@tiledesk/tiledesk-tybot-connector 0.2.131-rc3 → 0.2.131-rc5

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "0.2.131-rc3",
+  "version": "0.2.131-rc5",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -1,7 +1,6 @@
 const { TiledeskChatbotUtil } = require('@tiledesk/tiledesk-chatbot-util');
 const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const { DirDeflectToHelpCenter } = require('./directives/DirDeflectToHelpCenter');
-// const { DirOfflineHours } = require('./directives/DirOfflineHours'); // DEPRECATED
 const { DirMoveToAgent } = require('./directives/DirMoveToAgent');
 const { DirMessage } = require('./directives/DirMessage');
 const { DirWait } = require('./directives/DirWait');
@@ -163,7 +162,6 @@ class DirectivesChatbotPlug {
       TILEBOT_ENDPOINT: TILEBOT_ENDPOINT,
       departmentId: depId,
       tdcache: tdcache,
-      tdclient: tdclient,
       HELP_CENTER_API_ENDPOINT: this.HELP_CENTER_API_ENDPOINT,
       log: this.log
     }

package/tiledeskChatbotPlugs/directives/DirAddTags.js

@@ -8,6 +8,7 @@ const { TiledeskChatbotUtil } = require("../../models/TiledeskChatbotUtil");
 const req = require("express/lib/request");
 const { rejects } = require("assert");
 const { update } = require("../../models/faq");
+const { TiledeskClient } = require("@tiledesk/tiledesk-client");
 require('dotenv').config();
 
 class DirAddTags {
@@ -20,11 +21,16 @@ class DirAddTags {
     this.chatbot = this.context.chatbot;
     this.tdcache = this.context.tdcache;
     this.requestId = this.context.requestId;
-    this.tdClient = this.context.tdclient;
     this.API_ENDPOINT = this.context.API_ENDPOINT;
-    // this.intentDir = new DirIntent(context);
     this.log = context.log;
-    // this.log = true;
+
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirAssignFromFunction.js

@@ -9,9 +9,17 @@ class DirAssignFromFunction {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.tdclient = context.tdclient;
     this.log = context.log;
     this.tdcache = context.tdcache;
+    this.API_ENDPOINT = context.API_ENDPOINT;
+
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   async execute(directive, callback) {
@@ -59,7 +67,7 @@ class DirAssignFromFunction {
   async invoke(functionName, callback) {
     switch (functionName) {
       case "openNow":
-        this.tdclient.openNow((err, result) => {
+        this.tdClient.openNow((err, result) => {
           if (this.log) {console.log("openNow():", result);}
           if (err) {
             callback(err);
@@ -73,7 +81,7 @@ class DirAssignFromFunction {
         });
         break;
       case "availableAgents":
-        this.tdclient.getProjectAvailableAgents((err, agents) => {
+        this.tdClient.getProjectAvailableAgents((err, agents) => {
           if (this.log) {console.log("Agents on 'open'", agents);}
           if (err || !agents) {
             console.error("Error getting available agents in DirWhenAvailableAgents", err);

package/tiledeskChatbotPlugs/directives/DirAssistant.js

@@ -10,7 +10,6 @@ class DirAssistant {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.tdclient = context.tdclient;
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;
     this.intentDir = new DirIntent(context);

package/tiledeskChatbotPlugs/directives/DirCaptureUserReply.js

@@ -7,37 +7,10 @@ class DirCaptureUserReply {
     if (!context) {
       throw new Error('context object is mandatory.');
     }
+    
     this.context = context;
     this.reply = context.reply;
-    // reply = {
-    //   actions: [
-    //     {
-    //       _tdActionType: 'askgpt',
-    //       _tdActionTitle: 'gpt action',
-    //       assignReplyTo: 'gpt_reply',
-    //       assignSourceTo: 'gpt_source',
-    //       kbid: 'XXX',
-    //       trueIntent: '#SUCCESS',
-    //       falseIntent: '#FAILURE',
-    //       question: 'this is the question: ${last_user_message}'
-    //     }
-    //   ],
-    //   attributes: {
-    //     clienttimestamp: 1695548792706,
-    //     intent_info: {
-    //       intent_name: 'gpt success',
-    //       intent_id: '00f93b97-89ee-466d-a09c-e47a18943057',
-    //       is_fallback: false,
-    //       confidence: undefined,
-    //       question_payload: [Object],
-    //       botId: 'botID',
-    //       bot: [Object]
-    //     },
-    //     webhook: false
-    //   }
-    // }
     this.message = context.message;
-    this.tdclient = context.tdclient;
     this.chatbot = context.chatbot;
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;

package/tiledeskChatbotPlugs/directives/DirClearTranscript.js

@@ -8,7 +8,6 @@ class DirClearTranscript {
             throw new Error('context object is mandatory.');
         }
         this.context = context;
-        this.tdclient = context.tdclient;
         this.requestId = context.requestId;
     }
     

package/tiledeskChatbotPlugs/directives/DirClose.js

@@ -1,4 +1,5 @@
 
+const { TiledeskClient } = require("@tiledesk/tiledesk-client");
 const { TiledeskChatbotConst } = require("../../models/TiledeskChatbotConst");
 
 class DirClose {
@@ -8,13 +9,23 @@ class DirClose {
             throw new Error('context object is mandatory.');
         }
         this.context = context;
-        this.tdclient = context.tdclient;
         this.requestId = context.requestId;
         this.chatbot = context.chatbot;
+        this.API_ENDPOINT = context.API_ENDPOINT;
+        this.log = context.log;
+
+        console.log("this.context.projectId: ", context)
+        this.tdClient = new TiledeskClient({
+            projectId: this.context.projectId,
+            token: this.context.token,
+            APIURL: this.API_ENDPOINT,
+            APIKEY: "___",
+            log: this.log
+        });
     }
     
     execute(directive, callback) {
-        this.tdclient.closeRequest(this.requestId, async (err) => {
+        this.tdClient.closeRequest(this.requestId, async (err) => {
             if (err) {
                 console.error("Error in 'close directive':", err);
             }

package/tiledeskChatbotPlugs/directives/DirContactUpdate.js

@@ -3,6 +3,7 @@ const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { TiledeskChatbotUtil } = require('../../models/TiledeskChatbotUtil');
 let axios = require('axios');
 const { TiledeskChatbotConst } = require('../../models/TiledeskChatbotConst');
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 
 class DirContactUpdate {
 
@@ -16,8 +17,16 @@ class DirContactUpdate {
     this.supportRequest = context.supportRequest;
     this.token = context.token;
     this.tdcache = context.tdcache;
-    this.tdclient = context.tdclient;
+    this.API_ENDPOINT = context.API_ENDPOINT;
     this.log = context.log;
+
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {
@@ -72,7 +81,7 @@ class DirContactUpdate {
       if (this.log) {console.log("(DirContactUpdate) updating property:", key, "value:", filled_value); }
     }
     const leadId = requestAttributes[TiledeskChatbotConst.REQ_USER_LEAD_ID_KEY];
-    this.tdclient.updateLead(leadId, updateProperties, null, null, () => {
+    this.tdClient.updateLead(leadId, updateProperties, null, null, () => {
       if (this.log) {console.log("(DirContactUpdate) Lead updated.", updateProperties);}
       // send hidden info to update widget lead fullname only if it is a conversation!
       if (this.log) {console.log("(DirContactUpdate) requestId:", this.requestId); }
@@ -91,7 +100,7 @@ class DirContactUpdate {
       //     }
       //   };
       //   if (this.log) {console.log("(DirContactUpdate) sending updateLeadDataOnWidgetMessage:", updateLeadDataOnWidgetMessage); }
-      //   this.context.tdclient.sendSupportMessage(
+      //   this.tdClient.sendSupportMessage(
       //     this.requestId,
       //     updateLeadDataOnWidgetMessage,
       //     (err) => {

package/tiledeskChatbotPlugs/directives/DirDeflectToHelpCenter.js

@@ -2,6 +2,7 @@ const { HelpCenterQuery } = require('@tiledesk/helpcenter-query-client');
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot.js');
 const { TiledeskChatbotConst } = require('../../models/TiledeskChatbotConst');
 const ms = require('minimist-string');
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 
 class DirDeflectToHelpCenter {
 
@@ -10,7 +11,16 @@ class DirDeflectToHelpCenter {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
+    this.API_ENDPOINT = context.API_ENDPOINT;
     this.log = context.log;
+
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   async execute(directive, callback) {
@@ -132,7 +142,7 @@ class DirDeflectToHelpCenter {
           }
 
           if (this.log) {console.log("HC reply:", JSON.stringify(message))};
-          this.context.tdclient.sendSupportMessage(
+          this.tdClient.sendSupportMessage(
             this.context.requestId,
             message,
             (err) => {

package/tiledeskChatbotPlugs/directives/DirDepartment.js

@@ -1,3 +1,4 @@
+const { TiledeskClient } = require("@tiledesk/tiledesk-client");
 
 class DirDepartment {
 
@@ -6,9 +7,17 @@ class DirDepartment {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.log = context.log;
-    this.tdclient = context.tdclient;
     this.requestId = context.requestId;
+    this.API_ENDPOINT = context.API_ENDPOINT;
+    this.log = context.log;
+
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {
@@ -80,7 +89,7 @@ class DirDepartment {
               subtype: "info"
             }
           }
-          this.tdclient.sendSupportMessage(
+          this.tdClient.sendSupportMessage(
             this.requestId,
             message, (err) => {
               if (err) {
@@ -99,7 +108,7 @@ class DirDepartment {
   }
 
   moveToDepartment(requestId, depName, callback) {
-    this.tdclient.getAllDepartments((err, deps) => {
+    this.tdClient.getAllDepartments((err, deps) => {
       if (this.log) {console.log("deps:", JSON.stringify(deps));}
       if (err) {
         console.error("getAllDepartments() error:", err);
@@ -116,7 +125,7 @@ class DirDepartment {
         }
       }
       if (dep) {
-        this.tdclient.updateRequestDepartment(requestId, dep._id, null, (err, res) => {
+        this.tdClient.updateRequestDepartment(requestId, dep._id, null, (err, res) => {
           if (err) {
             console.error("DirDepartment error:", err);
             callback();

package/tiledeskChatbotPlugs/directives/DirFireTiledeskEvent.js

@@ -1,13 +1,24 @@
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const ms = require('minimist-string');
 
 class DirFireTiledeskEvent {
 
-  constructor(config) {
-    if (!config.tdclient) {
-      throw new Error('config.tdclient (TiledeskClient) object is mandatory.');
+  constructor(context) {
+    if (!context) {
+      throw new Error('context object is mandatory.');
     }
-    this.tdclient = config.tdclient;
-    this.log = config.log;
+
+    this.context = context;
+    this.log = context.log;
+
+    this.API_ENDPOINT = context.API_ENDPOINT;
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {
@@ -18,7 +29,7 @@ class DirFireTiledeskEvent {
         name: event_name,
         attributes: params.payload
       }
-      this.tdclient.fireEvent(event, function(err, result) {
+      this.tdClient.fireEvent(event, function(err, result) {
           if (err) {
               console.error("An error occurred invoking an event:", err);
           }

package/tiledeskChatbotPlugs/directives/DirForm.js

@@ -2,6 +2,7 @@ const { Filler } = require('../Filler');
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { DirIntent } = require('./DirIntent');
 const { IntentForm } = require('../../models/IntentForm.js');
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 
 class DirForm {
   constructor(context) {
@@ -9,12 +10,21 @@ class DirForm {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.tdclient = context.tdclient;
     this.chatbot = context.chatbot;
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;
     this.intentDir = new DirIntent(context);
     this.log = context.log;
+
+    this.API_ENDPOINT = context.API_ENDPOINT;
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
+
   }
 
   execute(directive, callback) {
@@ -83,7 +93,7 @@ class DirForm {
         form_reply.message.attributes.markbot = true;
         // return form_reply.message;
 
-        this.context.tdclient.sendSupportMessage(
+        this.tdClient.sendSupportMessage(
           this.requestId,
           form_reply.message,
           (err) => {

package/tiledeskChatbotPlugs/directives/DirIfOnlineAgents.js

@@ -1,4 +1,5 @@
 // const { TiledeskClient } = require('@tiledesk/tiledesk-client');
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const { DirIntent } = require('./DirIntent');
 const ms = require('minimist-string');
 
@@ -8,9 +9,19 @@ class DirIfOnlineAgents {
     if (!context) {
       throw new Error('context object is mandatory.');
     }
-    this.tdclient = context.tdclient;
+
+    this.context = context;
     this.intentDir = new DirIntent(context);
+    this.API_ENDPOINT = context.API_ENDPOINT;
     this.log = context.log;
+
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {
@@ -59,7 +70,7 @@ class DirIfOnlineAgents {
     const trueIntentAttributes = action.trueIntentAttributes;
     const falseIntentAttributes = action.falseIntentAttributes;
     let stopOnConditionMet = action.stopOnConditionMet;
-    this.tdclient.openNow((err, result) => {
+    this.tdClient.openNow((err, result) => {
       if (this.log) {console.log("openNow():", result);}
       if (err) {
         console.error("IfOnlineAgents:tdclient.openNow Error:", err);
@@ -68,7 +79,7 @@ class DirIfOnlineAgents {
       }
       else {
         if (result && result.isopen) {
-          this.tdclient.getProjectAvailableAgents((err, agents) => {
+          this.tdClient.getProjectAvailableAgents((err, agents) => {
             if (this.log) {console.log("Agents", agents);}
             if (err) {
               console.error("IfOnlineAgents:Error getting available agents:", err);

package/tiledeskChatbotPlugs/directives/DirIfOnlineAgentsV2.js

@@ -4,6 +4,7 @@ const { DirIntent } = require('./DirIntent');
 const axios = require("axios").default;
 let https = require("https");
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 
 class DirIfOnlineAgentsV2 {
 
@@ -13,10 +14,18 @@ class DirIfOnlineAgentsV2 {
     }
     this.context = context;
     this.chatbot = context.chatbot;
-    this.tdclient = context.tdclient;
     this.intentDir = new DirIntent(context);
     this.API_ENDPOINT = context.API_ENDPOINT;
     this.log = context.log;
+
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
+
   }
 
   execute(directive, callback) {
@@ -162,7 +171,7 @@ class DirIfOnlineAgentsV2 {
 
   async openNow() {
     return new Promise( (resolve, reject) => {
-      this.tdclient.openNow(async (err, result) => {
+      this.tdClient.openNow(async (err, result) => {
         if (this.log) {console.log("(DirIfOnlineAgents) openNow():", result);}
         if (err) {
           reject(err);

package/tiledeskChatbotPlugs/directives/DirIfOpenHours.js

@@ -10,10 +10,11 @@ class DirIfOpenHours {
     if (!context) {
       throw new Error('context object is mandatory.');
     }
-    this.tdclient = context.tdclient;
+
     this.context = context;
     this.API_ENDPOINT = context.API_ENDPOINT;
     this.intentDir = new DirIntent(context);
+    this.log = context.log;
   }
 
   execute(directive, callback) {
@@ -129,7 +130,7 @@ class DirIfOpenHours {
       }
     )
 
-    // this.tdclient.openNow(action.slot_id, (err, result) => {
+    // this.tdClient.openNow(action.slot_id, (err, result) => {
     //   console.log("openNow():", result);
     //   if (this.log) {console.log("openNow():", result);}
     //   if (err) {

package/tiledeskChatbotPlugs/directives/DirIfOpenHours_OLD.js

@@ -1,4 +1,4 @@
-// const { TiledeskClient } = require('@tiledesk/tiledesk-client');
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const { DirIntent } = require('./DirIntent');
 const ms = require('minimist-string');
 
@@ -8,9 +8,19 @@ class DirIfOpenHours {
     if (!context) {
       throw new Error('context object is mandatory.');
     }
-    this.tdclient = context.tdclient;
+
+    this.context = context;
     this.intentDir = new DirIntent(context);
     this.log = context.log;
+
+    this.API_ENDPOINT = context.API_ENDPOINT;
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {
@@ -62,7 +72,7 @@ class DirIfOpenHours {
       callback();
       return;
     }
-    this.tdclient.openNow((err, result) => {
+    this.tdClient.openNow((err, result) => {
       if (this.log) {console.log("openNow():", result);}
       if (err) {
         console.error("*** DirIfOpenHours Error:", err);

package/tiledeskChatbotPlugs/directives/DirMoveToAgent.js

@@ -2,6 +2,7 @@
 const { Directives } = require('./Directives');
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { TiledeskChatbotConst } = require('../../models/TiledeskChatbotConst');
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 
 class DirMoveToAgent {
 
@@ -10,10 +11,19 @@ class DirMoveToAgent {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.tdclient = context.tdclient;
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;
     this.log = context.log;
+
+    this.API_ENDPOINT = context.API_ENDPOINT;
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
+    
   }
 
   execute(directive, callback) {
@@ -24,7 +34,7 @@ class DirMoveToAgent {
   }
 
   async go(action, callback) {
-    this.tdclient.moveToAgent(this.requestId, (err) => {
+    this.tdClient.moveToAgent(this.requestId, (err) => {
       if (err) {
         console.error("Error moving to agent:", err);
       }

package/tiledeskChatbotPlugs/directives/DirMoveToUnassigned.js

@@ -2,6 +2,7 @@
 const { Directives } = require('./Directives');
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { TiledeskChatbotConst } = require('../../models/TiledeskChatbotConst');
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 
 class DirMoveToUnassigned {
 
@@ -10,9 +11,17 @@ class DirMoveToUnassigned {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.tdclient = context.tdclient;
     this.requestId = context.requestId;
     this.log = context.log;
+
+    this.API_ENDPOINT = context.API_ENDPOINT;
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {
@@ -36,7 +45,7 @@ class DirMoveToUnassigned {
 
   async moveToUnassigned(requestId, callback) {
     const empty_participants = [] // STATUS WILL MOVE AUTOMATICALLY TO UNASSIGNED (100)
-    this.tdclient.updateRequestParticipants(requestId, empty_participants, (err) => {
+    this.tdClient.updateRequestParticipants(requestId, empty_participants, (err) => {
       if (callback) {
         callback(err);
       }

package/tiledeskChatbotPlugs/directives/DirRandomReply.js

@@ -1,6 +1,7 @@
 const { Filler } = require('../Filler');
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { TiledeskChatbotUtil } = require('../../models/TiledeskChatbotUtil');
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 
 class DirRandomReply {
 
@@ -14,6 +15,15 @@ class DirRandomReply {
     this.token = context.token;
     this.tdcache = context.tdcache;
     this.log = context.log;
+
+    this.API_ENDPOINT = context.API_ENDPOINT;
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {
@@ -87,7 +97,7 @@ class DirRandomReply {
     }
     // send!
     if (this.log) {console.log("Reply:", JSON.stringify(message))};
-    this.context.tdclient.sendSupportMessage(
+    this.tdClient.sendSupportMessage(
       this.requestId,
       message,
       (err) => {

package/tiledeskChatbotPlugs/directives/DirRemoveCurrentBot.js

@@ -1,16 +1,26 @@
+const { TiledeskClient } = require("@tiledesk/tiledesk-client");
 
 class DirRemoveCurrentBot {
 
-  constructor(config) {
-    if (!config.tdclient) {
-      throw new Error('tdclient (TiledeskClient) object is mandatory.');
+  constructor(context) {
+    if (!context) {
+      throw new Error('context object is mandatory.');
     }
-    this.tdclient = config.tdclient;
-    this.requestId = config.requestId;
+
+    this.context = context;
+    this.requestId = context.requestId;
+    this.API_ENDPOINT = context.API_ENDPOINT;
+
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {
-    console.log("Remove current bot");
     let action;
     if (directive.action) {
       action = directive.action;
@@ -27,7 +37,7 @@ class DirRemoveCurrentBot {
   }
 
   go(action, callback) {
-    tdclient.removeCurrentBot(this.requestId, (err) => {
+    this.tdClient.removeCurrentBot(this.requestId, (err) => {
       callback();
     });
   }

package/tiledeskChatbotPlugs/directives/DirReplaceBot.js

@@ -1,3 +1,4 @@
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { Filler } = require('../Filler');
 
@@ -8,9 +9,17 @@ class DirReplaceBot {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.tdclient = context.tdclient;
     this.requestId = context.requestId;
     this.log = context.log;
+
+    this.API_ENDPOINT = context.API_ENDPOINT;
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {
@@ -42,7 +51,7 @@ class DirReplaceBot {
     );
     const filler = new Filler();
     botName = filler.fill(botName, variables);
-    this.tdclient.replaceBotByName(this.requestId, botName, () => {
+    this.tdClient.replaceBotByName(this.requestId, botName, () => {
       callback();
     });
   }

package/tiledeskChatbotPlugs/directives/DirReplaceBotV2.js

@@ -1,3 +1,4 @@
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { Filler } = require('../Filler');
 
@@ -8,9 +9,17 @@ class DirReplaceBotV2 {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.tdclient = context.tdclient;
     this.requestId = context.requestId;
     this.log = context.log;
+
+    this.API_ENDPOINT = context.API_ENDPOINT;
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {
@@ -43,7 +52,7 @@ class DirReplaceBotV2 {
     );
     const filler = new Filler();
     botName = filler.fill(botName, variables);
-    this.tdclient.replaceBotByName(this.requestId, botName, () => {
+    this.tdClient.replaceBotByName(this.requestId, botName, () => {
       if (blockName) {
         if (this.log) {console.log("Sending hidden /start message to bot in dept");}
         const message = {
@@ -53,7 +62,7 @@ class DirReplaceBotV2 {
             subtype: "info"
           }
         }
-        this.tdclient.sendSupportMessage(
+        this.tdClient.sendSupportMessage(
           this.requestId,
           message, (err) => {
             if (err) {

package/tiledeskChatbotPlugs/directives/DirReply.js

@@ -2,6 +2,7 @@ const { Filler } = require('../Filler');
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { TiledeskChatbotUtil } = require('../../models/TiledeskChatbotUtil');
 let axios = require('axios');
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 
 class DirReply {
 
@@ -15,6 +16,15 @@ class DirReply {
     this.token = context.token;
     this.tdcache = context.tdcache;
     this.log = context.log;
+
+    this.API_ENDPOINT = context.API_ENDPOINT;
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {
@@ -130,7 +140,7 @@ class DirReply {
     if (this.log) {console.log("Reply:", JSON.stringify(cleanMessage))};
     await TiledeskChatbotUtil.updateConversationTranscript(this.context.chatbot, cleanMessage);
     // console.log("sending message!", cleanMessage);
-    this.context.tdclient.sendSupportMessage(
+    this.tdClient.sendSupportMessage(
       this.requestId,
       cleanMessage,
       (err) => {

package/tiledeskChatbotPlugs/directives/DirReplyV2.js

@@ -6,6 +6,7 @@ const { DirIntent } = require("./DirIntent");
 // const { defaultOptions } = require('liquidjs');
 const { DirMessageToBot } = require('./DirMessageToBot');
 const { v4: uuidv4 } = require('uuid');
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 
 class DirReplyV2 {
 
@@ -23,6 +24,15 @@ class DirReplyV2 {
     this.chatbot = context.chatbot;
     this.reply = context.reply;
     this.originalMessage = context.message;
+
+    this.API_ENDPOINT = context.API_ENDPOINT;
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {
@@ -263,7 +273,7 @@ class DirReplyV2 {
     cleanMessage.senderFullname = this.context.chatbot.bot.name;
     if (this.log) {console.log("Reply:", JSON.stringify(cleanMessage))};
     await TiledeskChatbotUtil.updateConversationTranscript(this.context.chatbot, cleanMessage);
-    this.context.tdclient.sendSupportMessage(
+    this.tdClient.sendSupportMessage(
       this.requestId,
       cleanMessage,
       (err) => {

package/tiledeskChatbotPlugs/directives/DirSendEmail.js

@@ -2,6 +2,7 @@ const { param } = require('express/lib/request');
 const ms = require('minimist-string');
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { Filler } = require('../Filler');
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 // const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 
 class DirSendEmail {
@@ -11,10 +12,18 @@ class DirSendEmail {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.tdclient = context.tdclient;
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;
     this.log = context.log;    
+
+    this.API_ENDPOINT = context.API_ENDPOINT;
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {
@@ -64,7 +73,7 @@ class DirSendEmail {
             replyto: reply_to
           }
           // console.log("email message:", JSON.stringify(message));
-          const message_echo = await this.tdclient.sendEmail(message);
+          const message_echo = await this.tdClient.sendEmail(message);
           if (this.log) {console.log("email sent. filled_subject:", filled_subject);}
           if (this.log) {console.log("email sent. filled_text:", filled_text);}
           if (this.log) {console.log("email sent. filled_to:", filled_to);}

package/tiledeskChatbotPlugs/directives/DirSetConversationTags.js

@@ -1,3 +1,4 @@
+const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const { Filler } = require('../Filler');
 
 class DirSetConversationTags {
@@ -8,8 +9,16 @@ class DirSetConversationTags {
     }
     this.context = context;
     this.log = context.log;
-    this.tdclient = context.tdclient;
     this.requestId = context.requestId;
+
+    this.API_ENDPOINT = context.API_ENDPOINT;
+    this.tdClient = new TiledeskClient({
+      projectId: this.context.projectId,
+      token: this.context.token,
+      APIURL: this.API_ENDPOINT,
+      APIKEY: "___",
+      log: this.log
+    });
   }
 
   execute(directive, callback) {
@@ -72,7 +81,7 @@ class DirSetConversationTags {
               subtype: "info"
             }
           }
-          this.tdclient.sendSupportMessage(
+          this.tdClient.sendSupportMessage(
             this.requestId,
             message, (err) => {
               if (err) {
@@ -91,7 +100,7 @@ class DirSetConversationTags {
   }
 
   moveToDepartment(requestId, depName, callback) {
-    this.tdclient.getAllDepartments((err, deps) => {
+    this.tdClient.getAllDepartments((err, deps) => {
       if (this.log) {console.log("deps:", JSON.stringify(deps));}
       if (err) {
         console.error("getAllDepartments() error:", err);
@@ -108,7 +117,7 @@ class DirSetConversationTags {
         }
       }
       if (dep) {
-        this.tdclient.updateRequestDepartment(requestId, dep._id, null, (err, res) => {
+        this.tdClient.updateRequestDepartment(requestId, dep._id, null, (err, res) => {
           if (err) {
             console.error("DirDepartment error:", err);
             callback();

package/tiledeskChatbotPlugs/directives/DirWait.js

@@ -8,7 +8,6 @@ class DirWait {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.tdclient = context.tdclient;
     this.chatbot = context.chatbot;
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;

package/tiledeskChatbotPlugs/directives/DirWebRequest.js

@@ -10,7 +10,6 @@ class DirWebRequest {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.tdclient = context.tdclient;
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;
     this.log = context.log;

package/tiledeskChatbotPlugs/directives/DirWebRequestV2.js

@@ -10,7 +10,6 @@ class DirWebRequestV2 {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.tdclient = context.tdclient;
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;
     this.intentDir = new DirIntent(context);