@tiledesk/tiledesk-tybot-connector 2.0.21-rc4 → 2.0.21

package/tiledeskChatbotPlugs/directives/DirWebRequestV2_old.js

@@ -0,0 +1,418 @@
+let axios = require('axios');
+let https = require("https");
+const { Filler } = require('../Filler');
+const { TiledeskChatbot } = require('../../engine/TiledeskChatbot');
+const { DirIntent } = require('./DirIntent');
+
+class DirWebRequestV2 {
+  constructor(context) {
+    if (!context) {
+      throw new Error('context object is mandatory.');
+    }
+    this.context = context;
+    this.tdcache = context.tdcache;
+    this.requestId = context.requestId;
+    this.chatbot = context.chatbot;
+    this.log = context.log;
+    
+    this.intentDir = new DirIntent(context);
+  }
+
+  execute(directive, callback) {
+    let action;
+    if (directive.action) {
+      action = directive.action;
+    }
+    else {
+      console.error("Incorrect directive:", JSON.stringify(directive));
+      callback();
+      return;
+    }
+    this.go(action, (stop) => {
+      if (this.log) {console.log("(webrequestv2, stop?", stop); }
+      callback(stop);
+    });
+  }
+
+  async go(action, callback) {
+    if (this.log) {console.log("webRequest action:", JSON.stringify(action));}
+
+    // Condition branches
+    let trueIntent = action.trueIntent;
+    let falseIntent = action.falseIntent;
+    const trueIntentAttributes = action.trueIntentAttributes;
+    const falseIntentAttributes = action.falseIntentAttributes;
+    let stopOnConditionMet = action.stopOnConditionMet;
+    if (trueIntent && trueIntent.trim() === "") {
+      trueIntent = null;
+    }
+    if (falseIntent && falseIntent.trim() === "") {
+      falseIntent = null;
+    }
+
+    let requestAttributes = null;
+    if (this.tdcache) {
+      requestAttributes = 
+      await TiledeskChatbot.allParametersStatic(
+        this.tdcache, this.requestId
+      );
+    }
+    const filler = new Filler();
+    const url = filler.fill(action.url, requestAttributes);
+
+    let headers = {};
+    if (action.headersString) {
+      let headersDict = action.headersString
+      for (const [key, value] of Object.entries(headersDict)) {
+        if (this.log) {console.log("header:", key, "value:", value)}
+        let filled_value = filler.fill(value, requestAttributes);
+        headers[key] = filled_value;
+      }
+    }
+
+    let json = null;
+    try {
+      if (action.jsonBody && action.bodyType == "json") {
+        if (this.log) {console.log("action.body is:", action.jsonBody);}
+        let jsonBody = filler.fill(action.jsonBody, requestAttributes);
+        try {
+          json = JSON.parse(jsonBody);
+          if (this.log) {console.log("json is:", json);}
+        }
+        catch(err) {
+          console.error("Error parsing webRequest jsonBody:", jsonBody);
+          if (callback) {
+            if (falseIntent) {
+              await this.chatbot.addParameter("flowError", "Error parsing jsonBody");
+              this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+                console.log('herrrrr 11111' )
+                callback(true); // stop the flow
+                return;
+              });
+            }
+            else {
+              console.log('herrrrr 2222' )
+              callback(false); // continue the flow
+              return;
+            }
+          }
+        }
+      }
+      else if (action.formData && action.bodyType == "form-data") {
+        let formData = filler.fill(action.formData, requestAttributes);
+        if (this.log) {console.log("action.body is form-data:", formData);}
+        // // fill
+        if (formData && formData.length > 0) {
+          for (let i = 0; i < formData.length; i++) {
+            let field = formData[i];
+            if (field.value) {
+              field.value = filler.fill(field.value, requestAttributes);
+              if (this.log) {console.log("field filled:", field.value);}
+            }
+          }
+        }
+        json = {};
+        for (let i = 0; i < formData.length; i++) {
+          let field = formData[i];
+          if (field.enabled && field.value && field.type === "URL") {
+            if (this.log) {console.log("Getting file:", field.value);}
+            let response = await axios.get(field.value,
+              {
+                responseType: 'stream'
+              }
+            );
+            let stream = response.data;
+            // if (this.log) {console.log("Stream data:", stream);}
+            json[field.name] = stream;
+            // process.exit(0);
+          }
+          else if (field.enabled && field.value && field.type === "Text") {
+            json[field.name] = field.value;
+          }
+        }
+        if (this.log) {console.log("final json:", json);}
+      }
+      else {
+        if (this.log) {console.log("no action upload parts");}
+      }
+
+    }
+    catch(error) {
+      console.error("Error", error);
+      if (callback) {
+        if (falseIntent) {
+          await this.chatbot.addParameter("flowError", "Error: " + error);
+          this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+            callback(true); // stop the flow
+            return;
+          });
+        }
+        else {
+          callback(false); // continue the flow
+          return;
+        }
+      }
+    }
+    
+    
+
+    let timeout = this.#webrequest_timeout(action, 20000, 1, 300000);
+    
+    if (this.log) {console.log("webRequest URL", url);}
+    
+    const HTTPREQUEST = {
+      url: url,
+      headers: headers,
+      json: json,
+      method: action.method,
+      timeout: timeout
+    };
+
+    if (this.log) {console.log("webRequest HTTPREQUEST", HTTPREQUEST);}
+    this.#myrequest(
+      HTTPREQUEST, async (err, res) => {
+        if (this.log && err) {
+          console.log("webRequest error:", err);
+        }
+        if (this.log) {console.log("got res:", res);}
+        let resbody = res.data;
+        let status = res.status;
+        let error = res.error;
+        await this.#assignAttributes(action, resbody, status, error)
+        if (this.log) {console.log("webRequest resbody:", resbody);}
+        if (err) {
+          if (this.log) {console.error("webRequest error:", err);}
+          if (callback) {
+            if (falseIntent) {
+              this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+                callback(true); // stop the flow
+              });
+            }
+            else {
+              callback(false); // continue the flow
+            }
+          }
+        }
+        else if(res.status >= 200 && res.status <= 299) {
+          if (trueIntent) {
+            await this.#executeCondition(true, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+              callback(true); // stop the flow
+            });
+          }
+          else {
+            callback(false); // continue the flow
+          }
+        }
+        else {
+          if (falseIntent) {
+            this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, () => {
+              callback(true); // stop the flow
+            });
+          }
+          else {
+            callback(false); // continue the flow
+          }
+        }
+      }
+    );
+  }
+
+  async #executeCondition(result, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, callback) {
+    let trueIntentDirective = null;
+    if (trueIntent) {
+      trueIntentDirective = DirIntent.intentDirectiveFor(trueIntent, trueIntentAttributes);
+    }
+    let falseIntentDirective = null;
+    if (falseIntent) {
+      falseIntentDirective = DirIntent.intentDirectiveFor(falseIntent, falseIntentAttributes);
+    }
+    if (result === true) {
+      if (trueIntentDirective) {
+        this.intentDir.execute(trueIntentDirective, () => {
+          callback();
+        });
+      }
+      else {
+        if (this.log) {console.log("No trueIntentDirective specified");}
+        callback();
+      }
+    }
+    else {
+      if (falseIntentDirective) {
+        this.intentDir.execute(falseIntentDirective, () => {
+          callback();
+        });
+      }
+      else {
+        if (this.log) {console.log("No falseIntentDirective specified");}
+        callback();
+      }
+    }
+  }
+
+  async #assignAttributes(action, resbody, status, error) {
+    if (this.log) {
+      console.log("assignAttributes resbody:", resbody)
+      console.log("assignAttributes error:", error)
+      console.log("assignAttributes status:", status)
+      console.log("assignAttributes action:", action)
+    }
+    if (this.context.tdcache) {
+      if (action.assignResultTo && resbody) {
+        if (this.log) {console.log("assign assignResultTo:", resbody);}
+        await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, action.assignResultTo, resbody);
+      }
+      if (action.assignErrorTo && error) {
+        if (this.log) {console.log("assign assignResultTo:", error);}
+        await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, action.assignErrorTo, error);
+      }
+      if (action.assignStatusTo && status) {
+        if (this.log) {console.log("assign assignStatusTo:", status);}
+        await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, action.assignStatusTo, status);
+      }
+      // Debug log
+      if (this.log) {
+        const all_parameters = await TiledeskChatbot.allParametersStatic(this.context.tdcache, this.context.requestId);
+        for (const [key, value] of Object.entries(all_parameters)) {
+          if (this.log) {console.log("(webRequest) request parameter:", key, "value:", value, "type:", typeof value)}
+        }
+      }
+    }
+  }
+
+  #myrequest(options, callback) {
+    try {
+      if (this.log) {
+        console.log("API URL:", options.url);
+        //console.log("** Options:", JSON.stringify(options));
+        // Stringify "options". FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - START
+        let cache = [];
+        let str_Options = JSON.stringify(options, function(key, value) { // try to use a separate function
+          if (typeof value === 'object' && value != null) {
+            if (cache.indexOf(value) !== -1) {
+              return;
+            }
+            cache.push(value);
+          }
+          return value;
+        });
+        console.log("** Options:", str_Options);
+      }
+      let axios_options = {
+        url: options.url,
+        method: options.method,
+        params: options.params,
+        headers: options.headers,
+        timeout: options.timeout,
+        maxContentLength: 10000000, // max 10mb response size
+        maxBodyLength: 10000000 // max 10mb request body size
+      }
+    
+      if (options.json !== null) {
+        axios_options.data = options.json
+      }
+      // if (this.log) {
+      //   console.log("axios_options:", JSON.stringify(axios_options));
+      // }
+      if (options.url.startsWith("https:")) {
+        const httpsAgent = new https.Agent({
+          rejectUnauthorized: false,
+        });
+        axios_options.httpsAgent = httpsAgent;
+      }
+    
+      axios(axios_options)
+      .then((res) => {
+        if (this.log) {
+          console.log("Success Response:", res);
+          console.log("Response for url:", options.url);
+          console.log("Response headers:\n", JSON.stringify(res.headers));
+        }
+        if (callback) {
+          callback(null, res);
+        }
+      })
+      .catch( (err) => {
+        if (this.log) {
+          if (err.response) {
+            console.log("Error Response data:", err.response.data);
+          }
+          // FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - START
+          let cache = [];
+          let error_log = JSON.stringify(err, function(key, value) { // try to use a separate function
+            if (typeof value === 'object' && value != null) {
+              if (cache.indexOf(value) !== -1) {
+                return;
+              }
+              cache.push(value);
+            }
+            return value;
+          });
+          console.error("An error occurred: ", error_log);
+          // FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - END
+          // console.error("An error occurred:", JSON.stringify(err));
+        }
+        if (callback) {
+          let status = 1000;
+          let cache = [];
+          let str_error = JSON.stringify(err, function(key, value) { // try to use a separate function
+            if (typeof value === 'object' && value != null) {
+              if (cache.indexOf(value) !== -1) {
+                return;
+              }
+              cache.push(value);
+            }
+            return value;
+          });
+          let error = JSON.parse(str_error) // "status" disappears without this trick
+          let errorMessage = JSON.stringify(error);
+          if (error.status) {
+            status = error.status;
+          }
+          if (error.message) {
+            errorMessage = error.message;
+          }
+          let data = null;
+          if (err.response) {
+            data =  err.response.data;
+          }
+          callback(
+            null, {
+              status: status,
+              data: data,
+              error: errorMessage
+            }
+          );
+        }
+      });
+    }
+    catch(error) {
+      console.error("Error:", error);
+    }
+  }
+
+  #webrequest_timeout(action, default_timeout, min, max) {
+    let timeout = default_timeout;
+    if (!action.settings) {
+      return timeout;
+    }
+    // console.log("default timeout:", timeout);
+    // console.log("action.settings:", action.settings);
+    // console.log("action.settings.timeout:", action.settings.timeout);
+    // console.log("typeof action.settings.timeout:", typeof action.settings.timeout);
+    // console.log("action.settings.timeout > min", action.settings.timeout > min)
+    // console.log("action.settings.timeout < max", action.settings.timeout < max)  
+    
+    if (action.settings.timeout) {
+      if ((typeof action.settings.timeout === "number") && action.settings.timeout > min && action.settings.timeout < max) {
+        timeout = Math.round(action.settings.timeout)
+        // console.log("new timeout:", timeout);
+      }
+    }
+    // console.log("returning timeout:", timeout);
+    return timeout
+  }
+
+}
+
+module.exports = { DirWebRequestV2 };

package/tiledeskChatbotPlugs/directives/DirWebResponse.js

@@ -90,6 +90,7 @@ class DirWebResponse {
           }
           catch (err) {
             winston.error("Error parsing webRequest jsonBody: " + JSON.stringify(jsonBody) + "\nError: " + JSON.stringify(err));
+            this.logger.error("[Web Response] Error parsing webRequest jsonBody ", jsonBody)
             reject("Error parsing jsonBody");
           }
         }

package/tiledeskChatbotPlugs/directives/Directives.js

@@ -58,7 +58,6 @@ class Directives {
   static MOVE_TO_UNASSIGNED = "move_to_unassigned";
   static CONNECT_BLOCK = "connect_block";
   static ADD_TAGS = 'add_tags'
-  static WEBHOOK = 'webhook';
   static WEB_RESPONSE = "web_response";
   static FLOW_LOG = "flow_log";
   static ADD_KB_CONTENT = "add_kb_content";

package/utils/TiledeskChatbotUtil.js

@@ -8,6 +8,8 @@ require('dotenv').config();
 let axios = require('axios');
 const winston = require('./winston');
 
+const { CHANNEL_NAME } = require('./constants.js')
+
 class TiledeskChatbotUtil {
 
     static parseIntent(explicit_intent_name) {
@@ -333,6 +335,27 @@ class TiledeskChatbotUtil {
                                         }
                                     });
                                 }
+
+                                // "buttons": [
+                                //                 {
+                                //                     "type": "action",
+                                //                     "value": "Button1", // obbligatorio sempre
+                                //                     "action": "#bb347206-d639-4926-94c9-e94930623dce", // mandatory
+                                //                     "show_echo": true, // lo inserisco sempre
+                                //                     "alias": "button1 alias"
+                                //                 },
+                                //                 {
+                                //                     "type": "text",
+                                //                     "value": "Button2 text", // obbligatorio sempre
+                                //                     "show_echo": true // lo inserisco sempre
+                                //                 },
+                                //                 {
+                                //                     "type": "url",
+                                //                     "value": "Button3 link", // obbligatorio sempre
+                                //                     "link": "http://", // obbligatorio
+                                //                     "show_echo": true // lo inserisco sempre
+                                //                 }
+                                //             ]
                             }
                             catch(error) {
                                 winston.warn("Invalid json_buttons:", error)
@@ -583,10 +606,8 @@ class TiledeskChatbotUtil {
                 }
                 let currentLeadName = await chatbot.getParameter(TiledeskChatbotConst.REQ_LEAD_USERFULLNAME_KEY);
                 winston.debug("(TiledeskChatbotUtil) You lead email from attributes: " + currentLeadEmail);
-                console.log("currentLeadName: ", currentLeadName)
                 if (message.request.lead.fullname && !currentLeadName) {
                     // worth saving
-                    console.log("inside if")
                     winston.debug("(TiledeskChatbotUtil) worth saving email");
                     try {
                         await chatbot.addParameter(TiledeskChatbotConst.REQ_LEAD_USERFULLNAME_KEY, message.request.lead.fullname);
@@ -599,7 +620,10 @@ class TiledeskChatbotUtil {
                 if (message.request.lead.phone) {
                     await chatbot.addParameter(TiledeskChatbotConst.REQ_USER_PHONE_KEY, message.request.lead.phone);
                 }
-                if (message.request.lead.lead_id && message.request.lead.lead_id.startsWith("wab-")) {
+                if (message.request.lead.lead_id && (message.request.lead.lead_id.startsWith("wab-") || 
+                                                    message.request.lead.lead_id.startsWith("vxml-") ||
+                                                    message.request.lead.lead_id.startsWith(CHANNEL_NAME.VOICE_TWILIO) || 
+                                                    message.request.lead.lead_id.startsWith(CHANNEL_NAME.SMS))) {
                     const splits = message.request.lead.lead_id.split("-");
                     if (splits && splits.length > 1) {
                         await chatbot.addParameter(TiledeskChatbotConst.REQ_CURRENT_PHONE_NUMBER_KEY,splits[1]);

package/utils/constants.js

@@ -0,0 +1,17 @@
+
+module.exports = {
+    CHANNEL_NAME: {
+        SUPPORT_GROUP: 'support-group',
+        GROUP: 'group',
+        DIRECT: 'direct',
+        CHAT21: 'chat21',
+        EMAIL: 'email',
+        FORM:'form',
+        MESSENGER: 'messenger',
+        WHATSAPP: 'whatsapp',
+        TELEGRAM: 'telegram',
+        VOICE: 'voice-vxml',
+        VOICE_TWILIO: 'voice-twilio',
+        SMS_TWILIO: 'sms-twilio',
+    }
+}

package/services/LLMService.js

@@ -1,105 +0,0 @@
-const httpUtils = require('../utils/HttpUtils');
-const winston = require('../utils/winston');
-const API_ENDPOINT = process.env.API_ENDPOINT;
-
-class LLMService {
-
-  constructor() { }
-
-  async getNamespace(id_project, token, name, id) {
-    return new Promise((resolve) => {
-      const http_request = {
-        url: API_ENDPOINT + "/" + id_project + "/kb/namespace/all",
-        headers: {
-          'Content-Type': 'application/json',
-          'Authorization': 'JWT ' + token
-        },
-        method: "GET"
-      }
-      winston.debug("Kb HttpRequest", http_request);
-      
-      httpUtils.request(
-        http_request, async (err, namespaces) => {
-          if (err) {
-            winston.error("Error getting namespaces:", err);
-            reject(err);
-          } else {
-            winston.debug("Get namespaces response:", namespaces);
-            if (!Array.isArray(namespaces)) {
-              reject(new Error('Invalid response format'));
-              return;
-            }
-            
-            let namespace;
-            if (name) {
-              namespace = namespaces.find(n => n.name === name);
-            } else {
-              namespace = namespaces.find(n => n.id === id);
-            }
-            resolve(namespace || null);
-          }
-        }
-      )
-    })
-  }
-
-  async getKeyFromKbSettings(id_project, token) {
-
-    return new Promise((resolve) => {
-      const http_request = {
-        url: API_ENDPOINT + "/" + id_project + "/kbsettings",
-        headers: {
-          'Content-Type': 'application/json',
-          'Authorization': 'JWT ' + token
-        },
-        method: "GET"
-      }
-      winston.debug("Kb HttpRequest", http_request);
-
-      httpUtils.request(
-        http_request, async (err, resbody) => {
-          if (err) {
-            winston.error("Error getting kb settings:", err?.response?.data);
-            resolve(null);
-          } else {
-            if (!resbody || !resbody.gptkey) {
-              resolve(null);
-            } else {
-              resolve(resbody.gptkey);
-            }
-          }
-        }
-      )
-    })
-  }
-
-  async addUnansweredQuestion(id_project, namespace, question, token) {
-    
-    const json = { namespace, question };
-    
-    return new Promise((resolve, reject) => {
-      const http_request = {
-        url: API_ENDPOINT + "/" + id_project + "/kb/unanswered/",
-        headers: {
-          'Content-Type': 'application/json',
-          'Authorization': 'JWT ' + token
-        },
-        method: "POST",
-        json: json
-      }
-      winston.debug("Kb HttpRequest", http_request);
-
-      httpUtils.request(http_request, (err, response) => {
-        if (err) {
-          winston.error("Error adding unanswered question:", err);
-          reject(err);
-        } else {
-          resolve(response);
-        }
-      });
-    });
-  }
-}
-
-const llmService = new LLMService();
-module.exports = llmService;

package/services/QuotasService.js

@@ -1,69 +0,0 @@
-const httpUtils = require('../utils/HttpUtils');
-const winston = require('../utils/winston');
-const API_ENDPOINT = process.env.API_ENDPOINT;
-
-class QuotasService {
-
-  constructor() { }
-
-  async checkQuoteAvailability(id_project, token) {
-    return new Promise((resolve) => {
-
-      const http_request = {
-        url: API_ENDPOINT + "/" + id_project + "/quotes/tokens",
-        headers: {
-          'Content-Type': 'application/json',
-          'Authorization': 'JWT ' + token
-        },
-        method: "GET"
-      }
-      winston.debug("QuotasService HttpRequest", http_request);
-
-      httpUtils.request(
-        http_request, async (err, resbody) => {
-          if (err) {
-            winston.error("Check quote availability err: ", err);
-            resolve(true)
-          } else {
-            if (resbody.isAvailable === true) {
-              resolve(true)
-            } else {
-              resolve(false)
-            }
-          }
-        }
-      )
-    })
-  }
-
-  async updateQuote(id_project, token, tokens_usage) {
-    return new Promise((resolve, reject) => {
-
-      const http_request = {
-        url: API_ENDPOINT + "/" + id_project + "/quotes/incr/tokens",
-        headers: {
-          'Content-Type': 'application/json',
-          'Authorization': 'JWT ' + token
-        },
-        json: tokens_usage,
-        method: "POST"
-      }
-      winston.debug("DirAskGPTV2 update quote HttpRequest ", http_request);
-
-      httpUtils.request(
-        http_request, async (err, resbody) => {
-          if (err) {
-            winston.error("Increment tokens quote err: ", err);
-            reject(false)
-          } else {
-            resolve(true);
-          }
-        }
-      )
-    })
-  }
-
-}
-
-const quotasService = new QuotasService();
-module.exports = quotasService;