@tiledesk/tiledesk-server 2.3.1 → 2.3.4

package/routes/public-request.js

@@ -3,10 +3,22 @@ var router = express.Router();
 var Message = require("../models/message");
 var Request = require("../models/request");
 var User = require("../models/user");
-var Project = require("../models/project");
-var emailService = require("../services/emailService");
 var winston = require('../config/winston');
 
+var fonts = {
+	Roboto: {
+		normal: 'fonts/Roboto-Regular.ttf',
+		bold: 'fonts/Roboto-Medium.ttf',
+		italics: 'fonts/Roboto-Italic.ttf',
+		bolditalics: 'fonts/Roboto-MediumItalic.ttf'
+	}
+};
+
+var PdfPrinter = require('pdfmake');
+var printer = new PdfPrinter(fonts);
+// var fs = require('fs');
+
+
 
 
 
@@ -49,6 +61,131 @@ var winston = require('../config/winston');
   });
 
 
+  router.get('/:requestid/messages.csv', function(req, res) {
+  
+    winston.debug(req.params);
+    winston.debug("here");    
+    return Message.find({"recipient": req.params.requestid}).sort({createdAt: 'asc'}).lean().exec(function(err, messages) { 
+      if (err) {
+        return res.status(500).send({success: false, msg: 'Error getting object.'});
+      }
+
+      if(!messages){
+        return res.status(404).send({success: false, msg: 'Object not found.'});
+      }
+
+      messages.forEach(function(element) {
+
+        var channel_name = "";
+        if (element.channel && element.channel.name) {
+          channel_name = element.channel.name;
+        }
+        delete element.channel;
+        element.channel_name = channel_name;
+
+        delete element.attributes;
+      });
+
+      return res.csv(messages, true);
+    });
+
+  });
+
+
+  router.get('/:requestid/messages.txt', function(req, res) {
+  
+    winston.debug(req.params);
+    winston.debug("here");    
+    return Message.find({"recipient": req.params.requestid}).sort({createdAt: 'asc'}).exec(function(err, messages) { 
+      if (err) {
+        return res.status(500).send({success: false, msg: 'Error getting object.'});
+      }
+
+      if(!messages){
+        return res.status(404).send({success: false, msg: 'Object not found.'});
+      }
+      
+
+      var text = "Chat transcript:\n" //+ req.project.name;
+      
+      messages.forEach(function(element) {
+        text = text + "[ " + element.createdAt.toLocaleString('en', { timeZone: 'UTC' })+ "] " + element.senderFullname + ": " + element.text + "\n";
+      });
+    
+
+      res.set({"Content-Disposition":"attachment; filename=\"transcript.txt\""});
+      res.send(text);
+    });
+
+  });
+
+
+
+  router.get('/:requestid/messages.pdf', function(req, res) {
+
+
+    winston.debug(req.params);
+    winston.debug("here");    
+    return Message.find({"recipient": req.params.requestid}).sort({createdAt: 'asc'}).exec(function(err, messages) { 
+      if (err) {
+        return res.status(500).send({success: false, msg: 'Error getting object.'});
+      }
+
+
+      if(!messages){
+        return res.status(404).send({success: false, msg: 'Object not found.'});
+      }
+
+
+      var docDefinition = {
+        content: [
+          { text: 'Chat Transcript', style: 'header' },
+          {
+            ul: [
+              // 'item 1',
+              // 'item 2',
+              // 'item 3'
+            ]
+          },
+          
+        ],
+        styles: {
+          header: {
+            bold: true,
+            fontSize: 15
+          }
+        },
+        defaultStyle: {
+          fontSize: 12
+        }
+      };
+
+      
+
+      messages.forEach(function(element) {
+        docDefinition.content[1].ul.push("[ " + element.createdAt.toLocaleString('en', { timeZone: 'UTC' })+ "] " + element.senderFullname + ": " + element.text );
+      });
+
+      console.log(docDefinition);
+   
+    var pdfDoc = printer.createPdfKitDocument(docDefinition);
+    // pdfDoc.pipe(fs.createWriteStream('lists.pdf'));
+
+    res.setHeader('Content-Type', 'application/pdf');
+    res.setHeader('Content-Disposition', 'attachment; filename=transcript.pdf');
+            
+
+    pdfDoc.pipe(res);
+    pdfDoc.end();
+
+
+      
+    });
+
+  });
+
+
+
   router.get('/:requestid/messages-user.html', function(req, res) {
   
     winston.debug(req.params);
@@ -60,6 +197,7 @@ var winston = require('../config/winston');
 
       var messages = messages.filter(m => m.sender != "system" );
 
+
       //skip info message
       if(!messages){
         return res.status(404).send({success: false, msg: 'Object not found.'});
@@ -70,4 +208,138 @@ var winston = require('../config/winston');
 
   });
 
+
+
+  router.get('/:requestid/messages-user.txt', function(req, res) {
+  
+    winston.debug(req.params);
+    winston.debug("here");    
+    return Message.find({"recipient": req.params.requestid}).sort({createdAt: 'asc'}).exec(function(err, messages) { 
+      if (err) {
+        return res.status(500).send({success: false, msg: 'Error getting object.'});
+      }
+
+      if(!messages){
+        return res.status(404).send({success: false, msg: 'Object not found.'});
+      }
+      
+
+      var messages = messages.filter(m => m.sender != "system" );
+
+      var text = "Chat transcript:\n" //+ req.project.name;
+
+      messages.forEach(function(element) {
+        text = text + "[ " + element.createdAt.toLocaleString('en', { timeZone: 'UTC' })+ "] " + element.senderFullname + ": " + element.text + "\n";
+      });
+    
+
+      res.set({"Content-Disposition":"attachment; filename=\"transcript.txt\""});
+      res.send(text);
+    });
+
+  });
+
+
+  router.get('/:requestid/messages-user.pdf', function(req, res) {
+
+
+    winston.debug(req.params);
+    winston.debug("here");    
+    return Message.find({"recipient": req.params.requestid}).sort({createdAt: 'asc'}).exec(function(err, messages) { 
+      if (err) {
+        return res.status(500).send({success: false, msg: 'Error getting object.'});
+      }
+
+      var messages = messages.filter(m => m.sender != "system" );
+
+
+      //skip info message
+      if(!messages){
+        return res.status(404).send({success: false, msg: 'Object not found.'});
+      }
+
+
+      var docDefinition = {
+        content: [
+          { text: 'Chat Transcript', style: 'header' },
+          {
+            ul: [
+              // 'item 1',
+              // 'item 2',
+              // 'item 3'
+            ]
+          },
+          
+        ],
+        styles: {
+          header: {
+            bold: true,
+            fontSize: 15
+          }
+        },
+        defaultStyle: {
+          fontSize: 12
+        }
+      };
+
+      
+
+      messages.forEach(function(element) {
+        docDefinition.content[1].ul.push("[ " + element.createdAt.toLocaleString('en', { timeZone: 'UTC' })+ "] " + element.senderFullname + ": " + element.text );
+      });
+
+      console.log(docDefinition);
+   
+    var pdfDoc = printer.createPdfKitDocument(docDefinition);
+    // pdfDoc.pipe(fs.createWriteStream('lists.pdf'));
+
+    res.setHeader('Content-Type', 'application/pdf');
+    res.setHeader('Content-Disposition', 'attachment; filename=transcript.pdf');
+    
+    pdfDoc.pipe(res);
+    pdfDoc.end();
+
+
+      
+    });
+
+  });
+
+
+  router.get('/:requestid/messages-user.csv', function(req, res) {
+  
+    winston.debug(req.params);
+    winston.debug("here");    
+    return Message.find({"recipient": req.params.requestid}).sort({createdAt: 'asc'}).lean().exec(function(err, messages) { 
+      if (err) {
+        return res.status(500).send({success: false, msg: 'Error getting object.'});
+      }
+
+      var messages = messages.filter(m => m.sender != "system" );
+
+
+      //skip info message
+      if(!messages){
+        return res.status(404).send({success: false, msg: 'Object not found.'});
+      }
+
+
+      messages.forEach(function(element) {
+
+        var channel_name = "";
+        if (element.channel && element.channel.name) {
+          channel_name = element.channel.name;
+        }
+        delete element.channel;
+        element.channel_name = channel_name;
+
+        delete element.attributes;
+      });
+
+
+      return res.csv(messages, true);
+    });
+
+  });
+
 module.exports = router;

package/routes/request.js

@@ -196,8 +196,9 @@ router.patch('/:requestid', function (req, res) {
 router.put('/:requestid/close', function (req, res) {
   winston.debug(req.body);
   
-  // closeRequestByRequestId(request_id, id_project)
-  return requestService.closeRequestByRequestId(req.params.requestid, req.projectid).then(function(closedRequest) {
+  // closeRequestByRequestId(request_id, id_project, skipStatsUpdate, notify, closed_by)
+  const closed_by = req.user.id;
+  return requestService.closeRequestByRequestId(req.params.requestid, req.projectid, false, true, closed_by).then(function(closedRequest) {
 
       winston.verbose("request closed", closedRequest);
 
@@ -518,6 +519,72 @@ router.delete('/:requestid/notes/:noteid',  function (req, res) {
 
 });
 
+
+
+
+
+
+router.post('/:requestid/followers', 
+[
+  check('member').notEmpty(),  
+],
+function (req, res) {
+  winston.info("followers add", req.body);
+  
+  const errors = validationResult(req);
+  if (!errors.isEmpty()) {
+    return res.status(422).json({ errors: errors.array() });
+  }
+  
+  //addParticipantByRequestId(request_id, id_project, member)
+  return requestService.addFollowerByRequestId(req.params.requestid, req.projectid, req.body.member ).then(function(updatedRequest) {
+
+      winston.verbose("participant added", updatedRequest);
+
+      return res.json(updatedRequest);
+  });
+  
+});
+
+
+router.put('/:requestid/followers', function (req, res) {
+  winston.debug("req.body", req.body);
+
+  var followers = [];
+  req.body.forEach(function(follower,index) {
+    followers.push(follower);
+  });
+  winston.debug("var followers", followers);
+  
+  // setFollowersByRequestId(request_id, id_project, newfollowers)
+  return requestService.setFollowersByRequestId(req.params.requestid, req.projectid, followers ).then(function(updatedRequest) {
+
+      winston.debug("followers set", updatedRequest);
+
+      return res.json(updatedRequest);
+  });
+  
+});
+
+router.delete('/:requestid/followers/:followerid', function (req, res) {
+  winston.debug(req.body);
+  
+   //removeFollowerByRequestId(request_id, id_project, member)
+  return requestService.removeFollowerByRequestId(req.params.requestid, req.projectid, req.params.followerid ).then(function(updatedRequest) {
+
+      winston.verbose("follower removed", updatedRequest);
+
+      return res.json(updatedRequest);
+  });
+  
+  
+});
+
+
+
+
+
+
 // TODO make a synchronous chat21 version (with query parameter?) with request.support_group.created
 router.delete('/:requestid',  function (req, res) {
   
@@ -589,6 +656,8 @@ router.delete('/id/:id',  function (req, res) {
 
 router.get('/', function (req, res, next) {
 
+  const startExecTime = new Date();
+
   winston.debug("req projectid", req.projectid);
   winston.debug("req.query.sort", req.query.sort);
   winston.debug('REQUEST ROUTE - QUERY ', req.query)
@@ -709,6 +778,7 @@ router.get('/', function (req, res, next) {
    *  THE SEARCH FOR DATE INTERVAL OF THE HISTORY OF REQUESTS ARE DISABLED AND 
    *  ARE DISPLAYED ONLY THE REQUESTS OF THE LAST 14 DAYS
    */
+                                                                        //secondo me qui manca un parentesi tonda per gli or
   if ( history_search === true && req.project && req.project.profile && (req.project.profile.type === 'free' && req.project.trialExpired === true) || (req.project.profile.type === 'payment' && req.project.isActiveSubscription === false)) {
 
 
@@ -813,7 +883,14 @@ router.get('/', function (req, res, next) {
   }
 
   if (req.query.channel) {
-    query["channel.name"] =  req.query.channel
+    if (req.query.channel === "offline") {
+      query["channel.name"] =  {"$in" : ["email", "form"]}
+    } else  if (req.query.channel === "online") {
+      query["channel.name"] =  {"$nin" : ["email", "form"]}
+    } else {
+      query["channel.name"] =  req.query.channel
+    }
+    
     winston.debug('REQUEST ROUTE - QUERY channel', query.channel);
   }
 
@@ -835,14 +912,17 @@ router.get('/', function (req, res, next) {
 
   winston.debug("sort query", sortQuery);
 
-  winston.verbose('REQUEST ROUTE - REQUEST FIND ', query);
+  winston.debug('REQUEST ROUTE - REQUEST FIND ', query);
 
   var projection = undefined;
 
   if (req.query.full_text) {  
-    winston.debug('fulltext projection'); 
 
-    projection = {score: { $meta: "textScore" } };
+    if (req.query.no_textscore!= "true" && req.query.no_textscore!= true) {
+      winston.info('fulltext projection on'); 
+      projection = {score: { $meta: "textScore" } };
+    } 
+    
   }
   // requestcachefarequi populaterequired
   var q1 = Request.find(query, projection).
@@ -890,6 +970,11 @@ router.get('/', function (req, res, next) {
 
   var q2 =  Request.countDocuments(query).exec();
 
+  if (req.query.no_count && req.query.no_count =="true") {
+    winston.info('REQUEST ROUTE - no_count ');
+    q2 = 0;
+  }
+
   var promises = [
     q1,
     q2
@@ -901,7 +986,12 @@ router.get('/', function (req, res, next) {
       count: results[1],
       requests: results[0]
     };
+    winston.debug('REQUEST ROUTE - objectToReturn ');
     winston.debug('REQUEST ROUTE - objectToReturn ', objectToReturn);
+
+    const endExecTime = new Date();
+    winston.info('REQUEST ROUTE - exec time:  ' + (endExecTime-startExecTime));
+
     return res.json(objectToReturn);
 
   }).catch(function(err){
@@ -1025,7 +1115,11 @@ router.get('/csv', function (req, res, next) {
   winston.debug("sort query", sortQuery);
 
 
+  // TODO ORDER BY SCORE
+  // return Faq.find(query,  {score: { $meta: "textScore" } }) 
+  // .sort( { score: { $meta: "textScore" } } ) //https://docs.mongodb.com/manual/reference/operator/query/text/#sort-by-text-search-score
 
+  // aggiungi filtro per data marco
 
   winston.debug('REQUEST ROUTE - REQUEST FIND ', query)
     return Request.find(query, '-transcript -status -__v').
@@ -1126,14 +1220,6 @@ router.get('/csv', function (req, res, next) {
 
           winston.debug('REQUEST ROUTE - REQUEST AS CSV', requests);
 
-        // return Request.count(query, function(err, totalRowCount) {
-
-          // var objectToReturn = {
-          //   perPage: limit,
-          //   count: totalRowCount,
-          //   requests : requests
-          // };
-          // console.log('REQUEST ROUTE - objectToReturn ', objectToReturn);
           return res.csv(requests, true);
         });
        

package/routes/user-request.js

@@ -59,8 +59,9 @@ router.patch('/:requestid/rating', function (req, res) {
 router.put('/:requestid/closeg', function (req, res) {
   winston.debug(req.body);
   
-  // closeRequestByRequestId(request_id, id_project)
-  return requestService.closeRequestByRequestId(req.params.requestid, req.projectid).then(function(closedRequest) {
+    // closeRequestByRequestId(request_id, id_project, skipStatsUpdate, notify, closed_by)
+    const closed_by = req.user.id;
+  return requestService.closeRequestByRequestId(req.params.requestid, req.projectid, false, true, closed_by).then(function(closedRequest) {
 
       winston.verbose("request closed", closedRequest);
 

package/routes/widget.js

@@ -96,6 +96,7 @@ router.get('/', function(req, res, next) {
       winston.debug("req.project:" + JSON.stringify(req.project));
       
       if (req.project) {
+                                    //secondo me qui manca un parentesi tonda per gli or
         if (req.project.profile && (req.project.profile.type === 'free' && req.project.trialExpired === true) || (req.project.profile.type === 'payment' && req.project.isActiveSubscription === false)) {
           query.default = true;
         }
@@ -129,7 +130,21 @@ router.get('/', function(req, res, next) {
             return reject({err: "Project Not Found"});        
           }
 
-          if (project && project.profile && (project.profile.type === 'free' && project.trialExpired === true) || (project.profile.type === 'payment' && project.isActiveSubscription === false)) {
+
+          winston.debug("project", project);
+
+          // ProjectSetter project not found with id: 62d8cf8b2b10b30013bb9b99
+          // Informazioni
+          // 2022-07-27 14:32:14.772 CESTerror: Error getting widget. {"err":"Project Not Found"}
+          // Informazioni
+          // 2022-07-27 14:32:14.778 CESTerror: uncaughtException: Cannot read property 'profile' of null
+          // Informazioni
+          // 2022-07-27 14:32:14.778 CESTTypeError: Cannot read property 'profile' of null at /usr/src/app/routes/widget.js:132:124 at /usr/src/app/node_modules/mongoose/lib/model.js:5074:18 at processTicksAndRejections (internal/process/task_queues.js:79:11) {"date":"Wed Jul 27 2022 12:32:14 GMT+0000 (Coordinated Universal Time)","error":{},"exception":true,"os":{"loadavg":[0.26,0.51,0.58],"uptime":1028128},"process":{"argv":["/usr/local/bin/node","/usr/src/app/bin/www"],"cwd":"/usr/src/app","execPath":"/usr/local/bin/node","gid":0,"memoryUsage":{"arrayBuffers":128833077,"external":130521753,"heapTotal":110641152,"heapUsed":85605912,"rss":310054912},"pid":26,"uid":0,"version":"v12.22.12"},"stack":"TypeError: Cannot read property 'profile' of null\n at /usr/src/app/routes/widget.js:132:124\n at /usr/src/app/node_modules/mongoose/lib/model.js:5074:18\n at processTicksAndRejections (internal/process/task_queues.js:79:11)","trace":[{"column":124,"file":"/usr/src/app/routes/widget.js","function":null,"line":132,"method":null,"native":false},{"column":18,"file":"/usr/src/app/node_modules/mongoose/lib/model.js","function":null,"line":5074,"method":null,"native":false},{"column":11,"file":"internal/process/task_queues.js","function":"processTicksAndRejections","line":79,"method":null,"native":false}]}
+
+          // console.log("project!=null",project!=null);
+          // console.log("project.profile",project.profile);
+                                              //secondo me qui manca un parentesi tonda per gli or
+          if (project  && project.profile && ((project.profile.type === 'free' && project.trialExpired === true) || (project.profile.type === 'payment' && project.isActiveSubscription === false))) {
             winston.debug('getProject remove poweredBy tag', project);
             project.widget.poweredBy = undefined;
             project.widget.baloonImage = undefined;            

package/routes/widgetLoader.js

@@ -12,9 +12,40 @@ router.get('/load', function(req, res) {
   winston.debug(query);
   // TODO chech if query is null
   res.redirect(widgetLocation+'?'+query);
+
 });
   
 
+router.get('/v5/:project_id', function(req, res) {
+
+  var project_id = req.params.project_id;
+  winston.debug("project_id: " + project_id);
+
+  res.type('.js');
+
+  var js = `
+    window.tiledeskSettings= 
+    {
+        projectid: "${project_id}"
+    };
+    (function(d, s, id) { 
+        var w=window; var d=document; var i=function(){i.c(arguments);};
+        i.q=[]; i.c=function(args){i.q.push(args);}; w.Tiledesk=i;                    
+        var js, fjs=d.getElementsByTagName(s)[0];
+        if (d.getElementById(id)) return;
+        js=d.createElement(s); 
+        js.id=id; js.async=true; js.src="${widgetLocation}/launch.js";
+        fjs.parentNode.insertBefore(js, fjs);
+    }(document,'script','tiledesk-jssdk'));
+  `;
+
+  winston.debug("js: " + js);
+
+  res.send(js);
+
+});
+
+
 var widgetTestLocation = process.env.WIDGET_TEST_LOCATION || widgetConfig.testLocation;
 
 router.get('/test/load', function(req, res) {