@tiledesk/tiledesk-tybot-connector 2.0.10 → 2.0.12-rc1

package/tiledeskChatbotPlugs/directives/DirGptTask.js

@@ -9,6 +9,7 @@ require('dotenv').config();
 const winston = require('../../utils/winston');
 const httpUtils = require("../../utils/HttpUtils");
 const integrationService = require("../../services/IntegrationService");
+const { Logger } = require("../../Logger");
 
 class DirGptTask {
 
@@ -22,23 +23,27 @@ class DirGptTask {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.log = context.log;
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[ChatGPT Task] Executing action");
     winston.verbose("Execute GptTask directive");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.warn("DirGptTask Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[ChatGPT Task] Action completed");
       callback(stop);
     })
   }
@@ -68,6 +73,7 @@ class DirGptTask {
     let model = "gpt-3.5-turbo";
 
     if (!action.question || action.question === '') {
+      this.logger.warn("[ChatGPT Task] question attribute is mandatory");
       winston.debug("(DirGptTask) Error: question attribute is mandatory. Executing condition false...")
       if (falseIntent) {
         await this.chatbot.addParameter("flowError", "GPT Error: question attribute is undefined");
@@ -104,13 +110,13 @@ class DirGptTask {
         this.context.tdcache,
         this.context.requestId,
         TiledeskChatbotConst.REQ_TRANSCRIPT_KEY);
-        winston.debug("(DirGptTask)  transcript string: " + transcript_string)
+        winston.debug("(DirGptTask) transcript string: " + transcript_string)
 
       if (transcript_string) {
         transcript = await TiledeskChatbotUtil.transcriptJSON(transcript_string);
-        winston.debug("(DirGptTask)  transcript: ", transcript)
+        winston.debug("(DirGptTask) transcript: ", transcript)
       } else {
-        winston.debug("(DirGptTask)  transcript_string is undefined. Skip JSON translation for chat history");
+        winston.debug("(DirGptTask) transcript_string is undefined. Skip JSON translation for chat history");
       }
     }
 
@@ -119,17 +125,20 @@ class DirGptTask {
 
     let key = await integrationService.getKeyFromIntegrations(this.projectId, 'openai', this.token);
     if (!key) {
+      this.logger.debug("[ChatGPT Task] Key not found in Integrations.");
       winston.debug("(DirGptTask) - Key not found in Integrations. Searching in kb settings...");
       key = await this.getKeyFromKbSettings();
     }
 
     if (!key) {
-      winston.debug("(DirGptTask)  - Retrieve public gptkey")
+      this.logger.debug("[ChatGPT Task] Retrieve shared gptkey.");
+      winston.debug("(DirGptTask) - Retrieve public gptkey")
       key = process.env.GPTKEY;
       publicKey = true;
     }
 
     if (!key) {
+      this.logger.error("[ChatGPT Task] OpenAI key is mandatory");
       winston.error("(DirGptTask) gptkey is mandatory");
       await this.#assignAttributes(action, answer);
       if (falseIntent) {
@@ -145,7 +154,7 @@ class DirGptTask {
     if (publicKey === true) {
       let keep_going = await this.checkQuoteAvailability();
       if (keep_going === false) {
-
+        this.logger.warn("[ChatGPT Task] OpenAI tokens quota exceeded");
         await this.chatbot.addParameter("flowError", "GPT Error: tokens quota exceeded");
         await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
         callback();
@@ -202,6 +211,7 @@ class DirGptTask {
         if (err) {
           winston.debug("(DirGptTask) openai err: ", err);
           winston.debug("(DirGptTask) openai err: " + err.response?.data?.error?.message);
+          this.logger.error("[ChatGPT Task] Completions error: ", err.response?.data?.error?.message);
           await this.#assignAttributes(action, answer);
           if (falseIntent) {
             await this.chatbot.addParameter("flowError", "GPT Error: " + err.response?.data?.error?.message);
@@ -219,6 +229,8 @@ class DirGptTask {
             answer = await this.convertToJson(answer);
           }
         
+          this.logger.debug("[ChatGPT Task] Completions answer: ", answer);
+          
           await this.#assignAttributes(action, answer);
 
           if (publicKey === true) {

package/tiledeskChatbotPlugs/directives/DirGptTask_OLD.js

@@ -15,9 +15,10 @@ class DirGptTask {
     this.context = context;
     this.tdcache = this.context.tdcache;
     this.requestId = this.context.requestId;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
     this.log = context.log;
+    
+    this.intentDir = new DirIntent(context);
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirHubspot.js

@@ -6,6 +6,7 @@ let https = require("https");
 require('dotenv').config();
 const winston = require('../../utils/winston');
 const integrationService = require("../../services/IntegrationService");
+const { Logger } = require("../../Logger");
 
 class DirHubspot {
 
@@ -18,23 +19,27 @@ class DirHubspot {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.log = context.log;
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[Hubspot] Executing action");
     winston.verbose("Execute Hubspot directive");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.warn("DirHubspot Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[Hubspot] Action completed");
       callback(stop);
     })
   }
@@ -68,6 +73,7 @@ class DirHubspot {
     winston.debug("(DirHubspot) bodyParameters: ", bodyParameters);
 
     if (!bodyParameters || bodyParameters === '') {
+      this.logger.error("[Hubspot] bodyParameters is undefined or null or empty string");
       winston.error("(DirHubspot) Error: bodyParameters is undefined or null or empty string");
       callback();
       return;
@@ -78,7 +84,8 @@ class DirHubspot {
 
     let key = await integrationService.getKeyFromIntegrations(this.projectId, 'hubspot', this.token);
     if (!key) {
-      winston.debug("(DirHubspot)  - Key not found in Integrations.");
+      this.logger.error("[Hubspot] Key not found in Integrations");
+      winston.debug("(DirHubspot) - Key not found in Integrations.");
       if (falseIntent) {
         await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
         callback(true);
@@ -113,6 +120,7 @@ class DirHubspot {
       HUBSPOT_HTTPREQUEST, async (err, resbody) => {
         if (err) {
           if (callback) {
+            this.logger.error("[Hubspot] Error response: ", err.response);
             winston.error("(DirHubspot)  err response: ", err.response.data)
             let result = null;
             let status = null;
@@ -148,6 +156,7 @@ class DirHubspot {
           let status = 201;
           let error = null;
           let result = resbody;
+          this.logger.error("[Hubspot] Result: ", result);
           await this.#assignAttributes(action, status, result, error);
           if (trueIntent) {
             await this.#executeCondition(true, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes)

package/tiledeskChatbotPlugs/directives/DirIfOnlineAgents.js

@@ -12,17 +12,11 @@ class DirIfOnlineAgents {
     }
 
     this.context = context;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = context.API_ENDPOINT;
     this.log = context.log;
-
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
+    
+    this.intentDir = new DirIntent(context);
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___", log: this.log });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirIfOnlineAgentsV2.js

@@ -6,6 +6,7 @@ const { TiledeskChatbot } = require('../../engine/TiledeskChatbot');
 const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const winston = require('../../utils/winston');
 const httpUtils = require('../../utils/HttpUtils');
+const { Logger } = require('../../Logger');
 
 class DirIfOnlineAgentsV2 {
 
@@ -15,32 +16,30 @@ class DirIfOnlineAgentsV2 {
     }
     this.context = context;
     this.chatbot = context.chatbot;
-    this.intentDir = new DirIntent(context);
+    this.requestId = this.context.requestId;
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.log = context.log;
-
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
 
   }
 
   execute(directive, callback) {
+    this.logger.info("[If Online Agents] Executing action");
     winston.verbose("Execute IfOnlineAgentsV2 directive");
     let action;
     if (directive.action) {
       action = directive.action
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.warn("DirIfOnlineAgentsV2 Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[If Online Agents] Action completed");
       callback(stop);
     });
   }
@@ -49,6 +48,7 @@ class DirIfOnlineAgentsV2 {
     winston.debug("(DirIfOnlineAgentsV2) Action: ", action);
 
     if (!action.trueIntent && !action.falseIntent) {
+      this.logger.error("[If Online Agents] missing both action.trueIntent & action.falseIntent");
       winston.error("(DirIfOnlineAgentsV2) Error: missing both action.trueIntent & action.falseIntent");
       callback();
       return;
@@ -93,6 +93,7 @@ class DirIfOnlineAgentsV2 {
           if (departmentId) {
             agents = await this.getProjectAvailableAgents(departmentId, true);
           } else {
+            this.logger.error("[If Online Agents] No departmentId found in attributes");
             winston.error("(DirIfOnlineAgentsV2) no departmentId found in attributes");
             await this.chatbot.addParameter("flowError", "(If online Agents) No departmentId found in attributes.");
             if (falseIntent) { // no agents available
@@ -156,6 +157,7 @@ class DirIfOnlineAgentsV2 {
       }
     }
     catch(err) {
+      this.logger.error("[If Online Agents] An error occurred: ", err);
       winston.error("(DirIfOnlineAgentsV2) An error occurred: ", err);
       this.chatbot.addParameter("flowError", "(If online Agents) An error occurred: " + err);
       callback();

package/tiledeskChatbotPlugs/directives/DirIfOpenHours.js

@@ -5,6 +5,7 @@ let https = require("https");
 const ms = require('minimist-string');
 const winston = require('../../utils/winston');
 const httpUtils = require('../../utils/HttpUtils');
+const { Logger } = require('../../Logger');
 
 class DirIfOpenHours {
 
@@ -14,12 +15,15 @@ class DirIfOpenHours {
     }
 
     this.context = context;
+    this.requestId = this.context.requestId;
     this.API_ENDPOINT = context.API_ENDPOINT;
+    
     this.intentDir = new DirIntent(context);
-    this.log = context.log;
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[If Operating Hours] Executing action");
     winston.verbose("Execute IfOpenHours directive");
     let action;
     if (directive.action) {
@@ -39,11 +43,13 @@ class DirIfOpenHours {
       }
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.warn("DirIfOpenHours Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[If Operating Hours] Action complteted");
       callback(stop);
     });
   }
@@ -65,6 +71,7 @@ class DirIfOpenHours {
     }
 
     if (!trueIntent && !falseIntent) {
+      this.logger.error("[If Operating Hours] Invalid condition, no intents specified");
       winston.error("(DirIfOpenHours) Invalid condition, no intents specified");
       callback();
       return;
@@ -96,6 +103,7 @@ class DirIfOpenHours {
         winston.debug("(DirIfOpenHours) resbody:", resbody);
         
         if (err) {
+          this.logger.error("[If Operating Hours] Error response: ", err.response);
           winston.debug("(DirIfOpenHours) error: ", err);
           if (callback) {
             if (falseIntent) {
@@ -108,6 +116,7 @@ class DirIfOpenHours {
           }
         } else {
           if (resbody.isopen && resbody.isopen === true) {
+            this.logger.debug("[If Operating Hours] is open: true")
             if (trueIntent) {
               let intentDirective = DirIntent.intentDirectiveFor(trueIntent);
               winston.debug("(DirIfOpenHours) agents (openHours) => trueIntent");
@@ -118,6 +127,7 @@ class DirIfOpenHours {
             callback();
             return;
           } else {
+            this.logger.debug("[If Operating Hours] is open: false")
             if (falseIntent) {
               let intentDirective = DirIntent.intentDirectiveFor(falseIntent);
               winston.debug("(DirIfOpenHours) !agents (openHours) => falseIntent", falseIntent);

package/tiledeskChatbotPlugs/directives/DirIfOpenHours_OLD.js

@@ -10,17 +10,11 @@ class DirIfOpenHours {
     }
 
     this.context = context;
-    this.intentDir = new DirIntent(context);
     this.log = context.log;
-
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
+
+    this.intentDir = new DirIntent(context);
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___", log: this.log });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirJSONCondition.js

@@ -2,6 +2,7 @@ const { DirIntent } = require('./DirIntent');
 const { TiledeskChatbot } = require('../../engine/TiledeskChatbot');
 const { TiledeskExpression } = require('../../TiledeskExpression');
 const winston = require('../../utils/winston');
+const { Logger } = require('../../Logger');
 
 class DirJSONCondition {
 
@@ -11,23 +12,27 @@ class DirJSONCondition {
     }
     this.context = context;
     this.chatbot = context.chatbot;
-    this.chatbot = context.chatbot;
+    this.requestId = this.context.requestId;
+    
     this.intentDir = new DirIntent(context);
-    this.log = context.log;
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[Condition] Executing action");
     winston.verbose("Execute JSONCondition directive");
     let action;
     if (directive.action) {
       action = directive.action
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.warn("DirJSONCondition Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[Condition] Action completed");
       callback(stop);
     });
     
@@ -50,11 +55,13 @@ class DirJSONCondition {
       falseIntent = null;
     }
     if (!trueIntent && !falseIntent) {
+      this.logger.warn("[Condition] Invalid jsonCondition, no intents specified");
       winston.warn("(DirJSONCondition) Invalid jsonCondition, no intents specified");
       callback();
       return;
     }
     else if (groups === null) {
+      this.logger.warn("[Condition] Invalid jsonCondition, no groups");
       winston.warn("(DirJSONCondition) Invalid jsonCondition, no groups.");
       callback();
       return;
@@ -81,9 +88,9 @@ class DirJSONCondition {
     // const result = await this.evaluateCondition(scriptCondition, variables);
     let result;
     const expression = TiledeskExpression.JSONGroupsToExpression(groups, variables);
-
+    this.logger.debug("[Condition] Evaluating expression: ", expression);
     result = new TiledeskExpression().evaluateStaticExpression(expression, variables);
-    winston.debug("(DirJSONCondition) executed condition: ", expression);
+    winston.debug("(DirJSONCondition) Evaluation result: ", result);
     if (result === true) {
       if (trueIntentDirective) {
         this.intentDir.execute(trueIntentDirective, () => {
@@ -91,6 +98,7 @@ class DirJSONCondition {
         });
       }
       else {
+        this.logger.debug("[Condition] No trueIntentDirective specified");
         winston.debug("(DirJSONCondition) No trueIntentDirective specified");
         callback();
         return;
@@ -98,6 +106,7 @@ class DirJSONCondition {
     }
     else {
       if (result === null) {
+        this.logger.error("[Condition] An error occurred evaluating the condition");
         await this.chatbot.addParameter("flowError", "An error occurred evaluating condition: result === null");
       }
       if (falseIntentDirective) {
@@ -106,6 +115,7 @@ class DirJSONCondition {
         });
       }
       else {
+        this.logger.debug("[Condition] No falseIntentDirective specified");
         winston.debug("(DirJSONCondition) No falseIntentDirective specified");
         callback();
         return;

package/tiledeskChatbotPlugs/directives/DirMake.js

@@ -5,6 +5,7 @@ const { DirIntent } = require("./DirIntent");
 let https = require("https");
 require('dotenv').config();
 const winston = require('../../utils/winston');
+const { Logger } = require("../../Logger");
 
 class DirMake {
 
@@ -15,22 +16,26 @@ class DirMake {
     this.context = context;
     this.tdcache = this.context.tdcache;
     this.requestId = this.context.requestId;
+    
     this.intentDir = new DirIntent(context);
-    this.log = context.log;
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[Make] Executing action");
     winston.verbose("Execute Make directive");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.warn("DirMake Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[Make] Action completed");
       callback(stop);
     })
   }

package/tiledeskChatbotPlugs/directives/DirMessage.js

@@ -19,13 +19,7 @@ class DirMessage {
     this.log = this.context.log;
     this.supportRequest = this.context.supportRequest
 
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___", log: this.log });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirMoveToAgent.js

@@ -4,6 +4,7 @@ const { TiledeskChatbot } = require('../../engine/TiledeskChatbot');
 const { TiledeskChatbotConst } = require('../../engine/TiledeskChatbotConst');
 const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const winston = require('../../utils/winston');
+const { Logger } = require('../../Logger');
 
 class DirMoveToAgent {
 
@@ -14,23 +15,18 @@ class DirMoveToAgent {
     this.context = context;
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;
-    this.log = context.log;
-
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
     
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" }); 
   }
 
   execute(directive, callback) {
+    this.logger.info("[Transfer to a Human] Executing action");
     winston.verbose("Execute MoveToAgent directive");
     directive.action = {};
     this.go(directive.action, () => {
+      this.logger.info("[Transfer to a Human] Action completed");
       callback();
     });
   }

package/tiledeskChatbotPlugs/directives/DirMoveToUnassigned.js

@@ -4,6 +4,7 @@ const { TiledeskChatbot } = require('../../engine/TiledeskChatbot');
 const { TiledeskChatbotConst } = require('../../engine/TiledeskChatbotConst');
 const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const winston = require('../../utils/winston');
+const { Logger } = require('../../Logger');
 
 class DirMoveToUnassigned {
 
@@ -13,22 +14,18 @@ class DirMoveToUnassigned {
     }
     this.context = context;
     this.requestId = context.requestId;
-    this.log = context.log;
-
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
+    
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
   }
 
   execute(directive, callback) {
+    this.logger.info("[Move to Unassigned] Executing action");
     winston.verbose("Execute MoveToUnassigned directive");
     directive.action = {};
     this.go(directive.action, () => {
+      this.logger.info("[Move to Unassigned] Action completed");
       callback();
     });
   }

package/tiledeskChatbotPlugs/directives/DirQapla.js

@@ -7,6 +7,7 @@ require('dotenv').config();
 const winston = require('../../utils/winston');
 const httpUtils = require("../../utils/HttpUtils");
 const integrationService = require("../../services/IntegrationService");
+const { Logger } = require("../../Logger");
 
 class DirQapla {
 
@@ -19,23 +20,26 @@ class DirQapla {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.log = context.log;
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {
-    winston.verbose("Execute Qapla directive");
+    this.logger.info("[Qapla] Executing action");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.warn("DirQapla Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[Qapla] Action completed");
       callback(stop);
     })
   }

package/tiledeskChatbotPlugs/directives/DirRandomReply.js

@@ -3,6 +3,7 @@ const { TiledeskChatbot } = require('../../engine/TiledeskChatbot');
 const { TiledeskChatbotUtil } = require('../../utils/TiledeskChatbotUtil');
 const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const winston = require('../../utils/winston');
+const { Logger } = require('../../Logger');
 
 class DirRandomReply {
 
@@ -15,19 +16,14 @@ class DirRandomReply {
     this.requestId = context.requestId;
     this.token = context.token;
     this.tdcache = context.tdcache;
-    this.log = context.log;
-
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
+    
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
   }
 
   execute(directive, callback) {
+    this.logger.info("[Random Reply] Executing action");
     winston.verbose("Execute RandomReply directive");
     let action;
     if (directive.action) {
@@ -38,11 +34,13 @@ class DirRandomReply {
       action.attributes.fillParams = true;
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.warn("DirRandomReply Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, () => {
+      this.logger.info("[Random Reply] Action completed");
       callback();
     });
   }