@tiledesk/tiledesk-server 2.2.24 → 2.2.26

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Files changed (15) hide show
  1. package/CHANGELOG.md +13 -3
  2. package/README.md +5 -0
  3. package/config/email.js +1 -1
  4. package/config/labels/widget.json +781 -611
  5. package/models/project_user.js +2 -0
  6. package/package.json +2 -2
  7. package/pubmodules/scheduler/tasks/closeBotUnresponsiveRequestTask.js +12 -3
  8. package/routes/faq_kb.js +2 -3
  9. package/routes/project_user.js +9 -2
  10. package/routes/widget.js +1 -1
  11. package/services/departmentService.js +5 -4
  12. package/services/emailService.js +2 -2
  13. package/services/faqService.js +62 -29
  14. package/config/labels/widget copy.json +0 -624
  15. package/services/faqBotSupport copy.js_consplit +0 -453
package/services/faqBotSupport copy.js_consplit DELETED
@@ -1,453 +0,0 @@
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-
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-
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- 'use strict';
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-
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- const Faq = require('../models/faq');
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- const Faq_kb = require('../models/faq_kb');
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- const MessageConstants = require('../models/messageConstants');
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- var winston = require('../config/winston');
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-
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- var jwt = require('jsonwebtoken');
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- const uuidv4 = require('uuid/v4');
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-
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- const { TiledeskChatbotUtil } = require('@tiledesk/tiledesk-chatbot-util');
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-
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- var request = require('retry-request', {
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- request: require('request')
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- });
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-
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-
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- var webhook_origin = process.env.WEBHOOK_ORIGIN || "http://localhost:3000";
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- winston.debug("webhook_origin: "+webhook_origin);
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-
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- class FaqBotSupport {
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-
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-
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-
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-
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- getMessage(key, lang, labelsObject) {
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-
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-
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- if (!lang) {
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- lang = "EN";
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- }
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-
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- lang = lang.toUpperCase();
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-
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- winston.debug('getMessage: ' + key + ' ' + lang+ ' ' + JSON.stringify(labelsObject) );
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-
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- var label = "";
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-
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- try {
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- // winston.debug("1");
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- label = labelsObject[lang][key];
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- // winston.debug("2");
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- } catch(e) {
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- // winston.debug("Error", e);
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- label = labelsObject["EN"][key];
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- }
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- winston.debug('label: ' + label );
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- return label;
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-
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- }
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- // usa api di sponziello parseReply: https://github.com/Tiledesk/tiledesk-nodejs-libs/blob/master/tiledesk-chatbot-util/index.js
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-
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- parseMicrolanguage(text, message, bot, faq, disableWebHook, json) {
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- var that = this;
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- return new Promise(async (resolve, reject) => {
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- winston.info('parseMicrolanguage message: ' + JSON.stringify(message) );
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-
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- winston.info('text: '+text);
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- var commands = TiledeskChatbotUtil.findSplits(text)
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- winston.info('commands: ' + JSON.stringify(commands) );
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-
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- let messageReply;
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- // da mettere anche in microlanguage = true
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- if (commands.length > 1) {
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- commands.forEach(command => {
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- if (command.type === "message" && command.text != null) {
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- let replyCommand = TiledeskChatbotUtil.parseReply(command.text);
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- winston.info('replyCommand: ' + JSON.stringify(replyCommand) );
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- let messageCommandReply = replyCommand.message;
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-
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- //TODO merge degli attributi dopo. fai lo stesso codice di giù
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- command.message = messageCommandReply;
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- }
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- });
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-
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- messageReply = message.toObject();
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- messageReply.attributes = {commands: commands};
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-
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- winston.info('messageReply: ' + JSON.stringify(messageReply) );
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-
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- } else {
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-
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- var reply = TiledeskChatbotUtil.parseReply(text);
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- winston.debug('parseReply: ' + JSON.stringify(reply) );
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-
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- messageReply = reply.message;
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-
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- }
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-
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-
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-
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-
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- var msg_attributes = {"_raw_message": text};
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-
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- // prendi attributi e li mergi
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- // metadata prendi da messageReply SOLO SE CI SONO (DIVERSI NULL). Se riesci fai il merge
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- // prendi type e text
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-
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- // if (message && message.attributes) {
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- // for(const [key, value] of Object.entries(message.attributes)) {
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- // msg_attributes[key] = value
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- // }
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- // }
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-
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- if (json && json.attributes) {
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- for(const [key, value] of Object.entries(json.attributes)) {
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- msg_attributes[key] = value
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- }
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- }
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-
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- if (messageReply && messageReply.attributes) {
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- for(const [key, value] of Object.entries(messageReply.attributes)) {
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- msg_attributes[key] = value
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- }
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- }
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-
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- messageReply.attributes = msg_attributes;
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-
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- // not used in faqBotHandler but used when the message is returned by webhook (subscription). So you must clone(add) all message fields here.
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- // winston.debug('message.language: '+ message.language );
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- // if (message.language) {
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- // messageReply.language = message.language;
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- // }
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-
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- if (json && json.language) {
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- messageReply.language = json.language;
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- }
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-
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- if (json && json.type) {
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- messageReply.type = json.type;
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- }
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-
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- if (json && json.metadata) {
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- messageReply.metadata = json.metadata;
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- }
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-
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-
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- winston.debug('faq: ', faq );
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- if (disableWebHook === false && bot.webhook_enabled ===true && (faq.webhook_enabled === true ))
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- //|| reply.webhook))
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- {
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-
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- winston.debug("bot.webhook_url "+ bot.webhook_url)
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- var webhookurl = bot.webhook_url;
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-
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-
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- // winston.debug("reply.webhook "+ reply.webhook )
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-
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- // if (reply.webhook) {
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- // if (reply.webhook === true) {
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- webhookurl = bot.webhook_url;
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- // } else {
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- // webhookurl = reply.webhook;
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- // }
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- // }
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-
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- if (!webhookurl) {
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- winston.debug("webhookurl is undefined return standard");
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- return resolve(messageReply);
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- }
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-
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- var botWithSecret = await Faq_kb.findById(bot._id).select('+secret').exec();
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-
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- var signOptions = {
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- issuer: 'https://tiledesk.com',
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- subject: 'bot',
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- audience: 'https://tiledesk.com/bots/'+bot._id,
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- jwtid: uuidv4()
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- };
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-
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- // TODO metti bot_? a user._id
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- var token = jwt.sign(bot.toObject(), botWithSecret.secret, signOptions);
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-
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-
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- winston.debug("webhookurl "+ webhookurl)
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-
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- return request({
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- uri : webhookurl,
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- headers: {
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- 'Content-Type' : 'application/json',
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- 'User-Agent': 'tiledesk-bot',
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- 'Origin': webhook_origin
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- //'x-hook-secret': s.secret
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- },
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- method: 'POST',
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- json: true,
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- body: {payload:{text: text, bot: bot, message: message, intent: faq}, token: token},
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- // }).then(response => {
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- }, function(err, response, json){
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- if (err) {
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- winston.error("Error from webhook reply of getParsedMessage. Return standard reply", err);
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-
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- return resolve(messageReply);
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-
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- // return error
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- /*
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- var bot_answer = {};
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- bot_answer.text = err.toString();
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- if(response && response.text) {
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- bot_answer.text = bot_answer.text + ' '+response.text;
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- }
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- bot_answer.type = "text";
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-
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- return resolve(bot_answer);
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- */
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- }
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- if (response.statusCode >= 400) {
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- winston.verbose("The ChatBot webhook return error http status code. Return standard reply", response);
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- return resolve(messageReply);
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- }
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-
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- if (!json) { //the webhook return empty body
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- winston.verbose("The ChatBot webhook return no json. Return standard reply", response);
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- return resolve(messageReply);
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- }
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-
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- winston.debug("webhookurl repl_message ", response);
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-
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- var text = undefined;
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- if(json && json.text===undefined) {
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- winston.verbose("webhookurl json is defined but text not. return standard reply",{json:json, response:response});
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- // text = 'Field text is not defined in the webhook respose of the faq with id: '+ faq._id+ ". Error: " + JSON.stringify(response);
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- return resolve(messageReply);
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- }else {
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- text = json.text;
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- }
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- winston.debug("webhookurl text: "+ text);
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-
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- // // let cloned_message = Object.assign({}, messageReply);
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- // let cloned_message = message;
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- // winston.debug("cloned_message : ",cloned_message);
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-
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- // if (json.attributes) {
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- // if (!cloned_message.attributes) {
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- // cloned_message.attributes = {}
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- // }
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- // winston.debug("ChatBot webhook json.attributes: ",json.attributes);
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- // for(const [key, value] of Object.entries(json.attributes)) {
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- // cloned_message.attributes[key] = value
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- // }
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- // }
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-
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- // winston.debug("cloned_message after attributes: ",cloned_message);
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-
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- that.parseMicrolanguage(text, message, bot, faq, true, json).then(function(bot_answer) {
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- return resolve(bot_answer);
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- });
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- });
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- }
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-
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- return resolve(messageReply);
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- });
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- }
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-
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- getParsedMessage(text, message, bot, faq) {
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- return this.parseMicrolanguage(text, message, bot, faq, false);
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- // return this.parseMicrolanguageOld(text, message, bot, faq);
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- }
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-
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- // parseMicrolanguageOld(text, message, bot, faq) {
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- // var that = this;
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- // // text = "*"
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- // return new Promise(function(resolve, reject) {
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- // winston.debug("getParsedMessage ******",text);
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- // var repl_message = {};
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-
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- // // cerca i bottoni eventualmente definiti
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- // var button_pattern = /^\*.*/mg; // buttons are defined as a line starting with an asterisk
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- // var text_buttons = text.match(button_pattern);
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- // if (text_buttons) {
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- // var text_with_removed_buttons = text.replace(button_pattern,"").trim();
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- // repl_message.text = text_with_removed_buttons
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- // var buttons = []
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- // text_buttons.forEach(element => {
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- // winston.debug("button ", element)
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- // var remove_extra_from_button = /^\*/mg;
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- // var button_text = element.replace(remove_extra_from_button, "").trim()
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- // var button = {}
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- // button["type"] = "text"
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- // button["value"] = button_text
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- // buttons.push(button)
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- // });
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- // repl_message.attributes =
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- // {
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- // attachment: {
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- // type:"template",
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- // buttons: buttons
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- // }
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- // }
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- // repl_message.type = MessageConstants.MESSAGE_TYPE.TEXT;
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- // } else {
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- // // no buttons
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- // repl_message.text = text
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- // repl_message.type = MessageConstants.MESSAGE_TYPE.TEXT;
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- // }
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-
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- // var image_pattern = /^\\image:.*/mg;
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- // var imagetext = text.match(image_pattern);
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- // if (imagetext && imagetext.length>0) {
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- // var imageurl = imagetext[0].replace("\\image:","").trim();
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- // winston.debug("imageurl ", imageurl)
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- // var text_with_removed_image = text.replace(image_pattern,"").trim();
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- // repl_message.text = text_with_removed_image + " " + imageurl
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- // repl_message.metadata = {src: imageurl, width:200, height:200};
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- // repl_message.type = MessageConstants.MESSAGE_TYPE.IMAGE;
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- // }
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-
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- // var frame_pattern = /^\\frame:.*/mg;
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- // var frametext = text.match(frame_pattern);
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- // if (frametext && frametext.length>0) {
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- // var frameurl = frametext[0].replace("\\frame:","").trim();
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- // winston.debug("frameurl ", frameurl)
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- // // var text_with_removed_image = text.replace(frame_pattern,"").trim();
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- // // repl_message.text = text_with_removed_image + " " + imageurl
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- // repl_message.metadata = {src: frameurl};
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- // repl_message.type = MessageConstants.MESSAGE_TYPE.FRAME;
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- // }
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-
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-
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- // var webhook_pattern = /^\\webhook:.*/mg;
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- // var webhooktext = text.match(webhook_pattern);
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- // if (webhooktext && webhooktext.length>0) {
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- // var webhookurl = webhooktext[0].replace("\\webhook:","").trim();
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- // winston.debug("webhookurl ", webhookurl)
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-
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- // return request({
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- // uri : webhookurl,
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- // headers: {
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- // 'Content-Type': 'application/json'
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- // },
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- // method: 'POST',
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- // json: true,
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- // body: {payload:{text: text, bot: bot, message: message, faq: faq}},
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- // // }).then(response => {
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- // }, function(err, response, json){
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- // if (err) {
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- // bot_answer.text = err +' '+ response.text;
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- // bot_answer.type = MessageConstants.MESSAGE_TYPE.TEXT;
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- // winston.error("Error from webhook reply of getParsedMessage", err);
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- // return resolve(bot_answer);
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- // }
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- // // if (response.statusCode >= 400) {
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- // // return reject(`HTTP Error: ${response.statusCode}`);
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- // // }
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- // winston.debug("webhookurl repl_message ", response);
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-
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- // var text = undefined;
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- // if(json && json.text===undefined) {
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- // text = 'Field text is not defined in the webhook respose of the faq with id: '+ faq._id+ ". Error: " + JSON.stringify(response);
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- // }else {
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- // text = json.text;
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- // }
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-
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-
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- // that.getParsedMessage(text,message, bot, faq).then(function(bot_answer) {
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- // return resolve(bot_answer);
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- // });
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- // });
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-
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- // }else {
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- // winston.debug("repl_message ", repl_message)
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- // return resolve(repl_message);
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- // }
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-
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-
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-
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- // });
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- // }
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-
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-
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- getBotMessage(botAnswer, projectid, bot, message, threshold) {
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- var that = this;
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- return new Promise(function(resolve, reject) {
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-
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- winston.debug('botAnswer', botAnswer);
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- // var found = false;
379
- var bot_answer={};
380
-
381
- if (!botAnswer ) {
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-
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- var query = { "id_project": projectid, "id_faq_kb": bot._id, "question": "defaultFallback"};
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- winston.debug('query', query);
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-
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-
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- Faq.find(query)
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- .lean(). //fai cache
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- exec(function (err, faqs) {
390
- if (err) {
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- return res.status(500).send({ success: false, msg: 'Error getting object.' });
392
- }
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-
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- winston.debug("faqs", faqs);
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-
396
- if (faqs && faqs.length>0) {
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- winston.debug("faqs exact", faqs);
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-
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- bot_answer.text=faqs[0].answer;
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-
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- winston.debug("bot_answer exact", bot_answer);
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- // found = true;
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- // return resolve(bot_answer);
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-
405
- if (message.channel.name == "chat21") { //why this contition on chat21 channel? bacause only chat21 support parsed replies?
406
- winston.debug("faqBotSupport message.channel.name is chat21",message);
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- that.getParsedMessage(bot_answer.text,message, bot, faqs[0]).then(function(bot_answerres) {
408
-
409
- bot_answerres.defaultFallback=true;
410
-
411
- return resolve(bot_answerres);
412
- });
413
-
414
- } else {
415
- winston.debug("faqBotSupport message.channel.name is not chat21 returning default",message);
416
- return resolve(bot_answer);
417
- }
418
-
419
- } else {
420
- var message_key = "DEFAULT_NOTFOUND_NOBOT_SENTENCE_REPLY_MESSAGE";
421
- bot_answer.text = that.getMessage(message_key, message.language, faqBotSupport.LABELS);
422
- bot_answer.defaultFallback = true;
423
- // console.log("bot_answer ", bot_answer)
424
- return resolve(bot_answer);
425
- }
426
- });
427
- }
428
-
429
-
430
- });
431
-
432
- }
433
-
434
-
435
-
436
- }
437
-
438
-
439
- var faqBotSupport = new FaqBotSupport();
440
-
441
- faqBotSupport.LABELS = {
442
- EN : {
443
- DEFAULT_NOTFOUND_NOBOT_SENTENCE_REPLY_MESSAGE: "I did not find an answer in the knowledge base. \n Please reformulate your question?"
444
- },
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- IT : {
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- DEFAULT_NOTFOUND_NOBOT_SENTENCE_REPLY_MESSAGE: "Non sono in grado di fornirti una risposta adeguata. \n Prego riformula la domanda."
447
- },
448
- "IT-IT" : {
449
- DEFAULT_NOTFOUND_NOBOT_SENTENCE_REPLY_MESSAGE: "Non sono in grado di fornirti una risposta adeguata. \n Prego riformula la domanda."
450
- }
451
- }
452
-
453
- module.exports = faqBotSupport;