@tiledesk/tiledesk-tybot-connector 0.2.85 → 0.2.86

package/CHANGELOG.md

@@ -5,6 +5,10 @@
 available on:
  ▶️ https://www.npmjs.com/package/@tiledesk/tiledesk-tybot-connector
 
+# v0.2.86
+- Added to ifOnlineAgents Action: ignoreProjectWideOperatingHours = action.ignoreOperatingHours;
+- Updated ifOnlineAgents with get available agents with 'raw' option
+
 # v0.2.85
 - Improved "If operating hours" action with time slots
 - Other fix (?)

package/models/MockBotsDataSource.js

@@ -78,7 +78,7 @@ class MockBotsDataSource {
   async getByIntentDisplayNameCache(botId, key, tdcache) {
     let faq = null;
     if (tdcache) {
-      // console.log("mock chache. anyway in mock getting faq from datasource...");
+      // console.log("mock cache. anyway in mock getting faq from datasource...");
       faq = await this.getByIntentDisplayName(botId, key);
       // console.log("faq found in datasource.:", JSON.stringify(faq));
     }

package/models/TiledeskChatbotUtil.js

@@ -598,8 +598,8 @@ class TiledeskChatbotUtil {
                 if (message.request.lead.email) {
                     await chatbot.addParameter(TiledeskChatbotConst.REQ_LEAD_EMAIL_KEY, message.request.lead.email);
                 }
-                // if (message.request.lead.fullname && !message.request.lead.fullname.startsWith("guest#")) {
-                if (message.request.lead.fullname) {
+                if (message.request.lead.fullname && !message.request.lead.fullname.startsWith("guest#")) {
+                // if (message.request.lead.fullname) {
                     // worth saving
                     console.log("worth saving. lead found. lead.email:", message.request.lead.email, "lead.fullname:", message.request.lead.fullname)
                     try {
@@ -608,9 +608,10 @@ class TiledeskChatbotUtil {
                     catch(error) {
                         console.error("Error on setting userFullname:", error);
                     }
-                }
-                else {
-                    // console.log("!lead.fullname");
+                // }
+                // else {
+                //     // console.log("!lead.fullname");
+                // }
                 }
                 // console.log("Getting userPhone:", JSON.stringify(message.request));
                 if (message.request.lead.phone) {

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "0.2.85",
+  "version": "0.2.86",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/tiledeskChatbotPlugs/directives/DirContactUpdate.js

@@ -63,33 +63,34 @@ class DirContactUpdate {
       // send hidden info to update widget lead fullname only if it is a conversation!
       if (this.log) {console.log("(DirContactUpdate) requestId:", this.requestId); }
       if (this.log) {console.log("(DirContactUpdate) updateProperties:", updateProperties); }
-      if (this.log) {console.log("(DirContactUpdate) updateProperties['userFullname']:", updateProperties['userFullname']); }
-      if (this.requestId.startsWith("support-group") && updateProperties['userFullname']) {
-        if (this.log) {console.log("(DirContactUpdate) send hidden info to update widget lead fullname"); }
-        const userFullname = updateProperties['userFullname'];
-        const updateLeadDataOnWidgetMessage = {
-          type: "text",
-          text: "Updated lead fullname on widget with: " + userFullname,
-          attributes: {
-            // subtype: "info",
-            updateUserFullname: userFullname
-          }
-        };
-        if (this.log) {console.log("(DirContactUpdate) sending updateLeadDataOnWidgetMessage:", updateLeadDataOnWidgetMessage); }
-        this.context.tdclient.sendSupportMessage(
-          this.requestId,
-          updateLeadDataOnWidgetMessage,
-          (err) => {
-            if (err) {
-              console.error("(DirContactUpdate) Error sending reply:", err);
-            }
-            if (this.log) {console.log("(DirContactUpdate) hidden message sent:", updateLeadDataOnWidgetMessage);}
-            callback();
-        });
-      }
-      else {
-        callback();
-      }
+      if (this.log) {console.log("(DirContactUpdate) updateProperties['fullname']:", updateProperties['fullname']); }
+      callback();
+      // if (this.requestId.startsWith("support-group") && updateProperties['userFullname']) {
+      //   if (this.log) {console.log("(DirContactUpdate) send hidden info to update widget lead fullname"); }
+      //   const userFullname = updateProperties['fullname'];
+      //   const updateLeadDataOnWidgetMessage = {
+      //     type: "text",
+      //     text: "Updated lead fullname on widget with: " + userFullname,
+      //     attributes: {
+      //       // subtype: "info",
+      //       updateUserFullname: userFullname
+      //     }
+      //   };
+      //   if (this.log) {console.log("(DirContactUpdate) sending updateLeadDataOnWidgetMessage:", updateLeadDataOnWidgetMessage); }
+      //   this.context.tdclient.sendSupportMessage(
+      //     this.requestId,
+      //     updateLeadDataOnWidgetMessage,
+      //     (err) => {
+      //       if (err) {
+      //         console.error("(DirContactUpdate) Error sending reply:", err);
+      //       }
+      //       if (this.log) {console.log("(DirContactUpdate) hidden message sent:", updateLeadDataOnWidgetMessage);}
+      //       callback();
+      //   });
+      // }
+      // else {
+      //   callback();
+      // }
     });
   }
 }

package/tiledeskChatbotPlugs/directives/DirIfOnlineAgentsV2.js

@@ -52,8 +52,24 @@ class DirIfOnlineAgentsV2 {
     let stopOnConditionMet = true; //action.stopOnConditionMet;
 
     try {
-      const result = await this.openNow();
-      if (result && result.isopen) {
+      const ignoreProjectWideOperatingHours = action.ignoreOperatingHours;
+      let isOpen = false;
+      if (ignoreProjectWideOperatingHours === true) {
+        // always go on to only check agents availability
+        isOpen = true;
+      }
+      else {
+        const result = await this.openNow();
+        if (result && result.isopen) {
+          isOpen = true;
+        }
+        else {
+          isOpen = false;
+        }
+      }
+      
+      // if (result && result.isopen) {
+      if (isOpen === true) { // always true if ignoreProjectWideOperatingHours = true
         const selectedOption = action.selectedOption;
         
         let agents;
@@ -102,11 +118,10 @@ class DirIfOnlineAgentsV2 {
         }
         else { // if (checkAll) => go project-wide
           if (this.log) {console.log("(DirIfOnlineAgents) selectedOption === all"); }
-          agents = await this.getProjectAvailableAgents();
+          agents = await this.getProjectAvailableAgents(true);
           if (this.log) {console.log("(DirIfOnlineAgents) agents:", agents); }
         }
 
-        console.log("anyway qui...");
         if (agents && agents.length > 0) {
           if (trueIntent) {
             let intentDirective = DirIntent.intentDirectiveFor(trueIntent, trueIntentAttributes);
@@ -134,6 +149,18 @@ class DirIfOnlineAgentsV2 {
           this.chatbot.addParameter("flowError", "(If online Agents) No path for 'no available agents' defined.");
           callback();
         }
+      } else {
+        if (falseIntent) {
+          let intentDirective = DirIntent.intentDirectiveFor(falseIntent, falseIntentAttributes);
+          if (this.log) {console.log("!agents (!openHours) => falseIntent");}
+          console.log("!agents (!openHours) => falseIntent BECAUSE CLOSED"); //PROD
+          this.intentDir.execute(intentDirective, () => {
+            callback();
+          });
+        }
+        else {
+          callback();
+        }
       }
     }
     catch(err) {
@@ -157,19 +184,51 @@ class DirIfOnlineAgentsV2 {
     });
   }
 
-  async getProjectAvailableAgents() {
+  async getProjectAvailableAgents(raw, callback) {
     return new Promise( (resolve, reject) => {
-      this.tdclient.getProjectAvailableAgents((err, agents) => {
-        if (err) {
-          reject(err);
-        }
-        else {
-          resolve(agents);
-        }
-      });
-    })
+      const URL = `${this.context.TILEDESK_APIURL}/projects/${this.context.projectId}/users/availables?raw=${raw}`
+      const HTTPREQUEST = {
+        url: URL,
+        headers: {
+          'Content-Type' : 'application/json',
+          'Authorization': this.fixToken(this.context.token)
+        },
+        // json: true,
+        method: 'GET',
+      };
+      this.#myrequest(
+        HTTPREQUEST,
+        function(err, resbody) {
+          if (err) {
+            if (callback) {
+              callback(err);
+            }
+            reject(err);
+          }
+          else {
+            if (callback) {
+              callback(null, resbody);
+            }
+            resolve(resbody);
+          }
+        }, this.log);
+    });
+    
   }
 
+  // async getProjectAvailableAgents() {
+  //   return new Promise( (resolve, reject) => {
+  //     this.tdclient.getProjectAvailableAgents((err, agents) => {
+  //       if (err) {
+  //         reject(err);
+  //       }
+  //       else {
+  //         resolve(agents);
+  //       }
+  //     });
+  //   })
+  // }
+
   async getDepartmentAvailableAgents(depId) {
     return new Promise( (resolve, reject) => {
       this.tdclient.getDepartment(depId, async (error, dep) => {
@@ -237,7 +296,7 @@ class DirIfOnlineAgentsV2 {
             }
             else {
               // no group => assigned to all teammates
-              const agents = await this.getProjectAvailableAgents();
+              const agents = await this.getProjectAvailableAgents(true);
               resolve(agents);
             }
           }

package/tiledeskChatbotPlugs/directives/DirIfOpenHours.js

@@ -1,6 +1,7 @@
 // const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 let axios = require('axios');
 const { DirIntent } = require('./DirIntent');
+let https = require("https");
 const ms = require('minimist-string');
 
 class DirIfOpenHours {
@@ -91,8 +92,8 @@ class DirIfOpenHours {
     }
     
     let slot_id = null;
-    if (action.slot_id) {
-      slot_id = action.slot_id;
+    if (action.slotId) {
+      slot_id = action.slotId;
     }
     
     const server_base_url = process.env.API_ENDPOINT || process.env.API_URL;