@tiledesk/tiledesk-tybot-connector 2.0.15 → 2.0.16-rc1

package/CHANGELOG.md

@@ -5,8 +5,6 @@
 available on:
  ▶️ https://www.npmjs.com/package/@tiledesk/tiledesk-tybot-connector
 
-# 2.0.9
-
 # 2.0.9-rc1
 - removed: speech-to-text management
 
@@ -20,6 +18,8 @@ available on:
 
 # v0.5.0
 - added: AI_ENDPOINT env var
+
+# v0.5.0-rc1
 - added: ability to get 'none' as bodytype in webresponse
 
 # v0.4.2
@@ -34,6 +34,19 @@ available on:
 - changed: refactoring of DIrWebRequestv2
 - bug-fixed: erro while parsing webrequestv2 body
 
+# v0.3.5-rc4
+- added: webhook action (same as intent one)
+
+# v0.3.5-rc3
+- bug-fixed: jsonBody parse error in web-request-v2
+
+# v0.3.5-rc2
+- bug-fixed: cannot set status of undefined reading res.status in DirAssistant
+
+# v0.3.5-rc1
+- changed: refactoring web-request-v2
+- bug-fixed: jsonBody parse error in web-request-v2
+
 # v0.3.4
 -bug-fixed: slit is undefined in TiledeskChatbotUtils
 
@@ -43,6 +56,18 @@ available on:
 # v0.3.2
 - bug-fixed: minor improvement
 
+# v0.2.153-rc9
+- changed: updated tiledesk-multi-worker to 0.2.1-rc2   
+
+# v0.2.153-rc8
+- added: fixToken function in TiledeskService utils class
+
+# v0.2.153-rc4
+- log added
+
+# v0.2.153-rc3
+- added: specchToText function to transcript audio file
+
 # v0.2.153-rc1
 - changed: context for gpt-40 and gpt-40-mini
 
@@ -466,7 +491,7 @@ available on:
 - Added AskGPTV2 action
 
 # v0.2.49
-- resplacebotv2, added "/" + blockName (so the blockname will be implicitly executed), removing the need to specify the "/" in the body of the replacebot editor
+- resplacebotv2, added "/" + blockName (so the blockname will be implicitly Executed"), removing the need to specify the "/" in the body of the replacebot editor
 - Never add "guest#" as lead userFullname
 
 # v0.2.48

package/Logger.js

@@ -12,6 +12,8 @@ let publisher = new Publisher(AMQP_MANAGER_URL, {
     exchange: "amq.topic"
 })
 
+console.log("LOGGER publisher: ", publisher);
+
 class Logger {
 
     constructor(config) {
@@ -65,6 +67,11 @@ class Logger {
         return this.base('debug', log);
     }
 
+    native(...args) {
+        let log = this.formatLog(args);
+        return this.base('native', log);
+    }
+
     base(level, text) {
         if (!this.request_id || !publisher) {
             console.log("Return because request or publisher is undefined", this.request_id, publisher);
@@ -87,6 +94,7 @@ class Logger {
         }
         
         let topic = LOGS_BASE_ROUTING_KEY + `.${this.request_id}`;
+        console.log("LOGGER publishing on topic ", topic)
         publisher.publish(data, topic);
         return;
     }
@@ -99,15 +107,17 @@ class Logger {
 
     // Substitute methods with empty function if flow flogs are disabled
     _disableMethods() {
-        const methods = ['error', 'warn', 'info', 'debug'];
+        const methods = ['error', 'warn', 'info', 'debug', 'native'];
         methods.forEach(method => {
             this[method] = () => { };
         });
     }
 
     _disableDebugMethods() {
-        const method = 'debug';
-        this[method] = () => { };
+        const methods = ['debug', 'native'];
+        methods.forEach(method => {
+            this[method] = () => { };
+        });
     }
 
 }

package/engine/mock/MockBotsDataSource.js

@@ -24,8 +24,7 @@ class MockBotsDataSource {
       }catch(err){
         reject(err);
       }
-      
-    }) 
+    })
   }
   
   async getBotByIdCache(botId, tdcache) {

package/index.js

@@ -98,6 +98,9 @@ router.post('/ext/:botid', async (req, res) => {
     Promise.reject(err);
     return;
   });
+
+  winston.debug("(tybotRoute) Bot found: ", bot)
+  
   
   let intentsMachine;
   let backupMachine;

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "2.0.15",
+  "version": "2.0.16-rc1",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {
@@ -15,7 +15,7 @@
     "@tiledesk/tiledesk-chatbot-client": "^0.5.30",
     "@tiledesk/tiledesk-chatbot-util": "^0.8.39",
     "@tiledesk/tiledesk-client": "^0.10.13",
-    "@tiledesk/tiledesk-multi-worker": "^0.3.1-rc10",
+    "@tiledesk/tiledesk-multi-worker": "^0.3.1",
     "accept-language-parser": "^1.5.0",
     "app-root-path": "^3.1.0",
     "axios": "^1.7.7",

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -54,13 +54,13 @@ const { DirMoveToUnassigned } = require('./directives/DirMoveToUnassigned');
 const { DirAddTags } = require('./directives/DirAddTags');
 const { DirSendWhatsapp } = require('./directives/DirSendWhatsapp');
 const { DirReplaceBotV3 } = require('./directives/DirReplaceBotV3');
-const { DirAiTask, DirAiPrompt } = require('./directives/DirAiPrompt');
+const { DirAiPrompt } = require('./directives/DirAiPrompt');
 const { DirWebResponse } = require('./directives/DirWebResponse');
 const { DirConnectBlock } = require('./directives/DirConnectBlock');
+const { DirAddKbContent } = require('./directives/DirAddKbContent');
+const { DirFlowLog } = require('./directives/DirFlowLog');
 
 const winston = require('../utils/winston');
-const { DirFlowLog } = require('./directives/DirFlowLog');
-const { DirAddKbContent } = require('./directives/DirAddKbContent');
 
 class DirectivesChatbotPlug {
 
@@ -219,14 +219,13 @@ class DirectivesChatbotPlug {
       directive_name = directive.name.toLowerCase();
     }
     if (directive && directive.action) {
-        const action_id = directive.action["_tdActionId"];
-        const locked_action_id = await this.chatbot.currentLockedAction(this.supportRequest.request_id);
-        if ( locked_action_id && (locked_action_id !== action_id) ) {
-          let next_dir = await this.nextDirective(this.directives);
-          this.process(next_dir);
-          return;
-        }
-      
+      const action_id = directive.action["_tdActionId"];
+      const locked_action_id = await this.chatbot.currentLockedAction(this.supportRequest.request_id);
+      if ( locked_action_id && (locked_action_id !== action_id) ) {
+        let next_dir = await this.nextDirective(this.directives);
+        this.process(next_dir);
+        return;
+      }      
     }
     if (directive == null || (directive !== null && directive["name"] === undefined)) {
       winston.debug("(DirectivesChatbotPlug) stop process(). directive is (null?): ", directive);
@@ -704,6 +703,19 @@ class DirectivesChatbotPlug {
         }
       });
     }
+    else if (directive_name === Directives.WEBHOOK) {
+      // console.log(".....DirIntent")
+      new DirIntent(context).execute(directive, async (stop) => {
+        if (stop) {
+          if (context.log) { console.log("Stopping Actions on:", JSON.stringify(directive));}
+          this.theend();
+        }
+        else {
+          let next_dir = await this.nextDirective(this.directives);
+          this.process(next_dir);
+        }
+      });
+    }
     else if (directive_name === Directives.WEB_RESPONSE) {
       new DirWebResponse(context).execute(directive, async () => {
         let next_dir = await this.nextDirective(this.directives);
@@ -716,6 +728,12 @@ class DirectivesChatbotPlug {
         this.process(next_dir);
       })
     }
+    else if (directive_name === Directives.ADD_KB_CONTENT) {
+      new DirAddKbContent(context).execute(directive, async () => {
+        let next_dir = await this.nextDirective(this.directives);
+        this.process(next_dir);
+      });
+    }
     else {
       let next_dir = await this.nextDirective(this.directives);
       this.process(next_dir);

package/tiledeskChatbotPlugs/directives/DirAddKbContent.js

@@ -32,20 +32,19 @@ class DirAddKbContent {
   }
 
   execute(directive, callback) {
-    this.logger.info("Execute AskKnowledgeBase action")
-    winston.debug("DirAskGPTV2 directive: ", directive);
+    winston.debug("DirAddKbContent directive: ", directive);
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
       this.logger.error("Incorrect action for ", directive.name, directive)
-      winston.debug("DirAskGPTV2 Incorrect directive: ", directive);
+      winston.debug("DirAddKbContent Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
-      this.logger.info("Acion AskKnowledgeBase completed");
+      this.logger.native("[Add to KnwoledgeBase] Executed");
       callback(stop);
     })
   }
@@ -86,7 +85,7 @@ class DirAddKbContent {
 
     let key = await integrationService.getKeyFromIntegrations(this.projectId, 'openai', this.token);
     if (!key) {
-      this.logger.debug("[DirAddKbContent] OpenAI key not found in Integration. Using shared OpenAI key");
+      this.logger.native("[Add to KnwoledgeBase] OpenAI key not found in Integration. Using shared OpenAI key");
       winston.verbose("[DirAddKbContent] - Key not found in Integrations. Searching in kb settings...");
       key = await this.getKeyFromKbSettings();
     }
@@ -96,7 +95,7 @@ class DirAddKbContent {
       key = process.env.GPTKEY;
       publicKey = true;
     } else {
-      this.logger.debug("[DirAddKbContent] use your own OpenAI key")
+      this.logger.native("[Add to KnwoledgeBase] Use your own OpenAI key")
     }
 
     if (!key) {
@@ -109,7 +108,7 @@ class DirAddKbContent {
     if (publicKey === true) {
       let keep_going = await this.checkQuoteAvailability();
       if (keep_going === false) {
-        this.logger.warn("[DirAddKbContent] Tokens quota exceeded. Skip the action")
+        this.logger.warn("[Add to KnwoledgeBase] Tokens quota exceeded. Skip the action")
         winston.verbose("[DirAddKbContent] - Quota exceeded for tokens. Skip the action")
         await this.chatbot.addParameter("flowError", "[DirAddKbContent] Error: tokens quota exceeded");
         callback(true);  
@@ -122,17 +121,17 @@ class DirAddKbContent {
     if (action.namespaceAsName) {
       // Namespace could be an attribute
       const filled_namespace = filler.fill(action.namespace, requestVariables)
-      this.logger.debug("[DirAddKbContent] Searching namespace by name ", filled_namespace);
+      this.logger.native("[Add to KnwoledgeBase] Searching namespace by name ", filled_namespace);
       ns = await this.getNamespace(filled_namespace, null);
       namespace = ns?.id;
       winston.verbose("[DirAddKbContent] - Retrieved namespace id from name " + namespace);
     } else {
-      this.logger.debug("[DirAddKbContent] Searching namespace by id ", namespace);
+      this.logger.native("[Add to KnwoledgeBase] Searching namespace by id ", namespace);
       ns = await this.getNamespace(null, namespace);
     }
 
     if (!ns) {
-      this.logger.error("[DirAddKbContent] Namespace not found");
+      this.logger.error("[Add to KnwoledgeBase] Namespace not found");
       await this.chatbot.addParameter("flowError", "[DirAddKbContent] Error: namespace not found");
       callback();
       return;
@@ -145,7 +144,7 @@ class DirAddKbContent {
     }
     
     if (!namespace) {
-      this.logger.error("[DirAddKbContent] Namespace is undefined")
+      this.logger.error("[Add to KnwoledgeBase] Namespace is undefined")
       winston.verbose("[DirAddKbContent] - Error: namespace is undefined")
       await this.chatbot.addParameter("flowError", "[DirAddKbContent] Error: namespace is undefined");
       callback(true);
@@ -177,7 +176,7 @@ class DirAddKbContent {
       HTTPREQUEST, async (err, resbody) => {
         
         if (err) {
-          this.logger.error("[DirAddKbContent] error: " + JSON.stringify(err?.response));
+          this.logger.error("[Add to KnwoledgeBase] error: " + JSON.stringify(err?.response));
           winston.error("[DirAddKbContent] error: ", err?.response);
           if (callback) {
             callback();
@@ -207,12 +206,12 @@ class DirAddKbContent {
         },
         method: "GET"
       }
-      winston.debug("DirAskGPTV2 KB HttpRequest", KB_HTTPREQUEST);
+      winston.debug("DirAddKbContent KB HttpRequest", KB_HTTPREQUEST);
 
       httpUtils.request(
         KB_HTTPREQUEST, async (err, resbody) => {
           if (err) {
-            winston.error("DirAskGPTV2 Get kb settings error ", err?.response?.data);
+            winston.error("DirAddKbContent Get kb settings error ", err?.response?.data);
             resolve(null);
           } else {
             if (!resbody.gptkey) {
@@ -237,12 +236,12 @@ class DirAddKbContent {
         },
         method: "GET"
       }
-      winston.debug("DirAskGPTV2 check quote availability HttpRequest", HTTPREQUEST);
+      winston.debug("DirAddKbContent check quote availability HttpRequest", HTTPREQUEST);
 
       httpUtils.request(
         HTTPREQUEST, async (err, resbody) => {
           if (err) {
-            winston.error("DirAskGPTV2 Check quote availability err: ", err);
+            winston.error("DirAddKbContent Check quote availability err: ", err);
             resolve(true)
           } else {
             if (resbody.isAvailable === true) {
@@ -268,12 +267,12 @@ class DirAddKbContent {
         json: tokens_usage,
         method: "POST"
       }
-      winston.debug("DirAskGPTV2 update quote HttpRequest ", HTTPREQUEST);
+      winston.debug("DirAddKbContent update quote HttpRequest ", HTTPREQUEST);
 
       httpUtils.request(
         HTTPREQUEST, async (err, resbody) => {
           if (err) {
-            winston.error("DirAskGPTV2 Increment tokens quote err: ", err);
+            winston.error("DirAddKbContent Increment tokens quote err: ", err);
             reject(false)
           } else {
             resolve(true);
@@ -293,14 +292,14 @@ class DirAddKbContent {
         },
         method: "GET"
       }
-      winston.debug("DirAskGPTV2 get all namespaces HttpRequest", HTTPREQUEST);
+      winston.debug("DirAddKbContent get all namespaces HttpRequest", HTTPREQUEST);
       httpUtils.request(
         HTTPREQUEST, async (err, namespaces) => {
           if (err) {
-            winston.error("DirAskGPTV2 get all namespaces err: ", err);
+            winston.error("DirAddKbContent get all namespaces err: ", err);
             resolve(null)
           } else {
-            winston.debug("DirAskGPTV2 get all namespaces resbody: ", namespaces);
+            winston.debug("DirAddKbContent get all namespaces resbody: ", namespaces);
             if (name) {
               let namespace = namespaces.find(n => n.name === name);
               resolve(namespace);

package/tiledeskChatbotPlugs/directives/DirAddTags.js

@@ -30,7 +30,6 @@ class DirAddTags {
   }
 
   execute(directive, callback) {
-    this.logger.info("[Add Tag] Executing action")
     winston.verbose("Execute AddTags action");
     let action;
     if (directive.action) {
@@ -43,7 +42,7 @@ class DirAddTags {
       return;
     }
     this.go(action, (stop) => {
-      this.logger.info("[Add Tag] Action completed");
+      this.logger.native("[Add Tag] Executed");
       callback(stop);
     })
   }
@@ -85,7 +84,7 @@ class DirAddTags {
     if(target === 'request'){
       
       let newTags = filled_tags.split(',').filter(tag => tag !== '').map(el => el.trim())
-      this.logger.debug("[Add Tag] Adding following tags to conversation: ", newTags)
+      this.logger.native("[Add Tag] Adding following tags to conversation: ", newTags)
 
       if(action.pushToList){
         newTags.forEach(async (tag) => {
@@ -99,7 +98,7 @@ class DirAddTags {
 
       winston.debug('(DirAddTags) UPDATE request with newTags', newTags)
       let updatedRequest = await this.updateRequestWithTags(newTags)
-      this.logger.info("[Add Tag] Tags added to conversation")
+      this.logger.native("[Add Tag] Tags added to conversation")
       if(!updatedRequest){
         callback();
         return;
@@ -110,7 +109,7 @@ class DirAddTags {
     /** use case: LEAD */
     if(target === 'lead'){
       let newTags = filled_tags.split(',').filter(tag => tag !== '').map(el => el.trim())
-      this.logger.debug("[Add Tag] Adding following tags to lead: ", newTags)
+      this.logger.native("[Add Tag] Adding following tags to lead: ", newTags)
 
       let request = await this.tdClient.getRequestById(this.requestId);
       winston.debug('(DirAddTags) request detail: ', request)
@@ -132,7 +131,7 @@ class DirAddTags {
 
       winston.debug('(DirAddTags) UPDATE lead with newTags ', newTags)
       let updatedLead = await this.updateLeadWithTags(request.lead._id, newTags)
-      this.logger.info("[Add Tag] Tags added to lead")
+      this.logger.native("[Add Tag] Tags added to lead")
       if(!updatedLead){
         callback();
         return;

package/tiledeskChatbotPlugs/directives/DirAiPrompt.js

@@ -33,7 +33,6 @@ class DirAiPrompt {
   }
 
   execute(directive, callback) {
-    this.logger.info("[AI Prompt] Executing action");
     winston.verbose("Execute AiPrompt directive");
     let action;
     if (directive.action) {
@@ -46,7 +45,7 @@ class DirAiPrompt {
       return;
     }
     this.go(action, (stop) => {
-      this.logger.info("[AI Prompt] Action completed");
+      this.logger.native("[AI Prompt] Executed");
       callback(stop);
     })
   }
@@ -92,7 +91,7 @@ class DirAiPrompt {
     const filled_context = filler.fill(action.context, requestVariables);
 
     if (action.history) {
-      this.logger.info("[AI Prompt] using chat transcript");
+      this.logger.native("[AI Prompt] using chat transcript");
       let transcript_string = await TiledeskChatbot.getParameterStatic(
         this.context.tdcache,
         this.context.requestId,
@@ -212,7 +211,7 @@ class DirAiPrompt {
 
           winston.debug("DirAiPrompt resbody: ", resbody);
           answer = resbody.answer;
-          this.logger.info("[AI Prompt] answer: ", answer);
+          this.logger.native("[AI Prompt] answer: ", answer);
         
           await this.#assignAttributes(action, answer);
 
@@ -300,7 +299,7 @@ class DirAiPrompt {
     }
     if (result === true) {
       if (trueIntentDirective) {
-        this.logger.info("[AI Prompt] executing true condition");
+        this.logger.native("[AI Prompt] executing true condition");
         this.intentDir.execute(trueIntentDirective, () => {
           if (callback) {
             callback();
@@ -308,7 +307,7 @@ class DirAiPrompt {
         })
       }
       else {
-        this.logger.info("[AI Prompt] no block connected to true condition");
+        this.logger.native("[AI Prompt] no block connected to true condition");
         winston.debug("DirAiPrompt No trueIntentDirective specified");
         if (callback) {
           callback();
@@ -317,7 +316,7 @@ class DirAiPrompt {
     }
     else {
       if (falseIntentDirective) {
-        this.logger.info("[AI Prompt] executing false condition");
+        this.logger.native("[AI Prompt] executing false condition");
         this.intentDir.execute(falseIntentDirective, () => {
           if (callback) {
             callback();
@@ -325,7 +324,7 @@ class DirAiPrompt {
         });
       }
       else {
-        this.logger.info("[AI Prompt] no block connected to false condition");
+        this.logger.native("[AI Prompt] no block connected to false condition");
         winston.debug("DirAiPrompt No falseIntentDirective specified");
         if (callback) {
           callback();

package/tiledeskChatbotPlugs/directives/DirAskGPTV2.js

@@ -31,7 +31,6 @@ class DirAskGPTV2 {
   }
 
   execute(directive, callback) {
-    this.logger.info("[Ask Knowledge Base] Executing action");
     winston.debug("DirAskGPTV2 directive: ", directive);
     let action;
     if (directive.action) {
@@ -44,7 +43,7 @@ class DirAskGPTV2 {
       return;
     }
     this.go(action, (stop) => {
-      this.logger.info("[Ask Knowledge Base] Action completed");
+      this.logger.native("[Ask Knowledge Base] Executed");
       callback(stop);
     })
   }
@@ -139,7 +138,7 @@ class DirAskGPTV2 {
     const filled_context = filler.fill(action.context, requestVariables)
 
     if (action.history) {
-      this.logger.info("[Ask Knowledge Base] use chat transcript")
+      this.logger.native("[Ask Knowledge Base] use chat transcript")
       let transcript_string = await TiledeskChatbot.getParameterStatic(
         this.context.tdcache,
         this.context.requestId,
@@ -161,7 +160,7 @@ class DirAskGPTV2 {
 
     let key = await integrationService.getKeyFromIntegrations(this.projectId, 'openai', this.token);
     if (!key) {
-      this.logger.debug("[Ask Knowledge Base] OpenAI key not found in Integration. Using shared OpenAI key");
+      this.logger.native("[Ask Knowledge Base] OpenAI key not found in Integration. Using shared OpenAI key");
       winston.verbose("DirAskGPTV2 - Key not found in Integrations. Searching in kb settings...");
       key = await this.getKeyFromKbSettings();
     }
@@ -171,7 +170,7 @@ class DirAskGPTV2 {
       key = process.env.GPTKEY;
       publicKey = true;
     } else {
-      this.logger.debug("[Ask Knowledge Base] use your own OpenAI key")
+      this.logger.native("[Ask Knowledge Base] use your own OpenAI key")
     }
 
     if (!key) {
@@ -203,12 +202,12 @@ class DirAskGPTV2 {
     if (action.namespaceAsName) {
       // Namespace could be an attribute
       const filled_namespace = filler.fill(action.namespace, requestVariables)
-      this.logger.debug("[Ask Knowledge Base] Searching namespace by name ", filled_namespace);
+      this.logger.native("[Ask Knowledge Base] Searching namespace by name ", filled_namespace);
       ns = await this.getNamespace(filled_namespace, null);
       namespace = ns?.id;
       winston.verbose("DirAskGPTV2 - Retrieved namespace id from name " + namespace);
     } else {
-      this.logger.debug("[Ask Knowledge Base] Searching namespace by id ", namespace);
+      this.logger.native("[Ask Knowledge Base] Searching namespace by id ", namespace);
       ns = await this.getNamespace(null, namespace);
     }
 

package/tiledeskChatbotPlugs/directives/DirAssistant.js

@@ -25,7 +25,6 @@ class DirAssistant {
   }
 
   execute(directive, callback) {
-    this.logger.info("[ChatGPT Assistant] Executing action");
     winston.verbose("Execute Assistant directive");
     let action;
     if (directive.action) {
@@ -38,7 +37,7 @@ class DirAssistant {
       return;
     }
     this.go(action, (stop) => {
-      this.logger.info("[ChatGPT Assistant] Action completed");
+      this.logger.native("[ChatGPT Assistant] Executed");
       callback(stop);
     });
   }

package/tiledeskChatbotPlugs/directives/DirBrevo.js

@@ -26,7 +26,6 @@ class DirBrevo {
   }
 
   execute(directive, callback) {
-    this.logger.info("[Brevo] Executing action");
     winston.verbose("Execute DirBrevo directive");
     let action;
     if (directive.action) {
@@ -39,7 +38,7 @@ class DirBrevo {
       return;
     }
     this.go(action, (stop) => {
-      this.logger.info("[Brevo] Action completed");
+      this.logger.native("[Brevo] Executed");
       callback(stop);
     })
   }

package/tiledeskChatbotPlugs/directives/DirCaptureUserReply.js

@@ -22,7 +22,6 @@ class DirCaptureUserReply {
   }
 
   execute(directive, callback) {
-    this.logger.info("[Capture User Reply] Executing action");
     winston.verbose("Execute CaptureUserReply directive");
     let action;
     if (directive.action) {
@@ -48,7 +47,7 @@ class DirCaptureUserReply {
       const actionId = action["_tdActionId"];;
       await this.chatbot.lockIntent(this.requestId, intent_name);
       await this.chatbot.lockAction(this.requestId, actionId);
-      this.logger.info("[Capture User Reply] Waiting for user reply...");
+      this.logger.native("[Capture User Reply] Waiting for user reply...");
       callback();
       return;
     } else {
@@ -63,7 +62,7 @@ class DirCaptureUserReply {
     }
     try {
       const user_reply = this.message.text;
-      this.logger.info("[Capture User Reply] User replied with: ", user_reply);
+      this.logger.native("[Capture User Reply] User replied with: ", user_reply);
       if (this.context.tdcache) {
         if (action.assignResultTo) {
           winston.debug("(DirCaptureUserReply) assign assignResultTo: " + action.assignResultTo);
@@ -74,12 +73,12 @@ class DirCaptureUserReply {
       if (callback) {
         if (goToIntent) {
           this.#executeGoTo(goToIntent, () => {
-            this.logger.info("[Capture User Reply] Action completed");
+            this.logger.native("[Capture User Reply] Executed");
             callback(); // continue the flow
           });
         }
         else {
-          this.logger.info("[Capture User Reply] Action completed");
+          this.logger.native("[Capture User Reply] Executed");
           callback(); // continue the flow
         }
         

package/tiledeskChatbotPlugs/directives/DirClearTranscript.js

@@ -15,9 +15,8 @@ class DirClearTranscript {
     }
     
     execute(directive, callback) {
-        this.logger.info("[Clear Transcript] Executing action");
         TiledeskChatbotUtil.clearConversationTranscript(this.context.chatbot, () => {
-            this.logger.info("[Clear Transcript] Action completed");
+            this.logger.native("[Clear Transcript] Executed");
             callback();
         });
     }

package/tiledeskChatbotPlugs/directives/DirClose.js

@@ -20,7 +20,6 @@ class DirClose {
     }
     
     execute(directive, callback) {
-        this.logger.info("[Close] Executing action");
         winston.verbose("Execute Close directive");
         this.tdClient.closeRequest(this.requestId, async (err) => {
             if (err) {
@@ -28,10 +27,10 @@ class DirClose {
                 winston.error("(DirClose) Error: ", err);
             }
             else {
-                this.logger.info("[Close] Request closed");
+                this.logger.native("[Close] Request closed");
                 await this.chatbot.deleteParameter(TiledeskChatbotConst.USER_INPUT);
             }
-            this.logger.info("[Close] Action completed");
+            this.logger.native("[Close] Executed");
             callback();
         });
     }