@tiledesk/tiledesk-tybot-connector 0.1.9 → 0.1.11

package/CHANGELOG.md

@@ -1,10 +1,12 @@
 # Tiledesk tybotRoute
 
-**npm @tiledesk/tiledesk-tybot-connector@0.1.9**
+**npm @tiledesk/tiledesk-tybot-connector@0.1.11**
 
 available on:
  ▶️ https://www.npmjs.com/package/@tiledesk/tiledesk-tybot-connector
 
+### 0.1.11 online - logs update for debug deflect to help center directive parsing 
+
 ### 0.1.9 online - set log on ExtApi class
 
 ### 0.1.8 online - fixed: import minimist-string fix

package/ExtApi.js

@@ -24,11 +24,21 @@ class ExtApi {
       return 'JWT ' + token;
     }
   }
-  
+
+  /**
+   * A stub to send message to the "ext" endpoint, hosted by tilebot on:
+   * /${TILEBOT_ROUTE}/ext/${projectId}/requests/${requestId}/messages
+   *
+   * @param {Object} message. The message to send
+   * @param {string} projectId. Tiledesk projectId
+   * @param {string} requestId. Tiledesk requestId
+   * @param {string} token. User token
+   */
   sendSupportMessageExt(message, projectId, requestId, token, callback) {
     const jwt_token = this.fixToken(token);
     const url = `${this.ENDPOINT}/ext/${projectId}/requests/${requestId}/messages`;
     if (this.log) {console.log("sendSupportMessageExt URL", url);}
+    console.log("sendSupportMessageExt:", url);
     const HTTPREQUEST = {
       url: url,
       headers: {
@@ -41,6 +51,7 @@ class ExtApi {
     this.myrequest(
       HTTPREQUEST,
       function(err, resbody) {
+        console.log("sendSupportMessageExt resbody:", resbody);
         if (err) {
           if (callback) {
             callback(err);

package/index.js

@@ -153,7 +153,8 @@ router.post('/ext/:projectId/requests/:requestId/messages', async (req, res) =>
     log: false
   });
   tdclient.getRequestById(requestId, async (err, request) => {
-    let directivesPlug = new DirectivesChatbotPlug(request, APIURL, token, log);
+    console.log("got remote request:", request);
+    let directivesPlug = new DirectivesChatbotPlug({supportRequest: request, TILEDESK_API_ENDPOINT: APIURL, token: token, log: log, HELP_CENTER_API_ENDPOINT: process.env.HELP_CENTER_API_ENDPOINT});
     // PIPELINE-EXT
     const bot_answer = await ExtUtil.execPipelineExt(answer, directivesPlug);
     /*if (!validMessage(bot_answer)) {
@@ -171,11 +172,11 @@ router.post('/ext/:projectId/requests/:requestId/messages', async (req, res) =>
 });
 
 async function execFaq(req, res, faqs, botId, message, token, bot) {
+  console.log("execFaq.", faqs, botId);
   let sender = 'bot_' + botId;
   var answerObj;
   answerObj = faqs[0];
   answerObj.score = 100; //exact search not set score
-  //console.debug("answerObj.score", answerObj.score);
   
   const context = {
     payload: {
@@ -430,7 +431,7 @@ function startApp(settings, completionCallback) {
     log = true;
   }*/
   
-  console.log("Starting Tilebot connector.....");
+  console.log("Starting Tilebot connector v0.1.10 ...");
   console.log("(Tilebot) Connecting to mongodb...");
 
   connection = mongoose.connect(settings.MONGODB_URI, { "useNewUrlParser": true, "autoIndex": false }, function(err) {

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "0.1.9",
+  "version": "0.1.11",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -17,11 +17,12 @@ class DirectivesChatbotPlug {
    * 
    */
 
-  constructor(supportRequest, API_URL, token, log) {
-    this.supportRequest = supportRequest;
-    this.API_URL = API_URL;
-    this.token = token;
-    this.log = log;
+  constructor(config) {
+    this.supportRequest = config.supportRequest;
+    this.API_URL = config.TILEDESK_API_ENDPOINT;
+    this.token = config.token;
+    this.log = config.log;
+    this.HELP_CENTER_API_ENDPOINT = config.HELP_CENTER_API_ENDPOINT;
   }
 
   exec(pipeline) {
@@ -102,7 +103,8 @@ class DirectivesChatbotPlug {
     const API_URL = this.API_URL;
 
     const requestId = supportRequest.request_id
-    const depId = supportRequest.department._id;
+    //const depId = supportRequest.department._id;
+    const depId = supportRequest.attributes.departmentId;
     const projectId = supportRequest.id_project;
     const tdclient = new TiledeskClient({
       projectId: projectId,
@@ -222,8 +224,10 @@ class DirectivesChatbotPlug {
     const token = this.token;
     const API_URL = this.API_URL;
 
+    console.log("supportRequest", supportRequest)
     const requestId = supportRequest.request_id
-    const depId = supportRequest.department._id;
+    //const depId = supportRequest.department._id;
+    const depId = supportRequest.attributes.departmentId;
     const projectId = supportRequest.id_project;
     const tdclient = new TiledeskClient({
       projectId: projectId,
@@ -252,23 +256,13 @@ class DirectivesChatbotPlug {
           process(nextDirective());
         });
       }
-      /*else if (directive_name === Directives.WHEN_OFFLINE_HOURS_REPLACE_MESSAGE) {
-        directive.replaceMessage = true;
-        tdclient.log = false;
-        const offlineHoursDir = new DirOfflineHours(tdclient);
-        offlineHoursDir.execute(directive, pipeline, () => {
-          process(nextDirective());
-        });
-      }*/
       else if (directive_name === Directives.DEFLECT_TO_HELP_CENTER) {
-        const helpcenter_api_endpoint = "https://tiledesk-cms-server-prod.herokuapp.com";
-        const helpDir = new DirDeflectToHelpCenter(helpcenter_api_endpoint, projectId);
+        const helpDir = new DirDeflectToHelpCenter({HELP_CENTER_API_ENDPOINT: this.HELP_CENTER_API_ENDPOINT, projectId: projectId});
         helpDir.execute(directive, pipeline, 3, () => {
           process(nextDirective());
         });
       }
       else {
-        //console.log("Unhandled Inline Directive:", directive_name);
         process(nextDirective());
       }
     }

package/tiledeskChatbotPlugs/directives/DirDeflectToHelpCenter.js

@@ -4,15 +4,15 @@ const ms = require('minimist-string');
 
 class DirDeflectToHelpCenter {
 
-  constructor(helpcenter_api_endpoint, projectId) {
-    if (!helpcenter_api_endpoint) {
-      throw new Error('helpcenter_api_endpoint is mandatory.');
-    }
-    if (!projectId) {
+  constructor(config) {
+    if (!config.projectId) {
       throw new Error('projectId is mandatory.');
     }
-    this.helpcenter_api_endpoint = helpcenter_api_endpoint;
-    this.projectId = projectId;
+    if (config.HELP_CENTER_API_ENDPOINT) {
+      this.helpcenter_api_endpoint = config.HELP_CENTER_API_ENDPOINT;
+    }
+    console.log("Using helpcenter_api_endpoint:", this.helpcenter_api_endpoint)
+    this.projectId = config.projectId;
   }
 
   async execute(directive, pipeline, maxresults, completion) {
@@ -20,11 +20,14 @@ class DirDeflectToHelpCenter {
     let default_hc_reply = "No matching reply but...\n\nI found something interesting in the Help Center 🧐\n\nTake a look 👇";
     let hc_reply = default_hc_reply;
     if (directive.parameter) {
-      //console.log("processing parameters")
+      console.log("processing parameters")
       const params = this.parseParams(directive.parameter);
+      console.log("parameters found", params);
       workspace_id = params.workspace_id;
+      console.log("workspaceid found", workspace_id);
       if (params.hc_reply) {
         hc_reply = params.hc_reply;
+        console.log("hc_reply found", hc_reply);
       }
     }
     else {
@@ -39,6 +42,7 @@ class DirDeflectToHelpCenter {
     if (original_text && original_text.trim() != '') {
       const helpcenter = new HelpCenterQuery({
         APIKEY: "__",
+        APIURL: this.helpcenter_api_endpoint,
         projectId: this.projectId,
         log: false
       });
@@ -89,7 +93,9 @@ class DirDeflectToHelpCenter {
   parseParams(directive_parameter) {
     let workspace_id = null;
     let hc_reply = null;
+    console.log("ms found:", ms)
     const params = ms(directive_parameter);
+    console.log("ms decoded params:", params)
     if (params.w) {
       workspace_id = params.w
     }
@@ -98,12 +104,14 @@ class DirDeflectToHelpCenter {
     }
     
     if (params.m) {
-      //console.log("_param m", params.m)
+      console.log("_params.m:", params.m)
       hc_reply = params.m.replaceAll("\\n", "\n");
+      console.log("hc_reply with replaced slash n", hc_reply)
     }
     if (params.message) {
-      //console.log("_param message", params.message)
+      console.log("_params.message:", params.message)
       hc_reply = params.message.replaceAll("\\n", "\n");
+      console.log("hc_reply -message with replaced slash n", hc_reply)
     }
     return {
       workspace_id: workspace_id,