@tiledesk/tiledesk-tybot-connector 2.0.10-rc12 → 2.0.10-rc14

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "2.0.10-rc12",
+  "version": "2.0.10-rc14",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/tiledeskChatbotPlugs/directives/DirAddTags.js

@@ -24,14 +24,9 @@ class DirAddTags {
     this.tdcache = this.context.tdcache;
     this.requestId = this.context.requestId;
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
-
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+    
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirAiPrompt.js

@@ -26,9 +26,10 @@ class DirAiPrompt {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirAskGPT.js

@@ -19,8 +19,9 @@ class DirAskGPT {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
+    
+    this.intentDir = new DirIntent(context);
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirAskGPTV2.js

@@ -24,9 +24,10 @@ class DirAskGPTV2 {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirAssign.js

@@ -62,12 +62,6 @@ class DirAssign {
       const value = new TiledeskExpression().evaluateExpression(expression, variables);
       winston.debug("(DirAssign) executed expression: " + expression + " value: " + value);
       await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, variableName, value);
-      winston.debug("(DirAssign) Assigned: " + variableName + " = " + value);
-      const all_parameters = await TiledeskChatbot.allParametersStatic(this.context.tdcache, this.context.requestId);
-      for (const [key, value] of Object.entries(all_parameters)) {
-        const value_type = typeof value;
-        winston.debug("(DirAssign) request parameter: " + key + " value: " + value + " type: " + value_type)
-      }
 
       callback();
     }

package/tiledeskChatbotPlugs/directives/DirAssignFromFunction.js

@@ -13,12 +13,7 @@ class DirAssignFromFunction {
     this.tdcache = context.tdcache;
     this.API_ENDPOINT = context.API_ENDPOINT;
 
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
   }
 
   async execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirAssistant.js

@@ -18,9 +18,10 @@ class DirAssistant {
     this.requestId = context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirBrevo.js

@@ -19,9 +19,10 @@ class DirBrevo {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirCaptureUserReply.js

@@ -16,8 +16,9 @@ class DirCaptureUserReply {
     this.chatbot = context.chatbot;
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;
+    
     this.intentDir = new DirIntent(context);
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirClearTranscript.js

@@ -10,7 +10,8 @@ class DirClearTranscript {
         }
         this.context = context;
         this.requestId = context.requestId;
-        this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+        
+        this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
     }
     
     execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirClose.js

@@ -14,14 +14,9 @@ class DirClose {
         this.requestId = context.requestId;
         this.chatbot = context.chatbot;
         this.API_ENDPOINT = context.API_ENDPOINT;
-        this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
-
-        this.tdClient = new TiledeskClient({
-            projectId: this.context.projectId,
-            token: this.context.token,
-            APIURL: this.API_ENDPOINT,
-            APIKEY: "___"
-        });
+        
+        this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+        this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
     }
     
     execute(directive, callback) {
@@ -33,7 +28,7 @@ class DirClose {
                 winston.error("(DirClose) Error: ", err);
             }
             else {
-                this.logger.verbose("[Close] Request closed");
+                this.logger.info("[Close] Request closed");
                 await this.chatbot.deleteParameter(TiledeskChatbotConst.USER_INPUT);
             }
             this.logger.info("[Close] Action completed");

package/tiledeskChatbotPlugs/directives/DirCode.js

@@ -12,7 +12,8 @@ class DirCode {
     }
     this.context = context;
     this.requestId = this.context.requestId;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirCondition.js

@@ -13,8 +13,9 @@ class DirCondition {
     }
     this.context = context;
     this.requestId = this.context.requestId;
+    
     this.intentDir = new DirIntent(context);
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirContactUpdate.js

@@ -20,14 +20,9 @@ class DirContactUpdate {
     this.token = context.token;
     this.tdcache = context.tdcache;
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
-
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+    
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirCustomerio.js

@@ -19,9 +19,10 @@ class DirCustomerio {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirDeflectToHelpCenter.js

@@ -14,12 +14,7 @@ class DirDeflectToHelpCenter {
     this.context = context;
     this.API_ENDPOINT = context.API_ENDPOINT;
 
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___", log: this.log });
   }
 
   async execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirDeleteVariable.js

@@ -13,7 +13,8 @@ class DirDeleteVariable {
     }
     this.context = context;
     this.requestId = this.context.requestId;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   async execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirDepartment.js

@@ -12,14 +12,9 @@ class DirDepartment {
     this.requestId = context.requestId;
     this.API_ENDPOINT = context.API_ENDPOINT;
     this.log = context.log;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
-
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+    
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
   }
 
   execute(directive, callback) {
@@ -101,7 +96,7 @@ class DirDepartment {
                 this.logger.error("[Change Department] Unable to trigger bot");
                 winston.error("(DirDepartment) Error sending hidden message: " + err.message)
               } else {
-                this.logger.verbose("[Change Department] Bot triggered");
+                this.logger.debug("[Change Department] Bot triggered");
                 winston.debug("(DirDepartment) Hidden message sent.");
 
               }
@@ -110,7 +105,7 @@ class DirDepartment {
         }
       }
       else {
-        this.logger.verbose("[Change Department] No triggering bot");
+        this.logger.debug("[Change Department] No triggering bot");
         winston.debug("(DirDepartment) No action.triggerBot");
         callback();
       }

package/tiledeskChatbotPlugs/directives/DirFireTiledeskEvent.js

@@ -10,14 +10,10 @@ class DirFireTiledeskEvent {
     }
 
     this.context = context;
-
+    this.log = context.log;
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+    
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___", log: this.log });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirForm.js

@@ -14,17 +14,11 @@ class DirForm {
     this.chatbot = context.chatbot;
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;
-    this.intentDir = new DirIntent(context);
-
-    console.log("\n\n\nDIR FORMmmm")
+    this.log = context.log;
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
-
+    
+    this.intentDir = new DirIntent(context);
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___", log: this.log });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirGptTask.js

@@ -23,9 +23,10 @@ class DirGptTask {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirGptTask_OLD.js

@@ -16,8 +16,10 @@ class DirGptTask {
     this.context = context;
     this.tdcache = this.context.tdcache;
     this.requestId = this.context.requestId;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
+    this.log = context.log;
+    
+    this.intentDir = new DirIntent(context);
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirHubspot.js

@@ -19,9 +19,10 @@ class DirHubspot {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirIfOnlineAgents.js

@@ -11,15 +11,11 @@ class DirIfOnlineAgents {
     }
 
     this.context = context;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = context.API_ENDPOINT;
-
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+    this.log = context.log;
+    
+    this.intentDir = new DirIntent(context);
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___", log: this.log });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirIfOnlineAgentsV2.js

@@ -16,16 +16,11 @@ class DirIfOnlineAgentsV2 {
     this.context = context;
     this.chatbot = context.chatbot;
     this.requestId = this.context.requestId;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
-
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
 
   }
 

package/tiledeskChatbotPlugs/directives/DirIfOpenHours.js

@@ -16,8 +16,9 @@ class DirIfOpenHours {
     this.context = context;
     this.requestId = this.context.requestId;
     this.API_ENDPOINT = context.API_ENDPOINT;
+    
     this.intentDir = new DirIntent(context);
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirIfOpenHours_OLD.js

@@ -11,15 +11,11 @@ class DirIfOpenHours {
     }
 
     this.context = context;
-    this.intentDir = new DirIntent(context);
-
+    this.log = context.log;
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+
+    this.intentDir = new DirIntent(context);
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___", log: this.log });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirJSONCondition.js

@@ -13,8 +13,9 @@ class DirJSONCondition {
     this.context = context;
     this.chatbot = context.chatbot;
     this.requestId = this.context.requestId;
+    
     this.intentDir = new DirIntent(context);
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirMake.js

@@ -16,8 +16,9 @@ class DirMake {
     this.context = context;
     this.tdcache = this.context.tdcache;
     this.requestId = this.context.requestId;
+    
     this.intentDir = new DirIntent(context);
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirMessage.js

@@ -18,12 +18,7 @@ class DirMessage {
     this.token = context.token;
     this.supportRequest = this.context.supportRequest
 
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___", log: this.log });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirMoveToAgent.js

@@ -14,16 +14,10 @@ class DirMoveToAgent {
     this.context = context;
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
-
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
     
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" }); 
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirMoveToUnassigned.js

@@ -13,15 +13,10 @@ class DirMoveToUnassigned {
     }
     this.context = context;
     this.requestId = context.requestId;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
-
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+    
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirQapla.js

@@ -20,9 +20,10 @@ class DirQapla {
     this.requestId = this.context.requestId;
     this.projectId = this.context.projectId;
     this.token = this.context.token;
-    this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    
+    this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirRandomReply.js

@@ -16,15 +16,10 @@ class DirRandomReply {
     this.requestId = context.requestId;
     this.token = context.token;
     this.tdcache = context.tdcache;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
-
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+    
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirRemoveCurrentBot.js

@@ -12,12 +12,7 @@ class DirRemoveCurrentBot {
     this.requestId = context.requestId;
     this.API_ENDPOINT = context.API_ENDPOINT;
 
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___", log: this.log });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirReplaceBot.js

@@ -12,15 +12,10 @@ class DirReplaceBot {
     }
     this.context = context;
     this.requestId = context.requestId;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
-
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+    
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirReplaceBotV2.js

@@ -6,6 +6,7 @@ const axios = require("axios").default;
 let https = require("https");
 const winston = require('../../utils/winston');
 const httpUtils = require('../../utils/HttpUtils');
+const { Logger } = require('../../Logger');
 
 class DirReplaceBotV2 {
 
@@ -15,15 +16,10 @@ class DirReplaceBotV2 {
     }
     this.context = context;
     this.requestId = context.requestId;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
-
     this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___"
-    });
+    
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest?.draft, intent_id: this.context.reply?.attributes?.intent_info?.intent_id });
+    this.tdClient = new TiledeskClient({ projectId: this.context.projectId, token: this.context.token, APIURL: this.API_ENDPOINT, APIKEY: "___" });
   }
 
   execute(directive, callback) {