@tiledesk/tiledesk-server 2.3.2 → 2.3.5

package/CHANGELOG.md

@@ -1,5 +1,17 @@
 
 
+# 2.3.2
+- Dowload trascript as csv, pdf and txt endpoint
+- Added closed_by field to the request model
+- Added followers field to the request model 
+- Added lead index
+- Added widget v5 code loader /widgets/v5/:project_id -> heroku blocca cache-control 
+- Bugfix  Cannot read property 'profile' of null 
+- Added filter by channel offline and online 
+- Updated Rasa Connector to 1.0.7  
+- Send info message on lead.fullaname.update
+
+
 # 2.3.1
 - changed tiledesk logo for emails
 - open modules: analytics, activity log, multi tenancy, departments, groups, canned responses, tags, triggers, webhooks

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@tiledesk/tiledesk-server",
   "description": "The Tiledesk server module",
-  "version": "2.3.2",
+  "version": "2.3.5",
   "scripts": {
     "start": "node ./bin/www",
     "pretest": "mongodb-runner start",

package/pubmodules/activities/activityArchiver.js

@@ -76,7 +76,7 @@ class ActivityArchiver {
       
        authEvent.on('project_user.update',  function(event) { 
         setImmediate(() => {         
-          console.log("project_user.update");
+          // console.log("project_user.update");
          /*
          2019-11-20T10:40:52.686991+00:00 app[web.1]: TypeError: Cannot read property '_id' of undefined
 */

package/pubmodules/emailNotification/requestNotification.js

@@ -47,7 +47,7 @@ listen() {
     messageEvent.on(messageCreateKey, function(message) {
 
       setImmediate(() => {      
-        winston.debug("sendUserEmail", message);
+        winston.debug("messageEvent.on(messageCreateKey", message);
         
         if (message.attributes && message.attributes.subtype==='info') {
           return winston.debug("not sending sendUserEmail for attributes.subtype info messages");
@@ -56,17 +56,18 @@ listen() {
 
         if (message.request && (message.request.channel.name===ChannelConstants.EMAIL || message.request.channel.name===ChannelConstants.FORM)) {
 
+          //messages sent from admins or agents to requester
           if (message.sender != message.request.lead.lead_id) {
             winston.verbose("sending sendToUserEmailChannelEmail for EMAIL or FORM channel");
-
-            if (message.attributes && message.attributes.subtype==='private') {
-              return winston.debug("not sending sendToUserEmailChannelEmail for attributes.subtype private messages");
-            }            
-            return that.sendToUserEmailChannelEmail(message.id_project, message);           
-          } else {
+             
+            //send email notification to requester (send also to followers)
+            return that.sendToUserEmailChannelEmail(message.id_project, message);        
+          } else { //messages sent from requester to agents or admins
 
             if (message.text != message.request.first_text) {              
               winston.verbose("sending sendToAgentEmailChannelEmail for EMAIL or FORM channel");
+
+              //send email notification to admins and agents(send also to followers)
               return that.sendToAgentEmailChannelEmail(message.id_project, message);           
             } else {
               winston.debug("sending sendToAgentEmailChannelEmail for EMAIL or FORM channel disabled for first text message")
@@ -76,16 +77,23 @@ listen() {
           
         } else {
           winston.debug("sendUserEmail chat channel");
-              // controlla se sta funzionando
-          if (process.env.DISABLE_SEND_OFFLINE_EMAIL === "true" || process.env.DISABLE_SEND_OFFLINE_EMAIL === true ) {
-            return winston.debug("DISABLE_SEND_OFFLINE_EMAIL disabled");
-          }
-            // mandare email se ultimo messaggio > X MINUTI configurato in Notification . potresti usare request.updated_at ?
+                       
+            //TODO  mandare email se ultimo messaggio > X MINUTI configurato in Notification . potresti usare request.updated_at ?
+
+            
+            
+            //messages sent from admins or agents
+            //send email notification to requester
           if (message.request && message.request.lead && message.sender != message.request.lead.lead_id) {
+            winston.debug("sendUserEmail");
             winston.debug("sendUserEmail", message);
 
-            // send an email only if offline and has an email 
+            // send an email only if offline and has an email (send also to followers)
             return that.sendUserEmail(message.id_project, message);
+          } else { //send email  to followers
+
+            that.sendToFollower(message.id_project, message);
+
           }
           
         }
@@ -139,7 +147,6 @@ listen() {
 
 
 
-
     //  requestEvent.on("request.update.preflight", function(request) {
       
     //   winston.info("requestEvent request.update.preflight");
@@ -227,15 +234,19 @@ listen() {
 
 
 sendToUserEmailChannelEmail(projectid, message) {
+  winston.debug("sendToUserEmailChannelEmail");
+  var that = this;
   try {
 
     if (!message.request) {
       return winston.debug("This is a direct message");
     }
 
-    if (!message.request.lead || !message.request.lead.email) {
-      return winston.debug("The lead object is undefined or has empty email");
-    }
+
+    
+
+
+    
 
     Project.findOne({_id: projectid, status: 100}).select("+settings").exec(function(err, project){
       if (err) {
@@ -245,6 +256,7 @@ sendToUserEmailChannelEmail(projectid, message) {
       if (!project) {
        return winston.warn("Project not found", projectid);
       } 
+      
 
       // if (project.settings && project.settings.email && project.settings.email.notification && project.settings.email.notification.conversation && project.settings.email.notification.conversation.offline && project.settings.email.notification.conversation.offline.blocked == true ) {
       //   return winston.info("RequestNotification offline email notification for the project with id : " + projectid + " for  the conversations is blocked");
@@ -256,7 +268,7 @@ sendToUserEmailChannelEmail(projectid, message) {
       // }
 
       let lead = message.request.lead;
-      winston.debug("sending channel emaol email to lead ", lead);
+      winston.debug("sending channel email to lead ", lead);
 
       
       winston.debug("sending user email to  "+ lead.email);
@@ -307,8 +319,24 @@ sendToUserEmailChannelEmail(projectid, message) {
       }
       winston.debug("tokenQueryString:  "+tokenQueryString);
       
+
+
+       // winston.info("savedRequest.followers", savedRequest.followers);
+      // winston.info("savedRequest.followers.length:"+ savedRequest.followers.length);
+      that.notifyFollowers(message.request, project, message);
+
+
+      if (message.attributes && message.attributes.subtype==='private') {
+        return winston.debug("not sending sendToUserEmailChannelEmail for attributes.subtype private messages");
+      }           
+
+      // nn va bene qui
+      if (!message.request.lead || !message.request.lead.email) {
+        return winston.debug("The lead object is undefined or has empty email");
+      }
+
       emailService.sendEmailChannelNotification(message.request.lead.email, message, project, tokenQueryString, sourcePage);
-    
+
 
     });
 
@@ -318,9 +346,105 @@ sendToUserEmailChannelEmail(projectid, message) {
 }
 
 
+async notifyFollowers(savedRequest, project, message) {
+
+  if (message.attributes && message.attributes.subtype==='info/support') {
+    return winston.debug("not sending notifyFollowers for attributes.subtype info/support messages");
+  }     
+
+  if (message.attributes && message.attributes.subtype==='info') {
+    return winston.debug("not sending notifyFollowers for attributes.subtype info messages");
+  }
+
+  var reqWithFollowers = await Request.findById(savedRequest._id).populate('followers').exec();
+  winston.debug("reqWithFollowers");
+  winston.debug("reqWithFollowers",reqWithFollowers);
+  // console.log("reqWithFollowers",reqWithFollowers);
+
+  if (reqWithFollowers.followers && reqWithFollowers.followers.length>0) {
 
+    winston.debug("reqWithFollowers.followers.length: "+reqWithFollowers.followers.length);
+
+    reqWithFollowers.followers.forEach(project_user => {
+       winston.debug("project_user", project_user); 
+        //TODO skip participants from followers
+
+      var userid = project_user.id_user;
+      
+       if (project_user.settings && project_user.settings.email && project_user.settings.email.notification && project_user.settings.email.notification.conversation && project_user.settings.email.notification.conversation.ticket && project_user.settings.email.notification.conversation.ticket.follower == false ) {
+         return winston.verbose("RequestNotification email notification for the user with id " +  userid+ " the follower conversation ticket is disabled");
+       }                  
+        
+         User.findOne({_id: userid , status: 100})
+          //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:id:"+userid)
+          .exec(function (err, user) {
+           if (err) {
+           //  winston.debug(err);
+           }
+           if (!user) {
+            winston.warn("User not found", userid);
+           } else {
+             winston.info("Sending notifyFollowers to user with email: "+ user.email);
+             if (user.emailverified) {
+              emailService.sendFollowerNotification(user.email, message, project);
+              // emailService.sendEmailChannelNotification(user.email, message, project);
+              
+              // emailService.sendNewAssignedAgentMessageEmailNotification(user.email, savedRequest, project, message);
+
+             }else {
+               winston.info("User email not verified", user.email);
+             }
+           }
+         });
+
+         
+       });
+
+
+  }
+}
+
+sendToFollower(projectid, message) {
+  winston.debug("sendToFollower");            
+  var that = this;
+    let savedRequest = message.request;
+      // send email
+      try {
+     
+     
+      Project.findOne({_id: projectid, status: 100}).select("+settings").exec(async function(err, project){
+         if (err) {
+           return winston.error(err);
+         }
+     
+         if (!project) {
+          return winston.warn("Project not found", projectid);
+         } else {
+           
+            winston.debug("project", project);            
+  
+            // if (project.settings && project.settings.email && project.settings.email.notification && project.settings.email.notification.conversation && project.settings.email.notification.conversation.blocked == true ) {
+            //   return winston.verbose("RequestNotification email notification for the project with id : " + projectid + " for all the conversations is blocked");
+            // }
+  
+            winston.debug("savedRequest", savedRequest);
+
+
+
+            // winston.info("savedRequest.followers", savedRequest.followers);
+            // winston.info("savedRequest.followers.length:"+ savedRequest.followers.length);
+            that.notifyFollowers(message.request, project, message);
+
+
+          }
+        })
+    } catch (e) {
+      winston.warn("Error sending email", {error:e, projectid:projectid, message: message, savedRequest:savedRequest}); //it's better to view error email at this stage
+    }
+}
 
 sendToAgentEmailChannelEmail(projectid, message) {
+  var that = this;
     let savedRequest = message.request;
       // send email
       try {
@@ -343,9 +467,17 @@ sendToAgentEmailChannelEmail(projectid, message) {
   
             winston.debug("savedRequest", savedRequest);
 
-  
 
 
+            // winston.info("savedRequest.followers", savedRequest.followers);
+            // winston.info("savedRequest.followers.length:"+ savedRequest.followers.length);
+            that.notifyFollowers(message.request, project, message);
+
+
+  
+    //         UnhandledPromiseRejectionWarning: TypeError: Cannot read property 'status' of undefined
+    // at /Users/andrealeo/dev/chat21/ti
+
                 // TODO fare il controllo anche sul dipartimento con modalità assigned o pooled
                    if (savedRequest.status==RequestConstants.UNASSIGNED) { //POOLED
   
@@ -523,15 +655,19 @@ sendEmailChannelTakingNotification(projectid, request) {
 
 
 sendUserEmail(projectid, message) {
+  winston.debug("sendUserEmail");
+  var that = this;
+
+ 
   try {
 
     if (!message.request) {
       return winston.debug("This is a direct message");
     }
+   
 
-    if (!message.request.lead || !message.request.lead.email) {
-      return winston.debug("The lead object is undefined or has empty email");
-    }
+
+    
 
     Project.findOne({_id: projectid, status: 100}).select("+settings").exec(function(err, project){
       if (err) {
@@ -542,6 +678,28 @@ sendUserEmail(projectid, message) {
        return winston.warn("Project not found", projectid);
       } 
 
+      winston.debug("notifyFollowers");
+      that.notifyFollowers(message.request, project, message);
+
+
+
+      if (process.env.DISABLE_SEND_OFFLINE_EMAIL === "true" || process.env.DISABLE_SEND_OFFLINE_EMAIL === true ) {
+        return winston.info("DISABLE_SEND_OFFLINE_EMAIL disabled");
+      }
+      if (message.attributes && message.attributes.subtype==='info/support') {
+        return winston.debug("not sending sendUserEmail for attributes.subtype info/support messages");
+      }     
+    
+      if (message.attributes && message.attributes.subtype==='info') {
+        return winston.debug("not sending sendUserEmail for attributes.subtype info messages");
+      }
+
+
+      
+      if (!message.request.lead || !message.request.lead.email) {
+        return winston.info("The lead object is undefined or has empty email");
+      }
+
       if (project.settings && project.settings.email && project.settings.email.notification && project.settings.email.notification.conversation && project.settings.email.notification.conversation.offline && project.settings.email.notification.conversation.offline.blocked == true ) {
         return winston.info("RequestNotification offline email notification for the project with id : " + projectid + " for  the conversations is blocked");
       }
@@ -550,8 +708,8 @@ sendUserEmail(projectid, message) {
       if (project.settings && project.settings.email && project.settings.email.notification && project.settings.email.notification.conversation && project.settings.email.notification.conversation.offline && project.settings.email.notification.conversation.offline.enabled == false ) {
         return winston.info("RequestNotification offline email notification for the project with id : " + projectid + " for the offline conversation is disabled");
       }
-
-
+      
+      
 
         var recipient = message.request.lead.lead_id;
         winston.debug("recipient:"+ recipient);
@@ -678,7 +836,7 @@ sendAgentEmail(projectid, savedRequest) {
                   }
 
 
-
+                 
                   var snapshotAgents = savedRequest; //riassegno varibile cosi nn cambio righe successive
 
                   

package/routes/public-request.js

@@ -86,6 +86,9 @@ var printer = new PdfPrinter(fonts);
         delete element.attributes;
       });
 
+      res.setHeader('Content-Type', 'applictext/csv');
+      res.setHeader('Content-Disposition', 'attachment; filename=transcript.csv');
+
       return res.csv(messages, true);
     });
 
@@ -170,6 +173,11 @@ var printer = new PdfPrinter(fonts);
    
     var pdfDoc = printer.createPdfKitDocument(docDefinition);
     // pdfDoc.pipe(fs.createWriteStream('lists.pdf'));
+
+    res.setHeader('Content-Type', 'application/pdf');
+    res.setHeader('Content-Disposition', 'attachment; filename=transcript.pdf');
+            
+
     pdfDoc.pipe(res);
     pdfDoc.end();
 
@@ -287,6 +295,10 @@ var printer = new PdfPrinter(fonts);
    
     var pdfDoc = printer.createPdfKitDocument(docDefinition);
     // pdfDoc.pipe(fs.createWriteStream('lists.pdf'));
+
+    res.setHeader('Content-Type', 'application/pdf');
+    res.setHeader('Content-Disposition', 'attachment; filename=transcript.pdf');
+    
     pdfDoc.pipe(res);
     pdfDoc.end();
 
@@ -328,6 +340,9 @@ var printer = new PdfPrinter(fonts);
       });
 
 
+      res.setHeader('Content-Type', 'applictext/csv');
+      res.setHeader('Content-Disposition', 'attachment; filename=transcript.csv');
+
       return res.csv(messages, true);
     });
 

package/routes/request.js

@@ -656,6 +656,8 @@ router.delete('/id/:id',  function (req, res) {
 
 router.get('/', function (req, res, next) {
 
+  const startExecTime = new Date();
+
   winston.debug("req projectid", req.projectid);
   winston.debug("req.query.sort", req.query.sort);
   winston.debug('REQUEST ROUTE - QUERY ', req.query)
@@ -910,14 +912,17 @@ router.get('/', function (req, res, next) {
 
   winston.debug("sort query", sortQuery);
 
-  winston.verbose('REQUEST ROUTE - REQUEST FIND ', query);
+  winston.debug('REQUEST ROUTE - REQUEST FIND ', query);
 
   var projection = undefined;
 
   if (req.query.full_text) {  
-    winston.debug('fulltext projection'); 
 
-    projection = {score: { $meta: "textScore" } };
+    if (req.query.no_textscore!= "true" && req.query.no_textscore!= true) {
+      winston.info('fulltext projection on'); 
+      projection = {score: { $meta: "textScore" } };
+    } 
+    
   }
   // requestcachefarequi populaterequired
   var q1 = Request.find(query, projection).
@@ -949,7 +954,9 @@ router.get('/', function (req, res, next) {
 
     if (req.query.full_text) {     
       winston.debug('fulltext sort'); 
-      q1.sort( { score: { $meta: "textScore" } } ) //https://docs.mongodb.com/manual/reference/operator/query/text/#sort-by-text-search-score
+      if (req.query.no_textscore!= "true" && req.query.no_textscore!= true) {
+        q1.sort( { score: { $meta: "textScore" } } ) //https://docs.mongodb.com/manual/reference/operator/query/text/#sort-by-text-search-score
+      }
     } else {
       q1.sort(sortQuery);
     }
@@ -965,6 +972,11 @@ router.get('/', function (req, res, next) {
 
   var q2 =  Request.countDocuments(query).exec();
 
+  if (req.query.no_count && req.query.no_count =="true") {
+    winston.info('REQUEST ROUTE - no_count ');
+    q2 = 0;
+  }
+
   var promises = [
     q1,
     q2
@@ -978,6 +990,10 @@ router.get('/', function (req, res, next) {
     };
     winston.debug('REQUEST ROUTE - objectToReturn ');
     winston.debug('REQUEST ROUTE - objectToReturn ', objectToReturn);
+
+    const endExecTime = new Date();
+    winston.info('REQUEST ROUTE - exec time:  ' + (endExecTime-startExecTime));
+
     return res.json(objectToReturn);
 
   }).catch(function(err){

package/services/emailService.js

@@ -191,20 +191,24 @@ class EmailService {
         user: configEmail.user,
         pass: configEmail.pass
       },
+      // secureConnection: false,
+      // tls:{
+      //   ciphers:'SSLv3'
+      // },
 
-// openssl genrsa -out dkim_private.pem 2048
+// openssl genrsa -out dkim_private.pem 2048   
 // openssl rsa -in dkim_private.pem -pubout -outform der 2>/dev/null | openssl base64 -A
 // -> 
 // v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAunT2EopDAYnHwAOHd33KhlzjUXJfhmA+fK+cG85i9Pm33oyv1NoGrOynsni0PO6j7oRxxHqs6EMDOw4I/Q0C7aWn20oBomJZehTOkCV2xpuPKESiRktCe/MIZqbkRdypis4jSkFfFFkBHwgkAg5tb11E9elJap0ed/lN5/XlpGedqoypKxp+nEabgYO5mBMMNKRvbHx0eQttRYyIaNkTuMbAaqs4y3TkHOpGvZTJsvUonVMGAstSCfUmXnjF38aKpgyTausTSsxHbaxh3ieUB4ex+svnvsJ4Uh5Skklr+bxLVEHeJN55rxmV67ytLg5XCRWqdKIcJHFvSlm2YwJfcwIDAQABMacAL
 // testdkim._domainkey.tiledesk.com. 86400 IN TXT "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAunT2EopDAYnHwAOHd33KhlzjUXJfhmA+fK+cG85i9Pm33oyv1NoGrOynsni0PO6j7oRxxHqs6EMDOw4I/Q0C7aWn20oBomJZehTOkCV2xpuPKESiRktCe/MIZqbkRdypis4jSkFfFFkBHwgkAg5tb11E9elJap0ed/lN5/XlpGedqoypKxp+nEabgYO5mBMMNKRvbHx0eQttRYyIaNkTuMbAaqs4y3TkHOpGvZTJsvUonVMGAstSCfUmXnjF38aKpgyTausTSsxHbaxh3ieUB4ex+svnvsJ4Uh5Skklr+bxLVEHeJN55rxmV67ytLg5XCRWqdKIcJHFvSlm2YwJfcwIDAQABMacAL"
 
-      dkim: {
-        domainName: "example.com",
-        keySelector: "2017",
-        privateKey: "-----BEGIN PRIVATE KEY-----\nMIIEvgIBADANBg...",
-        cacheDir: "/tmp",
-        cacheTreshold: 100 * 1024
-      }
+      // dkim: {
+      //   domainName: "example.com",
+      //   keySelector: "2017",
+      //   privateKey: "-----BEGIN PRIVATE KEY-----\nMIIEvgIBADANBg...",
+      //   cacheDir: "/tmp",
+      //   cacheTreshold: 100 * 1024
+      // }
     };
 
     winston.debug("getTransport transport: ",transport);
@@ -406,7 +410,9 @@ class EmailService {
       }
     }
 
-
+    // troncare nome utnete e nome progetto a max 10 caratteri
+    // cambiare in [Nicky:Dashboard Support] Assigned Chat
+    // serve per aggiornare native... fai aggiornamento 
 
     let subject = `[Tiledesk ${project ? project.name : '-'}] New Assigned Chat`;
 
@@ -958,11 +964,12 @@ class EmailService {
 
     let inReplyTo;
     let references;
+    winston.debug("message.request.attributes", message.request.attributes);
     if (message.request.attributes) {
       if (message.request.attributes.email_messageId) {
         inReplyTo = message.request.attributes.email_messageId;
       }
-      if (message.attributes.email_references) {
+      if (message.request.attributes.email_references) {
         references = message.request.attributes.email_references;
       }
     }
@@ -1176,6 +1183,177 @@ class EmailService {
   }
 
 
+
+
+
+
+
+
+
+
+  
+  async sendFollowerNotification(to, message, project) {
+
+    var that = this;
+
+
+    if (project.toJSON) {
+      project = project.toJSON();
+    }
+
+    var html = await this.readTemplate('newMessageFollower.html', project.settings);
+
+
+    var envTemplate = process.env.EMAIL_FOLLOWER_HTML_TEMPLATE;
+      winston.debug("envTemplate: " + envTemplate);
+
+    if (envTemplate) {
+        html = envTemplate;
+    }
+
+    winston.debug("html: " + html);
+
+    var template = handlebars.compile(html);
+
+    var baseScope = JSON.parse(JSON.stringify(that));
+    delete baseScope.pass;
+
+
+    let msgText = message.text;//.replace(/[\n\r]/g, '<br>');
+    msgText = encode(msgText);
+    if (this.markdown) {
+      msgText = marked(msgText);
+    }
+    
+    winston.debug("msgText: " + msgText);
+    winston.debug("baseScope: " + JSON.stringify(baseScope));
+    
+
+    var replacements = {        
+      message: message,
+      project: project,
+      msgText: msgText,
+      baseScope: baseScope    
+    };
+
+    var html = template(replacements); 
+    winston.debug("html: " + html);
+
+    const fs = require('fs');
+    fs.writeFileSync('tem1111.html', html);
+
+  
+    
+    let messageId = message._id + "@" + MESSAGE_ID_DOMAIN;
+
+    let replyTo;
+    if (this.replyEnabled) {
+      replyTo = message.request.request_id + this.inboundDomainDomainWithAt;
+    }
+
+    let headers;
+    if (message.request) { 
+      
+        messageId = message.request.request_id + "+" + messageId;
+
+        if (message.request.attributes && message.request.attributes.email_replyTo) {
+          replyTo = message.request.attributes.email_replyTo;
+        }
+     
+      headers = {"X-TILEDESK-PROJECT-ID": project._id, "X-TILEDESK-REQUEST-ID": message.request.request_id, "X-TILEDESK-TICKET-ID":message.request.ticket_id };
+
+      winston.verbose("messageId: " + messageId);
+      winston.verbose("replyTo: " + replyTo);
+      winston.verbose("email headers", headers);
+    }
+    
+
+    let inReplyTo;
+    let references;
+    let cc;
+    let ccString;
+
+    if (message.request && message.request.attributes) {
+      winston.debug("email message.request.attributes: ", message.request.attributes);
+
+      if (message.request.attributes.email_messageId) {
+        inReplyTo = message.request.attributes.email_messageId;
+      }
+      if (message.request.attributes.email_references) {
+        references = message.request.attributes.email_references;
+      }        
+
+      if (message.request.attributes.email_cc) {
+        cc = message.request.attributes.email_cc;       
+      }
+      winston.debug("email message.request.attributes.email_ccStr: "+ message.request.attributes.email_ccStr);
+      if (message.request.attributes.email_ccStr!=undefined) {
+        ccString = message.request.attributes.email_ccStr;
+        winston.debug("email set ccString");
+      }
+    }
+    winston.verbose("email inReplyTo: "+ inReplyTo);
+    winston.verbose("email references: "+ references);
+    winston.verbose("email cc: ", cc);
+    winston.verbose("email ccString: "+ ccString);
+
+    let from;
+    let configEmail;
+    if (project && project.settings && project.settings.email) {
+      if (project.settings.email.config) {
+        configEmail = project.settings.email.config;
+        winston.verbose("custom email configEmail setting found: ", configEmail);
+      }
+      if (project.settings.email.from) {
+        from = project.settings.email.from;
+        winston.verbose("custom from email setting found: "+ from);
+      }
+    }
+
+
+  
+    
+    that.send({
+      messageId: messageId,
+      // sender: message.senderFullname, //must be an email
+      from:from, 
+      to:to, 
+      cc: ccString,
+      replyTo: replyTo, 
+      inReplyTo: inReplyTo,
+      references: references,
+      // subject:`${message.request ? message.request.subject : '-'}`, 
+      subject:`${message.request ? message.request.ticket_id : '-'}`,  //gmail uses subject
+      text:html, 
+      html:html,
+      config:configEmail, 
+      headers:headers 
+    }); 
+    
+    // // messageId =  "notification" + messageId;
+
+    // // that.send({
+    // //   messageId: messageId,
+    // //   // sender: message.senderFullname, //must be an email
+    // //   to: that.bcc, 
+    // //   replyTo: replyTo, 
+    // //   inReplyTo: inReplyTo,
+    // //   references: references,
+    // //   // subject: `${message.request ? message.request.subject : '-'} - notification`, 
+    // //   subject: `${message.request ? message.request.subject : '-'} - notification`, 
+    // //   text:html, 
+    // //   html:html,
+    // //   headers:headers
+    // // });
+
+
+  }
+
+
+
+
+
+
 /*
   sendEmailChannelTakingNotification(to, request, project, tokenQueryString) {
 
@@ -1505,6 +1683,6 @@ async sendRequestTranscript(to, messages, request, project) {
 
 var emailService = new EmailService();
 
-// emailService.sendTest("al@f21.it");
+//  emailService.sendTest("asd.");
 
 module.exports = emailService;

package/services/leadService.js

@@ -128,6 +128,8 @@ class LeadService {
 
       
         leadEvent.emit('lead.update', updatedLead);
+        leadEvent.emit('lead.email.update', updatedLead);
+        leadEvent.emit('lead.fullname.update', updatedLead);
         return resolve(updatedLead);
       });
     });

package/template/email/newMessageFollower.html

@@ -0,0 +1,236 @@
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html lang="en" xmlns="http://www.w3.org/1999/xhtml" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+
+  <head>
+    <meta name="viewport" content="width=device-width" />
+    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
+    <title>New Ticket from TileDesk</title>
+
+    <style type="text/css">
+      img {
+        max-width: 100%;
+        margin-left:16px;
+        margin-bottom:16px;
+        text-align:center !important;
+      }
+      body {
+        -webkit-font-smoothing: antialiased; -webkit-text-size-adjust: none; width: 100% !important; height: 100%; line-height: 1.6em;
+      }
+      body {
+        background-color: #f6f6f6;
+      }
+
+      @media only screen and (max-width: 640px) {
+        body {
+          padding: 0 !important;
+        }
+        h1 {
+          font-weight: 800 !important; margin: 20px 0 5px !important;
+          text-align:center !important;
+        }
+        h2 {
+          font-weight: 800 !important; margin: 20px 0 5px !important;
+        }
+        h3 {
+          font-weight: 800 !important; margin: 20px 0 5px !important;
+        }
+        h4 {
+          font-weight: 800 !important; margin: 20px 0 5px !important;
+        }
+        h1 {
+          font-size: 22px !important;
+        }
+        h2 {
+          font-size: 18px !important;
+        }
+        h3 {
+          font-size: 16px !important;
+        }
+        .container {
+          padding: 0 !important; width: 100% !important;
+        }
+        .content {
+          padding: 0 !important;
+        }
+        .content-wrap {
+          padding: 10px !important;
+        }
+        .invoice {
+          width: 100% !important;
+        }
+      }
+    </style>
+  </head>
+
+  <body itemscope itemtype="http://schema.org/EmailMessage" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; -webkit-font-smoothing: antialiased; -webkit-text-size-adjust: none; width: 100% !important; height: 100%; line-height: 1.6em; background-color: #f6f6f6; margin: 0;" bgcolor="#f6f6f6">
+
+    {{#if baseScope.replyEnabled}}
+        <div>\# Please type your reply above this line \#</div>
+    {{/if}}
+
+            <table class="main" width="100%" cellpadding="0" cellspacing="0" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; border-radius: 3px; background-color: #fff; margin: 0; border: 1px solid #e9e9e9;" bgcolor="#fff">
+            
+            <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+			<td class="alert alert-warning" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 16px; vertical-align: top; font-weight: 500; text-align: center; border-radius: 3px 3px 0 0; margin: 0;" align="center"  valign="top">
+              
+                <div style="text-align:center">
+                  <a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
+                    <img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:20%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
+                  </a>
+                </div>
+              </td>
+            </tr>
+
+            <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+
+                <td class="alert alert-warning" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 16px; vertical-align: top; font-weight: 500; text-align: center; border-radius: 3px 3px 0 0; margin: 0;" align="center"  valign="top">
+                  <div>
+                    <h2>You are a follower of the ticket number: #{{message.request.ticket_id}}</h2>
+                  </div>
+
+                </td>
+              </tr>
+              
+              <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                <td class="content-wrap" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 20px;" valign="top">
+                  <table width="100%" cellpadding="0" cellspacing="0" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+
+                  
+                    <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                      <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                        Sender: <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{message.senderFullname}}</strong>
+                      </td>
+                    </tr>   
+
+                   
+
+                    <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                      <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+{{#ifEquals message.type "text"}}
+  <div style="white-space: pre-wrap;">{{{msgText}}}</div>
+{{/ifEquals}}
+{{#ifEquals message.type "image"}}
+  <img src="{{message.metadata.src}}"/>
+  {{#if msgText}}
+    <div style="white-space: pre-wrap;">{{{msgText}}}</div>
+  {{/if}}
+{{/ifEquals}}
+{{#ifEquals message.type "file"}}
+  <a href="{{message.metadata.src}}">{{message.metadata.name}}</a>
+{{/ifEquals}}
+{{#ifEquals message.type "frame"}}
+  <a href="{{message.metadata.src}}">{{message.metadata.name}}</a>
+  {{#if msgText}}
+    <div style="white-space: pre-wrap;">{{{msgText}}}</div>
+  {{/if}}
+{{/ifEquals}}
+                        
+{{#if message.attributes}}
+    {{#if message.attributes.attachment}}
+        {{#if message.attributes.attachment.buttons}}
+            {{#each message.attributes.attachment.buttons}}
+                {{#ifEquals this.type "url"}}
+                  <li><a href="{{this.link}}" class="dynamic_button">{{this.value}}</a></li>
+                {{else}}
+                  <li><a href="mailto:{{../message.request.request_id}}@{{../baseScope.inboundDomain}}?subject=Re:%20{{../message.request.subject}}&body={{this.value}}" class="dynamic_button">{{this.value}}</a></li>   
+                {{/ifEquals}}
+            {{/each}}
+
+                    
+        {{/if}}
+    {{/if}}
+{{/if}}
+
+<!-- {{#if message.attributes.intent_info}}
+  {{#if message.attributes.intent_info.others}}
+    Others:
+    {{#each message.attributes.intent_info.others}}
+      <li><span>{{this.answer}}</span></li>
+    {{/each}}
+  {{/if}}
+{{/if}} -->
+
+
+
+
+
+                      </td>
+                    </tr>
+
+                  
+
+
+
+
+                    <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                      <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                      Project name : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{project.name}}</strong>
+                      </td>
+                      </tr>
+                                      
+      
+                      <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                      <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                      Department name : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{message.request.department.name}}</strong>
+                      </td>
+                      </tr>
+      
+                      <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                      <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                      Source page : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{message.request.sourcePage}}</strong>
+                      </td>
+                      </tr>
+      
+                      <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                      <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                      Contact name : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{message.request.lead.fullname}}</strong>
+                      </td>
+                      </tr>
+      
+                     
+      
+                      
+                      <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                      <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                      Channel : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+      
+                          {{#ifEquals message.request.channel.name "chat21"}}
+                              Chat
+                          {{else}}
+                              {{message.request.channel.name}}
+                          {{/ifEquals}}
+      
+                                  
+                              </strong>   
+                      </td>
+                      </tr>
+
+
+              
+                      <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                        <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                        Priority : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{message.request.priority}}</strong>
+                        </td>
+                      </tr>
+
+                  
+                    <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                      <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
+                      </td>
+                    </tr>
+                  </table>
+                </td>
+              </tr>
+            </table>
+            <div class="footer" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; width: 100%; clear: both; color: #999; margin: 0; padding: 20px;">
+              <table width="100%" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                  <td class="aligncenter content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 12px; vertical-align: top; color: #999; text-align: center; margin: 0; padding: 0 0 20px;" align="center" valign="top">
+                    <span><a href="http://www.tiledesk.com" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 12px; color: #999; text-decoration: underline; margin: 0;" > Tiledesk.com </a></span>
+                    <!-- <br><span><a href="%unsubscribe_url%"  style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 12px; color: #999; text-decoration: underline; margin: 0;">Unsubscribe</a></span>  -->
+                 </td>
+                </tr>
+              </table>
+
+  </body>
+</html>

package/views/messages.jade

@@ -10,7 +10,7 @@ block content
 
       each message in messages
         p(class="transcript-p") 
-          span(class="transcript-chat-date") [#{message.createdAt.toLocaleString('it', { timeZone: 'UTC' })}] 
+          span(class="transcript-chat-date") [#{message.createdAt.toLocaleString('en', { timeZone: 'UTC' })}] 
           span(class="transcript-chat-sender") #{message.senderFullname}: 
           span(class="transcript-chat-msg") #{message.text}