@tiledesk/tiledesk-tybot-connector 0.2.96 → 0.2.97

package/CHANGELOG.md

@@ -17,6 +17,12 @@ available on:
 - Added flowError on JSONCondition when result = null
 - Added fix on Filler -->
 
+# v0.2.97
+- Added support for "chatbotToken” attribute
+- Added new Action: clear_transcript
+- Exclude transcript generation when request type differs from "support-group-*"
+- "step" key reset on DirWait => this.chatbot.addParameter( step_key, 0 )
+
 # v0.2.96
 - Added timestamp (number) and now (Date Object) attributes
 

package/index.js

@@ -171,8 +171,10 @@ router.post('/ext/:botid', async (req, res) => {
   //   if (log) {console.log("forced conversion of \\\\start /start");}
   //   message.text = "/start";
   // }
-  await TiledeskChatbotUtil.updateRequestAttributes(chatbot, message, projectId, requestId);
-  await TiledeskChatbotUtil.updateConversationTranscript(chatbot, message);
+  await TiledeskChatbotUtil.updateRequestAttributes(chatbot, token, message, projectId, requestId);
+  if (requestId.startsWith("support-group-")) {
+    await TiledeskChatbotUtil.updateConversationTranscript(chatbot, message);
+  }
 
   let reply = null;
   try {

package/models/TiledeskChatbotConst.js

@@ -30,6 +30,7 @@ class TiledeskChatbotConst {
     static REQ_USER_LEAD_ID_KEY = "userLeadId";
     static REQ_USER_COMPANY_KEY = "userCompany";
     static REQ_TICKET_ID_KEY = "ticketId";
+    static REQ_CHATBOT_TOKEN = "chatbotToken";
     
 
     // static REQ_DEPARTMENT_ID_KEY = "tdDepartmentId";

package/models/TiledeskChatbotUtil.js

@@ -442,6 +442,13 @@ class TiledeskChatbotUtil {
         }
     }
 
+    static async clearConversationTranscript(chatbot, callback) {
+        await chatbot.addParameter("transcript", "");
+        if (callback) {
+            callback();
+        }
+    }
+
     static transcriptJSON(transcript) {
         const regexp = /(<.*>)/gm;
         const parts = transcript.split(regexp);
@@ -506,7 +513,7 @@ class TiledeskChatbotUtil {
         return message;
     }
 
-    static async updateRequestAttributes(chatbot, message, projectId, requestId) {
+    static async updateRequestAttributes(chatbot, chatbotToken, message, projectId, requestId) {
         // update request context
         try {
             if (chatbot.log) {console.log("Updating request variables. Message:", JSON.stringify(message));}
@@ -519,7 +526,10 @@ class TiledeskChatbotUtil {
             // TODO add projectName too
             await chatbot.addParameter(TiledeskChatbotConst.REQ_REQUEST_ID_KEY, requestId);
             if (chatbot.bot) {
-            await chatbot.addParameter(TiledeskChatbotConst.REQ_CHATBOT_NAME_KEY, chatbot.bot.name);
+                await chatbot.addParameter(TiledeskChatbotConst.REQ_CHATBOT_NAME_KEY, chatbot.bot.name);
+            }
+            if (chatbotToken) {
+                await chatbot.addParameter(TiledeskChatbotConst.REQ_CHATBOT_TOKEN, chatbotToken);
             }
             
             if (message.text && message.sender !== "_tdinternal") {

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "0.2.96",
+  "version": "0.2.97",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -50,6 +50,7 @@ const { DirAssistant } = require('./directives/DirAssistant');
 const { DirReplyV2 } = require('./directives/DirReplyV2');
 const { DirIfOnlineAgentsV2 } = require('./directives/DirIfOnlineAgentsV2');
 const { DirContactUpdate } = require('./directives/DirContactUpdate');
+const { DirClearTranscript } = require('./directives/DirClearTranscript');
 
 class DirectivesChatbotPlug {
 
@@ -684,12 +685,19 @@ class DirectivesChatbotPlug {
       });
     }
     else if (directive_name === Directives.CONTACT_UPDATE) {
-      console.log("...CONTACT_UPDATE");
+      // console.log("...CONTACT_UPDATE");
       new DirContactUpdate(context).execute(directive, async () => {
         let next_dir = await this.nextDirective(this.directives);
         this.process(next_dir);
       });
     }
+    else if (directive_name === Directives.CLEAR_TRANSCRIPT) {
+      console.log("...CLEAR_TRANSCRIPT");
+      new DirClearTranscript(context).execute(directive, async () => {
+        let next_dir = await this.nextDirective(this.directives);
+        this.process(next_dir);
+      });
+    }
     else {
       //console.log("Unhandled Post-message Directive:", directive_name);
       let next_dir = await this.nextDirective(this.directives);

package/tiledeskChatbotPlugs/directives/DirClearTranscript.js

@@ -0,0 +1,23 @@
+
+const { TiledeskChatbotUtil } = require('../../models/TiledeskChatbotUtil');
+
+class DirClearTranscript {
+
+    constructor(context) {
+        if (!context) {
+            throw new Error('context object is mandatory.');
+        }
+        this.context = context;
+        this.tdclient = context.tdclient;
+        this.requestId = context.requestId;
+    }
+    
+    execute(directive, callback) {
+        TiledeskChatbotUtil.clearConversationTranscript(this.context.chatbot, () => {
+            callback();
+        });
+    }
+
+  }
+  
+  module.exports = { DirClearTranscript };

package/tiledeskChatbotPlugs/directives/DirWait.js

@@ -1,7 +1,17 @@
 
+const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
+
 class DirWait {
 
-  constructor() {
+  constructor(context) {
+    if (!context) {
+      throw new Error('context object is mandatory.');
+    }
+    this.context = context;
+    this.tdclient = context.tdclient;
+    this.tdcache = context.tdcache;
+    this.requestId = context.requestId;
+    this.log = context.log;
   }
 
   execute(directive, callback) {
@@ -38,10 +48,11 @@ class DirWait {
     })
   }
 
-  go(action, callback) {
-    // console.log(">>>>__", callback)
+  async go(action, callback) {
+    // reset step
+    const step_key = TiledeskChatbot.requestCacheKey(this.requestId) + ":step";
+    await this.chatbot.addParameter( step_key, 0 );
     setTimeout(() => {
-      // console.log("QUINO....__")
       callback();
     }, action.millis);
   }

package/tiledeskChatbotPlugs/directives/Directives.js

@@ -50,6 +50,7 @@ class Directives {
   static REPLY_V2 = 'replyv2';
   static IF_ONLINE_AGENTS_V2 = "ifonlineagentsv2";
   static CONTACT_UPDATE = "leadupdate";
+  static CLEAR_TRANSCRIPT = "clear_transcript";
 
   // static WHEN_ONLINE_MOVE_TO_AGENT = "whenonlinemovetoagent"; // DEPRECATED?
   // static WHEN_OFFLINE_HOURS = "whenofflinehours"; // DEPRECATED // adds a message on top of the original message when offline hours opts: --replace