@tiledesk/tiledesk-tybot-connector 0.2.95-rc1 → 0.2.96-rc1

package/CHANGELOG.md

@@ -5,8 +5,21 @@
 available on:
  ▶️ https://www.npmjs.com/package/@tiledesk/tiledesk-tybot-connector
 
-# v0.2.95-rc1
-- Changed DTMF_MENU action to ReplyV2
+# v0.2.96-rc1
+- Added support for response_format in GptTask
+- Added namespaceAsName parameter in AskGPTv2
+
+# v0.2.97
+- Added a limit in upload and download for WebRequestV2: maxContentLength: 10000000, // max 10mb response size, maxBodyLength: 10000000 // max 10mb request body size
+- Added jsonCondition test on json objects properties
+- Added flowError on JSONCondition when result = null
+- Added fix on Filler
+
+# v0.2.96
+- Added timestamp (number) and now (Date Object) attributes
+
+# v0.2.95
+- If Online Agents V2 - bug fix (If Project Available Agents V2 -> MWeb)
 
 # v0.2.94
 - Added support for chat history for AskGPTv2 action
@@ -149,6 +162,9 @@ available on:
 - added flow attribute "decodedCustomJWT"
 
 # v0.2.57
+- Changed env variables for AskGPT actions
+- Added support for temperature, top_k, max_tokens and context for AskGPTV2 action
+- Added support for context with variables for GptTask action
 - fixed catching reply error in index.js: reply = await chatbot.replyToMessage(message);
 - Added context and top_k parameter in DirAskGPTV2
 

package/TiledeskExpression.js

@@ -359,7 +359,7 @@ class TiledeskExpression {
             // console.log("operand1_s:", operand1_s);
         }
         else {
-            console.error("Condition evaluation stopped because of invalid operand", condition.operand1);
+            console.error("Condition evaluation stopped because of invalid operand1", condition.operand1);
             return null;
         }
         

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "0.2.95-rc1",
+  "version": "0.2.96-rc1",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -312,7 +312,7 @@ class DirectivesChatbotPlug {
     }
     else if (directive_name === Directives.DTMF_MENU) {
       // console.log("...DirReply");
-      new DirReplyV2(context).execute(directive, async () => {
+      new DirReply(context).execute(directive, async () => {
         let next_dir = await this.nextDirective(this.directives);
         this.process(next_dir);
       });

package/tiledeskChatbotPlugs/Filler.js

@@ -4,6 +4,12 @@ var engine = new Liquid();
 class Filler {
 
   fill(text, parameters) {
+    // create dynamic attributes
+    if (parameters) {
+      parameters["timestamp"] = Date.now(); // type number
+      parameters["now"] = new Date(); // type Object  
+    }
+
     // legacy parser first
     if (text == null || text == undefined || typeof text !== 'string') {
       // console.log("Skip filling. 'text' is null or not a string");

package/tiledeskChatbotPlugs/directives/DirAskGPTV2.js

@@ -171,6 +171,21 @@ class DirAskGPTV2 {
     }
 
     
+    if (action.namespaceAsName) {
+      namespace = await this.getNamespaceIdFromName(server_base_url, action.namespace)  
+      if (this.log) { console.log("DirAskGPT - Retrieved namespace id from name ", namespace); }
+    }
+    
+    if (!namespace) {
+      console.log("DirAskGPT - Error: namespace is undefined")
+      if (falseIntent) {
+        await this.chatbot.addParameter("flowError", "AskGPT Error: namespace is undefined");
+        await this.#executeCondition(false, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
+        callback(true);
+        return;
+      }
+    }
+
     let json = {
       question: filled_question,
       gptkey: key,
@@ -202,7 +217,7 @@ class DirAskGPTV2 {
     }
 
     if (this.log) { console.log("DirAskGPT json:", json); }
-    
+
     const HTTPREQUEST = {
       // url: server_base_url + "/" + this.context.projectId + "/kb/qa",
       url: kb_endpoint + "/qa",
@@ -546,6 +561,39 @@ class DirAskGPTV2 {
     return objectTranscript;
   }
 
+  async getNamespaceIdFromName(server_base_url, name) {
+    return new Promise((resolve) => {
+
+      const HTTPREQUEST = {
+        url: server_base_url + "/" + this.context.projectId + "/kb/namespace/all",
+        headers: {
+          'Content-Type': 'application/json',
+          'Authorization': 'JWT ' + this.context.token
+        },
+        method: "GET"
+      }
+      if (this.log) { console.log("DirAskGPT check quote availability HTTPREQUEST", HTTPREQUEST); }
+
+      this.#myrequest(
+        HTTPREQUEST, async (err, namespaces) => {
+          if (err) {
+            console.error("(httprequest) DirAskGPT get all namespaces err: ", err);
+            resolve(null)
+          } else {
+            if (this.log) { console.log("(httprequest) DirAskGPT Increment token quote resbody: ", namespaces); }
+            console.log("(httprequest) DirAskGPT Increment token quote resbody: ", namespaces);
+
+            let namespace = namespaces.find(n => n.name === name);
+            let namespace_id = namespace.id;
+
+            resolve(namespace_id);
+          }
+        }
+      )
+    })
+
+  }
+
 
 }
 

package/tiledeskChatbotPlugs/directives/DirGptTask.js

@@ -168,6 +168,12 @@ class DirGptTask {
       json.messages.push(message);
     }
 
+    if (action.format_type) {
+      json.response_format = {
+        type: action.format_type
+      }
+    }
+
     if (transcript) {
       transcript.forEach(msg => {
         if (!msg.content.startsWith('/')) {

package/tiledeskChatbotPlugs/directives/DirIfOnlineAgentsV2.js

@@ -74,25 +74,13 @@ class DirIfOnlineAgentsV2 {
         
         let agents;
         if (selectedOption === "currentDep") {
-          console.log("(DirIfOnlineAgents) currentDep"); 
-          // let departmentId;
+          if (this.log) {console.log("(DirIfOnlineAgents) currentDep"); }
           let departmentId = await this.chatbot.getParameter("department_id");
-          console.log("this.context.departmentId:", departmentId);
-
-          // if (this.context.tdcache) {
-          //   let attributes = 
-          //   await TiledeskChatbot.allParametersStatic(
-          //     this.context.tdcache, this.context.requestId
-          //   );
-          //   if (this.log) {console.log("Attributes:::", JSON.stringify(attributes))}
-          //   departmentId = attributes["department_id"];
-          //   if (this.log) {console.log("Attributes.departmentId:::", departmentId)}
-          // }
+          if (this.log) {console.log("this.context.departmentId:", departmentId);}
 
           if (departmentId) {
-            // departmentId = this.context.departmentId;
-            // if (this.log) {console.log("(DirIfOnlineAgents) selectedOption === currentDep. Current department:", departmentId, typeof(departmentId)); }
-            agents = await this.getDepartmentAvailableAgents(departmentId);
+            if (this.log) {console.log("(DirIfOnlineAgents) agents = await this.getProjectAvailableAgents(", departmentId, ", true);"); }
+            agents = await this.getProjectAvailableAgents(departmentId, true);
             if (this.log) {console.log("(DirIfOnlineAgents) agents:", agents); }
           } else {
             console.error("(DirIfOnlineAgents) no departmentId found in attributes");
@@ -113,12 +101,14 @@ class DirIfOnlineAgentsV2 {
         }
         else if (selectedOption === "selectedDep") {
           if (this.log) {console.log("(DirIfOnlineAgents) selectedOption === selectedDep", action.selectedDepartmentId); }
-          agents = await this.getDepartmentAvailableAgents(action.selectedDepartmentId);
+          if (this.log) {console.log("(DirIfOnlineAgents) agents = await this.getProjectAvailableAgents(", action.selectedDepartmentId, ", true);"); }
+          
+          agents = await this.getProjectAvailableAgents(action.selectedDepartmentId, true);
           if (this.log) {console.log("(DirIfOnlineAgents) agents:", agents); }
         }
         else { // if (checkAll) => go project-wide
-          if (this.log) {console.log("(DirIfOnlineAgents) selectedOption === all"); }
-          agents = await this.getProjectAvailableAgents(true);
+          if (this.log) {console.log("(DirIfOnlineAgents) selectedOption === all | getProjectAvailableAgents(null, true)"); }
+          agents = await this.getProjectAvailableAgents(null, true);
           if (this.log) {console.log("(DirIfOnlineAgents) agents:", agents); }
         }
 
@@ -152,8 +142,7 @@ class DirIfOnlineAgentsV2 {
       } else {
         if (falseIntent) {
           let intentDirective = DirIntent.intentDirectiveFor(falseIntent, falseIntentAttributes);
-          if (this.log) {console.log("!agents (!openHours) => falseIntent");}
-          console.log("!agents (!openHours) => falseIntent BECAUSE CLOSED"); //PROD
+          if (this.log) { console.log("!agents (!openHours) => falseIntent"); }
           this.intentDir.execute(intentDirective, () => {
             callback();
           });
@@ -184,9 +173,12 @@ class DirIfOnlineAgentsV2 {
     });
   }
 
-  async getProjectAvailableAgents(raw, callback) {
+  async getProjectAvailableAgents(departmentId, raw, callback) {
     return new Promise( (resolve, reject) => {
-      const URL = `${this.context.TILEDESK_APIURL}/projects/${this.context.projectId}/users/availables?raw=${raw}`
+      let URL = `${this.context.TILEDESK_APIURL}/projects/${this.context.projectId}/users/availables?raw=${raw}`
+      if (departmentId) {
+        URL = URL + `&department=${departmentId}`
+      }
       const HTTPREQUEST = {
         url: URL,
         headers: {
@@ -216,112 +208,99 @@ class DirIfOnlineAgentsV2 {
     
   }
 
-  // async getProjectAvailableAgents() {
+  // async getDepartmentAvailableAgents(depId) {
   //   return new Promise( (resolve, reject) => {
-  //     this.tdclient.getProjectAvailableAgents((err, agents) => {
-  //       if (err) {
-  //         reject(err);
+  //     this.tdclient.getDepartment(depId, async (error, dep) => {
+  //       if (error) {
+  //         reject(error);
   //       }
   //       else {
-  //         resolve(agents);
+  //         if (this.log) {console.log("(DirIfOnlineAgents) got department:", JSON.stringify(dep)); }
+  //         const groupId = dep.id_group;
+  //         if (this.log) {console.log("(DirIfOnlineAgents) department.groupId:", groupId); }
+  //         try {
+  //           if (groupId) {
+  //             const group = await this.getGroup(groupId);
+  //             if (this.log) { console.log("(DirIfOnlineAgents) got group info:", group); }
+  //             if (group) {
+  //               if (group.members) {
+  //                 if (this.log) { console.log("(DirIfOnlineAgents) group members ids:", group.members);}
+  //                 // let group_members = await getTeammates(group.members);
+  //                 // console.log("group members details:", group_members);
+  //                 let all_teammates = await this.getAllTeammates();
+  //                 if (this.log) { console.log("(DirIfOnlineAgents) all teammates:", all_teammates); }
+  //                 if (all_teammates && all_teammates.length > 0){
+  //                   // [
+  //                   //   {
+  //                   //       "user_available": false,
+  //                   // ...
+  //                   //       "id_user": {
+  //                   //           "status": 100,
+  //                   //           "email": "michele@tiledesk.com",
+  //                   //           "firstname": "Michele",
+  //                   //           "lastname": "Pomposo",
+  //                   // ...
+  //                   //       },
+  //                   //       "role": "admin",
+  //                   //       "tags": [],
+  //                   //       "presence": {
+  //                   //           "status": "offline",
+  //                   //           "changedAt": "2023-11-16T12:37:31.990Z"
+  //                   //       },
+  //                   //       "isBusy": false
+  //                   //   }, ... ]
+  //                   // filter on availability
+  //                   console.log("(DirIfOnlineAgents) filtering available agents for group:", groupId);
+  //                   let available_agents = [];
+  //                   all_teammates.forEach((agent) => {
+  //                     if (this.log) { console.log("Checking teammate:", agent.id_user._id, "(", agent.id_user.email ,") Available:", agent.user_available, ") with members:",group.members ); }
+  //                     if (agent.user_available === true && group.members.includes(agent.id_user._id)) {
+  //                       console.log("Adding teammate:", agent.id_user._id);
+  //                       available_agents.push(agent);
+  //                     }
+  //                   });
+  //                   if (this.log) { console.log("(DirIfOnlineAgents) available agents in group:", available_agents); }
+  //                   resolve(available_agents);
+  //                 }
+  //               }
+  //               else {
+  //                 this.chatbot.addParameter("flowError", "(If online Agents) Empty group:" + groupId);
+  //                 resolve([]);
+  //               }
+  //             }
+  //             else {
+  //               this.chatbot.addParameter("flowError", "(If online Agents) Error: no group for groupId:" + groupId);
+  //               resolve([]);
+  //             }
+  //           }
+  //           else {
+  //             // no group => assigned to all teammates
+  //             const agents = await this.getProjectAvailableAgents(true);
+  //             resolve(agents);
+  //           }
+  //         }
+  //         catch(error) {
+  //           console.error("(DirIfOnlineAgents) Error:", error);
+  //           reject(error);
+  //         }
   //       }
   //     });
-  //   })
+  //   });
   // }
 
-  async getDepartmentAvailableAgents(depId) {
-    return new Promise( (resolve, reject) => {
-      this.tdclient.getDepartment(depId, async (error, dep) => {
-        if (error) {
-          reject(error);
-        }
-        else {
-          if (this.log) {console.log("(DirIfOnlineAgents) got department:", JSON.stringify(dep)); }
-          const groupId = dep.id_group;
-          if (this.log) {console.log("(DirIfOnlineAgents) department.groupId:", groupId); }
-          try {
-            if (groupId) {
-              const group = await this.getGroup(groupId);
-              if (this.log) { console.log("(DirIfOnlineAgents) got group info:", group); }
-              if (group) {
-                if (group.members) {
-                  if (this.log) { console.log("(DirIfOnlineAgents) group members ids:", group.members);}
-                  // let group_members = await getTeammates(group.members);
-                  // console.log("group members details:", group_members);
-                  let all_teammates = await this.getAllTeammates();
-                  if (this.log) { console.log("(DirIfOnlineAgents) all teammates:", all_teammates); }
-                  if (all_teammates && all_teammates.length > 0){
-                    // [
-                    //   {
-                    //       "user_available": false,
-                    // ...
-                    //       "id_user": {
-                    //           "status": 100,
-                    //           "email": "michele@tiledesk.com",
-                    //           "firstname": "Michele",
-                    //           "lastname": "Pomposo",
-                    // ...
-                    //       },
-                    //       "role": "admin",
-                    //       "tags": [],
-                    //       "presence": {
-                    //           "status": "offline",
-                    //           "changedAt": "2023-11-16T12:37:31.990Z"
-                    //       },
-                    //       "isBusy": false
-                    //   }, ... ]
-                    // filter on availability
-                    console.log("(DirIfOnlineAgents) filtering available agents for group:", groupId);
-                    let available_agents = [];
-                    all_teammates.forEach((agent) => {
-                      if (this.log) { console.log("Checking teammate:", agent.id_user._id, "(", agent.id_user.email ,") Available:", agent.user_available, ") with members:",group.members ); }
-                      if (agent.user_available === true && group.members.includes(agent.id_user._id)) {
-                        console.log("Adding teammate:", agent.id_user._id);
-                        available_agents.push(agent);
-                      }
-                    });
-                    if (this.log) { console.log("(DirIfOnlineAgents) available agents in group:", available_agents); }
-                    resolve(available_agents);
-                  }
-                }
-                else {
-                  this.chatbot.addParameter("flowError", "(If online Agents) Empty group:" + groupId);
-                  resolve([]);
-                }
-              }
-              else {
-                this.chatbot.addParameter("flowError", "(If online Agents) Error: no group for groupId:" + groupId);
-                resolve([]);
-              }
-            }
-            else {
-              // no group => assigned to all teammates
-              const agents = await this.getProjectAvailableAgents(true);
-              resolve(agents);
-            }
-          }
-          catch(error) {
-            console.error("(DirIfOnlineAgents) Error:", error);
-            reject(error);
-          }
-        }
-      });
-    });
-  }
-
   // async getGroup(groupId, callback) {
   //   return new Promise ( (resolve, reject) => {
-  //     const URL = `${this.APIURL}/${this.projectId}/groups/${groupId}`
+  //     const URL = `${this.context.TILEDESK_APIURL}/${this.context.projectId}/groups/${groupId}`
   //     const HTTPREQUEST = {
   //       url: URL,
   //       headers: {
   //         'Content-Type' : 'application/json',
-  //         'Authorization': this.context.token
+  //         'Authorization': this.fixToken(this.context.token)
   //       },
   //       method: 'GET',
   //       httpsOptions: this.httpsOptions
   //     };
-  //     TiledeskClient.myrequest(
+  //     this.#myrequest(
   //       HTTPREQUEST,
   //       function(err, resbody) {
   //         if (err) {
@@ -331,6 +310,20 @@ class DirIfOnlineAgentsV2 {
   //           }
   //         }
   //         else {
+  //         //   {
+  //         //     "members": [
+  //         //         "62b317986993970035f0697e",
+  //         //         "5aaa99024c3b110014b478f0"
+  //         //     ],
+  //         //     "_id": "65ddec23fd8dc3003295cdd7",
+  //         //     "name": "Sales",
+  //         //     "trashed": false,
+  //         //     "id_project": "65203e12f8c0cf002cf4110b",
+  //         //     "createdBy": "5e09d16d4d36110017506d7f",
+  //         //     "createdAt": "2024-02-27T14:05:23.373Z",
+  //         //     "updatedAt": "2024-02-27T14:05:29.137Z",
+  //         //     "__v": 0
+  //         // }
   //           resolve(resbody);
   //           if (callback) {
   //             callback(null, resbody);
@@ -341,97 +334,51 @@ class DirIfOnlineAgentsV2 {
   //   });
   // }
 
-  async getGroup(groupId, callback) {
-    return new Promise ( (resolve, reject) => {
-      const URL = `${this.context.TILEDESK_APIURL}/${this.context.projectId}/groups/${groupId}`
-      const HTTPREQUEST = {
-        url: URL,
-        headers: {
-          'Content-Type' : 'application/json',
-          'Authorization': this.fixToken(this.context.token)
-        },
-        method: 'GET',
-        httpsOptions: this.httpsOptions
-      };
-      this.#myrequest(
-        HTTPREQUEST,
-        function(err, resbody) {
-          if (err) {
-            reject(err);
-            if (callback) {
-              callback(err);
-            }
-          }
-          else {
-          //   {
-          //     "members": [
-          //         "62b317986993970035f0697e",
-          //         "5aaa99024c3b110014b478f0"
-          //     ],
-          //     "_id": "65ddec23fd8dc3003295cdd7",
-          //     "name": "Sales",
-          //     "trashed": false,
-          //     "id_project": "65203e12f8c0cf002cf4110b",
-          //     "createdBy": "5e09d16d4d36110017506d7f",
-          //     "createdAt": "2024-02-27T14:05:23.373Z",
-          //     "updatedAt": "2024-02-27T14:05:29.137Z",
-          //     "__v": 0
-          // }
-            resolve(resbody);
-            if (callback) {
-              callback(null, resbody);
-            }
-          }
-        }, this.log
-      );
-    });
-  }
-
-  async getAllTeammates(members, callback) {
-    return new Promise ( (resolve, reject) => {
-      const URL = `${this.context.TILEDESK_APIURL}/${this.context.projectId}/project_users`
-      const HTTPREQUEST = {
-        url: URL,
-        headers: {
-          'Content-Type' : 'application/json',
-          'Authorization': this.fixToken(this.context.token)
-        },
-        method: 'GET',
-        httpsOptions: this.httpsOptions
-      };
-      this.#myrequest(
-        HTTPREQUEST,
-        function(err, resbody) {
-          if (err) {
-            reject(err);
-            if (callback) {
-              callback(err);
-            }
-          }
-          else {
-          //   {
-          //     "members": [
-          //         "62b317986993970035f0697e",
-          //         "5aaa99024c3b110014b478f0"
-          //     ],
-          //     "_id": "65ddec23fd8dc3003295cdd7",
-          //     "name": "Sales",
-          //     "trashed": false,
-          //     "id_project": "65203e12f8c0cf002cf4110b",
-          //     "createdBy": "5e09d16d4d36110017506d7f",
-          //     "createdAt": "2024-02-27T14:05:23.373Z",
-          //     "updatedAt": "2024-02-27T14:05:29.137Z",
-          //     "__v": 0
-          // }
-            resolve(resbody);
-            if (callback) {
-              callback(null, resbody);
-            }
-          }
-        }, this.log
-      );
-    });
-  }
+  // async getAllTeammates(members, callback) {
+  //   return new Promise ( (resolve, reject) => {
+  //     const URL = `${this.context.TILEDESK_APIURL}/${this.context.projectId}/project_users`
+  //     const HTTPREQUEST = {
+  //       url: URL,
+  //       headers: {
+  //         'Content-Type' : 'application/json',
+  //         'Authorization': this.fixToken(this.context.token)
+  //       },
+  //       method: 'GET',
+  //       httpsOptions: this.httpsOptions
+  //     };
+  //     this.#myrequest(
+  //       HTTPREQUEST,
+  //       function(err, resbody) {
+  //         if (err) {
+  //           reject(err);
+  //           if (callback) {
+  //             callback(err);
+  //           }
+  //         }
+  //         else {
+  //         //   {
+  //         //     "members": [
+  //         //         "62b317986993970035f0697e",
+  //         //         "5aaa99024c3b110014b478f0"
+  //         //     ],
+  //         //     "_id": "65ddec23fd8dc3003295cdd7",
+  //         //     "name": "Sales",
+  //         //     "trashed": false,
+  //         //     "id_project": "65203e12f8c0cf002cf4110b",
+  //         //     "createdBy": "5e09d16d4d36110017506d7f",
+  //         //     "createdAt": "2024-02-27T14:05:23.373Z",
+  //         //     "updatedAt": "2024-02-27T14:05:29.137Z",
+  //         //     "__v": 0
+  //         // }
+  //           resolve(resbody);
+  //           if (callback) {
+  //             callback(null, resbody);
+  //           }
+  //         }
+  //       }, this.log
+  //     );
+  //   });
+  // }
 
   #myrequest(options, callback) {
     if (this.log) {

package/tiledeskChatbotPlugs/directives/DirJSONCondition.js

@@ -119,6 +119,9 @@ class DirJSONCondition {
       }
     }
     else {
+      if (result === null) {
+        await this.chatbot.addParameter("flowError", "An error occurred evaluating condition: result === null");
+      }
       if (falseIntentDirective) {
         this.intentDir.execute(falseIntentDirective, () => {
           // console.log("result === false. stopOnConditionMet?", stopOnConditionMet);

package/tiledeskChatbotPlugs/directives/DirWebRequestV2.js

@@ -273,7 +273,9 @@ class DirWebRequestV2 {
         method: options.method,
         params: options.params,
         headers: options.headers,
-        timeout: options.timeout
+        timeout: options.timeout,
+        maxContentLength: 10000000, // max 10mb response size
+        maxBodyLength: 10000000 // max 10mb request body size
       }
     
       if (options.json !== null) {

package/tiledeskChatbotPlugs/directives/Directives.js

@@ -40,6 +40,7 @@ class Directives {
   static HUBSPOT = 'hubspot';
   static CUSTOMERIO = 'customerio';
   static BREVO = 'brevo';
+  static N8N = 'n8n';
   /**** VOICE CHANNEL ****/
   static DTMF_FORM = 'dtmf_form';
   static DTMF_MENU = 'dtmf_menu';