@tiledesk/tiledesk-tybot-connector 2.0.11 → 2.0.12-rc1

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "2.0.11",
+  "version": "2.0.12-rc1",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {
@@ -15,7 +15,7 @@
     "@tiledesk/tiledesk-chatbot-client": "^0.5.30",
     "@tiledesk/tiledesk-chatbot-util": "^0.8.39",
     "@tiledesk/tiledesk-client": "^0.10.13",
-    "@tiledesk/tiledesk-multi-worker": "^0.2.1-rc2",
+    "@tiledesk/tiledesk-multi-worker": "^0.3.1-rc10",
     "accept-language-parser": "^1.5.0",
     "app-root-path": "^3.1.0",
     "axios": "^1.7.7",
@@ -29,6 +29,7 @@
     "liquidjs": "^10.8.4",
     "minimist-string": "^1.0.2",
     "mongoose": "^6.3.5",
+    "mqtt": "^5.10.4",
     "multer": "^1.4.5-lts.1",
     "nanoid": "^3.1.25",
     "redis": "^4.7.0",

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -59,6 +59,7 @@ const { DirWebResponse } = require('./directives/DirWebResponse');
 const { DirConnectBlock } = require('./directives/DirConnectBlock');
 
 const winston = require('../utils/winston');
+const { DirFlowLog } = require('./directives/DirFlowLog');
 
 class DirectivesChatbotPlug {
 
@@ -707,6 +708,12 @@ class DirectivesChatbotPlug {
         this.process(next_dir);
       });
     }
+    else if (directive_name === Directives.FLOW_LOG) {
+      new DirFlowLog(context).execute(directive, async () => {
+        let next_dir = await this.nextDirective(this.directives);
+        this.process(next_dir);
+      })
+    }
     else {
       let next_dir = await this.nextDirective(this.directives);
       this.process(next_dir);

package/tiledeskChatbotPlugs/directives/DirAddTags.js

@@ -8,6 +8,7 @@ const { TiledeskChatbotUtil } = require("../../utils/TiledeskChatbotUtil");
 const req = require("express/lib/request");
 const { update } = require("../../models/faq");
 const { TiledeskClient } = require("@tiledesk/tiledesk-client");
+const { Logger } = require("../../Logger");
 require('dotenv').config();
 const winston = require('../../utils/winston');
 const httpUtils = require("../../utils/HttpUtils");
@@ -23,29 +24,26 @@ class DirAddTags {
     this.tdcache = this.context.tdcache;
     this.requestId = this.context.requestId;
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.log = context.log;
-
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
+    
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
   }
 
   execute(directive, callback) {
-    winston.verbose("Execute AddTags directive");
+    this.logger.info("[Add Tag] Executing action")
+    winston.verbose("Execute AddTags action");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
-      winston.warn("Incorrect directive: ", directive);
+      this.logger.error("Incorrect action for ", directive.name, directive)
+      winston.debug("Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[Add Tag] Action completed");
       callback(stop);
     })
   }
@@ -66,6 +64,7 @@ class DirAddTags {
     pushToList = action.pushToList
 
     if (!action.tags || action.tags === '') {
+      this.logger.error("[Add Tag] tags attribute is mandatory");
       winston.error("(DirAddTags) Error: tags attribute is mandatory")
       await this.chatbot.addParameter("flowError", "Add tags Error: tags attribute is mandatory");
       callback();
@@ -86,6 +85,7 @@ class DirAddTags {
     if(target === 'request'){
       
       let newTags = filled_tags.split(',').filter(tag => tag !== '').map(el => el.trim())
+      this.logger.debug("[Add Tag] Adding following tags to conversation: ", newTags)
 
       if(action.pushToList){
         newTags.forEach(async (tag) => {
@@ -99,6 +99,7 @@ class DirAddTags {
 
       winston.debug('(DirAddTags) UPDATE request with newTags', newTags)
       let updatedRequest = await this.updateRequestWithTags(newTags)
+      this.logger.info("[Add Tag] Tags added to conversation")
       if(!updatedRequest){
         callback();
         return;
@@ -109,6 +110,7 @@ class DirAddTags {
     /** use case: LEAD */
     if(target === 'lead'){
       let newTags = filled_tags.split(',').filter(tag => tag !== '').map(el => el.trim())
+      this.logger.debug("[Add Tag] Adding following tags to lead: ", newTags)
 
       let request = await this.tdClient.getRequestById(this.requestId);
       winston.debug('(DirAddTags) request detail: ', request)
@@ -130,6 +132,7 @@ class DirAddTags {
 
       winston.debug('(DirAddTags) UPDATE lead with newTags ', newTags)
       let updatedLead = await this.updateLeadWithTags(request.lead._id, newTags)
+      this.logger.info("[Add Tag] Tags added to lead")
       if(!updatedLead){
         callback();
         return;
@@ -174,6 +177,7 @@ class DirAddTags {
       httpUtils.request(
         HTTPREQUEST, async (err, resbody) => {
           if (err) {
+            this.logger.error("[Add Tag] Add tags to list error ", err?.response?.data)
             winston.error("(httprequest) DirAddTags add tags to list err: ", err);
             resolve(true)
           } else {
@@ -208,6 +212,7 @@ class DirAddTags {
       httpUtils.request(
         HTTPREQUEST, async (err, resbody) => {
           if (err) {
+            this.logger.error("[Add Tag] Add tag to conversation error ", err?.response?.data);
             winston.error("(httprequest) DirAddTags patch request with new tags err: ", err);
             resolve(true)
           } else {
@@ -237,6 +242,7 @@ class DirAddTags {
       httpUtils.request(
         HTTPREQUEST, async (err, resbody) => {
           if (err) {
+            this.logger.error("[Add Tag] Add tag to lead error ", err?.response?.data);
             winston.error("(httprequest) DirAddTags put lead with new tags err: ", err);
             resolve(true)
           } else {

package/tiledeskChatbotPlugs/directives/DirAiPrompt.js

@@ -11,6 +11,7 @@ const Utils = require("../../utils/HttpUtils");
 const utils = require("../../utils/HttpUtils");
 const httpUtils = require("../../utils/HttpUtils");
 const integrationService = require("../../services/IntegrationService");
+const { Logger } = require("../../Logger");
 
 
 class DirAiPrompt {
@@ -25,23 +26,27 @@ class DirAiPrompt {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.log = context.log;
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[AI Prompt] Executing action");
     winston.verbose("Execute AiPrompt directive");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.debug("DirAiPrompt Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[AI Prompt] Action completed");
       callback(stop);
     })
   }
@@ -65,6 +70,7 @@ class DirAiPrompt {
     winston.debug("DirAskGPTV2 falseIntent", falseIntent)
 
     await this.checkMandatoryParameters(action).catch( async (missing_param) => {
+      this.logger.error(`[AI Prompt] missing attribute '${missing_param}'`);
       await this.chatbot.addParameter("flowError", "AiPrompt Error: '" + missing_param + "' attribute is undefined");
       if (falseIntent) {
         await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
@@ -86,6 +92,7 @@ class DirAiPrompt {
     const filled_context = filler.fill(action.context, requestVariables);
 
     if (action.history) {
+      this.logger.info("[AI Prompt] using chat transcript");
       let transcript_string = await TiledeskChatbot.getParameterStatic(
         this.context.tdcache,
         this.context.requestId,
@@ -96,6 +103,7 @@ class DirAiPrompt {
         transcript = await TiledeskChatbotUtil.transcriptJSON(transcript_string);
         winston.debug("DirAiPrompt transcript: ", transcript)
       } else {
+        this.logger.warn("[AI Prompt] no chat transcript found, skipping history translation");
         winston.verbose("DirAiPrompt transcript_string is undefined. Skip JSON translation for chat history")
       }
     }
@@ -112,6 +120,7 @@ class DirAiPrompt {
 
     if (action.llm === 'ollama') {
       ollama_integration = await integrationService.getIntegration(this.projectId, action.llm, this.token).catch( async (err) => {
+        this.logger.error("[AI Prompt] Error getting ollama integration.")
         winston.error("DirAiPrompt Error getting ollama integration: ", err);
         await this.chatbot.addParameter("flowError", "Ollama integration not found");
         if (falseIntent) {
@@ -127,6 +136,7 @@ class DirAiPrompt {
       key = await integrationService.getKeyFromIntegrations(this.projectId, action.llm, this.token);
   
       if (!key) {
+        this.logger.error("[AI Prompt] llm key not found in integrations");
         winston.error("Error: DirAiPrompt llm key not found in integrations");
         await this.chatbot.addParameter("flowError", "AiPrompt Error: missing key for llm " + action.llm);
         if (falseIntent) {
@@ -189,6 +199,7 @@ class DirAiPrompt {
           } else {
             error = JSON.stringify(err.response.data);
           }
+          this.logger.error("[AI Prompt] error executing action: ", error);
           if (falseIntent) {
             await this.chatbot.addParameter("flowError", "AiPrompt Error: " + error);
             await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
@@ -201,6 +212,7 @@ class DirAiPrompt {
 
           winston.debug("DirAiPrompt resbody: ", resbody);
           answer = resbody.answer;
+          this.logger.info("[AI Prompt] answer: ", answer);
         
           await this.#assignAttributes(action, answer);
 
@@ -288,6 +300,7 @@ class DirAiPrompt {
     }
     if (result === true) {
       if (trueIntentDirective) {
+        this.logger.info("[AI Prompt] executing true condition");
         this.intentDir.execute(trueIntentDirective, () => {
           if (callback) {
             callback();
@@ -295,6 +308,7 @@ class DirAiPrompt {
         })
       }
       else {
+        this.logger.info("[AI Prompt] no block connected to true condition");
         winston.debug("DirAiPrompt No trueIntentDirective specified");
         if (callback) {
           callback();
@@ -303,6 +317,7 @@ class DirAiPrompt {
     }
     else {
       if (falseIntentDirective) {
+        this.logger.info("[AI Prompt] executing false condition");
         this.intentDir.execute(falseIntentDirective, () => {
           if (callback) {
             callback();
@@ -310,6 +325,7 @@ class DirAiPrompt {
         });
       }
       else {
+        this.logger.info("[AI Prompt] no block connected to false condition");
         winston.debug("DirAiPrompt No falseIntentDirective specified");
         if (callback) {
           callback();

package/tiledeskChatbotPlugs/directives/DirAskGPT.js

@@ -19,9 +19,9 @@ class DirAskGPT {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.log = context.log;
+    
+    this.intentDir = new DirIntent(context);
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirAskGPTV2.js

@@ -10,6 +10,7 @@ require('dotenv').config();
 const winston = require('../../utils/winston');
 const httpUtils = require("../../utils/HttpUtils");
 const integrationService = require("../../services/IntegrationService");
+const { Logger } = require("../../Logger");
 
 class DirAskGPTV2 {
 
@@ -23,23 +24,27 @@ class DirAskGPTV2 {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.log = context.log;
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[Ask Knowledge Base] Executing action");
     winston.debug("DirAskGPTV2 directive: ", directive);
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.debug("DirAskGPTV2 Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[Ask Knowledge Base] Action completed");
       callback(stop);
     })
   }
@@ -90,6 +95,7 @@ class DirAskGPTV2 {
     let source = null;
 
     if (!action.question || action.question === '') {
+      this.logger.error("[Ask Knowledge Base] question attribute is mandatory");
       winston.error("DirAskGPTV2 Error: question attribute is mandatory. Executing condition false...");
       await this.#assignAttributes(action, answer, source);
       if (falseIntent) {
@@ -133,6 +139,7 @@ class DirAskGPTV2 {
     const filled_context = filler.fill(action.context, requestVariables)
 
     if (action.history) {
+      this.logger.info("[Ask Knowledge Base] use chat transcript")
       let transcript_string = await TiledeskChatbot.getParameterStatic(
         this.context.tdcache,
         this.context.requestId,
@@ -144,6 +151,7 @@ class DirAskGPTV2 {
         transcript = await TiledeskChatbotUtil.transcriptJSON(transcript_string);
         winston.debug("DirAskGPTV2 transcript ", transcript)
       } else {
+        this.logger.warn("[Ask Knowledge Base] chat transcript is undefined. Skip JSON translation for chat history.");
         winston.verbose("DirAskGPT transcript_string is undefined. Skip JSON translation for chat history")
       }
     }
@@ -153,6 +161,7 @@ class DirAskGPTV2 {
 
     let key = await integrationService.getKeyFromIntegrations(this.projectId, 'openai', this.token);
     if (!key) {
+      this.logger.debug("[Ask Knowledge Base] OpenAI key not found in Integration. Using shared OpenAI key");
       winston.verbose("DirAskGPTV2 - Key not found in Integrations. Searching in kb settings...");
       key = await this.getKeyFromKbSettings();
     }
@@ -161,6 +170,8 @@ class DirAskGPTV2 {
       winston.verbose("DirAskGPTV2 - Retrieve public gptkey")
       key = process.env.GPTKEY;
       publicKey = true;
+    } else {
+      this.logger.debug("[Ask Knowledge Base] use your own OpenAI key")
     }
 
     if (!key) {
@@ -178,6 +189,7 @@ class DirAskGPTV2 {
     if (publicKey === true) {
       let keep_going = await this.checkQuoteAvailability();
       if (keep_going === false) {
+        this.logger.warn("[Ask Knowledge Base] Tokens quota exceeded. Skip the action")
         winston.verbose("DirAskGPTV2 - Quota exceeded for tokens. Skip the action")
         await this.chatbot.addParameter("flowError", "AskGPT Error: tokens quota exceeded");
         await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
@@ -191,14 +203,17 @@ class DirAskGPTV2 {
     if (action.namespaceAsName) {
       // Namespace could be an attribute
       const filled_namespace = filler.fill(action.namespace, requestVariables)
+      this.logger.debug("[Ask Knowledge Base] Searching namespace by name ", filled_namespace);
       ns = await this.getNamespace(filled_namespace, null);
       namespace = ns?.id;
       winston.verbose("DirAskGPTV2 - Retrieved namespace id from name " + namespace);
     } else {
+      this.logger.debug("[Ask Knowledge Base] Searching namespace by id ", namespace);
       ns = await this.getNamespace(null, namespace);
     }
 
     if (!ns) {
+      this.logger.error("[Ask Knowledge Base] Namespace not found")
       await this.#assignAttributes(action, answer);
       await this.chatbot.addParameter("flowError", "AskGPT Error: namespace not found");
       if (falseIntent) {
@@ -217,6 +232,7 @@ class DirAskGPTV2 {
     }
     
     if (!namespace) {
+      this.logger.error("[Ask Knowledge Base] Namespace is undefined")
       winston.verbose("DirAskGPTV2 - Error: namespace is undefined")
       if (falseIntent) {
         await this.chatbot.addParameter("flowError", "AskGPT Error: namespace is undefined");

package/tiledeskChatbotPlugs/directives/DirAssign.js

@@ -11,7 +11,6 @@ class DirAssign {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.log = context.log;
   }
 
   execute(directive, callback) {
@@ -63,14 +62,6 @@ class DirAssign {
       const value = new TiledeskExpression().evaluateExpression(expression, variables);
       winston.debug("(DirAssign) executed expression: " + expression + " value: " + value);
       await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, variableName, value);
-      if (this.log) {
-        winston.debug("(DirAssign) Assigned: " + variableName + " = " + value);
-        const all_parameters = await TiledeskChatbot.allParametersStatic(this.context.tdcache, this.context.requestId);
-        for (const [key, value] of Object.entries(all_parameters)) {
-          const value_type = typeof value;
-          winston.debug("(DirAssign) request parameter: " + key + " value: " + value + " type: " + value_type)
-        }
-      }
 
       callback();
     }

package/tiledeskChatbotPlugs/directives/DirAssignFromFunction.js

@@ -10,17 +10,10 @@ class DirAssignFromFunction {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.log = context.log;
     this.tdcache = context.tdcache;
     this.API_ENDPOINT = context.API_ENDPOINT;
 
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
   }
 
   async execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirAssistant.js

@@ -6,6 +6,7 @@ const { DirIntent } = require('./DirIntent');
 const winston = require('../../utils/winston')
 const httpUtils = require('../../utils/HttpUtils');
 const integrationService = require('../../services/IntegrationService');
+const { Logger } = require('../../Logger');
 
 class DirAssistant {
   constructor(context) {
@@ -17,23 +18,27 @@ class DirAssistant {
     this.requestId = context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.log = context.log;
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[ChatGPT Assistant] Executing action");
     winston.verbose("Execute Assistant directive");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
-      winston.warn("Incorrect directive: ", directive);
+      this.logger.error("Incorrect action for ", directive.name, directive)
+      winston.debug("Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[ChatGPT Assistant] Action completed");
       callback(stop);
     });
   }
@@ -78,6 +83,7 @@ class DirAssistant {
     }
     else {
       // TODO: LOG SETTINGS ERROR
+      this.logger.error("[ChatGPT Assistant] No assistantId provided");
       winston.error("(DirAssistant) Error: no assistantId.");
       callback();
       return;
@@ -89,6 +95,7 @@ class DirAssistant {
     }
     else {
       // TODO: LOG SETTINGS ERROR
+      this.logger.error("[ChatGPT Assistant] No prompt provided");
       winston.error("(DirAssistant) Error: no prompt.");
       callback();
       return;
@@ -99,6 +106,7 @@ class DirAssistant {
       assistantId = filler.fill(_assistantId, requestAttributes);
     }
     catch(error) {
+      this.logger.error("[ChatGPT Assistant] Error while filling assistantId");
       winston.error("(DirAssistant) Error while filling assistantId:", error);
     }
 
@@ -107,6 +115,7 @@ class DirAssistant {
       prompt = filler.fill(_prompt, requestAttributes);
     }
     catch(error) {
+      this.logger.error("[ChatGPT Assistant] Error while filling prompt");
       winston.error("(DirAssistant) Error while filling prompt:", error);
     }
 
@@ -129,6 +138,7 @@ class DirAssistant {
     let apikey = await this.getGPT_APIKEY();
     if (!apikey) {
       const reply = "OpenAI APIKEY is mandatory for ChatGPT Assistants. Add your personal OpenAI APIKEY in Settings > Integrations";
+      this.logger.error("[ChatGPT Assistant] OpenAI APIKEY is mandatory for ChatGPT Assistants. Add your personal OpenAI APIKEY in Settings > Integrations");
       winston.error("(DirAssistant) Error: " + reply)
       await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, assignErrorTo, reply);
       if (falseIntent) {

package/tiledeskChatbotPlugs/directives/DirBrevo.js

@@ -6,6 +6,7 @@ let https = require("https");
 require('dotenv').config();
 const winston = require('../../utils/winston');
 const integrationService = require("../../services/IntegrationService");
+const { Logger } = require("../../Logger");
 
 class DirBrevo {
 
@@ -18,23 +19,27 @@ class DirBrevo {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.log = context.log;
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[Brevo] Executing action");
     winston.verbose("Execute DirBrevo directive");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.warn("(DirBrevo) Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[Brevo] Action completed");
       callback(stop);
     })
   }
@@ -69,6 +74,7 @@ class DirBrevo {
     winston.debug("(DirBrevo)  bodyParameters: ", bodyParameters);
 
     if (!bodyParameters || bodyParameters === '') {
+      this.logger.error("[Brevo] bodyParameters is undefined or null or empty string");
       winston.error("(DirBrevo) Error: bodyParameters is undefined or null or empty string");
       callback();
       return;
@@ -80,6 +86,7 @@ class DirBrevo {
     let key = await integrationService.getKeyFromIntegrations(this.projectId, 'Brevo', this.token);
     winston.debug("(DirBrevo) key: ", key)
     if (!key) {
+      this.logger.error("[Brevo] Key not found in Integrations");
       winston.debug("(DirBrevo)  - Key not found in Integrations.");
       if (falseIntent) {
         await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
@@ -140,6 +147,7 @@ class DirBrevo {
       BREVO_HTTPREQUEST, async (err, resbody) => {
         if (err) {
           if (callback) {
+            this.logger.error("[Brevo] Error response: ", err.response);
             winston.debug("(DirBrevo) err response: ", err.response)
             winston.debug("(DirBrevo)  err data:", err.response.data)
 
@@ -158,12 +166,6 @@ class DirBrevo {
                   error = err.response.data.message;
             }
 
-            if (this.log) {
-              winston.error("(DirBrevo)  DirBrevo err data result:", result); // CONTROLLA IL VALORE
-              winston.error("(DirBrevo) DirBrevo err data status:", status);
-              winston.error("(DirBrevo) DirBrevo err data error:", error);
-            }
-
             await this.#assignAttributes(action, status, result, error);
             if (falseIntent) {
               await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
@@ -179,6 +181,7 @@ class DirBrevo {
           let status = 201;
           let error = null;
           let result = JSON.stringify(resbody, null, 2).slice(2, -1);
+          this.logger.error("[Brevo] Result: ", result);
           await this.#assignAttributes(action, status, result, error);
           if (trueIntent) {
             await this.#executeCondition(true, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes)

package/tiledeskChatbotPlugs/directives/DirCaptureUserReply.js

@@ -2,6 +2,7 @@ const { Filler } = require('../Filler');
 const { TiledeskChatbot } = require('../../engine/TiledeskChatbot');
 const { DirIntent } = require('./DirIntent');
 const winston = require('../../utils/winston');
+const { Logger } = require('../../Logger');
 
 class DirCaptureUserReply {
   constructor(context) {
@@ -15,17 +16,20 @@ class DirCaptureUserReply {
     this.chatbot = context.chatbot;
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;
+    
     this.intentDir = new DirIntent(context);
-    this.log = context.log;
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[Capture User Reply] Executing action");
     winston.verbose("Execute CaptureUserReply directive");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.warn("DirCaptureUserReply Incorrect directive: ", directive);
       callback();
       return;
@@ -44,6 +48,7 @@ class DirCaptureUserReply {
       const actionId = action["_tdActionId"];;
       await this.chatbot.lockIntent(this.requestId, intent_name);
       await this.chatbot.lockAction(this.requestId, actionId);
+      this.logger.info("[Capture User Reply] Waiting for user reply...");
       callback();
       return;
     } else {
@@ -58,6 +63,7 @@ class DirCaptureUserReply {
     }
     try {
       const user_reply = this.message.text;
+      this.logger.info("[Capture User Reply] User replied with: ", user_reply);
       if (this.context.tdcache) {
         if (action.assignResultTo) {
           winston.debug("(DirCaptureUserReply) assign assignResultTo: " + action.assignResultTo);
@@ -68,16 +74,19 @@ class DirCaptureUserReply {
       if (callback) {
         if (goToIntent) {
           this.#executeGoTo(goToIntent, () => {
+            this.logger.info("[Capture User Reply] Action completed");
             callback(); // continue the flow
           });
         }
         else {
+          this.logger.info("[Capture User Reply] Action completed");
           callback(); // continue the flow
         }
         
       }
     }
     catch(error) {
+      this.logger.error("[Capture User Reply] Error: ", error);
       winston.error("(DirCaptureUserReply) error: ", error);
     }
   }