@tiledesk/tiledesk-tybot-connector 0.2.130 → 0.2.131-rc1

package/CHANGELOG.md

@@ -17,6 +17,10 @@ available on:
 - Added flowError on JSONCondition when result = null
 - Added fix on Filler -->
 
+# v0.2.131-rc1
+- added: AUDIO_RECORD vxml action as reply_v2 actionType
+- added: DirAddTags action
+
 # v0.2.130
 - (TiledeskChatbotUtil) fix process.env.API_ENDPOINT => process.env.API_URL
 - index.js /block => added "token": "NO-TOKEN"

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "0.2.130",
+  "version": "0.2.131-rc1",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -52,7 +52,8 @@ const { DirIfOnlineAgentsV2 } = require('./directives/DirIfOnlineAgentsV2');
 const { DirContactUpdate } = require('./directives/DirContactUpdate');
 const { DirClearTranscript } = require('./directives/DirClearTranscript');
 const { DirMoveToUnassigned } = require('./directives/DirMoveToUnassigned');
-const { DirWhatsappStatic, DirSendWhatsapp } = require('./directives/DirSendWhatsapp');
+const { DirAddTags } = require('./directives/DirAddTags');
+const { DirSendWhatsapp } = require('./directives/DirSendWhatsapp');
 
 class DirectivesChatbotPlug {
 
@@ -348,6 +349,13 @@ class DirectivesChatbotPlug {
         this.process(next_dir);
       });
     }
+    else if (directive_name === Directives.AUDIO_RECORD) {
+      // console.log("...DirReply");
+      new DirReply(context).execute(directive, async () => {
+        let next_dir = await this.nextDirective(this.directives);
+        this.process(next_dir);
+      });
+    }
     else if (directive_name === Directives.RANDOM_REPLY) {
       // console.log("...DirRandomReply");
       new DirRandomReply(context).execute(directive, async () => {
@@ -732,6 +740,20 @@ class DirectivesChatbotPlug {
         this.process(next_dir);
       });
     }
+    else if (directive_name === Directives.ADD_TAGS) {
+      // console.log(".....DirAddTags")
+      new DirAddTags(context).execute(directive, async (stop) => {
+        if (context.log) { console.log("GPTTask stop?", stop);}
+        if (stop == true) {
+          if (context.log) { console.log("Stopping Actions on:", JSON.stringify(directive));}
+          this.theend();
+        }
+        else {
+          let next_dir = await this.nextDirective(this.directives);
+          this.process(next_dir);
+        }
+      });
+    }
     else {
       //console.log("Unhandled Post-message Directive:", directive_name);
       let next_dir = await this.nextDirective(this.directives);

package/tiledeskChatbotPlugs/directives/DirAddTags.js

@@ -0,0 +1,375 @@
+const axios = require("axios").default;
+const { TiledeskChatbot } = require("../../models/TiledeskChatbot");
+const { Filler } = require("../Filler");
+let https = require("https");
+const { DirIntent } = require("./DirIntent");
+const { TiledeskChatbotConst } = require("../../models/TiledeskChatbotConst");
+const { TiledeskChatbotUtil } = require("../../models/TiledeskChatbotUtil");
+const req = require("express/lib/request");
+const { rejects } = require("assert");
+const { update } = require("../../models/faq");
+require('dotenv').config();
+
+class DirAddTags {
+
+  constructor(context) {
+    if (!context) {
+      throw new Error('context object is mandatory');
+    }
+    this.context = context;
+    this.chatbot = this.context.chatbot;
+    this.tdcache = this.context.tdcache;
+    this.requestId = this.context.requestId;
+    this.tdClient = this.context.tdclient;
+    // this.intentDir = new DirIntent(context);
+    this.log = context.log;
+    // this.log = true;
+  }
+
+  execute(directive, callback) {
+    if (this.log) { console.log("AddTags directive: ", directive); }
+    let action;
+    if (directive.action) {
+      action = directive.action;
+    }
+    else {
+      console.error("Incorrect directive: ", JSON.stringify(directive));
+      callback();
+      return;
+    }
+    this.go(action, (stop) => {
+      callback(stop);
+    })
+  }
+
+  async go(action, callback) {
+    if (this.log) { console.log("(DirAddTags) action:", JSON.stringify(action)); }
+    if (!this.tdcache) {
+      console.error("Error: (DirAddTags) tdcache is mandatory");
+      callback();
+      return;
+    }
+
+    // default value
+    let target = "request";
+    let pushToList = false;
+
+    target = action.target
+    pushToList = action.pushToList
+
+    if (!action.tags || action.tags === '') {
+      console.error("Error: (DirAddTags) tags attribute is mandatory")
+      await this.chatbot.addParameter("flowError", "Add tags Error: tags attribute is mandatory");
+      callback();
+      return;
+    }
+
+    let requestVariables = null;
+    requestVariables =
+      await TiledeskChatbot.allParametersStatic(
+        this.tdcache, this.requestId
+      )
+
+    const filler = new Filler();
+    const filled_tags = filler.fill(action.tags, requestVariables);
+  
+    if (this.log) {
+      console.log("(DirAddTags) tags: ", filled_tags);
+    }
+
+    const server_base_url = process.env.API_ENDPOINT || process.env.API_URL;
+    if (this.log) {
+      console.log("(DirAddTags) server_base_url ", server_base_url);
+    }
+
+
+    // let request = await this.tdClient.getRequestById(this.requestId);
+    // if (this.log) { console.log('(DirAddTags) request detail: ', request) }
+    // if(!request){
+    //   if (this.log) { console.log("(DirAddTags) - request not found for request_id:", this.requestId); }
+    //   callback();
+    //   return;
+    // }
+
+
+    /** use case: CONVERSATION */
+    if(target === 'request'){
+      
+      let newTags = filled_tags.split(',').filter(tag => tag !== '').map(el => el.trim())
+
+      if(action.pushToList){
+        newTags.forEach(async (tag) => {
+          let tags = await this.addNewTag(server_base_url,tag)
+          if(!tags){
+            callback();
+            return;
+          }
+        })
+      }
+
+      if (this.log) { console.log('(DirAddTags) UPDATE request with newTags', newTags) }
+      let updatedRequest = await this.updateRequestWithTags(server_base_url, newTags)
+      if(!updatedRequest){
+        callback();
+        return;
+      }
+
+    }
+
+    /** use case: LEAD */
+    if(target === 'lead'){
+      let newTags = filled_tags.split(',').filter(tag => tag !== '').map(el => el.trim())
+
+      let request = await this.tdClient.getRequestById(this.requestId);
+      if (this.log) { console.log('(DirAddTags) request detail: ', request) }
+      if(!request){
+        if (this.log) { console.log("(DirAddTags) - request not found for request_id:", this.requestId); }
+        callback();
+        return;
+      }
+
+      if(action.pushToList){
+        newTags.forEach(async (tag) => {
+          let tags = await this.addNewTag(server_base_url,tag)
+          if(!tags){
+            callback();
+            return;
+          }
+        })
+      }
+
+      if (this.log) {  console.log('(DirAddTags) UPDATE lead with newTags', newTags) }
+      let updatedLead = await this.updateLeadWithTags(server_base_url, request.lead._id, newTags)
+      if(!updatedLead){
+        callback();
+        return;
+      }
+    }
+    
+    callback();
+    return;
+    
+
+  }
+
+  async convertToJson(data) {
+
+    return new Promise((resolve) => {
+      let json = null;
+      try {
+        json = JSON.parse(data);
+        resolve(json)
+      } catch (err) {
+        resolve(data)
+      }
+    })
+
+  }
+
+  async #executeCondition(result, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes, callback) {
+    let trueIntentDirective = null;
+    if (trueIntent) {
+      trueIntentDirective = DirIntent.intentDirectiveFor(trueIntent, trueIntentAttributes);
+    }
+    let falseIntentDirective = null;
+    if (falseIntent) {
+      falseIntentDirective = DirIntent.intentDirectiveFor(falseIntent, falseIntentAttributes);
+    }
+    if (result === true) {
+      if (trueIntentDirective) {
+        this.intentDir.execute(trueIntentDirective, () => {
+          if (callback) {
+            callback();
+          }
+        })
+      }
+      else {
+        if (this.log) { console.log("No trueIntentDirective specified"); }
+        if (callback) {
+          callback();
+        }
+      }
+    }
+    else {
+      if (falseIntentDirective) {
+        this.intentDir.execute(falseIntentDirective, () => {
+          if (callback) {
+            callback();
+          }
+        });
+      }
+      else {
+        if (this.log) { console.log("No falseIntentDirective specified"); }
+        if (callback) {
+          callback();
+        }
+      }
+    }
+  }
+
+  async #assignAttributes(action, answer) {
+    if (this.log) {
+      console.log("assignAttributes action:", action)
+      console.log("assignAttributes answer:", answer)
+    }
+    if (this.context.tdcache) {
+      if (action.assignReplyTo && answer) {
+        await TiledeskChatbot.addParameterStatic(this.context.tdcache, this.context.requestId, action.assignReplyTo, answer);
+      }
+      // Debug log
+      if (this.log) {
+        const all_parameters = await TiledeskChatbot.allParametersStatic(this.context.tdcache, this.context.requestId);
+        for (const [key, value] of Object.entries(all_parameters)) {
+          if (this.log) { console.log("(DirAddTags) request parameter:", key, "value:", value, "type:", typeof value) }
+        }
+      }
+    }
+  }
+
+  #myrequest(options, callback) {
+    if (this.log) {
+      console.log("API URL:", options.url);
+      console.log("** Options:", JSON.stringify(options));
+    }
+    let axios_options = {
+      url: options.url,
+      method: options.method,
+      params: options.params,
+      headers: options.headers
+    }
+    if (options.json !== null) {
+      axios_options.data = options.json
+    }
+    if (this.log) {
+      console.log("axios_options:", JSON.stringify(axios_options));
+    }
+    if (options.url.startsWith("https:")) {
+      const httpsAgent = new https.Agent({
+        rejectUnauthorized: false,
+      });
+      axios_options.httpsAgent = httpsAgent;
+    }
+    axios(axios_options)
+      .then((res) => {
+        if (this.log) {
+          console.log("Response for url:", options.url);
+          console.log("Response headers:\n", JSON.stringify(res.headers));
+        }
+        if (res && res.status == 200 && res.data) {
+          if (callback) {
+            callback(null, res.data);
+          }
+        }
+        else {
+          if (callback) {
+            callback(new Error("Response status is not 200"), null);
+          }
+        }
+      })
+      .catch((error) => {
+        if (callback) {
+          callback(error, null);
+        }
+      });
+  }
+
+  async addNewTag(server_base_url, tag){
+    return new Promise((resolve, rejects)=> {
+      const HTTPREQUEST = {
+        url: server_base_url + "/" + this.context.projectId + "/tags",
+        headers: {
+          'Content-Type': 'application/json',
+          'Authorization': 'JWT ' + this.context.token
+        },
+        method: "POST",
+        json: {
+          tag: tag,
+          color: '#f0806f'
+        }
+      }
+      this.#myrequest(
+        HTTPREQUEST, async (err, resbody) => {
+          if (err) {
+            console.error("(httprequest) DirAddTags add tags to list err: ", err);
+            resolve(true)
+          } else {
+            if (resbody) {
+              resolve(true)
+            } else {
+              resolve(false)
+            }
+          }
+        }
+      )
+    })
+  }
+
+
+  async updateRequestWithTags(server_base_url, tags) {
+    return new Promise((resolve) => {
+      let json = []
+      let filteredTags = tags.map((tag) => ({tag: tag, color: '#f0806f'}))
+      json.push(...filteredTags)
+      if (this.log) {
+        console.log('(httprequest) DirAddTags updateRequestWithTags tags--> ', json)
+      }
+      const HTTPREQUEST = {
+        url: server_base_url + "/" + this.context.projectId + "/requests/" + this.requestId + '/tag',
+        headers: {
+          'Content-Type': 'application/json',
+          'Authorization': 'JWT ' + this.context.token
+        },
+        method: "PUT",
+        json: json
+      }
+
+      this.#myrequest(
+        HTTPREQUEST, async (err, resbody) => {
+          if (err) {
+            console.error("(httprequest) DirAddTags patch request with new tags err: ", err);
+            resolve(true)
+          } else {
+            if (resbody) {
+              resolve(resbody)
+            } else {
+              resolve(false)
+            }
+          }
+        }
+      )
+    })
+  }
+
+  async updateLeadWithTags(server_base_url, lead_id, tags) {
+    return new Promise((resolve) => {
+      const HTTPREQUEST = {
+        url: server_base_url + "/" + this.context.projectId + "/leads/" + lead_id + '/tag',
+        headers: {
+          'Content-Type': 'application/json',
+          'Authorization': 'JWT ' + this.context.token
+        },
+        method: "PUT",
+        json: tags
+      }
+
+      this.#myrequest(
+        HTTPREQUEST, async (err, resbody) => {
+          if (err) {
+            console.error("(httprequest) DirAddTags put lead with new tags err: ", err);
+            resolve(true)
+          } else {
+            if (resbody) {
+              resolve(resbody)
+            } else {
+              resolve(false)
+            }
+          }
+        }
+      )
+    })
+  }
+
+
+}
+
+module.exports = { DirAddTags }

package/tiledeskChatbotPlugs/directives/Directives.js

@@ -47,6 +47,7 @@ class Directives {
   static BLIND_TRANSFER = 'blind_transfer';
   static SPEECH_FORM = 'speech_form';
   static PLAY_PROMPT = 'play_prompt';
+  static AUDIO_RECORD = 'audio_record';
   static GPT_ASSISTANT = 'gpt_assistant';
   static REPLY_V2 = 'replyv2';
   static IF_ONLINE_AGENTS_V2 = "ifonlineagentsv2";
@@ -54,6 +55,7 @@ class Directives {
   static CLEAR_TRANSCRIPT = "clear_transcript";
   static MOVE_TO_UNASSIGNED = "move_to_unassigned";
   static CONNECT_BLOCK = "connect_block";
+  static ADD_TAGS = 'add_tags'
 
   // static WHEN_ONLINE_MOVE_TO_AGENT = "whenonlinemovetoagent"; // DEPRECATED?
   // static WHEN_OFFLINE_HOURS = "whenofflinehours"; // DEPRECATED // adds a message on top of the original message when offline hours opts: --replace