeout,
+        maxContentLength: 10000000, // max 10mb response size
+        maxBodyLength: 10000000 // max 10mb request body size
+      }
+    
+      if (options.json !== null) {
+        axios_options.data = options.json
+      }
+      // if (this.log) {
+      //   console.log("axios_options:", JSON.stringify(axios_options));
+      // }
+      if (options.url.startsWith("https:")) {
+        const httpsAgent = new https.Agent({
+          rejectUnauthorized: false,
+        });
+        axios_options.httpsAgent = httpsAgent;
+      }
+    
+      axios(axios_options)
+      .then((res) => {
+        if (this.log) {
+          console.log("Success Response:", res);
+          console.log("Response for url:", options.url);
+          console.log("Response headers:\n", JSON.stringify(res.headers));
+        }
+        if (callback) {
+          callback(null, res);
+        }
+      })
+      .catch( (err) => {
+        if (this.log) {
+          if (err.response) {
+            console.log("Error Response data:", err.response.data);
+          }
+          // FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - START
+          let cache = [];
+          let error_log = JSON.stringify(err, function(key, value) { // try to use a separate function
+            if (typeof value === 'object' && value != null) {
+              if (cache.indexOf(value) !== -1) {
+                return;
+              }
+              cache.push(value);
+            }
+            return value;
+          });
+          console.error("An error occurred: ", error_log);
+          // FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - END
+          // console.error("An error occurred:", JSON.stringify(err));
+        }
+        if (callback) {
+          let status = 1000;
+          let cache = [];
+          let str_error = JSON.stringify(err, function(key, value) { // try to use a separate function
+            if (typeof value === 'object' && value != null) {
+              if (cache.indexOf(value) !== -1) {
+                return;
+              }
+              cache.push(value);
+            }
+            return value;
+          });
+          let error = JSON.parse(str_error) // "status" disappears without this trick
+          let errorMessage = JSON.stringify(error);
+          if (error.status) {
+            status = error.status;
+          }
+          if (error.message) {
+            errorMessage = error.message;
+          }
+          let data = null;
+          if (err.response) {
+            data =  err.response.data;
+          }
+          callback(
+            null, {
+              status: status,
+              data: data,
+              error: errorMessage
+            }
+          );
+        }
+      });
+    }
+    catch(error) {
+      console.error("Error:", error);
+    }
+  }
+
+  #webrequest_timeout(action, default_timeout, min, max) {
+    let timeout = default_timeout;
+    if (!action.settings) {
+      return timeout;
+    }
+    // console.log("default timeout:", timeout);
+    // console.log("action.settings:", action.settings);
+    // console.log("action.settings.timeout:", action.settings.timeout);
+    // console.log("typeof action.settings.timeout:", typeof action.settings.timeout);
+    // console.log("action.settings.timeout > min", action.settings.timeout > min)
+    // console.log("action.settings.timeout < max", action.settings.timeout < max)  
+    
+    if (action.settings.timeout) {
+      if ((typeof action.settings.timeout === "number") && action.settings.timeout > min && action.settings.timeout < max) {
+        timeout = Math.round(action.settings.timeout)
+        // console.log("new timeout:", timeout);
+      }
+    }
+    // console.log("returning timeout:", timeout);
+    return timeout
+  }
+
+}
+
+module.exports = { DirWebRequestV2 };

package/tiledeskChatbotPlugs/directives/Directives.js

@@ -58,7 +58,6 @@ class Directives {
   static MOVE_TO_UNASSIGNED = "move_to_unassigned";
   static CONNECT_BLOCK = "connect_block";
   static ADD_TAGS = 'add_tags'
-  static WEBHOOK = 'webhook';
   static WEB_RESPONSE = "web_response";
   static FLOW_LOG = "flow_log";
   static ADD_KB_CONTENT = "add_kb_content";

package/utils/TiledeskChatbotUtil.js

@@ -8,6 +8,8 @@ require('dotenv').config();
 let axios = require('axios');
 const winston = require('./winston');
 
+const { CHANNEL_NAME } = require('./constants.js')
+
 class TiledeskChatbotUtil {
 
     static parseIntent(explicit_intent_name) {
@@ -305,9 +307,7 @@ class TiledeskChatbotUtil {
                     let command = commands[i];
                     if (command.type === 'message' && command.message) {
                         if (command.message.attributes && command.message.attributes.attachment && command.message.attributes.attachment.json_buttons){
-                            // console.log("command with buttons ok:")
                             let json_buttons_string = command.message.attributes.attachment.json_buttons;
-                            console.log("json_buttons_string:", json_buttons_string)
                             let final_buttons = this.renderJSONButtons(json_buttons_string, flow_attributes);
                             // let final_buttons = [];
                             // try {
@@ -430,36 +430,27 @@ class TiledeskChatbotUtil {
     }
 
     static replaceJSONGalleries(message, flow_attributes) {
-        console.log("replaceJSONGalleries...");
         if (message.attributes && message.attributes.commands) {
-            console.log("message.attributes && message.attributes.commands...");
             let commands = message.attributes.commands;
             if (commands.length > 0) {
-                console.log("commands.length > 0");
                 for (let i = 0; i < commands.length; i++) {
                     let command = commands[i];
-                    console.log("command:", JSON.stringify(command));
                     if (command.type === 'message' && command.message) {
-                        console.log("command.type === 'message' && command.message");
                         if (command.message.attributes && command.message.attributes.attachment && command.message.attributes.attachment.json_gallery){
-                            console.log("command with json_galley")
                             let final_gallery = [];
                             try {
                                 // fill previews
                                 const filler = new Filler();
                                 let json_gallery_string = command.message.attributes.attachment.json_gallery;
-                                console.log("gallerystring is:", json_gallery_string)
                                 json_gallery_string = filler.fill(json_gallery_string, flow_attributes);
                                 let json_gallery = JSON.parse(json_gallery_string);
                                 if (Array.isArray(json_gallery)) {
-                                    console.log("is gallery")
                                     json_gallery.forEach(el => {
                                         if (el.buttons) {
                                             el.buttons = TiledeskChatbotUtil.renderJSONButtons(JSON.stringify(el.buttons));
                                         }
                                         final_gallery.push(el);
                                     });
-                                    console.log("final: ", final_gallery)
                                 }
                                 else {
                                     winston.verbose("Invalid json_gallery.");
@@ -530,9 +521,7 @@ class TiledeskChatbotUtil {
                             catch(error) {
                                 winston.warn("Error on JSON gallery parsing:", error);
                             }
-                            console.log("final gallery...", final_gallery)
                             if (final_gallery && final_gallery.length > 0) {
-                                console.log("updating with final gallery...", final_gallery)
                                 command.message.attributes.attachment.gallery = final_gallery;
                                 delete command.message.attributes.attachment.json_gallery;
                             }
@@ -792,7 +781,10 @@ class TiledeskChatbotUtil {
                 if (message.request.lead.phone) {
                     await chatbot.addParameter(TiledeskChatbotConst.REQ_USER_PHONE_KEY, message.request.lead.phone);
                 }
-                if (message.request.lead.lead_id && message.request.lead.lead_id.startsWith("wab-")) {
+                if (message.request.lead.lead_id && (message.request.lead.lead_id.startsWith("wab-") || 
+                                                    message.request.lead.lead_id.startsWith("vxml-") ||
+                                                    message.request.lead.lead_id.startsWith(CHANNEL_NAME.VOICE_TWILIO) || 
+                                                    message.request.lead.lead_id.startsWith(CHANNEL_NAME.SMS))) {
                     const splits = message.request.lead.lead_id.split("-");
                     if (splits && splits.length > 1) {
                         await chatbot.addParameter(TiledeskChatbotConst.REQ_CURRENT_PHONE_NUMBER_KEY,splits[1]);