@tiledesk/tiledesk-server 2.9.25 → 2.9.27
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- package/CHANGELOG.md +10 -0
- package/package.json +2 -2
- package/pubmodules/pubModulesManager.js +41 -41
- package/routes/faq_kb.js +1 -1
- package/routes/kb.js +114 -1
- package/routes/message.js +55 -50
- package/routes/request.js +581 -47
- package/routes/users.js +4 -7
- package/services/QuoteManager.js +104 -16
- package/services/emailService.js +11 -2
- package/services/operatingHoursService.js +1 -0
- package/services/projectService.js +21 -0
- package/services/requestService.js +344 -9
- package/template/email/redirectToDesktopEmail.html +2 -2
- package/test/example-kb-faqs.csv +2 -0
- package/test/kbRoute.js +45 -0
- package/test/mock/projectMock.js +29 -1
- package/test/projectRoute.js +86 -3
- package/test/quoteManager.js +77 -5
- package/test/requestRoute.js +42 -0
- package/websocket/webSocketServer.js +21 -0
package/routes/request.js
CHANGED
@@ -901,17 +901,19 @@ router.get('/', function (req, res, next) {
|
|
901
901
|
var skip = page * limit;
|
902
902
|
winston.debug('REQUEST ROUTE - SKIP PAGE ', skip);
|
903
903
|
|
904
|
+
let statusArray = [];
|
904
905
|
|
905
906
|
var query = { "id_project": req.projectid, "status": { $lt: 1000 }, preflight: false };
|
906
907
|
|
908
|
+
|
907
909
|
var projectuser = req.projectuser;
|
908
910
|
|
909
911
|
|
910
912
|
if (req.user instanceof Subscription) {
|
911
913
|
//all request
|
912
914
|
} else if (projectuser && (projectuser.role == "owner" || projectuser.role == "admin")) {
|
913
|
-
//all request
|
914
|
-
// per uni mostrare solo quelle
|
915
|
+
// all request
|
916
|
+
// per uni mostrare solo quelle proprie quindi solo participants
|
915
917
|
if (req.query.mine) {
|
916
918
|
query["$or"] = [{ "snapshot.agents.id_user": req.user.id }, { "participants": req.user.id }];
|
917
919
|
}
|
@@ -919,9 +921,6 @@ router.get('/', function (req, res, next) {
|
|
919
921
|
query["$or"] = [{ "snapshot.agents.id_user": req.user.id }, { "participants": req.user.id }];
|
920
922
|
}
|
921
923
|
|
922
|
-
// console.log('REQUEST ROUTE - req ', req);
|
923
|
-
// console.log('REQUEST ROUTE - req.project ', req.project);
|
924
|
-
|
925
924
|
|
926
925
|
if (req.query.dept_id) {
|
927
926
|
query.department = req.query.dept_id;
|
@@ -937,19 +936,43 @@ router.get('/', function (req, res, next) {
|
|
937
936
|
query.$text = { "$search": req.query.full_text };
|
938
937
|
}
|
939
938
|
|
940
|
-
var history_search = false;
|
939
|
+
var history_search = false; // ? serve ancora?
|
940
|
+
|
941
|
+
// if (req.query.status) {
|
942
|
+
// winston.debug('req.query.status', req.query.status);
|
943
|
+
// query.status = req.query.status;
|
944
|
+
|
945
|
+
// if (req.query.status == 1000 || req.query.status == "1000") {
|
946
|
+
// history_search = true;
|
947
|
+
// }
|
948
|
+
// if (req.query.status === "all") {
|
949
|
+
// history_search = true;
|
950
|
+
// delete query.status;
|
951
|
+
// }
|
952
|
+
// }
|
941
953
|
|
942
954
|
if (req.query.status) {
|
943
|
-
winston.debug('req.query.status', req.query.status);
|
944
|
-
query.status = req.query.status;
|
945
955
|
|
946
|
-
if (req.query.status
|
947
|
-
history_search = true;
|
948
|
-
}
|
949
|
-
if (req.query.status === "all") {
|
950
|
-
history_search = true;
|
956
|
+
if (req.query.status === 'all') {
|
951
957
|
delete query.status;
|
958
|
+
} else {
|
959
|
+
let statusArray = req.query.status.split(',').map(Number);
|
960
|
+
statusArray = statusArray.map(status => { return isNaN(status) ? null : status }).filter(status => status !== null)
|
961
|
+
if (statusArray.length > 0) {
|
962
|
+
query.status = {
|
963
|
+
$in: statusArray
|
964
|
+
}
|
965
|
+
} else {
|
966
|
+
delete query.status;
|
967
|
+
}
|
952
968
|
}
|
969
|
+
|
970
|
+
if (statusArray.length > 0) {
|
971
|
+
query.status = {
|
972
|
+
$in: statusArray
|
973
|
+
}
|
974
|
+
}
|
975
|
+
|
953
976
|
}
|
954
977
|
|
955
978
|
if (req.query.lead) {
|
@@ -988,6 +1011,11 @@ router.get('/', function (req, res, next) {
|
|
988
1011
|
query.ticket_id = req.query.ticket_id;
|
989
1012
|
}
|
990
1013
|
|
1014
|
+
if (req.query.preflight && (req.query.preflight === 'true' || req.query.preflight === true)) {
|
1015
|
+
//query.preflight = req.query.preflight;
|
1016
|
+
delete query.preflight;
|
1017
|
+
}
|
1018
|
+
|
991
1019
|
// if (req.query.request_id) {
|
992
1020
|
// console.log('req.query.request_id', req.query.request_id);
|
993
1021
|
// query.request_id = req.query.request_id;
|
@@ -1238,6 +1266,376 @@ router.get('/', function (req, res, next) {
|
|
1238
1266
|
|
1239
1267
|
});
|
1240
1268
|
|
1269
|
+
// router.get('/', function (req, res, next) {
|
1270
|
+
|
1271
|
+
// const startExecTime = new Date();
|
1272
|
+
|
1273
|
+
// winston.debug("req projectid", req.projectid);
|
1274
|
+
// winston.debug("req.query.sort", req.query.sort);
|
1275
|
+
// winston.debug('REQUEST ROUTE - QUERY ', req.query)
|
1276
|
+
|
1277
|
+
// const DEFAULT_LIMIT = 40;
|
1278
|
+
|
1279
|
+
// var limit = DEFAULT_LIMIT; // Number of request per page
|
1280
|
+
|
1281
|
+
// if (req.query.limit) {
|
1282
|
+
// limit = parseInt(req.query.limit);
|
1283
|
+
// }
|
1284
|
+
// if (limit > 100) {
|
1285
|
+
// limit = DEFAULT_LIMIT;
|
1286
|
+
// }
|
1287
|
+
|
1288
|
+
|
1289
|
+
// var page = 0;
|
1290
|
+
|
1291
|
+
// if (req.query.page) {
|
1292
|
+
// page = req.query.page;
|
1293
|
+
// }
|
1294
|
+
|
1295
|
+
// var skip = page * limit;
|
1296
|
+
// winston.debug('REQUEST ROUTE - SKIP PAGE ', skip);
|
1297
|
+
|
1298
|
+
|
1299
|
+
// var query = { "id_project": req.projectid, "status": { $lt: 1000 }, preflight: false };
|
1300
|
+
|
1301
|
+
// var projectuser = req.projectuser;
|
1302
|
+
|
1303
|
+
|
1304
|
+
// if (req.user instanceof Subscription) {
|
1305
|
+
// //all request
|
1306
|
+
// } else if (projectuser && (projectuser.role == "owner" || projectuser.role == "admin")) {
|
1307
|
+
// //all request
|
1308
|
+
// // per uni mostrare solo quelle priprio quindi solo participants
|
1309
|
+
// if (req.query.mine) {
|
1310
|
+
// query["$or"] = [{ "snapshot.agents.id_user": req.user.id }, { "participants": req.user.id }];
|
1311
|
+
// }
|
1312
|
+
// } else {
|
1313
|
+
// query["$or"] = [{ "snapshot.agents.id_user": req.user.id }, { "participants": req.user.id }];
|
1314
|
+
// }
|
1315
|
+
|
1316
|
+
// // console.log('REQUEST ROUTE - req ', req);
|
1317
|
+
// // console.log('REQUEST ROUTE - req.project ', req.project);
|
1318
|
+
|
1319
|
+
|
1320
|
+
// if (req.query.dept_id) {
|
1321
|
+
// query.department = req.query.dept_id;
|
1322
|
+
// winston.debug('REQUEST ROUTE - QUERY DEPT ID', query.department);
|
1323
|
+
// }
|
1324
|
+
|
1325
|
+
// if (req.query.requester_email) {
|
1326
|
+
// query["snapshot.lead.email"] = req.query.requester_email;
|
1327
|
+
// }
|
1328
|
+
|
1329
|
+
// if (req.query.full_text) {
|
1330
|
+
// winston.debug('req.query.fulltext', req.query.full_text);
|
1331
|
+
// query.$text = { "$search": req.query.full_text };
|
1332
|
+
// }
|
1333
|
+
|
1334
|
+
// var history_search = false;
|
1335
|
+
|
1336
|
+
// if (req.query.status) {
|
1337
|
+
// winston.debug('req.query.status', req.query.status);
|
1338
|
+
// query.status = req.query.status;
|
1339
|
+
|
1340
|
+
// if (req.query.status == 1000 || req.query.status == "1000") {
|
1341
|
+
// history_search = true;
|
1342
|
+
// }
|
1343
|
+
// if (req.query.status === "all") {
|
1344
|
+
// history_search = true;
|
1345
|
+
// delete query.status;
|
1346
|
+
// }
|
1347
|
+
// }
|
1348
|
+
|
1349
|
+
// if (req.query.lead) {
|
1350
|
+
// winston.debug('req.query.lead', req.query.lead);
|
1351
|
+
// query.lead = req.query.lead;
|
1352
|
+
// }
|
1353
|
+
|
1354
|
+
// // USERS & BOTS
|
1355
|
+
// if (req.query.participant) {
|
1356
|
+
// winston.debug('req.query.participant', req.query.participant);
|
1357
|
+
// query.participants = req.query.participant;
|
1358
|
+
// }
|
1359
|
+
|
1360
|
+
// winston.debug('req.query.hasbot', req.query.hasbot);
|
1361
|
+
// if (req.query.hasbot != undefined) {
|
1362
|
+
// winston.debug('req.query.hasbot', req.query.hasbot);
|
1363
|
+
// query.hasBot = req.query.hasbot;
|
1364
|
+
// }
|
1365
|
+
|
1366
|
+
// // if (req.query.waiting_time_exists) { //non basta aggiungi anche che nn è null
|
1367
|
+
// // query.waiting_time = {"$exists": req.query.waiting_time_exists} //{$ne:null}
|
1368
|
+
// // winston.debug('REQUEST ROUTE - QUERY waiting_time_exists', query.waiting_time_exists);
|
1369
|
+
// // }
|
1370
|
+
|
1371
|
+
|
1372
|
+
// if (req.query.tags) {
|
1373
|
+
// winston.debug('req.query.tags', req.query.tags);
|
1374
|
+
// query["tags.tag"] = req.query.tags;
|
1375
|
+
// }
|
1376
|
+
|
1377
|
+
// if (req.query.location) {
|
1378
|
+
// query.location = req.query.location;
|
1379
|
+
// }
|
1380
|
+
|
1381
|
+
// if (req.query.ticket_id) {
|
1382
|
+
// query.ticket_id = req.query.ticket_id;
|
1383
|
+
// }
|
1384
|
+
|
1385
|
+
// if (req.query.preflight) {
|
1386
|
+
// query.preflight = req.query.preflight;
|
1387
|
+
// }
|
1388
|
+
|
1389
|
+
// // if (req.query.request_id) {
|
1390
|
+
// // console.log('req.query.request_id', req.query.request_id);
|
1391
|
+
// // query.request_id = req.query.request_id;
|
1392
|
+
// // }
|
1393
|
+
|
1394
|
+
// /**
|
1395
|
+
// **! *** DATE RANGE USECASE 1 ***
|
1396
|
+
// * in the tiledesk dashboard's HISTORY PAGE
|
1397
|
+
// * WHEN THE TRIAL IS EXIPIRED OR THE SUBSCIPTION IS NOT ACTIVE
|
1398
|
+
// * THE SEARCH FOR DATE INTERVAL OF THE HISTORY OF REQUESTS ARE DISABLED AND
|
1399
|
+
// * ARE DISPLAYED ONLY THE REQUESTS OF THE LAST 14 DAYS
|
1400
|
+
// */
|
1401
|
+
// //fixato. secondo me qui manca un parentesi tonda per gli or
|
1402
|
+
// if (history_search === true && req.project && req.project.profile && ((req.project.profile.type === 'free' && req.project.trialExpired === true) || (req.project.profile.type === 'payment' && req.project.isActiveSubscription === false))) {
|
1403
|
+
|
1404
|
+
|
1405
|
+
// var startdate = moment().subtract(14, "days").format("YYYY-MM-DD");
|
1406
|
+
|
1407
|
+
// var enddate = moment().format("YYYY-MM-DD");
|
1408
|
+
|
1409
|
+
// winston.debug('»»» REQUEST ROUTE - startdate ', startdate);
|
1410
|
+
// winston.debug('»»» REQUEST ROUTE - enddate ', enddate);
|
1411
|
+
|
1412
|
+
// var enddatePlusOneDay = moment(new Date()).add(1, 'days').toDate()
|
1413
|
+
// winston.debug('»»» REQUEST ROUTE - enddate + 1 days: ', enddatePlusOneDay);
|
1414
|
+
|
1415
|
+
// // var enddatePlusOneDay = "2019-09-17T00:00:00.000Z"
|
1416
|
+
|
1417
|
+
// query.createdAt = { $gte: new Date(Date.parse(startdate)).toISOString(), $lte: new Date(enddatePlusOneDay).toISOString() }
|
1418
|
+
// winston.debug('REQUEST ROUTE - QUERY CREATED AT ', query.createdAt);
|
1419
|
+
|
1420
|
+
// }
|
1421
|
+
|
1422
|
+
// /**
|
1423
|
+
// **! *** DATE RANGE USECASE 2 ***
|
1424
|
+
// * in the tiledesk dashboard's HISTORY PAGE
|
1425
|
+
// * WHEN THE USER SEARCH FOR DATE INTERVAL OF THE HISTORY OF REQUESTS
|
1426
|
+
// */
|
1427
|
+
// if (req.query.start_date && req.query.end_date) {
|
1428
|
+
// winston.debug('REQUEST ROUTE - REQ QUERY start_date ', req.query.start_date);
|
1429
|
+
// winston.debug('REQUEST ROUTE - REQ QUERY end_date ', req.query.end_date);
|
1430
|
+
|
1431
|
+
// /**
|
1432
|
+
// * USING TIMESTAMP in MS */
|
1433
|
+
// // var formattedStartDate = new Date(+req.query.start_date);
|
1434
|
+
// // var formattedEndDate = new Date(+req.query.end_date);
|
1435
|
+
// // query.createdAt = { $gte: formattedStartDate, $lte: formattedEndDate }
|
1436
|
+
|
1437
|
+
// /**
|
1438
|
+
// * USING MOMENT */
|
1439
|
+
// var startDate = moment(req.query.start_date, 'DD/MM/YYYY').format('YYYY-MM-DD');
|
1440
|
+
// var endDate = moment(req.query.end_date, 'DD/MM/YYYY').format('YYYY-MM-DD');
|
1441
|
+
|
1442
|
+
// winston.debug('REQUEST ROUTE - REQ QUERY FORMATTED START DATE ', startDate);
|
1443
|
+
// winston.debug('REQUEST ROUTE - REQ QUERY FORMATTED END DATE ', endDate);
|
1444
|
+
|
1445
|
+
// // ADD ONE DAY TO THE END DAY
|
1446
|
+
// var date = new Date(endDate);
|
1447
|
+
// var newdate = new Date(date);
|
1448
|
+
// var endDate_plusOneDay = newdate.setDate(newdate.getDate() + 1);
|
1449
|
+
// winston.debug('REQUEST ROUTE - REQ QUERY FORMATTED END DATE + 1 DAY ', endDate_plusOneDay);
|
1450
|
+
// // var endDate_plusOneDay = moment('2018-09-03').add(1, 'd')
|
1451
|
+
// // var endDate_plusOneDay = endDate.add(1).day();
|
1452
|
+
// // var toDate = new Date(Date.parse(endDate_plusOneDay)).toISOString()
|
1453
|
+
|
1454
|
+
// query.createdAt = { $gte: new Date(Date.parse(startDate)).toISOString(), $lte: new Date(endDate_plusOneDay).toISOString() }
|
1455
|
+
// winston.debug('REQUEST ROUTE - QUERY CREATED AT ', query.createdAt);
|
1456
|
+
|
1457
|
+
// } else if (req.query.start_date && !req.query.end_date) {
|
1458
|
+
// winston.debug('REQUEST ROUTE - REQ QUERY END DATE IS EMPTY (so search only for start date)');
|
1459
|
+
// var startDate = moment(req.query.start_date, 'DD/MM/YYYY').format('YYYY-MM-DD');
|
1460
|
+
|
1461
|
+
// var range = { $gte: new Date(Date.parse(startDate)).toISOString() };
|
1462
|
+
// if (req.query.filterRangeField) {
|
1463
|
+
// query[req.query.filterRangeField] = range;
|
1464
|
+
// } else {
|
1465
|
+
// query.createdAt = range;
|
1466
|
+
// }
|
1467
|
+
|
1468
|
+
// winston.debug('REQUEST ROUTE - QUERY CREATED AT (only for start date)', query.createdAt);
|
1469
|
+
// }
|
1470
|
+
// // }
|
1471
|
+
|
1472
|
+
|
1473
|
+
|
1474
|
+
// if (req.query.snap_department_routing) {
|
1475
|
+
// query["snapshot.department.routing"] = req.query.snap_department_routing;
|
1476
|
+
// winston.debug('REQUEST ROUTE - QUERY snap_department_routing', query.snap_department_routing);
|
1477
|
+
// }
|
1478
|
+
|
1479
|
+
// if (req.query.snap_department_default) {
|
1480
|
+
// query["snapshot.department.default"] = req.query.snap_department_default;
|
1481
|
+
// winston.debug('REQUEST ROUTE - QUERY snap_department_default', query.snap_department_default);
|
1482
|
+
// }
|
1483
|
+
|
1484
|
+
|
1485
|
+
// if (req.query.snap_department_id_bot) {
|
1486
|
+
// query["snapshot.department.id_bot"] = req.query.snap_department_id_bot;
|
1487
|
+
// winston.debug('REQUEST ROUTE - QUERY snap_department_id_bot', query.snap_department_id_bot);
|
1488
|
+
// }
|
1489
|
+
|
1490
|
+
// if (req.query.snap_department_id_bot_exists) {
|
1491
|
+
// query["snapshot.department.id_bot"] = { "$exists": req.query.snap_department_id_bot_exists }
|
1492
|
+
// winston.debug('REQUEST ROUTE - QUERY snap_department_id_bot_exists', query.snap_department_id_bot_exists);
|
1493
|
+
// }
|
1494
|
+
|
1495
|
+
// if (req.query.snap_lead_lead_id) {
|
1496
|
+
// query["snapshot.lead.lead_id"] = req.query.snap_lead_lead_id;
|
1497
|
+
// winston.debug('REQUEST ROUTE - QUERY snap_lead_lead_id', query.snap_lead_lead_id);
|
1498
|
+
// }
|
1499
|
+
|
1500
|
+
// if (req.query.snap_lead_email) {
|
1501
|
+
// query["snapshot.lead.email"] = req.query.snap_lead_email;
|
1502
|
+
// winston.debug('REQUEST ROUTE - QUERY snap_lead_email', query.snap_lead_email);
|
1503
|
+
// }
|
1504
|
+
|
1505
|
+
// if (req.query.smartAssignment) {
|
1506
|
+
// query.smartAssignment = req.query.smartAssignment;
|
1507
|
+
// winston.debug('REQUEST ROUTE - QUERY smartAssignment', query.smartAssignment);
|
1508
|
+
// }
|
1509
|
+
|
1510
|
+
// if (req.query.channel) {
|
1511
|
+
// if (req.query.channel === "offline") {
|
1512
|
+
// query["channel.name"] = { "$in": ["email", "form"] }
|
1513
|
+
// } else if (req.query.channel === "online") {
|
1514
|
+
// query["channel.name"] = { "$nin": ["email", "form"] }
|
1515
|
+
// } else {
|
1516
|
+
// query["channel.name"] = req.query.channel
|
1517
|
+
// }
|
1518
|
+
|
1519
|
+
// winston.debug('REQUEST ROUTE - QUERY channel', query.channel);
|
1520
|
+
// }
|
1521
|
+
|
1522
|
+
// if (req.query.priority) {
|
1523
|
+
// query.priority = req.query.priority;
|
1524
|
+
// }
|
1525
|
+
|
1526
|
+
|
1527
|
+
// var direction = -1; //-1 descending , 1 ascending
|
1528
|
+
// if (req.query.direction) {
|
1529
|
+
// direction = req.query.direction;
|
1530
|
+
// }
|
1531
|
+
// winston.debug("direction", direction);
|
1532
|
+
|
1533
|
+
// var sortField = "createdAt";
|
1534
|
+
// if (req.query.sort) {
|
1535
|
+
// sortField = req.query.sort;
|
1536
|
+
// }
|
1537
|
+
// winston.debug("sortField", sortField);
|
1538
|
+
|
1539
|
+
// var sortQuery = {};
|
1540
|
+
// sortQuery[sortField] = direction;
|
1541
|
+
// winston.debug("sort query", sortQuery);
|
1542
|
+
|
1543
|
+
// if (req.query.draft && (req.query.draft === 'false' || req.query.draft === false)) {
|
1544
|
+
// query.draft = { $in: [false, null] }
|
1545
|
+
// }
|
1546
|
+
|
1547
|
+
// winston.debug('REQUEST ROUTE - REQUEST FIND ', query);
|
1548
|
+
|
1549
|
+
// var projection = undefined;
|
1550
|
+
|
1551
|
+
// if (req.query.full_text) {
|
1552
|
+
|
1553
|
+
// if (req.query.no_textscore != "true" && req.query.no_textscore != true) {
|
1554
|
+
// winston.info('fulltext projection on');
|
1555
|
+
// projection = { score: { $meta: "textScore" } };
|
1556
|
+
// }
|
1557
|
+
|
1558
|
+
// }
|
1559
|
+
// // requestcachefarequi populaterequired
|
1560
|
+
// var q1 = Request.find(query, projection).
|
1561
|
+
// skip(skip).limit(limit);
|
1562
|
+
|
1563
|
+
|
1564
|
+
|
1565
|
+
|
1566
|
+
|
1567
|
+
// winston.debug('REQUEST ROUTE no_populate:' + req.query.no_populate);
|
1568
|
+
|
1569
|
+
// if (req.query.no_populate != "true" && req.query.no_populate != true) {
|
1570
|
+
// winston.verbose('REQUEST ROUTE - no_polutate false ', req.headers);
|
1571
|
+
// q1.populate('department').
|
1572
|
+
// populate('participatingBots'). //nico già nn gli usa
|
1573
|
+
// populate('participatingAgents'). //nico già nn gli usa
|
1574
|
+
// populate('lead').
|
1575
|
+
// populate({ path: 'requester', populate: { path: 'id_user' } }); //toglilo perche nico lo prende già da snapshot
|
1576
|
+
// }
|
1577
|
+
|
1578
|
+
// // cache(cacheUtil.defaultTTL, "requests-"+projectId).
|
1579
|
+
|
1580
|
+
|
1581
|
+
// // if (req.query.select_snapshot) {
|
1582
|
+
// // winston.info('select_snapshot');
|
1583
|
+
// // q1.select("+snapshot");
|
1584
|
+
// // // q1.select({ "snapshot": 1});
|
1585
|
+
// // }
|
1586
|
+
|
1587
|
+
// if (req.query.full_text) {
|
1588
|
+
// winston.debug('fulltext sort');
|
1589
|
+
// if (req.query.no_textscore != "true" && req.query.no_textscore != true) {
|
1590
|
+
// q1.sort({ score: { $meta: "textScore" } }) //https://docs.mongodb.com/manual/reference/operator/query/text/#sort-by-text-search-score
|
1591
|
+
// }
|
1592
|
+
// } else {
|
1593
|
+
// q1.sort(sortQuery);
|
1594
|
+
// }
|
1595
|
+
|
1596
|
+
|
1597
|
+
// // winston.info('q1',q1);
|
1598
|
+
|
1599
|
+
|
1600
|
+
// q1.exec();
|
1601
|
+
|
1602
|
+
// // TODO if ?onlycount=true do not perform find query but only
|
1603
|
+
// // set q1 to undefined; to skip query
|
1604
|
+
|
1605
|
+
// var q2 = Request.countDocuments(query).exec();
|
1606
|
+
|
1607
|
+
// if (req.query.no_count && req.query.no_count == "true") {
|
1608
|
+
// winston.info('REQUEST ROUTE - no_count ');
|
1609
|
+
// q2 = 0;
|
1610
|
+
// }
|
1611
|
+
|
1612
|
+
// var promises = [
|
1613
|
+
// q1,
|
1614
|
+
// q2
|
1615
|
+
// ];
|
1616
|
+
|
1617
|
+
// Promise.all(promises).then(function (results) {
|
1618
|
+
// var objectToReturn = {
|
1619
|
+
// perPage: limit,
|
1620
|
+
// count: results[1],
|
1621
|
+
// requests: results[0]
|
1622
|
+
// };
|
1623
|
+
// winston.debug('REQUEST ROUTE - objectToReturn ');
|
1624
|
+
// winston.debug('REQUEST ROUTE - objectToReturn ', objectToReturn);
|
1625
|
+
|
1626
|
+
// const endExecTime = new Date();
|
1627
|
+
// winston.verbose('REQUEST ROUTE - exec time: ' + (endExecTime - startExecTime));
|
1628
|
+
|
1629
|
+
// return res.json(objectToReturn);
|
1630
|
+
|
1631
|
+
// }).catch(function (err) {
|
1632
|
+
// winston.error('REQUEST ROUTE - REQUEST FIND ERR ', err);
|
1633
|
+
// return res.status(500).send({ success: false, msg: 'Error getting requests.', err: err });
|
1634
|
+
// });
|
1635
|
+
|
1636
|
+
|
1637
|
+
// });
|
1638
|
+
|
1241
1639
|
|
1242
1640
|
// TODO converti con fast-csv e stream
|
1243
1641
|
// DOWNLOAD HISTORY REQUESTS AS CSV
|
@@ -1257,6 +1655,8 @@ router.get('/csv', function (req, res, next) {
|
|
1257
1655
|
var skip = page * limit;
|
1258
1656
|
winston.debug('REQUEST ROUTE - SKIP PAGE ', skip);
|
1259
1657
|
|
1658
|
+
let statusArray = [];
|
1659
|
+
|
1260
1660
|
var query = { "id_project": req.projectid };
|
1261
1661
|
|
1262
1662
|
if (req.query.dept_id) {
|
@@ -1269,9 +1669,40 @@ router.get('/csv', function (req, res, next) {
|
|
1269
1669
|
query.$text = { "$search": req.query.full_text };
|
1270
1670
|
}
|
1271
1671
|
|
1672
|
+
// if (req.query.status) {
|
1673
|
+
// winston.debug('req.query.status', req.query.status);
|
1674
|
+
// query.status = req.query.status;
|
1675
|
+
// }
|
1676
|
+
|
1272
1677
|
if (req.query.status) {
|
1273
|
-
|
1274
|
-
|
1678
|
+
|
1679
|
+
if (req.query.status === 'all') {
|
1680
|
+
delete query.status;
|
1681
|
+
} else {
|
1682
|
+
let statusArray = req.query.status.split(',').map(Number);
|
1683
|
+
statusArray = statusArray.map(status => { return isNaN(status) ? null : status }).filter(status => status !== null)
|
1684
|
+
if (statusArray.length > 0) {
|
1685
|
+
query.status = {
|
1686
|
+
$in: statusArray
|
1687
|
+
}
|
1688
|
+
} else {
|
1689
|
+
delete query.status;
|
1690
|
+
}
|
1691
|
+
}
|
1692
|
+
|
1693
|
+
if (statusArray.length > 0) {
|
1694
|
+
query.status = {
|
1695
|
+
$in: statusArray
|
1696
|
+
}
|
1697
|
+
}
|
1698
|
+
|
1699
|
+
}
|
1700
|
+
|
1701
|
+
if (req.query.preflight) {
|
1702
|
+
let preflight = (req.query.preflight === 'false');
|
1703
|
+
if (preflight) {
|
1704
|
+
query.preflight = false;
|
1705
|
+
}
|
1275
1706
|
}
|
1276
1707
|
|
1277
1708
|
if (req.query.lead) {
|
@@ -1464,50 +1895,153 @@ router.get('/csv', function (req, res, next) {
|
|
1464
1895
|
});
|
1465
1896
|
|
1466
1897
|
router.get('/count', async (req, res) => {
|
1467
|
-
|
1898
|
+
|
1468
1899
|
let id_project = req.projectid;
|
1469
1900
|
let merge_assigned = req.query.merge_assigned;
|
1901
|
+
let quota_count = false;
|
1902
|
+
if (req.query.conversation_quota === true || req.query.conversation_quota === 'true') {
|
1903
|
+
quota_count = true;
|
1904
|
+
}
|
1470
1905
|
|
1906
|
+
let open_count = 0;
|
1907
|
+
let closed_count = 0;
|
1471
1908
|
let unassigned_count = 0;
|
1472
1909
|
let human_assigned_count = 0;
|
1473
1910
|
let bot_assigned_count = 0;
|
1474
1911
|
|
1475
|
-
|
1476
|
-
|
1477
|
-
|
1478
|
-
|
1479
|
-
|
1480
|
-
|
1481
|
-
|
1482
|
-
|
1483
|
-
|
1484
|
-
|
1485
|
-
|
1912
|
+
let currentSlot
|
1913
|
+
let promises = [];
|
1914
|
+
|
1915
|
+
if (quota_count) {
|
1916
|
+
|
1917
|
+
let quoteManager = req.app.get('quote_manager');
|
1918
|
+
|
1919
|
+
currentSlot = await quoteManager.getCurrentSlot(req.project);
|
1920
|
+
winston.debug("currentSlot: ", currentSlot)
|
1921
|
+
// Open count
|
1922
|
+
// Warning: 201 is a fake status -> Logical meaning: status < 1000;
|
1923
|
+
// (method) RequestService.getConversationsCount(id_project: any, status: any, preflight: any, hasBot: any): Promise<any>
|
1924
|
+
promises.push(requestService.getConversationsCount(id_project, 201, null, null, currentSlot.startDate, currentSlot.endDate).then((count) => {
|
1925
|
+
open_count = count;
|
1926
|
+
winston.debug("Unassigned count for project " + id_project + ": " + unassigned_count);
|
1927
|
+
}).catch((err) => {
|
1928
|
+
winston.error("Error getting unassigned conversation count");
|
1929
|
+
}))
|
1930
|
+
|
1931
|
+
// Closed count
|
1932
|
+
promises.push(requestService.getConversationsCount(id_project, RequestConstants.CLOSED, null, null, currentSlot.startDate, currentSlot.endDate).then((count) => {
|
1933
|
+
closed_count = count;
|
1934
|
+
winston.debug("Unassigned count for project " + id_project + ": " + unassigned_count);
|
1935
|
+
}).catch((err) => {
|
1936
|
+
winston.error("Error getting unassigned conversation count");
|
1937
|
+
}))
|
1938
|
+
} else {
|
1939
|
+
// Unassigned count
|
1940
|
+
promises.push(requestService.getConversationsCount(id_project, RequestConstants.UNASSIGNED, false, null, null, null).then((count) => {
|
1941
|
+
unassigned_count = count;
|
1942
|
+
winston.debug("Unassigned count for project " + id_project + ": " + unassigned_count);
|
1943
|
+
}).catch((err) => {
|
1944
|
+
winston.error("Error getting unassigned conversation count");
|
1945
|
+
}))
|
1946
|
+
|
1947
|
+
// Human assigned count
|
1948
|
+
promises.push(requestService.getConversationsCount(id_project, RequestConstants.ASSIGNED, false, false, null, null).then((count) => {
|
1949
|
+
human_assigned_count = count;
|
1950
|
+
winston.debug("Human assigned count for project " + id_project + ": " + human_assigned_count);
|
1951
|
+
}).catch((err) => {
|
1952
|
+
winston.error("Error getting human assigned conversation count");
|
1953
|
+
}))
|
1954
|
+
|
1955
|
+
// Bot assigned count
|
1956
|
+
promises.push(requestService.getConversationsCount(id_project, RequestConstants.ASSIGNED, false, true, null, null).then((count) => {
|
1957
|
+
bot_assigned_count = count;
|
1958
|
+
winston.debug("Bot assigned count for project " + id_project + ": " + bot_assigned_count);
|
1959
|
+
}).catch((err) => {
|
1960
|
+
winston.error("Error getting bot assigned conversation count");
|
1961
|
+
}))
|
1962
|
+
}
|
1963
|
+
|
1964
|
+
Promise.all(promises).then((response) => {
|
1965
|
+
|
1966
|
+
if (quota_count) {
|
1967
|
+
let data = {
|
1968
|
+
open: open_count,
|
1969
|
+
closed: closed_count,
|
1970
|
+
slot: {
|
1971
|
+
startDate: currentSlot.startDate.format('DD/MM/YYYY'),
|
1972
|
+
endDate: currentSlot.endDate.format('DD/MM/YYYY')
|
1973
|
+
}
|
1974
|
+
}
|
1975
|
+
return res.status(200).send(data);
|
1976
|
+
} else {
|
1977
|
+
if (merge_assigned) {
|
1978
|
+
let data = {
|
1979
|
+
unassigned: unassigned_count,
|
1980
|
+
assigned: human_assigned_count + bot_assigned_count
|
1981
|
+
}
|
1982
|
+
return res.status(200).send(data);
|
1983
|
+
|
1984
|
+
} else {
|
1985
|
+
let data = {
|
1986
|
+
unassigned: unassigned_count,
|
1987
|
+
assigned: human_assigned_count,
|
1988
|
+
bot_assigned: bot_assigned_count
|
1989
|
+
}
|
1990
|
+
return res.status(200).send(data);
|
1991
|
+
}
|
1992
|
+
}
|
1486
1993
|
|
1487
|
-
|
1488
|
-
|
1489
|
-
res.status(400).send({ success: false, error: err });
|
1994
|
+
}).catch((err) => {
|
1995
|
+
console.error("err: ", err);
|
1996
|
+
return res.status(400).send({ success: false, error: err });
|
1490
1997
|
})
|
1491
|
-
|
1492
|
-
|
1998
|
+
})
|
1493
1999
|
|
1494
|
-
|
1495
|
-
|
1496
|
-
|
1497
|
-
|
1498
|
-
|
1499
|
-
|
2000
|
+
// router.get('/count', async (req, res) => {
|
2001
|
+
|
2002
|
+
// let id_project = req.projectid;
|
2003
|
+
// let merge_assigned = req.query.merge_assigned;
|
2004
|
+
|
2005
|
+
// let unassigned_count = 0;
|
2006
|
+
// let human_assigned_count = 0;
|
2007
|
+
// let bot_assigned_count = 0;
|
2008
|
+
|
2009
|
+
// unassigned_count = await Request.countDocuments({ id_project: id_project, status: 100, preflight: false }).catch((err) => {
|
2010
|
+
// winston.error("Error getting unassigned requests count: ", err);
|
2011
|
+
// res.status(400).send({ success: false, error: err });
|
2012
|
+
// })
|
2013
|
+
// winston.debug("Unassigned count for project " + id_project + ": " + unassigned_count);
|
2014
|
+
|
2015
|
+
// human_assigned_count = await Request.countDocuments({ id_project: id_project, status: 200, preflight: false, hasBot: false }).catch((err) => {
|
2016
|
+
// winston.error("Error getting human unassigned requests count: ", err);
|
2017
|
+
// res.status(400).send({ success: false, error: err });
|
2018
|
+
// })
|
2019
|
+
// winston.debug("Human assigned count for project " + id_project + ": " + human_assigned_count);
|
2020
|
+
|
2021
|
+
// bot_assigned_count = await Request.countDocuments({ id_project: id_project, status: 200, preflight: false, hasBot: true }).catch((err) => {
|
2022
|
+
// winston.error("Error getting bot assigned requests count: ", err);
|
2023
|
+
// res.status(400).send({ success: false, error: err });
|
2024
|
+
// })
|
2025
|
+
// winston.debug("Bot assigned count for project " + id_project + ": " + bot_assigned_count);
|
2026
|
+
|
2027
|
+
|
2028
|
+
// if (merge_assigned) {
|
2029
|
+
// let data = {
|
2030
|
+
// unassigned: unassigned_count,
|
2031
|
+
// assigned: human_assigned_count + bot_assigned_count
|
2032
|
+
// }
|
2033
|
+
// return res.status(200).send(data);
|
1500
2034
|
|
1501
|
-
|
1502
|
-
|
1503
|
-
|
1504
|
-
|
1505
|
-
|
1506
|
-
|
1507
|
-
|
1508
|
-
|
2035
|
+
// } else {
|
2036
|
+
// let data = {
|
2037
|
+
// unassigned: unassigned_count,
|
2038
|
+
// assigned: human_assigned_count,
|
2039
|
+
// bot_assigned: bot_assigned_count
|
2040
|
+
// }
|
2041
|
+
// return res.status(200).send(data);
|
2042
|
+
// }
|
1509
2043
|
|
1510
|
-
})
|
2044
|
+
// })
|
1511
2045
|
|
1512
2046
|
router.get('/:requestid', function (req, res) {
|
1513
2047
|
|