@tiledesk/tiledesk-tybot-connector 2.0.10-rc10 → 2.0.10-rc12

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "2.0.10-rc10",
+  "version": "2.0.10-rc12",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/tiledeskChatbotPlugs/directives/DirAddTags.js

@@ -24,8 +24,7 @@ class DirAddTags {
     this.tdcache = this.context.tdcache;
     this.requestId = this.context.requestId;
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.log = context.log;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
 
     this.tdClient = new TiledeskClient({
       projectId: this.context.projectId,
@@ -36,8 +35,8 @@ class DirAddTags {
   }
 
   execute(directive, callback) {
+    this.logger.info("[Add Tag] Executing action")
     winston.verbose("Execute AddTags action");
-    this.logger.error("Execute AddTags directive")
     let action;
     if (directive.action) {
       action = directive.action;
@@ -49,7 +48,7 @@ class DirAddTags {
       return;
     }
     this.go(action, (stop) => {
-      this.logger.info("Acion AddTag completed");
+      this.logger.info("[Add Tag] Action completed");
       callback(stop);
     })
   }
@@ -70,7 +69,7 @@ class DirAddTags {
     pushToList = action.pushToList
 
     if (!action.tags || action.tags === '') {
-      this.logger.error("Add tags Error: tags attribute is mandatory");
+      this.logger.error("[Add Tag] tags attribute is mandatory");
       winston.error("(DirAddTags) Error: tags attribute is mandatory")
       await this.chatbot.addParameter("flowError", "Add tags Error: tags attribute is mandatory");
       callback();
@@ -91,7 +90,7 @@ class DirAddTags {
     if(target === 'request'){
       
       let newTags = filled_tags.split(',').filter(tag => tag !== '').map(el => el.trim())
-      this.logger.debug("Adding following tags to conversation: ", newTags)
+      this.logger.debug("[Add Tag] Adding following tags to conversation: ", newTags)
 
       if(action.pushToList){
         newTags.forEach(async (tag) => {
@@ -105,7 +104,7 @@ class DirAddTags {
 
       winston.debug('(DirAddTags) UPDATE request with newTags', newTags)
       let updatedRequest = await this.updateRequestWithTags(newTags)
-      this.logger.info("Tags added to conversation")
+      this.logger.info("[Add Tag] Tags added to conversation")
       if(!updatedRequest){
         callback();
         return;
@@ -116,7 +115,7 @@ class DirAddTags {
     /** use case: LEAD */
     if(target === 'lead'){
       let newTags = filled_tags.split(',').filter(tag => tag !== '').map(el => el.trim())
-      this.logger.debug("Adding following tags to lead: ", newTags)
+      this.logger.debug("[Add Tag] Adding following tags to lead: ", newTags)
 
       let request = await this.tdClient.getRequestById(this.requestId);
       winston.debug('(DirAddTags) request detail: ', request)
@@ -138,7 +137,7 @@ class DirAddTags {
 
       winston.debug('(DirAddTags) UPDATE lead with newTags ', newTags)
       let updatedLead = await this.updateLeadWithTags(request.lead._id, newTags)
-      this.logger.info("Tags added to lead")
+      this.logger.info("[Add Tag] Tags added to lead")
       if(!updatedLead){
         callback();
         return;
@@ -183,7 +182,7 @@ class DirAddTags {
       httpUtils.request(
         HTTPREQUEST, async (err, resbody) => {
           if (err) {
-            this.logger.error("Add tags to list error ", err?.response?.data)
+            this.logger.error("[Add Tag] Add tags to list error ", err?.response?.data)
             winston.error("(httprequest) DirAddTags add tags to list err: ", err);
             resolve(true)
           } else {
@@ -218,7 +217,7 @@ class DirAddTags {
       httpUtils.request(
         HTTPREQUEST, async (err, resbody) => {
           if (err) {
-            this.logger.error("Add tag to conversation error ", err?.response?.data);
+            this.logger.error("[Add Tag] Add tag to conversation error ", err?.response?.data);
             winston.error("(httprequest) DirAddTags patch request with new tags err: ", err);
             resolve(true)
           } else {
@@ -248,7 +247,7 @@ class DirAddTags {
       httpUtils.request(
         HTTPREQUEST, async (err, resbody) => {
           if (err) {
-            this.logger.error("Add tag to lead error ", err?.response?.data);
+            this.logger.error("[Add Tag] Add tag to lead error ", err?.response?.data);
             winston.error("(httprequest) DirAddTags put lead with new tags err: ", err);
             resolve(true)
           } else {

package/tiledeskChatbotPlugs/directives/DirAiPrompt.js

@@ -28,25 +28,24 @@ class DirAiPrompt {
     this.token = this.context.token;
     this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.log = context.log;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[AI Prompt] Executing action");
     winston.verbose("Execute AiPrompt directive");
-    this.logger.error("AiPrompt: executing action");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
-      this.logger.error("AiPrompt incorrect action ", directive)
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.debug("DirAiPrompt Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
-      this.logger.info("AiPrompt: action completed");
+      this.logger.info("[AI Prompt] Action completed");
       callback(stop);
     })
   }
@@ -70,7 +69,7 @@ class DirAiPrompt {
     winston.debug("DirAskGPTV2 falseIntent", falseIntent)
 
     await this.checkMandatoryParameters(action).catch( async (missing_param) => {
-      this.logger.error(`AiPrompt: missing attribute '${missing_param}'`);
+      this.logger.error(`[AI Prompt] missing attribute '${missing_param}'`);
       await this.chatbot.addParameter("flowError", "AiPrompt Error: '" + missing_param + "' attribute is undefined");
       if (falseIntent) {
         await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
@@ -92,7 +91,7 @@ class DirAiPrompt {
     const filled_context = filler.fill(action.context, requestVariables);
 
     if (action.history) {
-      this.logger.info("AiPrompt: using chat transcript");
+      this.logger.info("[AI Prompt] using chat transcript");
       let transcript_string = await TiledeskChatbot.getParameterStatic(
         this.context.tdcache,
         this.context.requestId,
@@ -103,7 +102,7 @@ class DirAiPrompt {
         transcript = await TiledeskChatbotUtil.transcriptJSON(transcript_string);
         winston.debug("DirAiPrompt transcript: ", transcript)
       } else {
-        this.logger.warn("AiPrompt: no chat transcript found, skipping history translation");
+        this.logger.warn("[AI Prompt] no chat transcript found, skipping history translation");
         winston.verbose("DirAiPrompt transcript_string is undefined. Skip JSON translation for chat history")
       }
     }
@@ -120,7 +119,7 @@ class DirAiPrompt {
 
     if (action.llm === 'ollama') {
       ollama_integration = await integrationService.getIntegration(this.projectId, action.llm, this.token).catch( async (err) => {
-        this.logger.error("AiPrompt: Error getting ollama integration.")
+        this.logger.error("[AI Prompt] Error getting ollama integration.")
         winston.error("DirAiPrompt Error getting ollama integration: ", err);
         await this.chatbot.addParameter("flowError", "Ollama integration not found");
         if (falseIntent) {
@@ -136,7 +135,7 @@ class DirAiPrompt {
       key = await integrationService.getKeyFromIntegrations(this.projectId, action.llm, this.token);
   
       if (!key) {
-        this.logger.error("AiPrompt: llm key not found in integrations");
+        this.logger.error("[AI Prompt] llm key not found in integrations");
         winston.error("Error: DirAiPrompt llm key not found in integrations");
         await this.chatbot.addParameter("flowError", "AiPrompt Error: missing key for llm " + action.llm);
         if (falseIntent) {
@@ -199,7 +198,7 @@ class DirAiPrompt {
           } else {
             error = JSON.stringify(err.response.data);
           }
-          this.logger.error("AiPrompt: error executing action: ", error);
+          this.logger.error("[AI Prompt] error executing action: ", error);
           if (falseIntent) {
             await this.chatbot.addParameter("flowError", "AiPrompt Error: " + error);
             await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
@@ -212,7 +211,7 @@ class DirAiPrompt {
 
           winston.debug("DirAiPrompt resbody: ", resbody);
           answer = resbody.answer;
-          this.logger.info("AiPrompt: answer: ", answer);
+          this.logger.info("[AI Prompt] answer: ", answer);
         
           await this.#assignAttributes(action, answer);
 
@@ -300,7 +299,7 @@ class DirAiPrompt {
     }
     if (result === true) {
       if (trueIntentDirective) {
-        this.logger.info("AiPrompt: executing true condition");
+        this.logger.info("[AI Prompt] executing true condition");
         this.intentDir.execute(trueIntentDirective, () => {
           if (callback) {
             callback();
@@ -308,7 +307,7 @@ class DirAiPrompt {
         })
       }
       else {
-        this.logger.info("AiPrompt: no block connected to true condition");
+        this.logger.info("[AI Prompt] no block connected to true condition");
         winston.debug("DirAiPrompt No trueIntentDirective specified");
         if (callback) {
           callback();
@@ -317,7 +316,7 @@ class DirAiPrompt {
     }
     else {
       if (falseIntentDirective) {
-        this.logger.info("AiPrompt: executing false condition");
+        this.logger.info("[AI Prompt] executing false condition");
         this.intentDir.execute(falseIntentDirective, () => {
           if (callback) {
             callback();
@@ -325,7 +324,7 @@ class DirAiPrompt {
         });
       }
       else {
-        this.logger.info("AiPrompt: no block connected to false condition");
+        this.logger.info("[AI Prompt] no block connected to false condition");
         winston.debug("DirAiPrompt No falseIntentDirective specified");
         if (callback) {
           callback();

package/tiledeskChatbotPlugs/directives/DirAskGPTV2.js

@@ -26,12 +26,11 @@ class DirAskGPTV2 {
     this.token = this.context.token;
     this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    this.log = context.log;
-    this.logger = new Logger({ request_id: this.requestId, dev: this.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
   }
 
   execute(directive, callback) {
-    this.logger.info("Execute AskKnowledgeBase action")
+    this.logger.info("[Ask Knowledge Base] Executing action");
     winston.debug("DirAskGPTV2 directive: ", directive);
     let action;
     if (directive.action) {
@@ -44,7 +43,7 @@ class DirAskGPTV2 {
       return;
     }
     this.go(action, (stop) => {
-      this.logger.info("Acion AskKnowledgeBase completed");
+      this.logger.info("[Ask Knowledge Base] Action completed");
       callback(stop);
     })
   }
@@ -92,7 +91,7 @@ class DirAskGPTV2 {
     let source = null;
 
     if (!action.question || action.question === '') {
-      this.logger.error("AskKnowledgeBase question attribute is mandatory");
+      this.logger.error("[Ask Knowledge Base] question attribute is mandatory");
       winston.error("DirAskGPTV2 Error: question attribute is mandatory. Executing condition false...");
       await this.#assignAttributes(action, answer, source);
       if (falseIntent) {
@@ -136,7 +135,7 @@ class DirAskGPTV2 {
     const filled_context = filler.fill(action.context, requestVariables)
 
     if (action.history) {
-      this.logger.info("AskKnowledgeBase: use chat transcript")
+      this.logger.info("[Ask Knowledge Base] use chat transcript")
       let transcript_string = await TiledeskChatbot.getParameterStatic(
         this.context.tdcache,
         this.context.requestId,
@@ -148,7 +147,7 @@ class DirAskGPTV2 {
         transcript = await TiledeskChatbotUtil.transcriptJSON(transcript_string);
         winston.debug("DirAskGPTV2 transcript ", transcript)
       } else {
-        this.logger.warn("AskKnowledgeBase: chat transcript is undefined. Skip JSON translation for chat history.");
+        this.logger.warn("[Ask Knowledge Base] chat transcript is undefined. Skip JSON translation for chat history.");
         winston.verbose("DirAskGPT transcript_string is undefined. Skip JSON translation for chat history")
       }
     }
@@ -158,7 +157,7 @@ class DirAskGPTV2 {
 
     let key = await integrationService.getKeyFromIntegrations(this.projectId, 'openai', this.token);
     if (!key) {
-      this.logger.debug("AskKnowledgeBase OpenAI key not found in Integration. Using shared OpenAI key");
+      this.logger.debug("[Ask Knowledge Base] OpenAI key not found in Integration. Using shared OpenAI key");
       winston.verbose("DirAskGPTV2 - Key not found in Integrations. Searching in kb settings...");
       key = await this.getKeyFromKbSettings();
     }
@@ -168,7 +167,7 @@ class DirAskGPTV2 {
       key = process.env.GPTKEY;
       publicKey = true;
     } else {
-      this.logger.debug("AskKnowledgeBase use your own OpenAI key")
+      this.logger.debug("[Ask Knowledge Base] use your own OpenAI key")
     }
 
     if (!key) {
@@ -186,7 +185,7 @@ class DirAskGPTV2 {
     if (publicKey === true) {
       let keep_going = await this.checkQuoteAvailability();
       if (keep_going === false) {
-        this.logger.warn("AskKnowledgeBase Tokens quota exceeded. Skip the action")
+        this.logger.warn("[Ask Knowledge Base] Tokens quota exceeded. Skip the action")
         winston.verbose("DirAskGPTV2 - Quota exceeded for tokens. Skip the action")
         await this.chatbot.addParameter("flowError", "AskGPT Error: tokens quota exceeded");
         await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
@@ -200,17 +199,17 @@ class DirAskGPTV2 {
     if (action.namespaceAsName) {
       // Namespace could be an attribute
       const filled_namespace = filler.fill(action.namespace, requestVariables)
-      this.logger.debug("AskKnowledgeBase Searching namespace by name ", filled_namespace);
+      this.logger.debug("[Ask Knowledge Base] Searching namespace by name ", filled_namespace);
       ns = await this.getNamespace(filled_namespace, null);
       namespace = ns?.id;
       winston.verbose("DirAskGPTV2 - Retrieved namespace id from name " + namespace);
     } else {
-      this.logger.debug("AskKnowledgeBase Searching namespace by id ", namespace);
+      this.logger.debug("[Ask Knowledge Base] Searching namespace by id ", namespace);
       ns = await this.getNamespace(null, namespace);
     }
 
     if (!ns) {
-      this.logger.error("AskKnowledgeBase Namespace not found")
+      this.logger.error("[Ask Knowledge Base] Namespace not found")
       await this.#assignAttributes(action, answer);
       await this.chatbot.addParameter("flowError", "AskGPT Error: namespace not found");
       if (falseIntent) {
@@ -229,7 +228,7 @@ class DirAskGPTV2 {
     }
     
     if (!namespace) {
-      this.logger.error("AskKnowledgeBase Namespace is undefined")
+      this.logger.error("[Ask Knowledge Base] Namespace is undefined")
       winston.verbose("DirAskGPTV2 - Error: namespace is undefined")
       if (falseIntent) {
         await this.chatbot.addParameter("flowError", "AskGPT Error: namespace is undefined");

package/tiledeskChatbotPlugs/directives/DirAssistant.js

@@ -6,6 +6,7 @@ const { DirIntent } = require('./DirIntent');
 const winston = require('../../utils/winston')
 const httpUtils = require('../../utils/HttpUtils');
 const integrationService = require('../../services/IntegrationService');
+const { Logger } = require('../../Logger');
 
 class DirAssistant {
   constructor(context) {
@@ -19,20 +20,24 @@ class DirAssistant {
     this.token = this.context.token;
     this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = context.API_ENDPOINT;
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[ChatGPT Assistant] Executing action");
     winston.verbose("Execute Assistant directive");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
-      winston.warn("Incorrect directive: ", directive);
+      this.logger.error("Incorrect action for ", directive.name, directive)
+      winston.debug("Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[ChatGPT Assistant] Action completed");
       callback(stop);
     });
   }
@@ -77,6 +82,7 @@ class DirAssistant {
     }
     else {
       // TODO: LOG SETTINGS ERROR
+      this.logger.error("[ChatGPT Assistant] No assistantId provided");
       winston.error("(DirAssistant) Error: no assistantId.");
       callback();
       return;
@@ -88,6 +94,7 @@ class DirAssistant {
     }
     else {
       // TODO: LOG SETTINGS ERROR
+      this.logger.error("[ChatGPT Assistant] No prompt provided");
       winston.error("(DirAssistant) Error: no prompt.");
       callback();
       return;
@@ -98,6 +105,7 @@ class DirAssistant {
       assistantId = filler.fill(_assistantId, requestAttributes);
     }
     catch(error) {
+      this.logger.error("[ChatGPT Assistant] Error while filling assistantId");
       winston.error("(DirAssistant) Error while filling assistantId:", error);
     }
 
@@ -106,6 +114,7 @@ class DirAssistant {
       prompt = filler.fill(_prompt, requestAttributes);
     }
     catch(error) {
+      this.logger.error("[ChatGPT Assistant] Error while filling prompt");
       winston.error("(DirAssistant) Error while filling prompt:", error);
     }
 
@@ -128,6 +137,7 @@ class DirAssistant {
     let apikey = await this.getGPT_APIKEY();
     if (!apikey) {
       const reply = "OpenAI APIKEY is mandatory for ChatGPT Assistants. Add your personal OpenAI APIKEY in Settings > Integrations";
+      this.logger.error("[ChatGPT Assistant] OpenAI APIKEY is mandatory for ChatGPT Assistants. Add your personal OpenAI APIKEY in Settings > Integrations");
       winston.error("(DirAssistant) Error: " + reply)
       await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, assignErrorTo, reply);
       if (falseIntent) {

package/tiledeskChatbotPlugs/directives/DirBrevo.js

@@ -6,6 +6,7 @@ let https = require("https");
 require('dotenv').config();
 const winston = require('../../utils/winston');
 const integrationService = require("../../services/IntegrationService");
+const { Logger } = require("../../Logger");
 
 class DirBrevo {
 
@@ -20,20 +21,24 @@ class DirBrevo {
     this.token = this.context.token;
     this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = this.context.API_ENDPOINT;
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[Brevo] Executing action");
     winston.verbose("Execute DirBrevo directive");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.warn("(DirBrevo) Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[Brevo] Action completed");
       callback(stop);
     })
   }
@@ -68,6 +73,7 @@ class DirBrevo {
     winston.debug("(DirBrevo)  bodyParameters: ", bodyParameters);
 
     if (!bodyParameters || bodyParameters === '') {
+      this.logger.error("[Brevo] bodyParameters is undefined or null or empty string");
       winston.error("(DirBrevo) Error: bodyParameters is undefined or null or empty string");
       callback();
       return;
@@ -79,6 +85,7 @@ class DirBrevo {
     let key = await integrationService.getKeyFromIntegrations(this.projectId, 'Brevo', this.token);
     winston.debug("(DirBrevo) key: ", key)
     if (!key) {
+      this.logger.error("[Brevo] Key not found in Integrations");
       winston.debug("(DirBrevo)  - Key not found in Integrations.");
       if (falseIntent) {
         await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
@@ -139,6 +146,7 @@ class DirBrevo {
       BREVO_HTTPREQUEST, async (err, resbody) => {
         if (err) {
           if (callback) {
+            this.logger.error("[Brevo] Error response: ", err.response);
             winston.debug("(DirBrevo) err response: ", err.response)
             winston.debug("(DirBrevo)  err data:", err.response.data)
 
@@ -157,11 +165,6 @@ class DirBrevo {
                   error = err.response.data.message;
             }
 
-            winston.error("(DirBrevo)  DirBrevo err data result:", result); // CONTROLLA IL VALORE
-            winston.error("(DirBrevo) DirBrevo err data status:", status);
-            winston.error("(DirBrevo) DirBrevo err data error:", error);
-
-
             await this.#assignAttributes(action, status, result, error);
             if (falseIntent) {
               await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
@@ -177,6 +180,7 @@ class DirBrevo {
           let status = 201;
           let error = null;
           let result = JSON.stringify(resbody, null, 2).slice(2, -1);
+          this.logger.error("[Brevo] Result: ", result);
           await this.#assignAttributes(action, status, result, error);
           if (trueIntent) {
             await this.#executeCondition(true, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes)

package/tiledeskChatbotPlugs/directives/DirCaptureUserReply.js

@@ -2,6 +2,7 @@ const { Filler } = require('../Filler');
 const { TiledeskChatbot } = require('../../engine/TiledeskChatbot');
 const { DirIntent } = require('./DirIntent');
 const winston = require('../../utils/winston');
+const { Logger } = require('../../Logger');
 
 class DirCaptureUserReply {
   constructor(context) {
@@ -16,20 +17,24 @@ class DirCaptureUserReply {
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;
     this.intentDir = new DirIntent(context);
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[Capture User Reply] Executing action");
     winston.verbose("Execute CaptureUserReply directive");
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.warn("DirCaptureUserReply Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, () => {
+      this.logger.info("[Capture User Reply] Action completed");
       callback();
     });
   }

package/tiledeskChatbotPlugs/directives/DirClearTranscript.js

@@ -1,4 +1,5 @@
 
+const { Logger } = require('../../Logger');
 const { TiledeskChatbotUtil } = require('../../utils/TiledeskChatbotUtil');
 
 class DirClearTranscript {
@@ -9,10 +10,13 @@ class DirClearTranscript {
         }
         this.context = context;
         this.requestId = context.requestId;
+        this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
     }
     
     execute(directive, callback) {
+        this.logger.info("[Clear Transcript] Executing action");
         TiledeskChatbotUtil.clearConversationTranscript(this.context.chatbot, () => {
+            this.logger.info("[Clear Transcript] Action completed");
             callback();
         });
     }

package/tiledeskChatbotPlugs/directives/DirClose.js

@@ -2,6 +2,7 @@
 const { TiledeskClient } = require("@tiledesk/tiledesk-client");
 const { TiledeskChatbotConst } = require("../../engine/TiledeskChatbotConst");
 const winston = require('../../utils/winston');
+const { Logger } = require("../../Logger");
 
 class DirClose {
 
@@ -13,24 +14,29 @@ class DirClose {
         this.requestId = context.requestId;
         this.chatbot = context.chatbot;
         this.API_ENDPOINT = context.API_ENDPOINT;
+        this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
 
         this.tdClient = new TiledeskClient({
             projectId: this.context.projectId,
             token: this.context.token,
             APIURL: this.API_ENDPOINT,
-            APIKEY: "___",
+            APIKEY: "___"
         });
     }
     
     execute(directive, callback) {
+        this.logger.info("[Close] Executing action");
         winston.verbose("Execute Close directive");
         this.tdClient.closeRequest(this.requestId, async (err) => {
             if (err) {
+                this.logger.error("[Close] Closing request");
                 winston.error("(DirClose) Error: ", err);
             }
             else {
+                this.logger.verbose("[Close] Request closed");
                 await this.chatbot.deleteParameter(TiledeskChatbotConst.USER_INPUT);
             }
+            this.logger.info("[Close] Action completed");
             callback();
         });
     }

package/tiledeskChatbotPlugs/directives/DirCode.js

@@ -2,6 +2,7 @@ const { TiledeskChatbot } = require('../../engine/TiledeskChatbot');
 const { TiledeskExpression } = require('../../TiledeskExpression');
 const { TiledeskRequestVariables } = require('../TiledeskRequestVariables');
 const winston = require('../../utils/winston');
+const { Logger } = require('../../Logger');
 
 class DirCode {
 
@@ -10,20 +11,25 @@ class DirCode {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
+    this.requestId = this.context.requestId;
+    this.logger = new Logger({ request_id: this.requestId, dev: this.context.supportRequest.draft, intent_id: this.context.reply.attributes.intent_info.intent_id });
   }
 
   execute(directive, callback) {
+    this.logger.info("[Code] Executing action");
     winston.verbose("Execute Code directive");
     let action;
     if (directive.action) {
       action = directive.action
     }
     else {
+      this.logger.error("Incorrect action for ", directive.name, directive)
       winston.warn("DirCode Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
+      this.logger.info("[Code] Action completed");
       callback(stop);
     });
     
@@ -33,6 +39,7 @@ class DirCode {
     winston.debug("(DirCode) Action: ", action);
     const source_code = action.source;
     if (!source_code || source_code.trim() === "") {
+      this.logger.warn("[Code] Invalid source_code");
       winston.error("(DirCode) Invalid source_code");
       callback();
       return;
@@ -73,6 +80,7 @@ class DirCode {
 
     }
     catch(err) {
+      this.logger.error("[Code] An error occurred: ", err);
       winston.error("(DirCode)  An error occurred: ", err);
     }
     callback();