@tiledesk/tiledesk-tybot-connector 0.2.70 → 0.2.72

package/CHANGELOG.md

@@ -5,6 +5,13 @@
 available on:
  ▶️ https://www.npmjs.com/package/@tiledesk/tiledesk-tybot-connector
 
+
+# v0.2.72
+- Fix. userParams not in /reserved...
+
+# v0.2.71
+- Fix. DirReplyV2 "NoInput" bug. Refactored with the introduction of "timeout_id", an ID specific for each noInput timeout: this.chatbot.addParameter(TiledeskChatbotConst.USER_INPUT, timeout_id)
+
 # v0.2.70
 - added DirIfOnlineAgentsV2
 - Fix. TiledeskChatbot: WRONG: await chatbot.addParameter("userInput", true); ====>    FIXED: this.addParameter("userInput", true)

package/index.js

@@ -414,7 +414,7 @@ router.get('/ext/reserved/parameters/requests/:requestid', async (req, res) => {
     //     }
     //   }
     // }
-    TiledeskChatbotUtil.userFlowAttributes(parameters);
+    const userParams = TiledeskChatbotUtil.userFlowAttributes(parameters);
     res.send(userParams);
   }
 });

package/models/TiledeskChatbot.js

@@ -9,6 +9,7 @@ const { IntentForm } = require('./IntentForm.js');
 const { TiledeskChatbotUtil } = require('./TiledeskChatbotUtil.js');
 const { DirLockIntent } = require('../tiledeskChatbotPlugs/directives/DirLockIntent');
 const { DirUnlockIntent } = require('../tiledeskChatbotPlugs/directives/DirUnlockIntent');
+const { TiledeskChatbotConst } = require('./TiledeskChatbotConst.js');
 
 class TiledeskChatbot {
 
@@ -83,7 +84,6 @@ class TiledeskChatbot {
             await this.unlockIntent(this.requestId);
             await this.unlockAction(this.requestId);
             // console.log("RESET LOCKED INTENT.");
-            await this.addParameter("userInput", true); // set userInput
             if (this.log) {console.log("RESET LOCKED INTENT. Intent was explicitly  invoked with an action:", message.attributes.action);}
           }
         } catch(error) {
@@ -91,6 +91,18 @@ class TiledeskChatbot {
         }
       }
 
+      // resetting any noInput timeout setting userInput = true
+      // if (message.sender != "_tdinternal") {
+      //   if (this.log) {console.log("resetting any noInput timeout setting userInput = (false?)", await this.getParameter(TiledeskChatbotConst.USER_INPUT) );}
+      //   try {
+      //     // await this.addParameter(TiledeskChatbotConst.USER_INPUT, true); // set userInput
+      //     await this.deleteParameter(TiledeskChatbotConst.USER_INPUT); // reset userInput
+      //     if (this.log) {console.log("userInput?", await this.getParameter(TiledeskChatbotConst.USER_INPUT) );}
+      //   } catch(error) {
+      //     console.error("Error resetting userInput:", error);
+      //   }
+      // }
+
       // any external invocation restarts the steps counter
       try {
         if (message.sender != "_tdinternal") {

package/models/TiledeskChatbotConst.js

@@ -22,6 +22,7 @@ class TiledeskChatbotConst {
     static REQ_CHAT_CHANNEL = "chatChannel";
     static REQ_DECODED_JWT_KEY = "decodedCustomJWT";
     static REQ_REQUESTER_IS_AUTHENTICATED_KEY = "strongAuthenticated";
+    static USER_INPUT = "_userInput";
 
     // static REQ_DEPARTMENT_ID_KEY = "tdDepartmentId";
     // static REQ_PROJECT_ID_KEY = "projectId";

package/models/TiledeskChatbotUtil.js

@@ -496,7 +496,8 @@ class TiledeskChatbotUtil {
             }
             
             if (message.text && message.sender !== "_tdinternal") {
-                await chatbot.addParameter("userInput", true); // set userInput
+                // await chatbot.addParameter(TiledeskChatbotConst.USER_INPUT, true); // set userInput
+                await chatbot.deleteParameter(TiledeskChatbotConst.USER_INPUT); // set userInput
                 await chatbot.addParameter(TiledeskChatbotConst.REQ_LAST_USER_TEXT_KEY, message.text); // DEPRECATED
                 await chatbot.addParameter(TiledeskChatbotConst.REQ_LAST_USER_TEXT_v2_KEY, message.text);
                 if (message.channel) {
@@ -835,7 +836,7 @@ class TiledeskChatbotUtil {
             "userLeadId",
             "lastUserText",
             TiledeskChatbotConst.REQ_REQUESTER_IS_AUTHENTICATED_KEY,
-            "userInput"
+            TiledeskChatbotConst.USER_INPUT
           ]
           let userParams = {};
           if (flowAttributes) {

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "0.2.70",
+  "version": "0.2.72",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/tiledeskChatbotPlugs/directives/DirIfOnlineAgentsV2.js

@@ -57,7 +57,7 @@ class DirIfOnlineAgentsV2 {
         
         let agents;
         if (selectedOption === "currentDep") {
-          console.log("(DirIfOnlineAgents) selectedOption === currentDep");
+          console.log("(DirIfOnlineAgents) selectedOption === currentDep. Current department:", this.context.departmentId);
           agents = await this.getDepartmentAvailableAgents(this.context.departmentId);
           console.log("(DirIfOnlineAgents) agents:", agents);
         }

package/tiledeskChatbotPlugs/directives/DirReplyV2.js

@@ -3,8 +3,9 @@ const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { TiledeskChatbotConst } = require('../../models/TiledeskChatbotConst');
 const { TiledeskChatbotUtil } = require('../../models/TiledeskChatbotUtil');
 const { DirIntent } = require("./DirIntent");
-const { defaultOptions } = require('liquidjs');
+// const { defaultOptions } = require('liquidjs');
 const { DirMessageToBot } = require('./DirMessageToBot');
+const { v4: uuidv4 } = require('uuid');
 
 class DirReplyV2 {
 
@@ -84,13 +85,15 @@ class DirReplyV2 {
               const noInputIntent = action.noInputIntent;
               const noInputTimeout = action.noInputTimeout;
               if (this.log) { console.log("noInputTimeout found:", noInputTimeout); }
-              if (noInputTimeout > 0 && noInputTimeout < 300000) {
-                await this.chatbot.addParameter("userInput", false); // control variable. On each user input is set to true
-                if (this.log) {  console.log("Set userInput: false, checking...", await this.chatbot.getParameter("userInput")); }
+              if (noInputTimeout > 0 && noInputTimeout < 7776000) {
+                const timeout_id = uuidv4();
+                await this.chatbot.addParameter(TiledeskChatbotConst.USER_INPUT, timeout_id); // control variable. On each user input is removed
+                if (this.log) {  console.log("Set userInput: false, checking...", await this.chatbot.getParameter(TiledeskChatbotConst.USER_INPUT)); }
                 setTimeout(async () => {
                   if (this.log) { console.log("noinput timeout triggered!"); }
-                  let userInput = await this.chatbot.getParameter("userInput");
-                  if (!userInput) {
+                  const userInput = await this.chatbot.getParameter(TiledeskChatbotConst.USER_INPUT);
+                  if (this.log) {  console.log("got 'userInput':", userInput); }
+                  if (userInput && userInput === timeout_id) {
                     if (this.log) {  console.log("no 'userInput'. Executing noinput action:", noInputIntent); }
                     await this.chatbot.unlockIntent(this.requestId);
                     await this.chatbot.unlockAction(this.requestId);
@@ -100,6 +103,9 @@ class DirReplyV2 {
                       if (this.log) {  console.log("noinput action invoked", noinput_action); }
                     });
                   }
+                  else {
+                    if (this.log) {  console.log("skipping noinput action because of userInput", userInput); }
+                  }
                 }, noInputTimeout);
               }
             }