@tiledesk/tiledesk-server 2.3.18 → 2.3.20
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- package/event/messageEvent.js +82 -2
- package/package.json +1 -3
- package/pubmodules/pubModulesManager.js +57 -5
- package/pubmodules/queue/index.js +4 -0
- package/pubmodules/queue/reconnect.js +247 -0
- package/pubmodules/queue/reconnectFanout.js +250 -0
- package/pubmodules/routing-queue/index.js +3 -0
- package/pubmodules/routing-queue/listener.js +328 -0
- package/services/modulesManager.js +34 -33
package/event/messageEvent.js
CHANGED
@@ -7,7 +7,7 @@ var MessageConstants = require("../models/messageConstants");
|
|
7
7
|
var message2Event = require("../event/message2Event");
|
8
8
|
|
9
9
|
var cacheUtil = require('../utils/cacheUtil');
|
10
|
-
|
10
|
+
// var requestService = require("../services/requestService");
|
11
11
|
|
12
12
|
|
13
13
|
class MessageEvent extends EventEmitter {
|
@@ -40,7 +40,8 @@ function populateMessageCreate(message) {
|
|
40
40
|
return populateMessageWithRequest(message, 'message.create');
|
41
41
|
}
|
42
42
|
function populateMessageUpdate(message) {
|
43
|
-
return populateMessageWithRequest(message, 'message.update');
|
43
|
+
// return populateMessageWithRequest(message, 'message.update');
|
44
|
+
return; // do not populate message.update it's not used by anyone. Not used by webhook. populate for message.update is slow.
|
44
45
|
}
|
45
46
|
|
46
47
|
|
@@ -48,6 +49,7 @@ function populateMessageWithRequest(message, eventPrefix) {
|
|
48
49
|
|
49
50
|
|
50
51
|
winston.debug("populateMessageWithRequest "+eventPrefix, message.toObject());
|
52
|
+
winston.debug("populateMessageWithRequest "+eventPrefix +" "+ message.text);
|
51
53
|
|
52
54
|
var messageJson = message.toJSON();
|
53
55
|
|
@@ -159,4 +161,82 @@ messageEvent.on('message.create.simple', populateMessageCreate);
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|
159
161
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messageEvent.on('message.update.simple', populateMessageUpdate);
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160
162
|
|
161
163
|
|
164
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+
|
165
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+
// riattiva commentato per performance
|
166
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+
|
167
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+
|
168
|
+
// var messageCreateKey = 'message.create';
|
169
|
+
// if (messageEvent.queueEnabled) {
|
170
|
+
// messageCreateKey = 'message.create.queue';
|
171
|
+
// }
|
172
|
+
// winston.debug("messageEvent.queueEnabled: "+messageEvent.queueEnabled);
|
173
|
+
|
174
|
+
// winston.debug("messageCreateKey: "+messageCreateKey);
|
175
|
+
|
176
|
+
// messageEvent.on(messageCreateKey, function(message) {
|
177
|
+
// setImmediate(() => {
|
178
|
+
// winston.debug("message.create before");
|
179
|
+
// if (!message.request) {
|
180
|
+
// return;
|
181
|
+
// }
|
182
|
+
// let request_id = message.request.request_id;
|
183
|
+
// let id_project = message.request.id_project;
|
184
|
+
|
185
|
+
|
186
|
+
// //update waiitng time if write an agent (member of participants)
|
187
|
+
// let visitor_sent_last_message = false;
|
188
|
+
// // winston.info(" message.request.snapshot.lead.lead_id: "+ message.request.snapshot.lead.lead_id);
|
189
|
+
// // winston.info(" message.sender: "+ message.sender);
|
190
|
+
|
191
|
+
// if (message.request.snapshot && message.request.snapshot.lead.lead_id == message.sender) {
|
192
|
+
// visitor_sent_last_message = true;
|
193
|
+
// }
|
194
|
+
|
195
|
+
|
196
|
+
|
197
|
+
// // don't work for recursive call
|
198
|
+
// // requestService.incrementMessagesCountByRequestId(message.request._id, message.request.id_project).then(function (savedRequest) {
|
199
|
+
// // winston.info("incremented request", savedRequest);
|
200
|
+
// // });
|
201
|
+
// let clonedmessage = Object.assign({}, message);
|
202
|
+
// delete clonedmessage.request
|
203
|
+
|
204
|
+
|
205
|
+
// let data = {
|
206
|
+
// $push: {
|
207
|
+
// "snapshot.messages.data": {
|
208
|
+
// $each: [ clonedmessage ],
|
209
|
+
// $slice: -30
|
210
|
+
// }
|
211
|
+
// },
|
212
|
+
// $inc : {'snapshot.messages.messages_count' : 1},
|
213
|
+
// "snapshot.messages.visitor_sent_last_message": visitor_sent_last_message,
|
214
|
+
// "snapshot.messages.last_message_timestamp": message.createdAt
|
215
|
+
// };
|
216
|
+
|
217
|
+
// // db.getCollection('requests').find({"$expr": { "$gt": [ "$snapshot.messages.visitor_last_message_timestamp", "$snapshot.messages.agent_last_message_timestamp"]}})
|
218
|
+
|
219
|
+
|
220
|
+
// if (visitor_sent_last_message) {
|
221
|
+
// data["snapshot.messages.visitor_last_message_timestamp"]= message.createdAt;
|
222
|
+
// } else {
|
223
|
+
// data["snapshot.messages.agent_last_message_timestamp"]= message.createdAt;
|
224
|
+
// }
|
225
|
+
// // db.getCollection('requests').updateOne({"request_id":"support-group-630600bfaf7cd942116bc993-3da378ec63924bb9b4934b2835b37a7c"},{"$push":{"snapshot.messages.data":{"$each":["s"],"$slice":-5}}}}})
|
226
|
+
// winston.debug("data", data);
|
227
|
+
|
228
|
+
// return Request
|
229
|
+
// .findOneAndUpdate({request_id: request_id, id_project: id_project}, data, {new: true, upsert:false}, function(err, updatedRequest) {
|
230
|
+
// if (err) {
|
231
|
+
// winston.error(err);
|
232
|
+
// return reject(err);
|
233
|
+
// }
|
234
|
+
// winston.info("Message count +1");
|
235
|
+
|
236
|
+
// });
|
237
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+
|
238
|
+
// });
|
239
|
+
// });
|
240
|
+
|
241
|
+
|
162
242
|
module.exports = messageEvent;
|
package/package.json
CHANGED
@@ -1,7 +1,7 @@
|
|
1
1
|
{
|
2
2
|
"name": "@tiledesk/tiledesk-server",
|
3
3
|
"description": "The Tiledesk server module",
|
4
|
-
"version": "2.3.
|
4
|
+
"version": "2.3.20",
|
5
5
|
"scripts": {
|
6
6
|
"start": "node ./bin/www",
|
7
7
|
"pretest": "mongodb-runner start",
|
@@ -33,9 +33,7 @@
|
|
33
33
|
"@tiledesk-ent/tiledesk-server-dialogflow": "^1.1.6",
|
34
34
|
"@tiledesk-ent/tiledesk-server-jwthistory": "^1.1.9",
|
35
35
|
"@tiledesk-ent/tiledesk-server-payments": "^1.1.6",
|
36
|
-
"@tiledesk-ent/tiledesk-server-queue": "^1.1.11",
|
37
36
|
"@tiledesk-ent/tiledesk-server-request-history": "^1.1.5",
|
38
|
-
"@tiledesk-ent/tiledesk-server-routing-queue": "^1.1.11",
|
39
37
|
"@tiledesk-ent/tiledesk-server-visitorcounter": "^1.1.1",
|
40
38
|
"@tiledesk-ent/tiledesk-server-enterprise": "^1.0.0"
|
41
39
|
},
|
@@ -33,6 +33,12 @@ class PubModulesManager {
|
|
33
33
|
|
34
34
|
this.tilebot = undefined;
|
35
35
|
this.tilebotRoute = undefined;
|
36
|
+
|
37
|
+
this.queue = undefined;
|
38
|
+
|
39
|
+
this.jobsManager = undefined;
|
40
|
+
|
41
|
+
this.routingQueue = undefined;
|
36
42
|
}
|
37
43
|
|
38
44
|
|
@@ -88,6 +94,8 @@ class PubModulesManager {
|
|
88
94
|
init(config) {
|
89
95
|
winston.debug("PubModulesManager init");
|
90
96
|
|
97
|
+
// this.jobsManager = config.jobsManager;
|
98
|
+
|
91
99
|
try {
|
92
100
|
this.appRules = require('./rules/appRules');
|
93
101
|
// this.appRules.start();
|
@@ -128,7 +136,6 @@ class PubModulesManager {
|
|
128
136
|
}
|
129
137
|
|
130
138
|
|
131
|
-
|
132
139
|
try {
|
133
140
|
this.emailNotification = require('./emailNotification');
|
134
141
|
winston.debug("this.emailNotification:"+ this.emailNotification);
|
@@ -203,7 +210,6 @@ class PubModulesManager {
|
|
203
210
|
|
204
211
|
|
205
212
|
|
206
|
-
|
207
213
|
try {
|
208
214
|
this.activityArchiver = require('./activities').activityArchiver;
|
209
215
|
// this.activityArchiver.listen();
|
@@ -282,6 +288,39 @@ class PubModulesManager {
|
|
282
288
|
}
|
283
289
|
|
284
290
|
|
291
|
+
|
292
|
+
|
293
|
+
try {
|
294
|
+
this.queue = require('./queue');
|
295
|
+
winston.debug("this.queue:"+ this.queue);
|
296
|
+
|
297
|
+
winston.info("PubModulesManager initialized queue.");
|
298
|
+
} catch(err) {
|
299
|
+
if (err.code == 'MODULE_NOT_FOUND') {
|
300
|
+
winston.info("PubModulesManager init queue module not found");
|
301
|
+
}else {
|
302
|
+
winston.info("PubModulesManager error initializing init queue module", err);
|
303
|
+
}
|
304
|
+
}
|
305
|
+
|
306
|
+
|
307
|
+
|
308
|
+
|
309
|
+
try {
|
310
|
+
this.routingQueue = require('./routing-queue').listener;
|
311
|
+
// this.routingQueue.listen();
|
312
|
+
winston.debug("this.routingQueue:"+ this.routingQueue);
|
313
|
+
|
314
|
+
winston.info("PubModulesManager routing queue initialized");
|
315
|
+
} catch(err) {
|
316
|
+
if (err.code == 'MODULE_NOT_FOUND') {
|
317
|
+
winston.info("PubModulesManager init routing queue module not found");
|
318
|
+
}else {
|
319
|
+
winston.error("PubModulesManager error initializing init routing queue module", err);
|
320
|
+
}
|
321
|
+
}
|
322
|
+
|
323
|
+
|
285
324
|
}
|
286
325
|
|
287
326
|
start() {
|
@@ -316,9 +355,11 @@ class PubModulesManager {
|
|
316
355
|
|
317
356
|
}
|
318
357
|
|
358
|
+
// job_here
|
319
359
|
if (this.emailNotification) {
|
320
360
|
try {
|
321
361
|
this.emailNotification.requestNotification.listen();
|
362
|
+
// this.jobsManager.listenEmailNotification(this.emailNotification);
|
322
363
|
winston.info("PubModulesManager emailNotification started.");
|
323
364
|
} catch(err) {
|
324
365
|
winston.info("PubModulesManager error starting requestNotification module", err);
|
@@ -334,13 +375,24 @@ class PubModulesManager {
|
|
334
375
|
}
|
335
376
|
}
|
336
377
|
|
337
|
-
|
378
|
+
// job_here
|
338
379
|
if (this.activityArchiver) {
|
339
380
|
try {
|
340
381
|
this.activityArchiver.listen();
|
341
|
-
|
382
|
+
// this.jobsManager.listenActivityArchiver(this.activityArchiver);
|
383
|
+
winston.info("PubModulesManager activityArchiver started");
|
384
|
+
} catch(err) {
|
385
|
+
winston.info("PubModulesManager error starting activityArchiver module", err);
|
386
|
+
}
|
387
|
+
}
|
388
|
+
|
389
|
+
|
390
|
+
if (this.routingQueue) {
|
391
|
+
try {
|
392
|
+
this.routingQueue.listen();
|
393
|
+
winston.info("PubModulesManager routingQueue started");
|
342
394
|
} catch(err) {
|
343
|
-
winston.info("
|
395
|
+
winston.info("PubModulesManager error starting routingQueue module", err);
|
344
396
|
}
|
345
397
|
}
|
346
398
|
|
@@ -0,0 +1,247 @@
|
|
1
|
+
var amqp = require('amqplib/callback_api');
|
2
|
+
var winston = require('../../config/winston');
|
3
|
+
const requestEvent = require('../../event/requestEvent');
|
4
|
+
const messageEvent = require('../../event/messageEvent');
|
5
|
+
const authEvent = require('../../event/authEvent');
|
6
|
+
// https://elements.heroku.com/addons/cloudamqp
|
7
|
+
// https://gist.github.com/carlhoerberg/006b01ac17a0a94859ba#file-reconnect-js
|
8
|
+
// http://www.rabbitmq.com/tutorials/tutorial-one-javascript.html
|
9
|
+
|
10
|
+
// if the connection is closed or fails to be established at all, we will reconnect
|
11
|
+
var amqpConn = null;
|
12
|
+
|
13
|
+
var url = process.env.CLOUDAMQP_URL + "?heartbeat=60" || "amqp://localhost";
|
14
|
+
// attento devi aggiornare configMap di PRE E PROD
|
15
|
+
// var url = process.env.AMQP_URL + "?heartbeat=60" || "amqp://localhost?heartbeat=60";
|
16
|
+
|
17
|
+
var exchange = 'amq.topic';
|
18
|
+
|
19
|
+
function start() {
|
20
|
+
amqp.connect(url, function(err, conn) {
|
21
|
+
if (err) {
|
22
|
+
winston.error("[AMQP]", err.message);
|
23
|
+
return setTimeout(start, 1000);
|
24
|
+
}
|
25
|
+
conn.on("error", function(err) {
|
26
|
+
if (err.message !== "Connection closing") {
|
27
|
+
winston.error("[AMQP] conn error", err);
|
28
|
+
}
|
29
|
+
});
|
30
|
+
conn.on("close", function() {
|
31
|
+
winston.error("[AMQP] reconnecting");
|
32
|
+
return setTimeout(start, 1000);
|
33
|
+
});
|
34
|
+
|
35
|
+
winston.info("[AMQP] connected");
|
36
|
+
amqpConn = conn;
|
37
|
+
|
38
|
+
whenConnected();
|
39
|
+
});
|
40
|
+
}
|
41
|
+
|
42
|
+
function whenConnected() {
|
43
|
+
startPublisher();
|
44
|
+
|
45
|
+
|
46
|
+
let jobWorkerEnabled = false;
|
47
|
+
if (process.env.JOB_WORKER_ENABLED=="true" || process.env.JOB_WORKER_ENABLED == true) {
|
48
|
+
jobWorkerEnabled = true;
|
49
|
+
}
|
50
|
+
winston.info("JobsManager jobWorkerEnabled: "+ jobWorkerEnabled);
|
51
|
+
|
52
|
+
if (jobWorkerEnabled == false) {
|
53
|
+
winston.info("Queue Reconnect start worker");
|
54
|
+
startWorker();
|
55
|
+
} else {
|
56
|
+
winston.info("Queue Reconnect without worker because external worker is enabled");
|
57
|
+
}
|
58
|
+
|
59
|
+
}
|
60
|
+
|
61
|
+
var pubChannel = null;
|
62
|
+
var offlinePubQueue = [];
|
63
|
+
function startPublisher() {
|
64
|
+
amqpConn.createConfirmChannel(function(err, ch) {
|
65
|
+
if (closeOnErr(err)) return;
|
66
|
+
ch.on("error", function(err) {
|
67
|
+
winston.error("[AMQP] channel error", err);
|
68
|
+
});
|
69
|
+
ch.on("close", function() {
|
70
|
+
winston.info("[AMQP] channel closed");
|
71
|
+
});
|
72
|
+
|
73
|
+
pubChannel = ch;
|
74
|
+
while (true) {
|
75
|
+
var m = offlinePubQueue.shift();
|
76
|
+
if (!m) break;
|
77
|
+
publish(m[0], m[1], m[2]);
|
78
|
+
}
|
79
|
+
});
|
80
|
+
}
|
81
|
+
|
82
|
+
// method to publish a message, will queue messages internally if the connection is down and resend later
|
83
|
+
function publish(exchange, routingKey, content) {
|
84
|
+
try {
|
85
|
+
pubChannel.publish(exchange, routingKey, content, { persistent: true },
|
86
|
+
function(err, ok) {
|
87
|
+
if (err) {
|
88
|
+
winston.error("[AMQP] publish", err);
|
89
|
+
offlinePubQueue.push([exchange, routingKey, content]);
|
90
|
+
pubChannel.connection.close();
|
91
|
+
}
|
92
|
+
});
|
93
|
+
} catch (e) {
|
94
|
+
winston.error("[AMQP] publish", e);
|
95
|
+
offlinePubQueue.push([exchange, routingKey, content]);
|
96
|
+
}
|
97
|
+
}
|
98
|
+
|
99
|
+
// A worker that acks messages only if processed succesfully
|
100
|
+
// var channel;
|
101
|
+
function startWorker() {
|
102
|
+
amqpConn.createChannel(function(err, ch) {
|
103
|
+
if (closeOnErr(err)) return;
|
104
|
+
ch.on("error", function(err) {
|
105
|
+
winston.error("[AMQP] channel error", err);
|
106
|
+
});
|
107
|
+
ch.on("close", function() {
|
108
|
+
winston.info("[AMQP] channel closed");
|
109
|
+
});
|
110
|
+
ch.prefetch(10);//leggila da env
|
111
|
+
ch.assertExchange(exchange, 'topic', {
|
112
|
+
durable: true
|
113
|
+
});
|
114
|
+
ch.assertQueue("jobs", { durable: true }, function(err, _ok) {
|
115
|
+
if (closeOnErr(err)) return;
|
116
|
+
ch.bindQueue(_ok.queue, exchange, "request_create", {}, function(err3, oka) {
|
117
|
+
winston.info("Queue bind: "+_ok.queue+ " err: "+err3+ " key: request_create");
|
118
|
+
winston.info("Data queue", oka)
|
119
|
+
});
|
120
|
+
ch.bindQueue(_ok.queue, exchange, "request_update", {}, function(err3, oka) {
|
121
|
+
winston.info("Queue bind: "+_ok.queue+ " err: "+err3+ " key: request_update");
|
122
|
+
winston.info("Data queue", oka)
|
123
|
+
});
|
124
|
+
ch.bindQueue(_ok.queue, exchange, "message_create", {}, function(err3, oka) {
|
125
|
+
winston.info("Queue bind: "+_ok.queue+ " err: "+err3+ " key: message_create");
|
126
|
+
winston.info("Data queue", oka)
|
127
|
+
});
|
128
|
+
ch.bindQueue(_ok.queue, exchange, "project_user_update", {}, function(err3, oka) {
|
129
|
+
winston.info("Queue bind: "+_ok.queue+ " err: "+err3+ " key: project_user_update");
|
130
|
+
winston.info("Data queue", oka)
|
131
|
+
});
|
132
|
+
ch.consume("jobs", processMsg, { noAck: false });
|
133
|
+
winston.info("Worker is started");
|
134
|
+
});
|
135
|
+
|
136
|
+
|
137
|
+
function processMsg(msg) {
|
138
|
+
work(msg, function(ok) {
|
139
|
+
try {
|
140
|
+
if (ok)
|
141
|
+
ch.ack(msg);
|
142
|
+
else
|
143
|
+
ch.reject(msg, true);
|
144
|
+
} catch (e) {
|
145
|
+
closeOnErr(e);
|
146
|
+
}
|
147
|
+
});
|
148
|
+
}
|
149
|
+
});
|
150
|
+
}
|
151
|
+
|
152
|
+
function work(msg, cb) {
|
153
|
+
const message_string = msg.content.toString();
|
154
|
+
const topic = msg.fields.routingKey //.replace(/[.]/g, '/');
|
155
|
+
|
156
|
+
winston.debug("Got msg topic:" + topic);
|
157
|
+
|
158
|
+
winston.debug("Got msg:"+ message_string + " topic:" + topic);
|
159
|
+
|
160
|
+
if (topic === 'request_create') {
|
161
|
+
winston.info("here topic:" + topic);
|
162
|
+
// requestEvent.emit('request.create.queue', msg.content);
|
163
|
+
requestEvent.emit('request.create.queue', JSON.parse(message_string));
|
164
|
+
}
|
165
|
+
if (topic === 'request_update') {
|
166
|
+
winston.info("here topic:" + topic);
|
167
|
+
// requestEvent.emit('request.update.queue', msg.content);
|
168
|
+
requestEvent.emit('request.update.queue', JSON.parse(message_string));
|
169
|
+
}
|
170
|
+
if (topic === 'message_create') {
|
171
|
+
winston.debug("here topic:" + topic);
|
172
|
+
// requestEvent.emit('request.create.queue', msg.content);
|
173
|
+
messageEvent.emit('message.create.queue', JSON.parse(message_string));
|
174
|
+
}
|
175
|
+
if (topic === 'project_user_update') {
|
176
|
+
winston.debug("here topic:" + topic);
|
177
|
+
// requestEvent.emit('request.create.queue', msg.content);
|
178
|
+
authEvent.emit('project_user.update.queue', JSON.parse(message_string));
|
179
|
+
}
|
180
|
+
cb(true);
|
181
|
+
// WebSocket.cb(true);
|
182
|
+
// requestEvent.on(msg.KEYYYYYYY+'.ws', msg.content);
|
183
|
+
}
|
184
|
+
|
185
|
+
|
186
|
+
function closeOnErr(err) {
|
187
|
+
if (!err) return false;
|
188
|
+
winston.error("[AMQP] error", err);
|
189
|
+
amqpConn.close();
|
190
|
+
return true;
|
191
|
+
}
|
192
|
+
|
193
|
+
// setInterval(function() {
|
194
|
+
// var d = new Date();
|
195
|
+
// publish(exchange, "request_create", Buffer.from("work work work: "+d));
|
196
|
+
// publish(exchange, "request_update", Buffer.from("work2 work work: "+d));
|
197
|
+
// }, 1000);
|
198
|
+
|
199
|
+
|
200
|
+
function listen() {
|
201
|
+
|
202
|
+
// http://www.squaremobius.net/amqp.node/channel_api.html
|
203
|
+
// https://docs.parseplatform.org/parse-server/guide/#scalability
|
204
|
+
|
205
|
+
requestEvent.on('request.create', function(request) {
|
206
|
+
setImmediate(() => {
|
207
|
+
winston.info("reconnect request.create")
|
208
|
+
publish(exchange, "request_create", Buffer.from(JSON.stringify(request)));
|
209
|
+
});
|
210
|
+
});
|
211
|
+
|
212
|
+
requestEvent.on('request.update', function(request) {
|
213
|
+
setImmediate(() => {
|
214
|
+
winston.info("reconnect request.update")
|
215
|
+
publish(exchange, "request_update", Buffer.from(JSON.stringify(request)));
|
216
|
+
});
|
217
|
+
});
|
218
|
+
|
219
|
+
|
220
|
+
messageEvent.on('message.create', function(message) {
|
221
|
+
setImmediate(() => {
|
222
|
+
publish(exchange, "message_create", Buffer.from(JSON.stringify(message)));
|
223
|
+
});
|
224
|
+
});
|
225
|
+
|
226
|
+
authEvent.on('project_user.update',function(data) {
|
227
|
+
setImmediate(() => {
|
228
|
+
let user = undefined;
|
229
|
+
if (data.req && data.req.user) { //i think is null from chat21webhook
|
230
|
+
user = data.req.user;
|
231
|
+
}
|
232
|
+
var dat = {updatedProject_userPopulated: data.updatedProject_userPopulated, req: {user: user}}; //remove request
|
233
|
+
publish(exchange, "project_user_update", Buffer.from(JSON.stringify(dat)));
|
234
|
+
});
|
235
|
+
});
|
236
|
+
|
237
|
+
}
|
238
|
+
|
239
|
+
if (process.env.QUEUE_ENABLED === "true") {
|
240
|
+
requestEvent.queueEnabled = true;
|
241
|
+
messageEvent.queueEnabled = true;
|
242
|
+
authEvent.queueEnabled = true;
|
243
|
+
listen();
|
244
|
+
start();
|
245
|
+
winston.info("Queue enabled. endpint: " + url );
|
246
|
+
}
|
247
|
+
|
@@ -0,0 +1,250 @@
|
|
1
|
+
var amqp = require('amqplib/callback_api');
|
2
|
+
var winston = require('../../config/winston');
|
3
|
+
const requestEvent = require('../../event/requestEvent');
|
4
|
+
const messageEvent = require('../../event/messageEvent');
|
5
|
+
const authEvent = require('../../event/authEvent');
|
6
|
+
// https://elements.heroku.com/addons/cloudamqp
|
7
|
+
// https://gist.github.com/carlhoerberg/006b01ac17a0a94859ba#file-reconnect-js
|
8
|
+
// http://www.rabbitmq.com/tutorials/tutorial-one-javascript.html
|
9
|
+
|
10
|
+
// if the connection is closed or fails to be established at all, we will reconnect
|
11
|
+
var amqpConn = null;
|
12
|
+
var url = process.env.CLOUDAMQP_URL + "?heartbeat=60" || "amqp://localhost";
|
13
|
+
// attento devi aggiornare configMap di PRE E PROD
|
14
|
+
// var url = process.env.AMQP_URL + "?heartbeat=60" || "amqp://localhost";
|
15
|
+
|
16
|
+
// MOD0
|
17
|
+
var exchange = 'ws';
|
18
|
+
|
19
|
+
function start() {
|
20
|
+
amqp.connect(url, function(err, conn) {
|
21
|
+
if (err) {
|
22
|
+
winston.error("[AMQP Fanout]", err.message);
|
23
|
+
return setTimeout(start, 1000);
|
24
|
+
}
|
25
|
+
conn.on("error", function(err) {
|
26
|
+
if (err.message !== "Connection closing") {
|
27
|
+
winston.error("[AMQP Fanout] conn error", err);
|
28
|
+
}
|
29
|
+
});
|
30
|
+
conn.on("close", function() {
|
31
|
+
winston.error("[AMQP Fanout] reconnecting");
|
32
|
+
return setTimeout(start, 1000);
|
33
|
+
});
|
34
|
+
|
35
|
+
winston.info("[AMQP Fanout] connected");
|
36
|
+
amqpConn = conn;
|
37
|
+
|
38
|
+
whenConnected();
|
39
|
+
});
|
40
|
+
}
|
41
|
+
|
42
|
+
function whenConnected() {
|
43
|
+
startPublisher();
|
44
|
+
startWorker();
|
45
|
+
}
|
46
|
+
|
47
|
+
var pubChannel = null;
|
48
|
+
var offlinePubQueue = [];
|
49
|
+
function startPublisher() {
|
50
|
+
amqpConn.createConfirmChannel(function(err, ch) {
|
51
|
+
if (closeOnErr(err)) return;
|
52
|
+
ch.on("error", function(err) {
|
53
|
+
winston.error("[AMQP Fanout] channel error", err);
|
54
|
+
});
|
55
|
+
ch.on("close", function() {
|
56
|
+
winston.info("[AMQP Fanout] channel closed");
|
57
|
+
});
|
58
|
+
|
59
|
+
pubChannel = ch;
|
60
|
+
while (true) {
|
61
|
+
var m = offlinePubQueue.shift();
|
62
|
+
if (!m) break;
|
63
|
+
publish(m[0], m[1], m[2]);
|
64
|
+
}
|
65
|
+
});
|
66
|
+
}
|
67
|
+
|
68
|
+
// method to publish a message, will queue messages internally if the connection is down and resend later
|
69
|
+
function publish(exchange, routingKey, content) {
|
70
|
+
try {
|
71
|
+
|
72
|
+
// MOD2
|
73
|
+
// pubChannel.publish('logs', '', Buffer.from('Hello World!'));
|
74
|
+
pubChannel.publish(exchange, routingKey, content, { },
|
75
|
+
// pubChannel.publish(exchange, routingKey, content, { persistent: true },
|
76
|
+
function(err, ok) {
|
77
|
+
if (err) {
|
78
|
+
winston.error("[AMQP Fanout] publish", err);
|
79
|
+
offlinePubQueue.push([exchange, routingKey, content]);
|
80
|
+
pubChannel.connection.close();
|
81
|
+
}
|
82
|
+
});
|
83
|
+
} catch (e) {
|
84
|
+
winston.error("[AMQP Fanout] publish", e);
|
85
|
+
offlinePubQueue.push([exchange, routingKey, content]);
|
86
|
+
}
|
87
|
+
}
|
88
|
+
|
89
|
+
// A worker that acks messages only if processed succesfully
|
90
|
+
// var channel;
|
91
|
+
function startWorker() {
|
92
|
+
amqpConn.createChannel(function(err, ch) {
|
93
|
+
if (closeOnErr(err)) return;
|
94
|
+
ch.on("error", function(err) {
|
95
|
+
winston.error("[AMQP Fanout] channel error", err);
|
96
|
+
});
|
97
|
+
ch.on("close", function() {
|
98
|
+
winston.info("[AMQP Fanout] channel closed");
|
99
|
+
});
|
100
|
+
ch.prefetch(10);//leggila da env
|
101
|
+
|
102
|
+
// ch.assertExchange(exchange, 'topic', {
|
103
|
+
// durable: true
|
104
|
+
// });
|
105
|
+
|
106
|
+
// MOD1
|
107
|
+
ch.assertExchange(exchange, 'fanout', {durable: false});
|
108
|
+
|
109
|
+
//MOD3
|
110
|
+
ch.assertQueue('', {exclusive: true}, function(err, _ok) {
|
111
|
+
// ch.assertQueue("jobs", { durable: true }, function(err, _ok) {
|
112
|
+
|
113
|
+
if (closeOnErr(err)) return;
|
114
|
+
|
115
|
+
//MOD4
|
116
|
+
ch.bindQueue(_ok.queue, exchange, '', {}, function(err3, oka) {
|
117
|
+
winston.info("Queue Fanout bind: "+_ok.queue+ " err: "+err3);
|
118
|
+
winston.info("Data Queue", oka)
|
119
|
+
});
|
120
|
+
|
121
|
+
// ch.bindQueue(_ok.queue, exchange, "request_create", {}, function(err3, oka) {
|
122
|
+
// console.log("queue bind: "+_ok.queue+ " err: "+err3+ " key: request_create");
|
123
|
+
// console.log("data queue", oka)
|
124
|
+
// });
|
125
|
+
// ch.bindQueue(_ok.queue, exchange, "request_update", {}, function(err3, oka) {
|
126
|
+
// console.log("queue bind: "+_ok.queue+ " err: "+err3+ " key: request_update");
|
127
|
+
// console.log("data queue", oka)
|
128
|
+
// });
|
129
|
+
// ch.bindQueue(_ok.queue, exchange, "message_create", {}, function(err3, oka) {
|
130
|
+
// console.log("queue bind: "+_ok.queue+ " err: "+err3+ " key: message_create");
|
131
|
+
// console.log("data queue", oka)
|
132
|
+
// });
|
133
|
+
// ch.bindQueue(_ok.queue, exchange, "project_user_update", {}, function(err3, oka) {
|
134
|
+
// console.log("queue bind: "+_ok.queue+ " err: "+err3+ " key: project_user_update");
|
135
|
+
// console.log("data queue", oka)
|
136
|
+
// });
|
137
|
+
ch.consume(_ok.queue, processMsg, { noAck: false });
|
138
|
+
winston.info("Worker Fanout is started");
|
139
|
+
});
|
140
|
+
|
141
|
+
|
142
|
+
function processMsg(msg) {
|
143
|
+
work(msg, function(ok) {
|
144
|
+
try {
|
145
|
+
if (ok)
|
146
|
+
ch.ack(msg);
|
147
|
+
else
|
148
|
+
ch.reject(msg, true);
|
149
|
+
} catch (e) {
|
150
|
+
closeOnErr(e);
|
151
|
+
}
|
152
|
+
});
|
153
|
+
}
|
154
|
+
});
|
155
|
+
}
|
156
|
+
|
157
|
+
function work(msg, cb) {
|
158
|
+
const message_string = msg.content.toString();
|
159
|
+
const topic = msg.fields.routingKey //.replace(/[.]/g, '/');
|
160
|
+
|
161
|
+
winston.debug("Got Fanout msg topic:" + topic);
|
162
|
+
|
163
|
+
winston.debug("Got Fanout msg:"+ message_string + " topic:" + topic);
|
164
|
+
|
165
|
+
if (topic === 'request_create') {
|
166
|
+
winston.debug("here topic:" + topic);
|
167
|
+
winston.info("reconnect request.update")
|
168
|
+
requestEvent.emit('request.create.queue.pubsub', JSON.parse(message_string));
|
169
|
+
}
|
170
|
+
if (topic === 'request_update') {
|
171
|
+
winston.debug("here topic:" + topic);
|
172
|
+
requestEvent.emit('request.update.queue.pubsub', JSON.parse(message_string));
|
173
|
+
}
|
174
|
+
if (topic === 'message_create') {
|
175
|
+
winston.debug("here topic:" + topic);
|
176
|
+
messageEvent.emit('message.create.queue.pubsub', JSON.parse(message_string));
|
177
|
+
}
|
178
|
+
if (topic === 'project_user_update') {
|
179
|
+
winston.debug("here topic:" + topic);
|
180
|
+
authEvent.emit('project_user.update.queue.pubsub', JSON.parse(message_string));
|
181
|
+
}
|
182
|
+
cb(true);
|
183
|
+
// WebSocket.cb(true);
|
184
|
+
// requestEvent.on(msg.KEYYYYYYY+'.ws', msg.content);
|
185
|
+
}
|
186
|
+
|
187
|
+
|
188
|
+
function closeOnErr(err) {
|
189
|
+
if (!err) return false;
|
190
|
+
winston.error("[AMQP Fanout] error", err);
|
191
|
+
amqpConn.close();
|
192
|
+
return true;
|
193
|
+
}
|
194
|
+
|
195
|
+
// setInterval(function() {
|
196
|
+
// var d = new Date();
|
197
|
+
// publish(exchange, "request_create", Buffer.from("work work work: "+d));
|
198
|
+
// }, 10000);
|
199
|
+
|
200
|
+
|
201
|
+
|
202
|
+
// http://www.squaremobius.net/amqp.node/channel_api.html
|
203
|
+
// https://docs.parseplatform.org/parse-server/guide/#scalability
|
204
|
+
|
205
|
+
|
206
|
+
|
207
|
+
function listen() {
|
208
|
+
|
209
|
+
requestEvent.on('request.create', function(request) {
|
210
|
+
setImmediate(() => {
|
211
|
+
publish(exchange, "request_create", Buffer.from(JSON.stringify(request)));
|
212
|
+
});
|
213
|
+
});
|
214
|
+
|
215
|
+
requestEvent.on('request.update', function(request) {
|
216
|
+
setImmediate(() => {
|
217
|
+
publish(exchange, "request_update", Buffer.from(JSON.stringify(request)));
|
218
|
+
});
|
219
|
+
});
|
220
|
+
|
221
|
+
|
222
|
+
messageEvent.on('message.create', function(message) {
|
223
|
+
setImmediate(() => {
|
224
|
+
publish(exchange, "message_create", Buffer.from(JSON.stringify(message)));
|
225
|
+
});
|
226
|
+
});
|
227
|
+
|
228
|
+
authEvent.on('project_user.update',function(data) {
|
229
|
+
setImmediate(() => {
|
230
|
+
|
231
|
+
let user = undefined;
|
232
|
+
if (data.req && data.req.user) { //i think is null from chat21webhook
|
233
|
+
user = data.req.user;
|
234
|
+
}
|
235
|
+
var dat = {updatedProject_userPopulated: data.updatedProject_userPopulated, req: {user: user}}; //remove request
|
236
|
+
|
237
|
+
publish(exchange, "project_user_update", Buffer.from(JSON.stringify(dat)));
|
238
|
+
});
|
239
|
+
});
|
240
|
+
}
|
241
|
+
|
242
|
+
if (process.env.QUEUE_ENABLED === "true") {
|
243
|
+
requestEvent.queueEnabled = true;
|
244
|
+
messageEvent.queueEnabled = true;
|
245
|
+
authEvent.queueEnabled = true;
|
246
|
+
listen();
|
247
|
+
start();
|
248
|
+
winston.info("Queue Fanout enabled. endpint: " + url );
|
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|
+
}
|
250
|
+
|
@@ -0,0 +1,328 @@
|
|
1
|
+
const projectEvent = require('../../event/projectEvent');
|
2
|
+
const departmentEvent = require('../../event/departmentEvent');
|
3
|
+
const authEvent = require('../../event/authEvent');
|
4
|
+
const requestEvent = require('../../event/requestEvent');
|
5
|
+
var Request = require('../../models/request');
|
6
|
+
var Project = require('../../models/project');
|
7
|
+
var Project_user = require('../../models/project_user');
|
8
|
+
var winston = require('../../config/winston');
|
9
|
+
|
10
|
+
var ProjectUserUtil = require("../../utils/project_userUtil");
|
11
|
+
|
12
|
+
// var request = require('retry-request', {
|
13
|
+
// request: require('request')
|
14
|
+
// });
|
15
|
+
|
16
|
+
// TODO riabilitare questo
|
17
|
+
|
18
|
+
// const ROUTE_QUEUE_ENDPOINT = process.env.ROUTE_QUEUE_ENDPOINT;
|
19
|
+
// winston.debug("ROUTE_QUEUE_ENDPOINT: " + ROUTE_QUEUE_ENDPOINT);
|
20
|
+
|
21
|
+
// if (ROUTE_QUEUE_ENDPOINT) {
|
22
|
+
// winston.info("Route queue endpoint: " + ROUTE_QUEUE_ENDPOINT);
|
23
|
+
// } else {
|
24
|
+
// winston.info("Route queue endpoint not configured");
|
25
|
+
// }
|
26
|
+
|
27
|
+
|
28
|
+
class Listener {
|
29
|
+
|
30
|
+
|
31
|
+
constructor() {
|
32
|
+
this.enabled = true;
|
33
|
+
if (process.env.ROUTE_QUEUE_ENABLED=="false" || process.env.ROUTE_QUEUE_ENABLED==false) {
|
34
|
+
this.enabled = false;
|
35
|
+
}
|
36
|
+
winston.debug("Listener this.enabled: "+ this.enabled);
|
37
|
+
}
|
38
|
+
|
39
|
+
nextOperator(array, index) {
|
40
|
+
// console.log('array: ', array);
|
41
|
+
// console.log('index: ' + index);
|
42
|
+
|
43
|
+
index = index || 0;
|
44
|
+
|
45
|
+
if (array === undefined || array === null)
|
46
|
+
array = [];
|
47
|
+
else if (!Array.isArray(array))
|
48
|
+
throw new Error('Expecting argument to RoundRound to be an Array');
|
49
|
+
|
50
|
+
// return function () {
|
51
|
+
index++;
|
52
|
+
if (index >= array.length) index = 0;
|
53
|
+
// console.log('index: ' + index);
|
54
|
+
return array[index];
|
55
|
+
// };
|
56
|
+
}
|
57
|
+
|
58
|
+
// db.getCollection('project_users').find({"number_assigned_requests" : {"$lt":0}}).count()
|
59
|
+
|
60
|
+
|
61
|
+
updateProjectUser(id_user, id_project, operation) {
|
62
|
+
winston.debug("updateProjectUser start");
|
63
|
+
return Project_user
|
64
|
+
.findOneAndUpdate({id_user: id_user, id_project: id_project}, {$inc : {'number_assigned_requests' : operation}}, {new: true, upsert:false}, function(err, updatedPU) {
|
65
|
+
if (err) {
|
66
|
+
return winston.error(err);
|
67
|
+
}
|
68
|
+
winston.debug("number_assigned_requests +1 :" + updatedPU.id);
|
69
|
+
|
70
|
+
updatedPU.populate({path:'id_user', select:{'firstname':1, 'lastname':1}},function (err, updatedProject_userPopulated){
|
71
|
+
|
72
|
+
var pu = updatedProject_userPopulated.toJSON();
|
73
|
+
|
74
|
+
return Project.findById(id_project).exec(function(err, project) {
|
75
|
+
pu.isBusy = ProjectUserUtil.isBusy(updatedProject_userPopulated, project.settings && project.settings.max_agent_assigned_chat);
|
76
|
+
winston.debug("pu.isBusy: "+ pu.isBusy);
|
77
|
+
authEvent.emit('project_user.update', {updatedProject_userPopulated:pu, req: undefined, skipArchive: true});
|
78
|
+
})
|
79
|
+
|
80
|
+
});
|
81
|
+
|
82
|
+
});
|
83
|
+
}
|
84
|
+
|
85
|
+
updateParticipatingProjectUsers(request, operation) {
|
86
|
+
winston.debug("request.participatingAgents", request.participatingAgents);
|
87
|
+
if (request.participatingAgents.length>0) {
|
88
|
+
request.participatingAgents.forEach(user => {
|
89
|
+
winston.debug("request.participatingAgents user",user); //it is a user and not a project_user
|
90
|
+
this.updateProjectUser(user.id, request.id_project, operation);
|
91
|
+
});
|
92
|
+
}
|
93
|
+
}
|
94
|
+
|
95
|
+
listen() {
|
96
|
+
|
97
|
+
if (this.enabled==true) {
|
98
|
+
winston.info("Route queue Listener listen");
|
99
|
+
} else {
|
100
|
+
return winston.info("Route queue Listener disabled");
|
101
|
+
}
|
102
|
+
|
103
|
+
var that = this;
|
104
|
+
|
105
|
+
// TODO fai versione che passa anche project
|
106
|
+
requestEvent.on('request.create', async (request) => {
|
107
|
+
setImmediate(() => {
|
108
|
+
this.updateParticipatingProjectUsers(request, +1);
|
109
|
+
});
|
110
|
+
});
|
111
|
+
|
112
|
+
// TODO usa versione complete con project per evitare query??
|
113
|
+
requestEvent.on('request.close', async (request) => {
|
114
|
+
setImmediate(() => {
|
115
|
+
this.updateParticipatingProjectUsers(request, -1);
|
116
|
+
});
|
117
|
+
});
|
118
|
+
|
119
|
+
|
120
|
+
requestEvent.on('request.participants.join', async (data) => {
|
121
|
+
var request = data.request;
|
122
|
+
var member = data.member;
|
123
|
+
setImmediate(() => {
|
124
|
+
this.updateProjectUser(member, request.id_project, 1);
|
125
|
+
});
|
126
|
+
});
|
127
|
+
|
128
|
+
requestEvent.on('request.participants.leave', async (data) => {
|
129
|
+
var request = data.request;
|
130
|
+
var member = data.member;
|
131
|
+
setImmediate(() => {
|
132
|
+
this.updateProjectUser(member, request.id_project, -1);
|
133
|
+
});
|
134
|
+
});
|
135
|
+
|
136
|
+
requestEvent.on('request.participants.update', async (data) => {
|
137
|
+
var request = data.request;
|
138
|
+
var removedParticipants = data.removedParticipants;
|
139
|
+
var addedParticipants = data.addedParticipants;
|
140
|
+
|
141
|
+
setImmediate(() => {
|
142
|
+
|
143
|
+
addedParticipants.forEach(participant => {
|
144
|
+
winston.debug('addedParticipants participant', participant);
|
145
|
+
this.updateProjectUser(participant, request.id_project, 1);
|
146
|
+
});
|
147
|
+
|
148
|
+
removedParticipants.forEach(participant => {
|
149
|
+
winston.debug('removedParticipants participant', participant);
|
150
|
+
this.updateProjectUser(participant, request.id_project, -1);
|
151
|
+
});
|
152
|
+
|
153
|
+
});
|
154
|
+
});
|
155
|
+
|
156
|
+
departmentEvent.on('operator.select.base2', async (res) => {
|
157
|
+
// departmentEvent.prependListener('operator.select', async (data) => {
|
158
|
+
|
159
|
+
var operatorsResult = res.result;
|
160
|
+
winston.info('operator.select.base2 res', res);
|
161
|
+
|
162
|
+
|
163
|
+
var disableWebHookCall = res.disableWebHookCall;
|
164
|
+
winston.debug("operator.select.base2 disableWebHookCall: "+ disableWebHookCall);
|
165
|
+
|
166
|
+
if (disableWebHookCall===true) {
|
167
|
+
winston.debug("operator.select.base2 disableWebHookCall enabled: "+ disableWebHookCall);
|
168
|
+
// return callNextEvent('operator.select', res);
|
169
|
+
return res.resolve(operatorsResult);
|
170
|
+
|
171
|
+
}
|
172
|
+
|
173
|
+
|
174
|
+
|
175
|
+
|
176
|
+
|
177
|
+
|
178
|
+
|
179
|
+
|
180
|
+
var project = operatorsResult.project;
|
181
|
+
var max_agent_assigned_chat = undefined;
|
182
|
+
|
183
|
+
|
184
|
+
// console.log("project: ", project);
|
185
|
+
|
186
|
+
if (project && project.settings && project.settings.chat_limit_on && project.settings.max_agent_assigned_chat) {
|
187
|
+
max_agent_assigned_chat = project.settings.max_agent_assigned_chat;
|
188
|
+
winston.debug('operator.select max_agent_assigned_chat: '+max_agent_assigned_chat);
|
189
|
+
|
190
|
+
} else {
|
191
|
+
winston.debug("chat_limit_on not defined calling next ");
|
192
|
+
return departmentEvent.callNextEvent('operator.select', res);
|
193
|
+
}
|
194
|
+
|
195
|
+
|
196
|
+
|
197
|
+
|
198
|
+
// winston.info('qui', operatorsResult.available_agents.length);
|
199
|
+
operatorsResult.available_agents_request = [];
|
200
|
+
|
201
|
+
if (operatorsResult && operatorsResult.available_agents && operatorsResult.available_agents.length > 0) {
|
202
|
+
|
203
|
+
// winston.info('qui1');
|
204
|
+
// qui1000
|
205
|
+
var query = {id_project: operatorsResult.id_project, status: {$lt:1000}};
|
206
|
+
// asyncForEach(operatorsResult.available_agents, async (aa) => {
|
207
|
+
for (const aa of operatorsResult.available_agents) {
|
208
|
+
query.participants = aa.id_user._id.toString();// attento qui
|
209
|
+
winston.debug("department operators query:" , query);
|
210
|
+
|
211
|
+
|
212
|
+
// questa cosa nn va bene. nn puoi usare ? number_assigned_requests??
|
213
|
+
var count = await Request.countDocuments(query);
|
214
|
+
winston.debug("department operators count: "+ count);
|
215
|
+
operatorsResult.available_agents_request.push({project_user: aa, openRequetsCount : count});
|
216
|
+
|
217
|
+
}
|
218
|
+
|
219
|
+
}
|
220
|
+
|
221
|
+
|
222
|
+
|
223
|
+
|
224
|
+
|
225
|
+
|
226
|
+
var available_agents_request = operatorsResult.available_agents_request;
|
227
|
+
var available_agents_not_busy = [];
|
228
|
+
if (available_agents_request && available_agents_request.length>0) {
|
229
|
+
for (const aa of available_agents_request) {
|
230
|
+
// console.log("aa.openRequetsCount ", aa.openRequetsCount, " for:", aa.project_user.id_user);
|
231
|
+
|
232
|
+
var maxAssignedchatForUser = max_agent_assigned_chat;
|
233
|
+
|
234
|
+
var max_agent_assigned_chat_specific_user = aa.project_user.max_assigned_chat;
|
235
|
+
// console.log("max_agent_assigned_chat_specific_user: ", max_agent_assigned_chat_specific_user);
|
236
|
+
|
237
|
+
if (max_agent_assigned_chat_specific_user && max_agent_assigned_chat_specific_user!=-1 ) {
|
238
|
+
maxAssignedchatForUser = max_agent_assigned_chat_specific_user;
|
239
|
+
}
|
240
|
+
|
241
|
+
winston.debug("maxAssignedchatForUser: "+ maxAssignedchatForUser);
|
242
|
+
|
243
|
+
if (aa.openRequetsCount < maxAssignedchatForUser) {
|
244
|
+
winston.debug("adding "+ aa.project_user.id_user+ " with openRequetsCount: "+ aa.openRequetsCount +" and with maxAssignedchatForUser " + maxAssignedchatForUser +" to available_agents_not_busy" );
|
245
|
+
available_agents_not_busy.push(aa.project_user);
|
246
|
+
}
|
247
|
+
}
|
248
|
+
} else {
|
249
|
+
winston.debug("available_agents_request not defined");
|
250
|
+
}
|
251
|
+
|
252
|
+
winston.debug("available_agents_not_busy", available_agents_not_busy);
|
253
|
+
|
254
|
+
|
255
|
+
|
256
|
+
// TODO non riassegnare allo stesso utente usa history oppure lastabandonedby in attributes
|
257
|
+
// in project_user sengni il numero di abandoni se uguale a psettng lo metto offline
|
258
|
+
winston.debug("res.context",res.context);
|
259
|
+
|
260
|
+
winston.debug("res.context.request.attributes",res.context.request.attributes);
|
261
|
+
|
262
|
+
if (res.context && res.context.request && res.context.request &&
|
263
|
+
res.context.request.attributes && res.context.request.attributes.abandoned_by_project_users ) { //&& res.context.request.attributes.queue_important==false (vip sla continuo reassign)
|
264
|
+
|
265
|
+
// var abandoned_by_project_users= {"5ecd44cfa3f5670034109b44":true,"5ecd56a10e7d2d00343203cc":true}
|
266
|
+
|
267
|
+
winston.debug("res.context.request.attributes.abandoned_by_project_users: ", res.context.request.attributes.abandoned_by_project_users );
|
268
|
+
|
269
|
+
var abandoned_by_project_usersAsArray = Object.keys(res.context.request.attributes.abandoned_by_project_users);
|
270
|
+
|
271
|
+
if (abandoned_by_project_usersAsArray.length>0 ) {
|
272
|
+
winston.debug("abandoned_by_project_usersAsArray", abandoned_by_project_usersAsArray);
|
273
|
+
|
274
|
+
var available_agents_not_busy = available_agents_not_busy.filter(projectUser=> !abandoned_by_project_usersAsArray.includes(projectUser._id.toString()))
|
275
|
+
|
276
|
+
winston.debug("available_agents_not_busy after: ", available_agents_not_busy );
|
277
|
+
}
|
278
|
+
}
|
279
|
+
|
280
|
+
// if (res.context && res.context.request && res.context.request &&
|
281
|
+
// res.context.request.attributes && res.context.request.attributes.last_abandoned_by ) {
|
282
|
+
// winston.debug("res.context.request.attributes.last_abandoned_by: "+res.context.request.attributes.last_abandoned_by );
|
283
|
+
// let last_abandoned_by_index = available_agents_not_busy.findIndex(projectUser => projectUser._id.toString() === res.context.request.attributes.last_abandoned_by);
|
284
|
+
// winston.debug("last_abandoned_by_index: "+last_abandoned_by_index );
|
285
|
+
// if (last_abandoned_by_index>-1) {
|
286
|
+
// available_agents_not_busy.splice(last_abandoned_by_index, 1);
|
287
|
+
// winston.debug("available_agents_not_busy after", available_agents_not_busy );
|
288
|
+
// }
|
289
|
+
|
290
|
+
// }
|
291
|
+
|
292
|
+
|
293
|
+
var lastOperatorId = operatorsResult.lastOperatorId;
|
294
|
+
|
295
|
+
let lastOperatorIndex = available_agents_not_busy.findIndex(projectUser => projectUser.id_user.toString() === lastOperatorId);
|
296
|
+
winston.debug("lastOperatorIndex: "+ lastOperatorIndex);
|
297
|
+
var nextOper = that.nextOperator(available_agents_not_busy, lastOperatorIndex);
|
298
|
+
// console.log("nextOper: ", nextOper);
|
299
|
+
var nextOperatorId = undefined;
|
300
|
+
if (nextOper && nextOper.id_user) {
|
301
|
+
nextOperatorId = nextOper.id_user;
|
302
|
+
winston.verbose("nextOperatorId: "+ nextOperatorId);
|
303
|
+
|
304
|
+
operatorsResult.operators = [{id_user: nextOperatorId}];
|
305
|
+
|
306
|
+
// return resolve(result);
|
307
|
+
} else {
|
308
|
+
winston.debug("nextOper is not defined");
|
309
|
+
operatorsResult.operators = [];
|
310
|
+
// return resolve(result);
|
311
|
+
}
|
312
|
+
|
313
|
+
|
314
|
+
return departmentEvent.callNextEvent('operator.select', res);
|
315
|
+
|
316
|
+
|
317
|
+
|
318
|
+
});
|
319
|
+
|
320
|
+
|
321
|
+
}
|
322
|
+
|
323
|
+
}
|
324
|
+
|
325
|
+
var listener = new Listener();
|
326
|
+
|
327
|
+
|
328
|
+
module.exports = listener;
|
@@ -24,6 +24,7 @@ var licenseKey = process.env.LICENSE_KEY;
|
|
24
24
|
if (licenseKey) {
|
25
25
|
var maskedLicenseKey = MaskData.maskPhone(licenseKey, maskOptions);
|
26
26
|
winston.info("LicenseKey: " + maskedLicenseKey);
|
27
|
+
// winston.info("LicenseKey: " + licenseKey);
|
27
28
|
}
|
28
29
|
|
29
30
|
class ModulesManager {
|
@@ -38,8 +39,8 @@ class ModulesManager {
|
|
38
39
|
this.dialogflowListener = undefined;
|
39
40
|
this.requestHistoryArchiver = undefined;
|
40
41
|
this.requestHistoryRoute = undefined;
|
41
|
-
this.routingQueue = undefined;
|
42
|
-
this.queue = undefined;
|
42
|
+
// this.routingQueue = undefined;
|
43
|
+
// this.queue = undefined;
|
43
44
|
this.cache = undefined;
|
44
45
|
this.visitorCounterRoute = undefined;
|
45
46
|
this.visitorCounterMiddleware = undefined;
|
@@ -216,34 +217,34 @@ class ModulesManager {
|
|
216
217
|
}
|
217
218
|
|
218
219
|
|
219
|
-
try {
|
220
|
-
|
221
|
-
|
222
|
-
|
220
|
+
// try {
|
221
|
+
// this.routingQueue = require('@tiledesk-ent/tiledesk-server-routing-queue').listener;
|
222
|
+
// // this.routingQueue.listen();
|
223
|
+
// winston.debug("this.routingQueue:"+ this.routingQueue);
|
223
224
|
|
224
|
-
|
225
|
-
} catch(err) {
|
226
|
-
|
227
|
-
|
228
|
-
|
229
|
-
|
230
|
-
|
231
|
-
}
|
225
|
+
// winston.info("ModulesManager routing queue initialized");
|
226
|
+
// } catch(err) {
|
227
|
+
// if (err.code == 'MODULE_NOT_FOUND') {
|
228
|
+
// winston.info("ModulesManager init routing queue module not found");
|
229
|
+
// }else {
|
230
|
+
// winston.error("ModulesManager error initializing init routing queue module", err);
|
231
|
+
// }
|
232
|
+
// }
|
232
233
|
|
233
234
|
|
234
235
|
|
235
|
-
try {
|
236
|
-
|
237
|
-
|
236
|
+
// try {
|
237
|
+
// this.queue = require('@tiledesk-ent/tiledesk-server-queue');
|
238
|
+
// winston.debug("this.queue:"+ this.queue);
|
238
239
|
|
239
|
-
|
240
|
-
} catch(err) {
|
241
|
-
|
242
|
-
|
243
|
-
|
244
|
-
|
245
|
-
|
246
|
-
}
|
240
|
+
// winston.info("ModulesManager queue initialized");
|
241
|
+
// } catch(err) {
|
242
|
+
// if (err.code == 'MODULE_NOT_FOUND') {
|
243
|
+
// winston.info("ModulesManager init queue module not found");
|
244
|
+
// }else {
|
245
|
+
// winston.error("ModulesManager error initializing init queue module", err);
|
246
|
+
// }
|
247
|
+
// }
|
247
248
|
|
248
249
|
|
249
250
|
try {
|
@@ -329,14 +330,14 @@ class ModulesManager {
|
|
329
330
|
winston.info("ModulesManager error starting requestHistoryArchiver module", err);
|
330
331
|
}
|
331
332
|
}
|
332
|
-
if (this.routingQueue) {
|
333
|
-
|
334
|
-
|
335
|
-
|
336
|
-
|
337
|
-
|
338
|
-
|
339
|
-
}
|
333
|
+
// if (this.routingQueue) {
|
334
|
+
// try {
|
335
|
+
// this.routingQueue.listen();
|
336
|
+
// winston.info("ModulesManager routingQueue started");
|
337
|
+
// } catch(err) {
|
338
|
+
// winston.info("ModulesManager error starting routingQueue module", err);
|
339
|
+
// }
|
340
|
+
// }
|
340
341
|
if (this.dialogflowListener) {
|
341
342
|
try {
|
342
343
|
this.dialogflowListener.listen();
|