@tiledesk/tiledesk-tybot-connector 0.2.94 → 0.2.95

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (3) hide show
  1. package/CHANGELOG.md +3 -0
  2. package/package.json +1 -1
  3. package/tiledeskChatbotPlugs/directives/DirIfOnlineAgentsV2.js +150 -203
package/CHANGELOG.md CHANGED
@@ -5,6 +5,9 @@
5
5
  available on:
6
6
  ▶️ https://www.npmjs.com/package/@tiledesk/tiledesk-tybot-connector
7
7
 
8
+ # v0.2.95
9
+ - If Online Agents V2 - bug fix (If Project Available Agents V2 -> MWeb)
10
+
8
11
  # v0.2.94
9
12
  - Added support for chat history for AskGPTv2 action
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13
 
package/package.json CHANGED
@@ -1,6 +1,6 @@
1
1
  {
2
2
  "name": "@tiledesk/tiledesk-tybot-connector",
3
- "version": "0.2.94",
3
+ "version": "0.2.95",
4
4
  "description": "Tiledesk Tybot connector",
5
5
  "main": "index.js",
6
6
  "scripts": {
package/tiledeskChatbotPlugs/directives/DirIfOnlineAgentsV2.js CHANGED
@@ -74,25 +74,13 @@ class DirIfOnlineAgentsV2 {
74
74
 
75
75
  let agents;
76
76
  if (selectedOption === "currentDep") {
77
- console.log("(DirIfOnlineAgents) currentDep");
78
- // let departmentId;
77
+ if (this.log) {console.log("(DirIfOnlineAgents) currentDep"); }
79
78
  let departmentId = await this.chatbot.getParameter("department_id");
80
- console.log("this.context.departmentId:", departmentId);
81
-
82
- // if (this.context.tdcache) {
83
- // let attributes =
84
- // await TiledeskChatbot.allParametersStatic(
85
- // this.context.tdcache, this.context.requestId
86
- // );
87
- // if (this.log) {console.log("Attributes:::", JSON.stringify(attributes))}
88
- // departmentId = attributes["department_id"];
89
- // if (this.log) {console.log("Attributes.departmentId:::", departmentId)}
90
- // }
79
+ if (this.log) {console.log("this.context.departmentId:", departmentId);}
91
80
 
92
81
  if (departmentId) {
93
- // departmentId = this.context.departmentId;
94
- // if (this.log) {console.log("(DirIfOnlineAgents) selectedOption === currentDep. Current department:", departmentId, typeof(departmentId)); }
95
- agents = await this.getDepartmentAvailableAgents(departmentId);
82
+ if (this.log) {console.log("(DirIfOnlineAgents) agents = await this.getProjectAvailableAgents(", departmentId, ", true);"); }
83
+ agents = await this.getProjectAvailableAgents(departmentId, true);
96
84
  if (this.log) {console.log("(DirIfOnlineAgents) agents:", agents); }
97
85
  } else {
98
86
  console.error("(DirIfOnlineAgents) no departmentId found in attributes");
@@ -113,12 +101,14 @@ class DirIfOnlineAgentsV2 {
113
101
  }
114
102
  else if (selectedOption === "selectedDep") {
115
103
  if (this.log) {console.log("(DirIfOnlineAgents) selectedOption === selectedDep", action.selectedDepartmentId); }
116
- agents = await this.getDepartmentAvailableAgents(action.selectedDepartmentId);
104
+ if (this.log) {console.log("(DirIfOnlineAgents) agents = await this.getProjectAvailableAgents(", action.selectedDepartmentId, ", true);"); }
105
+
106
+ agents = await this.getProjectAvailableAgents(action.selectedDepartmentId, true);
117
107
  if (this.log) {console.log("(DirIfOnlineAgents) agents:", agents); }
118
108
  }
119
109
  else { // if (checkAll) => go project-wide
120
- if (this.log) {console.log("(DirIfOnlineAgents) selectedOption === all"); }
121
- agents = await this.getProjectAvailableAgents(true);
110
+ if (this.log) {console.log("(DirIfOnlineAgents) selectedOption === all | getProjectAvailableAgents(null, true)"); }
111
+ agents = await this.getProjectAvailableAgents(null, true);
122
112
  if (this.log) {console.log("(DirIfOnlineAgents) agents:", agents); }
123
113
  }
124
114
 
@@ -152,8 +142,7 @@ class DirIfOnlineAgentsV2 {
152
142
  } else {
153
143
  if (falseIntent) {
154
144
  let intentDirective = DirIntent.intentDirectiveFor(falseIntent, falseIntentAttributes);
155
- if (this.log) {console.log("!agents (!openHours) => falseIntent");}
156
- console.log("!agents (!openHours) => falseIntent BECAUSE CLOSED"); //PROD
145
+ if (this.log) { console.log("!agents (!openHours) => falseIntent"); }
157
146
  this.intentDir.execute(intentDirective, () => {
158
147
  callback();
159
148
  });
@@ -184,9 +173,12 @@ class DirIfOnlineAgentsV2 {
184
173
  });
185
174
  }
186
175
 
187
- async getProjectAvailableAgents(raw, callback) {
176
+ async getProjectAvailableAgents(departmentId, raw, callback) {
188
177
  return new Promise( (resolve, reject) => {
189
- const URL = `${this.context.TILEDESK_APIURL}/projects/${this.context.projectId}/users/availables?raw=${raw}`
178
+ let URL = `${this.context.TILEDESK_APIURL}/projects/${this.context.projectId}/users/availables?raw=${raw}`
179
+ if (departmentId) {
180
+ URL = URL + `&department=${departmentId}`
181
+ }
190
182
  const HTTPREQUEST = {
191
183
  url: URL,
192
184
  headers: {
@@ -216,112 +208,99 @@ class DirIfOnlineAgentsV2 {
216
208
 
217
209
  }
218
210
 
219
- // async getProjectAvailableAgents() {
211
+ // async getDepartmentAvailableAgents(depId) {
220
212
  // return new Promise( (resolve, reject) => {
221
- // this.tdclient.getProjectAvailableAgents((err, agents) => {
222
- // if (err) {
223
- // reject(err);
213
+ // this.tdclient.getDepartment(depId, async (error, dep) => {
214
+ // if (error) {
215
+ // reject(error);
224
216
  // }
225
217
  // else {
226
- // resolve(agents);
218
+ // if (this.log) {console.log("(DirIfOnlineAgents) got department:", JSON.stringify(dep)); }
219
+ // const groupId = dep.id_group;
220
+ // if (this.log) {console.log("(DirIfOnlineAgents) department.groupId:", groupId); }
221
+ // try {
222
+ // if (groupId) {
223
+ // const group = await this.getGroup(groupId);
224
+ // if (this.log) { console.log("(DirIfOnlineAgents) got group info:", group); }
225
+ // if (group) {
226
+ // if (group.members) {
227
+ // if (this.log) { console.log("(DirIfOnlineAgents) group members ids:", group.members);}
228
+ // // let group_members = await getTeammates(group.members);
229
+ // // console.log("group members details:", group_members);
230
+ // let all_teammates = await this.getAllTeammates();
231
+ // if (this.log) { console.log("(DirIfOnlineAgents) all teammates:", all_teammates); }
232
+ // if (all_teammates && all_teammates.length > 0){
233
+ // // [
234
+ // // {
235
+ // // "user_available": false,
236
+ // // ...
237
+ // // "id_user": {
238
+ // // "status": 100,
239
+ // // "email": "michele@tiledesk.com",
240
+ // // "firstname": "Michele",
241
+ // // "lastname": "Pomposo",
242
+ // // ...
243
+ // // },
244
+ // // "role": "admin",
245
+ // // "tags": [],
246
+ // // "presence": {
247
+ // // "status": "offline",
248
+ // // "changedAt": "2023-11-16T12:37:31.990Z"
249
+ // // },
250
+ // // "isBusy": false
251
+ // // }, ... ]
252
+ // // filter on availability
253
+ // console.log("(DirIfOnlineAgents) filtering available agents for group:", groupId);
254
+ // let available_agents = [];
255
+ // all_teammates.forEach((agent) => {
256
+ // if (this.log) { console.log("Checking teammate:", agent.id_user._id, "(", agent.id_user.email ,") Available:", agent.user_available, ") with members:",group.members ); }
257
+ // if (agent.user_available === true && group.members.includes(agent.id_user._id)) {
258
+ // console.log("Adding teammate:", agent.id_user._id);
259
+ // available_agents.push(agent);
260
+ // }
261
+ // });
262
+ // if (this.log) { console.log("(DirIfOnlineAgents) available agents in group:", available_agents); }
263
+ // resolve(available_agents);
264
+ // }
265
+ // }
266
+ // else {
267
+ // this.chatbot.addParameter("flowError", "(If online Agents) Empty group:" + groupId);
268
+ // resolve([]);
269
+ // }
270
+ // }
271
+ // else {
272
+ // this.chatbot.addParameter("flowError", "(If online Agents) Error: no group for groupId:" + groupId);
273
+ // resolve([]);
274
+ // }
275
+ // }
276
+ // else {
277
+ // // no group => assigned to all teammates
278
+ // const agents = await this.getProjectAvailableAgents(true);
279
+ // resolve(agents);
280
+ // }
281
+ // }
282
+ // catch(error) {
283
+ // console.error("(DirIfOnlineAgents) Error:", error);
284
+ // reject(error);
285
+ // }
227
286
  // }
228
287
  // });
229
- // })
288
+ // });
230
289
  // }
231
290
 
232
- async getDepartmentAvailableAgents(depId) {
233
- return new Promise( (resolve, reject) => {
234
- this.tdclient.getDepartment(depId, async (error, dep) => {
235
- if (error) {
236
- reject(error);
237
- }
238
- else {
239
- if (this.log) {console.log("(DirIfOnlineAgents) got department:", JSON.stringify(dep)); }
240
- const groupId = dep.id_group;
241
- if (this.log) {console.log("(DirIfOnlineAgents) department.groupId:", groupId); }
242
- try {
243
- if (groupId) {
244
- const group = await this.getGroup(groupId);
245
- if (this.log) { console.log("(DirIfOnlineAgents) got group info:", group); }
246
- if (group) {
247
- if (group.members) {
248
- if (this.log) { console.log("(DirIfOnlineAgents) group members ids:", group.members);}
249
- // let group_members = await getTeammates(group.members);
250
- // console.log("group members details:", group_members);
251
- let all_teammates = await this.getAllTeammates();
252
- if (this.log) { console.log("(DirIfOnlineAgents) all teammates:", all_teammates); }
253
- if (all_teammates && all_teammates.length > 0){
254
- // [
255
- // {
256
- // "user_available": false,
257
- // ...
258
- // "id_user": {
259
- // "status": 100,
260
- // "email": "michele@tiledesk.com",
261
- // "firstname": "Michele",
262
- // "lastname": "Pomposo",
263
- // ...
264
- // },
265
- // "role": "admin",
266
- // "tags": [],
267
- // "presence": {
268
- // "status": "offline",
269
- // "changedAt": "2023-11-16T12:37:31.990Z"
270
- // },
271
- // "isBusy": false
272
- // }, ... ]
273
- // filter on availability
274
- console.log("(DirIfOnlineAgents) filtering available agents for group:", groupId);
275
- let available_agents = [];
276
- all_teammates.forEach((agent) => {
277
- if (this.log) { console.log("Checking teammate:", agent.id_user._id, "(", agent.id_user.email ,") Available:", agent.user_available, ") with members:",group.members ); }
278
- if (agent.user_available === true && group.members.includes(agent.id_user._id)) {
279
- console.log("Adding teammate:", agent.id_user._id);
280
- available_agents.push(agent);
281
- }
282
- });
283
- if (this.log) { console.log("(DirIfOnlineAgents) available agents in group:", available_agents); }
284
- resolve(available_agents);
285
- }
286
- }
287
- else {
288
- this.chatbot.addParameter("flowError", "(If online Agents) Empty group:" + groupId);
289
- resolve([]);
290
- }
291
- }
292
- else {
293
- this.chatbot.addParameter("flowError", "(If online Agents) Error: no group for groupId:" + groupId);
294
- resolve([]);
295
- }
296
- }
297
- else {
298
- // no group => assigned to all teammates
299
- const agents = await this.getProjectAvailableAgents(true);
300
- resolve(agents);
301
- }
302
- }
303
- catch(error) {
304
- console.error("(DirIfOnlineAgents) Error:", error);
305
- reject(error);
306
- }
307
- }
308
- });
309
- });
310
- }
311
-
312
291
  // async getGroup(groupId, callback) {
313
292
  // return new Promise ( (resolve, reject) => {
314
- // const URL = `${this.APIURL}/${this.projectId}/groups/${groupId}`
293
+ // const URL = `${this.context.TILEDESK_APIURL}/${this.context.projectId}/groups/${groupId}`
315
294
  // const HTTPREQUEST = {
316
295
  // url: URL,
317
296
  // headers: {
318
297
  // 'Content-Type' : 'application/json',
319
- // 'Authorization': this.context.token
298
+ // 'Authorization': this.fixToken(this.context.token)
320
299
  // },
321
300
  // method: 'GET',
322
301
  // httpsOptions: this.httpsOptions
323
302
  // };
324
- // TiledeskClient.myrequest(
303
+ // this.#myrequest(
325
304
  // HTTPREQUEST,
326
305
  // function(err, resbody) {
327
306
  // if (err) {
@@ -331,6 +310,20 @@ class DirIfOnlineAgentsV2 {
331
310
  // }
332
311
  // }
333
312
  // else {
313
+ // // {
314
+ // // "members": [
315
+ // // "62b317986993970035f0697e",
316
+ // // "5aaa99024c3b110014b478f0"
317
+ // // ],
318
+ // // "_id": "65ddec23fd8dc3003295cdd7",
319
+ // // "name": "Sales",
320
+ // // "trashed": false,
321
+ // // "id_project": "65203e12f8c0cf002cf4110b",
322
+ // // "createdBy": "5e09d16d4d36110017506d7f",
323
+ // // "createdAt": "2024-02-27T14:05:23.373Z",
324
+ // // "updatedAt": "2024-02-27T14:05:29.137Z",
325
+ // // "__v": 0
326
+ // // }
334
327
  // resolve(resbody);
335
328
  // if (callback) {
336
329
  // callback(null, resbody);
@@ -341,97 +334,51 @@ class DirIfOnlineAgentsV2 {
341
334
  // });
342
335
  // }
343
336
 
344
- async getGroup(groupId, callback) {
345
- return new Promise ( (resolve, reject) => {
346
- const URL = `${this.context.TILEDESK_APIURL}/${this.context.projectId}/groups/${groupId}`
347
- const HTTPREQUEST = {
348
- url: URL,
349
- headers: {
350
- 'Content-Type' : 'application/json',
351
- 'Authorization': this.fixToken(this.context.token)
352
- },
353
- method: 'GET',
354
- httpsOptions: this.httpsOptions
355
- };
356
- this.#myrequest(
357
- HTTPREQUEST,
358
- function(err, resbody) {
359
- if (err) {
360
- reject(err);
361
- if (callback) {
362
- callback(err);
363
- }
364
- }
365
- else {
366
- // {
367
- // "members": [
368
- // "62b317986993970035f0697e",
369
- // "5aaa99024c3b110014b478f0"
370
- // ],
371
- // "_id": "65ddec23fd8dc3003295cdd7",
372
- // "name": "Sales",
373
- // "trashed": false,
374
- // "id_project": "65203e12f8c0cf002cf4110b",
375
- // "createdBy": "5e09d16d4d36110017506d7f",
376
- // "createdAt": "2024-02-27T14:05:23.373Z",
377
- // "updatedAt": "2024-02-27T14:05:29.137Z",
378
- // "__v": 0
379
- // }
380
- resolve(resbody);
381
- if (callback) {
382
- callback(null, resbody);
383
- }
384
- }
385
- }, this.log
386
- );
387
- });
388
- }
389
-
390
- async getAllTeammates(members, callback) {
391
- return new Promise ( (resolve, reject) => {
392
- const URL = `${this.context.TILEDESK_APIURL}/${this.context.projectId}/project_users`
393
- const HTTPREQUEST = {
394
- url: URL,
395
- headers: {
396
- 'Content-Type' : 'application/json',
397
- 'Authorization': this.fixToken(this.context.token)
398
- },
399
- method: 'GET',
400
- httpsOptions: this.httpsOptions
401
- };
402
- this.#myrequest(
403
- HTTPREQUEST,
404
- function(err, resbody) {
405
- if (err) {
406
- reject(err);
407
- if (callback) {
408
- callback(err);
409
- }
410
- }
411
- else {
412
- // {
413
- // "members": [
414
- // "62b317986993970035f0697e",
415
- // "5aaa99024c3b110014b478f0"
416
- // ],
417
- // "_id": "65ddec23fd8dc3003295cdd7",
418
- // "name": "Sales",
419
- // "trashed": false,
420
- // "id_project": "65203e12f8c0cf002cf4110b",
421
- // "createdBy": "5e09d16d4d36110017506d7f",
422
- // "createdAt": "2024-02-27T14:05:23.373Z",
423
- // "updatedAt": "2024-02-27T14:05:29.137Z",
424
- // "__v": 0
425
- // }
426
- resolve(resbody);
427
- if (callback) {
428
- callback(null, resbody);
429
- }
430
- }
431
- }, this.log
432
- );
433
- });
434
- }
337
+ // async getAllTeammates(members, callback) {
338
+ // return new Promise ( (resolve, reject) => {
339
+ // const URL = `${this.context.TILEDESK_APIURL}/${this.context.projectId}/project_users`
340
+ // const HTTPREQUEST = {
341
+ // url: URL,
342
+ // headers: {
343
+ // 'Content-Type' : 'application/json',
344
+ // 'Authorization': this.fixToken(this.context.token)
345
+ // },
346
+ // method: 'GET',
347
+ // httpsOptions: this.httpsOptions
348
+ // };
349
+ // this.#myrequest(
350
+ // HTTPREQUEST,
351
+ // function(err, resbody) {
352
+ // if (err) {
353
+ // reject(err);
354
+ // if (callback) {
355
+ // callback(err);
356
+ // }
357
+ // }
358
+ // else {
359
+ // // {
360
+ // // "members": [
361
+ // // "62b317986993970035f0697e",
362
+ // // "5aaa99024c3b110014b478f0"
363
+ // // ],
364
+ // // "_id": "65ddec23fd8dc3003295cdd7",
365
+ // // "name": "Sales",
366
+ // // "trashed": false,
367
+ // // "id_project": "65203e12f8c0cf002cf4110b",
368
+ // // "createdBy": "5e09d16d4d36110017506d7f",
369
+ // // "createdAt": "2024-02-27T14:05:23.373Z",
370
+ // // "updatedAt": "2024-02-27T14:05:29.137Z",
371
+ // // "__v": 0
372
+ // // }
373
+ // resolve(resbody);
374
+ // if (callback) {
375
+ // callback(null, resbody);
376
+ // }
377
+ // }
378
+ // }, this.log
379
+ // );
380
+ // });
381
+ // }
435
382
 
436
383
  #myrequest(options, callback) {
437
384
  if (this.log) {