@tiledesk/tiledesk-server 2.4.99 → 2.4.101

package/services/requestService.js

@@ -3,6 +3,7 @@
 var departmentService = require('../services/departmentService');
 var Request = require("../models/request");
 var Project_user = require("../models/project_user");
+var Project = require("../models/project");
 var messageService = require('../services/messageService');
 const requestEvent = require('../event/requestEvent');
 const leadEvent = require('../event/leadEvent');
@@ -13,6 +14,16 @@ var cacheUtil = require("../utils/cacheUtil");
 var arrayUtil = require("../utils/arrayUtil");
 var cacheEnabler = require("../services/cacheEnabler");
 var UIDGenerator = require("../utils/UIDGenerator");
+const { TdCache } = require('../utils/TdCache');
+const { QuoteManager } = require('./QuoteManager');
+
+let tdCache = new TdCache({
+    host: process.env.CACHE_REDIS_HOST,
+    port: process.env.CACHE_REDIS_PORT,
+    password: process.env.CACHE_REDIS_PASSWORD
+});
+tdCache.connect();
+let qm = new QuoteManager({ tdCache: tdCache });
 
 class RequestService {
 
@@ -25,355 +36,357 @@ class RequestService {
     this.sendMessageUpdateLead();
   }
   updateSnapshotLead() {
-    leadEvent.on('lead.update', function(lead) {
+    leadEvent.on('lead.update', function (lead) {
       setImmediate(() => {
-          winston.debug("updateSnapshotLead on lead.update ",  lead);
-          
-          Request.updateMany({lead: lead._id, id_project: lead.id_project}, {"$set": {"snapshot.lead": lead}}, function (err, updates) {
-            if (err) {
-                winston.error("Error updating requests updateSnapshotLead", err);
-                return 0;
-            }
-            winston.verbose("updateSnapshotLead updated for " + updates.nModified + " request")
-            requestEvent.emit('request.update.snapshot.lead',{lead:lead,updates:updates});
-            return;
-          });  
-          // Request.find({lead: lead._id, id_project: lead.id_project}, function(err, requests) {
+        winston.debug("updateSnapshotLead on lead.update ", lead);
 
-          //     if (err) {
-          //         winston.error("Error getting request by lead", err);
-          //         return 0;
-          //     }
-          //     if (!requests || (requests && requests.length==0)) {
-          //         winston.warn("No request found for lead id " +lead._id );
-          //         return 0;
-          //     }
-              
-          //     requests.forEach(function(request) {
-                
+        Request.updateMany({ lead: lead._id, id_project: lead.id_project }, { "$set": { "snapshot.lead": lead } }, function (err, updates) {
+          if (err) {
+            winston.error("Error updating requests updateSnapshotLead", err);
+            return 0;
+          }
+          winston.verbose("updateSnapshotLead updated for " + updates.nModified + " request")
+          requestEvent.emit('request.update.snapshot.lead', { lead: lead, updates: updates });
+          return;
+        });
+        // Request.find({lead: lead._id, id_project: lead.id_project}, function(err, requests) {
 
-          //     });
+        //     if (err) {
+        //         winston.error("Error getting request by lead", err);
+        //         return 0;
+        //     }
+        //     if (!requests || (requests && requests.length==0)) {
+        //         winston.warn("No request found for lead id " +lead._id );
+        //         return 0;
+        //     }
 
-            // });
+        //     requests.forEach(function(request) {
 
 
-          });
-        });
+        //     });
+
+        // });
+
+
+      });
+    });
   }
 
 
   sendMessageUpdateLead() {
-    leadEvent.on('lead.fullname.email.update', function(lead) {
+    leadEvent.on('lead.fullname.email.update', function (lead) {
       winston.debug("lead.fullname.email.update ");
       // leadEvent.on('lead.update', function(lead) {
-      
+
       setImmediate(() => {
-          winston.debug("sendMessageUpdateLead on lead.update ",  lead);
-          
-          Request.find({lead: lead._id, id_project: lead.id_project}, function(err, requests) {
+        winston.debug("sendMessageUpdateLead on lead.update ", lead);
 
-            if (err) {
-                winston.error("Error getting sendMessageUpdateLead request by lead", err);
-                return 0;
-            }
-            if (!requests || (requests && requests.length==0)) {
-                winston.warn("sendMessageUpdateLead No request found for lead id " +lead._id );
-                return 0;
-            }
-            
-            // winston.info("sendMessageUpdateLead requests ", requests);
-
-            requests.forEach(function(request) {
-
-              winston.debug("sendMessageUpdateLead request ", request);
-
-              // send(sender, senderFullname, recipient, text, id_project, createdBy, attributes, type, metadata, language)
-              messageService.send(
-                  'system', 
-                  'Bot',     
-                  // lead.fullname,                                
-                  request.request_id,
-                  "Lead updated", 
-                  request.id_project,
-                  'system', 
-                  { 
-                    subtype:"info/support",
-                    "updateconversation" : false, 
-                    messagelabel: {key: "LEAD_UPDATED"},
-                    updateUserEmail: lead.email,
-                    updateUserFullname: lead.fullname
-                  },
-                  undefined,
-                  request.language
-
-              ); 
+        Request.find({ lead: lead._id, id_project: lead.id_project }, function (err, requests) {
 
-            });
+          if (err) {
+            winston.error("Error getting sendMessageUpdateLead request by lead", err);
+            return 0;
+          }
+          if (!requests || (requests && requests.length == 0)) {
+            winston.warn("sendMessageUpdateLead No request found for lead id " + lead._id);
+            return 0;
+          }
+
+          // winston.info("sendMessageUpdateLead requests ", requests);
+
+          requests.forEach(function (request) {
+
+            winston.debug("sendMessageUpdateLead request ", request);
+
+            // send(sender, senderFullname, recipient, text, id_project, createdBy, attributes, type, metadata, language)
+            messageService.send(
+              'system',
+              'Bot',
+              // lead.fullname,                                
+              request.request_id,
+              "Lead updated",
+              request.id_project,
+              'system',
+              {
+                subtype: "info/support",
+                "updateconversation": false,
+                messagelabel: { key: "LEAD_UPDATED" },
+                updateUserEmail: lead.email,
+                updateUserFullname: lead.fullname
+              },
+              undefined,
+              request.language
+
+            );
+
+          });
 
-          });          
-         
         });
+
+      });
     });
   }
 
 
   getAvailableAgentsCount(agents) {
-     
-      var project_users_available = agents.filter(function (projectUser) {
-        if (projectUser.user_available == true) {
-          return true;
-        }
-      });
-      winston.debug('++ AVAILABLE PROJECT USERS count ', project_users_available)
-  
-      if (project_users_available && project_users_available.length>0){
-        return project_users_available.length;
-      }else {
-        return 0;
+
+    var project_users_available = agents.filter(function (projectUser) {
+      if (projectUser.user_available == true) {
+        return true;
       }
+    });
+    winston.debug('++ AVAILABLE PROJECT USERS count ', project_users_available)
+
+    if (project_users_available && project_users_available.length > 0) {
+      return project_users_available.length;
+    } else {
+      return 0;
+    }
+
 
-  
   }
 
-//change create with this
-  routeInternal (request, departmentid, id_project, nobot) {
-   var that = this;
+  //change create with this
+  routeInternal(request, departmentid, id_project, nobot) {
+    var that = this;
 
     return new Promise(function (resolve, reject) {
 
-      var context = {request: request};
+      var context = { request: request };
 
-          // getOperators(departmentid, projectid, nobot, disableWebHookCall, context)
-        return departmentService.getOperators(departmentid, id_project, nobot, undefined, context).then(function (result) {
+      // getOperators(departmentid, projectid, nobot, disableWebHookCall, context)
+      return departmentService.getOperators(departmentid, id_project, nobot, undefined, context).then(function (result) {
 
-          // winston.debug("getOperators", result);
+        // winston.debug("getOperators", result);
 
-          var assigned_at = undefined;          
-            
-          var status = RequestConstants.UNASSIGNED; 
-          var assigned_operator_id;
-          var participants = [];
-          var participantsAgents = [];
-          var participantsBots = [];
-          var hasBot = false;
+        var assigned_at = undefined;
 
-          if (result.operators && result.operators.length>0) {
-            assigned_operator_id = result.operators[0].id_user;
+        var status = RequestConstants.UNASSIGNED;
+        var assigned_operator_id;
+        var participants = [];
+        var participantsAgents = [];
+        var participantsBots = [];
+        var hasBot = false;
 
-            status =  RequestConstants.ASSIGNED;
+        if (result.operators && result.operators.length > 0) {
+          assigned_operator_id = result.operators[0].id_user;
 
-            var assigned_operator_idString = assigned_operator_id.toString();
-            participants.push(assigned_operator_idString);
+          status = RequestConstants.ASSIGNED;
 
-            // botprefix
-            if (assigned_operator_idString.startsWith("bot_")) {            
-             hasBot = true;
-
-             // botprefix
-             var assigned_operator_idStringBot = assigned_operator_idString.replace("bot_","");
-             participantsBots.push(assigned_operator_idStringBot);
-            }else {
-             participantsAgents.push(assigned_operator_idString);
-             hasBot = false; //??
-            }
+          var assigned_operator_idString = assigned_operator_id.toString();
+          participants.push(assigned_operator_idString);
+
+          // botprefix
+          if (assigned_operator_idString.startsWith("bot_")) {
+            hasBot = true;
 
-            assigned_at = Date.now();            
+            // botprefix
+            var assigned_operator_idStringBot = assigned_operator_idString.replace("bot_", "");
+            participantsBots.push(assigned_operator_idStringBot);
+          } else {
+            participantsAgents.push(assigned_operator_idString);
+            hasBot = false; //??
           }
-           winston.debug("routeInternal assigned_operator_id: "+ assigned_operator_id);
-           winston.debug("routeInternal status: "+ status);
 
+          assigned_at = Date.now();
+        }
+        winston.debug("routeInternal assigned_operator_id: " + assigned_operator_id);
+        winston.debug("routeInternal status: " + status);
 
 
-          //  cosi modifica la request originale forse devi fare il clone?????
-          request.status = status;
 
-          request.participants = participants;          
-          request.participantsAgents = participantsAgents;
-          request.participantsBots = participantsBots;
-          request.hasBot = hasBot;
+        //  cosi modifica la request originale forse devi fare il clone?????
+        request.status = status;
 
-          request.department = result.department._id;
-          // request.agents = result.agents;
-          request.assigned_at = assigned_at;
-          request.waiting_time = undefined //reset waiting_time on reroute
-          
-          if (!request.snapshot) { //if used other methods than .create
-            request.snapshot = {}
-          }
+        request.participants = participants;
+        request.participantsAgents = participantsAgents;
+        request.participantsBots = participantsBots;
+        request.hasBot = hasBot;
 
-          
-          request.snapshot.department = result.department;
-          request.snapshot.agents = result.agents;
-          request.snapshot.availableAgentsCount = that.getAvailableAgentsCount(result.agents);
+        request.department = result.department._id;
+        // request.agents = result.agents;
+        request.assigned_at = assigned_at;
+        request.waiting_time = undefined //reset waiting_time on reroute
 
-              return resolve(request);
-                  
-               
-        }).catch(function(err){
-          return reject(err);
-        });
+        if (!request.snapshot) { //if used other methods than .create
+          request.snapshot = {}
+        }
+
+
+        request.snapshot.department = result.department;
+        request.snapshot.agents = result.agents;
+        request.snapshot.availableAgentsCount = that.getAvailableAgentsCount(result.agents);
+
+        return resolve(request);
+
+
+      }).catch(function (err) {
+        return reject(err);
+      });
 
 
     });
   }
-  
+
   // TODO  changePreflightByRequestId se un agente entra in request freflight true disabilitare add agente e reassing ma mettere un bottone removePreflight???
   // usalo no_populate
   route(request_id, departmentid, id_project, nobot, no_populate) {
-   var that = this;
+    var that = this;
 
-   return new Promise(function (resolve, reject) {
-     winston.debug("request_id:" + request_id);
-     winston.debug("departmentid:" + departmentid);
-     winston.debug("id_project:" + id_project);
-     winston.debug("nobot:"+ nobot);
+    return new Promise(function (resolve, reject) {
+      winston.debug("request_id:" + request_id);
+      winston.debug("departmentid:" + departmentid);
+      winston.debug("id_project:" + id_project);
+      winston.debug("nobot:" + nobot);
 
-        let q= Request       
-        .findOne({request_id: request_id, id_project: id_project});
+      let q = Request
+        .findOne({ request_id: request_id, id_project: id_project });
 
-        // if (cacheEnabler.request) {  //(node:60837) UnhandledPromiseRejectionWarning: VersionError: No matching document found for id "633efe246a6cc0eda5732684" version 0 modifiedPaths "status, participants, participantsAgents, department, assigned_at, snapshot, snapshot.department, snapshot.department.updatedAt, snapshot.agents"
-        //   q.cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id+":simple")      //request_cache
-        //   winston.debug('request cache enabled');
-        // }
-        return q.exec( function(err, request) {
+      // if (cacheEnabler.request) {  //(node:60837) UnhandledPromiseRejectionWarning: VersionError: No matching document found for id "633efe246a6cc0eda5732684" version 0 modifiedPaths "status, participants, participantsAgents, department, assigned_at, snapshot, snapshot.department, snapshot.department.updatedAt, snapshot.agents"
+      //   q.cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id+":simple")      //request_cache
+      //   winston.debug('request cache enabled');
+      // }
+      return q.exec(function (err, request) {
 
-          if (err) {
-            winston.error(err);
-            return reject(err);
-          }
-                   
-          winston.debug('request return',request);
+        if (err) {
+          winston.error(err);
+          return reject(err);
+        }
 
-          // cambia var in let
+        winston.debug('request return', request);
 
-          //it is important to clone here
-          var requestBeforeRoute = Object.assign({}, request.toObject());
-          winston.debug("requestBeforeRoute",requestBeforeRoute);
+        // cambia var in let
 
-          var beforeParticipants = requestBeforeRoute.participants;
-          winston.debug("beforeParticipants: ", beforeParticipants);
+        //it is important to clone here
+        var requestBeforeRoute = Object.assign({}, request.toObject());
+        winston.debug("requestBeforeRoute", requestBeforeRoute);
 
-          return that.routeInternal(request, departmentid, id_project, nobot ).then(function(routedRequest){
+        var beforeParticipants = requestBeforeRoute.participants;
+        winston.debug("beforeParticipants: ", beforeParticipants);
 
-            winston.debug("after routeInternal",routedRequest);
-            // winston.info("requestBeforeRoute.participants " +requestBeforeRoute.request_id , requestBeforeRoute.participants);
-            // console.log("routedRequest.participants " +routedRequest.request_id , routedRequest.participants);
-            winston.debug("requestBeforeRoute.status:" + requestBeforeRoute.status);
-            winston.debug("routedRequest.status:" + routedRequest.status);
+        return that.routeInternal(request, departmentid, id_project, nobot).then(function (routedRequest) {
 
-            let beforeDepartmentId;
-            if (requestBeforeRoute.department) { //requestBeforeRoute.department can be empty for internal ticket
-              beforeDepartmentId = requestBeforeRoute.department.toString();
-              winston.debug("beforeDepartmentId:"+ beforeDepartmentId);
-            }
-            
-            let afterDepartmentId;
-            if (routedRequest.department) {
-              afterDepartmentId = routedRequest.department.toString();
-              winston.debug("afterDepartmentId:"+ afterDepartmentId);
-            }
-                  
-            
-            if (requestBeforeRoute.status === routedRequest.status && 
-                 beforeDepartmentId === afterDepartmentId && 
-                requestUtil.arraysEqual(beforeParticipants, routedRequest.participants)) {
+          winston.debug("after routeInternal", routedRequest);
+          // winston.info("requestBeforeRoute.participants " +requestBeforeRoute.request_id , requestBeforeRoute.participants);
+          // console.log("routedRequest.participants " +routedRequest.request_id , routedRequest.participants);
+          winston.debug("requestBeforeRoute.status:" + requestBeforeRoute.status);
+          winston.debug("routedRequest.status:" + routedRequest.status);
 
-              winston.verbose("Request " +request.request_id + " contains already the same participants at the same request status. Routed to the same participants");
+          let beforeDepartmentId;
+          if (requestBeforeRoute.department) { //requestBeforeRoute.department can be empty for internal ticket
+            beforeDepartmentId = requestBeforeRoute.department.toString();
+            winston.debug("beforeDepartmentId:" + beforeDepartmentId);
+          }
 
-              if (no_populate==="true" || no_populate===true) {
-                winston.debug("no_populate is true");
-                return resolve(request);
-              }
+          let afterDepartmentId;
+          if (routedRequest.department) {
+            afterDepartmentId = routedRequest.department.toString();
+            winston.debug("afterDepartmentId:" + afterDepartmentId);
+          }
+
+
+          if (requestBeforeRoute.status === routedRequest.status &&
+            beforeDepartmentId === afterDepartmentId &&
+            requestUtil.arraysEqual(beforeParticipants, routedRequest.participants)) {
+
+            winston.verbose("Request " + request.request_id + " contains already the same participants at the same request status. Routed to the same participants");
+
+            if (no_populate === "true" || no_populate === true) {
+              winston.debug("no_populate is true");
+              return resolve(request);
+            }
 
-              return request
-              .populate('lead') 
+            return request
+              .populate('lead')
               .populate('department')
               .populate('participatingBots')
-              .populate('participatingAgents')  
-              .populate({path:'requester',populate:{path:'id_user'}})
-              .execPopulate( function(err, requestComplete) {
-                winston.debug("requestComplete",requestComplete);
-                
+              .populate('participatingAgents')
+              .populate({ path: 'requester', populate: { path: 'id_user' } })
+              .execPopulate(function (err, requestComplete) {
+                winston.debug("requestComplete", requestComplete);
+
                 return resolve(requestComplete);
               });
+          }
+
+          //cacheinvalidation
+          return routedRequest.save(function (err, savedRequest) {
+            // https://stackoverflow.com/questions/54792749/mongoose-versionerror-no-matching-document-found-for-id-when-document-is-being
+            //return routedRequest.update(function(err, savedRequest) {
+            if (err) {
+              winston.error('Error saving the request. ', { err: err, routedRequest: routedRequest });
+              return reject(err);
             }
 
-              //cacheinvalidation
-            return routedRequest.save(function(err, savedRequest) {
-              // https://stackoverflow.com/questions/54792749/mongoose-versionerror-no-matching-document-found-for-id-when-document-is-being
-              //return routedRequest.update(function(err, savedRequest) {
-              if (err) {                
-                winston.error('Error saving the request. ', {err:err, routedRequest:routedRequest});
-                return reject(err);
-              }
-              
-              winston.debug("after save savedRequest", savedRequest);
+            winston.debug("after save savedRequest", savedRequest);
 
-              return savedRequest
+            return savedRequest
               .populate('lead')
               .populate('department')
               .populate('participatingBots')
-              .populate('participatingAgents')  
-              .populate({path:'requester',populate:{path:'id_user'}})
-              .execPopulate( function(err, requestComplete) {
-
-              // return Request       //to populate correctly i must re-exec the query
-              // .findById(savedRequest.id)
-              // .populate('lead')
-              // .populate('department')
-              // .populate('participatingBots')
-              // .populate('participatingAgents')  
-              // .populate({path:'requester',populate:{path:'id_user'}})
-              // .exec( function(err, requestComplete) {
-             
-          
-              if (err) {
-                winston.error('Error populating the request.',err);
-                return reject(err);
-              }
+              .populate('participatingAgents')
+              .populate({ path: 'requester', populate: { path: 'id_user' } })
+              .execPopulate(function (err, requestComplete) {
+
+                // return Request       //to populate correctly i must re-exec the query
+                // .findById(savedRequest.id)
+                // .populate('lead')
+                // .populate('department')
+                // .populate('participatingBots')
+                // .populate('participatingAgents')  
+                // .populate({path:'requester',populate:{path:'id_user'}})
+                // .exec( function(err, requestComplete) {
+
+
+                if (err) {
+                  winston.error('Error populating the request.', err);
+                  return reject(err);
+                }
 
-              winston.verbose("Request routed",requestComplete.toObject());
-            
+                winston.verbose("Request routed", requestComplete.toObject());
 
-              var oldParticipants = beforeParticipants;
-              winston.debug("oldParticipants ", oldParticipants);
 
-              let newParticipants = requestComplete.participants;
-              winston.debug("newParticipants ", newParticipants);
+                var oldParticipants = beforeParticipants;
+                winston.debug("oldParticipants ", oldParticipants);
 
-              var removedParticipants = oldParticipants.filter(d => !newParticipants.includes(d));
-              winston.debug("removedParticipants ", removedParticipants);
+                let newParticipants = requestComplete.participants;
+                winston.debug("newParticipants ", newParticipants);
 
-              var addedParticipants = newParticipants.filter(d => !oldParticipants.includes(d));
-              winston.debug("addedParticipants ", addedParticipants);
+                var removedParticipants = oldParticipants.filter(d => !newParticipants.includes(d));
+                winston.debug("removedParticipants ", removedParticipants);
 
-              
-              requestEvent.emit('request.update',requestComplete);
-              requestEvent.emit("request.update.comment", {comment:"REROUTE",request:requestComplete});//Deprecated
-              requestEvent.emit("request.updated", {comment:"REROUTE",request:requestComplete, patch:{removedParticipants: removedParticipants, addedParticipants:addedParticipants}});
+                var addedParticipants = newParticipants.filter(d => !oldParticipants.includes(d));
+                winston.debug("addedParticipants ", addedParticipants);
 
-              requestEvent.emit('request.participants.update', {beforeRequest:request, 
-                removedParticipants:removedParticipants, 
-                addedParticipants:addedParticipants,
-                request:requestComplete});
 
-              requestEvent.emit('request.department.update',requestComplete); //se req ha bot manda messaggio \welcome
+                requestEvent.emit('request.update', requestComplete);
+                requestEvent.emit("request.update.comment", { comment: "REROUTE", request: requestComplete });//Deprecated
+                requestEvent.emit("request.updated", { comment: "REROUTE", request: requestComplete, patch: { removedParticipants: removedParticipants, addedParticipants: addedParticipants } });
 
-              winston.debug("here end");
+                requestEvent.emit('request.participants.update', {
+                  beforeRequest: request,
+                  removedParticipants: removedParticipants,
+                  addedParticipants: addedParticipants,
+                  request: requestComplete
+                });
 
-              return resolve(requestComplete);
-          });
+                requestEvent.emit('request.department.update', requestComplete); //se req ha bot manda messaggio \welcome
 
+                winston.debug("here end");
+
+                return resolve(requestComplete);
+              });
 
-              
-            });
 
-          }).catch(function(err) {
-            return reject(err);
-          });
 
-            
           });
+
+        }).catch(function (err) {
+          return reject(err);
+        });
+
+
+      });
     });
   }
 
@@ -384,413 +397,741 @@ class RequestService {
     return new Promise(function (resolve, reject) {
       // winston.debug("request_id", request_id);
       // winston.debug("newstatus", newstatus);
- 
-         let q = Request       
-         .findOne({request_id: request_id, id_project: id_project});
 
-         if (cacheEnabler.request) {
-          q.cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id+":simple")      //request_cache
-          winston.debug('request cache enabled');
+      let q = Request
+        .findOne({ request_id: request_id, id_project: id_project });
+
+      if (cacheEnabler.request) {
+        q.cache(cacheUtil.defaultTTL, id_project + ":requests:request_id:" + request_id + ":simple")      //request_cache
+        winston.debug('request cache enabled');
+      }
+
+      return q.exec(function (err, request) {
+
+        if (err) {
+          winston.error(err);
+          return reject(err);
         }
 
-         return q.exec( function(err, request) {
- 
-           if (err) {
-             winston.error(err);
-             return reject(err);
-           }
+        winston.debug('request cache simple 3', request);
+
+        winston.debug("here reroute1 ");
 
-           winston.debug('request cache simple 3', request);
+        //  Cannot read property 'toString' of undefined at /usr/src/app/services/requestService.js:404:61 at /usr/src/app/node_modules/cachegoose/out/extend-query.js:44:13 at Command.cb [as callback] (/usr/src/app/node_modules/cacheman-redis/node/index.js:142:9) at normal_reply (/usr/src/app/node_modules/redis/index.js:655:21) at RedisClient.return_reply (/usr/src/app/node_modules/redis/index.js:753:9) at JavascriptRedisParser.returnReply (/usr/src/app/node_modules/redis/index.js:138:18) at JavascriptRedisParser.execute (/usr/src/app/node_modules/redis-parser/lib/parser.js:544:14) at Socket.<anonymous> (/usr/src/app/node_modules/redis/index.js:219:27) at Socket.emit (events.js:314:20) at addChunk (_stream_readable.js:297:12) at readableAddChunk (_stream_readable.js:272:9) at Socket.Readable.push (_stream_readable.js:213:10) at TCP.onStreamRead (internal/stream_base_commons.js:188:23) {"date":"Tue Mar 21 2023 18:45:47 GMT+0000 (Coordinated Unive
+        if (request.department === undefined) {
+          winston.error("Request with request_id " + request_id + "  has empty department. So I can't reroute");
+          return reject("Request with request_id " + request_id + "  has empty department. So I can't reroute");
+        }
 
-           winston.debug("here reroute1 ");
 
-            //  Cannot read property 'toString' of undefined at /usr/src/app/services/requestService.js:404:61 at /usr/src/app/node_modules/cachegoose/out/extend-query.js:44:13 at Command.cb [as callback] (/usr/src/app/node_modules/cacheman-redis/node/index.js:142:9) at normal_reply (/usr/src/app/node_modules/redis/index.js:655:21) at RedisClient.return_reply (/usr/src/app/node_modules/redis/index.js:753:9) at JavascriptRedisParser.returnReply (/usr/src/app/node_modules/redis/index.js:138:18) at JavascriptRedisParser.execute (/usr/src/app/node_modules/redis-parser/lib/parser.js:544:14) at Socket.<anonymous> (/usr/src/app/node_modules/redis/index.js:219:27) at Socket.emit (events.js:314:20) at addChunk (_stream_readable.js:297:12) at readableAddChunk (_stream_readable.js:272:9) at Socket.Readable.push (_stream_readable.js:213:10) at TCP.onStreamRead (internal/stream_base_commons.js:188:23) {"date":"Tue Mar 21 2023 18:45:47 GMT+0000 (Coordinated Unive
-           if (request.department === undefined) {
-            winston.error("Request with request_id " + request_id + "  has empty department. So I can't reroute");
-            return reject("Request with request_id " + request_id + "  has empty department. So I can't reroute");
-           }
+        return that.route(request_id, request.department.toString(), id_project, nobot).then(function (routedRequest) {
 
-            
-           return that.route(request_id, request.department.toString(), id_project, nobot).then(function(routedRequest){
+          var endDate = new Date();
+          winston.verbose("Performance Request reroute in millis: " + endDate - startDate);
 
-            var endDate = new Date();
-            winston.verbose("Performance Request reroute in millis: " + endDate-startDate);
+          return resolve(routedRequest);
+        }).catch(function (err) {
+          return reject(err);
+        });
+
+      });
+    });
+  }
 
-             return resolve(routedRequest);
-           }).catch(function(err) {
-            return reject(err);
-           });
-             
-           });
-     });
-   }
-   
 
 
   createWithRequester(project_user_id, lead_id, id_project, first_text, departmentid, sourcePage, language, userAgent, status, createdBy, attributes, subject, preflight) {
 
-    var request_id = 'support-group-'+ id_project + "-" + UIDGenerator.generate();  
-    winston.debug("request_id: "+request_id);
-    
+    var request_id = 'support-group-' + id_project + "-" + UIDGenerator.generate();
+    winston.debug("request_id: " + request_id);
+
     return this.createWithIdAndRequester(request_id, project_user_id, lead_id, id_project, first_text, departmentid, sourcePage, language, userAgent, status, createdBy, attributes, subject, preflight);
   }
 
   createWithIdAndRequester(request_id, project_user_id, lead_id, id_project, first_text, departmentid, sourcePage, language, userAgent, status, createdBy, attributes, subject, preflight, channel, location) {
-    
+
     var request = {
-                    request_id:request_id, project_user_id:project_user_id, lead_id:lead_id, id_project:id_project,first_text:first_text,
-                    departmentid:departmentid, sourcePage:sourcePage, language:language, userAgent:userAgent, status:status, createdBy:createdBy,
-                    attributes:attributes, subject:subject, preflight:preflight, channel:channel, location:location 
-                  };
+      request_id: request_id, project_user_id: project_user_id, lead_id: lead_id, id_project: id_project, first_text: first_text,
+      departmentid: departmentid, sourcePage: sourcePage, language: language, userAgent: userAgent, status: status, createdBy: createdBy,
+      attributes: attributes, subject: subject, preflight: preflight, channel: channel, location: location
+    };
 
     return this.create(request);
-  };  
+  };
 
-  create(request) {
+  async create(request) {
 
     var startDate = new Date();
 
-    var request_id = request.request_id;
-    var project_user_id = request.project_user_id;
-    var lead_id = request.lead_id;
-    var id_project = request.id_project;
+    if (!request.createdAt) {
+      request.createdAt = new Date();
+    }
 
-    var first_text = request.first_text;
-    //removed for ticket
-    // // lascia che sia nico a fare il replace...certo tu devi fare il test che tutto sia ok quindi dopo demo
-    // var first_text;  
-    // if (request.first_text) {  //first_text can be empty for type image
-    //   first_text = request.first_text.replace(/[\n\r]+/g, ' '); //replace new line with space
-    // }
-     
-    var departmentid = request.departmentid;
-    var sourcePage = request.sourcePage;
-    var language = request.language;
-    var userAgent = request.userAgent;
-    var status = request.status;
-    var createdBy = request.createdBy;
-    var attributes = request.attributes;
-    var subject = request.subject;
-    var preflight = request.preflight;
-    var channel = request.channel;
-    var location = request.location;
-    var participants = request.participants || [];
 
-    var tags = request.tags;
-    var notes = request.notes;
-    var priority = request.priority;
+      var request_id = request.request_id;
+      var project_user_id = request.project_user_id;
+      var lead_id = request.lead_id;
+      var id_project = request.id_project;
 
-    var auto_close = request.auto_close;
+      var first_text = request.first_text;
 
-    var followers = request.followers;
+      //removed for ticket
+      // // lascia che sia nico a fare il replace...certo tu devi fare il test che tutto sia ok quindi dopo demo
+      // var first_text;  
+      // if (request.first_text) {  //first_text can be empty for type image
+      //   first_text = request.first_text.replace(/[\n\r]+/g, ' '); //replace new line with space
+      // }
 
-    if (!departmentid) {
-      departmentid ='default';
-    }
+      var departmentid = request.departmentid;
+      var sourcePage = request.sourcePage;
+      var language = request.language;
+      var userAgent = request.userAgent;
+      var status = request.status;
+      var createdBy = request.createdBy;
+      var attributes = request.attributes;
+      var subject = request.subject;
+      var preflight = request.preflight;
+      var channel = request.channel;
+      var location = request.location;
+      var participants = request.participants || [];
+
+      var tags = request.tags;
+      var notes = request.notes;
+      var priority = request.priority;
+
+      var auto_close = request.auto_close;
+
+      var followers = request.followers;
+      let createdAt = request.createdAt;
+
+      if (!departmentid) {
+        departmentid = 'default';
+      }
+
+      if (!createdBy) {
+        if (project_user_id) {
+          createdBy = project_user_id;
+        } else {
+          createdBy = "system";
+        }
 
-    if (!createdBy) {
-      if (project_user_id) {
-        createdBy = project_user_id;
-      }else {
-        createdBy = "system";
       }
-      
-    }
-    
-    var that = this;
 
-    return new Promise(async (resolve, reject) => {
+      var that = this;
 
-        var context = {request: {request_id:request_id, project_user_id:project_user_id, lead_id:lead_id, id_project:id_project, 
-          first_text:first_text, departmentid:departmentid, sourcePage:sourcePage, language:language, userAgent:userAgent, status:status, 
-          createdBy:createdBy, attributes:attributes, subject:subject, preflight: preflight, channel: channel, location: location,
-          participants:participants, tags: tags, notes:notes,
-          priority: priority, auto_close: auto_close, followers: followers}};
+      return new Promise(async (resolve, reject) => {
 
-          winston.debug("context",context);
+        let q = Project.findOne({ _id: request.id_project, status: 100 });
+        if (cacheEnabler.project) {
+          q.cache(cacheUtil.longTTL, "projects:id:" + request.id_project)  //project_cache
+          winston.debug('project cache enabled for /project detail');
+        }
+        q.exec(async function (err, p) {
+          if (err) {
+            winston.error('Error getting project ', err);
+          }
+          if (!p) {
+            winston.warn('Project not found ');
+          }
+    
+    
+          let payload = {
+            project: p,
+            request: request
+          }
+    
+          let available = await qm.checkQuote(p, request, 'requests');
+          if (available === false) {
+            winston.info("Requests limits reached for project " + p._id)
+            return false;
+          }
+        
 
-           var participantsAgents = [];
-           var participantsBots = [];
-           var hasBot = false;
+        var context = {
+          request: {
+            request_id: request_id, project_user_id: project_user_id, lead_id: lead_id, id_project: id_project,
+            first_text: first_text, departmentid: departmentid, sourcePage: sourcePage, language: language, userAgent: userAgent, status: status,
+            createdBy: createdBy, attributes: attributes, subject: subject, preflight: preflight, channel: channel, location: location,
+            participants: participants, tags: tags, notes: notes,
+            priority: priority, auto_close: auto_close, followers: followers
+          }
+        };
 
-           var dep_id = undefined;
+        winston.debug("context", context);
 
-           var assigned_at = undefined;          
-          
-           var agents = [];
+        var participantsAgents = [];
+        var participantsBots = [];
+        var hasBot = false;
 
-           var snapshot = {};
+        var dep_id = undefined;
 
-           try {
-            //  getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
-              var result = await departmentService.getOperators(departmentid, id_project, false, undefined, context);
-              // console.log("************* after get operator: "+new Date().toISOString());
+        var assigned_at = undefined;
 
-              winston.debug("getOperators", result);
-           } catch(err) {
-            return reject(err);
-           }
-          
- 
-          
-           agents = result.agents;
+        var agents = [];
 
-          if (status == 50) {
-                // skip assignment
-                if (participants.length == 0 ) {
-                  dep_id = result.department._id;
-                }
-          } else {
-         
-            if (participants.length == 0 ) {
-              if (result.operators && result.operators.length>0) {            
-                participants.push(result.operators[0].id_user.toString());
-              }
-              // for preflight it is important to save agents in req for trigger. try to optimize it
-              dep_id = result.department._id;
+        var snapshot = {};
 
-            }
+        try {
+          //  getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
+          var result = await departmentService.getOperators(departmentid, id_project, false, undefined, context);
+          // console.log("************* after get operator: "+new Date().toISOString());
 
-            if (participants.length > 0) {
-            
-              status =  RequestConstants.ASSIGNED;
-  
-              // botprefix
-              if (participants[0].startsWith("bot_")) {
-  
-                hasBot = true;
-                winston.debug("hasBot:"+hasBot);
-  
-                // botprefix
-                var assigned_operator_idStringBot = participants[0].replace("bot_","");
-                winston.debug("assigned_operator_idStringBot:"+assigned_operator_idStringBot);
-  
-                participantsBots.push(assigned_operator_idStringBot);
-  
-               } else {
-
-                participantsAgents.push(participants[0]);
-
-               }
-  
-               assigned_at = Date.now();
+          winston.debug("getOperators", result);
+        } catch (err) {
+          return reject(err);
+        }
 
-            } else {
 
-               status = RequestConstants.UNASSIGNED; 
 
-            }
+        agents = result.agents;
 
+        if (status == 50) {
+          // skip assignment
+          if (participants.length == 0) {
+            dep_id = result.department._id;
           }
+        } else {
 
-        
-           
+          if (participants.length == 0) {
+            if (result.operators && result.operators.length > 0) {
+              participants.push(result.operators[0].id_user.toString());
+            }
+            // for preflight it is important to save agents in req for trigger. try to optimize it
+            dep_id = result.department._id;
 
-          if (dep_id) {
-            snapshot.department = result.department;
           }
-          
-          // console.log("result.agents",result.agents);
-          snapshot.agents = agents;
-          snapshot.availableAgentsCount = that.getAvailableAgentsCount(agents);
 
-          if (request.requester) {      //.toObject()????
-            snapshot.requester = request.requester;
-          }
-          if (request.lead) {
-            snapshot.lead = request.lead;
-          }          
-
-           // winston.debug("assigned_operator_id", assigned_operator_id);
-            // winston.debug("req status", status);
-
-              var newRequest = new Request({
-                request_id: request_id,
-                requester: project_user_id,
-                lead: lead_id,
-                first_text: first_text,
-                subject: subject,
-                status: status,
-                participants: participants,
-                participantsAgents:participantsAgents,
-                participantsBots: participantsBots,
-                hasBot: hasBot,
-                department: dep_id,          
-                // agents: agents,                
-            
-                //others
-                sourcePage: sourcePage,
-                language: language,
-                userAgent: userAgent,
-                assigned_at : assigned_at,
-
-                attributes: attributes,
-                //standard
-                id_project: id_project,
-                createdBy: createdBy,
-                updatedBy: createdBy,
-                preflight: preflight,
-                channel: channel,
-                location: location,
-                snapshot: snapshot,
-                tags: tags,
-                notes: notes,
-                priority: priority,
-                auto_close: auto_close,
-                followers: followers
-              });
+          if (participants.length > 0) {
 
-              winston.debug('newRequest.',newRequest);
+            status = RequestConstants.ASSIGNED;
 
-          
-              //cacheinvalidation
-              return newRequest.save(function(err, savedRequest) {
-                  if (err) {
-                    winston.error('RequestService error for method createWithIdAndRequester for newRequest' + JSON.stringify(newRequest), err);
-                    return reject(err);
-                  }
-              
-              
-                  winston.verbose("Request created",savedRequest.toObject());
-
-                  var endDate = new Date();
-                  winston.verbose("Performance Request created in millis: " + endDate-startDate);
-                                    
-                  requestEvent.emit('request.create.simple', savedRequest);
-                  
-                  return resolve(savedRequest);
-                  
-                });
-            // }).catch(function(err){
-            //   return reject(err);
-            // });
+            // botprefix
+            if (participants[0].startsWith("bot_")) {
 
+              hasBot = true;
+              winston.debug("hasBot:" + hasBot);
 
-    });
-  }
+              // botprefix
+              var assigned_operator_idStringBot = participants[0].replace("bot_", "");
+              winston.debug("assigned_operator_idStringBot:" + assigned_operator_idStringBot);
 
+              participantsBots.push(assigned_operator_idStringBot);
 
+            } else {
 
+              participantsAgents.push(participants[0]);
 
+            }
 
-  //DEPRECATED. USED ONLY IN SAME TESTS
-  createWithId(request_id, requester_id, id_project, first_text, departmentid, sourcePage, language, userAgent, status, createdBy, attributes) {
+            assigned_at = Date.now();
 
-    // winston.debug("request_id", request_id);
+          } else {
 
+            status = RequestConstants.UNASSIGNED;
 
-    if (!departmentid) {
-      departmentid ='default';
-    }
+          }
 
-    if (!createdBy) {
-      createdBy = requester_id;
-    }
-    
-    var that = this;
+        }
 
-    return new Promise(function (resolve, reject) {
 
-      var context = {request: {request_id:request_id, requester_id:requester_id, id_project:id_project, 
-        first_text:first_text, departmentid:departmentid, sourcePage:sourcePage, language:language, userAgent:userAgent, status:status, 
-        createdBy:createdBy, attributes:attributes}};
 
-                  // getOperators(departmentid, projectid, nobot, disableWebHookCall, context)
 
-        return departmentService.getOperators(departmentid, id_project, false, undefined, context).then(function (result) {
+        if (dep_id) {
+          snapshot.department = result.department;
+        }
 
-          // winston.debug("getOperators", result);
+        // console.log("result.agents",result.agents);
+        snapshot.agents = agents;
+        snapshot.availableAgentsCount = that.getAvailableAgentsCount(agents);
 
-          var status =  RequestConstants.UNASSIGNED;
-          var assigned_operator_id;
-          var participants = [];
-          var participantsAgents = [];
-          var participantsBots = [];
-          var hasBot = false;
+        if (request.requester) {      //.toObject()????
+          snapshot.requester = request.requester;
+        }
+        if (request.lead) {
+          snapshot.lead = request.lead;
+        }
 
-          var assigned_at = undefined;
-          if (result.operators && result.operators.length>0) {
-            assigned_operator_id = result.operators[0].id_user;
-            status =  RequestConstants.ASSIGNED;
+        // winston.debug("assigned_operator_id", assigned_operator_id);
+        // winston.debug("req status", status);
+
+        var newRequest = new Request({
+          request_id: request_id,
+          requester: project_user_id,
+          lead: lead_id,
+          first_text: first_text,
+          subject: subject,
+          status: status,
+          participants: participants,
+          participantsAgents: participantsAgents,
+          participantsBots: participantsBots,
+          hasBot: hasBot,
+          department: dep_id,
+          // agents: agents,                
+
+          //others
+          sourcePage: sourcePage,
+          language: language,
+          userAgent: userAgent,
+          assigned_at: assigned_at,
+
+          attributes: attributes,
+          //standard
+          id_project: id_project,
+          createdBy: createdBy,
+          updatedBy: createdBy,
+          preflight: preflight,
+          channel: channel,
+          location: location,
+          snapshot: snapshot,
+          tags: tags,
+          notes: notes,
+          priority: priority,
+          auto_close: auto_close,
+          followers: followers,
+          createdAt: createdAt
+        });
 
-            var assigned_operator_idString = assigned_operator_id.toString();
-            participants.push(assigned_operator_idString);
+        winston.debug('newRequest.', newRequest);
 
-            // botprefix
-            if (assigned_operator_idString.startsWith("bot_")) {
-             hasBot = true;
 
-             // botprefix
-             var assigned_operator_idStringBot = assigned_operator_idString.replace("bot_","");
-             winston.debug("assigned_operator_idStringBot:"+assigned_operator_idStringBot);
-             participantsBots.push(assigned_operator_idStringBot);
+        //cacheinvalidation
+        return newRequest.save( async function (err, savedRequest) {
 
-            }else {
-             participantsAgents.push(assigned_operator_idString);
-            }
-            assigned_at = Date.now();
+          if (err) {
+            winston.error('RequestService error for method createWithIdAndRequester for newRequest' + JSON.stringify(newRequest), err);
+            return reject(err);
           }
-          // winston.debug("assigned_operator_id", assigned_operator_id);
-          // winston.debug("status", status);
-
-              var newRequest = new Request({
-                request_id: request_id,
-                requester_id: requester_id,
-                first_text: first_text,
-                status: status,
-                participants: participants,
-                participantsAgents:participantsAgents,
-                participantsBots: participantsBots,
-                hasBot:hasBot,
-                department: result.department._id,                           
-                agents: result.agents,
-                //availableAgents: result.available_agents,
-
-                // assigned_operator_id:  result.assigned_operator_id,
-            
-                //others
-                sourcePage: sourcePage,
-                language: language,
-                userAgent: userAgent,
-                assigned_at:assigned_at,
-                attributes: attributes,
-                //standard
-                id_project: id_project,
-                createdBy: createdBy,
-                updatedBy: createdBy
-              });
-                    
 
-              // winston.debug('newRequest.',newRequest);
 
+          winston.debug("Request created", savedRequest.toObject());
+
+          var endDate = new Date();
+          winston.verbose("Performance Request created in millis: " + endDate - startDate);
+
+          requestEvent.emit('request.create.simple', savedRequest);
+
+          // let q = Project.findOne({ _id: request.id_project, status: 100 });
+          // if (cacheEnabler.project) {
+          //   q.cache(cacheUtil.longTTL, "projects:id:" + request.id_project)  //project_cache
+          //   winston.debug('project cache enabled for /project detail');
+          // }
+          // q.exec(async function (err, p) {
+          //   if (err) {
+          //     winston.error('Error getting project ', err);
+          //   }
+          //   if (!p) {
+          //     winston.warn('Project not found ');
+          //   }
+          //   //TODO REMOVE settings from project
+          //   let payload = {
+          //     project: p,
+          //     request: request
+          //   }
+
+          // });
+          requestEvent.emit('request.create.quote', payload);;
+          // if (result === false) {
+          //   winston.info("Requests limits reached for project " + p._id)
+          //   // return false in the second phase
+          // }
+
+          return resolve(savedRequest);
 
-          
-              //cacheinvalidation
-              return newRequest.save(function(err, savedRequest) {
-                  if (err) {
-                    winston.error('RequestService error for method createWithId for newRequest' + JSON.stringify(newRequest), err);
-                    return reject(err);
-                  }
-              
-              
-                  winston.verbose("Request created",savedRequest.toObject());
-                                
-                  
-                  requestEvent.emit('request.create.simple',savedRequest);
-                  
-                  return resolve(savedRequest);
-                  
-                });
-            }).catch(function(err){
-              return reject(err);
-            });
+        });
+        // }).catch(function(err){
+        //   return reject(err);
+        // });
 
+      })
+      });
+    
+  }
 
-    });
+
+  async _create(request) {
+
+    var startDate = new Date();
+
+    if (!request.createdAt) {
+      request.createdAt = new Date();
+    }
 
     
-    
-    
+    var request_id = request.request_id;
+    var project_user_id = request.project_user_id;
+    var lead_id = request.lead_id;
+    var id_project = request.id_project;
+
+    var first_text = request.first_text;
+
+    //removed for ticket
+    // // lascia che sia nico a fare il replace...certo tu devi fare il test che tutto sia ok quindi dopo demo
+    // var first_text;  
+    // if (request.first_text) {  //first_text can be empty for type image
+    //   first_text = request.first_text.replace(/[\n\r]+/g, ' '); //replace new line with space
+    // }
+
+    var departmentid = request.departmentid;
+    var sourcePage = request.sourcePage;
+    var language = request.language;
+    var userAgent = request.userAgent;
+    var status = request.status;
+    var createdBy = request.createdBy;
+    var attributes = request.attributes;
+    var subject = request.subject;
+    var preflight = request.preflight;
+    var channel = request.channel;
+    var location = request.location;
+    var participants = request.participants || [];
+
+    var tags = request.tags;
+    var notes = request.notes;
+    var priority = request.priority;
+
+    var auto_close = request.auto_close;
+
+    var followers = request.followers;
+    let createdAt = request.createdAt;
+
+    if (!departmentid) {
+      departmentid = 'default';
+    }
+
+    if (!createdBy) {
+      if (project_user_id) {
+        createdBy = project_user_id;
+      } else {
+        createdBy = "system";
+      }
+
+    }
+
+    var that = this;
+
+    return new Promise(async (resolve, reject) => {
+
+      var context = {
+        request: {
+          request_id: request_id, project_user_id: project_user_id, lead_id: lead_id, id_project: id_project,
+          first_text: first_text, departmentid: departmentid, sourcePage: sourcePage, language: language, userAgent: userAgent, status: status,
+          createdBy: createdBy, attributes: attributes, subject: subject, preflight: preflight, channel: channel, location: location,
+          participants: participants, tags: tags, notes: notes,
+          priority: priority, auto_close: auto_close, followers: followers
+        }
+      };
+
+      winston.debug("context", context);
+
+      var participantsAgents = [];
+      var participantsBots = [];
+      var hasBot = false;
+
+      var dep_id = undefined;
+
+      var assigned_at = undefined;
+
+      var agents = [];
+
+      var snapshot = {};
+
+      try {
+        //  getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
+        var result = await departmentService.getOperators(departmentid, id_project, false, undefined, context);
+        // console.log("************* after get operator: "+new Date().toISOString());
+
+        winston.debug("getOperators", result);
+      } catch (err) {
+        return reject(err);
+      }
+
+
+
+      agents = result.agents;
+
+      if (status == 50) {
+        // skip assignment
+        if (participants.length == 0) {
+          dep_id = result.department._id;
+        }
+      } else {
+
+        if (participants.length == 0) {
+          if (result.operators && result.operators.length > 0) {
+            participants.push(result.operators[0].id_user.toString());
+          }
+          // for preflight it is important to save agents in req for trigger. try to optimize it
+          dep_id = result.department._id;
+
+        }
+
+        if (participants.length > 0) {
+
+          status = RequestConstants.ASSIGNED;
+
+          // botprefix
+          if (participants[0].startsWith("bot_")) {
+
+            hasBot = true;
+            winston.debug("hasBot:" + hasBot);
+
+            // botprefix
+            var assigned_operator_idStringBot = participants[0].replace("bot_", "");
+            winston.debug("assigned_operator_idStringBot:" + assigned_operator_idStringBot);
+
+            participantsBots.push(assigned_operator_idStringBot);
+
+          } else {
+
+            participantsAgents.push(participants[0]);
+
+          }
+
+          assigned_at = Date.now();
+
+        } else {
+
+          status = RequestConstants.UNASSIGNED;
+
+        }
+
+      }
+
+
+
+
+      if (dep_id) {
+        snapshot.department = result.department;
+      }
+
+      // console.log("result.agents",result.agents);
+      snapshot.agents = agents;
+      snapshot.availableAgentsCount = that.getAvailableAgentsCount(agents);
+
+      if (request.requester) {      //.toObject()????
+        snapshot.requester = request.requester;
+      }
+      if (request.lead) {
+        snapshot.lead = request.lead;
+      }
+
+      // winston.debug("assigned_operator_id", assigned_operator_id);
+      // winston.debug("req status", status);
+
+      var newRequest = new Request({
+        request_id: request_id,
+        requester: project_user_id,
+        lead: lead_id,
+        first_text: first_text,
+        subject: subject,
+        status: status,
+        participants: participants,
+        participantsAgents: participantsAgents,
+        participantsBots: participantsBots,
+        hasBot: hasBot,
+        department: dep_id,
+        // agents: agents,                
+
+        //others
+        sourcePage: sourcePage,
+        language: language,
+        userAgent: userAgent,
+        assigned_at: assigned_at,
+
+        attributes: attributes,
+        //standard
+        id_project: id_project,
+        createdBy: createdBy,
+        updatedBy: createdBy,
+        preflight: preflight,
+        channel: channel,
+        location: location,
+        snapshot: snapshot,
+        tags: tags,
+        notes: notes,
+        priority: priority,
+        auto_close: auto_close,
+        followers: followers,
+        createdAt: createdAt
+      });
+
+      winston.debug('newRequest.', newRequest);
+
+
+      //cacheinvalidation
+      return newRequest.save(function (err, savedRequest) {
+
+        if (err) {
+          winston.error('RequestService error for method createWithIdAndRequester for newRequest' + JSON.stringify(newRequest), err);
+          return reject(err);
+        }
+
+
+        winston.debug("Request created", savedRequest.toObject());
+
+        var endDate = new Date();
+        winston.verbose("Performance Request created in millis: " + endDate - startDate);
+
+        requestEvent.emit('request.create.simple', savedRequest);
+
+        let q = Project.findOne({ _id: request.id_project, status: 100 });
+        if (cacheEnabler.project) {
+          q.cache(cacheUtil.longTTL, "projects:id:" + request.id_project)  //project_cache
+          winston.debug('project cache enabled for /project detail');
+        }
+        q.exec(async function (err, p) {
+          if (err) {
+            winston.error('Error getting project ', err);
+          }
+          if (!p) {
+            winston.warn('Project not found ');
+          }
+          //TODO REMOVE settings from project
+          let payload = {
+            project: p,
+            request: request
+          }
+
+          requestEvent.emit('request.create.quote', payload);;
+          
+        });
+
+        return resolve(savedRequest);
+
+      });
+      // }).catch(function(err){
+      //   return reject(err);
+      // });
+
+
+    });
+  }
+
+
+
+
+
+  //DEPRECATED. USED ONLY IN SAME TESTS
+  createWithId(request_id, requester_id, id_project, first_text, departmentid, sourcePage, language, userAgent, status, createdBy, attributes) {
+
+    // winston.debug("request_id", request_id);
+
+
+    if (!departmentid) {
+      departmentid = 'default';
+    }
+
+    if (!createdBy) {
+      createdBy = requester_id;
+    }
+
+    var that = this;
+
+    return new Promise(function (resolve, reject) {
+
+      var context = {
+        request: {
+          request_id: request_id, requester_id: requester_id, id_project: id_project,
+          first_text: first_text, departmentid: departmentid, sourcePage: sourcePage, language: language, userAgent: userAgent, status: status,
+          createdBy: createdBy, attributes: attributes
+        }
+      };
+
+      // getOperators(departmentid, projectid, nobot, disableWebHookCall, context)
+
+      return departmentService.getOperators(departmentid, id_project, false, undefined, context).then(function (result) {
+
+        // winston.debug("getOperators", result);
+
+        var status = RequestConstants.UNASSIGNED;
+        var assigned_operator_id;
+        var participants = [];
+        var participantsAgents = [];
+        var participantsBots = [];
+        var hasBot = false;
+
+        var assigned_at = undefined;
+        if (result.operators && result.operators.length > 0) {
+          assigned_operator_id = result.operators[0].id_user;
+          status = RequestConstants.ASSIGNED;
+
+          var assigned_operator_idString = assigned_operator_id.toString();
+          participants.push(assigned_operator_idString);
+
+          // botprefix
+          if (assigned_operator_idString.startsWith("bot_")) {
+            hasBot = true;
+
+            // botprefix
+            var assigned_operator_idStringBot = assigned_operator_idString.replace("bot_", "");
+            winston.debug("assigned_operator_idStringBot:" + assigned_operator_idStringBot);
+            participantsBots.push(assigned_operator_idStringBot);
+
+          } else {
+            participantsAgents.push(assigned_operator_idString);
+          }
+          assigned_at = Date.now();
+        }
+        // winston.debug("assigned_operator_id", assigned_operator_id);
+        // winston.debug("status", status);
+
+        var newRequest = new Request({
+          request_id: request_id,
+          requester_id: requester_id,
+          first_text: first_text,
+          status: status,
+          participants: participants,
+          participantsAgents: participantsAgents,
+          participantsBots: participantsBots,
+          hasBot: hasBot,
+          department: result.department._id,
+          agents: result.agents,
+          //availableAgents: result.available_agents,
+
+          // assigned_operator_id:  result.assigned_operator_id,
+
+          //others
+          sourcePage: sourcePage,
+          language: language,
+          userAgent: userAgent,
+          assigned_at: assigned_at,
+          attributes: attributes,
+          //standard
+          id_project: id_project,
+          createdBy: createdBy,
+          updatedBy: createdBy
+        });
+
+
+        // winston.debug('newRequest.',newRequest);
+
+
+
+        //cacheinvalidation
+        return newRequest.save(function (err, savedRequest) {
+          if (err) {
+            winston.error('RequestService error for method createWithId for newRequest' + JSON.stringify(newRequest), err);
+            return reject(err);
+          }
+
+
+          winston.verbose("Request created", savedRequest.toObject());
+
+
+          requestEvent.emit('request.create.simple', savedRequest);
+
+          return resolve(savedRequest);
+
+        });
+      }).catch(function (err) {
+        return reject(err);
+      });
+
+
+    });
+
+
+
+
 
   }
 
@@ -798,31 +1139,31 @@ class RequestService {
   changeStatusByRequestId(request_id, id_project, newstatus) {
 
     return new Promise(function (resolve, reject) {
-     // winston.debug("request_id", request_id);
-     // winston.debug("newstatus", newstatus);
+      // winston.debug("request_id", request_id);
+      // winston.debug("newstatus", newstatus);
 
-     //TODO CHECK IF ALREADY CLOSED
-        return Request       
-        .findOneAndUpdate({request_id: request_id, id_project: id_project}, {status: newstatus}, {new: true, upsert:false})
+      //TODO CHECK IF ALREADY CLOSED
+      return Request
+        .findOneAndUpdate({ request_id: request_id, id_project: id_project }, { status: newstatus }, { new: true, upsert: false })
         .populate('lead')
         .populate('department')
         .populate('participatingBots')
-        .populate('participatingAgents')  
-        .populate({path:'requester',populate:{path:'id_user'}})
-        .exec( function(err, updatedRequest) {
+        .populate('participatingAgents')
+        .populate({ path: 'requester', populate: { path: 'id_user' } })
+        .exec(function (err, updatedRequest) {
 
-            if (err) {
-              winston.error(err);
-              return reject(err);
-            }
+          if (err) {
+            winston.error(err);
+            return reject(err);
+          }
 
-            requestEvent.emit('request.update',updatedRequest); //deprecated
-            requestEvent.emit("request.update.comment", {comment:"STATUS_CHANGE",request:updatedRequest});//Deprecated
-            requestEvent.emit("request.updated", {comment:"STATUS_CHANGE",request:updatedRequest, patch:{status: newstatus}});
-            //TODO emit request.clone or reopen also 
+          requestEvent.emit('request.update', updatedRequest); //deprecated
+          requestEvent.emit("request.update.comment", { comment: "STATUS_CHANGE", request: updatedRequest });//Deprecated
+          requestEvent.emit("request.updated", { comment: "STATUS_CHANGE", request: updatedRequest, patch: { status: newstatus } });
+          //TODO emit request.clone or reopen also 
 
-            return resolve(updatedRequest);
-          });
+          return resolve(updatedRequest);
+        });
     });
 
   }
@@ -832,38 +1173,38 @@ class RequestService {
 
     return new Promise(function (resolve, reject) {
       winston.debug("changeFirstTextAndPreflightByRequestId", request_id);
-     // winston.debug("request_id", request_id);
-     // winston.debug("newstatus", newstatus);
+      // winston.debug("request_id", request_id);
+      // winston.debug("newstatus", newstatus);
 
-        if (!first_text) {
-              winston.error(err);
-              return reject({err:" Error changing first text. The field first_text is empty"});
-        }
-        
-        return Request       
-        .findOneAndUpdate({request_id: request_id, id_project: id_project}, {first_text: first_text, preflight: preflight}, {new: true, upsert:false})
+      if (!first_text) {
+        winston.error(err);
+        return reject({ err: " Error changing first text. The field first_text is empty" });
+      }
+
+      return Request
+        .findOneAndUpdate({ request_id: request_id, id_project: id_project }, { first_text: first_text, preflight: preflight }, { new: true, upsert: false })
         .populate('lead')
         .populate('department')
         .populate('participatingBots')
-        .populate('participatingAgents')  
-        .populate({path:'requester',populate:{path:'id_user'}})
-        .exec( function(err, updatedRequest) {
+        .populate('participatingAgents')
+        .populate({ path: 'requester', populate: { path: 'id_user' } })
+        .exec(function (err, updatedRequest) {
 
-            if (err) {
-              winston.error(err);
-              return reject(err);
-            }
+          if (err) {
+            winston.error(err);
+            return reject(err);
+          }
 
-           
-            requestEvent.emit('request.update.preflight',updatedRequest); //archive to audit log
-            requestEvent.emit('request.update',updatedRequest);
-            requestEvent.emit("request.update.comment", {comment:"FIRSTTEXT_PREFLIGHT_CHANGE",request:updatedRequest});//Deprecated
-            requestEvent.emit("request.updated", {comment:"FIRSTTEXT_PREFLIGHT_CHANGE",request:updatedRequest, patch:  {first_text: first_text, preflight: preflight}});
 
-            //TODO emit request.clone or reopen also 
+          requestEvent.emit('request.update.preflight', updatedRequest); //archive to audit log
+          requestEvent.emit('request.update', updatedRequest);
+          requestEvent.emit("request.update.comment", { comment: "FIRSTTEXT_PREFLIGHT_CHANGE", request: updatedRequest });//Deprecated
+          requestEvent.emit("request.updated", { comment: "FIRSTTEXT_PREFLIGHT_CHANGE", request: updatedRequest, patch: { first_text: first_text, preflight: preflight } });
 
-            return resolve(updatedRequest);
-          });
+          //TODO emit request.clone or reopen also 
+
+          return resolve(updatedRequest);
+        });
     });
 
   }
@@ -871,30 +1212,30 @@ class RequestService {
   changeFirstTextByRequestId(request_id, id_project, first_text) {
 
     return new Promise(function (resolve, reject) {
-     // winston.debug("request_id", request_id);
-     // winston.debug("newstatus", newstatus);
+      // winston.debug("request_id", request_id);
+      // winston.debug("newstatus", newstatus);
 
-        return Request       
-        .findOneAndUpdate({request_id: request_id, id_project: id_project}, {first_text: first_text}, {new: true, upsert:false})
+      return Request
+        .findOneAndUpdate({ request_id: request_id, id_project: id_project }, { first_text: first_text }, { new: true, upsert: false })
         .populate('lead')
         .populate('department')
         .populate('participatingBots')
-        .populate('participatingAgents')  
-        .populate({path:'requester',populate:{path:'id_user'}})
-        .exec( function(err, updatedRequest) {
+        .populate('participatingAgents')
+        .populate({ path: 'requester', populate: { path: 'id_user' } })
+        .exec(function (err, updatedRequest) {
 
-            if (err) {
-              winston.error(err);
-              return reject(err);
-            }
-            requestEvent.emit('request.update',updatedRequest);
-            requestEvent.emit("request.update.comment", {comment:"FIRSTTEXT_CHANGE",request:updatedRequest});//Deprecated
-            requestEvent.emit("request.updated", {comment:"FIRSTTEXT_CHANGE",request:updatedRequest, patch:  {first_text: first_text}});
+          if (err) {
+            winston.error(err);
+            return reject(err);
+          }
+          requestEvent.emit('request.update', updatedRequest);
+          requestEvent.emit("request.update.comment", { comment: "FIRSTTEXT_CHANGE", request: updatedRequest });//Deprecated
+          requestEvent.emit("request.updated", { comment: "FIRSTTEXT_CHANGE", request: updatedRequest, patch: { first_text: first_text } });
 
-            //TODO emit request.clone or reopen also 
+          //TODO emit request.clone or reopen also 
 
-            return resolve(updatedRequest);
-          });
+          return resolve(updatedRequest);
+        });
     });
 
   }
@@ -904,28 +1245,28 @@ class RequestService {
   changePreflightByRequestId(request_id, id_project, preflight) {
 
     return new Promise(function (resolve, reject) {
-     // winston.debug("request_id", request_id);
-     // winston.debug("newstatus", newstatus);
+      // winston.debug("request_id", request_id);
+      // winston.debug("newstatus", newstatus);
 
-        return Request       
-        .findOneAndUpdate({request_id: request_id, id_project: id_project}, {preflight: preflight}, {new: true, upsert:false})
+      return Request
+        .findOneAndUpdate({ request_id: request_id, id_project: id_project }, { preflight: preflight }, { new: true, upsert: false })
         .populate('lead')
         .populate('department')
         .populate('participatingBots')
-        .populate('participatingAgents')  
-        .populate({path:'requester',populate:{path:'id_user'}})
-        .exec( function(err, updatedRequest) {
+        .populate('participatingAgents')
+        .populate({ path: 'requester', populate: { path: 'id_user' } })
+        .exec(function (err, updatedRequest) {
 
-            if (err) {
-              winston.error(err);
-              return reject(err);
-            }
-            requestEvent.emit('request.update',updatedRequest);
-            requestEvent.emit("request.update.comment", {comment:"PREFLIGHT_CHANGE",request:updatedRequest});//Deprecated
-            requestEvent.emit("request.updated", {comment:"PREFLIGHT_CHANGE",request:updatedRequest, patch:  {preflight: preflight}});
+          if (err) {
+            winston.error(err);
+            return reject(err);
+          }
+          requestEvent.emit('request.update', updatedRequest);
+          requestEvent.emit("request.update.comment", { comment: "PREFLIGHT_CHANGE", request: updatedRequest });//Deprecated
+          requestEvent.emit("request.updated", { comment: "PREFLIGHT_CHANGE", request: updatedRequest, patch: { preflight: preflight } });
 
-            return resolve(updatedRequest);
-          });
+          return resolve(updatedRequest);
+        });
     });
 
   }
@@ -933,76 +1274,76 @@ class RequestService {
   setClosedAtByRequestId(request_id, id_project, closed_at, closed_by) {
 
     return new Promise(function (resolve, reject) {
-     // winston.debug("request_id", request_id);
-     // winston.debug("newstatus", newstatus);
+      // winston.debug("request_id", request_id);
+      // winston.debug("newstatus", newstatus);
 
-        return Request        
-        .findOneAndUpdate({request_id: request_id, id_project: id_project}, {closed_at: closed_at, closed_by: closed_by}, {new: true, upsert:false})
+      return Request
+        .findOneAndUpdate({ request_id: request_id, id_project: id_project }, { closed_at: closed_at, closed_by: closed_by }, { new: true, upsert: false })
         .populate('lead')
         .populate('department')
         .populate('participatingBots')
-        .populate('participatingAgents')  
-        .populate({path:'requester',populate:{path:'id_user'}})
-        .exec( function(err, updatedRequest) {
-            if (err) {
-              winston.error(err);
-              return reject(err);
-            }
+        .populate('participatingAgents')
+        .populate({ path: 'requester', populate: { path: 'id_user' } })
+        .exec(function (err, updatedRequest) {
+          if (err) {
+            winston.error(err);
+            return reject(err);
+          }
 
-           // winston.debug("updatedRequest", updatedRequest);
-            return resolve(updatedRequest);
-          });
+          // winston.debug("updatedRequest", updatedRequest);
+          return resolve(updatedRequest);
+        });
+    });
+
+  }
+
+
+
+  // unused
+  incrementMessagesCountByRequestId(request_id, id_project) {
+
+    return new Promise(function (resolve, reject) {
+      // winston.debug("request_id", request_id);
+      // winston.debug("newstatus", newstatus);
+
+      return Request
+        .findOneAndUpdate({ request_id: request_id, id_project: id_project }, { $inc: { 'messages.messages_count': 1 } }, { new: true, upsert: false }, function (err, updatedRequest) {
+          if (err) {
+            winston.error(err);
+            return reject(err);
+          }
+          winston.debug("Message count +1");
+          return resolve(updatedRequest);
+        });
     });
 
   }
 
-
-
-    // unused
-    incrementMessagesCountByRequestId(request_id, id_project) {
-
-      return new Promise(function (resolve, reject) {
-       // winston.debug("request_id", request_id);
-       // winston.debug("newstatus", newstatus);
-  
-          return Request       
-          .findOneAndUpdate({request_id: request_id, id_project: id_project}, {$inc : {'messages.messages_count' : 1}}, {new: true, upsert:false}, function(err, updatedRequest) {
-              if (err) {
-                winston.error(err);
-                return reject(err);
-              }
-              winston.debug("Message count +1");
-              return resolve(updatedRequest);
-            });
-      });
-  
-    }
-
   updateWaitingTimeByRequestId(request_id, id_project, enable_populate) {
 
     return new Promise(function (resolve, reject) {
-     // winston.debug("request_id", request_id);
-     // winston.debug("newstatus", newstatus);
+      // winston.debug("request_id", request_id);
+      // winston.debug("newstatus", newstatus);
 
-      let q = Request       
-      .findOne({request_id: request_id, id_project: id_project});
+      let q = Request
+        .findOne({ request_id: request_id, id_project: id_project });
 
-      if (enable_populate==true) {
+      if (enable_populate == true) {
         winston.debug("updateWaitingTimeByRequestId  enable_populate");
 
         q.populate('lead')
-        .populate('department')
-        .populate('participatingBots')
-        .populate('participatingAgents')  
-        .populate({path:'requester',populate:{path:'id_user'}});
+          .populate('department')
+          .populate('participatingBots')
+          .populate('participatingAgents')
+          .populate({ path: 'requester', populate: { path: 'id_user' } });
       }
-      
+
 
       // if (cacheEnabler.request) {  //attention this cache is not usable bacause cacheoose don't support populate without .lean.. so if cached populated field is not returned with cacheoose, updateWaitingTime is only used in chat21webhook but i thik it is important for messages route
       //   q.cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id)           //request_cache
       //   winston.debug('request cache enabled');
       // }
-      q.exec(function(err, request) {
+      q.exec(function (err, request) {
         if (err) {
           winston.error(err);
           return reject(err);
@@ -1012,18 +1353,18 @@ class RequestService {
           var now = Date.now();
           var waitingTime = now - request.createdAt;
           // winston.debug("waitingTime", waitingTime);
-  
-         
+
+
           request.waiting_time = waitingTime;
           // TODO REENABLE SERVED
           // request.status = RequestConstants.SERVED;
           request.first_response_at = now;
 
-            // winston.debug(" request",  request);
-            winston.debug("Request  waitingTime setted");
-              //cacheinvalidation
+          // winston.debug(" request",  request);
+          winston.debug("Request  waitingTime setted");
+          //cacheinvalidation
           // return resolve(request.save());
-          request.save(function(err, savedRequest) {
+          request.save(function (err, savedRequest) {
             if (err) {
               return reject(err);
             }
@@ -1034,10 +1375,10 @@ class RequestService {
 
 
 
-        }else {
+        } else {
           return resolve(request);
         }
-        
+
       });
 
     });
@@ -1049,56 +1390,56 @@ class RequestService {
 
     var that = this;
     return new Promise(function (resolve, reject) {
-     // winston.debug("request_id", request_id);
-     
-     if (force==undefined) {
-      winston.debug("force is undefined ");
-      force = false;
-     } 
-    //  else {
-    //   winston.info("force is: " + force);
-    //  }
-
-     return Request      
-     .findOne({request_id: request_id, id_project: id_project})
-     
-     .populate('lead')
-     .populate('department')
-     .populate('participatingBots')
-     .populate('participatingAgents')  
-     .populate({path:'requester',populate:{path:'id_user'}})
-     .exec( function(err, request) {
-
-     
-       if (err){
-         winston.error("Error getting closing request ", err);
-         return reject(err);
-       }
-       if (!request) {
-         winston.error("Request not found for request_id "+ request_id + " and id_project " + id_project);
-         return reject({"success":false, msg:"Request not found for request_id "+ request_id + " and id_project " + id_project});
-       }      
-       if (force == false && request.status == RequestConstants.CLOSED) {
-         // qui1000
-      //  if (request.statusObj.closed) {
-        winston.debug("Request already closed for request_id "+ request_id + " and id_project " + id_project);
-        return resolve(request);
-       }
+      // winston.debug("request_id", request_id);
 
-       winston.debug("sono qui");
+      if (force == undefined) {
+        winston.debug("force is undefined ");
+        force = false;
+      }
+      //  else {
+      //   winston.info("force is: " + force);
+      //  }
+
+      return Request
+        .findOne({ request_id: request_id, id_project: id_project })
+
+        .populate('lead')
+        .populate('department')
+        .populate('participatingBots')
+        .populate('participatingAgents')
+        .populate({ path: 'requester', populate: { path: 'id_user' } })
+        .exec(function (err, request) {
+
+
+          if (err) {
+            winston.error("Error getting closing request ", err);
+            return reject(err);
+          }
+          if (!request) {
+            winston.error("Request not found for request_id " + request_id + " and id_project " + id_project);
+            return reject({ "success": false, msg: "Request not found for request_id " + request_id + " and id_project " + id_project });
+          }
+          if (force == false && request.status == RequestConstants.CLOSED) {
+            // qui1000
+            //  if (request.statusObj.closed) {
+            winston.debug("Request already closed for request_id " + request_id + " and id_project " + id_project);
+            return resolve(request);
+          }
+
+          winston.debug("sono qui");
+
+          //  un utente può chiudere se appartiene a participatingAgents oppure meglio agents del progetto?
+
+
+          return that.changeStatusByRequestId(request_id, id_project, 1000).then(function (updatedRequest) {
+            //  qui1000
+            // return that.changeStatusByRequestId(request_id, id_project, {closed:true}).then(function(updatedRequest) {
 
-      //  un utente può chiudere se appartiene a participatingAgents oppure meglio agents del progetto?
-      
-     
-       return that.changeStatusByRequestId(request_id, id_project, 1000).then(function(updatedRequest) {
-         //  qui1000
-        // return that.changeStatusByRequestId(request_id, id_project, {closed:true}).then(function(updatedRequest) {
-          
 
             // winston.debug("updatedRequest", updatedRequest);
-            return messageService.getTranscriptByRequestId(request_id, id_project).then(function(transcript) {
-             // winston.debug("transcript", transcript);
-              return that.updateTrascriptByRequestId(request_id, id_project, transcript).then(function(updatedRequest) {
+            return messageService.getTranscriptByRequestId(request_id, id_project).then(function (transcript) {
+              // winston.debug("transcript", transcript);
+              return that.updateTrascriptByRequestId(request_id, id_project, transcript).then(function (updatedRequest) {
 
 
                 if (skipStatsUpdate) {
@@ -1107,18 +1448,18 @@ class RequestService {
                   winston.debug("Request closed ", updatedRequest);
                   //TODO ?? requestEvent.emit('request.update', updatedRequest);
                   requestEvent.emit('request.close', updatedRequest);
-                  requestEvent.emit('request.close.extended', {request: updatedRequest, notify: notify});
+                  requestEvent.emit('request.close.extended', { request: updatedRequest, notify: notify });
                   return resolve(updatedRequest);
                 }
-                
+
                 // setClosedAtByRequestId(request_id, id_project, closed_at, closed_by)
-                return that.setClosedAtByRequestId(request_id, id_project, new Date().getTime(), closed_by).then(function(updatedRequest) {
-                  
-                    winston.verbose("Request closed with id: " + updatedRequest.id);
-                    winston.debug("Request closed ", updatedRequest);
-                    //TODO ?? requestEvent.emit('request.update', updatedRequest);
-                    requestEvent.emit('request.close', updatedRequest);
-                    requestEvent.emit('request.close.extended', {request: updatedRequest, notify: notify});
+                return that.setClosedAtByRequestId(request_id, id_project, new Date().getTime(), closed_by).then(function (updatedRequest) {
+
+                  winston.verbose("Request closed with id: " + updatedRequest.id);
+                  winston.debug("Request closed ", updatedRequest);
+                  //TODO ?? requestEvent.emit('request.update', updatedRequest);
+                  requestEvent.emit('request.close', updatedRequest);
+                  requestEvent.emit('request.close.extended', { request: updatedRequest, notify: notify });
 
                   return resolve(updatedRequest);
                 });
@@ -1127,9 +1468,9 @@ class RequestService {
 
               });
             });
-          }).catch(function(err)  {
+          }).catch(function (err) {
             winston.error(err);
-              return reject(err);
+            return reject(err);
           });
         });
     });
@@ -1141,55 +1482,55 @@ class RequestService {
 
     var that = this;
     return new Promise(function (resolve, reject) {
-     // winston.debug("request_id", request_id);
-     
-        return Request      
-        .findOne({request_id: request_id, id_project: id_project})
-        
+      // winston.debug("request_id", request_id);
+
+      return Request
+        .findOne({ request_id: request_id, id_project: id_project })
+
         .populate('lead')
         .populate('department')
         .populate('participatingBots')
-        .populate('participatingAgents')  
-        .populate({path:'requester',populate:{path:'id_user'}})
-        .exec( function(err, request) {
+        .populate('participatingAgents')
+        .populate({ path: 'requester', populate: { path: 'id_user' } })
+        .exec(function (err, request) {
 
-        
-          if (err){
+
+          if (err) {
             winston.error("Error getting reopened request ", err);
             return reject(err);
           }
           if (!request) {
-            winston.error("Request not found for request_id "+ request_id + " and id_project " + id_project);
-            return reject({"success":false, msg:"Request not found for request_id "+ request_id + " and id_project " + id_project});
+            winston.error("Request not found for request_id " + request_id + " and id_project " + id_project);
+            return reject({ "success": false, msg: "Request not found for request_id " + request_id + " and id_project " + id_project });
           }
 
-          if (request.status == RequestConstants.ASSIGNED || request.status == RequestConstants.UNASSIGNED 
+          if (request.status == RequestConstants.ASSIGNED || request.status == RequestConstants.UNASSIGNED
             // TODO REENABLE SERVED
             // || request.status == RequestConstants.SERVED
-            ) {
-            winston.debug("request already open"); 
+          ) {
+            winston.debug("request already open");
             return resolve(request);
           }
 
-          if (request.participants.length>0) {
-            request.status =  RequestConstants.ASSIGNED;
+          if (request.participants.length > 0) {
+            request.status = RequestConstants.ASSIGNED;
             // assigned_at?
           } else {
-            request.status =  RequestConstants.UNASSIGNED;
+            request.status = RequestConstants.UNASSIGNED;
           }
           // TODO REENABLE SERVED
           // attento served qui????forse no
 
-            //cacheinvalidation
-          request.save(function(err, savedRequest) {
+          //cacheinvalidation
+          request.save(function (err, savedRequest) {
             if (err) {
               winston.error("Error saving reopened the request", err);
-              return reject(err);              
-            }          
-            
+              return reject(err);
+            }
+
             requestEvent.emit('request.update', savedRequest);
-            requestEvent.emit("request.update.comment", {comment:"REOPEN",request:savedRequest});//Deprecated
-            requestEvent.emit("request.updated", {comment:"REOPEN",request:savedRequest, patch:  {status: savedRequest.status}});
+            requestEvent.emit("request.update.comment", { comment: "REOPEN", request: savedRequest });//Deprecated
+            requestEvent.emit("request.updated", { comment: "REOPEN", request: savedRequest, patch: { status: savedRequest.status } });
 
             requestEvent.emit('request.reopen', savedRequest);
 
@@ -1197,18 +1538,18 @@ class RequestService {
 
             // TODO allora neanche qui participatingAgent è ok? 
 
-            
+
             return resolve(savedRequest);
-            
+
           });
 
-         
+
 
         })
-        // .catch(function(err)  {
-        //       winston.error("Error reopening the request", err);
-        //       return reject(err);
-        //   });
+      // .catch(function(err)  {
+      //       winston.error("Error reopening the request", err);
+      //       return reject(err);
+      //   });
     });
 
   }
@@ -1219,22 +1560,22 @@ class RequestService {
       // winston.debug("request_id", request_id);
       // winston.debug("transcript", transcript);
 
-        //cacheinvalidation
-        return Request.findOneAndUpdate({request_id: request_id, id_project: id_project}, {transcript: transcript}, {new: true, upsert:false}, function(err, updatedRequest) {
-            if (err) {
-              winston.error(err);
-              return reject(err);
-            }
-           // winston.debug("updatedRequest", updatedRequest);
-            return resolve(updatedRequest);
-          });
+      //cacheinvalidation
+      return Request.findOneAndUpdate({ request_id: request_id, id_project: id_project }, { transcript: transcript }, { new: true, upsert: false }, function (err, updatedRequest) {
+        if (err) {
+          winston.error(err);
+          return reject(err);
+        }
+        // winston.debug("updatedRequest", updatedRequest);
+        return resolve(updatedRequest);
+      });
     });
 
   }
 
   findByRequestId(request_id, id_project) {
     return new Promise(function (resolve, reject) {
-      return Request.findOne({request_id: request_id, id_project: id_project},  function(err, request) {
+      return Request.findOne({ request_id: request_id, id_project: id_project }, function (err, request) {
         if (err) {
           return reject(err);
         }
@@ -1247,141 +1588,143 @@ class RequestService {
 
 
   setParticipantsByRequestId(request_id, id_project, newparticipants) {
-    
+
     //TODO validate participants
     // validate if array of string newparticipants
     return new Promise(function (resolve, reject) {
-      
+
       var isArray = Array.isArray(newparticipants);
 
-      if(isArray==false) {
-        winston.error('setParticipantsByRequestId error  newparticipants is not an array for request_id '+ request_id + ' and id_project '+ id_project);
-        return reject('setParticipantsByRequestId error  newparticipants is not an array for request_id '+ request_id + ' and id_project '+ id_project);
+      if (isArray == false) {
+        winston.error('setParticipantsByRequestId error  newparticipants is not an array for request_id ' + request_id + ' and id_project ' + id_project);
+        return reject('setParticipantsByRequestId error  newparticipants is not an array for request_id ' + request_id + ' and id_project ' + id_project);
       }
 
       return Request
-       
-      .findOne({request_id: request_id, id_project: id_project})     
-      // qui cache ok
-      .exec( function(err, request) {
-        if (err) {
-          winston.error("Error setParticipantsByRequestId", err);
-          return reject(err);
-        }       
-        if (!request) {
-          winston.error('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-          return reject('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-        }
-        var oldParticipants = request.participants;
-        winston.debug('oldParticipants', oldParticipants);
-        winston.debug('newparticipants', newparticipants);
-        
-        if (requestUtil.arraysEqual(oldParticipants, newparticipants)){
-        //if (oldParticipants === newparticipants) {
-          winston.verbose('Request members '+ oldParticipants+ ' already equal to ' + newparticipants + ' for request_id '+ request_id + ' and id_project '+ id_project);
-          return request
-          .populate('lead')
-          .populate('department')
-          .populate('participatingBots')
-          .populate('participatingAgents')  
-          .populate({path:'requester',populate:{path:'id_user'}})
-          .execPopulate( function(err, requestComplete) {
-            return resolve(requestComplete);
-          });
 
-        }
+        .findOne({ request_id: request_id, id_project: id_project })
+        // qui cache ok
+        .exec(function (err, request) {
+          if (err) {
+            winston.error("Error setParticipantsByRequestId", err);
+            return reject(err);
+          }
+          if (!request) {
+            winston.error('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+            return reject('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+          }
+          var oldParticipants = request.participants;
+          winston.debug('oldParticipants', oldParticipants);
+          winston.debug('newparticipants', newparticipants);
+
+          if (requestUtil.arraysEqual(oldParticipants, newparticipants)) {
+            //if (oldParticipants === newparticipants) {
+            winston.verbose('Request members ' + oldParticipants + ' already equal to ' + newparticipants + ' for request_id ' + request_id + ' and id_project ' + id_project);
+            return request
+              .populate('lead')
+              .populate('department')
+              .populate('participatingBots')
+              .populate('participatingAgents')
+              .populate({ path: 'requester', populate: { path: 'id_user' } })
+              .execPopulate(function (err, requestComplete) {
+                return resolve(requestComplete);
+              });
 
-        request.participants = newparticipants;
+          }
 
-        var newparticipantsAgents = [];
-        var newparticipantsBots = [];
+          request.participants = newparticipants;
 
+          var newparticipantsAgents = [];
+          var newparticipantsBots = [];
 
-        if (newparticipants && newparticipants.length>0) {
-          var hasBot = false;
-          newparticipants.forEach(newparticipant => {
-            // botprefix
-            if (newparticipant.startsWith("bot_")) {   
-              hasBot = true;               
-              // botprefix          
-              var assigned_operator_idStringBot = newparticipant.replace("bot_","");
-              winston.debug("assigned_operator_idStringBot:"+assigned_operator_idStringBot);
-              newparticipantsBots.push(assigned_operator_idStringBot);
-    
-            }else {
-              newparticipantsAgents.push(newparticipant);
-            }
-          });
-          request.hasBot = hasBot;
-        }
 
-        request.participantsAgents = newparticipantsAgents;
-        request.participantsBots = newparticipantsBots;
-       
-       
+          if (newparticipants && newparticipants.length > 0) {
+            var hasBot = false;
+            newparticipants.forEach(newparticipant => {
+              // botprefix
+              if (newparticipant.startsWith("bot_")) {
+                hasBot = true;
+                // botprefix          
+                var assigned_operator_idStringBot = newparticipant.replace("bot_", "");
+                winston.debug("assigned_operator_idStringBot:" + assigned_operator_idStringBot);
+                newparticipantsBots.push(assigned_operator_idStringBot);
 
+              } else {
+                newparticipantsAgents.push(newparticipant);
+              }
+            });
+            request.hasBot = hasBot;
+          }
 
+          request.participantsAgents = newparticipantsAgents;
+          request.participantsBots = newparticipantsBots;
 
-        if (request.participants.length>0) { 
-          request.status =  RequestConstants.ASSIGNED; 
-          // assigned_at?
-        } else {
-          request.status =  RequestConstants.UNASSIGNED;
-        }
-        
-        request.waiting_time = undefined //reset waiting_time on reroute ????
-        // TODO REENABLE SERVED
-        // qui potrebbe essere che la richiesta era served con i vecchi agenti e poi facendo setParticipants si riporta ad assigned o unassigned perdendo l'informazione di served
 
-          //cacheinvalidation
-        return request.save(function(err, updatedRequest) {
-          // dopo save non aggiorna participating
-          if (err) {
-            winston.error("Error setParticipantsByRequestId", err);
-            return reject(err);
+
+
+
+          if (request.participants.length > 0) {
+            request.status = RequestConstants.ASSIGNED;
+            // assigned_at?
+          } else {
+            request.status = RequestConstants.UNASSIGNED;
           }
-        
-         return updatedRequest
-          .populate('lead')
-          .populate('department')
-          .populate('participatingBots')
-          .populate('participatingAgents')  
-          .populate({path:'requester',populate:{path:'id_user'}})
-          .execPopulate( function(err, requestComplete) {
 
+          request.waiting_time = undefined //reset waiting_time on reroute ????
+          // TODO REENABLE SERVED
+          // qui potrebbe essere che la richiesta era served con i vecchi agenti e poi facendo setParticipants si riporta ad assigned o unassigned perdendo l'informazione di served
 
+          //cacheinvalidation
+          return request.save(function (err, updatedRequest) {
+            // dopo save non aggiorna participating
             if (err) {
-              winston.error("Error getting setParticipantsByRequestId", err);
+              winston.error("Error setParticipantsByRequestId", err);
               return reject(err);
             }
 
-            winston.debug("oldParticipants ", oldParticipants);
+            return updatedRequest
+              .populate('lead')
+              .populate('department')
+              .populate('participatingBots')
+              .populate('participatingAgents')
+              .populate({ path: 'requester', populate: { path: 'id_user' } })
+              .execPopulate(function (err, requestComplete) {
+
+
+                if (err) {
+                  winston.error("Error getting setParticipantsByRequestId", err);
+                  return reject(err);
+                }
+
+                winston.debug("oldParticipants ", oldParticipants);
 
-            let newParticipants = requestComplete.participants;
-            winston.debug("newParticipants ", newParticipants);
+                let newParticipants = requestComplete.participants;
+                winston.debug("newParticipants ", newParticipants);
 
-            var removedParticipants = oldParticipants.filter(d => !newParticipants.includes(d));
-            winston.debug("removedParticipants ", removedParticipants);
+                var removedParticipants = oldParticipants.filter(d => !newParticipants.includes(d));
+                winston.debug("removedParticipants ", removedParticipants);
 
-            var addedParticipants = newParticipants.filter(d => !oldParticipants.includes(d));
-            winston.debug("addedParticipants ", addedParticipants);
+                var addedParticipants = newParticipants.filter(d => !oldParticipants.includes(d));
+                winston.debug("addedParticipants ", addedParticipants);
 
 
-            requestEvent.emit('request.update', requestComplete);
-            requestEvent.emit("request.update.comment", {comment:"PARTICIPANTS_SET",request:requestComplete});//Deprecated
-            requestEvent.emit("request.updated", {comment:"PARTICIPANTS_SET",request:requestComplete, patch:  {removedParticipants:removedParticipants, addedParticipants:addedParticipants}});            
+                requestEvent.emit('request.update', requestComplete);
+                requestEvent.emit("request.update.comment", { comment: "PARTICIPANTS_SET", request: requestComplete });//Deprecated
+                requestEvent.emit("request.updated", { comment: "PARTICIPANTS_SET", request: requestComplete, patch: { removedParticipants: removedParticipants, addedParticipants: addedParticipants } });
+
+                requestEvent.emit('request.participants.update', {
+                  beforeRequest: request,
+                  removedParticipants: removedParticipants,
+                  addedParticipants: addedParticipants,
+                  request: requestComplete
+                });
 
-            requestEvent.emit('request.participants.update', {beforeRequest:request, 
-                        removedParticipants:removedParticipants, 
-                        addedParticipants:addedParticipants,
-                        request:requestComplete});
+                // TODO allora neanche qui participatingAgent è ok?
+                return resolve(requestComplete);
+              });
+          });
 
-  // TODO allora neanche qui participatingAgent è ok?
-            return resolve(requestComplete);
-           });
         });
-       
-      });
 
 
     });
@@ -1392,108 +1735,108 @@ class RequestService {
     winston.debug("id_project: " + id_project);
     winston.debug("addParticipantByRequestId member: " + member);
 
- 
 
-//TODO control if member is a valid project_user of the project
-// validate member is string
+
+    //TODO control if member is a valid project_user of the project
+    // validate member is string
     return new Promise(function (resolve, reject) {
 
-      if (member==undefined) {
+      if (member == undefined) {
         var err = "addParticipantByRequestId error, member field is null";
         winston.error(err);
         return reject(err);
       }
 
-      return Request       
-      .findOne({request_id: request_id, id_project: id_project})     
-      // qui cache         
-      .exec( function(err, request) {
-        if (err){
-          winston.error("Error adding participant ", err);
-          return reject(err);
-        }
-        if (!request) {
-          winston.error('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-          return reject('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-        }
+      return Request
+        .findOne({ request_id: request_id, id_project: id_project })
+        // qui cache         
+        .exec(function (err, request) {
+          if (err) {
+            winston.error("Error adding participant ", err);
+            return reject(err);
+          }
+          if (!request) {
+            winston.error('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+            return reject('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+          }
 
-        winston.debug("assigned_operator here1");
+          winston.debug("assigned_operator here1");
 
-      // return Request.findById(id).then(function (request) {
-        if (request.participants.indexOf(member)==-1){
-          request.participants.push(member);
+          // return Request.findById(id).then(function (request) {
+          if (request.participants.indexOf(member) == -1) {
+            request.participants.push(member);
 
-          // botprefix
-          if (member.startsWith("bot_")) {
-            request.hasBot = true;
+            // botprefix
+            if (member.startsWith("bot_")) {
+              request.hasBot = true;
 
-          // botprefix
-            var assigned_operator_idStringBot = member.replace("bot_","");
-            winston.debug("assigned_operator_idStringBot:"+assigned_operator_idStringBot);            
-            request.participantsBots.push(assigned_operator_idStringBot);
-           }else {
-            request.participantsAgents.push(member);
-            request.hasBot = false; //???
-           }
-
-
-          if (request.participants.length>0) {          
-            request.status =  RequestConstants.ASSIGNED;
-            var assigned_at = Date.now();
-            request.assigned_at = assigned_at;
-          } else {
-            request.status =  RequestConstants.UNASSIGNED;
-          }
-// check error here
-  //cacheinvalidation
-          request.save(function(err, savedRequest) {
-            if (err) {
-              winston.error(err);
-              return reject(err);
+              // botprefix
+              var assigned_operator_idStringBot = member.replace("bot_", "");
+              winston.debug("assigned_operator_idStringBot:" + assigned_operator_idStringBot);
+              request.participantsBots.push(assigned_operator_idStringBot);
+            } else {
+              request.participantsAgents.push(member);
+              request.hasBot = false; //???
             }
 
-            winston.debug("saved", savedRequest);
-
-            return savedRequest
-            .populate('lead')
-            .populate('department')
-            .populate('participatingBots')
-            .populate('participatingAgents')  
-            .populate({path:'requester',populate:{path:'id_user'}})
-            .execPopulate( function(err, requestComplete) {
 
+            if (request.participants.length > 0) {
+              request.status = RequestConstants.ASSIGNED;
+              var assigned_at = Date.now();
+              request.assigned_at = assigned_at;
+            } else {
+              request.status = RequestConstants.UNASSIGNED;
+            }
+            // check error here
+            //cacheinvalidation
+            request.save(function (err, savedRequest) {
               if (err) {
-                winston.error("Error getting addParticipantByRequestId", err);
+                winston.error(err);
                 return reject(err);
               }
 
+              winston.debug("saved", savedRequest);
+
+              return savedRequest
+                .populate('lead')
+                .populate('department')
+                .populate('participatingBots')
+                .populate('participatingAgents')
+                .populate({ path: 'requester', populate: { path: 'id_user' } })
+                .execPopulate(function (err, requestComplete) {
+
+                  if (err) {
+                    winston.error("Error getting addParticipantByRequestId", err);
+                    return reject(err);
+                  }
+
+
+                  winston.debug("populated", requestComplete);
+
+                  requestEvent.emit('request.update', requestComplete);
+                  requestEvent.emit("request.update.comment", { comment: "PARTICIPANT_ADD", request: requestComplete });//Deprecated
+                  requestEvent.emit("request.updated", { comment: "PARTICIPANT_ADD", request: requestComplete, patch: { member: member } });
+                  requestEvent.emit('request.participants.join', { member: member, request: requestComplete });
+
+                  return resolve(requestComplete);
+                });
+            });
+            // qui assignetat
+          } else {
+            winston.debug('Request member ' + member + ' already added for request_id ' + request_id + ' and id_project ' + id_project);
+            return request
+              .populate('lead')
+              .populate('department')
+              .populate('participatingBots')
+              .populate('participatingAgents')
+              .populate({ path: 'requester', populate: { path: 'id_user' } })
+              .execPopulate(function (err, requestComplete) {
+                return resolve(requestComplete);
+              });
+          }
 
-              winston.debug("populated", requestComplete);
-           
-              requestEvent.emit('request.update', requestComplete);
-              requestEvent.emit("request.update.comment", {comment:"PARTICIPANT_ADD",request:requestComplete});//Deprecated
-              requestEvent.emit("request.updated", {comment:"PARTICIPANT_ADD",request:requestComplete, patch:  {member:member}});
-              requestEvent.emit('request.participants.join', {member:member, request: requestComplete});
-                       
-              return resolve(requestComplete);
-          });
         });
-          // qui assignetat
-        } else {
-          winston.debug('Request member '+ member+ ' already added for request_id '+ request_id + ' and id_project '+ id_project);
-          return request
-          .populate('lead')
-          .populate('department')
-          .populate('participatingBots')
-          .populate('participatingAgents')  
-          .populate({path:'requester',populate:{path:'id_user'}})
-          .execPopulate( function(err, requestComplete) {
-            return resolve(requestComplete);
-          });
-        }
-                       
-      });
-   });
+    });
   }
 
   removeParticipantByRequestId(request_id, id_project, member) {
@@ -1501,151 +1844,151 @@ class RequestService {
     winston.debug("id_project", id_project);
     winston.debug("member", member);
 
-    return new Promise(function (resolve, reject)  {
+    return new Promise(function (resolve, reject) {
 
 
 
-      if (member==undefined) {
+      if (member == undefined) {
         var err = "removeParticipantByRequestId error, member field is null";
         winston.error(err);
         return reject(err);
       }
 
-    
-      return Request        
-        .findOne({request_id: request_id, id_project: id_project})
+
+      return Request
+        .findOne({ request_id: request_id, id_project: id_project })
         // .populate('participatingAgents')  //for abandoned_by_project_users
         // qui cache    
-        .exec( async (err, request) => {
-        
-        if (err){
-          winston.error("Error removing participant ", err);
-          return reject(err);
-        }
+        .exec(async (err, request) => {
 
-        if (!request) {
-          winston.error('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-          return reject('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-        }
+          if (err) {
+            winston.error("Error removing participant ", err);
+            return reject(err);
+          }
 
-        var index = request.participants.indexOf(member);
-        // winston.debug("index", index);
+          if (!request) {
+            winston.error('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+            return reject('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+          }
 
-        if (index > -1) {
-          request.participants.splice(index, 1);
-          // winston.debug(" request.participants",  request.participants);
+          var index = request.participants.indexOf(member);
+          // winston.debug("index", index);
+
+          if (index > -1) {
+            request.participants.splice(index, 1);
+            // winston.debug(" request.participants",  request.participants);
 
-          // botprefix
-          if (member.startsWith("bot_")) {
-            request.hasBot = false;
             // botprefix
-            var assigned_operator_idStringBot = member.replace("bot_","");
-            winston.debug("assigned_operator_idStringBot:"+assigned_operator_idStringBot);            
-            
-            var indexParticipantsBots = request.participantsBots.indexOf(assigned_operator_idStringBot);
-            request.participantsBots.splice(indexParticipantsBots, 1);
-           }else {
-            var indexParticipantsAgents = request.participantsAgents.indexOf(member);
-            request.participantsAgents.splice(indexParticipantsAgents, 1);
-
-
-           
-           try {
-
-             //request.attributes.abandoned_by_project_users  start TODO move to routing-queue
-             if (!request.attributes) {
-              winston.debug("removeParticipantByRequestId request.attributes is empty. creating it");
-              request.attributes = {};
-            }
-            if (!request.attributes.abandoned_by_project_users) {
-              winston.debug("removeParticipantByRequestId request.attributes.abandoned_by_project_users is empty. creating it");
-              request.attributes.abandoned_by_project_users = {}
-            }
+            if (member.startsWith("bot_")) {
+              request.hasBot = false;
+              // botprefix
+              var assigned_operator_idStringBot = member.replace("bot_", "");
+              winston.debug("assigned_operator_idStringBot:" + assigned_operator_idStringBot);
 
-            /*
-            winston.info("request.participatingAgents",request.participatingAgents);
-            var pu = request.participatingAgents.find(projectUser => {
-              console.log(projectUser);
-              projectUser.id_user.toString() === member
-            });
-            winston.verbose("pu",pu);
-            */
+              var indexParticipantsBots = request.participantsBots.indexOf(assigned_operator_idStringBot);
+              request.participantsBots.splice(indexParticipantsBots, 1);
+            } else {
+              var indexParticipantsAgents = request.participantsAgents.indexOf(member);
+              request.participantsAgents.splice(indexParticipantsAgents, 1);
 
-            var pu = await Project_user.findOne({ id_user: member, id_project:id_project }).exec();
-            winston.debug("pu",pu);
 
-            request.attributes.abandoned_by_project_users[pu._id] = new Date().getTime();
-            winston.debug("removeParticipantByRequestId request.attributes.abandoned_by_project_users", request.attributes.abandoned_by_project_users);
-            //request.attributes.abandoned_by_project_users  end
 
-           }catch(e) {
-              winston.error("Error getting removeParticipantByRequestId pu",e);
-           }
-           
+              try {
 
-          }
+                //request.attributes.abandoned_by_project_users  start TODO move to routing-queue
+                if (!request.attributes) {
+                  winston.debug("removeParticipantByRequestId request.attributes is empty. creating it");
+                  request.attributes = {};
+                }
+                if (!request.attributes.abandoned_by_project_users) {
+                  winston.debug("removeParticipantByRequestId request.attributes.abandoned_by_project_users is empty. creating it");
+                  request.attributes.abandoned_by_project_users = {}
+                }
+
+                /*
+                winston.info("request.participatingAgents",request.participatingAgents);
+                var pu = request.participatingAgents.find(projectUser => {
+                  console.log(projectUser);
+                  projectUser.id_user.toString() === member
+                });
+                winston.verbose("pu",pu);
+                */
+
+                var pu = await Project_user.findOne({ id_user: member, id_project: id_project }).exec();
+                winston.debug("pu", pu);
+
+                request.attributes.abandoned_by_project_users[pu._id] = new Date().getTime();
+                winston.debug("removeParticipantByRequestId request.attributes.abandoned_by_project_users", request.attributes.abandoned_by_project_users);
+                //request.attributes.abandoned_by_project_users  end
+
+              } catch (e) {
+                winston.error("Error getting removeParticipantByRequestId pu", e);
+              }
 
 
-          if (request.status!= RequestConstants.CLOSED) {//don't change the status to 100 or 200 for closed request to resolve this bug. if the agent leave the group and after close the request the status became 100, but if the request is closed the state (1000) must not be changed
-                // qui1000 ????
-          if (request.participants.length>0) {             
-            request.status =  RequestConstants.ASSIGNED;
-            // assignet_at?
-          } else {
-            request.status =  RequestConstants.UNASSIGNED;
-          }
-        }
-         
-        request.markModified('attributes');
-          // winston.debug(" request",  request);
-         //cacheinvalidation
-         return request.save(function(err, savedRequest) {
-            if (err){
-              winston.error("Error saving removed participant ", err);
-              return reject(err);
             }
-            
-            return savedRequest
-            .populate('lead')
-            .populate('department')
-            .populate('participatingBots')
-            .populate('participatingAgents')  
-            .populate({path:'requester',populate:{path:'id_user'}})
-            .execPopulate( function(err, requestComplete) {
-
-            if (err){
-              winston.error("Error getting removed participant ", err);
-              return reject(err);
+
+
+            if (request.status != RequestConstants.CLOSED) {//don't change the status to 100 or 200 for closed request to resolve this bug. if the agent leave the group and after close the request the status became 100, but if the request is closed the state (1000) must not be changed
+              // qui1000 ????
+              if (request.participants.length > 0) {
+                request.status = RequestConstants.ASSIGNED;
+                // assignet_at?
+              } else {
+                request.status = RequestConstants.UNASSIGNED;
+              }
             }
 
-            
-            requestEvent.emit('request.update', requestComplete);
-            requestEvent.emit("request.update.comment", {comment:"PARTICIPANT_REMOVE",request:requestComplete});//Deprecated
-            requestEvent.emit("request.updated", {comment:"PARTICIPANT_REMOVE",request:requestComplete, patch:  {member:member}});
-            requestEvent.emit('request.participants.leave', {member:member, request: requestComplete});
-            
+            request.markModified('attributes');
+            // winston.debug(" request",  request);
+            //cacheinvalidation
+            return request.save(function (err, savedRequest) {
+              if (err) {
+                winston.error("Error saving removed participant ", err);
+                return reject(err);
+              }
+
+              return savedRequest
+                .populate('lead')
+                .populate('department')
+                .populate('participatingBots')
+                .populate('participatingAgents')
+                .populate({ path: 'requester', populate: { path: 'id_user' } })
+                .execPopulate(function (err, requestComplete) {
+
+                  if (err) {
+                    winston.error("Error getting removed participant ", err);
+                    return reject(err);
+                  }
+
+
+                  requestEvent.emit('request.update', requestComplete);
+                  requestEvent.emit("request.update.comment", { comment: "PARTICIPANT_REMOVE", request: requestComplete });//Deprecated
+                  requestEvent.emit("request.updated", { comment: "PARTICIPANT_REMOVE", request: requestComplete, patch: { member: member } });
+                  requestEvent.emit('request.participants.leave', { member: member, request: requestComplete });
+
 
-            return resolve(requestComplete);
+                  return resolve(requestComplete);
 
-          });
-        });
+                });
+            });
 
 
-        }else {
-          winston.verbose('Request member '+ member+ ' already not found for request_id '+ request_id + ' and id_project '+ id_project);
+          } else {
+            winston.verbose('Request member ' + member + ' already not found for request_id ' + request_id + ' and id_project ' + id_project);
 
-          return request
-          .populate('lead')
-          .populate('department')
-          .populate('participatingBots')
-          .populate('participatingAgents')  
-          .populate({path:'requester',populate:{path:'id_user'}})
-          .execPopulate( function(err, requestComplete) {
-            return resolve(requestComplete);
-          });
-        }
-                          
-      });
+            return request
+              .populate('lead')
+              .populate('department')
+              .populate('participatingBots')
+              .populate('participatingAgents')
+              .populate({ path: 'requester', populate: { path: 'id_user' } })
+              .execPopulate(function (err, requestComplete) {
+                return resolve(requestComplete);
+              });
+          }
+
+        });
     });
   }
 
@@ -1653,57 +1996,57 @@ class RequestService {
 
   updateAttributesByRequestId(request_id, id_project, attributes) {
     var data = attributes;
-  
-    Request.findOne({"request_id":request_id, id_project:id_project})
-    .populate('lead')
-    .populate('department')
-    .populate('participatingBots')
-    .populate('participatingAgents')  
-    .populate({path:'requester',populate:{path:'id_user'}})
-    .exec( function(err, request) {
+
+    Request.findOne({ "request_id": request_id, id_project: id_project })
+      .populate('lead')
+      .populate('department')
+      .populate('participatingBots')
+      .populate('participatingAgents')
+      .populate({ path: 'requester', populate: { path: 'id_user' } })
+      .exec(function (err, request) {
         if (err) {
           return reject(err);
         }
         if (!request) {
-          return reject('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
+          return reject('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
         }
-  
-        
+
+
         if (!request.attributes) {
           winston.debug("empty attributes")
           request.attributes = {};
         }
-  
+
         winston.debug(" req attributes", request.attributes)
-          
-          Object.keys(data).forEach(function(key) {
-            var val = data[key];
-            winston.debug("data attributes "+key+" " +val)
-            request.attributes[key] = val;
-          });     
-          
-          winston.debug(" req attributes", request.attributes)
-  
-          // https://stackoverflow.com/questions/24054552/mongoose-not-saving-nested-object
-          request.markModified('attributes');
-          
-          //cacheinvalidation
-          return request.save(function (err, savedRequest) {
-            if (err) {
-              winston.error("error saving request attributes",err)
-              return reject({msg:"Error saving request attributes",err:err});
-            }
-            winston.verbose(" saved request attributes",savedRequest.toObject())
-            requestEvent.emit("request.update", savedRequest);
-            requestEvent.emit("request.update.comment", {comment:"ATTRIBUTES_UPDATE",request:savedRequest});//Deprecated
-            requestEvent.emit("request.updated", {comment:"ATTRIBUTES_UPDATE",request:savedRequest, patch:  {attributes:data}});
 
-            requestEvent.emit("request.attributes.update", savedRequest);
-            // allora neanche qui participatingAgent è ok?
-              return resolve(savedRequest);
-            });
-    });
-    
+        Object.keys(data).forEach(function (key) {
+          var val = data[key];
+          winston.debug("data attributes " + key + " " + val)
+          request.attributes[key] = val;
+        });
+
+        winston.debug(" req attributes", request.attributes)
+
+        // https://stackoverflow.com/questions/24054552/mongoose-not-saving-nested-object
+        request.markModified('attributes');
+
+        //cacheinvalidation
+        return request.save(function (err, savedRequest) {
+          if (err) {
+            winston.error("error saving request attributes", err)
+            return reject({ msg: "Error saving request attributes", err: err });
+          }
+          winston.verbose(" saved request attributes", savedRequest.toObject())
+          requestEvent.emit("request.update", savedRequest);
+          requestEvent.emit("request.update.comment", { comment: "ATTRIBUTES_UPDATE", request: savedRequest });//Deprecated
+          requestEvent.emit("request.updated", { comment: "ATTRIBUTES_UPDATE", request: savedRequest, patch: { attributes: data } });
+
+          requestEvent.emit("request.attributes.update", savedRequest);
+          // allora neanche qui participatingAgent è ok?
+          return resolve(savedRequest);
+        });
+      });
+
   }
 
 
@@ -1718,59 +2061,59 @@ class RequestService {
 
     return new Promise(function (resolve, reject) {
 
-      if (tag==undefined) {
+      if (tag == undefined) {
         var err = "addTagByRequestId error, tag field is null";
         winston.error(err);
         return reject(err);
       }
-      
 
-      return Request       
-      .findOne({request_id: request_id, id_project: id_project})      
-      .populate('lead')
+
+      return Request
+        .findOne({ request_id: request_id, id_project: id_project })
+        .populate('lead')
         .populate('department')
         .populate('participatingBots')
-        .populate('participatingAgents')  
-        .populate({path:'requester',populate:{path:'id_user'}})
-        .exec( function(err, request) {
-        if (err){
-          winston.error("Error adding tag ", err);
-          return reject(err);
-        }
-        if (!request) {
-          winston.error('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-          return reject('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-        }
+        .populate('participatingAgents')
+        .populate({ path: 'requester', populate: { path: 'id_user' } })
+        .exec(function (err, request) {
+          if (err) {
+            winston.error("Error adding tag ", err);
+            return reject(err);
+          }
+          if (!request) {
+            winston.error('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+            return reject('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+          }
 
 
-      // return Request.findById(id).then(function (request) {
-        if (request.tags.indexOf(tag)==-1){
-          request.tags.push(tag);        
-// check error here
+          // return Request.findById(id).then(function (request) {
+          if (request.tags.indexOf(tag) == -1) {
+            request.tags.push(tag);
+            // check error here
 
-          //cacheinvalidation
-          request.save(function(err, savedRequest) {
-            if (err) {
-              winston.error(err);
-              return reject(err);
-            }
-            
-            requestEvent.emit('request.update', savedRequest);      
-            requestEvent.emit("request.update.comment", {comment:"TAG_ADD",request:savedRequest});        //Deprecated
-            requestEvent.emit("request.updated", {comment:"TAG_ADD",request:savedRequest, patch:  {tags:tag}});
+            //cacheinvalidation
+            request.save(function (err, savedRequest) {
+              if (err) {
+                winston.error(err);
+                return reject(err);
+              }
 
-            
-            // allora neanche qui participatingAgent è ok?
-            return resolve(savedRequest);
-          });
+              requestEvent.emit('request.update', savedRequest);
+              requestEvent.emit("request.update.comment", { comment: "TAG_ADD", request: savedRequest });        //Deprecated
+              requestEvent.emit("request.updated", { comment: "TAG_ADD", request: savedRequest, patch: { tags: tag } });
 
-          // qui assignetat
-        } else {
-          winston.debug('Request tag '+ tag+ ' already added for request_id '+ request_id + ' and id_project '+ id_project);
-          return resolve(request);
-        }                       
-      });
-   });
+
+              // allora neanche qui participatingAgent è ok?
+              return resolve(savedRequest);
+            });
+
+            // qui assignetat
+          } else {
+            winston.debug('Request tag ' + tag + ' already added for request_id ' + request_id + ' and id_project ' + id_project);
+            return resolve(request);
+          }
+        });
+    });
   }
 
 
@@ -1783,66 +2126,66 @@ class RequestService {
 
 
 
-      if (tag==undefined) {
+      if (tag == undefined) {
         var err = "removeTagByRequestId error, tag field is null";
         winston.error(err);
         return reject(err);
       }
 
-    
-      return Request        
-        .findOne({request_id: request_id, id_project: id_project})
+
+      return Request
+        .findOne({ request_id: request_id, id_project: id_project })
         .populate('lead')
         .populate('department')
         .populate('participatingBots')
-        .populate('participatingAgents')  
-        .populate({path:'requester',populate:{path:'id_user'}})
-        .exec( function(err, request) {
-        
-        if (err){
-          winston.error("Error removing tag ", err);
-          return reject(err);
-        }
+        .populate('participatingAgents')
+        .populate({ path: 'requester', populate: { path: 'id_user' } })
+        .exec(function (err, request) {
 
-        if (!request) {
-          winston.error('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-          return reject('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-        }
+          if (err) {
+            winston.error("Error removing tag ", err);
+            return reject(err);
+          }
+
+          if (!request) {
+            winston.error('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+            return reject('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+          }
 
-        // var index = request.tags.indexOf(tag);
-        var index = request.tags.findIndex(t => t.tag === tag);
+          // var index = request.tags.indexOf(tag);
+          var index = request.tags.findIndex(t => t.tag === tag);
 
-        winston.debug("index", index);
+          winston.debug("index", index);
 
-        if (index > -1) {
-          request.tags.splice(index, 1);
-          // winston.debug(" request.participants",  request.participants);    
-       
+          if (index > -1) {
+            request.tags.splice(index, 1);
+            // winston.debug(" request.participants",  request.participants);    
 
-          //cacheinvalidation
-          request.save(function(err, savedRequest) {
 
-            if (!err) {
-              requestEvent.emit('request.update', savedRequest);
-              requestEvent.emit("request.update.comment", {comment:"TAG_REMOVE",request:savedRequest});//Deprecated
-              requestEvent.emit("request.updated", {comment:"TAG_REMOVE",request:savedRequest, patch:  {tags:tag}});
+            //cacheinvalidation
+            request.save(function (err, savedRequest) {
 
-            }
+              if (!err) {
+                requestEvent.emit('request.update', savedRequest);
+                requestEvent.emit("request.update.comment", { comment: "TAG_REMOVE", request: savedRequest });//Deprecated
+                requestEvent.emit("request.updated", { comment: "TAG_REMOVE", request: savedRequest, patch: { tags: tag } });
 
-            // allora neanche qui participatingAgent è ok?
+              }
 
-            return resolve(savedRequest);
+              // allora neanche qui participatingAgent è ok?
 
-          });
+              return resolve(savedRequest);
 
+            });
 
-        }else {
-          winston.info('Request tag '+ tag+ ' already not found for request_id '+ request_id + ' and id_project '+ id_project);
-          return resolve(request);
-        }      
-        
-          
-      });
+
+          } else {
+            winston.info('Request tag ' + tag + ' already not found for request_id ' + request_id + ' and id_project ' + id_project);
+            return resolve(request);
+          }
+
+
+        });
     });
   }
 
@@ -1858,87 +2201,87 @@ class RequestService {
     winston.debug("id_project: " + id_project);
     winston.debug("addFollowerByRequestId member: " + member);
 
- 
 
-//TODO control if member is a valid project_user of the project
-// validate member is string
+
+    //TODO control if member is a valid project_user of the project
+    // validate member is string
     return new Promise(function (resolve, reject) {
 
-      if (member==undefined) {
+      if (member == undefined) {
         var err = "addFollowerByRequestId error, member field is null";
         winston.error(err);
         return reject(err);
       }
 
-      return Request       
-      .findOne({request_id: request_id, id_project: id_project})     
-      // qui cache         
-      .exec( function(err, request) {
-        if (err){
-          winston.error("Error adding follower ", err);
-          return reject(err);
-        }
-        if (!request) {
-          winston.error('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-          return reject('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-        }
-
-        winston.debug("assigned_operator here1");
-
-      // return Request.findById(id).then(function (request) {
-        if (request.followers.indexOf(member)==-1){
-          request.followers.push(member);
-
-          request.save(function(err, savedRequest) {
-            if (err) {
-              winston.error(err);
-              return reject(err);
-            }
+      return Request
+        .findOne({ request_id: request_id, id_project: id_project })
+        // qui cache         
+        .exec(function (err, request) {
+          if (err) {
+            winston.error("Error adding follower ", err);
+            return reject(err);
+          }
+          if (!request) {
+            winston.error('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+            return reject('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+          }
 
-            winston.debug("saved", savedRequest);
+          winston.debug("assigned_operator here1");
 
-            return savedRequest
-            .populate('lead')
-            .populate('department')
-            .populate('participatingBots')
-            .populate('participatingAgents') 
-            // .populate('followers')  
-            .populate({path:'requester',populate:{path:'id_user'}})
-            .execPopulate( function(err, requestComplete) {
+          // return Request.findById(id).then(function (request) {
+          if (request.followers.indexOf(member) == -1) {
+            request.followers.push(member);
 
+            request.save(function (err, savedRequest) {
               if (err) {
-                winston.error("Error getting addFollowerByRequestId", err);
+                winston.error(err);
                 return reject(err);
               }
 
+              winston.debug("saved", savedRequest);
+
+              return savedRequest
+                .populate('lead')
+                .populate('department')
+                .populate('participatingBots')
+                .populate('participatingAgents')
+                // .populate('followers')  
+                .populate({ path: 'requester', populate: { path: 'id_user' } })
+                .execPopulate(function (err, requestComplete) {
+
+                  if (err) {
+                    winston.error("Error getting addFollowerByRequestId", err);
+                    return reject(err);
+                  }
+
+
+                  winston.debug("populated", requestComplete);
+
+                  requestEvent.emit('request.update', requestComplete);
+                  requestEvent.emit("request.update.comment", { comment: "FOLLOWER_ADD", request: requestComplete });//Deprecated
+                  requestEvent.emit("request.updated", { comment: "FOLLOWER_ADD", request: requestComplete, patch: { member: member } });
+                  requestEvent.emit('request.followers.join', { member: member, request: requestComplete });
+
+                  return resolve(requestComplete);
+                });
+            });
+            // qui assignetat
+          } else {
+            winston.debug('Request member ' + member + ' already added for request_id ' + request_id + ' and id_project ' + id_project);
+            return request
+              .populate('lead')
+              .populate('department')
+              .populate('participatingBots')
+              .populate('participatingAgents')
+              // .populate('followers')  
+              .populate({ path: 'requester', populate: { path: 'id_user' } })
+              .execPopulate(function (err, requestComplete) {
+                return resolve(requestComplete);
+              });
+          }
 
-              winston.debug("populated", requestComplete);
-           
-              requestEvent.emit('request.update', requestComplete);
-              requestEvent.emit("request.update.comment", {comment:"FOLLOWER_ADD",request:requestComplete});//Deprecated
-              requestEvent.emit("request.updated", {comment:"FOLLOWER_ADD",request:requestComplete, patch:  {member:member}});
-              requestEvent.emit('request.followers.join', {member:member, request: requestComplete});
-                       
-              return resolve(requestComplete);
-          });
         });
-          // qui assignetat
-        } else {
-          winston.debug('Request member '+ member+ ' already added for request_id '+ request_id + ' and id_project '+ id_project);
-          return request
-          .populate('lead')
-          .populate('department')
-          .populate('participatingBots')
-          .populate('participatingAgents')  
-          // .populate('followers')  
-          .populate({path:'requester',populate:{path:'id_user'}})
-          .execPopulate( function(err, requestComplete) {
-            return resolve(requestComplete);
-          });
-        }
-                       
-      });
-   });
+    });
   }
 
 
@@ -1946,90 +2289,90 @@ class RequestService {
 
 
   setFollowersByRequestId(request_id, id_project, newfollowers) {
-    
+
     //TODO validate participants
     // validate if array of string newparticipants
     return new Promise(function (resolve, reject) {
-      
+
       var isArray = Array.isArray(newfollowers);
 
-      if(isArray==false) {
-        winston.error('setFollowersByRequestId error  newfollowers is not an array for request_id '+ request_id + ' and id_project '+ id_project);
-        return reject('setFollowersByRequestId error  newfollowers is not an array for request_id '+ request_id + ' and id_project '+ id_project);
+      if (isArray == false) {
+        winston.error('setFollowersByRequestId error  newfollowers is not an array for request_id ' + request_id + ' and id_project ' + id_project);
+        return reject('setFollowersByRequestId error  newfollowers is not an array for request_id ' + request_id + ' and id_project ' + id_project);
       }
 
       return Request
-       
-      .findOne({request_id: request_id, id_project: id_project})     
-      // qui cache ok
-      .exec( function(err, request) {
-        if (err) {
-          winston.error("Error setFollowersByRequestId", err);
-          return reject(err);
-        }       
-        if (!request) {
-          winston.error('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-          return reject('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-        }
-        var oldfollowers = request.followers;
-        winston.debug('oldParticipants', oldfollowers);
-        winston.debug('newparticipants', newfollowers);
-        
-        if (requestUtil.arraysEqual(oldfollowers, newfollowers)){
-        //if (oldParticipants === newparticipants) {
-          winston.verbose('Request members '+ oldfollowers+ ' already equal to ' + newfollowers + ' for request_id '+ request_id + ' and id_project '+ id_project);
-          return request
-          .populate('lead')
-          .populate('department')
-          .populate('participatingBots')
-          .populate('participatingAgents')  
-          .populate({path:'requester',populate:{path:'id_user'}})
-          .execPopulate( function(err, requestComplete) {
-            return resolve(requestComplete);
-          });
-
-        }
 
-        request.followers = newfollowers;
-
-          //cacheinvalidation
-        return request.save(function(err, updatedRequest) {
-          // dopo save non aggiorna participating
+        .findOne({ request_id: request_id, id_project: id_project })
+        // qui cache ok
+        .exec(function (err, request) {
           if (err) {
             winston.error("Error setFollowersByRequestId", err);
             return reject(err);
           }
-        
-         return updatedRequest
-          .populate('lead')
-          .populate('department')
-          .populate('participatingBots')
-          .populate('participatingAgents')  
-          .populate({path:'requester',populate:{path:'id_user'}})
-          .execPopulate( function(err, requestComplete) {
+          if (!request) {
+            winston.error('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+            return reject('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+          }
+          var oldfollowers = request.followers;
+          winston.debug('oldParticipants', oldfollowers);
+          winston.debug('newparticipants', newfollowers);
+
+          if (requestUtil.arraysEqual(oldfollowers, newfollowers)) {
+            //if (oldParticipants === newparticipants) {
+            winston.verbose('Request members ' + oldfollowers + ' already equal to ' + newfollowers + ' for request_id ' + request_id + ' and id_project ' + id_project);
+            return request
+              .populate('lead')
+              .populate('department')
+              .populate('participatingBots')
+              .populate('participatingAgents')
+              .populate({ path: 'requester', populate: { path: 'id_user' } })
+              .execPopulate(function (err, requestComplete) {
+                return resolve(requestComplete);
+              });
 
+          }
+
+          request.followers = newfollowers;
 
+          //cacheinvalidation
+          return request.save(function (err, updatedRequest) {
+            // dopo save non aggiorna participating
             if (err) {
-              winston.error("Error getting setFollowersByRequestId", err);
+              winston.error("Error setFollowersByRequestId", err);
               return reject(err);
             }
 
-            winston.debug("oldfollowers ", oldfollowers);
+            return updatedRequest
+              .populate('lead')
+              .populate('department')
+              .populate('participatingBots')
+              .populate('participatingAgents')
+              .populate({ path: 'requester', populate: { path: 'id_user' } })
+              .execPopulate(function (err, requestComplete) {
+
+
+                if (err) {
+                  winston.error("Error getting setFollowersByRequestId", err);
+                  return reject(err);
+                }
+
+                winston.debug("oldfollowers ", oldfollowers);
 
-            requestEvent.emit('request.update', requestComplete);
-            requestEvent.emit("request.update.comment", {comment:"FOLLOWERS_SET",request:requestComplete});//Deprecated
-            requestEvent.emit("request.updated", {comment:"FOLLOWERS_SET",request:requestComplete, patch:  {}});            
+                requestEvent.emit('request.update', requestComplete);
+                requestEvent.emit("request.update.comment", { comment: "FOLLOWERS_SET", request: requestComplete });//Deprecated
+                requestEvent.emit("request.updated", { comment: "FOLLOWERS_SET", request: requestComplete, patch: {} });
 
-            // requestEvent.emit('request.followers.update', {beforeRequest:request, 
-            //             removedParticipants:removedParticipants, 
-            //             addedParticipants:addedParticipants,
-            //             request:requestComplete});
+                // requestEvent.emit('request.followers.update', {beforeRequest:request, 
+                //             removedParticipants:removedParticipants, 
+                //             addedParticipants:addedParticipants,
+                //             request:requestComplete});
+
+                return resolve(requestComplete);
+              });
+          });
 
-            return resolve(requestComplete);
-           });
         });
-       
-      });
 
 
     });
@@ -2045,92 +2388,92 @@ class RequestService {
     winston.debug("id_project", id_project);
     winston.debug("member", member);
 
-    return new Promise(function (resolve, reject)  {
+    return new Promise(function (resolve, reject) {
 
 
 
-      if (member==undefined) {
+      if (member == undefined) {
         var err = "removeFollowerByRequestId error, member field is null";
         winston.error(err);
         return reject(err);
       }
 
-    
-      return Request        
-        .findOne({request_id: request_id, id_project: id_project})
+
+      return Request
+        .findOne({ request_id: request_id, id_project: id_project })
         // .populate('participatingAgents')  //for abandoned_by_project_users
         // qui cache    
-        .exec( async (err, request) => {
-        
-        if (err){
-          winston.error("Error removing follower ", err);
-          return reject(err);
-        }
+        .exec(async (err, request) => {
 
-        if (!request) {
-          winston.error('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-          return reject('Request not found for request_id '+ request_id + ' and id_project '+ id_project);
-        }
+          if (err) {
+            winston.error("Error removing follower ", err);
+            return reject(err);
+          }
+
+          if (!request) {
+            winston.error('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+            return reject('Request not found for request_id ' + request_id + ' and id_project ' + id_project);
+          }
 
-        var index = request.followers.indexOf(member);
-        winston.debug("index", index);
+          var index = request.followers.indexOf(member);
+          winston.debug("index", index);
 
-        if (index > -1) {
-          request.followers.splice(index, 1);
-          // winston.debug(" request.participants",  request.participants);
-         
+          if (index > -1) {
+            request.followers.splice(index, 1);
+            // winston.debug(" request.participants",  request.participants);
 
-          // winston.debug(" request",  request);
-         //cacheinvalidation
-         return request.save(function(err, savedRequest) {
-            if (err){
-              winston.error("Error saving removed follower ", err);
-              return reject(err);
-            }
-            
-            return savedRequest
-            .populate('lead')
-            .populate('department')
-            .populate('participatingBots')
-            .populate('participatingAgents')  
-            // .populate('followers')  
-            .populate({path:'requester',populate:{path:'id_user'}})
-            .execPopulate( function(err, requestComplete) {
-
-            if (err){
-              winston.error("Error getting removed follower ", err);
-              return reject(err);
-            }
 
-            
-            requestEvent.emit('request.update', requestComplete);
-            requestEvent.emit("request.update.comment", {comment:"FOLLOWER_REMOVE",request:requestComplete});//Deprecated
-            requestEvent.emit("request.updated", {comment:"FOLLOWER_REMOVE",request:requestComplete, patch:  {member:member}});
-            requestEvent.emit('request.followers.leave', {member:member, request: requestComplete});
-            
+            // winston.debug(" request",  request);
+            //cacheinvalidation
+            return request.save(function (err, savedRequest) {
+              if (err) {
+                winston.error("Error saving removed follower ", err);
+                return reject(err);
+              }
 
-            return resolve(requestComplete);
+              return savedRequest
+                .populate('lead')
+                .populate('department')
+                .populate('participatingBots')
+                .populate('participatingAgents')
+                // .populate('followers')  
+                .populate({ path: 'requester', populate: { path: 'id_user' } })
+                .execPopulate(function (err, requestComplete) {
 
-          });
-        });
+                  if (err) {
+                    winston.error("Error getting removed follower ", err);
+                    return reject(err);
+                  }
 
 
-        }else {
-          winston.verbose('Request member '+ member+ ' already not found for request_id '+ request_id + ' and id_project '+ id_project);
+                  requestEvent.emit('request.update', requestComplete);
+                  requestEvent.emit("request.update.comment", { comment: "FOLLOWER_REMOVE", request: requestComplete });//Deprecated
+                  requestEvent.emit("request.updated", { comment: "FOLLOWER_REMOVE", request: requestComplete, patch: { member: member } });
+                  requestEvent.emit('request.followers.leave', { member: member, request: requestComplete });
 
-          return request
-          .populate('lead')
-          .populate('department')
-          .populate('participatingBots')
-          .populate('participatingAgents') 
-          // .populate('followers')   
-          .populate({path:'requester',populate:{path:'id_user'}})
-          .execPopulate( function(err, requestComplete) {
-            return resolve(requestComplete);
-          });
-        }
-                          
-      });
+
+                  return resolve(requestComplete);
+
+                });
+            });
+
+
+          } else {
+            winston.verbose('Request member ' + member + ' already not found for request_id ' + request_id + ' and id_project ' + id_project);
+
+            return request
+              .populate('lead')
+              .populate('department')
+              .populate('participatingBots')
+              .populate('participatingAgents')
+              // .populate('followers')   
+              .populate({ path: 'requester', populate: { path: 'id_user' } })
+              .execPopulate(function (err, requestComplete) {
+                return resolve(requestComplete);
+              });
+          }
+
+        });
     });
   }