@tiledesk/tiledesk-tybot-connector 0.2.21 → 0.2.22

package/CHANGELOG.md

@@ -5,6 +5,9 @@
 available on:
  ▶️ https://www.npmjs.com/package/@tiledesk/tiledesk-tybot-connector
 
+### v0.2.22
+- Fixed "TildeskChatConst.js is not defined" in index.js
+
 ### v0.2.21
 - log clean
 - added log for production in IfOnlineAgent

package/index.js

@@ -10,7 +10,7 @@ const { MongodbBotsDataSource } = require('./models/MongodbBotsDataSource.js');
 // const { MongodbIntentsMachine } = require('./models/MongodbIntentsMachine.js');
 // const { TiledeskIntentsMachine } = require('./models/TiledeskIntentsMachine.js');
 const { MockBotsDataSource } = require('./models/MockBotsDataSource.js');
-// const { TiledeskChatbotConst } = require('./models/TiledeskChatbotConst');
+const { TiledeskChatbotConst } = require('./models/TiledeskChatbotConst');
 const { IntentsMachineFactory } = require('./models/IntentsMachineFactory');
 // let parser = require('accept-language-parser');
 

package/models/MockTdCache.js

@@ -51,6 +51,15 @@ class MockTdCache {
         resolve();
     });
   }
+
+  async setJSON(key, value, options) {
+    return new Promise( (resolve, reject) => {
+      const _string = JSON.stringify(value);
+      this.set(key, _string);
+      resolve();
+    });
+  }
+
 }
 
 module.exports = { MockTdCache };

package/models/TiledeskChatbot.js

@@ -80,27 +80,31 @@ class TiledeskChatbot {
             if (this.log) {console.log("RESETTING LOCKED INTENT. Intent was explicitly invoked with an action:", message.attributes.action);}
             await this.unlockIntent(this.requestId);
             await this.unlockAction(this.requestId);
+            console.log("RESET LOCKED INTENT.");
             if (this.log) {console.log("RESET LOCKED INTENT. Intent was explicitly  invoked with an action:", message.attributes.action);}
           }
-        }
-        catch(error) {
+        } catch(error) {
           console.error("Error resetting locked intent:", error);
         }
       }
 
       // any external invocation restarts the steps counter
-      if (message.sender != "_tdinternal") {
-        if (this.log) {
-          console.log("Resetting current step by request message:", message.text);
-        }
-        await TiledeskChatbot.resetStep(this.tdcache, this.requestId);
-        if (this.log) {
-          if (this.tdcache) {
-            let currentStep = 
-            await TiledeskChatbot.currentStep(this.tdcache, this.requestId);
-            if (this.log) {console.log("after reset currentStep:", currentStep)}
+      try {
+        if (message.sender != "_tdinternal") {
+          if (this.log) {
+            console.log("Resetting current step by request message:", message.text);
+          }
+          await TiledeskChatbot.resetStep(this.tdcache, this.requestId);
+          if (this.log) {
+            if (this.tdcache) {
+              let currentStep = 
+              await TiledeskChatbot.currentStep(this.tdcache, this.requestId);
+              if (this.log) {console.log("after reset currentStep:", currentStep)}
+            }
           }
         }
+      } catch(error) {
+        console.error("Error resetting locked intent:", error);
       }
       // Emergency stop :)
       // if (message.text === "/anomaly") {
@@ -111,38 +115,38 @@ class TiledeskChatbot {
       // Checking locked intent (for non-internal intents)
       // internal intents always "skip" the locked intent
       // if (message.text.startsWith("/") && message.sender != "_tdinternal") {
-        const locked_intent = await this.currentLockedIntent(this.requestId);
-        if (this.log) {console.log("got locked intent: -" + locked_intent + "-")}
-        if (locked_intent) {
-          // const tdclient = new TiledeskClient({
-          //   projectId: this.projectId,
-          //   token: this.token,
-          //   APIURL: this.APIURL,
-          //   APIKEY: this.APIKEY,
-          //   log: false
-          // });
-          // it only gets the locked_intent
-          // const faq = await this.botsDataSource.getByIntentDisplayName(this.botId, locked_intent);
-          const faq = await this.botsDataSource.getByIntentDisplayNameCache(this.botId, locked_intent, this.tdcache);
-          if (this.log) {console.log("locked intent. got faqs", JSON.stringify(faq))}
-          let reply;
-          if (faq) {
-            reply = await this.execIntent(faq, message, lead);//, bot);
-            // if (!reply.attributes) {
-            //   reply.attributes = {}
-            // }
-            // // used by the Clients to get some info about the intent that generated this reply
-            // reply.attributes.intent_display_name = faq.intent_display_name;
-            // reply.attributes.intent_id = faq.intent_id;
-          }
-          else {
-            reply = {
-              "text": "An error occurred while getting locked intent:'" + locked_intent + "'"
-            }
+      const locked_intent = await this.currentLockedIntent(this.requestId);
+      if (this.log) {console.log("got locked intent: -" + locked_intent + "-")}
+      if (locked_intent) {
+        // const tdclient = new TiledeskClient({
+        //   projectId: this.projectId,
+        //   token: this.token,
+        //   APIURL: this.APIURL,
+        //   APIKEY: this.APIKEY,
+        //   log: false
+        // });
+        // it only gets the locked_intent
+        // const faq = await this.botsDataSource.getByIntentDisplayName(this.botId, locked_intent);
+        const faq = await this.botsDataSource.getByIntentDisplayNameCache(this.botId, locked_intent, this.tdcache);
+        if (this.log) {console.log("locked intent. got faqs", JSON.stringify(faq))}
+        let reply;
+        if (faq) {
+          reply = await this.execIntent(faq, message, lead);//, bot);
+          // if (!reply.attributes) {
+          //   reply.attributes = {}
+          // }
+          // // used by the Clients to get some info about the intent that generated this reply
+          // reply.attributes.intent_display_name = faq.intent_display_name;
+          // reply.attributes.intent_id = faq.intent_id;
+        }
+        else {
+          reply = {
+            "text": "An error occurred while getting locked intent:'" + locked_intent + "'"
           }
-          resolve(reply);
-          return;
         }
+        resolve(reply);
+        return;
+      }
       // }
       // else if (message.text.startsWith("/")) {
       //   if (this.log) {
@@ -555,7 +559,6 @@ class TiledeskChatbot {
   async lockAction(requestId, action_id) {
     if (this.tdcache != null && requestId != null && action_id != null) {
       await this.tdcache.set("tilebot:requests:"  + requestId + ":action:locked", action_id);
-
     }
     else {
       console.error("lockAction recoverable error, one of requestId:", requestId, "action_id:", action_id, "is null");

package/models/TiledeskChatbotUtil.js

@@ -241,11 +241,11 @@ class TiledeskChatbotUtil {
         if (!message) {
           return;
         }
-        console.log("compute delay...", message)
+        // console.log("compute delay...", message)
         if (message.attributes.commands.length > 0) {
-            console.log("going on delay")
+            // console.log("going on delay")
             let commands = message.attributes.commands;
-            console.log("got commands", commands)
+            // console.log("got commands", commands)
             let totalWaitTime = 0;
             for (let i = commands.length - 1; i >= 0; i--) {
                 if (commands[i].type === "wait") { // is a wait
@@ -327,7 +327,7 @@ class TiledeskChatbotUtil {
         const chat_url = `https://panel.tiledesk.com/v3/dashboard/#/project/${projectId}/wsrequest/${requestId}/messages`
         // await chatbot.addParameter("chatbot", chatbot);
         await chatbot.addParameter(TiledeskChatbotConst.REQ_CHAT_URL, chat_url);
-        console.log("Adding proj_", projectId);
+        // console.log("Adding proj_", projectId);
         await chatbot.addParameter(TiledeskChatbotConst.REQ_PROJECT_ID_KEY, projectId);
         // TODO add projectName too
         await chatbot.addParameter(TiledeskChatbotConst.REQ_REQUEST_ID_KEY, requestId);

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "0.2.21",
+  "version": "0.2.22",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -106,7 +106,7 @@ class DirectivesChatbotPlug {
       return;
     }
     const supportRequest = this.supportRequest;
-    console.log("supportRequest is:", JSON.stringify(supportRequest))
+    // console.log("supportRequest is:", JSON.stringify(supportRequest))
     
     const token = this.token;
     const API_URL = this.API_URL;
@@ -199,7 +199,7 @@ class DirectivesChatbotPlug {
   }
 
   async process(directive) {
-    console.log(".process(directive):", JSON.stringify(directive));
+    // console.log(".process(directive):", JSON.stringify(directive));
     let context = this.context;
     // console.log(".this.context.reply", JSON.stringify(this.context.reply));
     if (directive) {
@@ -278,7 +278,7 @@ class DirectivesChatbotPlug {
       });
     }
     else if (directive_name === Directives.REPLY) {
-      console.log("...DirReply");
+      // console.log("...DirReply");
       new DirReply(context).execute(directive, async () => {
         let next_dir = await this.nextDirective(this.directives);
         this.process(next_dir);
@@ -543,7 +543,7 @@ class DirectivesChatbotPlug {
       });
     }
     else if (directive_name === Directives.CAPTURE_USER_REPLY) {
-      console.log("...DirCaptureUserReply");
+      // console.log("...DirCaptureUserReply");
       new DirCaptureUserReply(context).execute(directive, async () => {
         let next_dir = await this.nextDirective(this.directives);
         this.process(next_dir);

package/tiledeskChatbotPlugs/directives/DirAskGPT.js

@@ -208,10 +208,10 @@ class DirAskGPT {
       if (action.assignReplyTo && answer) {
         await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, action.assignReplyTo, answer);
       }
-      console.log("--> action.assignSourceTo: ", action.assignSourceTo)
-      console.log("--> source: ", source)
+      // console.log("--> action.assignSourceTo: ", action.assignSourceTo)
+      // console.log("--> source: ", source)
       if (action.assignSourceTo && source) {
-        console.log("--> source: ", source)
+        // console.log("--> source: ", source)
         await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, action.assignSourceTo, source);
       }
       // Debug log
@@ -265,7 +265,7 @@ class DirAskGPT {
         }
       })
       .catch((error) => {
-        console.error("An error occurred:", JSON.stringify(error.data));
+        // console.error("An error occurred:", JSON.stringify(error.data));
         if (callback) {
           callback(error, null);
         }

package/tiledeskChatbotPlugs/directives/DirCaptureUserReply.js

@@ -62,33 +62,33 @@ class DirCaptureUserReply {
 
   async go(action, callback) {
     const goToIntent = action.goToIntent;
-    console.log("(DirCaptureUserReply) goToIntent:", goToIntent);
+    // console.log("(DirCaptureUserReply) goToIntent:", goToIntent);
     let lockedAction = await this.chatbot.currentLockedAction(this.requestId);
-    console.log("(DirCaptureUserReply) lockedAction:", lockedAction);
+    // console.log("(DirCaptureUserReply) lockedAction:", lockedAction);
     if (!lockedAction) {
-      console.log("(DirCaptureUserReply) !lockedAction");
+      // console.log("(DirCaptureUserReply) !lockedAction");
       const intent_name = this.reply.attributes.intent_info.intent_name
       const actionId = action["_tdActionId"];
-      console.log("(DirCaptureUserReply) intent_name:", intent_name);
-      console.log("(DirCaptureUserReply) actionId:", actionId);
+      // console.log("(DirCaptureUserReply) intent_name:", intent_name);
+      // console.log("(DirCaptureUserReply) actionId:", actionId);
       await this.chatbot.lockIntent(this.requestId, intent_name);
-      console.log("(DirCaptureUserReply) lockIntent");
+      // console.log("(DirCaptureUserReply) lockIntent");
       await this.chatbot.lockAction(this.requestId, actionId);
-      console.log("(DirCaptureUserReply) lockAction");
+      // console.log("(DirCaptureUserReply) lockAction");
       let _lockedAction = await this.chatbot.currentLockedAction(this.requestId);
       let _lockedIntent = await this.chatbot.currentLockedIntent(this.requestId);
-      console.log("(DirCaptureUserReply) _lockedAction", _lockedAction)
-      console.log("(DirCaptureUserReply) _lockedIntent", _lockedIntent)
+      // console.log("(DirCaptureUserReply) _lockedAction", _lockedAction)
+      // console.log("(DirCaptureUserReply) _lockedIntent", _lockedIntent)
       callback();
       return;
     } else {
       try {
         await this.chatbot.unlockIntent(this.requestId);
         await this.chatbot.unlockAction(this.requestId);
-        console.log("unlo")
+        // console.log("unlo")
       }
       catch(e) {
-        console.error("Erro", e)
+        console.error("Error", e)
       }
       
     }
@@ -102,7 +102,7 @@ class DirCaptureUserReply {
       }
   
       if (callback) {
-        console.log("(DirCaptureUserReply) #executeGoTo(goToIntent)", goToIntent)
+        // console.log("(DirCaptureUserReply) #executeGoTo(goToIntent)", goToIntent)
         this.#executeGoTo(goToIntent, () => {
           callback(); // continue the flow
         });

package/tiledeskChatbotPlugs/directives/DirGptTask.js

@@ -232,7 +232,7 @@ class DirGptTask {
         }
       })
       .catch((error) => {
-        console.error("An error occurred:", JSON.stringify(error.data));
+        // console.error("An error occurred:", JSON.stringify(error.data));
         if (callback) {
           callback(error, null);
         }

package/tiledeskChatbotPlugs/directives/DirIfOnlineAgents.js

@@ -76,13 +76,15 @@ class DirIfOnlineAgents {
     }
     const trueIntent = action.trueIntent;
     const falseIntent = action.falseIntent;
+    console.log("IfOnlineAgents:trueIntent:", trueIntent);
+    console.log("IfOnlineAgents:falseIntent:", falseIntent);
     const trueIntentAttributes = action.trueIntentAttributes;
     const falseIntentAttributes = action.falseIntentAttributes;
     let stopOnConditionMet = action.stopOnConditionMet;
     this.tdclient.openNow((err, result) => {
       if (this.log) {console.log("openNow():", result);}
       if (err) {
-        console.error("tdclient.openNow Error:", err);
+        console.error("IfOnlineAgents:tdclient.openNow Error:", err);
         callback();
         return;
       }
@@ -90,8 +92,9 @@ class DirIfOnlineAgents {
         if (result && result.isopen) {
           this.tdclient.getProjectAvailableAgents((err, agents) => {
             if (this.log) {console.log("Agents", agents);}
+            console.log("IfOnlineAgents:Agents", agents); // PROD
             if (err) {
-              console.error("Error getting available agents:", err);
+              console.error("IfOnlineAgents:Error getting available agents:", err);
               callback();
             }
             else {
@@ -100,18 +103,21 @@ class DirIfOnlineAgents {
                 if (trueIntent) {
                   let intentDirective = DirIntent.intentDirectiveFor(trueIntent, trueIntentAttributes);
                   if (this.log) {console.log("agents (openHours) => trueIntent");}
+                  console.log("IfOnlineAgents:agents (openHours) => trueIntent", intentDirective) // prod
                   this.intentDir.execute(intentDirective, () => {
                     callback(stopOnConditionMet);
                   });
                 }
                 else {
+                  console.log("NO IfOnlineAgents trueIntent defined. callback()") // prod
                   callback();
                   return;
                 }
               }
               else if (falseIntent) {
                 let intentDirective = DirIntent.intentDirectiveFor(falseIntent, falseIntentAttributes);
-                if (this.log) {console.log("!agents (openHours) => falseIntent", falseIntent);}
+                if (this.log) {console.log("!agents (openHours) => falseIntent", intentDirective);}
+                console.log("IfOnlineAgents:agents (openHours) => falseIntent", intentDirective) // prod
                 this.intentDir.execute(intentDirective, () => {
                   callback(stopOnConditionMet);
                 });
@@ -126,6 +132,7 @@ class DirIfOnlineAgents {
           if (falseIntent) {
             let intentDirective = DirIntent.intentDirectiveFor(falseIntent, falseIntentAttributes);
             if (this.log) {console.log("!agents (!openHours) => falseIntent");}
+            console.log("!agents (!openHours) => falseIntent BECAUSE CLOSED"); //PROD
             this.intentDir.execute(intentDirective, () => {
               callback();
             });
@@ -136,6 +143,7 @@ class DirIfOnlineAgents {
         }
         else {
           if (this.log) {console.log("undeterminate result.");}
+          console.log("undeterminate result.");
           callback();
         }
       }

package/tiledeskChatbotPlugs/directives/DirReply.js

@@ -109,15 +109,15 @@ class DirReply {
         }
         if (this.log) {console.log("Reply message sent");}
         const delay = TiledeskChatbotUtil.totalMessageWait(message);
-        console.log("got total delay:", delay)
+        // console.log("got total delay:", delay)
         if (delay > 0 && delay <= 30000) { // prevent long delays
           setTimeout(() => {
-            console.log("callback after delay")
+            // console.log("callback after delay")
             callback();
           }, delay);
         }
         else {
-          console.log("invalid delay.")
+          // console.log("invalid delay.")
           callback();
         }
     });