@tiledesk/tiledesk-tybot-connector 2.0.10-rc9 → 2.0.11

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "2.0.10-rc9",
+  "version": "2.0.11",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {
@@ -15,7 +15,7 @@
     "@tiledesk/tiledesk-chatbot-client": "^0.5.30",
     "@tiledesk/tiledesk-chatbot-util": "^0.8.39",
     "@tiledesk/tiledesk-client": "^0.10.13",
-    "@tiledesk/tiledesk-multi-worker": "^0.3.1-rc12",
+    "@tiledesk/tiledesk-multi-worker": "^0.2.1-rc2",
     "accept-language-parser": "^1.5.0",
     "app-root-path": "^3.1.0",
     "axios": "^1.7.7",
@@ -29,7 +29,6 @@
     "liquidjs": "^10.8.4",
     "minimist-string": "^1.0.2",
     "mongoose": "^6.3.5",
-    "mqtt": "^5.10.4",
     "multer": "^1.4.5-lts.1",
     "nanoid": "^3.1.25",
     "redis": "^4.7.0",

package/services/AIService.js

@@ -31,7 +31,7 @@ class AiService {
                 else {
                   resolve(resbody)
                 }
-            }
+            }, this.LOG
           );
         }); 
       }

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -57,10 +57,8 @@ const { DirReplaceBotV3 } = require('./directives/DirReplaceBotV3');
 const { DirAiTask, DirAiPrompt } = require('./directives/DirAiPrompt');
 const { DirWebResponse } = require('./directives/DirWebResponse');
 const { DirConnectBlock } = require('./directives/DirConnectBlock');
-const { DirAddKbContent } = require('./directives/DirAddKbContent');
 
 const winston = require('../utils/winston');
-const { DirFlowLog } = require('./directives/DirFlowLog');
 
 class DirectivesChatbotPlug {
 
@@ -75,6 +73,7 @@ class DirectivesChatbotPlug {
     this.API_ENDPOINT = config.API_ENDPOINT;
     this.TILEBOT_ENDPOINT = config.TILEBOT_ENDPOINT;
     this.token = config.token;
+    this.log = config.log;
     this.HELP_CENTER_API_ENDPOINT = config.HELP_CENTER_API_ENDPOINT;
     this.tdcache = config.cache;
     this.directives = config.directives;
@@ -143,7 +142,8 @@ class DirectivesChatbotPlug {
         projectId: projectId,
         token: token,
         APIURL: API_ENDPOINT,
-        APIKEY: "___"
+        APIKEY: "___",
+        log: this.log
       });
     }
     catch(err) {
@@ -162,7 +162,8 @@ class DirectivesChatbotPlug {
       TILEBOT_ENDPOINT: TILEBOT_ENDPOINT,
       departmentId: depId,
       tdcache: tdcache,
-      HELP_CENTER_API_ENDPOINT: this.HELP_CENTER_API_ENDPOINT
+      HELP_CENTER_API_ENDPOINT: this.HELP_CENTER_API_ENDPOINT,
+      log: this.log
     }
     winston.debug("(DirectivesChatbotPlug) this.context.departmentId: " + this.context.departmentId);
     
@@ -176,7 +177,9 @@ class DirectivesChatbotPlug {
 
   async nextDirective(directives) {
     winston.debug("(DirectivesChatbotPlug) ....nextDirective() checkStep()");
-    const go_on = await TiledeskChatbot.checkStep(this.context.tdcache, this.context.requestId, this.chatbot?.MAX_STEPS,  this.chatbot?.MAX_EXECUTION_TIME);
+    const go_on = await TiledeskChatbot.checkStep(
+      this.context.tdcache, this.context.requestId, this.chatbot?.MAX_STEPS,  this.chatbot?.MAX_EXECUTION_TIME, this.log
+    );
 
     if (go_on.error) {
       winston.debug("(DirectivesChatbotPlug) go_on == false! nextDirective() Stopped!");
@@ -219,13 +222,14 @@ class DirectivesChatbotPlug {
       directive_name = directive.name.toLowerCase();
     }
     if (directive && directive.action) {
-      const action_id = directive.action["_tdActionId"];
-      const locked_action_id = await this.chatbot.currentLockedAction(this.supportRequest.request_id);
-      if ( locked_action_id && (locked_action_id !== action_id) ) {
-        let next_dir = await this.nextDirective(this.directives);
-        this.process(next_dir);
-        return;
-      }      
+        const action_id = directive.action["_tdActionId"];
+        const locked_action_id = await this.chatbot.currentLockedAction(this.supportRequest.request_id);
+        if ( locked_action_id && (locked_action_id !== action_id) ) {
+          let next_dir = await this.nextDirective(this.directives);
+          this.process(next_dir);
+          return;
+        }
+      
     }
     if (directive == null || (directive !== null && directive["name"] === undefined)) {
       winston.debug("(DirectivesChatbotPlug) stop process(). directive is (null?): ", directive);
@@ -697,37 +701,12 @@ class DirectivesChatbotPlug {
         }
       });
     }
-    else if (directive_name === Directives.WEBHOOK) {
-      // console.log(".....DirIntent")
-      new DirIntent(context).execute(directive, async (stop) => {
-        if (stop) {
-          if (context.log) { console.log("Stopping Actions on:", JSON.stringify(directive));}
-          this.theend();
-        }
-        else {
-          let next_dir = await this.nextDirective(this.directives);
-          this.process(next_dir);
-        }
-      });
-    }
     else if (directive_name === Directives.WEB_RESPONSE) {
       new DirWebResponse(context).execute(directive, async () => {
         let next_dir = await this.nextDirective(this.directives);
         this.process(next_dir);
       });
     }
-    else if (directive_name === Directives.FLOW_LOG) {
-      new DirFlowLog(context).execute(directive, async () => {
-        let next_dir = await this.nextDirective(this.directives);
-        this.process(next_dir);
-      })
-    }
-    else if (directive_name === Directives.ADD_KB_CONTENT) {
-      new DirAddKbContent(context).execute(directive, async () => {
-        let next_dir = await this.nextDirective(this.directives);
-        this.process(next_dir);
-      });
-    }
     else {
       let next_dir = await this.nextDirective(this.directives);
       this.process(next_dir);
@@ -754,7 +733,8 @@ class DirectivesChatbotPlug {
       projectId: projectId,
       token: token,
       APIURL: API_ENDPOINT,
-      APIKEY: "___"
+      APIKEY: "___",
+      log: false
     });
     let i = -1;
     winston.debug("(DirectivesChatbotPlug) processing Inline directives: ", directives);

package/tiledeskChatbotPlugs/FillParamsChatbotPlug.js

@@ -11,7 +11,8 @@ class FillParamsChatbotPlug {
    * 
    */
 
-  constructor(request, tdcache) {
+  constructor(request, tdcache, log) {
+    this.log = log;
     this.tdcache = tdcache;
     this.request = request;
   }

package/tiledeskChatbotPlugs/MarkbotChatbotPlug.js

@@ -10,7 +10,9 @@ class MarkbotChatbotPlug {
    * 
    */
 
-  constructor() {}
+  constructor(log) {
+    this.log = log;
+  }
 
   exec(pipeline) {
     let message = pipeline.message;

package/tiledeskChatbotPlugs/SplitsChatbotPlug.js

@@ -10,7 +10,9 @@ class SplitsChatbotPlug {
    * 
    */
 
-  constructor() {}
+  constructor(log) {
+    this.log = log;
+  }
 
   exec(pipeline) {
     let message = pipeline.message;

package/tiledeskChatbotPlugs/WebhookChatbotPlug.js

@@ -3,10 +3,11 @@ const winston = require('../utils/winston');
 
 class WebhookChatbotPlug {
 
-  constructor(supportRequest, webhookurl, token) {
+  constructor(supportRequest, webhookurl, token, log) {
     this.supportRequest = supportRequest;
     this.webhookurl = webhookurl;
     this.token = token;
+    this.log = log;
   }
 
   exec(pipeline) {
@@ -100,18 +101,19 @@ class WebhookChatbotPlug {
             callback(null, res.data);
           }
         }
-      });
+      }, this.log
+    );
   }
 
   // ************************************************
   // ****************** HTTP REQUEST ****************
   // ************************************************
 
-  static myrequest(options, callback) {
-
+  static myrequest(options, callback, log) {
+    if (log) {
       winston.debug("(WebhookChatbotPlug) myrequest API URL:" + options.url);
       winston.debug("(WebhookChatbotPlug) myrequest Options:", options);
-
+    }
     axios(
       {
         url: options.url,
@@ -120,11 +122,11 @@ class WebhookChatbotPlug {
         headers: options.headers
       })
     .then(function (res) {
-
+      if (log) {
         winston.debug("(WebhookChatbotPlug) myrequest Response for url:", options.url);
         winston.debug("(WebhookChatbotPlug) myrequest Response headers:\n", res.headers);
         winston.debug("(WebhookChatbotPlug) myrequest Response body:\n", res.data);
-
+      }
       if (callback) {
         callback(null, res);
       }

package/tiledeskChatbotPlugs/directives/DEPRECATED_DirIfNotOpenHours.js

@@ -12,7 +12,8 @@ class DirIfNotOpenHours {
       projectId: context.projectId,
       token: context.token,
       APIURL: context.TILEDESK_APIURL,
-      APIKEY: "___"
+      APIKEY: "___",
+      log: context.log
     });
     // this.intentDir = config.intentDir;
     // let context =  {
@@ -21,16 +22,19 @@ class DirIfNotOpenHours {
     //   requestId: supportRequest,
     //   APIURL: API_URL,
     //   TILEBOT_ENDPOINT:TILEBOT_ENDPOINT,
-    //   departmentId: depId
+    //   departmentId: depId,
+    //   log: false
     // }
     this.intentDir = new DirIntent(
       {
         API_ENDPOINT: context.TILEDESK_APIURL,
         TILEBOT_ENDPOINT: context.TILEBOT_ENDPOINT,
         supportRequest: context.supportRequest,
-        token: context.token
+        token: context.token,
+        log: context.log
       }
     );
+    this.log = context.log;
   }
 
   execute(directive, callback) {
@@ -54,6 +58,7 @@ class DirIfNotOpenHours {
   go(action, callback) {
     const intentName = action.body.intentName;
     if (!intentName) {
+      if (this.log) {console.log("Invalid intent name for If-open-hours");}
       callback();
     }
     let intentDirective = {
@@ -64,11 +69,13 @@ class DirIfNotOpenHours {
       }
     }
     this.tdclient.openNow((err, result) => {
+      if (this.log) {console.log("openNow():", result);}
       if (err) {
         console.error("DirIfNotOpenHours Error:", err);
         callback();
       }
       else if (result && !result.isopen) {
+        if (this.log) {console.log("executing the action on 'closed'");}
         this.intentDir.execute(intentDirective, () => {
           callback();
         });

package/tiledeskChatbotPlugs/directives/DEPRECATED_DirIfOpenHours.js

@@ -12,7 +12,8 @@ class DirIfOpenHours {
       projectId: context.projectId,
       token: context.token,
       APIURL: context.TILEDESK_APIURL,
-      APIKEY: "___"
+      APIKEY: "___",
+      log: context.log
     });
     // let context =  {
     //   projectId: projectId,
@@ -21,6 +22,7 @@ class DirIfOpenHours {
     //   APIURL: API_URL,
     //   TILEBOT_ENDPOINT:TILEBOT_ENDPOINT,
     //   departmentId: depId,
+    //   log: false
     // }
     this.intentDir = new DirIntent(
       {
@@ -28,8 +30,10 @@ class DirIfOpenHours {
         TILEBOT_ENDPOINT: context.TILEBOT_ENDPOINT,
         supportRequest: context.supportRequest,
         token: context.token,
+        log: context.log
       }
-    )
+    );
+    this.log = context.log;
   }
 
   execute(directive, callback) {
@@ -52,6 +56,7 @@ class DirIfOpenHours {
   go(action, callback) {
     const intentName = action.body.intentName;
     if (!intentName) {
+      if (this.log) {console.log("Invalid intent name for If-open-hours");}
       callback();
     }
     let intentDirective = {
@@ -62,11 +67,13 @@ class DirIfOpenHours {
       }
     }
     this.tdclient.openNow((err, result) => {
+      if (this.log) {console.log("openNow():", result);}
       if (err) {
         console.error("DirIfOpenHours Error:", err);
         callback();
       }
       else if (result && result.isopen) {
+        if (this.log) {console.log("executing the action on 'open'");}
         this.intentDir.execute(intentDirective, () => {
           callback();
         });

package/tiledeskChatbotPlugs/directives/DirAddTags.js

@@ -8,7 +8,6 @@ const { TiledeskChatbotUtil } = require("../../utils/TiledeskChatbotUtil");
 const req = require("express/lib/request");
 const { update } = require("../../models/faq");
 const { TiledeskClient } = require("@tiledesk/tiledesk-client");
-const { Logger } = require("../../Logger");
 require('dotenv').config();
 const winston = require('../../utils/winston');
 const httpUtils = require("../../utils/HttpUtils");
@@ -25,31 +24,28 @@ class DirAddTags {
     this.requestId = this.context.requestId;
     this.API_ENDPOINT = this.context.API_ENDPOINT;
     this.log = context.log;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft });
 
     this.tdClient = new TiledeskClient({
       projectId: this.context.projectId,
       token: this.context.token,
       APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
+      APIKEY: "___",
+      log: this.log
     });
   }
 
   execute(directive, callback) {
-    winston.verbose("Execute AddTags action");
-    this.logger.error("Execute AddTags directive")
+    winston.verbose("Execute AddTags directive");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
-      this.logger.error("Incorrect action for ", directive.name, directive)
-      winston.debug("Incorrect directive: ", directive);
+      winston.warn("Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
-      this.logger.info("Acion AddTag completed");
       callback(stop);
     })
   }
@@ -70,7 +66,6 @@ class DirAddTags {
     pushToList = action.pushToList
 
     if (!action.tags || action.tags === '') {
-      this.logger.error("Add tags Error: tags attribute is mandatory");
       winston.error("(DirAddTags) Error: tags attribute is mandatory")
       await this.chatbot.addParameter("flowError", "Add tags Error: tags attribute is mandatory");
       callback();
@@ -91,7 +86,6 @@ class DirAddTags {
     if(target === 'request'){
       
       let newTags = filled_tags.split(',').filter(tag => tag !== '').map(el => el.trim())
-      this.logger.debug("Adding following tags to conversation: ", newTags)
 
       if(action.pushToList){
         newTags.forEach(async (tag) => {
@@ -105,7 +99,6 @@ class DirAddTags {
 
       winston.debug('(DirAddTags) UPDATE request with newTags', newTags)
       let updatedRequest = await this.updateRequestWithTags(newTags)
-      this.logger.info("Tags added to conversation")
       if(!updatedRequest){
         callback();
         return;
@@ -116,7 +109,6 @@ class DirAddTags {
     /** use case: LEAD */
     if(target === 'lead'){
       let newTags = filled_tags.split(',').filter(tag => tag !== '').map(el => el.trim())
-      this.logger.debug("Adding following tags to lead: ", newTags)
 
       let request = await this.tdClient.getRequestById(this.requestId);
       winston.debug('(DirAddTags) request detail: ', request)
@@ -138,7 +130,6 @@ class DirAddTags {
 
       winston.debug('(DirAddTags) UPDATE lead with newTags ', newTags)
       let updatedLead = await this.updateLeadWithTags(request.lead._id, newTags)
-      this.logger.info("Tags added to lead")
       if(!updatedLead){
         callback();
         return;
@@ -183,7 +174,6 @@ class DirAddTags {
       httpUtils.request(
         HTTPREQUEST, async (err, resbody) => {
           if (err) {
-            this.logger.error("Add tags to list error ", err?.response?.data)
             winston.error("(httprequest) DirAddTags add tags to list err: ", err);
             resolve(true)
           } else {
@@ -218,7 +208,6 @@ class DirAddTags {
       httpUtils.request(
         HTTPREQUEST, async (err, resbody) => {
           if (err) {
-            this.logger.error("Add tag to conversation error ", err?.response?.data);
             winston.error("(httprequest) DirAddTags patch request with new tags err: ", err);
             resolve(true)
           } else {
@@ -248,7 +237,6 @@ class DirAddTags {
       httpUtils.request(
         HTTPREQUEST, async (err, resbody) => {
           if (err) {
-            this.logger.error("Add tag to lead error ", err?.response?.data);
             winston.error("(httprequest) DirAddTags put lead with new tags err: ", err);
             resolve(true)
           } else {

package/tiledeskChatbotPlugs/directives/DirAiPrompt.js

@@ -11,7 +11,6 @@ const Utils = require("../../utils/HttpUtils");
 const utils = require("../../utils/HttpUtils");
 const httpUtils = require("../../utils/HttpUtils");
 const integrationService = require("../../services/IntegrationService");
-const { Logger } = require("../../Logger");
 
 
 class DirAiPrompt {
@@ -29,24 +28,20 @@ class DirAiPrompt {
     this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
     this.log = context.log;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft });
   }
 
   execute(directive, callback) {
     winston.verbose("Execute AiPrompt directive");
-    this.logger.error("AiPrompt: executing action");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
-      this.logger.error("AiPrompt incorrect action ", directive)
       winston.debug("DirAiPrompt Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
-      this.logger.info("AiPrompt: action completed");
       callback(stop);
     })
   }
@@ -70,7 +65,6 @@ class DirAiPrompt {
     winston.debug("DirAskGPTV2 falseIntent", falseIntent)
 
     await this.checkMandatoryParameters(action).catch( async (missing_param) => {
-      this.logger.error(`AiPrompt: missing attribute '${missing_param}'`);
       await this.chatbot.addParameter("flowError", "AiPrompt Error: '" + missing_param + "' attribute is undefined");
       if (falseIntent) {
         await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
@@ -92,7 +86,6 @@ class DirAiPrompt {
     const filled_context = filler.fill(action.context, requestVariables);
 
     if (action.history) {
-      this.logger.info("AiPrompt: using chat transcript");
       let transcript_string = await TiledeskChatbot.getParameterStatic(
         this.context.tdcache,
         this.context.requestId,
@@ -103,7 +96,6 @@ class DirAiPrompt {
         transcript = await TiledeskChatbotUtil.transcriptJSON(transcript_string);
         winston.debug("DirAiPrompt transcript: ", transcript)
       } else {
-        this.logger.warn("AiPrompt: no chat transcript found, skipping history translation");
         winston.verbose("DirAiPrompt transcript_string is undefined. Skip JSON translation for chat history")
       }
     }
@@ -120,7 +112,6 @@ class DirAiPrompt {
 
     if (action.llm === 'ollama') {
       ollama_integration = await integrationService.getIntegration(this.projectId, action.llm, this.token).catch( async (err) => {
-        this.logger.error("AiPrompt: Error getting ollama integration.")
         winston.error("DirAiPrompt Error getting ollama integration: ", err);
         await this.chatbot.addParameter("flowError", "Ollama integration not found");
         if (falseIntent) {
@@ -136,7 +127,6 @@ class DirAiPrompt {
       key = await integrationService.getKeyFromIntegrations(this.projectId, action.llm, this.token);
   
       if (!key) {
-        this.logger.error("AiPrompt: llm key not found in integrations");
         winston.error("Error: DirAiPrompt llm key not found in integrations");
         await this.chatbot.addParameter("flowError", "AiPrompt Error: missing key for llm " + action.llm);
         if (falseIntent) {
@@ -199,7 +189,6 @@ class DirAiPrompt {
           } else {
             error = JSON.stringify(err.response.data);
           }
-          this.logger.error("AiPrompt: error executing action: ", error);
           if (falseIntent) {
             await this.chatbot.addParameter("flowError", "AiPrompt Error: " + error);
             await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
@@ -212,7 +201,6 @@ class DirAiPrompt {
 
           winston.debug("DirAiPrompt resbody: ", resbody);
           answer = resbody.answer;
-          this.logger.info("AiPrompt: answer: ", answer);
         
           await this.#assignAttributes(action, answer);
 
@@ -300,7 +288,6 @@ class DirAiPrompt {
     }
     if (result === true) {
       if (trueIntentDirective) {
-        this.logger.info("AiPrompt: executing true condition");
         this.intentDir.execute(trueIntentDirective, () => {
           if (callback) {
             callback();
@@ -308,7 +295,6 @@ class DirAiPrompt {
         })
       }
       else {
-        this.logger.info("AiPrompt: no block connected to true condition");
         winston.debug("DirAiPrompt No trueIntentDirective specified");
         if (callback) {
           callback();
@@ -317,7 +303,6 @@ class DirAiPrompt {
     }
     else {
       if (falseIntentDirective) {
-        this.logger.info("AiPrompt: executing false condition");
         this.intentDir.execute(falseIntentDirective, () => {
           if (callback) {
             callback();
@@ -325,7 +310,6 @@ class DirAiPrompt {
         });
       }
       else {
-        this.logger.info("AiPrompt: no block connected to false condition");
         winston.debug("DirAiPrompt No falseIntentDirective specified");
         if (callback) {
           callback();

package/tiledeskChatbotPlugs/directives/DirAskGPT.js

@@ -21,6 +21,7 @@ class DirAskGPT {
     this.token = this.context.token;
     this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
+    this.log = context.log;
   }
 
   execute(directive, callback) {