@tiledesk/tiledesk-tybot-connector 0.2.63 → 0.2.64

package/CHANGELOG.md

@@ -6,6 +6,11 @@ available on:
  ▶️ https://www.npmjs.com/package/@tiledesk/tiledesk-tybot-connector
 
 
+# v0.2.64
+- removed system parameters from /reserved/parameters
+- Web Request Action: added multipart form-data support with files binary from URL source
+- Added DirAssistant Action
+
 # v0.2.63
 - BUG fix on /ext/parameters/requests/:requestid
 - Moved getChatbotParameters function in TiledeskChatbotUtil

package/index.js

@@ -395,7 +395,12 @@ router.get('/ext/reserved/parameters/requests/:requestid', async (req, res) => {
       "lastUserImageType", // image
       "lastUserDocumentURL", // file
       "lastUserDocumentName", // file
-      "lastUserDocumentType" // file
+      "lastUserDocumentType", // file
+      "ticketId",
+      TiledeskChatbotConst.REQ_CHAT_CHANNEL,
+      "user_lead_id",
+      "lastUserText",
+      TiledeskChatbotConst.REQ_REQUESTER_IS_AUTHENTICATED_KEY
     ]
     let userParams = {};
     if (parameters) {

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "0.2.63",
+  "version": "0.2.64",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -46,6 +46,7 @@ const { DirHubspot } = require('./directives/DirHubspot');
 const { DirCustomerio } = require('./directives/DirCustomerio');
 const { DirBrevo } = require('./directives/DirBrevo');
 const { DirAskGPTV2 } = require('./directives/DirAskGPTV2');
+const { DirAssistant } = require('./directives/DirAssistant');
 
 class DirectivesChatbotPlug {
 
@@ -727,6 +728,20 @@ class DirectivesChatbotPlug {
         this.process(next_dir);
       })
     }
+    else if (directive_name === Directives.GPT_ASSISTANT) {
+      // console.log("...GPT_ASSISTANT");
+      new DirAssistant(context).execute(directive, async (stop) => {
+        if (context.log) { console.log("stop on condition?", stop);}
+        if (stop == true) {
+          if (context.log) { console.log("Stopping Actions on:", JSON.stringify(directive));}
+          this.theend();
+        }
+        else {
+          let next_dir = await this.nextDirective(this.directives);
+          this.process(next_dir);
+        }
+      });
+    }
     else {
       //console.log("Unhandled Post-message Directive:", directive_name);
       let next_dir = await this.nextDirective(this.directives);

package/tiledeskChatbotPlugs/directives/DirAssistant.js

@@ -0,0 +1,637 @@
+let axios = require('axios');
+let https = require("https");
+const { Filler } = require('../Filler');
+const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
+const { DirIntent } = require('./DirIntent');
+
+class DirAssistant {
+  constructor(context) {
+    if (!context) {
+      throw new Error('context object is mandatory.');
+    }
+    this.context = context;
+    this.tdclient = context.tdclient;
+    this.tdcache = context.tdcache;
+    this.requestId = context.requestId;
+    this.intentDir = new DirIntent(context);
+    this.log = context.log;
+  }
+
+  execute(directive, callback) {
+    let action;
+    if (directive.action) {
+      action = directive.action;
+    }
+    else {
+      console.error("Incorrect directive:", JSON.stringify(directive));
+      callback();
+      return;
+    }
+    this.go(action, (stop) => {
+      if (this.log) {console.log("(DirAssistant, stop?", stop); }
+      callback(stop);
+    });
+  }
+
+  async go(action, callback) {
+    if (this.log) {console.log("DirAssistant action:", JSON.stringify(action));}
+    let requestAttributes = null;
+    if (this.tdcache) {
+      requestAttributes = 
+      await TiledeskChatbot.allParametersStatic(
+        this.tdcache, this.requestId
+      );
+    }
+    
+    const filler = new Filler();
+    const url = filler.fill(action.url, requestAttributes);
+    // prompt => Mandatory
+    // assistantId => Mandatory
+    // threadIdAttributeName => Optional // default "firstThread"
+    // assignResultTo => Optional // default "assistantReply"
+    // assignErrorTo => Optional // default "assistantError"
+    // action.settings.timeout => Optional
+  
+    let assignResultTo = "assistantReply";
+    if (action.assignResultTo) {
+      assignResultTo = action.assignResultTo;
+    }
+
+    let assignErrorTo = "assistantError";
+    if (action.assignErrorTo) {
+      assignErrorTo = action.assignErrorTo;
+    }
+
+    let threadIdAttribute = "firstThread";
+    if (action.threadIdAttribute) {
+      threadIdAttribute = action.threadIdAttribute;
+    }
+
+    let _assistantId = null;
+    if (action.assistantId) { // mandatory
+      _assistantId = action.assistantId;
+    }
+    else {
+      // TODO: LOG SETTINGS ERROR
+      console.error("DirAssistant error: no assistantId.");
+      callback();
+      return;
+    }
+
+    let _prompt = null;
+    if (action.prompt) { // mandatory
+      _prompt = action.prompt;
+    }
+    else {
+      // TODO: LOG SETTINGS ERROR
+      console.error("DirAssistant error: no prompt.");
+      callback();
+      return;
+    }
+
+    let assistantId = _assistantId;
+    try {
+      assistantId = filler.fill(_assistantId, requestAttributes);
+    }
+    catch(error) {
+      console.error("Error while filling assistantId:", error);
+    }
+
+    let prompt = _prompt;
+    try {
+      prompt = filler.fill(_prompt, requestAttributes);
+    }
+    catch(error) {
+      console.error("Error while filling prompt:", error);
+    }
+
+    if (this.log) {
+      console.log("settings ok");
+      console.log("prompt:", prompt);
+      console.log("assistantId:", assistantId);
+    }
+    // Condition branches
+    let trueIntent = action.trueIntent;
+    let falseIntent = action.falseIntent;
+    if (trueIntent && trueIntent.trim() === "") {
+      trueIntent = null;
+    }
+    if (falseIntent && falseIntent.trim() === "") {
+      falseIntent = null;
+    }
+
+    this.timeout = this.#webrequest_timeout(action, 20000, 1, 300000);
+    
+    const apikey = await this.getGPT_APIKEY();
+    if (this.log) {console.log("apikey:", apikey);}
+    if (!apikey) {
+      const reply = "DirAssistant gptkey is mandatory in Integrations";
+      if (this.log) { console.error(reply); };
+      await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, assignErrorTo, reply);
+      if (falseIntent) {
+        await this.#executeCondition(false, trueIntent, null, falseIntent, null);
+        callback(true);
+      }
+      return;
+    }
+    let threadId = null;
+    try {
+      threadId = requestAttributes[threadIdAttribute];
+      if (!threadId || (threadId && threadId.trim() === '') ) {
+        // create thread if it doesn't exist
+        if (this.log) {console.log("Creating thread");}
+        const thread = await this.createThread(apikey);
+        if (this.log) {console.log("Thread crated.");}
+        threadId = thread.id;
+        if (this.log) {
+          console.log("thread:", thread);
+          console.log("threadId:", threadId);
+        }
+      }
+      await this.addMessage(prompt, threadId, apikey);
+      if (this.log) {console.log("Message added.");}
+      await this.runThreadOnAssistant(assistantId, threadId, apikey);
+      let messages = await this.threadMessages(threadId, apikey);
+      let lastMessage = null;
+      if (messages && messages.data && messages.data.length > 0 && messages.data[0]) {
+        if (messages.data[0].content.length > 0 && messages.data[0].content[0] && messages.data[0].content[0].text) {
+          lastMessage = messages.data[0].content[0].text.value;
+        }
+      }
+      console.log("lastMessage:", lastMessage);
+      // process.exit(0);
+      if (lastMessage !== null) {
+        await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, assignResultTo, lastMessage);
+        if (trueIntent) {
+          await this.#executeCondition(true, trueIntent, null, falseIntent, null);
+          callback(true);
+        }
+        else {
+          callback(false);
+          return;
+        }
+      }
+      else {
+        await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, assignResultTo, null);
+        if (falseIntent) {
+          await this.#executeCondition(false, trueIntent, null, falseIntent, null);
+          callback(true);
+        }
+        else {
+          callback(false);
+          return;
+        }
+      }
+    }
+    catch (error) {
+      if (this.log) { console.error("error:", error); }
+      await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, assignErrorTo, error);
+      if (falseIntent) {
+        await this.#executeCondition(false, trueIntent, null, falseIntent, null);
+      }
+      callback(true);
+      return;
+    }
+    
+  }
+
+  async #executeCondition(result, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, callback) {
+    let trueIntentDirective = null;
+    if (trueIntent) {
+      trueIntentDirective = DirIntent.intentDirectiveFor(trueIntent, trueIntentAttributes);
+    }
+    let falseIntentDirective = null;
+    if (falseIntent) {
+      falseIntentDirective = DirIntent.intentDirectiveFor(falseIntent, falseIntentAttributes);
+    }
+    if (result === true) {
+      if (trueIntentDirective) {
+        this.intentDir.execute(trueIntentDirective, () => {
+          if (callback) {
+            callback();
+          }
+        });
+      }
+      else {
+        if (this.log) {console.log("No trueIntentDirective specified");}
+        if (callback) {
+          callback();
+        }
+      }
+    }
+    else {
+      if (falseIntentDirective) {
+        this.intentDir.execute(falseIntentDirective, () => {
+          if (callback) {
+            callback();
+          }
+        });
+      }
+      else {
+        if (this.log) {console.log("No falseIntentDirective specified");}
+        if (callback) {
+          callback();
+        }
+      }
+    }
+  }
+
+  #webrequest_timeout(action, default_timeout, min, max) {
+    let timeout = default_timeout;
+    if (!action.settings) {
+      return timeout;
+    }
+    
+    if (action.settings.timeout) {
+      if ((typeof action.settings.timeout === "number") && action.settings.timeout > min && action.settings.timeout < max) {
+        timeout = Math.round(action.settings.timeout)
+        // console.log("new timeout:", timeout);
+      }
+    }
+    return timeout
+  }
+
+  async getGPT_APIKEY() {
+    if (process.env.TEST_OPENAI_APIKEY) {
+      return process.env.TEST_OPENAI_APIKEY
+    }
+    else {
+      const server_base_url = process.env.API_ENDPOINT || process.env.API_URL;
+      return await this.getKeyFromIntegrations(server_base_url);
+    }
+  }
+
+  async createThread(apikey) {
+    if (this.log) { console.log("creating thread..."); }
+    return new Promise( async (resolve, reject) => {
+      const url = "https://api.openai.com/v1/threads";
+      const headers = {
+        "Authorization": apikey,
+        "OpenAI-Beta": "assistants=v2"
+      }
+      const HTTPREQUEST = {
+        url: url,
+        headers: headers,
+        json: '', // no old messages on creation
+        method: "POST",
+        timeout: this.timeout
+      };
+      if (this.log) {console.log("DirAssistant HTTPREQUEST", HTTPREQUEST);}
+      this.#myrequest(
+        HTTPREQUEST, async (err, res) => {
+          let status = res.status;
+          if (err) {
+            if (this.log) {console.error("DirAssistant error:", err);}
+            reject(err);
+          }
+          else if(res.status >= 200 && res.status <= 299) {
+            if (this.log) {console.log("got threadid res:", res);}
+            let thread = res.data;
+            resolve(thread)
+          }
+          else {
+            reject(new Error("Thread creation status != 200:", status));
+          }
+        }
+      );
+    });
+  }
+  
+  async addMessage(prompt, threadId, apikey) {
+  
+    // POST https://api.openai.com/v1/threads/{{threadID}}/messages
+  
+    // JSON
+    /*
+    {
+      "role": "user",
+      "content": {{last_user_text | json}},
+      "attachments": [
+        {
+          "file_id": "file-9rf2OwoLy22Q6bePkO0Zmhlc",
+          "tools": [
+            {
+              "type": "code_interpreter"
+            }
+          ]
+        }
+      ]
+    }
+  */
+    const json_payload = {
+      "role": "user",
+      "content": prompt
+    }
+
+    return new Promise( async (resolve, reject) => {
+      const url = `https://api.openai.com/v1/threads/${threadId}/messages`;
+      const headers = {
+        "Authorization": apikey,
+        "OpenAI-Beta": "assistants=v2"
+      }
+      const HTTPREQUEST = {
+        url: url,
+        headers: headers,
+        json: json_payload,
+        method: "POST",
+        timeout: this.timeout
+      };
+      if (this.log) {console.log("DirAssistant HTTPREQUEST", HTTPREQUEST);}
+      this.#myrequest(
+        HTTPREQUEST, async (err, res) => {
+          let status = res.status;
+          if (err) {
+            if (this.log) {console.error("DirAssistant error:", err);}
+            reject(err);
+          }
+          else if(res.status >= 200 && res.status <= 299) {
+            if (this.log) {console.log("got response data:", res.data);}
+            // let return_body = res.data;
+            resolve();
+          }
+          else {
+            reject(new Error("Message add status != 200:", status));
+          }
+        }
+      );
+    });
+  }
+  
+  async runThreadOnAssistant(assistantId, threadId, apikey) {
+    let _run = await this.createRun(threadId, assistantId, apikey);
+    if (this.log) {console.log("Got run:", _run);}
+    let runId = _run.id;
+    if (this.log) {console.log("runId:", runId);}
+    let status = null;
+    do {
+      if (this.log) {console.log("Getting run...");}
+      const wait_for = 2000;
+      if (this.log) {console.log("Waiting:", wait_for);}
+      await new Promise(resolve => setTimeout(resolve, wait_for));
+      let run = await this.getRun(threadId, runId, apikey);
+      status = run.status;
+      if (this.log) {console.log("Run status:", status);}
+    }
+    while (status === "queued" || status === "in_progress" || status === "requires_action" && status === "cancelling");
+    // while (status != "completed" && status != "cancelled" && status != "failed" && status != "expired");
+    // queued, in_progress, requires_action, cancelling
+    if (this.log) {console.log("Run end.");}
+  }
+
+  async createRun(threadId, assistantId, apikey) {
+    const json_payload = {
+      "assistant_id": assistantId
+    }
+
+    return new Promise( async (resolve, reject) => {
+      if (this.log) {console.log("adding message to thread...");}
+      const url = `https://api.openai.com/v1/threads/${threadId}/runs`;
+      const headers = {
+        "Authorization": apikey,
+        "OpenAI-Beta": "assistants=v2"
+      }
+      const HTTPREQUEST = {
+        url: url,
+        headers: headers,
+        json: json_payload,
+        method: "POST",
+        timeout: this.timeout
+      };
+      if (this.log) {console.log("DirAssistant HTTPREQUEST", HTTPREQUEST);}
+      this.#myrequest(
+        HTTPREQUEST, async (err, res) => {
+          let status = res.status;
+          if (err) {
+            if (this.log) {console.error("DirAssistant error:", err);}
+            reject(err);
+          }
+          else if(res.status >= 200 && res.status <= 299) {
+            if (this.log) {console.log("got response data:", res.data);}
+            // let return_body = res.data;
+            resolve(res.data);
+          }
+          else {
+            reject(new Error("Message add status != 200:", status));
+          }
+        }
+      );
+    });
+  }
+
+  async getRun(threadId, runId, apikey) {
+    return new Promise( async (resolve, reject) => {
+      const url = `https://api.openai.com/v1/threads/${threadId}/runs/${runId}`;
+      const headers = {
+        "Authorization": apikey,
+        "OpenAI-Beta": "assistants=v2"
+      }
+      const HTTPREQUEST = {
+        url: url,
+        headers: headers,
+        json: null,
+        method: "GET",
+        timeout: this.timeout
+      };
+      if (this.log) {console.log("DirAssistant HTTPREQUEST", HTTPREQUEST);}
+      this.#myrequest(
+        HTTPREQUEST, async (err, res) => {
+          let status = res.status;
+          if (err) {
+            if (this.log) {console.error("DirAssistant error:", err);}
+            reject(err);
+          }
+          else if(res.status >= 200 && res.status <= 299) {
+            if (this.log) {console.log("got response data:", res.data);}
+            // let return_body = res.data;
+            resolve(res.data);
+          }
+          else {
+            reject(new Error("Message add status != 200:", status));
+          }
+        }
+      );
+    });
+  }
+
+  async threadMessages(threadId, apikey) {
+    return new Promise( async (resolve, reject) => {
+      const url = `https://api.openai.com/v1/threads/${threadId}/messages`;
+      const headers = {
+        "Authorization": apikey,
+        "OpenAI-Beta": "assistants=v2"
+      }
+      const HTTPREQUEST = {
+        url: url,
+        headers: headers,
+        json: null,
+        method: "GET",
+        timeout: this.timeout
+      };
+      if (this.log) {console.log("DirAssistant HTTPREQUEST", HTTPREQUEST);}
+      this.#myrequest(
+        HTTPREQUEST, async (err, res) => {
+          let status = res.status;
+          if (err) {
+            if (this.log) {console.error("DirAssistant error:", err);}
+            reject(err);
+          }
+          else if(res.status >= 200 && res.status <= 299) {
+            if (this.log) {console.log("got response data:", res.data);}
+            // let return_body = res.data;
+            resolve(res.data);
+          }
+          else {
+            reject(new Error("Message add status != 200:", status));
+          }
+        }
+      );
+    });
+  }
+
+  async getKeyFromIntegrations(server_base_url) {
+    return new Promise((resolve) => {
+
+      const INTEGRATIONS_HTTPREQUEST = {
+        url: server_base_url + "/" + this.context.projectId + "/integration/name/openai",
+        headers: {
+          'Content-Type': 'application/json',
+          'Authorization': 'JWT ' + this.context.token
+        },
+        method: "GET"
+      }
+      if (this.log) { console.log("DirAssistant INTEGRATIONS_HTTPREQUEST ", INTEGRATIONS_HTTPREQUEST) }
+
+      this.#myrequest(
+        INTEGRATIONS_HTTPREQUEST, async (err, integration) => {
+          if (err) {
+            resolve(null);
+          } else {
+
+            if (integration &&
+              integration.value) {
+              resolve(integration.value.apikey)
+            }
+            else {
+              resolve(null)
+            }
+          }
+        })
+    })
+  }
+
+  #myrequest(options, callback) {
+    try {
+      if (this.log) {
+        console.log("API URL:", options.url);
+        //console.log("** Options:", JSON.stringify(options));
+        // Stringify "options". FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - START
+        let cache = [];
+        let str_Options = JSON.stringify(options, function(key, value) { // try to use a separate function
+          if (typeof value === 'object' && value != null) {
+            if (cache.indexOf(value) !== -1) {
+              return;
+            }
+            cache.push(value);
+          }
+          return value;
+        });
+        console.log("** Options:", str_Options);
+
+
+      }
+      let axios_options = {
+        url: options.url,
+        method: options.method,
+        params: options.params,
+        headers: options.headers,
+        timeout: options.timeout
+      }
+    
+      if (options.json !== null) {
+        axios_options.data = options.json
+      }
+      // if (this.log) {
+      //   console.log("axios_options:", JSON.stringify(axios_options));
+      // }
+      if (options.url.startsWith("https:")) {
+        const httpsAgent = new https.Agent({
+          rejectUnauthorized: false,
+        });
+        axios_options.httpsAgent = httpsAgent;
+      }
+    
+      axios(axios_options)
+      .then((res) => {
+        if (this.log) {
+          console.log("Success Response:", res);
+          console.log("Response for url:", options.url);
+          console.log("Response headers:\n", JSON.stringify(res.headers));
+        }
+        if (callback) {
+          callback(null, res);
+        }
+      })
+      .catch( (err) => {
+        if (this.log) {
+          if (err.response) {
+            console.log("Error Response data:", err.response.data);
+          }
+          // FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - START
+          let cache = [];
+          let error_log = JSON.stringify(err, function(key, value) { // try to use a separate function
+            if (typeof value === 'object' && value != null) {
+              if (cache.indexOf(value) !== -1) {
+                return;
+              }
+              cache.push(value);
+            }
+            return value;
+          });
+          console.error("An error occurred: ", error_log);
+          // FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - END
+          // console.error("An error occurred:", JSON.stringify(err));
+        }
+        if (callback) {
+          let status = 1000;
+          let cache = [];
+          let str_error = JSON.stringify(err, function(key, value) { // try to use a separate function
+            if (typeof value === 'object' && value != null) {
+              if (cache.indexOf(value) !== -1) {
+                return;
+              }
+              cache.push(value);
+            }
+            return value;
+          });
+          let error = JSON.parse(str_error) // "status" disappears without this trick
+          let errorMessage = JSON.stringify(error);
+          if (error.status) {
+            status = error.status;
+          }
+          if (error.message) {
+            errorMessage = error.message;
+          }
+          let data = null;
+          if (err.response) {
+            data =  err.response.data;
+          }
+          callback(
+            null, {
+              status: status,
+              data: data,
+              error: errorMessage
+            }
+          );
+        }
+      });
+    }
+    catch(error) {
+      console.error("Error:", error);
+    }
+  }
+
+}
+
+
+
+module.exports = { DirAssistant };

package/tiledeskChatbotPlugs/directives/DirWebRequestV2.js

@@ -35,36 +35,80 @@ class DirWebRequestV2 {
 
   async go(action, callback) {
     if (this.log) {console.log("webRequest action:", JSON.stringify(action));}
-    let requestVariables = null;
+    let requestAttributes = null;
     if (this.tdcache) {
-      requestVariables = 
+      requestAttributes = 
       await TiledeskChatbot.allParametersStatic(
         this.tdcache, this.requestId
       );
     }
     const filler = new Filler();
-    const url = filler.fill(action.url, requestVariables);
+    const url = filler.fill(action.url, requestAttributes);
 
     let headers = {};
     if (action.headersString) {
       let headersDict = action.headersString
       for (const [key, value] of Object.entries(headersDict)) {
         if (this.log) {console.log("header:", key, "value:", value)}
-        let filled_value = filler.fill(value, requestVariables);
+        let filled_value = filler.fill(value, requestAttributes);
         headers[key] = filled_value;
       }
     }
+
     let json = null;
-    if (action.jsonBody && action.bodyType == "json") {
-      if (this.log) {console.log("action.body is:", action.jsonBody);}
-      let jsonBody = filler.fill(action.jsonBody, requestVariables);
-      try {
-        json = JSON.parse(jsonBody);
-        if (this.log) {console.log("json is:", json);}
+    try {
+      if (action.jsonBody && action.bodyType == "json") {
+        if (this.log) {console.log("action.body is:", action.jsonBody);}
+        let jsonBody = filler.fill(action.jsonBody, requestAttributes);
+        try {
+          json = JSON.parse(jsonBody);
+          if (this.log) {console.log("json is:", json);}
+        }
+        catch(err) {
+          console.error("Error parsing webRequest jsonBody:", jsonBody);
+        }
+      }
+      else if (action.formData && action.bodyType == "form-data") {
+        let formData = filler.fill(action.formData, requestAttributes);
+        if (this.log) {console.log("action.body is form-data:", formData);}
+        // // fill
+        if (formData && formData.length > 0) {
+          for (let i = 0; i < formData.length; i++) {
+            let field = formData[i];
+            if (field.value) {
+              field.value = filler.fill(field.value, requestAttributes);
+              if (this.log) {console.log("field filled:", field.value);}
+            }
+          }
+        }
+        json = {};
+        for (let i = 0; i < formData.length; i++) {
+          let field = formData[i];
+          if (field.enabled && field.value && field.type === "URL") {
+            if (this.log) {console.log("Getting file:", field.value);}
+            let response = await axios.get(field.value,
+              {
+                responseType: 'stream'
+              }
+            );
+            let stream = response.data;
+            // if (this.log) {console.log("Stream data:", stream);}
+            json[field.name] = stream;
+            // process.exit(0);
+          }
+          else if (field.enabled && field.value && field.type === "Text") {
+            json[field.name] = field.value;
+          }
+        }
+        if (this.log) {console.log("final json:", json);}
       }
-      catch(err) {
-        console.error("Error parsing webRequest jsonBody:", jsonBody);
+      else {
+        if (this.log) {console.log("no action upload parts");}
       }
+
+    }
+    catch(error) {
+      console.error("Error", error);
     }
     
     // Condition branches
@@ -81,8 +125,9 @@ class DirWebRequestV2 {
     }
 
     let timeout = this.#webrequest_timeout(action, 20000, 1, 300000);
-    console.log("final timeout", timeout);
+    
     if (this.log) {console.log("webRequest URL", url);}
+    
     const HTTPREQUEST = {
       url: url,
       headers: headers,
@@ -90,6 +135,7 @@ class DirWebRequestV2 {
       method: action.method,
       timeout: timeout
     };
+
     if (this.log) {console.log("webRequest HTTPREQUEST", HTTPREQUEST);}
     this.#myrequest(
       HTTPREQUEST, async (err, res) => {
@@ -203,63 +249,13 @@ class DirWebRequestV2 {
   }
 
   #myrequest(options, callback) {
-    if (this.log) {
-      console.log("API URL:", options.url);
-      console.log("** Options:", JSON.stringify(options));
-    }
-    let axios_options = {
-      url: options.url,
-      method: options.method,
-      params: options.params,
-      headers: options.headers,
-      timeout: options.timeout
-    }
-    if (options.json !== null) {
-      axios_options.data = options.json
-    }
-    if (this.log) {
-      console.log("axios_options:", JSON.stringify(axios_options));
-    }
-    if (options.url.startsWith("https:")) {
-      const httpsAgent = new https.Agent({
-        rejectUnauthorized: false,
-      });
-      axios_options.httpsAgent = httpsAgent;
-    }
-    axios(axios_options)
-    .then((res) => {
+    try {
       if (this.log) {
-        console.log("Success Response:", res);
-        console.log("Response for url:", options.url);
-        console.log("Response headers:\n", JSON.stringify(res.headers));
-      }
-      if (callback) {
-        callback(null, res);
-      }
-        // if (callback) {
-        //   let data = null;
-        //   let status = 1000;
-        //   if (res) {
-        //     status = res.status;
-        //     data = res.data;
-        //   }
-        //   callback(
-        //     {
-        //       status: status,
-        //       data: data
-        //     }, null
-        //   );
-        // }
-      
-    })
-    .catch( (err) => {
-      if (this.log) {
-        if (err.response) {
-          console.log("Error Response data:", err.response.data);
-        }
-        // FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - START
+        console.log("API URL:", options.url);
+        //console.log("** Options:", JSON.stringify(options));
+        // Stringify "options". FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - START
         let cache = [];
-        let error_log = JSON.stringify(err, function(key, value) { // try to use a separate function
+        let str_Options = JSON.stringify(options, function(key, value) { // try to use a separate function
           if (typeof value === 'object' && value != null) {
             if (cache.indexOf(value) !== -1) {
               return;
@@ -268,43 +264,99 @@ class DirWebRequestV2 {
           }
           return value;
         });
-        console.error("An error occurred: ", error_log);
-        // FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - END
-        // console.error("An error occurred:", JSON.stringify(err));
+        console.log("** Options:", str_Options);
+
+
       }
-      if (callback) {
-        let status = 1000;
-        let cache = [];
-        let str_error = JSON.stringify(err, function(key, value) { // try to use a separate function
-          if (typeof value === 'object' && value != null) {
-            if (cache.indexOf(value) !== -1) {
-              return;
-            }
-            cache.push(value);
-          }
-          return value;
+      let axios_options = {
+        url: options.url,
+        method: options.method,
+        params: options.params,
+        headers: options.headers,
+        timeout: options.timeout
+      }
+    
+      if (options.json !== null) {
+        axios_options.data = options.json
+      }
+      // if (this.log) {
+      //   console.log("axios_options:", JSON.stringify(axios_options));
+      // }
+      if (options.url.startsWith("https:")) {
+        const httpsAgent = new https.Agent({
+          rejectUnauthorized: false,
         });
-        let error = JSON.parse(str_error) // "status" disappears without this trick
-        let errorMessage = JSON.stringify(error);
-        if (error.status) {
-          status = error.status;
+        axios_options.httpsAgent = httpsAgent;
+      }
+    
+      axios(axios_options)
+      .then((res) => {
+        if (this.log) {
+          console.log("Success Response:", res);
+          console.log("Response for url:", options.url);
+          console.log("Response headers:\n", JSON.stringify(res.headers));
         }
-        if (error.message) {
-          errorMessage = error.message;
+        if (callback) {
+          callback(null, res);
         }
-        let data = null;
-        if (err.response) {
-          data =  err.response.data;
+      })
+      .catch( (err) => {
+        if (this.log) {
+          if (err.response) {
+            console.log("Error Response data:", err.response.data);
+          }
+          // FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - START
+          let cache = [];
+          let error_log = JSON.stringify(err, function(key, value) { // try to use a separate function
+            if (typeof value === 'object' && value != null) {
+              if (cache.indexOf(value) !== -1) {
+                return;
+              }
+              cache.push(value);
+            }
+            return value;
+          });
+          console.error("An error occurred: ", error_log);
+          // FIX THE STRINGIFY OF CIRCULAR STRUCTURE BUG - END
+          // console.error("An error occurred:", JSON.stringify(err));
         }
-        callback(
-          null, {
-            status: status,
-            data: data,
-            error: errorMessage
+        if (callback) {
+          let status = 1000;
+          let cache = [];
+          let str_error = JSON.stringify(err, function(key, value) { // try to use a separate function
+            if (typeof value === 'object' && value != null) {
+              if (cache.indexOf(value) !== -1) {
+                return;
+              }
+              cache.push(value);
+            }
+            return value;
+          });
+          let error = JSON.parse(str_error) // "status" disappears without this trick
+          let errorMessage = JSON.stringify(error);
+          if (error.status) {
+            status = error.status;
           }
-        );
-      }
-    });
+          if (error.message) {
+            errorMessage = error.message;
+          }
+          let data = null;
+          if (err.response) {
+            data =  err.response.data;
+          }
+          callback(
+            null, {
+              status: status,
+              data: data,
+              error: errorMessage
+            }
+          );
+        }
+      });
+    }
+    catch(error) {
+      console.error("Error:", error);
+    }
   }
 
   #webrequest_timeout(action, default_timeout, min, max) {

package/tiledeskChatbotPlugs/directives/Directives.js

@@ -46,6 +46,7 @@ class Directives {
   static BLIND_TRANSFER = 'blind_transfer';
   static SPEECH_FORM = 'speech_form';
   static PLAY_PROMPT = 'play_prompt';
+  static GPT_ASSISTANT = 'gpt_assistant';
 
   // static WHEN_ONLINE_MOVE_TO_AGENT = "whenonlinemovetoagent"; // DEPRECATED?
   // static WHEN_OFFLINE_HOURS = "whenofflinehours"; // DEPRECATED // adds a message on top of the original message when offline hours opts: --replace