@tiledesk/tiledesk-tybot-connector 0.2.96-rc1 → 0.2.97

package/CHANGELOG.md

@@ -5,19 +5,36 @@
 available on:
  ▶️ https://www.npmjs.com/package/@tiledesk/tiledesk-tybot-connector
 
-# v0.2.96-rc1
-- Added support for response_format in GptTask
-- Added namespaceAsName parameter in AskGPTv2
+<!-- // CHECK IT!!!
+# v0.2.98
+- Added possibility to select namespace by name
+- Added filler to namespace in DirAskGPTv2 
+- Added filler to command.settings in DirReply	
 
 # v0.2.97
 - Added a limit in upload and download for WebRequestV2: maxContentLength: 10000000, // max 10mb response size, maxBodyLength: 10000000 // max 10mb request body size
 - Added jsonCondition test on json objects properties
 - Added flowError on JSONCondition when result = null
-- Added fix on Filler
+- Added fix on Filler -->
+
+# v0.2.97
+- Added support for "chatbotToken” attribute
+- Added new Action: clear_transcript
+- Exclude transcript generation when request type differs from "support-group-*"
+- "step" key reset on DirWait => this.chatbot.addParameter( step_key, 0 )
 
 # v0.2.96
 - Added timestamp (number) and now (Date Object) attributes
 
+- Added a limit in upload and download for WebRequestV2: maxContentLength: 10000000, // max 10mb response size, maxBodyLength: 10000000 // max 10mb request body size
+- Added jsonCondition test on json objects properties
+- Added flowError on JSONCondition when result = null
+- Added fix on Filler
+
+- Added possibility to select namespace by name
+- Added filler to namespace in DirAskGPTv2 
+- Added filler to command.settings in DirReply	
+
 # v0.2.95
 - If Online Agents V2 - bug fix (If Project Available Agents V2 -> MWeb)
 
@@ -162,9 +179,6 @@ available on:
 - added flow attribute "decodedCustomJWT"
 
 # v0.2.57
-- Changed env variables for AskGPT actions
-- Added support for temperature, top_k, max_tokens and context for AskGPTV2 action
-- Added support for context with variables for GptTask action
 - fixed catching reply error in index.js: reply = await chatbot.replyToMessage(message);
 - Added context and top_k parameter in DirAskGPTV2
 

package/index.js

@@ -171,8 +171,10 @@ router.post('/ext/:botid', async (req, res) => {
   //   if (log) {console.log("forced conversion of \\\\start /start");}
   //   message.text = "/start";
   // }
-  await TiledeskChatbotUtil.updateRequestAttributes(chatbot, message, projectId, requestId);
-  await TiledeskChatbotUtil.updateConversationTranscript(chatbot, message);
+  await TiledeskChatbotUtil.updateRequestAttributes(chatbot, token, message, projectId, requestId);
+  if (requestId.startsWith("support-group-")) {
+    await TiledeskChatbotUtil.updateConversationTranscript(chatbot, message);
+  }
 
   let reply = null;
   try {

package/models/TiledeskChatbotConst.js

@@ -30,6 +30,7 @@ class TiledeskChatbotConst {
     static REQ_USER_LEAD_ID_KEY = "userLeadId";
     static REQ_USER_COMPANY_KEY = "userCompany";
     static REQ_TICKET_ID_KEY = "ticketId";
+    static REQ_CHATBOT_TOKEN = "chatbotToken";
     
 
     // static REQ_DEPARTMENT_ID_KEY = "tdDepartmentId";

package/models/TiledeskChatbotUtil.js

@@ -442,6 +442,13 @@ class TiledeskChatbotUtil {
         }
     }
 
+    static async clearConversationTranscript(chatbot, callback) {
+        await chatbot.addParameter("transcript", "");
+        if (callback) {
+            callback();
+        }
+    }
+
     static transcriptJSON(transcript) {
         const regexp = /(<.*>)/gm;
         const parts = transcript.split(regexp);
@@ -506,7 +513,7 @@ class TiledeskChatbotUtil {
         return message;
     }
 
-    static async updateRequestAttributes(chatbot, message, projectId, requestId) {
+    static async updateRequestAttributes(chatbot, chatbotToken, message, projectId, requestId) {
         // update request context
         try {
             if (chatbot.log) {console.log("Updating request variables. Message:", JSON.stringify(message));}
@@ -519,7 +526,10 @@ class TiledeskChatbotUtil {
             // TODO add projectName too
             await chatbot.addParameter(TiledeskChatbotConst.REQ_REQUEST_ID_KEY, requestId);
             if (chatbot.bot) {
-            await chatbot.addParameter(TiledeskChatbotConst.REQ_CHATBOT_NAME_KEY, chatbot.bot.name);
+                await chatbot.addParameter(TiledeskChatbotConst.REQ_CHATBOT_NAME_KEY, chatbot.bot.name);
+            }
+            if (chatbotToken) {
+                await chatbot.addParameter(TiledeskChatbotConst.REQ_CHATBOT_TOKEN, chatbotToken);
             }
             
             if (message.text && message.sender !== "_tdinternal") {

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "0.2.96-rc1",
+  "version": "0.2.97",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -50,6 +50,7 @@ const { DirAssistant } = require('./directives/DirAssistant');
 const { DirReplyV2 } = require('./directives/DirReplyV2');
 const { DirIfOnlineAgentsV2 } = require('./directives/DirIfOnlineAgentsV2');
 const { DirContactUpdate } = require('./directives/DirContactUpdate');
+const { DirClearTranscript } = require('./directives/DirClearTranscript');
 
 class DirectivesChatbotPlug {
 
@@ -684,12 +685,19 @@ class DirectivesChatbotPlug {
       });
     }
     else if (directive_name === Directives.CONTACT_UPDATE) {
-      console.log("...CONTACT_UPDATE");
+      // console.log("...CONTACT_UPDATE");
       new DirContactUpdate(context).execute(directive, async () => {
         let next_dir = await this.nextDirective(this.directives);
         this.process(next_dir);
       });
     }
+    else if (directive_name === Directives.CLEAR_TRANSCRIPT) {
+      console.log("...CLEAR_TRANSCRIPT");
+      new DirClearTranscript(context).execute(directive, async () => {
+        let next_dir = await this.nextDirective(this.directives);
+        this.process(next_dir);
+      });
+    }
     else {
       //console.log("Unhandled Post-message Directive:", directive_name);
       let next_dir = await this.nextDirective(this.directives);

package/tiledeskChatbotPlugs/directives/DirAskGPTV2.js

@@ -172,7 +172,11 @@ class DirAskGPTV2 {
 
     
     if (action.namespaceAsName) {
-      namespace = await this.getNamespaceIdFromName(server_base_url, action.namespace)  
+      // Namespace could be an attribute
+      const filled_namespace = filler.fill(action.namespace, requestVariables)
+      
+      // namespace = await this.getNamespaceIdFromName(server_base_url, action.namespace)
+      namespace = await this.getNamespaceIdFromName(server_base_url, filled_namespace);
       if (this.log) { console.log("DirAskGPT - Retrieved namespace id from name ", namespace); }
     }
     
@@ -572,7 +576,7 @@ class DirAskGPTV2 {
         },
         method: "GET"
       }
-      if (this.log) { console.log("DirAskGPT check quote availability HTTPREQUEST", HTTPREQUEST); }
+      if (this.log) { console.log("DirAskGPT get all namespaces HTTPREQUEST", HTTPREQUEST); }
 
       this.#myrequest(
         HTTPREQUEST, async (err, namespaces) => {
@@ -580,8 +584,7 @@ class DirAskGPTV2 {
             console.error("(httprequest) DirAskGPT get all namespaces err: ", err);
             resolve(null)
           } else {
-            if (this.log) { console.log("(httprequest) DirAskGPT Increment token quote resbody: ", namespaces); }
-            console.log("(httprequest) DirAskGPT Increment token quote resbody: ", namespaces);
+            if (this.log) { console.log("(httprequest) DirAskGPT get all namespaces resbody: ", namespaces); }
 
             let namespace = namespaces.find(n => n.name === name);
             let namespace_id = namespace.id;

package/tiledeskChatbotPlugs/directives/DirClearTranscript.js

@@ -0,0 +1,23 @@
+
+const { TiledeskChatbotUtil } = require('../../models/TiledeskChatbotUtil');
+
+class DirClearTranscript {
+
+    constructor(context) {
+        if (!context) {
+            throw new Error('context object is mandatory.');
+        }
+        this.context = context;
+        this.tdclient = context.tdclient;
+        this.requestId = context.requestId;
+    }
+    
+    execute(directive, callback) {
+        TiledeskChatbotUtil.clearConversationTranscript(this.context.chatbot, () => {
+            callback();
+        });
+    }
+
+  }
+  
+  module.exports = { DirClearTranscript };

package/tiledeskChatbotPlugs/directives/DirDepartment.js

@@ -122,7 +122,7 @@ class DirDepartment {
             callback();
           }
           else {
-            console.log("DirDepartment response:",JSON.stringify(res));
+            if (this.log) { console.log("DirDepartment response:",JSON.stringify(res)); }
             callback(deps);
           }
         });

package/tiledeskChatbotPlugs/directives/DirGptTask.js

@@ -168,12 +168,6 @@ class DirGptTask {
       json.messages.push(message);
     }
 
-    if (action.format_type) {
-      json.response_format = {
-        type: action.format_type
-      }
-    }
-
     if (transcript) {
       transcript.forEach(msg => {
         if (!msg.content.startsWith('/')) {

package/tiledeskChatbotPlugs/directives/DirIfOnlineAgentsV2.js

@@ -110,6 +110,7 @@ class DirIfOnlineAgentsV2 {
           if (this.log) {console.log("(DirIfOnlineAgents) selectedOption === all | getProjectAvailableAgents(null, true)"); }
           agents = await this.getProjectAvailableAgents(null, true);
           if (this.log) {console.log("(DirIfOnlineAgents) agents:", agents); }
+          console.log("(DirIfOnlineAgents) agents:", agents);
         }
 
         if (agents && agents.length > 0) {

package/tiledeskChatbotPlugs/directives/DirIfOpenHours.js

@@ -216,7 +216,6 @@ class DirIfOpenHours {
     }
     axios(axios_options)
     .then((res) => {
-      console.log("siamo quiii")
       if (this.log) {
           console.log("Response for url:", options.url);
           console.log("Response headers:\n", JSON.stringify(res.headers));
@@ -233,7 +232,6 @@ class DirIfOpenHours {
         }
       })
       .catch((error) => {
-        console.log("siamo quiii")
         // console.error("An error occurred:", JSON.stringify(error.data));
         if (callback) {
           callback(error, null);

package/tiledeskChatbotPlugs/directives/DirReply.js

@@ -77,6 +77,12 @@ class DirReply {
               TiledeskChatbotUtil.fillCommandAttachments(command, requestAttributes, this.log);
               if (this.log) {console.log("command filled:", command.message.text);}
             }
+            if (command.type === 'settings' && command.settings) {
+              Object.keys(command.settings).forEach(k => {
+                command.settings[k] = filler.fill(command.settings[k], requestAttributes)
+                if (this.log) {console.log("settings command filled:", command.settings[k]);}
+              })
+            }
           }
         }
       }

package/tiledeskChatbotPlugs/directives/DirSetAttributeV2.js

@@ -105,16 +105,16 @@ class DirSetAttributeV2 {
             if (this.log) {console.log("(SetAttributeV2) filling in setattribute...");}
             await this.fillValues(action.operation.operands);
         }
-        console.log("action.operation.operands.length", action.operation.operands.length);
-        console.log("action.operation.operands[0].type", action.operation.operands[0].type);
+        if (this.log) { console.log("action.operation.operands.length", action.operation.operands.length); }
+        if (this.log) { console.log("action.operation.operands[0].type", action.operation.operands[0].type); }
         
         // FUN FACT: THIS TOOK A LOT OF EFFERT BUT IT WAS NEVER USED. YOU CAN SIMPLY CREATE A JSON ATTRIBUTE APPLYING
         // JSONparse FUNCTION TO AN ATTRIBUTE.
         if (action.operation.operands && action.operation.operands.length === 1 && action.operation.operands[0].type === "json") {
             if (this.log) {console.log("(SetAttributeV2) setting json value...");}
-            console.log("(SetAttributeV2) setting json value... destination:", action.destination);
+            if (this.log) { console.log("(SetAttributeV2) setting json value... destination:", action.destination); }
             const json_value = JSON.parse(action.operation.operands[0].value);
-            console.log("(SetAttributeV2) json_value:", json_value);
+            if (this.log) { console.log("(SetAttributeV2) json_value:", json_value); }
             await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, action.destination, json_value);
             callback();
             return; // on json types no operations are permitted beyond assignment

package/tiledeskChatbotPlugs/directives/DirWait.js

@@ -1,7 +1,17 @@
 
+const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
+
 class DirWait {
 
-  constructor() {
+  constructor(context) {
+    if (!context) {
+      throw new Error('context object is mandatory.');
+    }
+    this.context = context;
+    this.tdclient = context.tdclient;
+    this.tdcache = context.tdcache;
+    this.requestId = context.requestId;
+    this.log = context.log;
   }
 
   execute(directive, callback) {
@@ -38,10 +48,11 @@ class DirWait {
     })
   }
 
-  go(action, callback) {
-    // console.log(">>>>__", callback)
+  async go(action, callback) {
+    // reset step
+    const step_key = TiledeskChatbot.requestCacheKey(this.requestId) + ":step";
+    await this.chatbot.addParameter( step_key, 0 );
     setTimeout(() => {
-      // console.log("QUINO....__")
       callback();
     }, action.millis);
   }

package/tiledeskChatbotPlugs/directives/Directives.js

@@ -40,7 +40,6 @@ class Directives {
   static HUBSPOT = 'hubspot';
   static CUSTOMERIO = 'customerio';
   static BREVO = 'brevo';
-  static N8N = 'n8n';
   /**** VOICE CHANNEL ****/
   static DTMF_FORM = 'dtmf_form';
   static DTMF_MENU = 'dtmf_menu';
@@ -51,6 +50,7 @@ class Directives {
   static REPLY_V2 = 'replyv2';
   static IF_ONLINE_AGENTS_V2 = "ifonlineagentsv2";
   static CONTACT_UPDATE = "leadupdate";
+  static CLEAR_TRANSCRIPT = "clear_transcript";
 
   // static WHEN_ONLINE_MOVE_TO_AGENT = "whenonlinemovetoagent"; // DEPRECATED?
   // static WHEN_OFFLINE_HOURS = "whenofflinehours"; // DEPRECATED // adds a message on top of the original message when offline hours opts: --replace