@tiledesk/tiledesk-tybot-connector 0.1.21 → 0.1.22

package/CHANGELOG.md

@@ -1,10 +1,13 @@
 # Tiledesk tybotRoute
 
-**npm @tiledesk/tiledesk-tybot-connector@0.1.21**
+**npm @tiledesk/tiledesk-tybot-connector@0.1.22**
 
 available on:
  ▶️ https://www.npmjs.com/package/@tiledesk/tiledesk-tybot-connector
 
+### 0.1.22
+- introduced new DirDepartment class
+
 ### 0.1.21
 - fixed orginal_text unused var that creating problems in DirOfflineHours
 

package/ExtUtil.js

@@ -16,6 +16,7 @@ const { WebhookChatbotPlug } = require('@tiledesk/tiledesk-chatbot-plugs/Webhook
 class ExtUtil {
 
   static async execPipelineExt(request, static_bot_answer, directivesPlug, tdcache, log) {
+    console.log("Buuu")
     const messagePipeline = new MessagePipeline(static_bot_answer, null);
     //const webhookurl = bot.webhook_url;
     //messagePipeline.addPlug(new WebhookChatbotPlug(message.request, webhookurl, token));

package/index.js

@@ -135,9 +135,18 @@ router.post('/ext/:projectId/requests/:requestId/messages', async (req, res) =>
     request = await tdclient.getRequestById(requestId);
     if (log) {console.log("(No tdcache) Got request with APIs");}
   }
-  let directivesPlug = new DirectivesChatbotPlug({supportRequest: request, TILEDESK_API_ENDPOINT: APIURL, token: token, log: log, HELP_CENTER_API_ENDPOINT: process.env.HELP_CENTER_API_ENDPOINT, cache: tdcache});
+  let directivesPlug = new DirectivesChatbotPlug(
+    {
+      supportRequest: request,
+      TILEDESK_API_ENDPOINT: APIURL,
+      token: token,
+      HELP_CENTER_API_ENDPOINT: process.env.HELP_CENTER_API_ENDPOINT,
+      cache: tdcache,
+      log: true
+    }
+  );
   // PIPELINE-EXT
-  const bot_answer = await ExtUtil.execPipelineExt(request, answer, directivesPlug, tdcache, log);
+  const bot_answer = await ExtUtil.execPipelineExt(request, answer, directivesPlug, tdcache, true);
   //const bot_answer = answer;
   tdclient.sendSupportMessage(requestId, bot_answer, () => {
     directivesPlug.processDirectives(() => {

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "0.1.21",
+  "version": "0.1.22",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -8,6 +8,7 @@ const { DirWait } = require('./directives/DirWait');
 const { DirReplaceBot } = require('./directives/DirReplaceBot');
 const { DirLockIntent } = require('./directives/DirLockIntent');
 const { DirUnlockIntent } = require('./directives/DirUnlockIntent');
+const { DirDepartment } = require('./directives/DirDepartment');
 const { Directives } = require('./directives/Directives');
 
 class DirectivesChatbotPlug {
@@ -62,7 +63,7 @@ class DirectivesChatbotPlug {
   }
 
 
-
+/*
   moveToDepartment(tdclient, requestId, depName, callback) {
     tdclient.getAllDepartments((err, deps) => {
       console.log("deps:", deps, err);
@@ -91,7 +92,7 @@ class DirectivesChatbotPlug {
         });
       }
     });
-  }
+  }*/
 
   processDirectives(theend) {
     const directives = this.directives;
@@ -137,9 +138,8 @@ class DirectivesChatbotPlug {
         if (directive.parameter) {
           dep_name = directive.parameter;
         }
-        console.log("department:", dep_name);
-        moveToDepartment(tdclient, requestId, dep_name, () => {
-          console.log("moved to department:", dep_name);
+        const departmentDir = new DirDepartment({tdclient: tdclient, log: false});
+        departmentDir.execute(requestId, dep_name, () => {
           process(nextDirective());
         });
       }
@@ -154,7 +154,6 @@ class DirectivesChatbotPlug {
               subtype: "info"
             }
           };
-          console.log("Message:", message)
           tdclient.sendSupportMessage(requestId, message, () => {
             process(nextDirective());
           });
@@ -167,7 +166,6 @@ class DirectivesChatbotPlug {
         });
       }
       else if (directive_name === Directives.AGENT) {
-        tdclient.log = false;
         const agentDir = new DirMoveToAgent(tdclient);
         directive.whenOnlineOnly = false;
         agentDir.execute(directive, requestId, depId, () => {

package/tiledeskChatbotPlugs/directives/DirDeflectToHelpCenter.js

@@ -44,7 +44,7 @@ class DirDeflectToHelpCenter {
         APIKEY: "__",
         APIURL: this.helpcenter_api_endpoint,
         projectId: this.projectId,
-        log: false
+        log: true
       });
       if (!workspace_id) {
         try {
@@ -52,10 +52,10 @@ class DirDeflectToHelpCenter {
           const workspaces = await helpcenter.allWorkspaces();
           if (workspaces.length > 0) {
             workspace_id = workspaces[0]._id;
-            //console.log("First Workspace selected", workspaces[0]);
+            console.log("First Workspace selected", workspaces[0]);
           }
           else {
-            //console.log("No Workspace found");
+            console.log("No Workspace found");
             completion();
           }
         }
@@ -64,12 +64,12 @@ class DirDeflectToHelpCenter {
           completion();
         }
       }
-      
+      console.log("searching on workspace_id:", workspace_id);
       try {
         const results = await helpcenter.search(workspace_id, original_text, maxresults);
         if (results && results.length > 0) {
-          //console.log("Successfully got results", results);
-          //console.log("Sending REPL", hc_reply);
+          console.log("Successfully got results", results);
+          console.log("Sending REPL", hc_reply);
           pipeline.message.text = hc_reply;
           results.forEach(content => {
             if (content.url.charAt(content.url.length -1) != "/") {

package/tiledeskChatbotPlugs/directives/DirDepartment.js

@@ -0,0 +1,52 @@
+
+class DirDepartment {
+
+  constructor(config) {
+    if (!config.tdclient) {
+      throw new Error('tdclient (TiledeskClient) object is mandatory.');
+    }
+    this.tdclient = config.tdclient;
+    this.log = config.log;
+  }
+
+  moveToDepartment(requestId, depName, callback) {
+    this.tdclient.getAllDepartments((err, deps) => {
+      if (this.log) {console.log("deps:", deps, err);}
+      if (err) {
+        console.error("getAllDepartments() error:", err);
+        callback(err);
+        return;
+      }
+      let dep = null;
+      let i;
+      for (i = 0; i < deps.length; i++) {
+        let d = deps[i];
+        if (d.name.toLowerCase() === depName.toLowerCase()) {
+          dep = d;
+          break;
+        }
+      }
+      if (dep) {
+        this.tdclient.updateRequestDepartment(requestId, dep._id, null, (err) => {
+          if (err) {
+            console.error("An error:", err);
+            callback(err);
+          }
+          else {
+            callback();
+          }
+        });
+      }
+    });
+  }
+  
+  execute(requestId, dep_name, callback) {
+    if (this.log) {console.log("DirDepartment:", dep_name);}
+    this.moveToDepartment(requestId, dep_name, () => {
+      callback();
+    });
+  }
+
+}
+
+module.exports = { DirDepartment };

package/models/MongoDBIntentsDataSource.js

@@ -1,22 +0,0 @@
-class StaticIntentsQueryAdapter {
-
-  constructor() {
-  }
-  
-  async getByExactMatch(text) {
-    const intent_display_name = questions_intent[text];
-    if (intent_display_name) {
-      return intents[intent_display_name];
-    }
-    return null;
-  }
-
-  async getByNLP(text) {
-    return getByExactMatch(text);
-  }
-
-  async getByIntentName(intentName) {
-    return questions_intent[text];
-  }
-  
-}

package/models/StaticIntentsDataSource.js

@@ -1,110 +0,0 @@
-class StaticIntentsDataSource {
-
-  constructor(intentsDataSource) {
-    if (intentsDataSource) {
-      this.intentsDataSource = intentsDataSource;
-    }
-    else {
-      this.intentsDataSource = defaultIntentsSataSource;
-    }
-  }
-  
-  async getByExactMatch(text) {
-    const intent_display_name = questions_intent[text];
-    if (intent_display_name) {
-      return intents[intent_display_name];
-    }
-    return null;
-  }
-
-  async getByNLP(text) {
-    return getByExactMatch(text);
-  }
-
-  async getByIntentName(intentName) {
-    return questions_intent[text];
-  }
-  
-}
-
-const defaultIntentsSataSource = {
-  "intents" = {
-    "intent1": {
-      intent_display_name: "intent1",
-      questions: [
-        "intent1 question1",
-        "intent1 question2"
-      ],
-      answer: "reply to intent1"
-    },
-    "intent2": {
-      intent_display_name: "intent1",
-      questions: [
-        "intent2 question1",
-        "intent2 question2"
-      ],
-      answer: "reply to intent2"
-    },
-    "intent3": {
-      intent_display_name: "intent3",
-      questions: [
-        "intent3 question1",
-        "intent3 question2"
-      ],
-      answer: "reply to intent3"
-    }
-  },
-  "questions_intent": {
-  
-    "intent1 question1": "intent1",
-    "intent1 question2": "intent1",
-    
-    "intent2 question1": "intent2",
-    "intent2 question2": "intent2",
-  
-    "intent3 question1": "intent3",
-    "intent3 question2": "intent3"
-  }
-}
-
-    
-const intents = {
-  "intent1": {
-    intent_display_name: "intent1",
-    questions: [
-      "intent1 question1",
-      "intent1 question2"
-    ],
-    answer: "reply to intent1"
-  },
-  "intent2": {
-    intent_display_name: "intent1",
-    questions: [
-      "intent2 question1",
-      "intent2 question2"
-    ],
-    answer: "reply to intent2"
-  },
-  "intent3": {
-    intent_display_name: "intent3",
-    questions: [
-      "intent3 question1",
-      "intent3 question2"
-    ],
-    answer: "reply to intent3"
-  }
-}
-
-const questions_intent = {
-  
-  "intent1 question1": "intent1",
-  "intent1 question2": "intent1",
-  
-  "intent2 question1": "intent2",
-  "intent2 question2": "intent2",
-
-  "intent3 question1": "intent3",
-  "intent3 question2": "intent3"
-}
-
-module.exports = { StaticIntentsDataSource }

package/models/TiledeskChatbot_Intents_Adapter.js

@@ -1,406 +0,0 @@
-let Faq = require('./faq');
-let Faq_kb = require('./faq_kb');
-const { ExtApi } = require('../ExtApi.js');
-const { MessagePipeline } = require('../tiledeskChatbotPlugs/MessagePipeline');
-const { DirectivesChatbotPlug } = require('../tiledeskChatbotPlugs/DirectivesChatbotPlug');
-const { WebhookChatbotPlug } = require('../tiledeskChatbotPlugs/WebhookChatbotPlug');
-const { TiledeskClient } = require('@tiledesk/tiledesk-client');
-const { IntentForm } = require('./IntentForm.js');
-
-class TiledeskChatbot {
-
-  constructor(config) {
-    this.botId = config.botId;
-    this.token = config.token;
-    this.faq_kb = config.faq_kb;
-    this.tdcache = config.tdcache;
-    this.APIURL = config.APIURL;
-    this.APIKEY = config.APIKEY;
-    this.requestId = config.requestId;
-    this.projectId = config.projectId;
-    this.log = config.log;
-    this.intentsDataSource = config.intentsDataSource
-  }
-  
-  async replyToMessage(message, callback) {
-    return new Promise( async (resolve, reject) => {
-
-      const bot = await Faq_kb.findById(this.botId).select('+secret').exec();
-      if (this.log) {console.log("bot:", bot);}
-      
-      const locked_intent = await this.currentLockedIntent(this.requestId);
-      if (this.log) {console.log("got locked intent", locked_intent)}
-      if (locked_intent) {
-        const tdclient = new TiledeskClient({
-          projectId: message.id_project,
-          token: this.token,
-          APIURL: this.APIURL,
-          APIKEY: this.APIKEY,
-          log: false
-        });
-        const faqs = await tdclient.getIntents(this.botId, locked_intent, 0, 0, null);
-        if (this.log) {console.log("locked intent. got faqs", faqs)}
-        let reply = await this.execIntent(faqs, this.botId, message, bot);
-        resolve(reply);
-        return;
-      }
-      // CREATE TOKEN
-      //var botWithSecret = await Faq_kb.findById(bot._id).select('+secret').exec();
-    /*
-      let signOptions = {
-        issuer:  'https://tiledesk.com',
-        subject:  'bot',
-        audience:  'https://tiledesk.com/bots/'+bot._id,   
-        jwtid: uuidv4()
-      };
-    
-      // DEPRECATED, REMOVE
-      const bot_token = jwt.sign(bot.toObject(), bot.secret, signOptions);
-      //console.log("bot_token:", bot_token);
-      */
-      // SETUP EXACT MATCH
-      let query = { "id_project": this.projectId, "id_faq_kb": this.botId, "question": message.text };
-      // BUT CHECKING ACTION BUTTON...
-      if (message.attributes && message.attributes.action) {
-        var action = message.attributes.action;
-        var action_parameters_index = action.indexOf("?");
-        if (action_parameters_index > -1) {
-            action = action.substring(0, action_parameters_index);
-        }
-        query = { "id_project": this.projectId, "id_faq_kb": botId, "intent_display_name": action };
-      }
-      
-      // SEARCH INTENTS
-      Faq.find(query).lean().exec(async (err, faqs) => {
-        if (err) {
-          return console.error("Error getting faq object.", err);
-        }
-        if (faqs && faqs.length > 0 && faqs[0].answer) {
-          if (this.log) {console.log("EXACT MATCH OR ACTION FAQ:", faqs[0]);}
-          let reply = await this.execIntent(faqs, this.botId, message, bot);
-          resolve(reply);
-          //resolve(this.execIntent(faqs, this.botId, message, bot)); // bot_token
-        }
-        else { // FULL TEXT
-          if (this.log) {console.log("NLP decode intent...");}
-          query = { "id_project": this.projectId, "id_faq_kb": this.botId };
-          var mongoproject = undefined;
-          var sort = undefined;
-          var search_obj = { "$search": message.text };
-    
-          if (this.faq_kb.language) {
-              search_obj["$language"] = this.faq_kb.language;
-          }
-          query.$text = search_obj;
-          //console.debug("fulltext search query", query);
-    
-          mongoproject = { score: { $meta: "textScore" } };
-          sort = { score: { $meta: "textScore" } } 
-          // DA QUI RECUPERO LA RISPOSTA DATO (ID: SE EXT_AI) (QUERY FULLTEXT SE NATIVE-BASIC-AI)
-          Faq.find(query, mongoproject).sort(sort).lean().exec(async (err, faqs) => {
-            if (this.log) {console.log("Found:", faqs);}
-            if (err) {
-              console.error("Error:", err);
-            }
-            if (faqs && faqs.length > 0 && faqs[0].answer) {
-              let reply = await this.execIntent(faqs, this.botId, message, bot);
-              resolve(reply);
-            }
-            else {
-              // fallback
-              const fallbackIntent = await this.getIntentByDisplayName("defaultFallback", bot);
-              const faqs = [fallbackIntent];
-              let reply = await this.execIntent(faqs, this.botId, message, bot);
-              resolve(reply); // bot_token
-            }
-          });
-        }
-      });
-    });
-  }
-
-  getIntentByDisplayName(name, bot) {
-    return new Promise((resolve, reject) => {
-      var query = { "id_project": bot.id_project, "id_faq_kb": bot._id, "intent_display_name": name};
-      if (this.log) {console.debug('query', query);}
-      Faq.find(query).lean().exec( (err, faqs) => {
-        if (err) {
-          return reject(err);
-        }
-        if (this.log) {console.debug("faqs", faqs);}
-        if (faqs && faqs.length > 0) {
-          const intent = faqs[0];
-          return resolve(intent);
-        }
-        else {
-          return resolve(null);
-        }
-      });
-    });
-  }
-
-  async execIntent(faqs, botId, message, bot) {
-    answerObj = faqs[0];
-    let sender = 'bot_' + botId;
-    var answerObj;
-    answerObj.score = 100; //exact search not set score
-  
-    const requestId = message.request.request_id;
-    const projectId = message.id_project;
-    if (this.log) {
-      console.log("requestId:", requestId)
-      console.log("token:", this.token)
-      console.log("projectId:", projectId)
-    }
-    
-    if (this.tdcache) {
-      const requestKey = "tilebot:" + requestId
-      // best effort, do not "await", go on, trust redis speed.
-      this.tdcache.setJSON(requestKey, message.request);
-    }
-    // /ext/:projectId/requests/:requestId/messages ENDPOINT COINCIDES
-    // with API_ENDPOINT (APIRURL) ONLY WHEN THE TYBOT ROUTE IS HOSTED
-    // ON THE MAIN SERVER. OTHERWISE WE USE TYBOT_ROUTE TO SPECIFY
-    // THE ALTERNATIVE ROUTE.
-    let extEndpoint = `${this.APIURL}/modules/tilebot/`;
-    if (process.env.TYBOT_ENDPOINT) {
-      extEndpoint = `${process.env.TYBOT_ENDPOINT}`;
-    }
-    const apiext = new ExtApi({
-      ENDPOINT: extEndpoint,
-      log: this.log
-    });
-    console.log("the form...")
-    
-    // THE FORM
-    
-    let intent_name = answerObj.intent_display_name
-  // THE FORM
-    if (intent_name === "test_form_intent") {
-      answerObj.form = {
-        "cancelCommands": ['annulla', 'cancella', 'reset', 'cancel'],
-        "cancelReply": "Ok annullato!",
-        "fields": [
-          {
-            "name": "userFullname",
-            "type": "text",
-            "label": "What is your name?\n* Andrea\n* Marco\n* Mirco\n* Luca Leo"
-          },{
-            "name": "companyName",
-            "type": "text",
-            "label": "Thank you ${userFullname}! What is your Company name?\n* Tiledesk\n* Frontiere21"
-          },
-          {
-            "name": "userEmail",
-            "type": "text",
-            "regex": "/^(?=.{1,254}$)(?=.{1,64}@)[-!#$%&'*+/0-9=?A-Z^_`a-z{|}~]+(.[-!#$%&'*+/0-9=?A-Z^_`a-z{|}~]+)*@[A-Za-z0-9]([A-Za-z0-9-]{0,61}[A-Za-z0-9])?(.[A-Za-z0-9]([A-Za-z0-9-]{0,61}[A-Za-z0-9])?)+$/",
-            "label": "Hi ${userFullname} from ${companyName}\n\nJust one last question\n\nYour email 🙂\n* andrea@libero.it\n* andrea@tiledesk.com",
-            "errorLabel": "${userFullname} this email address is invalid\n\nCan you insert a correct email address?"
-          }
-        ]
-      };
-    }
-    let intent_form = answerObj.form;
-    if (intent_form) {
-      await this.lockIntent(requestId, intent_name);
-      const user_reply = message.text;
-      //const intent_answer = answerObj.answer; //req.body.payload.text;
-      let form_reply = await this.execIntentForm(user_reply, intent_form);
-      console.log("got form reply", form_reply)
-      //if (form_reply_message) {
-      if (!form_reply.canceled && form_reply.message) {
-        console.log("Form replying for next field...");
-        if (this.log) {console.log("Sending form reply...", form_reply.message)}
-        // reply with this message (ex. please enter your fullname)
-        if (!form_reply.message.attributes) {
-          form_reply.message.attributes = {}
-        }
-        form_reply.message.attributes.fillParams = true;
-        form_reply.message.attributes.splits = true;
-        form_reply.message.attributes.markbot = true;
-        return form_reply.message;
-        //apiext.sendSupportMessageExt(form_reply.message, projectId, requestId, token, () => {
-        //  if (log) {console.log("FORM Message sent.", );}
-        //});
-        //return;
-      }
-      else if (form_reply.end) {
-        console.log("Form end.");
-        if (this.log) {console.log("unlocking intent for request", requestId);}
-        this.unlockIntent(requestId);
-        this.populatePrechatFormAndLead(message);
-      }
-      else if (form_reply.canceled) {
-        console.log("Form canceled.");
-        if (this.log) {console.log("unlocking intent due to canceling, for request", requestId);}
-        this.unlockIntent(requestId);
-        if (this.log) {console.log("sending form 'cancel' reply...", form_reply.message)}
-        // reply with this message (ex. please enter your fullname)
-        if (!form_reply.message.attributes) {
-          form_reply.message.attributes = {}
-        }
-        form_reply.message.attributes.fillParams = true;
-        form_reply.message.attributes.splits = true;
-        return form_reply.message
-        //apiext.sendSupportMessageExt(form_reply.message, projectId, requestId, token, () => {
-        //  if (log) {console.log("FORM Message sent.", );}
-        //});
-        //return;
-      }
-      console.log("form_reply is", form_reply)
-    }
-  
-    // FORM END
-    
-    const context = {
-      payload: {
-        botId: botId,
-        bot: bot,
-        message: message, // USER MESSAGE (JSON)
-        intent: answerObj
-      },
-      token: this.token
-    };
-
-    console.log("the static_bot_answer...")
-    const static_bot_answer = { // static design of the chatbot reply
-      //type: answerObj.type,
-      text: answerObj.answer,
-      attributes: answerObj.attributes,
-      metadata: answerObj.metadata,
-      // language: ?
-      // channel: ? whatsapp|telegram|facebook...
-    };
-    if (!static_bot_answer.attributes) {
-      static_bot_answer.attributes = {}
-    }
-    /*let attr = static_bot_answer.attributes;
-    if (!attr) {
-      attr = {};
-    }*/
-    var timestamp = Date.now();
-    static_bot_answer.attributes['clienttimestamp'] = timestamp;
-    if (answerObj && answerObj._id) {
-      static_bot_answer.attributes._answerid = answerObj._id.toString();
-    }
-    // DECORATES THE FINAL ANSWER
-    // question_payload = clone of user's original message
-    let question_payload = Object.assign({}, message);
-    delete question_payload.request;
-    let clonedfaqs = faqs.slice();
-    if (clonedfaqs && clonedfaqs.length > 0) {
-        clonedfaqs = clonedfaqs.shift()
-    }
-    const intent_info = {
-        intent_name: answerObj.intent_display_name,
-        is_fallback: false,
-        confidence: answerObj.score,
-        question_payload: question_payload,
-        others: clonedfaqs
-    }
-    static_bot_answer.attributes.intent_info = intent_info;
-    
-    static_bot_answer.attributes.directives = true;
-    static_bot_answer.attributes.splits = true;
-    static_bot_answer.attributes.markbot = true;
-    static_bot_answer.attributes.fillParams = true;
-    static_bot_answer.attributes.webhook = answerObj.webhook_enabled;
-
-    // exec webhook (only)
-    const bot_answer = await this.execPipeline(static_bot_answer, message, bot, context, this.token);
-    
-    //bot_answer.text = await fillWithRequestParams(bot_answer.text, requestId); // move to "ext" pipeline
-    console.log("returning answer", bot_answer)
-    return bot_answer;
-    
-    /*apiext.sendSupportMessageExt(bot_answer, projectId, requestId, token, () => {
-      if (log) {console.log("Message sent");}
-    });*/
-    
-  }
-
-  async lockIntent(requestId, intent_name) {
-    await this.tdcache.set("tilebot:requests:"  + requestId + ":locked", intent_name);
-  }
-  
-  async currentLockedIntent(requestId) {
-    return await this.tdcache.get("tilebot:requests:"  + requestId + ":locked");
-  }
-  
-  async unlockIntent(requestId) {
-    await this.tdcache.del("tilebot:requests:"  + ↩︎requestId + ":locked");
-  }
-
-  async addParameter(requestId, parameter_name, parameter_value) {
-    //await this.tdcache.hset("tilebot:requests:" + requestId + ":parameters", parameter_name, parameter_value);
-    await TiledeskChatbot.addParameterStatic(this.tdcache, requestId, parameter_name, parameter_value);
-  }
-
-  static async addParameterStatic(_tdcache, requestId, parameter_name, parameter_value) {
-    await _tdcache.hset("tilebot:requests:" + requestId + ":parameters", parameter_name, parameter_value);
-  }
-
-  async allParameters(requestId) {
-    //const parameters_key = "tilebot:requests:" + requestId + ":parameters";
-    //return await this.tdcache.hgetall(parameters_key);
-    return await TiledeskChatbot.allParametersStatic(this.tdcache, requestId);
-  }
-
-  static async allParametersStatic(_tdcache, requestId) {
-    const parameters_key = "tilebot:requests:" + requestId + ":parameters";
-    return await _tdcache.hgetall(parameters_key);
-  }
-  
-  async execPipeline(static_bot_answer, message, bot, context) {
-    const messagePipeline = new MessagePipeline(static_bot_answer, context);
-    const webhookurl = bot.webhook_url;
-    messagePipeline.addPlug(new WebhookChatbotPlug(message.request, webhookurl, this.token));
-    //messagePipeline.addPlug(directivesPlug);
-    //messagePipeline.addPlug(new SplitsChatbotPlug(log));
-    //messagePipeline.addPlug(new MarkbotChatbotPlug(log));
-    const bot_answer = await messagePipeline.exec();
-    //if (log) {console.log("End pipeline, bot_answer:", JSON.stringify(bot_answer));}
-    return bot_answer;
-  }
-
-  async execIntentForm(userInputReply, form) {
-  if (this.log)   {console.log("executing intent form...")}
-    let intentForm = new IntentForm({form: form, requestId: this.requestId, chatbot: this, log: this.log});
-    let message = await intentForm.getMessage(userInputReply);
-    return message;
-  }
-
-  async populatePrechatFormAndLead(message, callback) {
-    const tdclient = new TiledeskClient({
-      projectId: this.projectId,
-      token: this.token,
-      APIURL: this.APIURL,
-      APIKEY: this.APIKEY
-    });
-    
-    const leadId = message.request.lead._id;
-    const requestId = message.request.request_id;
-  
-    const parameters_key = "tilebot:requests:" + requestId + ":parameters";
-    const all_parameters = await this.tdcache.hgetall(parameters_key);
-    if (all_parameters) {
-      //console.log("all_parameters['userEmail']", all_parameters['userEmail'])
-      //console.log("all_parameters['userFullname']", all_parameters['userFullname']); 
-      tdclient.updateLeadEmailFullname(leadId, null, all_parameters['userFullname'], () => {
-        if (this.log) {console.log("lead updated.")}
-        tdclient.updateRequestAttributes(requestId, {
-          preChatForm: all_parameters,
-          updated: Date.now
-        }, () => {
-          if (this.log) {console.log("prechat updated.");}
-          if (callback) {
-            callback();
-          }
-        });
-      });
-    };
-  }
-    
-}
-
-module.exports = { TiledeskChatbot };