@tiledesk/tiledesk-tybot-connector 0.2.57-rc1 → 0.2.57-rc2

package/CHANGELOG.md

@@ -9,6 +9,8 @@ available on:
 - Changed env variables for AskGPT actions
 - Added support for temperature, top_k, max_tokens and context for AskGPTV2 action
 - Added support for context with variables for GptTask action
+- fixed catching reply error in index.js: reply = await chatbot.replyToMessage(message);
+- Added support for DTMF and Blind Transfer (Reply for voice channel)
 
 # v0.2.56
 - Fixing Customerio Action not passing testing

package/index.js

@@ -174,7 +174,13 @@ router.post('/ext/:botid', async (req, res) => {
   await TiledeskChatbotUtil.updateRequestAttributes(chatbot, message, projectId, requestId);
   await TiledeskChatbotUtil.updateConversationTranscript(chatbot, message);
 
-  let reply = await chatbot.replyToMessage(message);
+  let reply = null;
+  try {
+    reply = await chatbot.replyToMessage(message);
+  }
+  catch(err) {
+    console.error("An error occurred replying to message:", JSON.stringify(message), "\nError:", err );
+  }
   if (!reply) {
     reply = {
       "text": "No messages found. Is 'defaultFallback' intent missing?"

package/models/TiledeskChatbotUtil.js

@@ -336,20 +336,34 @@ class TiledeskChatbotUtil {
 
     static async updateConversationTranscript(chatbot, message) {
         // console.log("transcript updating with:", message)
+        
+        console.log("chatbot name is:", chatbot.bot.name);
+        const chatbot_name = chatbot.bot.name.trim();
+        console.log("chatbot name is:", chatbot_name);
+
         if (message && message.text && message.text.trim() !== "" && message.sender !== "_tdinternal" && !this.isHiddenMessage(message)) {
             let transcript = await chatbot.getParameter("transcript");
             // console.log("transcript got:", transcript);
+            const _name_of = name_of(message, chatbot_name);
             if (transcript) {
-                transcript = transcript + "\n[" + message.senderFullname + "] says: " + message.text;
+                transcript = transcript + "\n" + _name_of + message.text;
             }
             else {
-                transcript = "[" + message.senderFullname + "] says: " + message.text;
+                transcript = _name_of + message.text;
             }
             // console.log("transcript update:", transcript);
             await chatbot.addParameter("transcript", transcript);
-            let transcript2 = await chatbot.getParameter("transcript");
+            // let transcript2 = await chatbot.getParameter("transcript");
             // console.log("transcript updated:", transcript2);
         }
+        
+        function name_of(message, chatbot_name) {
+            let fullName = message.senderFullname;
+            if (fullName.trim() === chatbot_name) {
+                fullName = "bot:" + fullName;
+            }
+            return "[[[" + fullName + "]]]";
+        }
     }
 
     static isHiddenMessage(message) {

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "0.2.57-rc1",
+  "version": "0.2.57-rc2",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -291,6 +291,20 @@ class DirectivesChatbotPlug {
         this.process(next_dir);
       });
     }
+    else if (directive_name === Directives.DTMF_FORM) {
+      // console.log("...DirReply");
+      new DirReply(context).execute(directive, async () => {
+        let next_dir = await this.nextDirective(this.directives);
+        this.process(next_dir);
+      });
+    }
+    else if (directive_name === Directives.BLIND_TRANSFER) {
+      // console.log("...DirReply");
+      new DirReply(context).execute(directive, async () => {
+        let next_dir = await this.nextDirective(this.directives);
+        this.process(next_dir);
+      });
+    }
     else if (directive_name === Directives.RANDOM_REPLY) {
       // console.log("...DirRandomReply");
       new DirRandomReply(context).execute(directive, async () => {

package/tiledeskChatbotPlugs/directives/Directives.js

@@ -24,6 +24,8 @@ class Directives {
   static SET_ATTRIBUTE = "setattribute";
   static SET_ATTRIBUTE_V2 = "setattribute-v2";
   static REPLY = 'reply';
+  static DTMF_FORM = 'dtmf_form';
+  static BLIND_TRANSFER = 'blind_transfer';
   static RANDOM_REPLY = 'randomreply';
   static CODE = 'code';
   static WHATSAPP_ATTRIBUTE = 'whatsapp_attribute';